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20:01 UTC on July 24, 2026, a feature degradation began impacting Lightning report exports. Customers with the Report Export Transaction Security Policy enabled encountered a repeated authentication loop when exporting reports over 10,000 records, preventing exports from completing. Some customers also experienced intermittent download failures requiring a retry. \n\nWe deployed an initial fix that resolved the internal server errors customers were seeing. As we continued to investigate, we found the remaining authentication loop was caused by an authentication window that was too short for larger report exports to complete before it expired. We extended this window and validated the change before rolling it out.\n\nAt 03:30 UTC on August 1, 2026, we completed deployment of this fix to all affected instances. Report exports are now working as expected for all affected customers.\n\nWe apologize for how this incident affected you and your business. We will undertake a full investigation of the incident, establishing the technical trigger, the underlying cause, and preventive action to avoid a repeat in the future.","createdAt":"2026-08-01T05:14:30.087Z","updatedAt":"2026-08-01T05:14:30.092Z"},{"id":20005753,"type":"update","message":"Validation and testing of the authentication wait period was successful in our test environments. We will begin rolling this fix out during regional off-peak hours through a staggered approach across all impacted instances and will follow the progress closely. This is expected to take several hours to fully complete, and we will provide updates to this post as the release develops.\n\nWe will continue to provide updates as more information becomes available.","createdAt":"2026-07-31T18:36:56.882Z","updatedAt":"2026-07-31T18:47:22.810Z"},{"id":20005750,"type":"update","message":"We continue to make progress on the report export issue. The temporary fix, which extends the authentication wait period to improve report export reliability, has been validated and will be deployed to a test environment before production rollout. \n\nThe rollout will take some time to complete. In parallel, we continue to make progress on the permanent fix for the underlying authentication flow.\n\nWe will continue to provide updates as more information becomes available.","createdAt":"2026-07-31T09:37:24.027Z","updatedAt":"2026-07-31T09:37:24.032Z"},{"id":20005749,"type":"update","message":"We have the initial fix deployed to a limited number of instances which did not fully resolve the issue. We identified two issues affecting report exports. Longer-running exports can fail due to repeated authentication prompts, and some exports may also intermittently need a retry to complete successfully.\n\nWe're actively working on two mitigation efforts in parallel: A temporary configuration change to reduce immediate customer impact by letting longer exports complete, and a permanent fix for the underlying authentication flow, which we're developing and validating now.\n\nWe'll continue to provide updates as more information becomes available.","createdAt":"2026-07-31T04:32:42.944Z","updatedAt":"2026-07-31T04:32:42.948Z"},{"id":20005748,"type":"update","message":"While we previously indicated this issue would be resolved after deploying a fix, upon further investigation, we have identified additional underlying issues intermittently affecting report exports. We are actively investigating this further to resolve the issue as quickly as possible. \n\nWe apologize for any confusion this may have caused and will continue to provide updates as more information becomes available.","createdAt":"2026-07-30T20:06:15.269Z","updatedAt":"2026-07-30T20:06:15.276Z"},{"id":20005736,"type":"impactRadiusIncrease","message":"Investigations have highlighted that the impact radius is broader than initially understood. We have updated the posting to reflect the additional instances experiencing impact, and customers in these instances will receive communications related to this incident going forward.  ","createdAt":"2026-07-30T18:41:37.923Z","updatedAt":"2026-07-30T18:41:37.928Z"},{"id":20005723,"type":"update","message":"The staggered deployment continues to progress without issue. The fix resolves the authentication loops affecting report exports for customers with Transaction Security Policies enabled.\nAs we deploy the fix to each instance, we will post an instance-level update confirming the resolution time. Once we confirm that your instance is resolved, please re-enable the Report Export Transaction Security Policy if you previously disabled it as part of the temporary workaround.\n\nWe'll continue to provide updates as more information becomes available.","createdAt":"2026-07-29T18:28:17.703Z","updatedAt":"2026-07-30T06:08:01.209Z"},{"id":20005721,"type":"update","message":"Customers with the Transaction Security Policy enabled are experiencing a repeated authentication loop when exporting reports over 10,000 records, preventing exports from completing. This impacts production and sandbox environments, including Hyperforce and GovCloud, and is linked to a recent release. \n\nThe fix is ready to be deployed to two test instances and is expected to take two hours to complete validations. Following successful validations, the fix will be deployed across all impacted instances. \n\nAs a temporary workaround, customers can disable the Report Export Transaction Security Policy. If applied, please re-enable the policy once the fix is deployed.\n\nWe’ll provide another update as additional information becomes available.","createdAt":"2026-07-29T14:18:08.188Z","updatedAt":"2026-07-29T14:18:08.193Z"},{"id":20005720,"type":"update","message":"A Known Issue article, which includes an available workaround, can be found here: https://help.salesforce.com/s/issue?id=a02g7000006Yoa1AAC. Customers can apply the workaround to continue operations while the fix is being deployed.