[{"id":20004465,"externalId":"96052308","message":{"rootCause":null,"actionPlan":null,"pathToResolution":null},"additionalInformation":null,"isCore":false,"affectsAll":false,"status":"Resolved","type":"Degradation","createdAt":"2026-10-02T23:29:09.208Z","updatedAt":"2026-10-02T23:39:47.362Z","instanceKeys":["DEU70"],"serviceKeys":["coreService"],"IncidentImpacts":[{"id":20004796,"startTime":"2026-10-02T23:08:00.000Z","endTime":"2026-10-02T23:15:00.000Z","type":"performanceDegradation","severity":"minor","createdAt":"2026-10-02T23:29:09.308Z","updatedAt":"2026-10-02T23:29:09.314Z","startTimeCreatedAt":"2026-10-02T23:29:09.309Z","startTimeModifiedAt":null,"endTimeCreatedAt":"2026-10-02T23:29:09.309Z","endTimeModifiedAt":null}],"IncidentEvents":[{"id":20006165,"type":"investigatingCauseOfIssue","message":"We’re investigating the cause of the issue. We will provide an update in 30 minutes or sooner if we have more information.","createdAt":"2026-10-02T23:29:09.316Z","updatedAt":"2026-10-02T23:29:09.331Z"}],"timeline":[{"title":"Update","content":"We’re investigating the cause of the issue. We will provide an update in 30 minutes or sooner if we have more information.","createdAt":"2026-10-02T23:29:09.316Z","updatedAt":"2026-10-02T23:29:09.331Z","entryType":"event","sourceId":20006165,"sourceType":"event"},{"title":"Resolved","content":"Incident Resolved","createdAt":"2026-10-02T23:29:09.309Z","updatedAt":null,"entryType":"impact_end","endTime":"2026-10-02T23:15:00.000Z","sourceId":20004796,"sourceType":"impact","impactStartTime":"2026-10-02T23:29:09.309Z"},{"title":"Degradation Started","content":"performanceDegradation","createdAt":"2026-10-02T23:29:09.309Z","updatedAt":null,"entryType":"impact_start","startTime":"2026-10-02T23:08:00.000Z","sourceId":20004796,"sourceType":"impact","impactStartTime":"2026-10-02T23:29:09.309Z"}]},{"id":20004470,"externalId":"96135426","message":{"rootCause":null,"actionPlan":null,"pathToResolution":null},"additionalInformation":null,"isCore":false,"affectsAll":false,"status":"Resolved","type":"Degradation","createdAt":"2026-10-05T19:14:36.148Z","updatedAt":"2026-10-05T19:28:18.732Z","instanceKeys":["JPN168"],"serviceKeys":["coreService"],"IncidentImpacts":[{"id":20004801,"startTime":"2026-10-05T18:34:00.000Z","endTime":"2026-10-05T18:46:00.000Z","type":"performanceDegradation","severity":"minor","createdAt":"2026-10-05T19:14:36.271Z","updatedAt":"2026-10-05T19:14:36.277Z","startTimeCreatedAt":"2026-10-05T19:14:36.272Z","startTimeModifiedAt":null,"endTimeCreatedAt":"2026-10-05T19:14:36.272Z","endTimeModifiedAt":null}],"IncidentEvents":[{"id":20006178,"type":"investigatingCauseOfIssue","message":"We’re investigating the cause of the issue. We will provide an update in 30 minutes or sooner if we have more information.","createdAt":"2026-10-05T19:14:36.279Z","updatedAt":"2026-10-05T19:14:36.294Z"}],"timeline":[{"title":"Update","content":"We’re investigating the cause of the issue. We will provide an update in 30 minutes or sooner if we have more information.","createdAt":"2026-10-05T19:14:36.279Z","updatedAt":"2026-10-05T19:14:36.294Z","entryType":"event","sourceId":20006178,"sourceType":"event"},{"title":"Resolved","content":"Incident Resolved","createdAt":"2026-10-05T19:14:36.272Z","updatedAt":null,"entryType":"impact_end","endTime":"2026-10-05T18:46:00.000Z","sourceId":20004801,"sourceType":"impact","impactStartTime":"2026-10-05T19:14:36.272Z"},{"title":"Degradation Started","content":"performanceDegradation","createdAt":"2026-10-05T19:14:36.272Z","updatedAt":null,"entryType":"impact_start","startTime":"2026-10-05T18:34:00.000Z","sourceId":20004801,"sourceType":"impact","impactStartTime":"2026-10-05T19:14:36.272Z"}]},{"id":20004411,"externalId":"95079032","message":{"rootCause":null,"actionPlan":null,"pathToResolution":null},"additionalInformation":"","isCore":false,"affectsAll":false,"status":"Resolved","type":"Degradation","createdAt":"2026-09-07T08:59:19.295Z","updatedAt":"2026-09-08T04:38:52.904Z","instanceKeys":["USA1226S","USA1230"],"serviceKeys":["coreService"],"IncidentImpacts":[{"id":20004742,"startTime":"2026-09-06T22:30:00.000Z","endTime":"2026-09-08T03:59:00.000Z","type":"featureServiceDisruption","severity":"minor","createdAt":"2026-09-07T08:59:19.457Z","updatedAt":"2026-09-08T04:38:52.888Z","startTimeCreatedAt":"2026-09-07T08:59:19.457Z","startTimeModifiedAt":null,"endTimeCreatedAt":"2026-09-08T04:38:52.888Z","endTimeModifiedAt":null}],"IncidentEvents":[{"id":20006045,"type":"resolved","message":"The Salesforce Technology team has observed that instance stability and performance are now at expected levels and declared the incident resolved. We will thoroughly investigate the incident, establishing the technical trigger, the underlying cause, and preventive action to avoid a repeat in the future.","createdAt":"2026-09-08T04:38:52.896Z","updatedAt":"2026-09-08T04:38:52.899Z"},{"id":20006044,"type":"update","message":"Investigations have highlighted that the impact radius is broader than initially understood. We have updated the posting to reflect the additional instances experiencing impact, and customers in these instances will receive communications related to this incident going forward.  \nWe anticipate that the full rollout of the fix will take some time. We’ll provide an update once the rollout has completed, sooner as additional information becomes available.","createdAt":"2026-09-08T03:31:13.093Z","updatedAt":"2026-09-08T03:31:13.096Z"},{"id":20006042,"type":"impactRadiusIncrease","message":"Investigations have highlighted that the impact radius is broader than initially understood. We have updated the posting to reflect the additional instances experiencing impact, and customers in these instances will receive communications related to this incident going forward.  ","createdAt":"2026-09-08T01:20:16.270Z","updatedAt":"2026-09-08T01:20:16.275Z"},{"id":20006034,"type":"update","message":"We're continuing to roll out the fix to all impacted instances. As we're rolling out the fix in a phased approach, customers will notice restored functionality at different times. So we can confirm the exact restoration time for each instance, we'll follow up with a separate notification as the deployment of the fix completes.","createdAt":"2026-09-07T22:15:03.180Z","updatedAt":"2026-09-07T22:15:03.185Z"},{"id":20006033,"type":"update","message":"We've validated the fix and are now rolling it out to all affected customers in phases. As we deliver the fix to each instance, affected customers will see functionality return to normal. Because of this phased approach, resolution times may vary by customer. We’ll provide updates on ‌specific resolution times as this information becomes available. We anticipate that the full rollout of the fix will take some time. We’ll provide an update in 4 hours or sooner as additional information is available.","createdAt":"2026-09-07T19:29:53.947Z","updatedAt":"2026-09-07T19:29:53.952Z"},{"id":20006031,"type":"update","message":"We're currently testing the fix to resolve the issue that prevents Revenue Cloud customers from adding new products and saving quotes. This is expected to take a few hours to complete. We'll provide an update in 4 hours or sooner if additional information becomes available. If testing is successful, we'll roll out the fix across all affected environments. \n\n","createdAt":"2026-09-07T15:55:52.937Z","updatedAt":"2026-09-07T15:55:52.940Z"},{"id":20006030,"type":"update","message":"We're continuing to work on fixes for the Revenue Cloud issue that prevents adding new products and saving quotes, and we've confirmed that the current release isn't impacted. Work continues on the fix for the earlier affected release.\nAs a workaround, turning off the constraint feature allows affected customers to add products again, though this may not work for every customer's setup.\n\nWe'll provide an update within the hour or sooner if additional information becomes available.\n","createdAt":"2026-09-07T14:29:25.129Z","updatedAt":"2026-09-07T14:38:38.546Z"},{"id":20006029,"type":"update","message":"We've confirmed that undoing the change fixes this Revenue Cloud issue with adding products on quotes, in our tests. We've also found that a broader set of affected versions needs the same fix. We're preparing additional fixes to cover these, and the release is now estimated to take three to four hours, followed by testing in a testing instance before we roll it out more broadly.\n\nWe'll provide an update within the hour or sooner if additional information becomes available.\n","createdAt":"2026-09-07T13:20:13.083Z","updatedAt":"2026-09-07T13:20:13.088Z"},{"id":20006028,"type":"update","message":"We've submitted code fixes to undo the specific change in Revenue Cloud that causes the issue when adding new products and saving quotes. We expect this to be applied to the live environment in about one hour, and to the patch version in about three hours. As a temporary workaround, disabling the constraint feature allows customers to continue adding new products, though this may not work for every configuration. \n\nWe'll provide an update in 30 minutes, or sooner if additional information becomes available.\n","createdAt":"2026-09-07T12:36:18.920Z","updatedAt":"2026-09-07T12:36:18.926Z"},{"id":20006027,"type":"update","message":"We've reproduced the issue preventing customers from adding products in Revenue Cloud and have confirmed the specific change causing it. We're preparing a fix that undoes this change. We're running verification checks and will test the fix before applying it to the live environment. \n\nWe'll provide an update in 30 minutes, or sooner if additional information becomes available.\n","createdAt":"2026-09-07T12:07:23.910Z","updatedAt":"2026-09-07T12:07:23.914Z"},{"id":20006026,"type":"update","message":"We're continuing to investigate the issue in Revenue Cloud where customers can't add or edit products on either new or existing quotes when the constraint feature is enabled. We've identified the specific change we believe caused this issue. We're testing an undo of that change on a test instance to confirm it resolves the problem before considering a wider fix. In parallel, we're preparing an alternative code fix as another path to resolution.\n\n\nWe'll provide an update in 30 minutes or sooner if additional information becomes available.  ","createdAt":"2026-09-07T11:25:59.930Z","updatedAt":"2026-09-07T11:25:59.935Z"},{"id":20006025,"type":"update","message":"We're continuing to investigate the issue preventing customers from adding new products and saving quotes in Revenue Cloud. Affected customers can view existing quotes and can create new quotes, but can’t add or edit products on either new or existing quotes. This occurs only when the constraint feature is enabled. \n\nWe're pursuing two paths to resolution: a fix-forward and reverting only the specific change causing the issue, while preserving other important fixes included in the release.\n\nWe'll provide an update in 30 minutes or sooner if additional information becomes available.","createdAt":"2026-09-07T10:56:10.943Z","updatedAt":"2026-09-07T10:56:10.946Z"},{"id":20006024,"type":"update","message":"Customers attempting to add new products or save quotes may continue to see incomplete results. We're reviewing the changes introduced in the release and testing a fix to confirm if it resolves the issue. Our investigations indicate that an update to a component in the release is the likely trigger. We've engaged additional teams to support the investigation.\n\nWe'll provide an update in 30 minutes or sooner if additional information becomes available.  ","createdAt":"2026-09-07T10:16:08.206Z","updatedAt":"2026-09-07T10:16:08.211Z"},{"id":20006023,"type":"update","message":"Investigations have highlighted that the impact radius is narrower than initially understood. We've confirmed that GovCloud instances aren't impacted and we'll now remove these instances that haven't experienced an impact, and these will no longer receive communications about this incident going forward: USA9002, USA9004S, USA9008, USA9010S, USA9014, USA9016S, USA9020, USA9022S, USA9026, USA9402, USA9404S, USA9902, and USA9918S. Impacted instances will continue to be updated. We apologize for any inconvenience caused. \n\nWe'll provide an update in 30 minutes or sooner if additional information becomes available. ","createdAt":"2026-09-07T09:46:12.764Z","updatedAt":"2026-09-07T09:46:12.768Z"},{"id":20006022,"type":"update","message":"We're continuing to investigate the issue preventing customers from adding new products and saving quotes in Revenue Cloud. We've engaged multiple teams and are working on a fix-forward to resolve the issue. \n\nWe'll provide an update in 30 minutes or sooner if additional information becomes available.  ","createdAt":"2026-09-07T09:20:59.974Z","updatedAt":"2026-09-07T09:20:59.979Z"},{"id":20006021,"type":"update","message":"We're investigating an issue impacting Revenue Cloud that's preventing some customers from adding new products and saving quotes, and blocking checkout. Investigations indicate the issue is due to a recent release. We're working to resolve the issue. \n\nWe'll provide an update in 30 minutes or sooner if additional information becomes available. ","createdAt":"2026-09-07T09:07:32.628Z","updatedAt":"2026-09-07T09:07:32.633Z"}],"timeline":[{"title":"Update","content":"The Salesforce Technology team has observed that instance stability and performance are now at expected levels and declared the incident resolved. We will thoroughly investigate the incident, establishing the technical trigger, the underlying cause, and preventive action to avoid a repeat in the future.","createdAt":"2026-09-08T04:38:52.896Z","updatedAt":"2026-09-08T04:38:52.899Z","entryType":"event","sourceId":20006045,"sourceType":"event"},{"title":"Resolved","content":"Incident Resolved","createdAt":"2026-09-08T04:38:52.888Z","updatedAt":null,"entryType":"impact_end","endTime":"2026-09-08T03:59:00.000Z","sourceId":20004742,"sourceType":"impact","impactStartTime":"2026-09-07T08:59:19.457Z"},{"title":"Update","content":"Investigations have highlighted that the impact radius is broader than initially understood. We have updated the posting to reflect the additional instances experiencing impact, and customers in these instances will receive communications related to this incident going forward.  \nWe anticipate that the full rollout of the fix will take some time. We’ll provide an update once the rollout has completed, sooner as additional information becomes available.","createdAt":"2026-09-08T03:31:13.093Z","updatedAt":"2026-09-08T03:31:13.096Z","entryType":"event","sourceId":20006044,"sourceType":"event"},{"title":"Update","content":"Investigations have highlighted that the impact radius is broader than initially understood. We have updated the posting to reflect the additional instances experiencing impact, and customers in these instances will receive communications related to this incident going forward.  ","createdAt":"2026-09-08T01:20:16.270Z","updatedAt":"2026-09-08T01:20:16.275Z","entryType":"event","sourceId":20006042,"sourceType":"event"},{"title":"Update","content":"We're continuing to roll out the fix to all impacted instances. As we're rolling out the fix in a phased approach, customers will notice restored functionality at different times. So we can confirm the exact restoration time for each instance, we'll follow up with a separate notification as the deployment of the fix completes.","createdAt":"2026-09-07T22:15:03.180Z","updatedAt":"2026-09-07T22:15:03.185Z","entryType":"event","sourceId":20006034,"sourceType":"event"},{"title":"Update","content":"We've validated the fix and are now rolling it out to all affected customers in phases. As we deliver the fix to each instance, affected customers will see functionality return to normal. Because of this phased approach, resolution times may vary by customer. We’ll provide updates on ‌specific resolution times as this information becomes available. We anticipate that the full rollout of the fix will take some time. We’ll provide an update in 4 hours or sooner as additional information is available.","createdAt":"2026-09-07T19:29:53.947Z","updatedAt":"2026-09-07T19:29:53.952Z","entryType":"event","sourceId":20006033,"sourceType":"event"},{"title":"Update","content":"We're currently testing the fix to resolve the issue that prevents Revenue Cloud customers from adding new products and saving quotes. This is expected to take a few hours to complete. We'll provide an update in 4 hours or sooner if additional information becomes available. If testing is successful, we'll roll out the fix across all affected environments. \n\n","createdAt":"2026-09-07T15:55:52.937Z","updatedAt":"2026-09-07T15:55:52.940Z","entryType":"event","sourceId":20006031,"sourceType":"event"},{"title":"Update","content":"We're continuing to work on fixes for the Revenue Cloud issue that prevents adding new products and saving quotes, and we've confirmed that the current release isn't impacted. Work continues on the fix for the earlier affected release.\nAs a workaround, turning off the constraint feature allows affected customers to add products again, though this may not work for every customer's setup.\n\nWe'll provide an update within the hour or sooner if additional information becomes available.\n","createdAt":"2026-09-07T14:29:25.129Z","updatedAt":"2026-09-07T14:38:38.546Z","entryType":"event","sourceId":20006030,"sourceType":"event"},{"title":"Update","content":"We've confirmed that undoing the change fixes this Revenue Cloud issue with adding products on quotes, in our tests. We've also found that a broader set of affected versions needs the same fix. We're preparing additional fixes to cover these, and the release is now estimated to take three to four hours, followed by testing in a testing instance before we roll it out more broadly.\n\nWe'll provide an update within the hour or sooner if additional information becomes available.\n","createdAt":"2026-09-07T13:20:13.083Z","updatedAt":"2026-09-07T13:20:13.088Z","entryType":"event","sourceId":20006029,"sourceType":"event"},{"title":"Update","content":"We've submitted code fixes to undo the specific change in Revenue Cloud that causes the issue when adding new products and saving quotes. We expect this to be applied to the live environment in about one hour, and to the patch version in about three hours. As a temporary workaround, disabling the constraint feature allows customers to continue adding new products, though this may not work for every configuration. \n\nWe'll provide an update in 30 minutes, or sooner if additional information becomes available.\n","createdAt":"2026-09-07T12:36:18.920Z","updatedAt":"2026-09-07T12:36:18.926Z","entryType":"event","sourceId":20006028,"sourceType":"event"},{"title":"Update","content":"We've reproduced the issue preventing customers from adding products in Revenue Cloud and have confirmed the specific change causing it. We're preparing a fix that undoes this change. We're running verification checks and will test the fix before applying it to the live environment. \n\nWe'll provide an update in 30 minutes, or sooner if additional information becomes available.\n","createdAt":"2026-09-07T12:07:23.910Z","updatedAt":"2026-09-07T12:07:23.914Z","entryType":"event","sourceId":20006027,"sourceType":"event"},{"title":"Update","content":"We're continuing to investigate the issue in Revenue Cloud where customers can't add or edit products on either new or existing quotes when the constraint feature is enabled. We've identified the specific change we believe caused this issue. We're testing an undo of that change on a test instance to confirm it resolves the problem before considering a wider fix. In parallel, we're preparing an alternative code fix as another path to resolution.\n\n\nWe'll provide an update in 30 minutes or sooner if additional information becomes available.  ","createdAt":"2026-09-07T11:25:59.930Z","updatedAt":"2026-09-07T11:25:59.935Z","entryType":"event","sourceId":20006026,"sourceType":"event"},{"title":"Update","content":"We're continuing to investigate the issue preventing customers from adding new products and saving quotes in Revenue Cloud. Affected customers can view existing quotes and can create new quotes, but can’t add or edit products on either new or existing quotes. This occurs only when the constraint feature is enabled. \n\nWe're pursuing two paths to resolution: a fix-forward and reverting only the specific change causing the issue, while preserving other important fixes included in the release.\n\nWe'll provide an update in 30 minutes or sooner if additional information becomes available.","createdAt":"2026-09-07T10:56:10.943Z","updatedAt":"2026-09-07T10:56:10.946Z","entryType":"event","sourceId":20006025,"sourceType":"event"},{"title":"Update","content":"Customers attempting to add new products or save quotes may continue to see incomplete results. We're reviewing the changes introduced in the release and testing a fix to confirm if it resolves the issue. Our investigations indicate that an update to a component in the release is the likely trigger. We've engaged additional teams to support the investigation.\n\nWe'll provide an update in 30 minutes or sooner if additional information becomes available.  ","createdAt":"2026-09-07T10:16:08.206Z","updatedAt":"2026-09-07T10:16:08.211Z","entryType":"event","sourceId":20006024,"sourceType":"event"},{"title":"Update","content":"Investigations have highlighted that the impact radius is narrower than initially understood. We've confirmed that GovCloud instances aren't impacted and we'll now remove these instances that haven't experienced an impact, and these will no longer receive communications about this incident going forward: USA9002, USA9004S, USA9008, USA9010S, USA9014, USA9016S, USA9020, USA9022S, USA9026, USA9402, USA9404S, USA9902, and USA9918S. Impacted instances will continue to be updated. We apologize for any inconvenience caused. \n\nWe'll provide an update in 30 minutes or sooner if additional information becomes available. ","createdAt":"2026-09-07T09:46:12.764Z","updatedAt":"2026-09-07T09:46:12.768Z","entryType":"event","sourceId":20006023,"sourceType":"event"},{"title":"Update","content":"We're continuing to investigate the issue preventing customers from adding new products and saving quotes in Revenue Cloud. We've engaged multiple teams and are working on a fix-forward to resolve the issue. \n\nWe'll provide an update in 30 minutes or sooner if additional information becomes available.  ","createdAt":"2026-09-07T09:20:59.974Z","updatedAt":"2026-09-07T09:20:59.979Z","entryType":"event","sourceId":20006022,"sourceType":"event"},{"title":"Update","content":"We're investigating an issue impacting Revenue Cloud that's preventing some customers from adding new products and saving quotes, and blocking checkout. Investigations indicate the issue is due to a recent release. We're working to resolve the issue. \n\nWe'll provide an update in 30 minutes or sooner if additional information becomes available. ","createdAt":"2026-09-07T09:07:32.628Z","updatedAt":"2026-09-07T09:07:32.633Z","entryType":"event","sourceId":20006021,"sourceType":"event"},{"title":"Degradation Started","content":"featureServiceDisruption","createdAt":"2026-09-07T08:59:19.457Z","updatedAt":null,"entryType":"impact_start","startTime":"2026-09-06T22:30:00.000Z","sourceId":20004742,"sourceType":"impact","impactStartTime":"2026-09-07T08:59:19.457Z"}]},{"id":20004442,"externalId":"95615837","message":{"rootCause":null,"actionPlan":null,"pathToResolution":null},"additionalInformation":"","isCore":false,"affectsAll":false,"status":"Resolved","type":"Degradation","createdAt":"2026-09-22T15:05:33.101Z","updatedAt":"2026-09-22T15:05:49.526Z","instanceKeys":["USA408"],"serviceKeys":["coreService"],"IncidentImpacts":[{"id":20004773,"startTime":"2026-09-22T14:32:00.000Z","endTime":"2026-09-22T14:38:00.000Z","type":"performanceDegradation","severity":"minor","createdAt":"2026-09-22T15:05:33.191Z","updatedAt":"2026-09-22T15:05:33.196Z","startTimeCreatedAt":"2026-09-22T15:05:33.191Z","startTimeModifiedAt":null,"endTimeCreatedAt":"2026-09-22T15:05:33.191Z","endTimeModifiedAt":null}],"IncidentEvents":[],"timeline":[{"title":"Resolved","content":"Incident 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essage":"Upon further investigation, we've determined that the start time of impact is different than initially understood. We've revised the start time of the Trust post to more accurately reflect the time customers may have begun to experience impact. We apologize for any confusion caused by this.","createdAt":"2026-09-25T06:37:38.607Z","updatedAt":"2026-09-25T06:37:38.610Z"},{"id":20006128,"type":"update","message":"We resolved the search index errors affecting some B2B Commerce customers. We confirmed successful certificate rotation and service restoration across all affected regions, and customers can now rebuild search indexes normally. We apologize for how this incident affected you and your business. \nWe will undertake a full investigation of the incident, establishing the technical trigger, the underlying cause, and preventive action to avoid a repeat in the future.","createdAt":"2026-09-25T06:28:29.289Z","updatedAt":"2026-09-25T06:31:16.668Z"},{"id":20006127,"type":"update","message":"We completed a certificate rotation and restarted application services in the first affected region, and validation confirmed this was successful. We're now rolling out the certificate rotation across the remaining affected regions in parallel. \n\nWe'll provide an update in 30 minutes or sooner if additional information becomes available.","createdAt":"2026-09-25T06:06:59.119Z","updatedAt":"2026-09-25T06:06:59.124Z"},{"id":20006126,"type":"impactRadiusIncrease","message":"Investigations have highlighted that the impact radius is broader than initially understood. We have updated the posting to reflect the additional instances experiencing impact, and customers in these instances will receive communications related to this incident going forward.  ","createdAt":"2026-09-25T05:31:24.910Z","updatedAt":"2026-09-25T05:31:24.915Z"},{"id":20006125,"type":"update","message":"We're still validating the rotated certificate in the first affected region. We've also identified this issue affecting additional environments and are expanding our investigation to determine the full scope of impact. \n\nWe'll provide an update in 30 minutes or sooner if additional information becomes available.","createdAt":"2026-09-25T05:21:47.000Z","updatedAt":"2026-09-25T05:21:47.004Z"},{"id":20006124,"type":"update","message":"We've rotated the certificate in the first affected region and updated the search service. We're now validating the logs to confirm the fix before rolling out the certificate rotation across the remaining affected regions in parallel. \n\nWe'll provide an update in 30 minutes or sooner if additional information becomes available.","createdAt":"2026-09-25T04:22:13.286Z","updatedAt":"2026-09-25T04:22:13.289Z"},{"id":20006123,"type":"update","message":"We’ve generated the certificates required for rotation and are now working on the activation requests. The issue continues to affect search index rebuilds for a subset of B2B Commerce customers.\n\nWe’ll provide an update in 30 minutes, or sooner if additional information becomes available.","createdAt":"2026-09-25T03:56:21.081Z","updatedAt":"2026-09-25T03:56:21.086Z"},{"id":20006122,"type":"update","message":"We've confirmed that certificate expiry triggered the issue and are now rotating certificates to restore service. This continues to affect search index rebuilds for a subset of B2B Commerce customers. We're generating new certificates for the affected regions. We'll first rotate the certificate in one region to validate the fix, then roll it out across the remaining affected regions in parallel. \n\nWe'll provide an update in 30 minutes or sooner if additional information becomes available.","createdAt":"2026-09-25T03:21:55.352Z","updatedAt":"2026-09-25T03:21:55.357Z"},{"id":20006121,"type":"update","message":"We identified a certificate expiry issue, disrupting requests to the Discovery service and causing search and index rebuild failures. We're validating certificate status across all impacted environments before rotating the certificate to restore service. We've also identified additional environments experiencing this issue and are expanding our scope of investigation. We'll provide an update in 30 minutes or sooner if additional information becomes available.","createdAt":"2026-09-25T02:58:57.124Z","updatedAt":"2026-09-25T03:39:02.974Z"},{"id":20006120,"type":"impactRadiusIncrease","message":"Investigations have highlighted that the impact radius is broader than initially understood. We have updated the posting to reflect the additional instances experiencing impact, and customers in these instances will receive communications related to this incident going forward.  ","createdAt":"2026-09-25T02:50:06.722Z","updatedAt":"2026-09-25T02:50:06.726Z"}],"timeline":[{"title":"Update","content":"Upon further investigation, we've determined that the start time of impact is different than initially understood. We've revised the start time of the Trust post to more accurately reflect the time customers may have begun to experience impact. We apologize for any confusion caused by this.","createdAt":"2026-09-25T06:37:38.607Z","updatedAt":"2026-09-25T06:37:38.610Z","entryType":"event","sourceId":20006129,"sourceType":"event"},{"title":"Update","content":"We resolved the search index errors affecting some B2B Commerce customers. We confirmed successful certificate rotation and service restoration across all affected regions, and customers can now rebuild search indexes normally. We apologize for how this incident affected you and your business. \nWe will undertake a full investigation of the incident, establishing the technical trigger, the underlying cause, and preventive action to avoid a repeat in the future.","createdAt":"2026-09-25T06:28:29.289Z","updatedAt":"2026-09-25T06:31:16.668Z","entryType":"event","sourceId":20006128,"sourceType":"event"},{"title":"Resolved","content":"Incident Resolved","createdAt":"2026-09-25T06:27:12.207Z","updatedAt":null,"entryType":"impact_end","endTime":"2026-09-25T06:08:00.000Z","sourceId":20004779,"sourceType":"impact","impactStartTime":"2026-09-25T02:30:45.668Z"},{"title":"Update","content":"We completed a certificate rotation and restarted application services in the first affected region, and validation confirmed this was successful. We're now rolling out the certificate rotation across the remaining affected regions in parallel. \n\nWe'll provide an update in 30 minutes or sooner if additional information becomes available.","createdAt":"2026-09-25T06:06:59.119Z","updatedAt":"2026-09-25T06:06:59.124Z","entryType":"event","sourceId":20006127,"sourceType":"event"},{"title":"Update","content":"Investigations have highlighted that the impact radius is broader than initially understood. We have updated the posting to reflect the additional instances experiencing impact, and customers in these instances will receive communications related to this incident going forward.  ","createdAt":"2026-09-25T05:31:24.910Z","updatedAt":"2026-09-25T05:31:24.915Z","entryType":"event","sourceId":20006126,"sourceType":"event"},{"title":"Update","content":"We're still validating the rotated certificate in the first affected region. We've also identified this issue affecting additional environments and are expanding our investigation to determine the full scope of impact. \n\nWe'll provide an update in 30 minutes or sooner if additional information becomes available.","createdAt":"2026-09-25T05:21:47.000Z","updatedAt":"2026-09-25T05:21:47.004Z","entryType":"event","sourceId":20006125,"sourceType":"event"},{"title":"Update","content":"We've rotated the certificate in the first affected region and updated the search service. We're now validating the logs to confirm the fix before rolling out the certificate rotation across the remaining affected regions in parallel. \n\nWe'll provide an update in 30 minutes or sooner if additional information becomes available.","createdAt":"2026-09-25T04:22:13.286Z","updatedAt":"2026-09-25T04:22:13.289Z","entryType":"event","sourceId":20006124,"sourceType":"event"},{"title":"Update","content":"We’ve generated the certificates required for rotation and are now working on the activation requests. The issue continues to affect search index rebuilds for a subset of B2B Commerce customers.\n\nWe’ll provide an update in 30 minutes, or sooner if additional information becomes available.","createdAt":"2026-09-25T03:56:21.081Z","updatedAt":"2026-09-25T03:56:21.086Z","entryType":"event","sourceId":20006123,"sourceType":"event"},{"title":"Update","content":"We've confirmed that certificate expiry triggered the issue and are now rotating certificates to restore service. This continues to affect search index rebuilds for a subset of B2B Commerce customers. We're generating new certificates for the affected regions. We'll first rotate the certificate in one region to validate the fix, then roll it out across the remaining affected regions in parallel. \n\nWe'll provide an update in 30 minutes or sooner if additional information becomes available.","createdAt":"2026-09-25T03:21:55.352Z","updatedAt":"2026-09-25T03:21:55.357Z","entryType":"event","sourceId":20006122,"sourceType":"event"},{"title":"Update","content":"We identified a certificate expiry issue, disrupting requests to the Discovery service and causing search and index rebuild failures. We're validating certificate status across all impacted environments before rotating the certificate to restore service. We've also identified additional environments experiencing this issue and are expanding our scope of investigation. 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","createdAt":"2026-09-25T02:50:06.722Z","updatedAt":"2026-09-25T02:50:06.726Z","entryType":"event","sourceId":20006120,"sourceType":"event"},{"title":"Degradation Started","content":"featureServiceDisruption","createdAt":"2026-09-25T02:30:45.668Z","updatedAt":"2026-09-25T06:37:38.602Z","entryType":"impact_start","startTime":"2026-09-24T23:59:00.000Z","sourceId":20004779,"sourceType":"impact","impactStartTime":"2026-09-25T02:30:45.668Z"}]},{"id":20004451,"externalId":"#icc-95758640","message":{"rootCause":null,"actionPlan":null,"pathToResolution":null},"additionalInformation":"","isCore":false,"affectsAll":false,"status":"Resolved","type":"Disruption","createdAt":"2026-09-25T15:05:54.414Z","updatedAt":"2026-09-25T15:21:11.876Z","instanceKeys":["AZUREUS"],"serviceKeys":["Platform"],"IncidentImpacts":[{"id":20004782,"startTime":"2026-09-25T14:19:00.000Z","endTime":"2026-09-25T15:00:00.000Z","type":"datoramaServiceDisruption","severity":"major","createdAt":"2026-09-25T15:05:54.513Z","updatedAt":"2026-09-25T15:21:11.872Z","startTimeCreatedAt":"2026-09-25T15:05:54.513Z","startTimeModifiedAt":null,"endTimeCreatedAt":"2026-09-25T15:05:54.513Z","endTimeModifiedAt":"2026-09-25T15:21:11.872Z"}],"IncidentEvents":[],"timeline":[{"title":"Resolved","content":"Incident Resolved","createdAt":"2026-09-25T15:05:54.513Z","updatedAt":"2026-09-25T15:21:11.872Z","entryType":"impact_end","endTime":"2026-09-25T15:00:00.000Z","sourceId":20004782,"sourceType":"impact","impactStartTime":"2026-09-25T15:05:54.513Z"},{"title":"Disruption Started","content":"datoramaServiceDisruption","createdAt":"2026-09-25T15:05:54.513Z","updatedAt":null,"entryType":"impact_start","startTime":"2026-09-25T14:19:00.000Z","sourceId":20004782,"sourceType":"impact","impactStartTime":"2026-09-25T15:05:54.513Z"}]},{"id":20004463,"externalId":"96045357","message":{"rootCause":null,"actionPlan":null,"pathToResolution":null},"additionalInformation":"","isCore":false,"affectsAll":false,"status":"Resolved","type":"Degradation","createdAt":"2026-10-02T18:45:02.091Z","updatedAt":"2026-10-02T19:36:44.042Z","instanceKeys":["JPN168"],"serviceKeys":["coreService"],"IncidentImpacts":[{"id":20004794,"startTime":"2026-10-02T18:16:00.000Z","endTime":"2026-10-02T18:59:00.000Z","type":"performanceDegradation","severity":"minor","createdAt":"2026-10-02T18:45:02.188Z","updatedAt":"2026-10-02T19:18:51.432Z","startTimeCreatedAt":"2026-10-02T18:45:02.188Z","startTimeModifiedAt":null,"endTimeCreatedAt":"2026-10-02T19:18:51.432Z","endTimeModifiedAt":null}],"IncidentEvents":[{"id":20006163,"type":"investigatingCauseOfIssue","message":"We’re investigating the cause of the issue. We will provide an update in 30 minutes or sooner if we have more information.","createdAt":"2026-10-02T18:45:02.196Z","updatedAt":"2026-10-02T18:45:02.211Z"}],"timeline":[{"title":"Resolved","content":"Incident Resolved","createdAt":"2026-10-02T19:18:51.432Z","updatedAt":null,"entryType":"impact_end","endTime":"2026-10-02T18:59:00.000Z","sourceId":20004794,"sourceType":"impact","impactStartTime":"2026-10-02T18:45:02.188Z"},{"title":"Update","content":"We’re investigating the cause of the issue. We will provide an update in 30 minutes or sooner if we have more information.","createdAt":"2026-10-02T18:45:02.196Z","updatedAt":"2026-10-02T18:45:02.211Z","entryType":"event","sourceId":20006163,"sourceType":"event"},{"title":"Degradation Started","content":"performanceDegradation","createdAt":"2026-10-02T18:45:02.188Z","updatedAt":null,"entryType":"impact_start","startTime":"2026-10-02T18:16:00.000Z","sourceId":20004794,"sourceType":"impact","impactStartTime":"2026-10-02T18:45:02.188Z"}]},{"id":20004454,"externalId":"95873447","message":{"rootCause":null,"actionPlan":null,"pathToResolution":null},"additionalInformation":"","isCore":false,"affectsAll":false,"status":"Resolved","type":"Disruption","createdAt":"2026-09-28T09:14:22.639Z","updatedAt":"2026-09-28T10:33:44.575Z","instanceKeys":["ANYPOINTMANAGEMENTCENTER-AU","ANYPOINTMANAGEMENTCENTER-CA","ANYPOINTMANAGEMENTCENTER-EU","ANYPOINTMANAGEMENTCENTER-IN","ANYPOINTMANAGEMENTCENTER-JP","ANYPOINTMANAGEMENTCENTER-US"],"serviceKeys":["AccessManagement"],"IncidentImpacts":[{"id":20004785,"startTime":"2026-09-27T03:04:00.000Z","endTime":"2026-09-28T10:25:00.000Z","type":"muleSoftServiceDisruption","severity":"major","createdAt":"2026-09-28T09:14:22.727Z","updatedAt":"2026-09-28T10:33:44.561Z","startTimeCreatedAt":"2026-09-28T09:14:22.727Z","startTimeModifiedAt":null,"endTimeCreatedAt":"2026-09-28T10:33:44.561Z","endTimeModifiedAt":null}],"IncidentEvents":[{"id":20006147,"type":"update","message":"We've completed the rollback for all impacted regions, and logins are now successful. Customers are no longer experiencing single sign-on (SSO) login failures when logging in to Anypoint Platform via SSO. \n\nSSO logins were impacted only for customers whose org's stored Identity Provider (IDP) signing certificate isn't formatted as Privacy-Enhanced Mail (PEM) from logging into access management following a change. \n\nWe'll perform a full investigation of the incident, confirming the technical trigger, the underlying cause, and preventive action to avoid a repeat in the future.\n\nWe apologize for how you and your business may have been affected by this incident. ","createdAt":"2026-09-28T10:33:44.568Z","updatedAt":"2026-09-28T10:33:44.572Z"},{"id":20006146,"type":"update","message":"The rollback in the US region is complete without any errors. The rollback is in progress for the remaining impacted regions and should be completed within 60 minutes.  \n\nUsers who are already logged in, continue to remain unaffected and won't lose access or experience any disruptions. \n\nWe'll provide an update in 30 minutes or sooner if additional information becomes available.","createdAt":"2026-09-28T10:18:36.281Z","updatedAt":"2026-09-28T10:18:36.284Z"},{"id":20006145,"type":"update","message":"We're continuing to work on a rollback to resolve the single sign-on (SSO) login issue impacting Anypoint Platform. The rollback is in progress for one of the regions and we're checking to see if this resolves the issue. \n\nUsers who are already logged in are unaffected and won't lose access or experience disruptions. \n\nWe'll provide an update in 30 minutes or sooner if additional information becomes available.","createdAt":"2026-09-28T09:57:08.868Z","updatedAt":"2026-09-28T10:07:46.911Z"},{"id":20006144,"type":"update","message":"We're investigating SSO login failures where customers logging in via single sign-on (SSO), specifically to Anypoint Platform, are unable to authenticate. The impact spans the platform for anyone using SSO login.\n\nWe've identified a recent change that's preventing customers whose org's stored Identity Provider (IDP) signing certificate isn't formatted as Privacy-Enhanced Mail (PEM) from logging into access management.\n\nUsers who are already logged in are unaffected and won't lose access or experience disruptions. We're executing a rollback to resolve the ongoing login issues.\n\nWe'll provide an update in 30 minutes or sooner if additional information becomes available.","createdAt":"2026-09-28T09:24:11.231Z","updatedAt":"2026-09-28T09:24:11.236Z"}],"timeline":[{"title":"Update","content":"We've completed the rollback for all impacted regions, and logins are now successful. Customers are no longer experiencing single sign-on (SSO) login failures when logging in to Anypoint Platform via SSO. \n\nSSO logins were impacted only for customers whose org's stored Identity Provider (IDP) signing certificate isn't formatted as Privacy-Enhanced Mail (PEM) from logging into access management following a change. \n\nWe'll perform a full investigation of the incident, confirming the technical trigger, the underlying cause, and preventive action to avoid a repeat in the future.\n\nWe apologize for how you and your business may have been affected by this incident. ","createdAt":"2026-09-28T10:33:44.568Z","updatedAt":"2026-09-28T10:33:44.572Z","entryType":"event","sourceId":20006147,"sourceType":"event"},{"title":"Resolved","content":"Incident Resolved","createdAt":"2026-09-28T10:33:44.561Z","updatedAt":null,"entryType":"impact_end","endTime":"2026-09-28T10:25:00.000Z","sourceId":20004785,"sourceType":"impact","impactStartTime":"2026-09-28T09:14:22.727Z"},{"title":"Update","content":"The rollback in the US region is complete without any errors. The rollback is in progress for the remaining impacted regions and should be completed within 60 minutes.  \n\nUsers who are already logged in, continue to remain unaffected and won't lose access or experience any disruptions. \n\nWe'll provide an update in 30 minutes or sooner if additional information becomes available.","createdAt":"2026-09-28T10:18:36.281Z","updatedAt":"2026-09-28T10:18:36.284Z","entryType":"event","sourceId":20006146,"sourceType":"event"},{"title":"Update","content":"We're continuing to work on a rollback to resolve the single sign-on (SSO) login issue impacting Anypoint Platform. The rollback is in progress for one of the regions and we're checking to see if this resolves the issue. \n\nUsers who are already logged in are unaffected and won't lose access or experience disruptions. \n\nWe'll provide an update in 30 minutes or sooner if additional information becomes available.","createdAt":"2026-09-28T09:57:08.868Z","updatedAt":"2026-09-28T10:07:46.911Z","entryType":"event","sourceId":20006145,"sourceType":"event"},{"title":"Update","content":"We're investigating SSO login failures where customers logging in via single sign-on (SSO), specifically to Anypoint Platform, are unable to authenticate. The impact spans the platform for anyone using SSO login.\n\nWe've identified a recent change that's preventing customers whose org's stored Identity Provider (IDP) signing certificate isn't formatted as Privacy-Enhanced Mail (PEM) from logging into access management.\n\nUsers who are already logged in are unaffected and won't lose access or experience disruptions. We're executing a rollback to resolve the ongoing login issues.\n\nWe'll provide an update in 30 minutes or sooner if additional information becomes available.","createdAt":"2026-09-28T09:24:11.231Z","updatedAt":"2026-09-28T09:24:11.236Z","entryType":"event","sourceId":20006144,"sourceType":"event"},{"title":"Disruption Started","content":"muleSoftServiceDisruption","createdAt":"2026-09-28T09:14:22.727Z","updatedAt":null,"entryType":"impact_start","startTime":"2026-09-27T03:04:00.000Z","sourceId":20004785,"sourceType":"impact","impactStartTime":"2026-09-28T09:14:22.727Z"}]},{"id":20004458,"externalId":"95905691","message":{"rootCause":null,"actionPlan":null,"pathToResolution":null},"additionalInformation":"","isCore":false,"affectsAll":false,"status":"Resolved","type":"Degradation","createdAt":"2026-09-29T05:38:20.246Z","updatedAt":"2026-09-29T08:00:53.891Z","instanceKeys":["POD257","POD267","POD295","POD316","POD349","POD368","POD378","POD400","POD403","POD404","POD407","POD408","POD409","POD411","POD415","POD416","POD419"],"serviceKeys":["B2CCore"],"IncidentImpacts":[{"id":20004789,"startTime":"2026-09-29T02:32:00.000Z","endTime":"2026-09-29T07:18:00.000Z","type":"featurePerfDegradation","severity":"minor","createdAt":"2026-09-29T05:38:20.428Z","updatedAt":"2026-09-29T08:00:53.867Z","startTimeCreatedAt":"2026-09-29T05:38:20.428Z","startTimeModifiedAt":"2026-09-29T08:00:53.868Z","endTimeCreatedAt":"2026-09-29T08:00:53.868Z","endTimeModifiedAt":null}],"IncidentEvents":[{"id":20006153,"type":"update","message":"We’ve resolved the issue impacting Log Center by restarting the affected log collection component, restoring normal log flow. Through proactive monitoring, we identified and addressed additional affected PODs and implemented preventive actions across the fleet to mitigate further impact.\n\nWe apologize for any inconvenience this incident may have caused and appreciate your patience while we worked to resolve the issue.\n","createdAt":"2026-09-29T08:00:53.876Z","updatedAt":"2026-09-29T08:00:53.881Z"},{"id":20006152,"type":"update","message":"We’ve restarted the affected log collection components and confirmed that log activity has returned to normal on those instances. We identified an additional impacted instance, completed the restart, and confirmed recovery there as well. We’re continuing to review other instances flagged by monitoring and will restart and validate them as needed.\nWe’ll provide another update in 30 minutes or sooner if additional information becomes available.\n","createdAt":"2026-09-29T07:35:34.232Z","updatedAt":"2026-09-29T07:35:34.237Z"},{"id":20006151,"type":"update","message":"We’ve confirmed that the log processing service is operating normally and that a recent planned application update is not related to the issue. Our teams are restarting the affected log collection component to restore full log visibility, beginning with one impacted instance. \nWe’ll continue to monitor recovery and provide an update in 30 minutes or sooner if additional information becomes available.\n\n","createdAt":"2026-09-29T07:00:04.463Z","updatedAt":"2026-09-29T07:00:04.468Z"},{"id":20006150,"type":"update","message":"We’re aware of an issue affecting Log Center on a subset of PODs, where customers may experience missing application, deployment, and Ecom logs. The impact began at 02:36 UTC and may affect log monitoring, alerting, and third-party log streaming. We are actively investigating the issue. \nWe’ll provide an update in 30 minutes or sooner if additional information becomes available.\n","createdAt":"2026-09-29T06:31:45.484Z","updatedAt":"2026-09-29T06:31:45.489Z"}],"timeline":[{"title":"Update","content":"We’ve resolved the issue impacting Log Center by restarting the affected log collection component, restoring normal log flow. Through proactive monitoring, we identified and addressed additional affected PODs and implemented preventive actions across the fleet to mitigate further impact.\n\nWe apologize for any inconvenience this incident may have caused and appreciate your patience while we worked to resolve the issue.\n","createdAt":"2026-09-29T08:00:53.876Z","updatedAt":"2026-09-29T08:00:53.881Z","entryType":"event","sourceId":20006153,"sourceType":"event"},{"title":"Resolved","content":"Incident Resolved","createdAt":"2026-09-29T08:00:53.868Z","updatedAt":null,"entryType":"impact_end","endTime":"2026-09-29T07:18:00.000Z","sourceId":20004789,"sourceType":"impact","impactStartTime":"2026-09-29T05:38:20.428Z"},{"title":"Update","content":"We’ve restarted the affected log collection components and confirmed that log activity has returned to normal on those instances. We identified an additional impacted instance, completed the restart, and confirmed recovery there as well. We’re continuing to review other instances flagged by monitoring and will restart and validate them as needed.\nWe’ll provide another update in 30 minutes or sooner if additional information becomes available.