\n\nNote: If you've applied any workaround steps, please ensure they are reverted once the fix has been deployed.\n\nWe'll provide the next update upon a significant change or when more information becomes available.\n","createdAt":"2026-07-29T10:41:38.520Z","updatedAt":"2026-07-29T10:41:38.525Z"},{"id":20005719,"type":"update","message":"We're currently testing the fix in a test environment to confirm the fix works as expected. Once testing is complete, the fix will be deployed to the impacted instances and is estimated to take several hours.\n\nWe'll provide the next update upon a significant change or when more information becomes available.\n","createdAt":"2026-07-29T10:26:37.322Z","updatedAt":"2026-07-29T10:26:37.325Z"},{"id":20005718,"type":"update","message":"We’ve identified a recent change as the trigger and are working to develop a fix-forward. An approval is in place for this fix forward. Once approved, the fix will be then tested for its effectiveness and deployed to the impacted instances to restore services.\n\nWe'll provide an update in 30 minutes or sooner if additional information becomes available.\n","createdAt":"2026-07-29T09:50:49.668Z","updatedAt":"2026-07-29T10:04:23.164Z"},{"id":20005717,"type":"update","message":"We’re aware that multiple customers with the Transaction Security Policy enabled are experiencing issues with report exports. Each export attempt triggers a repeated authentication loop, preventing the export from completing. The issue is impacting both production and sandbox environments.\n\nWe've identified the trigger as a recent change and are working on a fix. We'll provide an update in 30 minutes or sooner if additional information becomes available.\n","createdAt":"2026-07-29T08:51:38.561Z","updatedAt":"2026-07-29T10:07:57.525Z"}],"timeline":[{"title":"Update","content":"At 20:01 UTC on July 24, 2026, a feature degradation began impacting Lightning report exports. Customers with the Report Export Transaction Security Policy enabled encountered a repeated authentication loop when exporting reports over 10,000 records, preventing exports from completing. Some customers also experienced intermittent download failures requiring a retry. \n\nWe deployed an initial fix that resolved the internal server errors customers were seeing. As we continued to investigate, we found the remaining authentication loop was caused by an authentication window that was too short for larger report exports to complete before it expired. We extended this window and validated the change before rolling it out.\n\nAt 03:30 UTC on August 1, 2026, we completed deployment of this fix to all affected instances. Report exports are now working as expected for all affected customers.\n\nWe apologize for how this incident affected you and your business. We will undertake a full investigation of the incident, establishing the technical trigger, the underlying cause, and preventive action to avoid a repeat in the future.","createdAt":"2026-08-01T05:14:30.087Z","updatedAt":"2026-08-01T05:14:30.092Z","entryType":"event","sourceId":20005754,"sourceType":"event"},{"title":"Resolved","content":"Incident Resolved","createdAt":"2026-08-01T05:14:30.078Z","updatedAt":null,"entryType":"impact_end","endTime":"2026-08-01T03:30:00.000Z","sourceId":20004636,"sourceType":"impact","impactStartTime":"2026-07-29T08:51:38.555Z"},{"title":"Update","content":"Validation and testing of the authentication wait period was successful in our test environments. We will begin rolling this fix out during regional off-peak hours through a staggered approach across all impacted instances and will follow the progress closely. This is expected to take several hours to fully complete, and we will provide updates to this post as the release develops.\n\nWe will continue to provide updates as more information becomes available.","createdAt":"2026-07-31T18:36:56.882Z","updatedAt":"2026-07-31T18:47:22.810Z","entryType":"event","sourceId":20005753,"sourceType":"event"},{"title":"Update","content":"We continue to make progress on the report export issue. The temporary fix, which extends the authentication wait period to improve report export reliability, has been validated and will be deployed to a test environment before production rollout. \n\nThe rollout will take some time to complete. In parallel, we continue to make progress on the permanent fix for the underlying authentication flow.\n\nWe will continue to provide updates as more information becomes available.","createdAt":"2026-07-31T09:37:24.027Z","updatedAt":"2026-07-31T09:37:24.032Z","entryType":"event","sourceId":20005750,"sourceType":"event"},{"title":"Update","content":"We have the initial fix deployed to a limited number of instances which did not fully resolve the issue. We identified two issues affecting report exports. Longer-running exports can fail due to repeated authentication prompts, and some exports may also intermittently need a retry to complete successfully.\n\nWe're actively working on two mitigation efforts in parallel: A temporary configuration change to reduce immediate customer impact by letting longer exports complete, and a permanent fix for the underlying authentication flow, which we're developing and validating now.\n\nWe'll continue to provide updates as more information becomes available.","createdAt":"2026-07-31T04:32:42.944Z","updatedAt":"2026-07-31T04:32:42.948Z","entryType":"event","sourceId":20005749,"sourceType":"event"},{"title":"Update","content":"While we previously indicated this issue would be resolved after deploying a fix, upon further investigation, we have identified additional underlying issues intermittently affecting report exports. We are actively investigating this further to resolve the issue as quickly as possible. \n\nWe apologize for any confusion this may have caused and will continue to provide updates as more information becomes available.","createdAt":"2026-07-30T20:06:15.269Z","updatedAt":"2026-07-30T20:06:15.276Z","entryType":"event","sourceId":20005748,"sourceType":"event"},{"title":"Update","content":"Investigations have highlighted that the impact radius is broader than initially understood. We have updated the posting to reflect the additional instances experiencing impact, and customers in these instances will receive communications related to this incident going forward.  ","createdAt":"2026-07-30T18:41:37.923Z","updatedAt":"2026-07-30T18:41:37.928Z","entryType":"event","sourceId":20005736,"sourceType":"event"},{"title":"Update","content":"The staggered deployment continues to progress without issue. The fix resolves the authentication loops affecting report exports for customers with Transaction Security Policies enabled.\nAs we deploy the fix to each instance, we will post an instance-level update confirming the resolution time. Once we confirm that your instance is resolved, please re-enable the Report Export Transaction Security Policy if you previously disabled it as part of the temporary workaround.\n\nWe'll continue to provide updates as more information becomes available.","createdAt":"2026-07-29T18:28:17.703Z","updatedAt":"2026-07-30T06:08:01.209Z","entryType":"event","sourceId":20005723,"sourceType":"event"},{"title":"Update","content":"Customers with the Transaction Security Policy enabled are experiencing a repeated authentication loop when exporting reports over 10,000 records, preventing exports from completing. This impacts production and sandbox environments, including Hyperforce and GovCloud, and is linked to a recent release. \n\nThe fix is ready to be deployed to two test instances and is expected to take two hours to complete validations. Following successful validations, the fix will be deployed across all impacted instances. \n\nAs a temporary workaround, customers can disable the Report Export Transaction Security Policy. If applied, please re-enable the policy once the fix is deployed.\n\nWe’ll provide another update as additional information becomes available.","createdAt":"2026-07-29T14:18:08.188Z","updatedAt":"2026-07-29T14:18:08.193Z","entryType":"event","sourceId":20005721,"sourceType":"event"},{"title":"Update","content":"A Known Issue article, which includes an available workaround, can be found here: https://help.salesforce.com/s/issue?id=a02g7000006Yoa1AAC. Customers can apply the workaround to continue operations while the fix is being deployed.\n\nNote: If you've applied any workaround steps, please ensure they are reverted once the fix has been deployed.\n\nWe'll provide the next update upon a significant change or when more information becomes available.\n","createdAt":"2026-07-29T10:41:38.520Z","updatedAt":"2026-07-29T10:41:38.525Z","entryType":"event","sourceId":20005720,"sourceType":"event"},{"title":"Update","content":"We're currently testing the fix in a test environment to confirm the fix works as expected. Once testing is complete, the fix will be deployed to the impacted instances and is estimated to take several hours.\n\nWe'll provide the next update upon a significant change or when more information becomes available.\n","createdAt":"2026-07-29T10:26:37.322Z","updatedAt":"2026-07-29T10:26:37.325Z","entryType":"event","sourceId":20005719,"sourceType":"event"},{"title":"Update","content":"We’ve identified a recent change as the trigger and are working to develop a fix-forward. An approval is in place for this fix forward. Once approved, the fix will be then tested for its effectiveness and deployed to the impacted instances to restore services.\n\nWe'll provide an update in 30 minutes or sooner if additional information becomes available.\n","createdAt":"2026-07-29T09:50:49.668Z","updatedAt":"2026-07-29T10:04:23.164Z","entryType":"event","sourceId":20005718,"sourceType":"event"},{"title":"Update","content":"We’re aware that multiple customers with the Transaction Security Policy enabled are experiencing issues with report exports. Each export attempt triggers a repeated authentication loop, preventing the export from completing. The issue is impacting both production and sandbox environments.\n\nWe've identified the trigger as a recent change and are working on a fix. 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resolved an issue affecting Einstein Bots where event log data was unavailable in Report Explorer for a subset of customers. 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We apologize for any inconvenience caused by the false positive notification, and we will undertake a full investigation as we look to improve our impact alerting and assessment configurations.","createdAt":"2026-08-19T23:07:46.172Z","updatedAt":"2026-08-19T23:07:46.177Z","entryType":"event","sourceId":20005864,"sourceType":"event"},{"title":"Resolved","content":"Incident Resolved","createdAt":"2026-08-04T18:26:09.599Z","updatedAt":null,"entryType":"impact_end","endTime":"2026-08-04T16:15:00.000Z","sourceId":20004654,"sourceType":"impact","impactStartTime":"2026-08-04T18:26:09.599Z"},{"title":"Degradation Started","content":"intermittentLoginErrors","createdAt":"2026-08-04T18:26:09.599Z","updatedAt":null,"entryType":"impact_start","startTime":"2026-08-04T14:33:00.000Z","sourceId":20004654,"sourceType":"impact","impactStartTime":"2026-08-04T18:26:09.599Z"}]},{"id":20004328,"externalId":"93747937","message":{"rootCause":null,"actionPlan":null,"pathToResolution":null},"additionalInformation":"","isCore":false,"affectsAll":false,"status":"Resolved","type":"Degradation","createdAt":"2026-08-06T14:30:58.011Z","updatedAt":"2026-08-06T18:24:59.396Z","instanceKeys":["USA9002"],"serviceKeys":["coreService"],"IncidentImpacts":[{"id":20004655,"startTime":"2026-08-06T00:15:00.000Z","endTime":"2026-08-06T17:40:00.000Z","type":"featurePerfDegradation","severity":"minor","createdAt":"2026-08-06T14:30:58.103Z","updatedAt":"2026-08-06T18:24:59.382Z","startTimeCreatedAt":"2026-08-06T14:30:58.103Z","startTimeModifiedAt":null,"endTimeCreatedAt":"2026-08-06T18:24:59.383Z","endTimeModifiedAt":null}],"IncidentEvents":[{"id":20005766,"type":"update","message":"The impacted services have returned to normal functionality following a restart of the affected host. Engineering teams have confirmed that we are now out of impact.