\n","createdAt":"2026-09-29T07:35:34.232Z","updatedAt":"2026-09-29T07:35:34.237Z","entryType":"event","sourceId":20006152,"sourceType":"event"},{"title":"Update","content":"We’ve confirmed that the log processing service is operating normally and that a recent planned application update is not related to the issue. Our teams are restarting the affected log collection component to restore full log visibility, beginning with one impacted instance. \nWe’ll continue to monitor recovery and provide an update in 30 minutes or sooner if additional information becomes available.\n\n","createdAt":"2026-09-29T07:00:04.463Z","updatedAt":"2026-09-29T07:00:04.468Z","entryType":"event","sourceId":20006151,"sourceType":"event"},{"title":"Update","content":"We’re aware of an issue affecting Log Center on a subset of PODs, where customers may experience missing application, deployment, and Ecom logs. The impact began at 02:36 UTC and may affect log monitoring, alerting, and third-party log streaming. We are actively investigating the issue. \nWe’ll provide an update in 30 minutes or sooner if additional information becomes available.\n","createdAt":"2026-09-29T06:31:45.484Z","updatedAt":"2026-09-29T06:31:45.489Z","entryType":"event","sourceId":20006150,"sourceType":"event"},{"title":"Degradation Started","content":"featurePerfDegradation","createdAt":"2026-09-29T05:38:20.428Z","updatedAt":"2026-09-29T08:00:53.868Z","entryType":"impact_start","startTime":"2026-09-29T02:32:00.000Z","sourceId":20004789,"sourceType":"impact","impactStartTime":"2026-09-29T05:38:20.428Z"}]},{"id":20004481,"externalId":"96338071","message":{"rootCause":null,"actionPlan":null,"pathToResolution":null},"additionalInformation":"","isCore":false,"affectsAll":false,"status":"Resolved","type":"Degradation","createdAt":"2026-10-10T05:41:15.652Z","updatedAt":"2026-10-10T05:41:28.298Z","instanceKeys":["NA236","NA242"],"serviceKeys":["coreService"],"IncidentImpacts":[{"id":20004813,"startTime":"2026-10-10T05:10:00.000Z","endTime":"2026-10-10T05:16:00.000Z","type":"performanceDegradation","severity":"minor","createdAt":"2026-10-10T05:41:15.738Z","updatedAt":"2026-10-10T05:41:15.743Z","startTimeCreatedAt":"2026-10-10T05:41:15.738Z","startTimeModifiedAt":null,"endTimeCreatedAt":"2026-10-10T05:41:15.738Z","endTimeModifiedAt":null}],"IncidentEvents":[],"timeline":[{"title":"Resolved","content":"Incident Resolved","createdAt":"2026-10-10T05:41:15.738Z","updatedAt":null,"entryType":"impact_end","endTime":"2026-10-10T05:16:00.000Z","sourceId":20004813,"sourceType":"impact","impactStartTime":"2026-10-10T05:41:15.738Z"},{"title":"Degradation Started","content":"performanceDegradation","createdAt":"2026-10-10T05:41:15.738Z","updatedAt":null,"entryType":"impact_start","startTime":"2026-10-10T05:10:00.000Z","sourceId":20004813,"sourceType":"impact","impactStartTime":"2026-10-10T05:41:15.738Z"}]},{"id":20004471,"externalId":"96157353","message":{"rootCause":null,"actionPlan":null,"pathToResolution":null},"additionalInformation":"Known Issue Article: https://sfdc.co/CVilqB","isCore":false,"affectsAll":false,"status":"Resolved","type":"Degradation","createdAt":"2026-10-06T10:07:01.631Z","updatedAt":"2026-10-07T21:56:42.032Z","instanceKeys":["USA1","USA2S","USA3S","USA80S","USA220","USA228","USA240S","USA242S","USA244S","USA248S","USA250S","USA252S","USA254S","USA256S","USA258S","USA260S","USA312","USA314","USA316","USA318","USA320","USA322","USA324","USA326","USA328","USA330","USA332","USA334","USA336","USA338","USA340","USA342","USA344","USA346","USA348","USA350","USA352","USA354","USA356","USA358","USA360","USA366S","USA372","USA374","USA376","USA384","USA642","USA714","USA794","USA856","USA870S","USA872S","USA874S","USA876","USA920","USA948S","USA950S","USA960","USA994","USA1012","USA1016","USA1018","USA1022","USA1024","USA1026","USA1028","USA1030","USA1032","USA1034","USA1036S","USA1038","USA1074S","USA1076S","USA1078","USA1082","USA1088S","USA1092","USA1112","USA1122","USA1126","USA1148S","USA1176","USA1206S","USA1208S","USA1260S","USA1262S","USA1264S","USA1266S"],"serviceKeys":["Agentforce","Customer360Audiences"],"IncidentImpacts":[{"id":20004802,"startTime":"2026-10-06T06:00:00.000Z","endTime":"2026-10-07T21:45:00.000Z","type":"featurePerfDegradation","severity":"minor","createdAt":"2026-10-06T10:07:01.734Z","updatedAt":"2026-10-07T21:56:42.019Z","startTimeCreatedAt":"2026-10-06T10:07:01.734Z","startTimeModifiedAt":null,"endTimeCreatedAt":"2026-10-07T21:56:42.019Z","endTimeModifiedAt":"2026-10-06T15:27:47.530Z"}],"IncidentEvents":[{"id":20006197,"type":"update","message":"The cached metadata has now been cleared. After a period of monitoring, we have confirmed that access to Data Lake Objects is restored for all affected customers. \nWe apologize for the impact on our customers and their businesses. A full investigation will determine the technical trigger and underlying cause, and how we prevent this from happening again.\n","createdAt":"2026-10-07T21:56:42.026Z","updatedAt":"2026-10-07T21:56:42.029Z"},{"id":20006195,"type":"impactRadiusIncrease","message":"Investigations have highlighted that the impact radius is broader than initially understood. We have updated the posting to reflect the additional instances experiencing impact, and customers in these instances will receive communications related to this incident going forward.  ","createdAt":"2026-10-07T17:13:11.880Z","updatedAt":"2026-10-07T17:13:11.889Z"},{"id":20006194,"type":"update","message":"The metadata refresh in lakehouse is complete. We’re continuing to make steady progress with clearing cached metadata. We’re running this process at a measured pace to protect service for all customers. Some customers may still see intermittent errors when viewing Data Lake Objects until the cleanup finishes.\n\nWe’ll continue monitoring and share further updates as progress continues.","createdAt":"2026-10-07T12:11:57.711Z","updatedAt":"2026-10-07T12:11:57.715Z"},{"id":20006192,"type":"update","message":"The metadata refresh in lakehouse is complete. We’re continuing to make steady progress with clearing the cached metadata. We’re running this process at a measured pace to protect the service for all customers. Some customers may still see intermittent errors when viewing Data Lake Objects until the cleanup finishes.\n\nWe’ll continue monitoring and share further updates as progress continues.","createdAt":"2026-10-07T08:38:27.925Z","updatedAt":"2026-10-07T12:11:57.817Z"},{"id":20006190,"type":"update","message":"We’re continuing our efforts to clear the affected data to restore normal service. The data refresh is nearly complete and we are still clearing cached data that can cause errors. Some customers may still see intermittent errors when viewing Data Lake Objects until the cleanup completes.\nThe Known Issue article remains available with workaround steps: https://help.salesforce.com/s/issue?id=a02g700000BAWcz\nWe’ll continue monitoring the recovery and share further updates as progress is made.\n","createdAt":"2026-10-07T02:41:12.469Z","updatedAt":"2026-10-07T02:41:12.473Z"},{"id":20006184,"type":"update","message":"\nWe’re continuing the process to clear the affected data and restore normal service. In the meantime, we've also published a Known Issue article containing workaround steps that affected customers can follow to view the impacted records. \n\nKnown Issue Article: https://help.salesforce.com/s/issue?id=a02g700000BAWcz\n\nWe'll provide another update as additional information becomes available.\n","createdAt":"2026-10-06T15:58:52.982Z","updatedAt":"2026-10-06T16:09:03.963Z"},{"id":20006183,"type":"update","message":"We’ve become aware that a subset of customers are continuing to experience errors when viewing certain records within Salesforce. We've identified the trigger as stale cached data remaining from the earlier issue and are running a process to clear the affected data and restore normal service. This process is expected to take a few hours to complete. \n\nWe'll provide another update as additional information becomes available. ","createdAt":"2026-10-06T15:27:47.537Z","updatedAt":"2026-10-06T15:27:47.540Z"},{"id":20006182,"type":"update","message":"Upon further investigation, we’ve determined that the end time of the impact is different than initially understood. We’ve revised the end time of the Trust post to more accurately reflect when the issue was resolved for customers.  We apologize for any confusion.","createdAt":"2026-10-06T10:55:07.745Z","updatedAt":"2026-10-06T10:55:07.752Z"},{"id":20006181,"type":"update","message":"We’ve confirmed that restarting the affected components resolved the issue. Data 360 services are now working as expected including access to Data Lake Object (DLO) and Data Model Object (DMO) data in Query Editor. \n\nOur investigation also confirmed that the impact was broader than initially identified and we have updated this incident to reflect the full scope of the impact. We apologize for how this incident affected you and your business.\n","createdAt":"2026-10-06T10:41:34.340Z","updatedAt":"2026-10-06T10:41:34.345Z"},{"id":20006180,"type":"update","message":"We're investigating an issue affecting Data 360 where a subset of customers running SQL queries against their data in Data 360 may experience errors or delays. Customers are also unable to view Data Lake Object (DLO) and Data Model Object (DMO) data in Query Editor. We have restarted the affected components and are monitoring the services.\n\nWe'll provide an update in 30 minutes or sooner if additional information becomes available.\n","createdAt":"2026-10-06T10:22:24.540Z","updatedAt":"2026-10-06T10:22:24.544Z"}],"timeline":[{"title":"Update","content":"The cached metadata has now been cleared. After a period of monitoring, we have confirmed that access to Data Lake Objects is restored for all affected customers. \nWe apologize for the impact on our customers and their businesses. A full investigation will determine the technical trigger and underlying cause, and how we prevent this from happening again.\n","createdAt":"2026-10-07T21:56:42.026Z","updatedAt":"2026-10-07T21:56:42.029Z","entryType":"event","sourceId":20006197,"sourceType":"event"},{"title":"Resolved","content":"Incident Resolved","createdAt":"2026-10-07T21:56:42.019Z","updatedAt":"2026-10-06T15:27:47.530Z","entryType":"impact_end","endTime":"2026-10-07T21:45:00.000Z","sourceId":20004802,"sourceType":"impact","impactStartTime":"2026-10-06T10:07:01.734Z"},{"title":"Update","content":"Investigations have highlighted that the impact radius is broader than initially understood. We have updated the posting to reflect the additional instances experiencing impact, and customers in these instances will receive communications related to this incident going forward.  ","createdAt":"2026-10-07T17:13:11.880Z","updatedAt":"2026-10-07T17:13:11.889Z","entryType":"event","sourceId":20006195,"sourceType":"event"},{"title":"Update","content":"The metadata refresh in lakehouse is complete. We’re continuing to make steady progress with clearing cached metadata. We’re running this process at a measured pace to protect service for all customers. Some customers may still see intermittent errors when viewing Data Lake Objects until the cleanup finishes.\n\nWe’ll continue monitoring and share further updates as progress continues.","createdAt":"2026-10-07T12:11:57.711Z","updatedAt":"2026-10-07T12:11:57.715Z","entryType":"event","sourceId":20006194,"sourceType":"event"},{"title":"Update","content":"The metadata refresh in lakehouse is complete. We’re continuing to make steady progress with clearing the cached metadata. We’re running this process at a measured pace to protect the service for all customers. Some customers may still see intermittent errors when viewing Data Lake Objects until the cleanup finishes.\n\nWe’ll continue monitoring and share further updates as progress continues.","createdAt":"2026-10-07T08:38:27.925Z","updatedAt":"2026-10-07T12:11:57.817Z","entryType":"event","sourceId":20006192,"sourceType":"event"},{"title":"Update","content":"We’re continuing our efforts to clear the affected data to restore normal service. The data refresh is nearly complete and we are still clearing cached data that can cause errors. Some customers may still see intermittent errors when viewing Data Lake Objects until the cleanup completes.\nThe Known Issue article remains available with workaround steps: https://help.salesforce.com/s/issue?id=a02g700000BAWcz\nWe’ll continue monitoring the recovery and share further updates as progress is made.\n","createdAt":"2026-10-07T02:41:12.469Z","updatedAt":"2026-10-07T02:41:12.473Z","entryType":"event","sourceId":20006190,"sourceType":"event"},{"title":"Update","content":"\nWe’re continuing the process to clear the affected data and restore normal service. In the meantime, we've also published a Known Issue article containing workaround steps that affected customers can follow to view the impacted records. \n\nKnown Issue Article: https://help.salesforce.com/s/issue?id=a02g700000BAWcz\n\nWe'll provide another update as additional information becomes available.\n","createdAt":"2026-10-06T15:58:52.982Z","updatedAt":"2026-10-06T16:09:03.963Z","entryType":"event","sourceId":20006184,"sourceType":"event"},{"title":"Update","content":"We’ve become aware that a subset of customers are continuing to experience errors when viewing certain records within Salesforce. We've identified the trigger as stale cached data remaining from the earlier issue and are running a process to clear the affected data and restore normal service. This process is expected to take a few hours to complete. \n\nWe'll provide another update as additional information becomes available. ","createdAt":"2026-10-06T15:27:47.537Z","updatedAt":"2026-10-06T15:27:47.540Z","entryType":"event","sourceId":20006183,"sourceType":"event"},{"title":"Update","content":"Upon further investigation, we’ve determined that the end time of the impact is different than initially understood. We’ve revised the end time of the Trust post to more accurately reflect when the issue was resolved for customers.  We apologize for any confusion.","createdAt":"2026-10-06T10:55:07.745Z","updatedAt":"2026-10-06T10:55:07.752Z","entryType":"event","sourceId":20006182,"sourceType":"event"},{"title":"Update","content":"We’ve confirmed that restarting the affected components resolved the issue. Data 360 services are now working as expected including access to Data Lake Object (DLO) and Data Model Object (DMO) data in Query Editor. \n\nOur investigation also confirmed that the impact was broader than initially identified and we have updated this incident to reflect the full scope of the impact. We apologize for how this incident affected you and your business.\n","createdAt":"2026-10-06T10:41:34.340Z","updatedAt":"2026-10-06T10:41:34.345Z","entryType":"event","sourceId":20006181,"sourceType":"event"},{"title":"Update","content":"We're investigating an issue affecting Data 360 where a subset of customers running SQL queries against their data in Data 360 may experience errors or delays. Customers are also unable to view Data Lake Object (DLO) and Data Model Object (DMO) data in Query Editor. We have restarted the affected components and are monitoring the services.\n\nWe'll provide an update in 30 minutes or sooner if additional information becomes available.\n","createdAt":"2026-10-06T10:22:24.540Z","updatedAt":"2026-10-06T10:22:24.544Z","entryType":"event","sourceId":20006180,"sourceType":"event"},{"title":"Degradation Started","content":"featurePerfDegradation","createdAt":"2026-10-06T10:07:01.734Z","updatedAt":null,"entryType":"impact_start","startTime":"2026-10-06T06:00:00.000Z","sourceId":20004802,"sourceType":"impact","impactStartTime":"2026-10-06T10:07:01.734Z"}]},{"id":20004466,"externalId":"96092824","message":{"rootCause":null,"actionPlan":null,"pathToResolution":null},"additionalInformation":"","isCore":false,"affectsAll":false,"status":"Resolved","type":"Degradation","createdAt":"2026-10-04T13:07:44.329Z","updatedAt":"2026-10-05T00:57:54.806Z","instanceKeys":["BRA6S","BRA18","BRA34","BRA36","BRA44","BRA50","CAN26","CS236","CS237","CS252","NA223","NA232","NA233","NA235","NA236","NA238","NA241","NA242","NA243","NA244","NA246","NA247","NA252","NA253","USA1","USA2S","USA3S","USA80S","USA220","USA240S","USA242S","USA244S","USA248S","USA250S","USA252S","USA254S","USA256S","USA258S","USA260S","USA312","USA314","USA316","USA318","USA320","USA322","USA324","USA326","USA328","USA330","USA332","USA334","USA336","USA338","USA340","USA342","USA344","USA346","USA348","USA350","USA352","USA354","USA356","USA358","USA360","USA366S","USA372","USA374","USA376","USA384","USA688","USA710S","USA716","USA722","USA732","USA744","USA746","USA748","USA754S","USA778","USA794","USA842","USA844","USA856","USA862","USA870S","USA872S","USA874S","USA876","USA920","USA948S","USA950S","USA960","USA994","USA1012","USA1016","USA1018","USA1022","USA1024","USA1026","USA1028","USA1030","USA1032","USA1034","USA1036S","USA1038","USA1044","USA1052","USA1074S","USA1076S","USA1078","USA1082","USA1088S","USA1092","USA1112","USA1122","USA1126","USA1140","USA1142","USA1148S","USA1154S","USA1160","USA1176","USA1188","USA1192","USA1206S","USA1208S","USA1260S","USA1262S","USA1264S","USA1266S","USA1268","USA1290","USA1336"],"serviceKeys":["Customer360Audiences","analytics"],"IncidentImpacts":[{"id":20004797,"startTime":"2026-10-04T11:15:00.000Z","endTime":"2026-10-05T00:25:00.000Z","type":"featureServiceDisruption","severity":"minor","createdAt":"2026-10-04T13:07:44.439Z","updatedAt":"2026-10-05T00:57:54.790Z","startTimeCreatedAt":"2026-10-04T13:07:44.439Z","startTimeModifiedAt":"2026-10-04T13:17:08.711Z","endTimeCreatedAt":"2026-10-05T00:57:54.791Z","endTimeModifiedAt":null}],"IncidentEvents":[{"id":20006177,"type":"update","message":"\nWe increased capacity on the affected internal services and restarted them, which restored normal operation at 00:25 UTC on October 5, 2026.\nCRM Analytics recipe runs and Data 360 segmentation tasks are running successfully, and we resolved the issue. Customers may need to run any tasks that failed or were delayed during the disruption.\n\nWe apologize for how your and your business may have been affected by this incident. \n","createdAt":"2026-10-05T00:57:54.798Z","updatedAt":"2026-10-05T00:57:54.803Z"},{"id":20006176,"type":"update","message":"We've completed the recovery steps on the affected internal services. CRM Analytics recipe runs are starting to succeed, and we're monitoring to confirm full recovery.\n\nAdditionally, we're working to restore Data 360 segmentation tasks. We’ll provide an update as additional information becomes available.\n","createdAt":"2026-10-05T00:34:46.344Z","updatedAt":"2026-10-05T00:34:46.350Z"},{"id":20006175,"type":"impactRadiusIncrease","message":"Investigations have highlighted that the impact radius is broader than initially understood. We have updated the posting to reflect the additional instances experiencing impact, and customers in these instances will receive communications related to this incident going forward.  ","createdAt":"2026-10-05T00:16:24.877Z","updatedAt":"2026-10-05T00:16:24.880Z"},{"id":20006174,"type":"update","message":"We've identified that Data Cloud customers are also affected. Some Data Cloud ingestion and segmentation tasks may fail or be delayed, in addition to CRM Analytics recipe runs. We continue to work on mitigation to restore service for both. \nWe'll provide an update once additional information becomes available.","createdAt":"2026-10-04T22:36:19.128Z","updatedAt":"2026-10-04T22:36:19.132Z"},{"id":20006173,"type":"update","message":"We continue to work on mitigation to restore service for CRM Analytics customers. We're taking steps to reduce the load on the affected service. Some customers may still see failures or delays. \nWe'll provide an update after additional information becomes available.","createdAt":"2026-10-04T22:23:36.725Z","updatedAt":"2026-10-04T22:23:36.731Z"},{"id":20006172,"type":"update","message":"We continue to work on mitigation to restore service for CRM Analytics customers. Some customers may still see failures or delays when running recipes. We're working with other teams to identify the source of the increased load. \nWe'll provide an update after additional information becomes available.","createdAt":"2026-10-04T20:06:47.166Z","updatedAt":"2026-10-04T20:06:47.171Z"},{"id":20006171,"type":"update","message":"We continue to work on mitigation to restore service for CRM Analytics customers. Some customers may still see failures or delays when running recipes. \nWe'll provide an update once additional information becomes available.","createdAt":"2026-10-04T18:09:13.110Z","updatedAt":"2026-10-04T18:09:13.114Z"},{"id":20006170,"type":"update","message":"We're continuing to work on restoring service for CRM Analytics customers on the affected instances. Our investigation found that a supporting service used during startup is slow to respond. We've applied configuration changes and are raising a request limit on that service. We'll provide the next update once additional information becomes available.","createdAt":"2026-10-04T16:45:14.261Z","updatedAt":"2026-10-04T16:45:14.265Z"},{"id":20006169,"type":"update","message":"We have identified a potential trigger of the issue and are reviewing additional logs.\nIn parallel, we are working on allocating additional resources to accommodate for increased memory utilization as an interim fix.\n\nWe’ll provide an update in 60 minutes or sooner if additional information becomes available.","createdAt":"2026-10-04T15:22:51.788Z","updatedAt":"2026-10-04T15:22:51.794Z"},{"id":20006168,"type":"update","message":"We remain engaged and will continue to determine the best path to resolution.\n\nWe’ll provide an update in 60 minutes or sooner if additional information becomes available.","createdAt":"2026-10-04T14:30:25.273Z","updatedAt":"2026-10-04T14:30:25.278Z"},{"id":20006167,"type":"update","message":"We have identified an issue related to high memory utilization due to an underlying service. We are exploring multiple paths to isolate the underlying cause of the issue and implement a fix to restore the services. We are reviewing the error logs and diagnostic information.\n\nWe’ll provide an update in 30 minutes or sooner if additional information becomes available.","createdAt":"2026-10-04T14:01:13.625Z","updatedAt":"2026-10-04T14:01:13.629Z"},{"id":20006166,"type":"update","message":"At 11:15 UTC on October 4, 2026, a feature disruption began impacting CRM Analytics in the production environment. As a result, customers in the affected environment are unable to use CRM Analytics, and their CRM Analytics jobs are failing.\n\nWe are investigating the issue and analyzing data to determine the best path to resolution.\n\nWe’ll provide an update in 30 minutes or sooner if additional information becomes available.\n","createdAt":"2026-10-04T13:31:31.596Z","updatedAt":"2026-10-04T13:31:31.599Z"}],"timeline":[{"title":"Update","content":"\nWe increased capacity on the affected internal services and restarted them, which restored normal operation at 00:25 UTC on October 5, 2026.\nCRM Analytics recipe runs and Data 360 segmentation tasks are running successfully, and we resolved the issue. Customers may need to run any tasks that failed or were delayed during the disruption.\n\nWe apologize for how your and your business may have been affected by this incident. \n","createdAt":"2026-10-05T00:57:54.798Z","updatedAt":"2026-10-05T00:57:54.803Z","entryType":"event","sourceId":20006177,"sourceType":"event"},{"title":"Resolved","content":"Incident Resolved","createdAt":"2026-10-05T00:57:54.791Z","updatedAt":null,"entryType":"impact_end","endTime":"2026-10-05T00:25:00.000Z","sourceId":20004797,"sourceType":"impact","impactStartTime":"2026-10-04T13:07:44.439Z"},{"title":"Update","content":"We've completed the recovery steps on the affected internal services. CRM Analytics recipe runs are starting to succeed, and we're monitoring to confirm full recovery.\n\nAdditionally, we're working to restore Data 360 segmentation tasks. We’ll provide an update as additional information becomes available.\n","createdAt":"2026-10-05T00:34:46.344Z","updatedAt":"2026-10-05T00:34:46.350Z","entryType":"event","sourceId":20006176,"sourceType":"event"},{"title":"Update","content":"Investigations have highlighted that the impact radius is broader than initially understood. We have updated the posting to reflect the additional instances experiencing impact, and customers in these instances will receive communications related to this incident going forward.  ","createdAt":"2026-10-05T00:16:24.877Z","updatedAt":"2026-10-05T00:16:24.880Z","entryType":"event","sourceId":20006175,"sourceType":"event"},{"title":"Update","content":"We've identified that Data Cloud customers are also affected. Some Data Cloud ingestion and segmentation tasks may fail or be delayed, in addition to CRM Analytics recipe runs. We continue to work on mitigation to restore service for both. \nWe'll provide an update once additional information becomes available.","createdAt":"2026-10-04T22:36:19.128Z","updatedAt":"2026-10-04T22:36:19.132Z","entryType":"event","sourceId":20006174,"sourceType":"event"},{"title":"Update","content":"We continue to work on mitigation to restore service for CRM Analytics customers. We're taking steps to reduce the load on the affected service. Some customers may still see failures or delays. \nWe'll provide an update after additional information becomes available.","createdAt":"2026-10-04T22:23:36.725Z","updatedAt":"2026-10-04T22:23:36.731Z","entryType":"event","sourceId":20006173,"sourceType":"event"},{"title":"Update","content":"We continue to work on mitigation to restore service for CRM Analytics customers. Some customers may still see failures or delays when running recipes. We're working with other teams to identify the source of the increased load. \nWe'll provide an update after additional information becomes available.","createdAt":"2026-10-04T20:06:47.166Z","updatedAt":"2026-10-04T20:06:47.171Z","entryType":"event","sourceId":20006172,"sourceType":"event"},{"title":"Update","content":"We continue to work on mitigation to restore service for CRM Analytics customers. Some customers may still see failures or delays when running recipes. \nWe'll provide an update once additional information becomes available.","createdAt":"2026-10-04T18:09:13.110Z","updatedAt":"2026-10-04T18:09:13.114Z","entryType":"event","sourceId":20006171,"sourceType":"event"},{"title":"Update","content":"We're continuing to work on restoring service for CRM Analytics customers on the affected instances. Our investigation found that a supporting service used during startup is slow to respond. We've applied configuration changes and are raising a request limit on that service. We'll provide the next update once additional information becomes available.","createdAt":"2026-10-04T16:45:14.261Z","updatedAt":"2026-10-04T16:45:14.265Z","entryType":"event","sourceId":20006170,"sourceType":"event"},{"title":"Update","content":"We have identified a potential trigger of the issue and are reviewing additional logs.\nIn parallel, we are working on allocating additional resources to accommodate for increased memory utilization as an interim fix.\n\nWe’ll provide an update in 60 minutes or sooner if additional information becomes available.","createdAt":"2026-10-04T15:22:51.788Z","updatedAt":"2026-10-04T15:22:51.794Z","entryType":"event","sourceId":20006169,"sourceType":"event"},{"title":"Update","content":"We remain engaged and will continue to determine the best path to resolution.\n\nWe’ll provide an update in 60 minutes or sooner if additional information becomes available.","createdAt":"2026-10-04T14:30:25.273Z","updatedAt":"2026-10-04T14:30:25.278Z","entryType":"event","sourceId":20006168,"sourceType":"event"},{"title":"Update","content":"We have identified an issue related to high memory utilization due to an underlying service. We are exploring multiple paths to isolate the underlying cause of the issue and implement a fix to restore the services. We are reviewing the error logs and diagnostic information.\n\nWe’ll provide an update in 30 minutes or sooner if additional information becomes available.","createdAt":"2026-10-04T14:01:13.625Z","updatedAt":"2026-10-04T14:01:13.629Z","entryType":"event","sourceId":20006167,"sourceType":"event"},{"title":"Update","content":"At 11:15 UTC on October 4, 2026, a feature disruption began impacting CRM Analytics in the production environment. As a result, customers in the affected environment are unable to use CRM Analytics, and their CRM Analytics jobs are failing.\n\nWe are investigating the issue and analyzing data to determine the best path to resolution.\n\nWe’ll provide an update in 30 minutes or sooner if additional information becomes available.\n","createdAt":"2026-10-04T13:31:31.596Z","updatedAt":"2026-10-04T13:31:31.599Z","entryType":"event","sourceId":20006166,"sourceType":"event"},{"title":"Degradation Started","content":"featureServiceDisruption","createdAt":"2026-10-04T13:07:44.439Z","updatedAt":"2026-10-04T13:17:08.711Z","entryType":"impact_start","startTime":"2026-10-04T11:15:00.000Z","sourceId":20004797,"sourceType":"impact","impactStartTime":"2026-10-04T13:07:44.439Z"}]},{"id":20004473,"externalId":"96168526","message":{"rootCause":null,"actionPlan":null,"pathToResolution":null},"additionalInformation":"","isCore":false,"affectsAll":false,"status":"Resolved","type":"Degradation","createdAt":"2026-10-06T16:56:11.085Z","updatedAt":"2026-10-06T18:50:07.277Z","instanceKeys":["10AZPD"],"serviceKeys":["LoadaView"],"IncidentImpacts":[{"id":20004804,"startTime":"2026-10-06T03:58:00.000Z","endTime":"2026-10-06T18:10:00.000Z","type":"tableauFeatureDegradation","severity":"minor","createdAt":"2026-10-06T16:56:11.183Z","updatedAt":"2026-10-06T18:50:07.264Z","startTimeCreatedAt":"2026-10-06T16:56:11.183Z","startTimeModifiedAt":null,"endTimeCreatedAt":"2026-10-06T18:50:07.264Z","endTimeModifiedAt":null}],"IncidentEvents":[{"id":20006188,"type":"update","message":"Some Tableau Cloud users without Creator or Administrator roles were unable to view or access projects and workbooks assigned to them. We rolled back the recent platform update that introduced this issue, and project access is now fully restored. \n\nWe apologize for how this incident affected you and your business. We will undertake a full investigation of the incident, establishing the technical trigger, the underlying cause, and preventive action to avoid a repeat in the future.","createdAt":"2026-10-06T18:50:07.269Z","updatedAt":"2026-10-06T18:50:07.272Z"},{"id":20006187,"type":"update","message":"The configuration change we implemented did not resolve the issue affecting some Tableau Cloud users who can't view their assigned projects. We've begun rolling back the recent platform update we believe to have introduced this issue and are closely monitoring the rollback's progress. \n\nWe'll provide an update in 60 minutes or sooner if additional information becomes available.","createdAt":"2026-10-06T18:17:02.038Z","updatedAt":"2026-10-06T18:17:02.044Z"},{"id":20006186,"type":"update","message":"We're continuing to investigate limited project visibility affecting some Tableau Cloud users without Creator or Administrator roles. We've attempted a feature flag change to help restore visibility. If that doesn't resolve the issue, we'll roll back to the previous version. \n\nWe'll provide an update in 30 minutes or sooner if additional information becomes available.","createdAt":"2026-10-06T17:27:50.893Z","updatedAt":"2026-10-06T17:27:50.897Z"},{"id":20006185,"type":"update","message":"Some Tableau users may be unable to view projects if they are not a creator or administrator.","createdAt":"2026-10-06T16:56:11.189Z","updatedAt":"2026-10-06T16:56:11.193Z"}],"timeline":[{"title":"Update","content":"Some Tableau Cloud users without Creator or Administrator roles were unable to view or access projects and workbooks assigned to them. We rolled back the recent platform update that introduced this issue, and project access is now fully restored. \n\nWe apologize for how this incident affected you and your business. We will undertake a full investigation of the incident, establishing the technical trigger, the underlying cause, and preventive action to avoid a repeat in the future.","createdAt":"2026-10-06T18:50:07.269Z","updatedAt":"2026-10-06T18:50:07.272Z","entryType":"event","sourceId":20006188,"sourceType":"event"},{"title":"Resolved","content":"Incident Resolved","createdAt":"2026-10-06T18:50:07.264Z","updatedAt":null,"entryType":"impact_end","endTime":"2026-10-06T18:10:00.000Z","sourceId":20004804,"sourceType":"impact","impactStartTime":"2026-10-06T16:56:11.183Z"},{"title":"Update","content":"The configuration change we implemented did not resolve the issue affecting some Tableau Cloud users who can't view their assigned projects. We've begun rolling back the recent platform update we believe to have introduced this issue and are closely monitoring the rollback's progress. \n\nWe'll provide an update in 60 minutes or sooner if additional information becomes available.","createdAt":"2026-10-06T18:17:02.038Z","updatedAt":"2026-10-06T18:17:02.044Z","entryType":"event","sourceId":20006187,"sourceType":"event"},{"title":"Update","content":"We're continuing to investigate limited project visibility affecting some Tableau Cloud users without Creator or Administrator roles. We've attempted a feature flag change to help restore visibility. If that doesn't resolve the issue, we'll roll back to the previous version. \n\nWe'll provide an update in 30 minutes or sooner if additional information becomes available.","createdAt":"2026-10-06T17:27:50.893Z","updatedAt":"2026-10-06T17:27:50.897Z","entryType":"event","sourceId":20006186,"sourceType":"event"},{"title":"Update","content":"Some Tableau users may be unable to view projects if they are not a creator or administrator.","createdAt":"2026-10-06T16:56:11.189Z","updatedAt":"2026-10-06T16:56:11.193Z","entryType":"event","sourceId":20006185,"sourceType":"event"},{"title":"Degradation Started","content":"tableauFeatureDegradation","createdAt":"2026-10-06T16:56:11.183Z","updatedAt":null,"entryType":"impact_start","startTime":"2026-10-06T03:58:00.000Z","sourceId":20004804,"sourceType":"impact","impactStartTime":"2026-10-06T16:56:11.183Z"}]},{"id":20004468,"externalId":"96118980","message":{"rootCause":null,"actionPlan":null,"pathToResolution":null},"additionalInformation":"","isCore":false,"affectsAll":false,"status":"Resolved","type":"Degradation","createdAt":"2026-10-05T10:05:37.029Z","updatedAt":"2026-10-05T10:05:42.053Z","instanceKeys":["SGP6S"],"serviceKeys":["coreService"],"IncidentImpacts":[{"id":20004799,"startTime":"2026-10-05T09:22:00.000Z","endTime":"2026-10-05T09:28:00.000Z","type":"performanceDegradation","severity":"minor","createdAt":"2026-10-05T10:05:37.110Z","updatedAt":"2026-10-05T10:05:37.114Z","startTimeCreatedAt":"2026-10-05T10:05:37.110Z","startTimeModifiedAt":null,"endTimeCreatedAt":"2026-10-05T10:05:37.110Z","endTimeModifiedAt":null}],"IncidentEvents":[],"timeline":[{"title":"Resolved","content":"Incident Resolved","createdAt":"2026-10-05T10:05:37.110Z","updatedAt":null,"entryType":"impact_end","endTime":"2026-10-05T09:28:00.000Z","sourceId":20004799,"sourceType":"impact","impactStartTime":"2026-10-05T10:05:37.110Z"},{"title":"Degradation Started","content":"performanceDegradation","createdAt":"2026-10-05T10:05:37.110Z","updatedAt":null,"entryType":"impact_start","startTime":"2026-10-05T09:22:00.000Z","sourceId":20004799,"sourceType":"impact","impactStartTime":"2026-10-05T10:05:37.110Z"}]},{"id":20004475,"externalId":"96194131","message":{"rootCause":null,"actionPlan":null,"pathToResolution":null},"additionalInformation":"","isCore":false,"affectsAll":false,"status":"Resolved","type":"Degradation","createdAt":"2026-10-07T06:35:58.344Z","updatedAt":"2026-10-07T11:16:51.408Z","instanceKeys":["ANYPOINTMANAGEMENTCENTER-GOV","ANYPOINTMQ-GOV","ANYPOINTOBSERVABILITYSUITE-GOV","COMMUNITIES&ENGAGEMENTS-GOV","DESIGNCENTER-GOV","DOCUMENTATION-GOV","HELPCENTER-GOV","OBJECTSTOREV2-GOV","RUNTIMEPLANE-GOV","RUNTIMESERVICES-GOV"],"serviceKeys":["APIManager","AnypointMonitoring","Exchange","RuntimeManager"],"IncidentImpacts":[{"id":20004807,"startTime":"2026-10-07T06:00:00.000Z","endTime":"2026-10-07T10:48:00.000Z","type":"muleSoftFeatureDisruption","severity":"minor","createdAt":"2026-10-07T06:35:58.445Z","updatedAt":"2026-10-07T11:16:51.391Z","startTimeCreatedAt":"2026-10-07T06:35:58.445Z","startTimeModifiedAt":null,"endTimeCreatedAt":"2026-10-07T11:16:51.391Z","endTimeModifiedAt":null}],"IncidentEvents":[{"id":20006193,"type":"update","message":"We’ve completed the remaining planned maintenance changes, including the final deployment covering five services. These features are now working as expected. \n\nWe apologize for how this incident affected you and your business. We will undertake a full investigation of the incident, establishing the technical trigger, the underlying cause, and preventive action to avoid a repeat in the future.\n","createdAt":"2026-10-07T11:16:51.399Z","updatedAt":"2026-10-07T11:16:51.403Z"},{"id":20006191,"type":"update","message":"We're investigating a Salesforce feature disruption affecting MuleSoft Government Cloud customers following a planned maintenance. Customers may see errors managing APIs in API Manager, and they cannot publish assets in Exchange. Runtime Manager and Anypoint Monitoring may not send alerts. We're working to complete the remaining maintenance steps to restore services. \nWe'll provide an update as more information becomes available.\n","createdAt":"2026-10-07T06:45:56.742Z","updatedAt":"2026-10-07T06:45:56.746Z"}],"timeline":[{"title":"Update","content":"We’ve completed the remaining planned maintenance changes, including the final deployment covering five services. These features are now working as expected. \n\nWe apologize for how this incident affected you and your business. We will undertake a full investigation of the incident, establishing the technical trigger, the underlying cause, and preventive action to avoid a repeat in the future.\n","createdAt":"2026-10-07T11:16:51.399Z","updatedAt":"2026-10-07T11:16:51.403Z","entryType":"event","sourceId":20006193,"sourceType":"event"},{"title":"Resolved","content":"Incident Resolved","createdAt":"2026-10-07T11:16:51.391Z","updatedAt":null,"entryType":"impact_end","endTime":"2026-10-07T10:48:00.000Z","sourceId":20004807,"sourceType":"impact","impactStartTime":"2026-10-07T06:35:58.445Z"},{"title":"Update","content":"We're investigating a Salesforce feature disruption affecting MuleSoft Government Cloud customers following a planned maintenance. Customers may see errors managing APIs in API Manager, and they cannot publish assets in Exchange. Runtime Manager and Anypoint Monitoring may not send alerts. We're working to complete the remaining maintenance steps to restore services. \nWe'll provide an update as more information becomes available.\n","createdAt":"2026-10-07T06:45:56.742Z","updatedAt":"2026-10-07T06:45:56.746Z","entryType":"event","sourceId":20006191,"sourceType":"event"},{"title":"Degradation Started","content":"muleSoftFeatureDisruption","createdAt":"2026-10-07T06:35:58.445Z","updatedAt":null,"entryType":"impact_start","startTime":"2026-10-07T06:00:00.000Z","sourceId":20004807,"sourceType":"impact","impactStartTime":"2026-10-07T06:35:58.445Z"}]},{"id":20004477,"externalId":"96246113","message":{"rootCause":null,"actionPlan":null,"pathToResolution":null},"additionalInformation":"","isCore":false,"affectsAll":false,"status":"Resolved","type":"Degradation","createdAt":"2026-10-08T10:23:24.545Z","updatedAt":"2026-10-08T10:59:13.965Z","instanceKeys":["USA1338"],"serviceKeys":["coreService"],"IncidentImpacts":[{"id":20004809,"startTime":"2026-10-08T09:25:00.000Z","endTime":"2026-10-08T10:44:00.000Z","type":"performanceDegradation","severity":"minor","createdAt":"2026-10-08T10:23:24.639Z","updatedAt":"2026-10-08T10:59:13.959Z","startTimeCreatedAt":"2026-10-08T10:23:24.640Z","startTimeModifiedAt":null,"endTimeCreatedAt":"2026-10-08T10:59:13.959Z","endTimeModifiedAt":null}],"IncidentEvents":[],"timeline":[{"title":"Resolved","content":"Incident Resolved","createdAt":"2026-10-08T10:59:13.959Z","updatedAt":null,"entryType":"impact_end","endTime":"2026-10-08T10:44:00.000Z","sourceId":20004809,"sourceType":"impact","impactStartTime":"2026-10-08T10:23:24.640Z"},{"title":"Degradation Started","content":"performanceDegradation","createdAt":"2026-10-08T10:23:24.640Z","updatedAt":null,"entryType":"impact_start","startTime":"2026-10-08T09:25:00.000Z","sourceId":20004809,"sourceType":"impact","impactStartTime":"2026-10-08T10:23:24.640Z"}]},{"id":20004479,"externalId":"96264538","message":{"rootCause":null,"actionPlan":null,"pathToResolution":null},"additionalInformation":"CRM Analytics Recipes Failing","isCore":false,"affectsAll":false,"status":"Resolved","type":"Degradation","createdAt":"2026-10-08T17:59:51.549Z","updatedAt":"2026-10-08T22:29:36.461Z","instanceKeys":["CS238","CS241","CS243","CS244","CS245","CS246","CS251","CS252","CS254","CS255","CS264","CS275","CS283","CS329","CS339","NA223","NA224","NA225","NA233","NA234","NA236","NA237","NA239","NA240","NA242","NA243","NA244","NA246","NA247","NA248","NA249","NA251","NA252","NA254"],"serviceKeys":["coreService"],"IncidentImpacts":[{"id":20004811,"startTime":"2026-10-07T18:00:00.000Z","endTime":"2026-10-08T22:21:00.000Z","type":"featureServiceDisruption","severity":"minor","createdAt":"2026-10-08T17:59:51.650Z","updatedAt":"2026-10-08T22:29:36.437Z","startTimeCreatedAt":"2026-10-08T17:59:51.651Z","startTimeModifiedAt":"2026-10-08T18:42:11.287Z","endTimeCreatedAt":"2026-10-08T22:29:36.438Z","endTimeModifiedAt":null}],"IncidentEvents":[{"id":20006211,"type":"update","message":"We’ve resolved an issue affecting CRM Analytics recipe runs for a number of customers, preventing recipes from completing successfully. We rolled back the affected service to a prior stable version, and recipe runs have now returned to normal. We apologize for how this incident affected you and your business. We will undertake a full investigation of the incident, establishing the technical trigger, the underlying cause, and preventive action to avoid a repeat in the future.","createdAt":"2026-10-08T22:29:36.453Z","updatedAt":"2026-10-08T22:29:36.457Z"},{"id":20006210,"type":"update","message":"Rollback testing was successful, and we are now proceeding to apply this rollback change across the remaining affected environments. \n\nAdditionally, investigations have highlighted that the impact radius is narrower than initially understood. We will now remove any instances that have not experienced an impact, and these will no longer receive communications about this incident going forward. Impacted instances will continue to be updated. We apologize for any inconvenience caused. \n\nWe'll provide an update upon completion of the deployment or sooner if additional information becomes available.","createdAt":"2026-10-08T21:28:11.358Z","updatedAt":"2026-10-08T21:28:11.364Z"},{"id":20006207,"type":"update","message":"We're testing a rollback of a recent change on a limited scope to confirm it resolves the issue affecting CRM Analytics recipe runs. Once validated, we'll assess rolling the fix out further. \n\nWe'll provide an update upon completion of the initial deployment or sooner if additional information becomes available.","createdAt":"2026-10-08T19:01:27.099Z","updatedAt":"2026-10-08T19:01:27.103Z"},{"id":20006206,"type":"startTimeRevision","message":"Upon further investigation, we've determined that the start time of impact is different than initially understood. We've revised the start time of the Trust post to more accurately reflect the time customers may have begun to experience impact. We apologize for any confusion caused by this.","createdAt":"2026-10-08T18:42:11.300Z","updatedAt":"2026-10-08T18:42:11.304Z"},{"id":20006205,"type":"impactRadiusIncrease","message":"Investigations have highlighted that the impact radius is broader than initially understood. We have updated the posting to reflect the additional instances experiencing impact, and customers in these instances will receive communications related to this incident going forward.  ","createdAt":"2026-10-08T18:42:11.293Z","updatedAt":"2026-10-08T18:42:11.298Z"},{"id":20006204,"type":"update","message":"We're continuing to investigate the issue affecting CRM Analytics recipe runs for a subset of customers. Our teams identified a potential fix and are currently testing it on a limited scope before rolling it out further. \n\nWe’ll provide an update in 30 minutes or sooner if additional information becomes available.","createdAt":"2026-10-08T18:29:01.393Z","updatedAt":"2026-10-08T18:29:01.398Z"},{"id":20006203,"type":"update","message":"We’re investigating an issue affecting CRM Analytics recipe execution for a subset of customers. Affected customers may be unable to run their recipes. The issue is limited to certain Salesforce-hosted environments, and Hyperforce environments are not affected.\n\nWe’ve identified that a required processing component is unavailable in some affected environments following a recent deployment. We’re working to restore the component and resume normal recipe execution.\n\nWe’ll provide an update in 30 minutes or sooner if additional information becomes available.","createdAt":"2026-10-08T18:09:29.523Z","updatedAt":"2026-10-08T18:09:29.527Z"}],"timeline":[{"title":"Update","content":"We’ve resolved an issue affecting CRM Analytics recipe runs for a number of customers, preventing recipes from completing successfully. We rolled back the affected service to a prior stable version, and recipe runs have now returned to normal. We apologize for how this incident affected you and your business. We will undertake a full investigation of the incident, establishing the technical trigger, the underlying cause, and preventive action to avoid a repeat in the future.","createdAt":"2026-10-08T22:29:36.453Z","updatedAt":"2026-10-08T22:29:36.457Z","entryType":"event","sourceId":20006211,"sourceType":"event"},{"title":"Resolved","content":"Incident Resolved","createdAt":"2026-10-08T22:29:36.438Z","updatedAt":null,"entryType":"impact_end","endTime":"2026-10-08T22:21:00.000Z","sourceId":20004811,"sourceType":"impact","impactStartTime":"2026-10-08T17:59:51.651Z"},{"title":"Update","content":"Rollback testing was successful, and we are now proceeding to apply this rollback change across the remaining affected environments. \n\nAdditionally, investigations have highlighted that the impact radius is narrower than initially understood. We will now remove any instances that have not experienced an impact, and these will no longer receive communications about this incident going forward. Impacted instances will continue to be updated. We apologize for any inconvenience caused. \n\nWe'll provide an update upon completion of the deployment or sooner if additional information becomes available.","createdAt":"2026-10-08T21:28:11.358Z","updatedAt":"2026-10-08T21:28:11.364Z","entryType":"event","sourceId":20006210,"sourceType":"event"},{"title":"Update","content":"We're testing a rollback of a recent change on a limited scope to confirm it resolves the issue affecting CRM Analytics recipe runs. Once validated, we'll assess rolling the fix out further. \n\nWe'll provide an update upon completion of the initial deployment or sooner if additional information becomes available.","createdAt":"2026-10-08T19:01:27.099Z","updatedAt":"2026-10-08T19:01:27.103Z","entryType":"event","sourceId":20006207,"sourceType":"event"},{"title":"Update","content":"Upon further investigation, we've determined that the start time of impact is different than initially understood. We've revised the start time of the Trust post to more accurately reflect the time customers may have begun to experience impact. We apologize for any confusion caused by this.","createdAt":"2026-10-08T18:42:11.300Z","updatedAt":"2026-10-08T18:42:11.304Z","entryType":"event","sourceId":20006206,"sourceType":"event"},{"title":"Update","content":"Investigations have highlighted that the impact radius is broader than initially understood. We have updated the posting to reflect the additional instances experiencing impact, and customers in these instances will receive communications related to this incident going forward.  ","createdAt":"2026-10-08T18:42:11.293Z","updatedAt":"2026-10-08T18:42:11.298Z","entryType":"event","sourceId":20006205,"sourceType":"event"},{"title":"Update","content":"We're continuing to investigate the issue affecting CRM Analytics recipe runs for a subset of customers. Our teams identified a potential fix and are currently testing it on a limited scope before rolling it out further. \n\nWe’ll provide an update in 30 minutes or sooner if additional information becomes available.","createdAt":"2026-10-08T18:29:01.393Z","updatedAt":"2026-10-08T18:29:01.398Z","entryType":"event","sourceId":20006204,"sourceType":"event"},{"title":"Update","content":"We’re investigating an issue affecting CRM Analytics recipe execution for a subset of customers. Affected customers may be unable to run their recipes. The issue is limited to certain Salesforce-hosted environments, and Hyperforce environments are not affected.