\n\nWe apologize for how this incident affected you and your business. We will undertake a full investigation of the incident, establishing the technical trigger, the underlying cause, and preventive action to avoid a repeat in the future.","createdAt":"2026-08-06T18:24:59.389Z","updatedAt":"2026-08-06T18:24:59.393Z"},{"id":20005765,"type":"update","message":"Our teams have identified the trigger as a recent platform update that introduced a new requirement for AI model configuration along with an empty model configuration on the affected instance. Teams are evaluating options to help mitigate the impact. \n\nWe will provide an update in 60 minutes or sooner if additional information becomes available.","createdAt":"2026-08-06T17:56:32.825Z","updatedAt":"2026-08-06T17:56:32.829Z"},{"id":20005764,"type":"update","message":"We are currently investigating a feature degradation impacting a subset of GovCloud customers. Some customers may be unable to send or receive case emails, run automated flows, or use related features including Future Apex and Bulk API.\n\nTeams are actively working to identify the trigger and evaluate mitigation options.\n\nWe will provide an update in 60 minutes or sooner if additional information becomes available.\n","createdAt":"2026-08-06T16:44:56.646Z","updatedAt":"2026-08-06T16:44:56.650Z"}],"timeline":[{"title":"Update","content":"The impacted services have returned to normal functionality following a restart of the affected host. Engineering teams have confirmed that we are now out of impact.\n\nWe apologize for how this incident affected you and your business. We will undertake a full investigation of the incident, establishing the technical trigger, the underlying cause, and preventive action to avoid a repeat in the future.","createdAt":"2026-08-06T18:24:59.389Z","updatedAt":"2026-08-06T18:24:59.393Z","entryType":"event","sourceId":20005766,"sourceType":"event"},{"title":"Resolved","content":"Incident Resolved","createdAt":"2026-08-06T18:24:59.383Z","updatedAt":null,"entryType":"impact_end","endTime":"2026-08-06T17:40:00.000Z","sourceId":20004655,"sourceType":"impact","impactStartTime":"2026-08-06T14:30:58.103Z"},{"title":"Update","content":"Our teams have identified the trigger as a recent platform update that introduced a new requirement for AI model configuration along with an empty model configuration on the affected instance. Teams are evaluating options to help mitigate the impact. \n\nWe will provide an update in 60 minutes or sooner if additional information becomes available.","createdAt":"2026-08-06T17:56:32.825Z","updatedAt":"2026-08-06T17:56:32.829Z","entryType":"event","sourceId":20005765,"sourceType":"event"},{"title":"Update","content":"We are currently investigating a feature degradation impacting a subset of GovCloud customers. 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We apologize for how you and your business may have been affected by this incident. We will thoroughly investigate the incident, confirming the technical trigger, the underlying cause, and preventive action to avoid a repeat in the future.","createdAt":"2026-08-06T16:19:23.511Z","updatedAt":"2026-08-06T16:19:23.516Z","entryType":"event","sourceId":20005763,"sourceType":"event"},{"title":"Resolved","content":"Incident Resolved","createdAt":"2026-08-06T16:16:50.568Z","updatedAt":null,"entryType":"impact_end","endTime":"2026-08-06T13:10:00.000Z","sourceId":20004656,"sourceType":"impact","impactStartTime":"2026-08-06T16:16:50.568Z"},{"title":"Degradation Started","content":"herokuRetroactiveFeatureDegradation","createdAt":"2026-08-06T16:16:50.568Z","updatedAt":null,"entryType":"impact_start","startTime":"2026-08-06T11:01:00.000Z","sourceId":20004656,"sourceType":"impact","impactStartTime":"2026-08-06T16:16:50.568Z"}]},{"id":20004330,"externalId":"93755948","message":{"rootCause":null,"actionPlan":null,"pathToResolution":null},"additionalInformation":"","isCore":false,"affectsAll":false,"status":"Resolved","type":"Degradation","createdAt":"2026-08-06T19:33:56.785Z","updatedAt":"2026-08-10T17:17:28.173Z","instanceKeys":["PDUEBA"],"serviceKeys":["LoadaView"],"IncidentImpacts":[{"id":20004657,"startTime":"2026-08-04T13:00:00.000Z","endTime":"2026-08-07T23:04:00.000Z","type":"tableauFeatureDegradation","severity":"minor","createdAt":"2026-08-06T19:33:56.889Z","updatedAt":"2026-08-10T17:17:28.161Z","startTimeCreatedAt":"2026-08-06T19:33:56.889Z","startTimeModifiedAt":"2026-08-06T19:37:56.817Z","endTimeCreatedAt":"2026-08-10T17:17:28.161Z","endTimeModifiedAt":null}],"IncidentEvents":[{"id":20005786,"type":"resolvedFeatureDegradation","message":"We’ve confirmed that the solution implemented to mitigate the issue causing the feature degradation was successful. 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Engineers continue to monitor the situation closely until the next peak traffic period on Monday, when we will provide the next update.","createdAt":"2026-08-08T00:02:55.353Z","updatedAt":"2026-08-08T00:02:55.357Z"},{"id":20005775,"type":"update","message":"We have seen some improvement to the environment, but we are aware that there is still impact to some sites using published data sources or composable data sources.  Tableau engineers are continuing to work towards a solution to mitigate this impact.","createdAt":"2026-08-07T17:45:34.827Z","updatedAt":"2026-08-07T17:45:34.832Z"},{"id":20005773,"type":"update","message":"Engineers are continuing to monitor the mitigation for reducing the errors during load a view, we expect to have the next update after business hours tomorrow August 7th.","createdAt":"2026-08-06T23:56:39.486Z","updatedAt":"2026-08-06T23:56:39.492Z"},{"id":20005768,"type":"update","message":"We’ve implemented a solution to reduce the impact of the issue causing the feature degradation.  Customers should see an improvement when loading views.  Engineers will continuing to monitor the effectiveness of the mitigation.","createdAt":"2026-08-06T20:36:42.792Z","updatedAt":"2026-08-06T20:36:42.798Z"},{"id":20005767,"type":"update","message":"The engineering team is investigating availability issue causing some users to experience errors when loading a view.   This affects customers using published data sources or composable data sources.","createdAt":"2026-08-06T19:33:56.895Z","updatedAt":"2026-08-06T19:36:29.729Z"}],"timeline":[{"title":"Update","content":"We’ve confirmed that the solution implemented to mitigate the issue causing the feature degradation was successful. Engineers have observed that the service is now stable and have declared the incident resolved. Customers should no longer see any impact. We will fully investigate the incident, confirming the technical trigger, the underlying cause, and preventive action to avoid a repeat in the future. We apologize for how you and your business may have been affected by this incident.","createdAt":"2026-08-10T17:17:28.167Z","updatedAt":"2026-08-10T17:17:28.171Z","entryType":"event","sourceId":20005786,"sourceType":"event"},{"title":"Resolved","content":"Incident Resolved","createdAt":"2026-08-10T17:17:28.161Z","updatedAt":null,"entryType":"impact_end","endTime":"2026-08-07T23:04:00.000Z","sourceId":20004657,"sourceType":"impact","impactStartTime":"2026-08-06T19:33:56.889Z"},{"title":"Update","content":"We’ve implemented a solution to further reduce the impact of the degradation. Initial results indicate that the feature is working as expected. Engineers continue to monitor the situation closely until the next peak traffic period on Monday, when we will provide the next update.","createdAt":"2026-08-08T00:02:55.353Z","updatedAt":"2026-08-08T00:02:55.357Z","entryType":"event","sourceId":20005779,"sourceType":"event"},{"title":"Update","content":"We have seen some improvement to the environment, but we are aware that there is still impact to some sites using published data sources or composable data sources.  Tableau engineers are continuing to work towards a solution to mitigate this impact.","createdAt":"2026-08-07T17:45:34.827Z","updatedAt":"2026-08-07T17:45:34.832Z","entryType":"event","sourceId":20005775,"sourceType":"event"},{"title":"Update","content":"Engineers are continuing to monitor the mitigation for reducing the errors during load a view, we expect to have the next update after business hours tomorrow August 7th.","createdAt":"2026-08-06T23:56:39.486Z","updatedAt":"2026-08-06T23:56:39.492Z","entryType":"event","sourceId":20005773,"sourceType":"event"},{"title":"Update","content":"We’ve implemented a solution to reduce the impact of the issue causing the feature degradation.  Customers should see an improvement when loading views.  Engineers will continuing to monitor the effectiveness of the mitigation.","createdAt":"2026-08-06T20:36:42.792Z","updatedAt":"2026-08-06T20:36:42.798Z","entryType":"event","sourceId":20005768,"sourceType":"event"},{"title":"Update","content":"The engineering team is investigating availability issue causing some users to experience errors when loading a view.   This affects customers using published data sources or composable data sources.","createdAt":"2026-08-06T19:33:56.895Z","updatedAt":"2026-08-06T19:36:29.729Z","entryType":"event","sourceId":20005767,"sourceType":"event"},{"title":"Degradation Started","content":"tableauFeatureDegradation","createdAt":"2026-08-06T19:33:56.889Z","updatedAt":"2026-08-06T19:37:56.817Z","entryType":"impact_start","startTime":"2026-08-04T13:00:00.000Z","sourceId":20004657,"sourceType":"impact","impactStartTime":"2026-08-06T19:33:56.889Z"}]},{"id":20004331,"externalId":"93759503","message":{"rootCause":null,"actionPlan":null,"pathToResolution":null},"additionalInformation":"","isCore":false,"affectsAll":false,"status":"Resolved","type":"Degradation","createdAt":"2026-08-06T21:03:30.394Z","updatedAt":"2026-08-06T23:53:47.782Z","instanceKeys":["USA9402","USA9404S","USA9406S","USA9902","USA9904S","USA9906S","USA9914","USA9916S","USA9918S"],"serviceKeys":["analytics"],"IncidentImpacts":[{"id":20004658,"startTime":"2026-08-06T18:37:00.000Z","endTime":"2026-08-06T22:55:00.000Z","type":"featureServiceDisruption","severity":"minor","createdAt":"2026-08-06T21:03:30.490Z","updatedAt":"2026-08-06T23:52:47.522Z","startTimeCreatedAt":"2026-08-06T21:03:30.491Z","startTimeModifiedAt":null,"endTimeCreatedAt":"2026-08-06T23:13:14.654Z","endTimeModifiedAt":"2026-08-06T23:52:47.522Z"}],"IncidentEvents":[{"id":20005772,"type":"resolved","message":"The Salesforce Technology team has observed that instance stability and performance are now at expected levels and declared the incident resolved. We will thoroughly investigate the incident, establishing the technical trigger, the underlying cause, and preventive action to avoid a repeat in the future.","createdAt":"2026-08-06T23:53:47.776Z","updatedAt":"2026-08-06T23:53:47.779Z"},{"id":20005771,"type":"implementingSolution","message":"The Salesforce Technology team has identified a potential trigger for the issue and is working on implementing a fix to resolve it. We don’t have an estimated time for the completion of all workstreams at this point; however, we will provide an update in 30 minutes or sooner if we have more information.","createdAt":"2026-08-06T22:49:57.853Z","updatedAt":"2026-08-06T22:49:57.858Z"},{"id":20005770,"type":"investigatingCauseNewEngineers","message":"We are continuing to investigate the cause of this issue and have engaged additional engineers.","createdAt":"2026-08-06T22:00:32.002Z","updatedAt":"2026-08-06T22:00:32.006Z"},{"id":20005769,"type":"investigatingCauseOfIssue","message":"We’re