\n\nWe’ve identified that a required processing component is unavailable in some affected environments following a recent deployment. We’re working to restore the component and resume normal recipe execution.\n\nWe’ll provide an update in 30 minutes or sooner if additional information becomes available.","createdAt":"2026-10-08T18:09:29.523Z","updatedAt":"2026-10-08T18:09:29.527Z","entryType":"event","sourceId":20006203,"sourceType":"event"},{"title":"Degradation Started","content":"featureServiceDisruption","createdAt":"2026-10-08T17:59:51.651Z","updatedAt":"2026-10-08T18:42:11.287Z","entryType":"impact_start","startTime":"2026-10-07T18:00:00.000Z","sourceId":20004811,"sourceType":"impact","impactStartTime":"2026-10-08T17:59:51.651Z"}]},{"id":20004455,"externalId":"95877345","message":{"rootCause":null,"actionPlan":null,"pathToResolution":null},"additionalInformation":"","isCore":false,"affectsAll":false,"status":"Resolved","type":"Degradation","createdAt":"2026-09-28T11:08:06.607Z","updatedAt":"2026-09-28T11:08:15.391Z","instanceKeys":["SWE88S"],"serviceKeys":["coreService"],"IncidentImpacts":[{"id":20004786,"startTime":"2026-09-28T10:48:00.000Z","endTime":"2026-09-28T10:58:00.000Z","type":"performanceDegradation","severity":"minor","createdAt":"2026-09-28T11:08:06.695Z","updatedAt":"2026-09-28T11:08:06.699Z","startTimeCreatedAt":"2026-09-28T11:08:06.695Z","startTimeModifiedAt":null,"endTimeCreatedAt":"2026-09-28T11:08:06.695Z","endTimeModifiedAt":null}],"IncidentEvents":[],"timeline":[{"title":"Resolved","content":"Incident Resolved","createdAt":"2026-09-28T11:08:06.695Z","updatedAt":null,"entryType":"impact_end","endTime":"2026-09-28T10:58:00.000Z","sourceId":20004786,"sourceType":"impact","impactStartTime":"2026-09-28T11:08:06.695Z"},{"title":"Degradation Started","content":"performanceDegradation","createdAt":"2026-09-28T11:08:06.695Z","updatedAt":null,"entryType":"impact_start","startTime":"2026-09-28T10:48:00.000Z","sourceId":20004786,"sourceType":"impact","impactStartTime":"2026-09-28T11:08:06.695Z"}]},{"id":20004443,"externalId":"95616045","message":{"rootCause":null,"actionPlan":null,"pathToResolution":null},"additionalInformation":"","isCore":false,"affectsAll":false,"status":"Resolved","type":"Degradation","createdAt":"2026-09-22T15:19:56.107Z","updatedAt":"2026-09-22T15:52:04.996Z","instanceKeys":["USA356"],"serviceKeys":["coreService"],"IncidentImpacts":[{"id":20004774,"startTime":"2026-09-22T14:33:00.000Z","endTime":"2026-09-22T15:06:00.000Z","type":"performanceDegradation","severity":"minor","createdAt":"2026-09-22T15:19:56.212Z","updatedAt":"2026-09-22T15:52:04.991Z","startTimeCreatedAt":"2026-09-22T15:19:56.212Z","startTimeModifiedAt":"2026-09-22T15:52:04.991Z","endTimeCreatedAt":"2026-09-22T15:52:04.991Z","endTimeModifiedAt":null}],"IncidentEvents":[],"timeline":[{"title":"Resolved","content":"Incident Resolved","createdAt":"2026-09-22T15:52:04.991Z","updatedAt":null,"entryType":"impact_end","endTime":"2026-09-22T15:06:00.000Z","sourceId":20004774,"sourceType":"impact","impactStartTime":"2026-09-22T15:19:56.212Z"},{"title":"Degradation Started","content":"performanceDegradation","createdAt":"2026-09-22T15:19:56.212Z","updatedAt":"2026-09-22T15:52:04.991Z","entryType":"impact_start","startTime":"2026-09-22T14:33:00.000Z","sourceId":20004774,"sourceType":"impact","impactStartTime":"2026-09-22T15:19:56.212Z"}]},{"id":20004422,"externalId":"95135873","message":{"rootCause":null,"actionPlan":null,"pathToResolution":null},"additionalInformation":null,"isCore":false,"affectsAll":false,"status":"Resolved","type":"Degradation","createdAt":"2026-09-08T18:36:40.025Z","updatedAt":"2026-09-08T18:48:19.889Z","instanceKeys":["USA232"],"serviceKeys":["coreService"],"IncidentImpacts":[{"id":20004753,"startTime":"2026-09-08T17:57:00.000Z","endTime":"2026-09-08T18:06:00.000Z","type":"performanceDegradation","severity":"minor","createdAt":"2026-09-08T18:36:40.112Z","updatedAt":"2026-09-08T18:36:40.115Z","startTimeCreatedAt":"2026-09-08T18:36:40.112Z","startTimeModifiedAt":null,"endTimeCreatedAt":"2026-09-08T18:36:40.112Z","endTimeModifiedAt":null}],"IncidentEvents":[{"id":20006050,"type":"investigatingCauseOfIssue","message":"We’re investigating the cause of the issue. We will provide an update in 30 minutes or sooner if we have more information.","createdAt":"2026-09-08T18:36:40.117Z","updatedAt":"2026-09-08T18:36:40.129Z"}],"timeline":[{"title":"Update","content":"We’re investigating the cause of the issue. We will provide an update in 30 minutes or sooner if we have more information.","createdAt":"2026-09-08T18:36:40.117Z","updatedAt":"2026-09-08T18:36:40.129Z","entryType":"event","sourceId":20006050,"sourceType":"event"},{"title":"Resolved","content":"Incident Resolved","createdAt":"2026-09-08T18:36:40.112Z","updatedAt":null,"entryType":"impact_end","endTime":"2026-09-08T18:06:00.000Z","sourceId":20004753,"sourceType":"impact","impactStartTime":"2026-09-08T18:36:40.112Z"},{"title":"Degradation Started","content":"performanceDegradation","createdAt":"2026-09-08T18:36:40.112Z","updatedAt":null,"entryType":"impact_start","startTime":"2026-09-08T17:57:00.000Z","sourceId":20004753,"sourceType":"impact","impactStartTime":"2026-09-08T18:36:40.112Z"}]},{"id":20004425,"externalId":"95174089","message":{"rootCause":null,"actionPlan":null,"pathToResolution":null},"additionalInformation":"","isCore":false,"affectsAll":false,"status":"Resolved","type":"Degradation","createdAt":"2026-09-09T16:01:55.178Z","updatedAt":"2026-09-09T16:01:55.274Z","instanceKeys":["IND114"],"serviceKeys":["coreService"],"IncidentImpacts":[{"id":20004756,"startTime":"2026-09-09T15:42:00.000Z","endTime":"2026-09-09T15:54:00.000Z","type":"performanceDegradation","severity":"minor","createdAt":"2026-09-09T16:01:55.270Z","updatedAt":"2026-09-09T16:01:55.273Z","startTimeCreatedAt":"2026-09-09T16:01:55.270Z","startTimeModifiedAt":null,"endTimeCreatedAt":"2026-09-09T16:01:55.270Z","endTimeModifiedAt":null}],"IncidentEvents":[],"timeline":[{"title":"Resolved","content":"Incident Resolved","createdAt":"2026-09-09T16:01:55.270Z","updatedAt":null,"entryType":"impact_end","endTime":"2026-09-09T15:54:00.000Z","sourceId":20004756,"sourceType":"impact","impactStartTime":"2026-09-09T16:01:55.270Z"},{"title":"Degradation Started","content":"performanceDegradation","createdAt":"2026-09-09T16:01:55.270Z","updatedAt":null,"entryType":"impact_start","startTime":"2026-09-09T15:42:00.000Z","sourceId":20004756,"sourceType":"impact","impactStartTime":"2026-09-09T16:01:55.270Z"}]},{"id":20004449,"externalId":"95744701","message":{"rootCause":null,"actionPlan":null,"pathToResolution":null},"additionalInformation":"","isCore":false,"affectsAll":false,"status":"Resolved","type":"Degradation","createdAt":"2026-09-25T08:55:39.075Z","updatedAt":"2026-09-25T10:40:53.290Z","instanceKeys":["DB401000","DB401001","DB401002","DB401003","DB401004","DB401005","DB401006","DB401008","DB401009","DB401011","DB401012","DB401013","DB401014","DB401015","DB401016","DB401017","DB401018","DB401019","DB401020","DB401021","DB401022","DB401023","DB401024","DB401025","DB401026","DB401027","DB401028","DB401029","DB401031","DB401032","DB401033","DB401034"],"serviceKeys":["MarketingCloudLogin"],"IncidentImpacts":[{"id":20004780,"startTime":"2026-09-25T07:10:00.000Z","endTime":"2026-09-25T10:16:00.000Z","type":"marketingCloudFeatureDisruption","severity":"minor","createdAt":"2026-09-25T08:55:39.238Z","updatedAt":"2026-09-25T10:40:53.273Z","startTimeCreatedAt":"2026-09-25T08:55:39.238Z","startTimeModifiedAt":null,"endTimeCreatedAt":"2026-09-25T10:40:53.273Z","endTimeModifiedAt":null}],"IncidentEvents":[{"id":20006133,"type":"update","message":"We’ve resolved the issue that prevented some Marketing Cloud Engagement users from logging in to Stack 401. We applied rate limits to the high volume of login requests, and all services are now operating normally.\n\nWe apologize for the impact this incident had on you and your business. We will undertake a full investigation of the incident, establishing the technical trigger, the underlying cause, and preventive action to avoid a repeat in the future.\n","createdAt":"2026-09-25T10:40:53.281Z","updatedAt":"2026-09-25T10:40:53.286Z"},{"id":20006132,"type":"update","message":"We've identified the specific integration that's generating a high volume of login requests to Stack 401 in Marketing Cloud Engagement and have applied rate limits to those requests. We’re validating the changes and monitoring login access.\n\nWe've also confirmed there are no underlying database issues on the Stack. \n\nWe'll provide another update within 30 minutes, or sooner if new information becomes available.\n","createdAt":"2026-09-25T10:26:57.461Z","updatedAt":"2026-09-25T10:26:57.465Z"},{"id":20006131,"type":"update","message":"As we continue to investigate the login issue impacting Stack 401 in Marketing Cloud Engagement, we identified timeout errors on login token requests and are reviewing the health of the caching and database services connected to this Stack.\n\nWe’ve also identified a high volume of login requests originating from a small number of integrations. We're implementing rate limits on these requests to see if this resolves the issue.\n\nWe'll provide an update in 30 minutes or sooner if additional information becomes available.\n","createdAt":"2026-09-25T09:50:13.317Z","updatedAt":"2026-09-25T09:50:13.321Z"},{"id":20006130,"type":"update","message":"We're investigating an issue impacting login access to Stack 401 for Marketing Cloud Engagement. Affected users are unable to log in to this Stack. We've engaged multiple engineering teams to review database and caching services.\n\nWe'll provide an update in 30 minutes or sooner if additional information becomes available.\n","createdAt":"2026-09-25T09:12:25.396Z","updatedAt":"2026-09-25T09:12:25.401Z"}],"timeline":[{"title":"Update","content":"We’ve resolved the issue that prevented some Marketing Cloud Engagement users from logging in to Stack 401. We applied rate limits to the high volume of login requests, and all services are now operating normally.\n\nWe apologize for the impact this incident had on you and your business. We will undertake a full investigation of the incident, establishing the technical trigger, the underlying cause, and preventive action to avoid a repeat in the future.\n","createdAt":"2026-09-25T10:40:53.281Z","updatedAt":"2026-09-25T10:40:53.286Z","entryType":"event","sourceId":20006133,"sourceType":"event"},{"title":"Resolved","content":"Incident Resolved","createdAt":"2026-09-25T10:40:53.273Z","updatedAt":null,"entryType":"impact_end","endTime":"2026-09-25T10:16:00.000Z","sourceId":20004780,"sourceType":"impact","impactStartTime":"2026-09-25T08:55:39.238Z"},{"title":"Update","content":"We've identified the specific integration that's generating a high volume of login requests to Stack 401 in Marketing Cloud Engagement and have applied rate limits to those requests. We’re validating the changes and monitoring login access.\n\nWe've also confirmed there are no underlying database issues on the Stack. \n\nWe'll provide another update within 30 minutes, or sooner if new information becomes available.\n","createdAt":"2026-09-25T10:26:57.461Z","updatedAt":"2026-09-25T10:26:57.465Z","entryType":"event","sourceId":20006132,"sourceType":"event"},{"title":"Update","content":"As we continue to investigate the login issue impacting Stack 401 in Marketing Cloud Engagement, we identified timeout errors on login token requests and are reviewing the health of the caching and database services connected to this Stack.\n\nWe’ve also identified a high volume of login requests originating from a small number of integrations. We're implementing rate limits on these requests to see if this resolves the issue.\n\nWe'll provide an update in 30 minutes or sooner if additional information becomes available.\n","createdAt":"2026-09-25T09:50:13.317Z","updatedAt":"2026-09-25T09:50:13.321Z","entryType":"event","sourceId":20006131,"sourceType":"event"},{"title":"Update","content":"We're investigating an issue impacting login access to Stack 401 for Marketing Cloud Engagement. Affected users are unable to log in to this Stack. We've engaged multiple engineering teams to review database and caching services.\n\nWe'll provide an update in 30 minutes or sooner if additional information becomes available.\n","createdAt":"2026-09-25T09:12:25.396Z","updatedAt":"2026-09-25T09:12:25.401Z","entryType":"event","sourceId":20006130,"sourceType":"event"},{"title":"Degradation Started","content":"marketingCloudFeatureDisruption","createdAt":"2026-09-25T08:55:39.238Z","updatedAt":null,"entryType":"impact_start","startTime":"2026-09-25T07:10:00.000Z","sourceId":20004780,"sourceType":"impact","impactStartTime":"2026-09-25T08:55:39.238Z"}]},{"id":20004429,"externalId":"icc-f0fdad19-c885-496e-b411-a75216b01d15","message":{"rootCause":null,"actionPlan":null,"pathToResolution":null},"additionalInformation":"","isCore":false,"affectsAll":false,"status":"Resolved","type":"Degradation","createdAt":"2026-09-14T16:10:34.221Z","updatedAt":"2026-09-14T17:13:59.014Z","instanceKeys":["SPIFF-US1"],"serviceKeys":["Spiff"],"IncidentImpacts":[{"id":20004760,"startTime":"2026-09-14T16:10:00.000Z","endTime":"2026-09-14T17:13:00.000Z","type":"salesforceSpiffFeatureDisruption","severity":"minor","createdAt":"2026-09-14T16:10:34.318Z","updatedAt":"2026-09-14T17:13:59.004Z","startTimeCreatedAt":"2026-09-14T16:10:34.318Z","startTimeModifiedAt":null,"endTimeCreatedAt":"2026-09-14T17:13:59.004Z","endTimeModifiedAt":null}],"IncidentEvents":[{"id":20006058,"type":"resolvedFeatureDegradation","message":"We’ve confirmed that the solution implemented to mitigate the issue causing the feature degradation was successful. Engineers have observed that the service is now stable and have declared the incident resolved. Customers should no longer see any impact. We will fully investigate the incident, confirming the technical trigger, the underlying cause, and preventive action to avoid a repeat in the future. We apologize for how you and your business may have been affected by this incident.","createdAt":"2026-09-14T16:52:17.837Z","updatedAt":"2026-09-14T16:52:17.842Z"},{"id":20006057,"type":"investigatingPotentialCause","message":"We are investigating a potential cause of the issue.","createdAt":"2026-09-14T16:42:01.053Z","updatedAt":"2026-09-14T16:42:01.056Z"}],"timeline":[{"title":"Resolved","content":"Incident Resolved","createdAt":"2026-09-14T17:13:59.004Z","updatedAt":null,"entryType":"impact_end","endTime":"2026-09-14T17:13:00.000Z","sourceId":20004760,"sourceType":"impact","impactStartTime":"2026-09-14T16:10:34.318Z"},{"title":"Update","content":"We’ve confirmed that the solution implemented to mitigate the issue causing the feature degradation was successful. Engineers have observed that the service is now stable and have declared the incident resolved. Customers should no longer see any impact. We will fully investigate the incident, confirming the technical trigger, the underlying cause, and preventive action to avoid a repeat in the future. We apologize for how you and your business may have been affected by this incident.","createdAt":"2026-09-14T16:52:17.837Z","updatedAt":"2026-09-14T16:52:17.842Z","entryType":"event","sourceId":20006058,"sourceType":"event"},{"title":"Update","content":"We are investigating a potential cause of the issue.","createdAt":"2026-09-14T16:42:01.053Z","updatedAt":"2026-09-14T16:42:01.056Z","entryType":"event","sourceId":20006057,"sourceType":"event"},{"title":"Degradation Started","content":"salesforceSpiffFeatureDisruption","createdAt":"2026-09-14T16:10:34.318Z","updatedAt":null,"entryType":"impact_start","startTime":"2026-09-14T16:10:00.000Z","sourceId":20004760,"sourceType":"impact","impactStartTime":"2026-09-14T16:10:34.318Z"}]},{"id":20004432,"externalId":"95389798","message":{"rootCause":null,"actionPlan":null,"pathToResolution":null},"additionalInformation":"","isCore":false,"affectsAll":false,"status":"Resolved","type":"Degradation","createdAt":"2026-09-16T07:55:50.055Z","updatedAt":"2026-09-16T07:55:58.424Z","instanceKeys":["USA1142"],"serviceKeys":["coreService"],"IncidentImpacts":[{"id":20004763,"startTime":"2026-09-16T07:19:00.000Z","endTime":"2026-09-16T07:25:00.000Z","type":"performanceDegradation","severity":"minor","createdAt":"2026-09-16T07:55:50.143Z","updatedAt":"2026-09-16T07:55:50.146Z","startTimeCreatedAt":"2026-09-16T07:55:50.144Z","startTimeModifiedAt":null,"endTimeCreatedAt":"2026-09-16T07:55:50.144Z","endTimeModifiedAt":null}],"IncidentEvents":[],"timeline":[{"title":"Resolved","content":"Incident Resolved","createdAt":"2026-09-16T07:55:50.144Z","updatedAt":null,"entryType":"impact_end","endTime":"2026-09-16T07:25:00.000Z","sourceId":20004763,"sourceType":"impact","impactStartTime":"2026-09-16T07:55:50.144Z"},{"title":"Degradation Started","content":"performanceDegradation","createdAt":"2026-09-16T07:55:50.144Z","updatedAt":null,"entryType":"impact_start","startTime":"2026-09-16T07:19:00.000Z","sourceId":20004763,"sourceType":"impact","impactStartTime":"2026-09-16T07:55:50.144Z"}]},{"id":20004437,"externalId":"95469534","message":{"rootCause":null,"actionPlan":null,"pathToResolution":null},"additionalInformation":"","isCore":false,"affectsAll":false,"status":"Resolved","type":"Disruption","createdAt":"2026-09-18T13:06:06.176Z","updatedAt":"2026-09-18T16:22:22.617Z","instanceKeys":["DB791"],"serviceKeys":["AdvertisingAudiences","AnalyticsBuilder","AudienceBuilder","AutomationStudio","CloudPages","ContactBuilder","ContentBuilder","EmailStudio","JourneyBuilder","MarketingCloudCoreService","MarketingCloudLogin","MarketingCloudRESTAPI","MarketingCloudSOAPAPI","MobileConnect","MobilePush","OtherFeature"],"IncidentImpacts":[{"id":20004768,"startTime":"2026-09-18T12:09:00.000Z","endTime":"2026-09-18T15:45:00.000Z","type":"marketingCloudDisruption","severity":"major","createdAt":"2026-09-18T13:06:06.270Z","updatedAt":"2026-09-18T16:22:22.598Z","startTimeCreatedAt":"2026-09-18T13:06:06.271Z","startTimeModifiedAt":null,"endTimeCreatedAt":"2026-09-18T16:22:22.599Z","endTimeModifiedAt":null}],"IncidentEvents":[{"id":20006096,"type":"update","message":"The Marketing Cloud Engagement database disruption is now resolved. We completed a failover to a secondary database, and services have returned to normal operation. Customers can now connect and use affected services as usual. \n\nWe apologize for how this incident affected you and your business. We will undertake a full investigation of the incident, establishing the technical trigger, the underlying cause, and preventive action to avoid a repeat in the future.\n","createdAt":"2026-09-18T16:22:22.608Z","updatedAt":"2026-09-18T16:22:22.613Z"},{"id":20006095,"type":"update","message":"We continue to work on restoring the Marketing Cloud Engagement database. A replacement of a failed component on the storage array has been planned, and is expected to take a few hours. The replacement will run parallel to our recovery work without affecting it.\n\nWe'll provide an update in 30 minutes or sooner if additional information becomes available. \n","createdAt":"2026-09-18T15:55:32.677Z","updatedAt":"2026-09-18T15:55:32.683Z"},{"id":20006094,"type":"update","message":"Affected customers remain unable to connect to the Marketing Cloud Engagement database affected by this incident. We're now evaluating whether to continue recovery efforts on this database or move forward to our secondary database, which is fully prepared.\n\nWe'll provide an update in 30 minutes or sooner if additional information becomes available. \n","createdAt":"2026-09-18T15:16:36.474Z","updatedAt":"2026-09-18T15:16:36.479Z"},{"id":20006093,"type":"update","message":"We've performed an in-place restart of the impacted Marketing Cloud Engagement database which has moved into a recovery state. Affected customers remain unable to connect to services while recovery completes. We're monitoring progress closely. In parallel, we're preparing a secondary database as a backup option.\n\nWe'll provide an update in 30 minutes or sooner if additional information becomes available.\n","createdAt":"2026-09-18T14:45:38.071Z","updatedAt":"2026-09-18T14:45:38.075Z"},{"id":20006092,"type":"update","message":"We've ruled out a storage-level file lock as a factor in the ongoing recovery issue impacting Marketing Cloud Engagement. Affected customers remain unable to connect to services on the impacted database. We've started taking the database offline and bringing it back online in an effort to complete recovery. In parallel, we're preparing a secondary database as a backup option. \n\nWe'll provide an update in 30 minutes or sooner if additional information becomes available.\n","createdAt":"2026-09-18T14:15:04.878Z","updatedAt":"2026-09-18T14:15:04.882Z"},{"id":20006091,"type":"update","message":"We're continuing to investigate a disruption impacting a database supporting Marketing Cloud Engagement, and affected customers remain unable to connect. We've identified that a storage-level lock is likely preventing the database from completing recovery, and our engineering teams are working to resolve it. \n\nWe'll provide an update in 30 minutes or sooner if additional information becomes available.\n","createdAt":"2026-09-18T13:49:17.248Z","updatedAt":"2026-09-18T13:49:17.253Z"},{"id":20006089,"type":"update","message":"We're investigating an issue impacting a database supporting Marketing Cloud Engagement, and customers on the impacted database are currently unable to connect. Our investigation points to a potential file lock as the trigger. We've engaged additional support and are preparing a secondary environment in case it is needed.\n\nWe'll provide an update in 30 minutes or sooner if additional information becomes available. \n","createdAt":"2026-09-18T13:24:23.574Z","updatedAt":"2026-09-18T13:24:23.577Z"}],"timeline":[{"title":"Update","content":"The Marketing Cloud Engagement database disruption is now resolved. We completed a failover to a secondary database, and services have returned to normal operation. Customers can now connect and use affected services as usual. \n\nWe apologize for how this incident affected you and your business. We will undertake a full investigation of the incident, establishing the technical trigger, the underlying cause, and preventive action to avoid a repeat in the future.\n","createdAt":"2026-09-18T16:22:22.608Z","updatedAt":"2026-09-18T16:22:22.613Z","entryType":"event","sourceId":20006096,"sourceType":"event"},{"title":"Resolved","content":"Incident Resolved","createdAt":"2026-09-18T16:22:22.599Z","updatedAt":null,"entryType":"impact_end","endTime":"2026-09-18T15:45:00.000Z","sourceId":20004768,"sourceType":"impact","impactStartTime":"2026-09-18T13:06:06.271Z"},{"title":"Update","content":"We continue to work on restoring the Marketing Cloud Engagement database. A replacement of a failed component on the storage array has been planned, and is expected to take a few hours. The replacement will run parallel to our recovery work without affecting it.\n\nWe'll provide an update in 30 minutes or sooner if additional information becomes available. \n","createdAt":"2026-09-18T15:55:32.677Z","updatedAt":"2026-09-18T15:55:32.683Z","entryType":"event","sourceId":20006095,"sourceType":"event"},{"title":"Update","content":"Affected customers remain unable to connect to the Marketing Cloud Engagement database affected by this incident. We're now evaluating whether to continue recovery efforts on this database or move forward to our secondary database, which is fully prepared.\n\nWe'll provide an update in 30 minutes or sooner if additional information becomes available. \n","createdAt":"2026-09-18T15:16:36.474Z","updatedAt":"2026-09-18T15:16:36.479Z","entryType":"event","sourceId":20006094,"sourceType":"event"},{"title":"Update","content":"We've performed an in-place restart of the impacted Marketing Cloud Engagement database which has moved into a recovery state. Affected customers remain unable to connect to services while recovery completes. We're monitoring progress closely. In parallel, we're preparing a secondary database as a backup option.\n\nWe'll provide an update in 30 minutes or sooner if additional information becomes available.\n","createdAt":"2026-09-18T14:45:38.071Z","updatedAt":"2026-09-18T14:45:38.075Z","entryType":"event","sourceId":20006093,"sourceType":"event"},{"title":"Update","content":"We've ruled out a storage-level file lock as a factor in the ongoing recovery issue impacting Marketing Cloud Engagement. Affected customers remain unable to connect to services on the impacted database. We've started taking the database offline and bringing it back online in an effort to complete recovery. In parallel, we're preparing a secondary database as a backup option. \n\nWe'll provide an update in 30 minutes or sooner if additional information becomes available.\n","createdAt":"2026-09-18T14:15:04.878Z","updatedAt":"2026-09-18T14:15:04.882Z","entryType":"event","sourceId":20006092,"sourceType":"event"},{"title":"Update","content":"We're continuing to investigate a disruption impacting a database supporting Marketing Cloud Engagement, and affected customers remain unable to connect. We've identified that a storage-level lock is likely preventing the database from completing recovery, and our engineering teams are working to resolve it. \n\nWe'll provide an update in 30 minutes or sooner if additional information becomes available.\n","createdAt":"2026-09-18T13:49:17.248Z","updatedAt":"2026-09-18T13:49:17.253Z","entryType":"event","sourceId":20006091,"sourceType":"event"},{"title":"Update","content":"We're investigating an issue impacting a database supporting Marketing Cloud Engagement, and customers on the impacted database are currently unable to connect. Our investigation points to a potential file lock as the trigger. 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We also checked with our third-party infrastructure provider, who confirmed there were no issues on their end. \n\nWe rolled out a fix that resolved the issue and fully restored services.\n\nFor more detailed updates about this incident, please follow the updates here in the main Trust post: https://status.salesforce.com/incidents/20004433. \n\nWe apologize for how you and your business may have been affected by this incident. We will thoroughly investigate the incident, confirming the technical trigger, the underlying cause, and preventive action to avoid a repeat in the future. ","createdAt":"2026-09-16T14:50:15.443Z","updatedAt":"2026-09-16T14:50:15.446Z"}],"timeline":[{"title":"Update","content":"We have observed that the impact on service health has decreased from a disrupted to a degraded state. We have amended the posting to reflect this and have highlighted the approximate timings of this transition.  ","createdAt":"2026-09-18T23:10:40.007Z","updatedAt":"2026-09-18T23:10:40.010Z","entryType":"event","sourceId":20006097,"sourceType":"event"},{"title":"Update","content":"As our teams investigated the incident further, we discovered that sandboxes were not impacted. To accurately reflect impact, we have updated this post to remove these instances. We apologize for any confusion this may have caused.","createdAt":"2026-09-17T19:50:20.494Z","updatedAt":"2026-09-17T19:50:20.499Z","entryType":"event","sourceId":20006088,"sourceType":"event"},{"title":"Update","content":"We're aware of an issue that impacted multiple  instances across all regions. Customers experienced severe delays, intermittent errors, or an inability to access some services. Some customers were also unable to submit new support cases through the Help portal.\n\nOne of our core system components experienced increased load, which limited its capacity to process requests. 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our teams investigated the incident further, we discovered that sandboxes were not impacted. To accurately reflect impact, we have updated this post to remove these instances. We apologize for any confusion this may have caused.","createdAt":"2026-09-17T17:16:45.133Z","updatedAt":"2026-09-17T17:16:45.138Z"},{"id":20006085,"type":"resolved","message":"The Salesforce Technology team has observed that instance stability and performance are now at expected levels and declared the incident resolved. We will thoroughly investigate the incident, establishing the technical trigger, the underlying cause, and preventive action to avoid a repeat in the future.","createdAt":"2026-09-16T18:59:57.881Z","updatedAt":"2026-09-16T18:59:57.885Z"},{"id":20006084,"type":"update","message":"The issue causing severe delays, intermittent errors, and difficulty accessing some Salesforce services or creating support cases across affected Hyperforce environments was resolved as of 15:26 UTC. A targeted mitigation restored service, and telemetry has remained healthy during extended validation.\n\nWe apologize for how this incident affected you and your business. We will undertake a full investigation of the incident, establishing the technical trigger, the underlying cause, and preventive action to avoid a repeat in the future.","createdAt":"2026-09-16T18:59:57.875Z","updatedAt":"2026-09-16T18:59:57.879Z"},{"id":20006083,"type":"update","message":"Service telemetry remains healthy, and our review has not confirmed any ongoing customer impact related to this incident. Before declaring the issue resolved, we’re ensuring the existing mitigation remains active across all affected customer-facing Hyperforce environments.\n\nWe’re applying targeted updates where the automated process did not complete, helping maintain service stability and reduce the risk of impact returning. We’ll provide another update in 30 minutes or sooner if additional information becomes available.","createdAt":"2026-09-16T18:46:44.014Z","updatedAt":"2026-09-16T18:46:44.018Z"},{"id":20006082,"type":"update","message":"We continue to observe healthy service telemetry across customer-facing Hyperforce environments, and our review of recent customer reports has not confirmed ongoing impact related to this incident. We’re completing validation of one isolated report before declaring the issue resolved.\n\nThe mitigation remains active, and we’re adding preventive protections to related service paths to reduce the risk of recurrence. We’ll provide another update in 30 minutes or sooner if additional information becomes available.","createdAt":"2026-09-16T18:06:50.078Z","updatedAt":"2026-09-16T18:06:50.081Z"},{"id":20006081,"type":"update","message":"Service telemetry has remained healthy across customer-facing Hyperforce environments since 15:26 UTC. Our review of recent customer reports has not identified any confirmed ongoing impact related to this incident.\n\nThe mitigation remains active, and we’re applying additional preventive protections to related service paths while completing final validation. \n\nWe’ll provide another update in 30 minutes or sooner if additional information becomes available.","createdAt":"2026-09-16T17:29:47.885Z","updatedAt":"2026-09-16T17:29:47.889Z"},{"id":20006080,"type":"update","message":"Our telemetry is no longer showing active performance or availability impact across customer-facing Hyperforce environments. We’re validating recent customer reports against service health data and confirming the recovery time before declaring the issue resolved.\n\nWe’ll provide an update in 30 minutes or sooner if additional information becomes available.","createdAt":"2026-09-16T17:00:42.220Z","updatedAt":"2026-09-16T17:00:42.225Z"},{"id":20006078,"type":"update","message":"We’ve completed applying the mitigation across the affected Hyperforce environments and are conducting fleetwide validation to confirm service recovery. Most customer-facing impact has cleared, while we work through a small number of remaining instances that require additional verification or targeted recovery actions.\n\nCustomers on any remaining affected instances may continue to experience severe delays, intermittent errors, or difficulty accessing some services and creating support cases.\n\nWe’ll provide an update in 30 minutes or sooner if additional information becomes available.","createdAt":"2026-09-16T16:23:11.509Z","updatedAt":"2026-09-16T16:23:11.513Z"},{"id":20006077,"type":"impactRadiusDecrease","message":"Investigations have highlighted that the impact radius is narrower than initially understood. We will now remove any instances that have not experienced an impact, and these will no longer receive communications about this incident going forward. Impacted instances will continue to be updated. We apologize for any inconvenience caused. ","createdAt":"2026-09-16T15:56:37.433Z","updatedAt":"2026-09-16T15:56:37.436Z"},{"id":20006076,"type":"update","message":"We’ve narrowed the remaining impact to a subset of Hyperforce instances. First-party environments were not impacted. The mitigation is now in place across nearly all affected instances, and we’re completing targeted restarts and manual recovery actions on the remaining affected instances.\n\nSome customers may continue to experience severe delays, intermittent errors, and inability to access some services and support case creation.\n\nWe'll provide an update in 30 minutes or sooner if additional information becomes available.","createdAt":"2026-09-16T15:39:15.942Z","updatedAt":"2026-09-16T15:39:15.946Z"},{"id":20006075,"type":"update","message":"We're seeing signs of recovery and many customers are coming out of impact. We continue to manually restart ‌instances where the automated fix didn't fully resolve the issue. We don't have a confirmed resolution time.  \n\nCustomers continue to experience severe delays, intermittent errors, and inability to access some services and support case creation.\n\nWe'll provide an update in 30 minutes or sooner if additional information becomes available.","createdAt":"2026-09-16T14:56:31.590Z","updatedAt":"2026-09-16T14:56:31.594Z"},{"id":20006073,"type":"update","message":"We've completed the next phase of the rollout to the remaining impacted instances. We continue to manually restart ‌instances where the automated fix didn't fully resolve the issue. \n\nCustomers who are affected may continue to experience severe delays, intermittent errors, and inability to access some services and support case creation.\n\nWe'll provide an update in 30 minutes or sooner if additional information becomes available.","createdAt":"2026-09-16T14:27:19.693Z","updatedAt":"2026-09-16T14:27:19.698Z"},{"id":20006072,"type":"update","message":"We've completed the next phase of the rollout. We're manually restarting ‌instances where the automated fix didn't fully resolve the issue. We’ve received reports of scheduled jobs not running as expected for some customers who are now able to access the service. We're investigating this. \n\nInvestigations have highlighted that the impact radius is narrower than initially understood. We'll now remove any instances that haven't experienced an impact, and these will no longer receive communications about this incident going forward. Impacted instances will continue to be updated. We apologize for any inconvenience caused.\n\nWe'll provide an update in 30 minutes or sooner if additional information becomes available.","createdAt":"2026-09-16T14:00:35.660Z","updatedAt":"2026-09-16T14:01:59.287Z"},{"id":20006071,"type":"update","message":"We've determined that the rollout didn't fully complete for a number of instances, so some customers may still be experiencing the original issue. We're reapplying the fix now. Some customers may need to clear cached data or restart their session for full recovery. \n\nWe'll provide an update in 30 minutes or sooner if additional information becomes available.\n","createdAt":"2026-09-16T13:13:20.319Z","updatedAt":"2026-09-16T13:13:20.322Z"},{"id":20006070,"type":"update","message":"As the rollout is progressing region-wise, most instances are recovering. Some customers may still see errors accessing the service until we finish a manual restart on their instance. We don't have a confirmed resolution time.  \n\nWe'll provide an update in 30 minutes or sooner if additional information becomes available.","createdAt":"2026-09-16T12:39:44.512Z","updatedAt":"2026-09-16T12:39:44.515Z"},{"id":20006069,"type":"update","message":"The rollout is progressing region-wise and services are returning to normal in regions that are completed. We're monitoring the rollout as it continues, and we're working on a permanent fix. \n\nWe'll provide an update in 30 minutes or sooner if additional information becomes available.","createdAt":"2026-09-16T12:13:10.420Z","updatedAt":"2026-09-16T12:13:10.424Z"},{"id":20006068,"type":"update","message":"The rollout is progressing region by region and we're seeing improvement. We don't have a confirmed time of completion. GovCloud customers have been confirmed to be out of impact. \n\nCustomers may continue to experience severe delays, intermittent errors, and inability to access some services and support case creation.\n\nWe'll provide an update in 30 minutes or sooner if additional information becomes available.","createdAt":"2026-09-16T11:41:54.396Z","updatedAt":"2026-09-16T11:41:54.400Z"},{"id":20006067,"type":"update","message":"A fleetwide rollout is in progress and customers are starting to see their service return to normal. In parallel, we're working on a code-level permanent fix.\n\nWe'll provide an update in 30 minutes or sooner if additional information becomes available.","createdAt":"2026-09-16T11:19:04.428Z","updatedAt":"2026-09-16T11:19:04.431Z"},{"id":20006066,"type":"update","message":"We've validated the fix successfully on the test instance. We'll now roll out the fix fleetwide to all impacted instances. \n\nWe'll provide an update in 30 minutes or sooner if additional information becomes available.","createdAt":"2026-09-16T10:56:36.911Z","updatedAt":"2026-09-16T10:56:36.915Z"},{"id":20006065,"type":"update","message":"We're pursuing the fastest path to restore services. We're testing our fix on a test instance. Once the test is validated, we'll roll out the fix fleetwide. \n\nCustomers continue to experience severe delays, intermittent errors, and inability to access some services and support case creation.\n\nWe'll provide an update in 30 minutes or sooner if additional information becomes available. ","createdAt":"2026-09-16T10:31:31.130Z","updatedAt":"2026-09-16T10:31:31.135Z"},{"id":20006064,"type":"update","message":"One of our core system components experienced increased load, which limited its capacity to process requests. We're working on a fix to resolve this issue and restore services. \n\nWe'll provide an update in 30 minutes or sooner if additional information becomes available. ","createdAt":"2026-09-16T10:18:06.138Z","updatedAt":"2026-09-16T10:18:06.142Z"},{"id":20006063,"type":"update","message":"We're no longer pursuing restarts as a path to remediation. Customers continue to experience severe delays, intermittent errors, and inability to access some services and support case creation.\n\nWe'll provide an update in 30 minutes or sooner if additional information becomes available. ","createdAt":"2026-09-16T10:01:20.691Z","updatedAt":"2026-09-16T10:01:20.697Z"},{"id":20006062,"type":"update","message":"We believe that the issue is caused by an external dependency failure that's impacting the legacy login server. We're blocking the Application Programming Interface (API) endpoint as a potential mitigation step. We also engaged our third-party infrastructure provider to determine if there are any issues and they've confirmed that there are no issues with ‌third-party infrastructure. \n\nWe'll provide an update in 30 minutes or sooner if additional information becomes available. ","createdAt":"2026-09-16T09:57:01.936Z","updatedAt":"2026-09-16T09:57:01.939Z"},{"id":20006061,"type":"update","message":"Investigations indicate that requests are stalling while waiting on a response from an internal login service, which is using up available server resources. Customers continue to experience severe delays, intermittent errors, and inability to access some services. This also affects support case creation.\n\nWe've attempted a rolling restart on one of the impacted instances to see if that resolves the issue.\n\nWe'll provide an update in 30 minutes or sooner if additional information becomes available.","createdAt":"2026-09-16T09:10:00.351Z","updatedAt":"2026-09-16T09:10:00.357Z"},{"id":20006060,"type":"update","message":"We're investigating an issue impacting multiple instances across all regions where customers may experience severe delays, intermittent errors, or an inability to access some services. Some customers are also unable to submit new support cases through the Help portal. We're investigating the issue.  \n\nWe'll provide an update in 30 minutes or sooner if additional information becomes available. ","createdAt":"2026-09-16T08:45:24.941Z","updatedAt":"2026-09-16T08:45:24.947Z"}],"timeline":[{"title":"Update","content":"As our teams investigated the incident further, we discovered that sandboxes were not impacted. To accurately reflect impact, we have updated this post to remove these instances. We apologize for any confusion this may have caused.","createdAt":"2026-09-17T17:16:45.133Z","updatedAt":"2026-09-17T17:16:45.138Z","entryType":"event","sourceId":20006087,"sourceType":"event"},{"title":"Update","content":"The Salesforce Technology team has observed that instance stability and performance are now at expected levels and declared the incident resolved. We will thoroughly investigate the incident, establishing the technical trigger, the underlying cause, and preventive action to avoid a repeat in the future.","createdAt":"2026-09-16T18:59:57.881Z","updatedAt":"2026-09-16T18:59:57.885Z","entryType":"event","sourceId":20006085,"sourceType":"event"},{"title":"Update","content":"The issue causing severe delays, intermittent errors, and difficulty accessing some Salesforce services or creating support cases across affected Hyperforce environments was resolved as of 15:26 UTC. A targeted mitigation restored service, and telemetry has remained healthy during extended validation.\n\nWe apologize for how this incident affected you and your business. We will undertake a full investigation of the incident, establishing the technical trigger, the underlying cause, and preventive action to avoid a repeat in the future.","createdAt":"2026-09-16T18:59:57.875Z","updatedAt":"2026-09-16T18:59:57.879Z","entryType":"event","sourceId":20006084,"sourceType":"event"},{"title":"Resolved","content":"Incident Resolved","createdAt":"2026-09-16T18:59:57.866Z","updatedAt":null,"entryType":"impact_end","endTime":"2026-09-16T15:26:00.000Z","sourceId":20004764,"sourceType":"impact","impactStartTime":"2026-09-16T08:32:58.218Z"},{"title":"Update","content":"Service telemetry remains healthy, and our review has not confirmed any ongoing customer impact related to this incident. Before declaring the issue resolved, we’re ensuring the existing mitigation remains active across all affected customer-facing Hyperforce environments.\n\nWe’re applying targeted updates where the automated process did not complete, helping maintain service stability and reduce the risk of impact returning. We’ll provide another update in 30 minutes or sooner if additional information becomes available.","createdAt":"2026-09-16T18:46:44.014Z","updatedAt":"2026-09-16T18:46:44.018Z","entryType":"event","sourceId":20006083,"sourceType":"event"},{"title":"Update","content":"We continue to observe healthy service telemetry across customer-facing Hyperforce environments, and our review of recent customer reports has not confirmed ongoing impact related to this incident. We’re completing validation of one isolated report before declaring the issue resolved.\n\nThe mitigation remains active, and we’re adding preventive protections to related service paths to reduce the risk of recurrence. We’ll provide another update in 30 minutes or sooner if additional information becomes available.","createdAt":"2026-09-16T18:06:50.078Z","updatedAt":"2026-09-16T18:06:50.081Z","entryType":"event","sourceId":20006082,"sourceType":"event"},{"title":"Update","content":"Service telemetry has remained healthy across customer-facing Hyperforce environments since 15:26 UTC. Our review of recent customer reports has not identified any confirmed ongoing impact related to this incident.\n\nThe mitigation remains active, and we’re applying additional preventive protections to related service paths while completing final validation. \n\nWe’ll provide another update in 30 minutes or sooner if additional information becomes available.","createdAt":"2026-09-16T17:29:47.885Z","updatedAt":"2026-09-16T17:29:47.889Z","entryType":"event","sourceId":20006081,"sourceType":"event"},{"title":"Update","content":"Our telemetry is no longer showing active performance or availability impact across customer-facing Hyperforce environments. We’re validating recent customer reports against service health data and confirming the recovery time before declaring the issue resolved.\n\nWe’ll provide an update in 30 minutes or sooner if additional information becomes available.","createdAt":"2026-09-16T17:00:42.220Z","updatedAt":"2026-09-16T17:00:42.225Z","entryType":"event","sourceId":20006080,"sourceType":"event"},{"title":"Update","content":"We’ve completed applying the mitigation across the affected Hyperforce environments and are conducting fleetwide validation to confirm service recovery. Most customer-facing impact has cleared, while we work through a small number of remaining instances that require additional verification or targeted recovery actions.\n\nCustomers on any remaining affected instances may continue to experience severe delays, intermittent errors, or difficulty accessing some services and creating support cases.\n\nWe’ll provide an update in 30 minutes or sooner if additional information becomes available.","createdAt":"2026-09-16T16:23:11.509Z","updatedAt":"2026-09-16T16:23:11.513Z","entryType":"event","sourceId":20006078,"sourceType":"event"},{"title":"Update","content":"Investigations have highlighted that the impact radius is narrower than initially understood. We will now remove any instances that have not experienced an impact, and these will no longer receive communications about this incident going forward. Impacted instances will continue to be updated. We apologize for any inconvenience caused. ","createdAt":"2026-09-16T15:56:37.433Z","updatedAt":"2026-09-16T15:56:37.436Z","entryType":"event","sourceId":20006077,"sourceType":"event"},{"title":"Update","content":"We’ve narrowed the remaining impact to a subset of Hyperforce instances. First-party environments were not impacted. The mitigation is now in place across nearly all affected instances, and we’re completing targeted restarts and manual recovery actions on the remaining affected instances.\n\nSome customers may continue to experience severe delays, intermittent errors, and inability to access some services and support case creation.\n\nWe'll provide an update in 30 minutes or sooner if additional information becomes available.","createdAt":"2026-09-16T15:39:15.942Z","updatedAt":"2026-09-16T15:39:15.946Z","entryType":"event","sourceId":20006076,"sourceType":"event"},{"title":"Update","content":"We're seeing signs of recovery and many customers are coming out of impact. We continue to manually restart ‌instances where the automated fix didn't fully resolve the issue. We don't have a confirmed resolution time.  \n\nCustomers continue to experience severe delays, intermittent errors, and inability to access some services and support case creation.\n\nWe'll provide an update in 30 minutes or sooner if additional information becomes available.","createdAt":"2026-09-16T14:56:31.590Z","updatedAt":"2026-09-16T14:56:31.594Z","entryType":"event","sourceId":20006075,"sourceType":"event"},{"title":"Update","content":"We've completed the next phase of the rollout to the remaining impacted instances. We continue to manually restart ‌instances where the automated fix didn't fully resolve the issue. \n\nCustomers who are affected may continue to experience severe delays, intermittent errors, and inability to access some services and support case creation.\n\nWe'll provide an update in 30 minutes or sooner if additional information becomes available.","createdAt":"2026-09-16T14:27:19.693Z","updatedAt":"2026-09-16T14:27:19.698Z","entryType":"event","sourceId":20006073,"sourceType":"event"},{"title":"Update","content":"We've completed the next phase of the rollout. We're manually restarting ‌instances where the automated fix didn't fully resolve the issue. We’ve received reports of scheduled jobs not running as expected for some customers who are now able to access the service. We're investigating this. \n\nInvestigations have highlighted that the impact radius is narrower than initially understood. We'll now remove any instances that haven't experienced an impact, and these will no longer receive communications about this incident going forward. Impacted instances will continue to be updated. We apologize for any inconvenience caused.