investigating the cause of the issue. We will provide an update in 30 minutes or sooner if we have more information.","createdAt":"2026-08-06T21:31:39.764Z","updatedAt":"2026-08-06T21:31:39.769Z"}],"timeline":[{"title":"Update","content":"The Salesforce Technology team has observed that instance stability and performance are now at expected levels and declared the incident resolved. We will thoroughly investigate the incident, establishing the technical trigger, the underlying cause, and preventive action to avoid a repeat in the future.","createdAt":"2026-08-06T23:53:47.776Z","updatedAt":"2026-08-06T23:53:47.779Z","entryType":"event","sourceId":20005772,"sourceType":"event"},{"title":"Resolved","content":"Incident Resolved","createdAt":"2026-08-06T23:13:14.654Z","updatedAt":"2026-08-06T23:52:47.522Z","entryType":"impact_end","endTime":"2026-08-06T22:55:00.000Z","sourceId":20004658,"sourceType":"impact","impactStartTime":"2026-08-06T21:03:30.491Z"},{"title":"Update","content":"The Salesforce Technology team has identified a potential trigger for the issue and is working on implementing a fix to resolve it. We don’t have an estimated time for the completion of all workstreams at this point; however, we will provide an update in 30 minutes or sooner if we have more information.","createdAt":"2026-08-06T22:49:57.853Z","updatedAt":"2026-08-06T22:49:57.858Z","entryType":"event","sourceId":20005771,"sourceType":"event"},{"title":"Update","content":"We are continuing to investigate the cause of this issue and have engaged additional engineers.","createdAt":"2026-08-06T22:00:32.002Z","updatedAt":"2026-08-06T22:00:32.006Z","entryType":"event","sourceId":20005770,"sourceType":"event"},{"title":"Update","content":"We’re investigating the cause of the issue. We will provide an update in 30 minutes or sooner if we have more information.","createdAt":"2026-08-06T21:31:39.764Z","updatedAt":"2026-08-06T21:31:39.769Z","entryType":"event","sourceId":20005769,"sourceType":"event"},{"title":"Degradation Started","content":"featureServiceDisruption","createdAt":"2026-08-06T21:03:30.491Z","updatedAt":null,"entryType":"impact_start","startTime":"2026-08-06T18:37:00.000Z","sourceId":20004658,"sourceType":"impact","impactStartTime":"2026-08-06T21:03:30.491Z"}]},{"id":20004332,"externalId":"icc-93802480","message":{"rootCause":null,"actionPlan":null,"pathToResolution":null},"additionalInformation":"Customers who have a Salesforce Data Connector might be experiencing sync issues.   The team is currently investigating","isCore":false,"affectsAll":false,"status":"Resolved","type":"Degradation","createdAt":"2026-08-07T17:11:39.134Z","updatedAt":"2026-08-07T17:41:48.767Z","instanceKeys":["SPIFF-US1"],"serviceKeys":["Spiff"],"IncidentImpacts":[{"id":20004660,"startTime":"2026-08-07T16:43:00.000Z","endTime":"2026-08-07T17:30:00.000Z","type":"salesforceSpiffFeatureDisruption","severity":"minor","createdAt":"2026-08-07T17:11:39.290Z","updatedAt":"2026-08-07T17:40:58.547Z","startTimeCreatedAt":"2026-08-07T17:11:39.290Z","startTimeModifiedAt":"2026-08-07T17:40:58.547Z","endTimeCreatedAt":"2026-08-07T17:40:58.547Z","endTimeModifiedAt":null}],"IncidentEvents":[{"id":20005774,"type":"update","message":"Customers who experienced a failed sync due to user mappings can start a re-sync.","createdAt":"2026-08-07T17:40:58.551Z","updatedAt":"2026-08-07T17:40:58.554Z"}],"timeline":[{"title":"Update","content":"Customers who experienced a failed sync due to user mappings can start a re-sync.","createdAt":"2026-08-07T17:40:58.551Z","updatedAt":"2026-08-07T17:40:58.554Z","entryType":"event","sourceId":20005774,"sourceType":"event"},{"title":"Resolved","content":"Incident Resolved","createdAt":"2026-08-07T17:40:58.547Z","updatedAt":null,"entryType":"impact_end","endTime":"2026-08-07T17:30:00.000Z","sourceId":20004660,"sourceType":"impact","impactStartTime":"2026-08-07T17:11:39.290Z"},{"title":"Degradation Started","content":"salesforceSpiffFeatureDisruption","createdAt":"2026-08-07T17:11:39.290Z","updatedAt":"2026-08-07T17:40:58.547Z","entryType":"impact_start","startTime":"2026-08-07T16:43:00.000Z","sourceId":20004660,"sourceType":"impact","impactStartTime":"2026-08-07T17:11:39.290Z"}]},{"id":20004333,"externalId":"93808355","message":{"rootCause":null,"actionPlan":null,"pathToResolution":null},"additionalInformation":"","isCore":false,"affectsAll":false,"status":"Resolved","type":"Disruption","createdAt":"2026-08-07T20:22:40.254Z","updatedAt":"2026-08-07T21:36:33.190Z","instanceKeys":["UE1PD"],"serviceKeys":["AnalyticsCloud","Explore","HomePage","LoadaView","PublishtoTableauCloud","RefreshanExtract","SignIn","Subscriptions","WebEdit"],"IncidentImpacts":[{"id":20004661,"startTime":"2026-08-07T19:10:00.000Z","endTime":"2026-08-07T19:35:00.000Z","type":"tableauServiceDisruption","severity":"major","createdAt":"2026-08-07T20:22:40.404Z","updatedAt":"2026-08-07T21:36:33.170Z","startTimeCreatedAt":"2026-08-07T20:22:40.404Z","startTimeModifiedAt":null,"endTimeCreatedAt":"2026-08-07T21:36:33.170Z","endTimeModifiedAt":null}],"IncidentEvents":[{"id":20005778,"type":"update","message":"We have identified the technical trigger as a database-related issue, which has since subsided. Following a comprehensive analysis, we have confirmed that all affected services have returned to normal health.\n\nWe apologize for how this incident affected you and your business. We will undertake a full investigation to establish the underlying cause and preventive action to avoid a repeat in the future.","createdAt":"2026-08-07T21:36:33.180Z","updatedAt":"2026-08-07T21:36:33.185Z"},{"id":20005777,"type":"update","message":"Further investigation has revealed that the scope of impact is broader than initially understood. Customers may have experienced issues across Tableau services, including but not limited to: Explore, Homepage, Load a View, Web Edit, Refresh an Extract, and Bridge.