\n\nWe'll provide an update in 30 minutes or sooner if additional information becomes available.","createdAt":"2026-09-16T14:00:35.660Z","updatedAt":"2026-09-16T14:01:59.287Z","entryType":"event","sourceId":20006072,"sourceType":"event"},{"title":"Update","content":"We've determined that the rollout didn't fully complete for a number of instances, so some customers may still be experiencing the original issue. We're reapplying the fix now. Some customers may need to clear cached data or restart their session for full recovery. \n\nWe'll provide an update in 30 minutes or sooner if additional information becomes available.\n","createdAt":"2026-09-16T13:13:20.319Z","updatedAt":"2026-09-16T13:13:20.322Z","entryType":"event","sourceId":20006071,"sourceType":"event"},{"title":"Update","content":"As the rollout is progressing region-wise, most instances are recovering. Some customers may still see errors accessing the service until we finish a manual restart on their instance. We don't have a confirmed resolution time.  \n\nWe'll provide an update in 30 minutes or sooner if additional information becomes available.","createdAt":"2026-09-16T12:39:44.512Z","updatedAt":"2026-09-16T12:39:44.515Z","entryType":"event","sourceId":20006070,"sourceType":"event"},{"title":"Update","content":"The rollout is progressing region-wise and services are returning to normal in regions that are completed. We're monitoring the rollout as it continues, and we're working on a permanent fix. \n\nWe'll provide an update in 30 minutes or sooner if additional information becomes available.","createdAt":"2026-09-16T12:13:10.420Z","updatedAt":"2026-09-16T12:13:10.424Z","entryType":"event","sourceId":20006069,"sourceType":"event"},{"title":"Update","content":"The rollout is progressing region by region and we're seeing improvement. We don't have a confirmed time of completion. GovCloud customers have been confirmed to be out of impact. \n\nCustomers may continue to experience severe delays, intermittent errors, and inability to access some services and support case creation.\n\nWe'll provide an update in 30 minutes or sooner if additional information becomes available.","createdAt":"2026-09-16T11:41:54.396Z","updatedAt":"2026-09-16T11:41:54.400Z","entryType":"event","sourceId":20006068,"sourceType":"event"},{"title":"Update","content":"A fleetwide rollout is in progress and customers are starting to see their service return to normal. In parallel, we're working on a code-level permanent fix.\n\nWe'll provide an update in 30 minutes or sooner if additional information becomes available.","createdAt":"2026-09-16T11:19:04.428Z","updatedAt":"2026-09-16T11:19:04.431Z","entryType":"event","sourceId":20006067,"sourceType":"event"},{"title":"Update","content":"We've validated the fix successfully on the test instance. We'll now roll out the fix fleetwide to all impacted instances. \n\nWe'll provide an update in 30 minutes or sooner if additional information becomes available.","createdAt":"2026-09-16T10:56:36.911Z","updatedAt":"2026-09-16T10:56:36.915Z","entryType":"event","sourceId":20006066,"sourceType":"event"},{"title":"Update","content":"We're pursuing the fastest path to restore services. We're testing our fix on a test instance. Once the test is validated, we'll roll out the fix fleetwide. \n\nCustomers continue to experience severe delays, intermittent errors, and inability to access some services and support case creation.\n\nWe'll provide an update in 30 minutes or sooner if additional information becomes available. ","createdAt":"2026-09-16T10:31:31.130Z","updatedAt":"2026-09-16T10:31:31.135Z","entryType":"event","sourceId":20006065,"sourceType":"event"},{"title":"Update","content":"One of our core system components experienced increased load, which limited its capacity to process requests. We're working on a fix to resolve this issue and restore services. \n\nWe'll provide an update in 30 minutes or sooner if additional information becomes available. ","createdAt":"2026-09-16T10:18:06.138Z","updatedAt":"2026-09-16T10:18:06.142Z","entryType":"event","sourceId":20006064,"sourceType":"event"},{"title":"Update","content":"We're no longer pursuing restarts as a path to remediation. Customers continue to experience severe delays, intermittent errors, and inability to access some services and support case creation.\n\nWe'll provide an update in 30 minutes or sooner if additional information becomes available. ","createdAt":"2026-09-16T10:01:20.691Z","updatedAt":"2026-09-16T10:01:20.697Z","entryType":"event","sourceId":20006063,"sourceType":"event"},{"title":"Update","content":"We believe that the issue is caused by an external dependency failure that's impacting the legacy login server. We're blocking the Application Programming Interface (API) endpoint as a potential mitigation step. We also engaged our third-party infrastructure provider to determine if there are any issues and they've confirmed that there are no issues with ‌third-party infrastructure. \n\nWe'll provide an update in 30 minutes or sooner if additional information becomes available. ","createdAt":"2026-09-16T09:57:01.936Z","updatedAt":"2026-09-16T09:57:01.939Z","entryType":"event","sourceId":20006062,"sourceType":"event"},{"title":"Update","content":"Investigations indicate that requests are stalling while waiting on a response from an internal login service, which is using up available server resources. Customers continue to experience severe delays, intermittent errors, and inability to access some services. This also affects support case creation.\n\nWe've attempted a rolling restart on one of the impacted instances to see if that resolves the issue.\n\nWe'll provide an update in 30 minutes or sooner if additional information becomes available.","createdAt":"2026-09-16T09:10:00.351Z","updatedAt":"2026-09-16T09:10:00.357Z","entryType":"event","sourceId":20006061,"sourceType":"event"},{"title":"Update","content":"We're investigating an issue impacting multiple instances across all regions where customers may experience severe delays, intermittent errors, or an inability to access some services. Some customers are also unable to submit new support cases through the Help portal. We're investigating the issue.  \n\nWe'll provide an update in 30 minutes or sooner if additional information becomes available. ","createdAt":"2026-09-16T08:45:24.941Z","updatedAt":"2026-09-16T08:45:24.947Z","entryType":"event","sourceId":20006060,"sourceType":"event"},{"title":"Disruption Started","content":"serviceDisruption","createdAt":"2026-09-16T08:32:58.218Z","updatedAt":"2026-09-16T08:33:44.453Z","entryType":"impact_start","startTime":"2026-09-16T07:50:00.000Z","sourceId":20004764,"sourceType":"impact","impactStartTime":"2026-09-16T08:32:58.218Z"}]},{"id":20004446,"externalId":"icc-95703426","message":{"rootCause":null,"actionPlan":null,"pathToResolution":null},"additionalInformation":"A DOS of a customer app in the Common Runtime is causing intermittent app log loss for customers in the US region.","isCore":false,"affectsAll":false,"status":"Resolved","type":"Degradation","createdAt":"2026-09-24T14:55:10.075Z","updatedAt":"2026-09-24T16:25:31.962Z","instanceKeys":["HEROKUNORTHAMERICA"],"serviceKeys":["Apps"],"IncidentImpacts":[{"id":20004777,"startTime":"2026-09-24T13:31:00.000Z","endTime":"2026-09-24T16:24:00.000Z","type":"herokuFeatureDegradation","severity":"minor","createdAt":"2026-09-24T14:55:10.172Z","updatedAt":"2026-09-24T16:25:31.953Z","startTimeCreatedAt":"2026-09-24T14:55:10.172Z","startTimeModifiedAt":null,"endTimeCreatedAt":"2026-09-24T16:25:31.953Z","endTimeModifiedAt":null}],"IncidentEvents":[{"id":20006118,"type":"update","message":"Engineers have fixed the issue and are monitoring. All router logs are now being successfully delivered.","createdAt":"2026-09-24T16:10:20.147Z","updatedAt":"2026-09-24T16:10:20.150Z"},{"id":20006117,"type":"update","message":"Engineers are continuing to investigate this issue. The current known impact is intermittent router logs being dropped in a subset of US regions. App logs are unaffected. We will provide another update in the next 60 mins.","createdAt":"2026-09-24T15:51:23.108Z","updatedAt":"2026-09-24T15:51:23.113Z"},{"id":20006116,"type":"update","message":"At 13:31 UTC on September 24, 2026, some Common Runtime customers began experiencing intermittent loss of application logs in the US region. Our engineers are working to resolve the issue.","createdAt":"2026-09-24T15:09:41.476Z","updatedAt":"2026-09-24T15:09:41.480Z"}],"timeline":[{"title":"Resolved","content":"Incident Resolved","createdAt":"2026-09-24T16:25:31.953Z","updatedAt":null,"entryType":"impact_end","endTime":"2026-09-24T16:24:00.000Z","sourceId":20004777,"sourceType":"impact","impactStartTime":"2026-09-24T14:55:10.172Z"},{"title":"Update","content":"Engineers have fixed the issue and are monitoring. All router logs are now being successfully delivered.","createdAt":"2026-09-24T16:10:20.147Z","updatedAt":"2026-09-24T16:10:20.150Z","entryType":"event","sourceId":20006118,"sourceType":"event"},{"title":"Update","content":"Engineers are continuing to investigate this issue. The current known impact is intermittent router logs being dropped in a subset of US regions. App logs are unaffected. We will provide another update in the next 60 mins.","createdAt":"2026-09-24T15:51:23.108Z","updatedAt":"2026-09-24T15:51:23.113Z","entryType":"event","sourceId":20006117,"sourceType":"event"},{"title":"Update","content":"At 13:31 UTC on September 24, 2026, some Common Runtime customers began experiencing intermittent loss of application logs in the US region. Our engineers are working to resolve the issue.","createdAt":"2026-09-24T15:09:41.476Z","updatedAt":"2026-09-24T15:09:41.480Z","entryType":"event","sourceId":20006116,"sourceType":"event"},{"title":"Degradation Started","content":"herokuFeatureDegradation","createdAt":"2026-09-24T14:55:10.172Z","updatedAt":null,"entryType":"impact_start","startTime":"2026-09-24T13:31:00.000Z","sourceId":20004777,"sourceType":"impact","impactStartTime":"2026-09-24T14:55:10.172Z"}]},{"id":20004440,"externalId":"95528026","message":{"rootCause":null,"actionPlan":null,"pathToResolution":null},"additionalInformation":"","isCore":false,"affectsAll":false,"status":"Resolved","type":"Degradation","createdAt":"2026-09-19T23:13:47.660Z","updatedAt":"2026-09-20T05:46:44.408Z","instanceKeys":["AUS102","BRA14","BRA16","BRA18","BRA24","BRA28","BRA32","BRA34","BRA36","BRA38","BRA48","BRA50","BRA58","CAN28","CAN34","CAN36","CAN38","CAN44","CAN46","CAN50","CAN52","CAN56","DEU120","IND152","NA224","NA233","NA237","NA238","NA241","NA242","NA244","NA248","NA253","SGP10","SGP14","SWE84","USA1","USA34","USA36","USA234","USA236","USA238","USA250S","USA276","USA280","USA282","USA290","USA296","USA302","USA312","USA316","USA320","USA322","USA324","USA326","USA328","USA332","USA336","USA338","USA340","USA342","USA346","USA348","USA350","USA352","USA354","USA356","USA360","USA372","USA374","USA376","USA408","USA410","USA412","USA414","USA416","USA424","USA452","USA464","USA468","USA472","USA474","USA478","USA546","USA550","USA564","USA574","USA576","USA578","USA586","USA588","USA590","USA592","USA600","USA612","USA616","USA620","USA622","USA624","USA632","USA636","USA638","USA644","USA648","USA672S","USA674","USA680","USA684","USA686","USA688","USA694","USA704","USA716","USA718","USA720","USA722","USA724","USA726","USA728","USA730","USA732","USA740","USA742","USA744","USA748","USA760S","USA764S","USA776","USA778","USA780","USA788","USA810","USA830","USA864","USA866","USA868","USA918","USA920","USA922","USA936S","USA1138","USA1158","USA1160","USA1208S","USA1222","USA1290","USA1298"],"serviceKeys":["Customer360Audiences"],"IncidentImpacts":[{"id":20004771,"startTime":"2026-09-19T11:30:00.000Z","endTime":"2026-09-20T01:11:00.000Z","type":"featureServiceDisruption","severity":"minor","createdAt":"2026-09-19T23:13:47.780Z","updatedAt":"2026-09-20T05:46:44.395Z","startTimeCreatedAt":"2026-09-19T23:13:47.780Z","startTimeModifiedAt":"2026-09-20T00:21:16.212Z","endTimeCreatedAt":"2026-09-20T05:46:44.396Z","endTimeModifiedAt":null}],"IncidentEvents":[{"id":20006106,"type":"resolvedFeatureDisruption","message":"We’ve confirmed that the solution implemented to mitigate the issue causing the feature disruption was successful. Engineers have observed that the service is stable and have resolved the incident. Customers should no longer see any impact. We will fully investigate the incident, confirming the technical trigger, the underlying cause, and preventive action to avoid a repeat in the future. We apologize for how you and your business may have been affected by this incident.","createdAt":"2026-09-20T05:46:44.401Z","updatedAt":"2026-09-20T05:46:44.405Z"},{"id":20006105,"type":"update","message":"We performed further review and analysis and noted that a few other instances may also be impacted as a result of this incident. We have added those instances to the list. \n\nMeanwhile, we're continuing to work directly with the third-party provider and monitoring for improvement. We'll provide an update if additional information becomes available.","createdAt":"2026-09-20T01:45:05.567Z","updatedAt":"2026-09-20T01:45:05.571Z"},{"id":20006104,"type":"update","message":"We've identified that the issue affecting Data Cloud activations stems from a third-party cloud storage service used in our Prod1 CDP1 environment. We applied a configuration change to that service to help address the errors, and we're preparing an alternate storage option as an additional measure. We're continuing to work directly with the third-party provider and monitoring for improvement. We'll provide an update if additional information becomes available.","createdAt":"2026-09-20T00:21:16.218Z","updatedAt":"2026-09-20T00:21:16.223Z"},{"id":20006103,"type":"update","message":"We're continuing to investigate the issue affecting Data Cloud activations for customers in the US-east-1 region on our Prod1-CDP1 environment. We've confirmed the issue stems from a third-party cloud storage service, and we're waiting on their team to trace the cause using system logs. Our engineers are preparing alternative options to reduce impact while this investigation continues. We'll provide an update if additional information becomes available.","createdAt":"2026-09-19T23:46:17.999Z","updatedAt":"2026-09-19T23:46:18.002Z"}],"timeline":[{"title":"Update","content":"We’ve confirmed that the solution implemented to mitigate the issue causing the feature disruption was successful. Engineers have observed that the service is stable and have resolved the incident. Customers should no longer see any impact. We will fully investigate the incident, confirming the technical trigger, the underlying cause, and preventive action to avoid a repeat in the future. We apologize for how you and your business may have been affected by this incident.","createdAt":"2026-09-20T05:46:44.401Z","updatedAt":"2026-09-20T05:46:44.405Z","entryType":"event","sourceId":20006106,"sourceType":"event"},{"title":"Resolved","content":"Incident Resolved","createdAt":"2026-09-20T05:46:44.396Z","updatedAt":null,"entryType":"impact_end","endTime":"2026-09-20T01:11:00.000Z","sourceId":20004771,"sourceType":"impact","impactStartTime":"2026-09-19T23:13:47.780Z"},{"title":"Update","content":"We performed further review and analysis and noted that a few other instances may also be impacted as a result of this incident. We have added those instances to the list. \n\nMeanwhile, we're continuing to work directly with the third-party provider and monitoring for improvement. We'll provide an update if additional information becomes available.","createdAt":"2026-09-20T01:45:05.567Z","updatedAt":"2026-09-20T01:45:05.571Z","entryType":"event","sourceId":20006105,"sourceType":"event"},{"title":"Update","content":"We've identified that the issue affecting Data Cloud activations stems from a third-party cloud storage service used in our Prod1 CDP1 environment. We applied a configuration change to that service to help address the errors, and we're preparing an alternate storage option as an additional measure. We're continuing to work directly with the third-party provider and monitoring for improvement. We'll provide an update if additional information becomes available.","createdAt":"2026-09-20T00:21:16.218Z","updatedAt":"2026-09-20T00:21:16.223Z","entryType":"event","sourceId":20006104,"sourceType":"event"},{"title":"Update","content":"We're continuing to investigate the issue affecting Data Cloud activations for customers in the US-east-1 region on our Prod1-CDP1 environment. We've confirmed the issue stems from a third-party cloud storage service, and we're waiting on their team to trace the cause using system logs. Our engineers are preparing alternative options to reduce impact while this investigation continues. 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We'll undertake a full investigation of the incident, establishing the technical trigger, the underlying cause, and preventive action to avoid a repeat in the future. ","createdAt":"2026-09-29T23:44:29.030Z","updatedAt":"2026-09-29T23:44:29.034Z"},{"id":20006158,"type":"impactRadiusIncrease","message":"Investigations have highlighted that the impact radius is broader than initially understood. We have updated the posting to reflect the additional instances experiencing impact, and customers in these instances will receive communications related to this incident going forward.  ","createdAt":"2026-09-29T23:00:12.195Z","updatedAt":"2026-09-29T23:00:12.199Z"},{"id":20006157,"type":"update","message":"We’ve successfully increased service capacity in one of the affected environments, and initial validation confirms the additional service instances are active. We’re applying the same targeted action to the remaining affected environments while addressing the issue that prevented services from scaling automatically.\n\nCustomers on affected environments may continue to experience delays or failures when ingesting data through the Ingestion API, Web and Mobile Connector, or MCP Connector. We’ll provide another update in 30 minutes or sooner if additional information becomes available.","createdAt":"2026-09-29T22:57:06.564Z","updatedAt":"2026-09-29T22:57:06.569Z"},{"id":20006156,"type":"update","message":"We’ve started the rollback in an initial affected environment and are seeing early signs of recovery, though service capacity has not yet returned to expected levels. 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In parallel, we’re investigating why the service is failing to start normally.\n\nWe’ll provide another update in 30 minutes or sooner if additional information becomes available.","createdAt":"2026-09-29T22:03:23.201Z","updatedAt":"2026-09-29T22:03:23.205Z"},{"id":20006154,"type":"update","message":"We’re investigating an issue affecting Data Cloud streaming ingestion in a subset of environments. Customers may experience delays or failures when ingesting data through the Ingestion API, Web and Mobile Connector, or MCP Connector. \n\nWe’ve identified service startup failures in some affected environments and are evaluating targeted restarts and rollback options to restore normal ingestion. \n\nWe’ll provide an update in 30 minutes or sooner if additional information becomes available.","createdAt":"2026-09-29T21:38:15.850Z","updatedAt":"2026-09-29T21:38:15.855Z"}],"timeline":[{"title":"Update","content":"The issue affecting Data 360 streaming ingestion in a subset of environments has been resolved, after the service's capacity was increased. \n\nWe apologize for how this incident affected you and your business. We'll undertake a full investigation of the incident, establishing the technical trigger, the underlying cause, and preventive action to avoid a repeat in the future. ","createdAt":"2026-09-29T23:44:29.030Z","updatedAt":"2026-09-29T23:44:29.034Z","entryType":"event","sourceId":20006159,"sourceType":"event"},{"title":"Resolved","content":"Incident Resolved","createdAt":"2026-09-29T23:44:29.023Z","updatedAt":null,"entryType":"impact_end","endTime":"2026-09-29T23:11:00.000Z","sourceId":20004790,"sourceType":"impact","impactStartTime":"2026-09-29T21:27:02.715Z"},{"title":"Update","content":"Investigations have highlighted that the impact radius is broader than initially understood. We have updated the posting to reflect the additional instances experiencing impact, and customers in these instances will receive communications related to this incident going forward.  ","createdAt":"2026-09-29T23:00:12.195Z","updatedAt":"2026-09-29T23:00:12.199Z","entryType":"event","sourceId":20006158,"sourceType":"event"},{"title":"Update","content":"We’ve successfully increased service capacity in one of the affected environments, and initial validation confirms the additional service instances are active. We’re applying the same targeted action to the remaining affected environments while addressing the issue that prevented services from scaling automatically.\n\nCustomers on affected environments may continue to experience delays or failures when ingesting data through the Ingestion API, Web and Mobile Connector, or MCP Connector. 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We also checked with our third-party infrastructure provider, who confirmed there were no issues on their end. \n\nWe rolled out a fix that resolved the issue and fully restored services.\n\nFor more detailed updates about this incident, please follow the updates here in the main Trust post: https://status.salesforce.com/incidents/20004433. \n\nWe apologize for how you and your business may have been affected by this incident. We will thoroughly investigate the incident, confirming the technical trigger, the underlying cause, and preventive action to avoid a repeat in the future.","createdAt":"2026-09-18T23:23:59.560Z","updatedAt":"2026-09-18T23:23:59.565Z","entryType":"event","sourceId":20006098,"sourceType":"event"},{"title":"Disruption Started","content":"serviceDisruption","createdAt":"2026-09-18T23:23:59.553Z","updatedAt":null,"entryType":"impact_start","startTime":"2026-09-16T08:02:00.000Z","sourceId":20004769,"sourceType":"impact","impactStartTime":"2026-09-18T23:23:59.553Z"}]},{"id":20004441,"externalId":"95580322","message":{"rootCause":null,"actionPlan":null,"pathToResolution":null},"additionalInformation":"","isCore":false,"affectsAll":false,"status":"Resolved","type":"Degradation","createdAt":"2026-09-21T15:47:20.421Z","updatedAt":"2026-09-21T18:13:20.410Z","instanceKeys":["USA1222","USA1224","USA1280","USA1294","USA1296","USA1330"],"serviceKeys":["coreService"],"IncidentImpacts":[{"id":20004772,"startTime":"2026-09-21T15:26:00.000Z","endTime":"2026-09-21T17:45:00.000Z","type":"performanceDegradation","severity":"minor","createdAt":"2026-09-21T15:47:20.513Z","updatedAt":"2026-09-21T17:56:33.767Z","startTimeCreatedAt":"2026-09-21T15:47:20.513Z","startTimeModifiedAt":null,"endTimeCreatedAt":"2026-09-21T17:56:33.767Z","endTimeModifiedAt":null}],"IncidentEvents":[{"id":20006113,"type":"update","message":"All previously impacted instances recovered and performance returned to normal levels. We identified increased database session activity as the trigger and remapped the impacted instances to a newly scaled cache cluster to restore service. We apologize for how this incident may have affected our customers and their businesses. We will thoroughly investigate the incident, confirming the technical trigger, the underlying cause, and preventive action to avoid a repeat in the future.","createdAt":"2026-09-21T17:56:33.775Z","updatedAt":"2026-09-21T17:56:33.779Z"},{"id":20006112,"type":"update","message":"We've started remapping to the scaled cache cluster, and the change is still deploying. We expect full propagation across all impacted instances to take up to 60 minutes, after which traffic should stabilize. Some customers may continue to experience slower response times while this rollout completes. We'll provide an update in 30 minutes or sooner if additional information becomes available.","createdAt":"2026-09-21T17:43:47.270Z","updatedAt":"2026-09-21T17:43:47.273Z"},{"id":20006111,"type":"update","message":"Some customers may still experience slower response times or delays when using core services on the impacted instances. We've identified the trigger of this issue as increased database session activity, which is driving elevated cache response times. We're remapping the impacted instances to a newly scaled cache cluster to help restore normal performance, and we're closely monitoring the situation. We'll provide an update in 30 minutes or sooner if additional information becomes available.","createdAt":"2026-09-21T17:15:25.441Z","updatedAt":"2026-09-21T17:15:25.446Z"},{"id":20006110,"type":"update","message":"We're aware of an issue impacting performance where some customers may experience slower response times or delays when using core services on these instances. We have taken steps to increase system capacity on the impacted instances as we continue to investigate the underlying trigger. We'll provide an update in 30 minutes or sooner if additional information becomes available.","createdAt":"2026-09-21T16:44:45.191Z","updatedAt":"2026-09-21T16:44:45.195Z"},{"id":20006108,"type":"impactRadiusIncrease","message":"Investigations have highlighted that the impact radius is broader than initially understood. We have updated the posting to reflect the additional instances experiencing impact, and customers in these instances will receive communications related to this incident going forward.  ","createdAt":"2026-09-21T16:32:22.299Z","updatedAt":"2026-09-21T16:32:22.301Z"},{"id":20006107,"type":"investigatingCauseOfIssue","message":"We’re investigating the cause of the issue. We will provide an update in 30 minutes or sooner if we have more information.","createdAt":"2026-09-21T15:47:20.519Z","updatedAt":"2026-09-21T15:47:20.532Z"}],"timeline":[{"title":"Update","content":"All previously impacted instances recovered and performance returned to normal levels. We identified increased database session activity as the trigger and remapped the impacted instances to a newly scaled cache cluster to restore service. We apologize for how this incident may have affected our customers and their businesses. We will thoroughly investigate the incident, confirming the technical trigger, the underlying cause, and preventive action to avoid a repeat in the future.","createdAt":"2026-09-21T17:56:33.775Z","updatedAt":"2026-09-21T17:56:33.779Z","entryType":"event","sourceId":20006113,"sourceType":"event"},{"title":"Resolved","content":"Incident Resolved","createdAt":"2026-09-21T17:56:33.767Z","updatedAt":null,"entryType":"impact_end","endTime":"2026-09-21T17:45:00.000Z","sourceId":20004772,"sourceType":"impact","impactStartTime":"2026-09-21T15:47:20.513Z"},{"title":"Update","content":"We've started remapping to the scaled cache cluster, and the change is still deploying. We expect full propagation across all impacted instances to take up to 60 minutes, after which traffic should stabilize. Some customers may continue to experience slower response times while this rollout completes. We'll provide an update in 30 minutes or sooner if additional information becomes available.","createdAt":"2026-09-21T17:43:47.270Z","updatedAt":"2026-09-21T17:43:47.273Z","entryType":"event","sourceId":20006112,"sourceType":"event"},{"title":"Update","content":"Some customers may still experience slower response times or delays when using core services on the impacted instances. We've identified the trigger of this issue as increased database session activity, which is driving elevated cache response times. We're remapping the impacted instances to a newly scaled cache cluster to help restore normal performance, and we're closely monitoring the situation. We'll provide an update in 30 minutes or sooner if additional information becomes available.","createdAt":"2026-09-21T17:15:25.441Z","updatedAt":"2026-09-21T17:15:25.446Z","entryType":"event","sourceId":20006111,"sourceType":"event"},{"title":"Update","content":"We're aware of an issue impacting performance where some customers may experience slower response times or delays when using core services on these instances. We have taken steps to increase system capacity on the impacted instances as we continue to investigate the underlying trigger. We'll provide an update in 30 minutes or sooner if additional information becomes available.","createdAt":"2026-09-21T16:44:45.191Z","updatedAt":"2026-09-21T16:44:45.195Z","entryType":"event","sourceId":20006110,"sourceType":"event"},{"title":"Update","content":"Investigations have highlighted that the impact radius is broader than initially understood. We have updated the posting to reflect the additional instances experiencing impact, and customers in these instances will receive communications related to this incident going forward.  ","createdAt":"2026-09-21T16:32:22.299Z","updatedAt":"2026-09-21T16:32:22.301Z","entryType":"event","sourceId":20006108,"sourceType":"event"},{"title":"Update","content":"We’re investigating the cause of the issue. We will provide an update in 30 minutes or sooner if we have more information.","createdAt":"2026-09-21T15:47:20.519Z","updatedAt":"2026-09-21T15:47:20.532Z","entryType":"event","sourceId":20006107,"sourceType":"event"},{"title":"Degradation Started","content":"performanceDegradation","createdAt":"2026-09-21T15:47:20.513Z","updatedAt":null,"entryType":"impact_start","startTime":"2026-09-21T15:26:00.000Z","sourceId":20004772,"sourceType":"impact","impactStartTime":"2026-09-21T15:47:20.513Z"}]},{"id":20004444,"externalId":"95626810","message":{"rootCause":null,"actionPlan":null,"pathToResolution":null},"additionalInformation":"","isCore":false,"affectsAll":false,"status":"Resolved","type":"Disruption","createdAt":"2026-09-22T21:27:36.081Z","updatedAt":"2026-09-22T21:34:16.844Z","instanceKeys":["PROD2"],"serviceKeys":["EventReceivingFeatures","PersonalizationFeatures","UserInterface"],"IncidentImpacts":[{"id":20004775,"startTime":"2026-09-22T21:05:00.000Z","endTime":"2026-09-22T21:10:00.000Z","type":"marketingCloudPersonalizationServiceDisruption","severity":"major","createdAt":"2026-09-22T21:27:36.187Z","updatedAt":"2026-09-22T21:27:36.193Z","startTimeCreatedAt":"2026-09-22T21:27:36.188Z","startTimeModifiedAt":null,"endTimeCreatedAt":"2026-09-22T21:27:36.188Z","endTimeModifiedAt":null}],"IncidentEvents":[{"id":20006114,"type":"update","message":"We’ve resolved a service disruption affecting Marketing Cloud Personalization. Between 21:05 UTC and 21:10 UTC, customers may have been unable to access the user interface or use Event Receiving and Personalization features. Services have been restored and are operating normally.\n\nWe apologize for how this incident affected you and your business. We will investigate the technical trigger and identify preventive actions to reduce the risk of recurrence.","createdAt":"2026-09-22T21:34:16.834Z","updatedAt":"2026-09-22T21:34:16.840Z"}],"timeline":[{"title":"Update","content":"We’ve resolved a service disruption affecting Marketing Cloud Personalization. Between 21:05 UTC and 21:10 UTC, customers may have been unable to access the user interface or use Event Receiving and Personalization features. Services have been restored and are operating normally.\n\nWe apologize for how this incident affected you and your business. We will investigate the technical trigger and identify preventive actions to reduce the risk of recurrence.","createdAt":"2026-09-22T21:34:16.834Z","updatedAt":"2026-09-22T21:34:16.840Z","entryType":"event","sourceId":20006114,"sourceType":"event"},{"title":"Resolved","content":"Incident Resolved","createdAt":"2026-09-22T21:27:36.188Z","updatedAt":null,"entryType":"impact_end","endTime":"2026-09-22T21:10:00.000Z","sourceId":20004775,"sourceType":"impact","impactStartTime":"2026-09-22T21:27:36.188Z"},{"title":"Disruption Started","content":"marketingCloudPersonalizationServiceDisruption","createdAt":"2026-09-22T21:27:36.188Z","updatedAt":null,"entryType":"impact_start","startTime":"2026-09-22T21:05:00.000Z","sourceId":20004775,"sourceType":"impact","impactStartTime":"2026-09-22T21:27:36.188Z"}]},{"id":20004447,"externalId":"95711828","message":{"rootCause":null,"actionPlan":null,"pathToResolution":null},"additionalInformation":"","isCore":false,"affectsAll":false,"status":"Resolved","type":"Degradation","createdAt":"2026-09-24T19:48:24.255Z","updatedAt":"2026-09-24T19:48:24.389Z","instanceKeys":["POD297"],"serviceKeys":["B2CCore"],"IncidentImpacts":[{"id":20004778,"startTime":"2026-09-24T18:55:00.000Z","endTime":"2026-09-24T19:37:00.000Z","type":"cStorefrontSAndOrBusinessManagerImpacted","severity":"minor","createdAt":"2026-09-24T19:48:24.372Z","updatedAt":"2026-09-24T19:48:24.378Z","startTimeCreatedAt":"2026-09-24T19:48:24.373Z","startTimeModifiedAt":null,"endTimeCreatedAt":"2026-09-24T19:48:24.373Z","endTimeModifiedAt":null}],"IncidentEvents":[{"id":20006119,"type":"update","message":"","createdAt":"2026-09-24T19:48:24.380Z","updatedAt":"2026-09-24T19:48:24.387Z"}],"timeline":[{"title":"Update","content":"","createdAt":"2026-09-24T19:48:24.380Z","updatedAt":"2026-09-24T19:48:24.387Z","entryType":"event","sourceId":20006119,"sourceType":"event"},{"title":"Resolved","content":"Incident Resolved","createdAt":"2026-09-24T19:48:24.373Z","updatedAt":null,"entryType":"impact_end","endTime":"2026-09-24T19:37:00.000Z","sourceId":20004778,"sourceType":"impact","impactStartTime":"2026-09-24T19:48:24.373Z"},{"title":"Degradation Started","content":"cStorefrontSAndOrBusinessManagerImpacted","createdAt":"2026-09-24T19:48:24.373Z","updatedAt":null,"entryType":"impact_start","startTime":"2026-09-24T18:55:00.000Z","sourceId":20004778,"sourceType":"impact","impactStartTime":"2026-09-24T19:48:24.373Z"}]},{"id":20004450,"externalId":"95750993","message":{"rootCause":null,"actionPlan":null,"pathToResolution":null},"additionalInformation":"","isCore":false,"affectsAll":false,"status":"Resolved","type":"Degradation","createdAt":"2026-09-25T11:29:40.225Z","updatedAt":"2026-09-25T23:26:31.115Z","instanceKeys":["POD217","POD240","POD244","POD248","POD253","POD256","POD258","POD267","POD270","POD284","POD297","POD304","POD306","POD308","POD311","POD313","POD314","POD316","POD318","POD321","POD323","POD330","POD332","POD335","POD341","POD354","POD356","POD370","POD372","POD374","POD400","POD403","POD404","POD407","POD416"],"serviceKeys":["B2CCore"],"IncidentImpacts":[{"id":20004781,"startTime":"2026-09-25T00:00:00.000Z","endTime":"2026-09-25T22:57:00.000Z","type":"featurePerfDegradation","severity":"minor","createdAt":"2026-09-25T11:29:40.318Z","updatedAt":"2026-09-25T23:26:31.091Z","startTimeCreatedAt":"2026-09-25T11:29:40.318Z","startTimeModifiedAt":null,"endTimeCreatedAt":"2026-09-25T23:26:31.091Z","endTimeModifiedAt":null}],"IncidentEvents":[{"id":20006143,"type":"update","message":"We're continuing to monitor the remaining backlog as it processes, and expect it to fully populate over the next several hours. \n\nWe'll provide another update as additional information becomes available.\n","createdAt":"2026-09-25T19:55:25.435Z","updatedAt":"2026-09-25T19:55:25.438Z"},{"id":20006140,"type":"update","message":"We've identified additional impacted instances and updated this messaging to reflect them. These customers will now receive communications about this incident going forward. These customers are also seeing zero values when accessing their site view traffic dashboard. We've completed the remediation step. The processing of the data backlog is now underway and will take several hours to complete.\n\nWe'll provide an update in 5 hours, or sooner if additional information becomes available.","createdAt":"2026-09-25T13:49:33.847Z","updatedAt":"2026-09-25T13:49:33.852Z"},{"id":20006139,"type":"update","message":"We’ve completed the necessary configuration change to unblock the site visit traffic data processing issue. The traffic data is expected to take several hours to completely process and appear in customer dashboards.\n\nWe'll provide an update in 5 hours, or sooner if additional information becomes available.\n","createdAt":"2026-09-25T13:44:08.931Z","updatedAt":"2026-09-25T13:44:08.936Z"},{"id":20006138,"type":"update","message":"We're continuing to perform the necessary configuration change to unblock the processing of the site visit traffic data. Once this is complete, we’ll validate that the processing of the backlog is has begun. \n\nWe'll provide an update in 30 minutes or sooner if additional information becomes available.\n","createdAt":"2026-09-25T13:18:00.862Z","updatedAt":"2026-09-25T13:18:00.867Z"},{"id":20006137,"type":"update","message":"We’ve confirmed the trigger of the issue, the pipeline that processes the traffic data became blocked. We’re working to perform a configuration change to unblock the traffic data. \n\nWe'll provide an update in 30 minutes or sooner if additional information becomes available.\n","createdAt":"2026-09-25T12:50:08.780Z","updatedAt":"2026-09-25T12:50:08.785Z"},{"id":20006136,"type":"update","message":"We're working to understand why the data isn't being processed correctly. We're in the process of analyzing error logs to determine the trigger of the issue and possible remediation steps needed.\n\nWe'll provide an update in 30 minutes or sooner if additional information becomes available.\n","createdAt":"2026-09-25T12:28:55.108Z","updatedAt":"2026-09-25T12:28:55.112Z"},{"id":20006135,"type":"update","message":"We're continuing to investigate the issue and are working to fully understand the scope of the impact. We have confirmed that the traffic data is being recorded correctly it's just not displaying in dashboards. \n\nWe'll provide an update in 30 minutes or sooner if additional information becomes available. ","createdAt":"2026-09-25T12:00:20.090Z","updatedAt":"2026-09-25T12:00:20.095Z"},{"id":20006134,"type":"update","message":"We're investigating an issue affecting Commerce Cloud users' ability to view site visit traffic data. Some customers are seeing zero values when accessing their traffic dashboard. Site visits are occurring, but the dashboard isn't displaying them. We've engaged our engineering teams to restore full visibility into traffic data. \n\nWe've also determined that the impact radius is broader than initially understood. We have updated the posting to reflect the additional instances experiencing impact, and customers in these instances will receive communications related to this incident going forward.  ","createdAt":"2026-09-25T11:35:22.366Z","updatedAt":"2026-09-25T11:35:22.371Z"}],"timeline":[{"title":"Resolved","content":"Incident Resolved","createdAt":"2026-09-25T23:26:31.091Z","updatedAt":null,"entryType":"impact_end","endTime":"2026-09-25T22:57:00.000Z","sourceId":20004781,"sourceType":"impact","impactStartTime":"2026-09-25T11:29:40.318Z"},{"title":"Update","content":"We're continuing to monitor the remaining backlog as it processes, and expect it to fully populate over the next several hours. \n\nWe'll provide another update as additional information becomes available.\n","createdAt":"2026-09-25T19:55:25.435Z","updatedAt":"2026-09-25T19:55:25.438Z","entryType":"event","sourceId":20006143,"sourceType":"event"},{"title":"Update","content":"We've identified additional impacted instances and updated this messaging to reflect them. These customers will now receive communications about this incident going forward. These customers are also seeing zero values when accessing their site view traffic dashboard. We've completed the remediation step. The processing of the data backlog is now underway and will take several hours to complete.\n\nWe'll provide an update in 5 hours, or sooner if additional information becomes available.","createdAt":"2026-09-25T13:49:33.847Z","updatedAt":"2026-09-25T13:49:33.852Z","entryType":"event","sourceId":20006140,"sourceType":"event"},{"title":"Update","content":"We’ve completed the necessary configuration change to unblock the site visit traffic data processing issue. The traffic data is expected to take several hours to completely process and appear in customer dashboards.\n\nWe'll provide an update in 5 hours, or sooner if additional information becomes available.\n","createdAt":"2026-09-25T13:44:08.931Z","updatedAt":"2026-09-25T13:44:08.936Z","entryType":"event","sourceId":20006139,"sourceType":"event"},{"title":"Update","content":"We're continuing to perform the necessary configuration change to unblock the processing of the site visit traffic data. Once this is complete, we’ll validate that the processing of the backlog is has begun. \n\nWe'll provide an update in 30 minutes or sooner if additional information becomes available.\n","createdAt":"2026-09-25T13:18:00.862Z","updatedAt":"2026-09-25T13:18:00.867Z","entryType":"event","sourceId":20006138,"sourceType":"event"},{"title":"Update","content":"We’ve confirmed the trigger of the issue, the pipeline that processes the traffic data became blocked. We’re working to perform a configuration change to unblock the traffic data. \n\nWe'll provide an update in 30 minutes or sooner if additional information becomes available.\n","createdAt":"2026-09-25T12:50:08.780Z","updatedAt":"2026-09-25T12:50:08.785Z","entryType":"event","sourceId":20006137,"sourceType":"event"},{"title":"Update","content":"We're working to understand why the data isn't being processed correctly. We're in the process of analyzing error logs to determine the trigger of the issue and possible remediation steps needed.\n\nWe'll provide an update in 30 minutes or sooner if additional information becomes available.\n","createdAt":"2026-09-25T12:28:55.108Z","updatedAt":"2026-09-25T12:28:55.112Z","entryType":"event","sourceId":20006136,"sourceType":"event"},{"title":"Update","content":"We're continuing to investigate the issue and are working to fully understand the scope of the impact. We have confirmed that the traffic data is being recorded correctly it's just not displaying in dashboards. \n\nWe'll provide an update in 30 minutes or sooner if additional information becomes available. ","createdAt":"2026-09-25T12:00:20.090Z","updatedAt":"2026-09-25T12:00:20.095Z","entryType":"event","sourceId":20006135,"sourceType":"event"},{"title":"Update","content":"We're investigating an issue affecting Commerce Cloud users' ability to view site visit traffic data. Some customers are seeing zero values when accessing their traffic dashboard. Site visits are occurring, but the dashboard isn't displaying them. We've engaged our engineering teams to restore full visibility into traffic data. \n\nWe've also determined that the impact radius is broader than initially understood. We have updated the posting to reflect the additional instances experiencing impact, and customers in these instances will receive communications related to this incident going forward.  ","createdAt":"2026-09-25T11:35:22.366Z","updatedAt":"2026-09-25T11:35:22.371Z","entryType":"event","sourceId":20006134,"sourceType":"event"},{"title":"Degradation Started","content":"featurePerfDegradation","createdAt":"2026-09-25T11:29:40.318Z","updatedAt":null,"entryType":"impact_start","startTime":"2026-09-25T00:00:00.000Z","sourceId":20004781,"sourceType":"impact","impactStartTime":"2026-09-25T11:29:40.318Z"}]},{"id":20004453,"externalId":"95812386","message":{"rootCause":null,"actionPlan":null,"pathToResolution":null},"additionalInformation":"","isCore":false,"affectsAll":false,"status":"Resolved","type":"Disruption","createdAt":"2026-09-26T21:54:19.340Z","updatedAt":"2026-09-26T21:54:19.442Z","instanceKeys":["DB50163"],"serviceKeys":["MarketingCloudCoreService"],"IncidentImpacts":[{"id":20004784,"startTime":"2026-09-26T20:45:00.000Z","endTime":"2026-09-26T20:56:00.000Z","type":"marketingCloudDisruption","severity":"major","createdAt":"2026-09-26T21:54:19.436Z","updatedAt":"2026-09-26T21:54:19.440Z","startTimeCreatedAt":"2026-09-26T21:54:19.436Z","startTimeModifiedAt":null,"endTimeCreatedAt":"2026-09-26T21:54:19.436Z","endTimeModifiedAt":null}],"IncidentEvents":[],"timeline":[{"title":"Resolved","content":"Incident Resolved","createdAt":"2026-09-26T21:54:19.436Z","updatedAt":null,"entryType":"impact_end","endTime":"2026-09-26T20:56:00.000Z","sourceId":20004784,"sourceType":"impact","impactStartTime":"2026-09-26T21:54:19.436Z"},{"title":"Disruption Started","content":"marketingCloudDisruption","createdAt":"2026-09-26T21:54:19.436Z","updatedAt":null,"entryType":"impact_start","startTime":"2026-09-26T20:45:00.000Z","sourceId":20004784,"sourceType":"impact","impactStartTime":"2026-09-26T21:54:19.436Z"}]},{"id":20004430,"externalId":"icc-f17ca2b2-0f46-4ab7-b1b2-bc78f892e109","message":{"rootCause":null,"actionPlan":null,"pathToResolution":null},"additionalInformation":"Advanced Analytics data is stale as of 09/14/26 1:40 PM UTC","isCore":false,"affectsAll":false,"status":"Active","type":"Degradation","createdAt":"2026-09-14T17:11:08.855Z","updatedAt":"2026-10-09T15:14:10.523Z","instanceKeys":["SPIFF-US1"],"serviceKeys":["Spiff"],"IncidentImpacts":[{"id":20004761,"startTime":"2026-09-14T13:40:00.000Z","endTime":null,"type":"salesforceSpiffFeatureDegradation","severity":"minor","createdAt":"2026-09-14T17:11:08.945Z","updatedAt":"2026-09-14T17:11:52.430Z","startTimeCreatedAt":"2026-09-14T17:11:08.945Z","startTimeModifiedAt":"2026-09-14T17:11:52.431Z","endTimeCreatedAt":null,"endTimeModifiedAt":null}],"IncidentEvents":[{"id":20006212,"type":"update","message":"We identified the potential cause of the issue and are working on implementing a fix to resolve the impact to customers. We will provide an update every 2 days or sooner if we have more information","createdAt":"2026-10-09T15:14:10.514Z","updatedAt":"2026-10-09T15:14:10.519Z"},{"id":20006196,"type":"update","message":"We identified the potential cause of the issue and are working on implementing a fix to resolve the impact to customers. We will provide an update every 2 days or sooner if we have more information","createdAt":"2026-10-07T19:51:13.273Z","updatedAt":"2026-10-07T19:51:13.278Z"},{"id":20006179,"type":"update","message":"We identified the potential cause of the issue and are working on implementing a fix to resolve the impact to customers. We will provide an update every 2 days or sooner if we have more information","createdAt":"2026-10-05T21:18:34.253Z","updatedAt":"2026-10-05T21:18:34.259Z"},{"id":20006160,"type":"update","message":"We identified the potential cause of the issue and are working on implementing a fix to resolve the impact to customers. We will provide an update every 2 days or sooner if we have more information","createdAt":"2026-10-01T18:48:31.711Z","updatedAt":"2026-10-01T18:48:31.715Z"},{"id":20006148,"type":"update","message":"We identified the potential cause of the issue and are working on implementing a fix to resolve the impact to customers. We will provide an update every 2 days or sooner if we have more information.","createdAt":"2026-09-28T16:12:20.042Z","updatedAt":"2026-09-28T16:12:20.047Z"},{"id":20006141,"type":"update","message":"We identified the potential cause of the issue and are working on implementing a fix to resolve the impact to customers. We will provide an update every 2 days or sooner if we have more information.","createdAt":"2026-09-25T15:45:14.676Z","updatedAt":"2026-09-25T15:45:14.681Z"},{"id":20006115,"type":"update","message":"We identified the potential cause of the issue and are working on implementing a fix to resolve the impact to customers. We will provide an update every 2 days or sooner if we have more information","createdAt":"2026-09-23T20:13:17.673Z","updatedAt":"2026-09-23T20:13:17.679Z"},{"id":20006109,"type":"update","message":"We identified the potential cause of the issue and are working on implementing a fix to resolve the impact to customers. We will provide an update every 2 days or sooner if we have more information.","createdAt":"2026-09-21T16:32:29.529Z","updatedAt":"2026-09-21T16:34:25.499Z"},{"id":20006090,"type":"update","message":"The Salesforce Technology team has identified a potential trigger for the issue and is working on implementing a fix to resolve it. We don’t have an estimated time for the completion of all workstreams at this point; however, we will provide an update every two business days or sooner if we have more information.","createdAt":"2026-09-18T13:42:24.886Z","updatedAt":"2026-09-18T18:10:49.508Z"},{"id":20006079,"type":"investigatingPotentialCause","message":"We are investigating a potential cause of the issue.","createdAt":"2026-09-16T16:32:09.249Z","updatedAt":"2026-09-16T16:32:09.252Z"}],"timeline":[{"title":"Update","content":"We identified the potential cause of the issue and are working on implementing a fix to resolve the impact to customers. We will provide an update every 2 days or sooner if we have more information","createdAt":"2026-10-09T15:14:10.514Z","updatedAt":"2026-10-09T15:14:10.519Z","entryType":"event","sourceId":20006212,"sourceType":"event"},{"title":"Update","content":"We identified the potential cause of the issue and are working on implementing a fix to resolve the impact to customers. 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