\n\nWe will provide an update in 60 minutes or sooner if more information becomes available. ","createdAt":"2026-08-07T20:43:28.106Z","updatedAt":"2026-08-07T20:43:28.110Z"},{"id":20005776,"type":"update","message":"We are aware of an issue that impacted Tableau Cloud between 19:10 - 19:35 UTC. During that time, some users may have been unable to log in or may have seen 500 errors when attempting to log in. The impact has currently ceased, but we are actively investigating the technical trigger and taking the appropriate actions to prevent future impact.\n\nWe will provide an update in 60 minutes or sooner if more information becomes available. ","createdAt":"2026-08-07T20:22:40.409Z","updatedAt":"2026-08-07T20:22:40.412Z"}],"timeline":[{"title":"Update","content":"We have identified the technical trigger as a database-related issue, which has since subsided. Following a comprehensive analysis, we have confirmed that all affected services have returned to normal health.\n\nWe apologize for how this incident affected you and your business. We will undertake a full investigation to establish the underlying cause and preventive action to avoid a repeat in the future.","createdAt":"2026-08-07T21:36:33.180Z","updatedAt":"2026-08-07T21:36:33.185Z","entryType":"event","sourceId":20005778,"sourceType":"event"},{"title":"Resolved","content":"Incident Resolved","createdAt":"2026-08-07T21:36:33.170Z","updatedAt":null,"entryType":"impact_end","endTime":"2026-08-07T19:35:00.000Z","sourceId":20004661,"sourceType":"impact","impactStartTime":"2026-08-07T20:22:40.404Z"},{"title":"Update","content":"Further investigation has revealed that the scope of impact is broader than initially understood. Customers may have experienced issues across Tableau services, including but not limited to: Explore, Homepage, Load a View, Web Edit, Refresh an Extract, and Bridge.\n\nWe will provide an update in 60 minutes or sooner if more information becomes available. ","createdAt":"2026-08-07T20:43:28.106Z","updatedAt":"2026-08-07T20:43:28.110Z","entryType":"event","sourceId":20005777,"sourceType":"event"},{"title":"Update","content":"We are aware of an issue that impacted Tableau Cloud between 19:10 - 19:35 UTC. During that time, some users may have been unable to log in or may have seen 500 errors when attempting to log in. The impact has currently ceased, but we are actively investigating the technical trigger and taking the appropriate actions to prevent future impact.\n\nWe will provide an update in 60 minutes or sooner if more information becomes available. 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A work around for customers would be to pull small data sets from the API.","createdAt":"2026-08-08T18:35:08.133Z","updatedAt":"2026-08-08T18:35:08.136Z"}],"timeline":[{"title":"Resolved","content":"Incident Resolved","createdAt":"2026-08-08T19:06:30.392Z","updatedAt":null,"entryType":"impact_end","endTime":"2026-08-08T18:35:00.000Z","sourceId":20004662,"sourceType":"impact","impactStartTime":"2026-08-08T18:35:08.127Z"},{"title":"Update","content":"During this time, customers that are unable to complete File Transfer, Data Extract and Import features within Automation Studio.  A work around for customers would be to pull small data sets from the API.","createdAt":"2026-08-08T18:35:08.133Z","updatedAt":"2026-08-08T18:35:08.136Z","entryType":"event","sourceId":20005780,"sourceType":"event"},{"title":"Degradation Started","content":"marketingCloudFeatureDegradation","createdAt":"2026-08-08T18:35:08.127Z","updatedAt":null,"entryType":"impact_start","startTime":"2026-08-08T13:40:00.000Z","sourceId":20004662,"sourceType":"impact","impactStartTime":"2026-08-08T18:35:08.127Z"}]},{"id":20004335,"externalId":"93883713","message":{"rootCause":null,"actionPlan":null,"pathToResolution":null},"additionalInformation":"","isCore":false,"affectsAll":false,"status":"Resolved","type":"Disruption","createdAt":"2026-08-10T10:59:35.509Z","updatedAt":"2026-08-10T13:38:26.994Z","instanceKeys":["DB690"],"serviceKeys":["MarketingCloudCoreService"],"IncidentImpacts":[{"id":20004663,"startTime":"2026-08-10T10:04:00.000Z","endTime":"2026-08-10T12:20:00.000Z","type":"marketingCloudDisruption","severity":"major","createdAt":"2026-08-10T10:59:35.611Z","updatedAt":"2026-08-10T13:38:26.984Z","startTimeCreatedAt":"2026-08-10T10:59:35.611Z","startTimeModifiedAt":null,"endTimeCreatedAt":"2026-08-10T13:38:26.984Z","endTimeModifiedAt":null}],"IncidentEvents":[{"id":20005784,"type":"update","message":"We've resolved the underlying trigger for the impact and confirmed that the last occurrence of impact ended at 12:20 UTC.\n\nWe apologize for how you and your business may have been affected by this incident. We'll thoroughly investigate the incident, confirming the technical trigger, the underlying cause, and preventive action to avoid a repeat in the future\n\n","createdAt":"2026-08-10T13:38:26.989Z","updatedAt":"2026-08-10T13:38:26.992Z"},{"id":20005783,"type":"update","message":"We've taken measures to mitigate the impact. The last recurrence of disruption was at approximately 12:20 UTC and we're continuing to monitor. We're also addressing the underlying problematic hardware to ensure complete resolution.\n\nWe'll provide an update in 60 minutes or sooner if additional information becomes available.\n","createdAt":"2026-08-10T13:27:42.025Z","updatedAt":"2026-08-10T13:27:42.029Z"},{"id":20005782,"type":"update","message":"We're continuing to assess the most suitable path to address the intermittent restarts of the database and repeated periods of disruption. We'll provide an update in 60 minutes or sooner if additional information becomes available.","createdAt":"2026-08-10T13:14:42.943Z","updatedAt":"2026-08-10T13:14:42.947Z"},{"id":20005781,"type":"update","message":"We identified a likely backend hardware issue, causing intermittent restarts of the database and repeated periods of disruption. We're working to determine a path to resolution and we'll provide an update in 60 minutes or sooner if additional information becomes available.\n","createdAt":"2026-08-10T12:14:59.972Z","updatedAt":"2026-08-10T12:14:59.977Z"}],"timeline":[{"title":"Update","content":"We've resolved the underlying trigger for the impact and confirmed that the last occurrence of impact ended at 12:20 UTC.\n\nWe apologize for how you and your business may have been affected by this incident. We'll thoroughly investigate the incident, confirming the technical trigger, the underlying cause, and preventive action to avoid a repeat in the future\n\n","createdAt":"2026-08-10T13:38:26.989Z","updatedAt":"2026-08-10T13:38:26.992Z","entryType":"event","sourceId":20005784,"sourceType":"event"},{"title":"Resolved","content":"Incident Resolved","createdAt":"2026-08-10T13:38:26.984Z","updatedAt":null,"entryType":"impact_end","endTime":"2026-08-10T12:20:00.000Z","sourceId":20004663,"sourceType":"impact","impactStartTime":"2026-08-10T10:59:35.611Z"},{"title":"Update","content":"We've taken measures to mitigate the impact. The last recurrence of disruption was at approximately 12:20 UTC and we're continuing to monitor. We're also addressing the underlying problematic hardware to ensure complete resolution.\n\nWe'll provide an update in 60 minutes or sooner if additional information becomes available.\n","createdAt":"2026-08-10T13:27:42.025Z","updatedAt":"2026-08-10T13:27:42.029Z","entryType":"event","sourceId":20005783,"sourceType":"event"},{"title":"Update","content":"We're continuing to assess the most suitable path to address the intermittent restarts of the database and repeated periods of disruption. We'll provide an update in 60 minutes or sooner if additional information becomes available.","createdAt":"2026-08-10T13:14:42.943Z","updatedAt":"2026-08-10T13:14:42.947Z","entryType":"event","sourceId":20005782,"sourceType":"event"},{"title":"Update","content":"We identified a likely backend hardware issue, causing intermittent restarts of the database and repeated periods of disruption. We're working to determine a path to resolution and we'll provide an update in 60 minutes or sooner if additional information becomes available.\n","createdAt":"2026-08-10T12:14:59.972Z","updatedAt":"2026-08-10T12:14:59.977Z","entryType":"event","sourceId":20005781,"sourceType":"event"},{"title":"Disruption Started","content":"marketingCloudDisruption","createdAt":"2026-08-10T10:59:35.611Z","updatedAt":null,"entryType":"impact_start","startTime":"2026-08-10T10:04:00.000Z","sourceId":20004663,"sourceType":"impact","impactStartTime":"2026-08-10T10:59:35.611Z"}]},{"id":20004336,"externalId":"93890202","message":{"rootCause":null,"actionPlan":null,"pathToResolution":null},"additionalInformation":"","isCore":false,"affectsAll":false,"status":"Resolved","type":"Degradation","createdAt":"2026-08-10T15:25:45.045Z","updatedAt":"2026-08-10T15:46:15.579Z","instanceKeys":["HEROKUDUBLIN","HEROKUEUROPE","HEROKUFRANKFURT","HEROKULONDON","HEROKUMONTREAL","HEROKUMUMBAI","HEROKUNORTHAMERICA","HEROKUOREGON","HEROKUSINGAPORE","HEROKUSYDNEY","HEROKUTOKYO","HEROKUVIRGINIA"],"serviceKeys":["Apps"],"IncidentImpacts":[{"id":20004664,"startTime":"2026-08-10T13:01:00.000Z","endTime":"2026-08-10T15:19:00.000Z","type":"herokuFeatureDegradation","severity":"minor","createdAt":"2026-08-10T15:25:45.144Z","updatedAt":"2026-08-10T15:46:15.566Z","startTimeCreatedAt":"2026-08-10T15:25:45.144Z","startTimeModifiedAt":"2026-08-10T15:46:15.566Z","endTimeCreatedAt":"2026-08-10T15:46:15.566Z","endTimeModifiedAt":null}],"IncidentEvents":[{"id":20005785,"type":"update","message":"We are aware of an issue that affected the ability to provision new Heroku Data add-ons. To remediate, we completed a rollback of a recent change and validated that all services have been restored. \n\nWe apologize for how you and your business may have been affected by this incident. We will thoroughly investigate the incident, confirming the technical trigger, the underlying cause, and preventive action to avoid a repeat in the future.\n","createdAt":"2026-08-10T15:46:15.572Z","updatedAt":"2026-08-10T15:46:15.576Z"}],"timeline":[{"title":"Update","content":"We are aware of an issue that affected the ability to provision new Heroku Data add-ons. To remediate, we completed a rollback of a recent change and validated that all services have been restored. \n\nWe apologize for how you and your business may have been affected by this incident. We will thoroughly investigate the incident, confirming the technical trigger, the underlying cause, and preventive action to avoid a repeat in the future.\n","createdAt":"2026-08-10T15:46:15.572Z","updatedAt":"2026-08-10T15:46:15.576Z","entryType":"event","sourceId":20005785,"sourceType":"event"},{"title":"Resolved","content":"Incident Resolved","createdAt":"2026-08-10T15:46:15.566Z","updatedAt":null,"entryType":"impact_end","endTime":"2026-08-10T15:19:00.000Z","sourceId":20004664,"sourceType":"impact","impactStartTime":"2026-08-10T15:25:45.144Z"},{"title":"Degradation Started","content":"herokuFeatureDegradation","createdAt":"2026-08-10T15:25:45.144Z","updatedAt":"2026-08-10T15:46:15.566Z","entryType":"impact_start","startTime":"2026-08-10T13:01:00.000Z","sourceId":20004664,"sourceType":"impact","impactStartTime":"2026-08-10T15:25:45.144Z"}]},{"id":20004337,"externalId":"93925388","message":{"rootCause":null,"actionPlan":null,"pathToResolution":null},"additionalInformation":"","isCore":false,"affectsAll":false,"status":"Resolved","type":"Disruption","createdAt":"2026-08-11T09:13:06.844Z","updatedAt":"2026-08-11T11:25:13.703Z","instanceKeys":["POD194","POD195","POD212","POD213","POD216","POD217","POD234","POD235","POD240","POD241","POD244","POD245","POD246","POD247","POD248","POD249","POD250","POD251","POD252","POD253","POD254","POD255","POD256","POD257","POD258","POD259","POD260","POD261","POD262","POD263","POD266","POD267","POD268","POD269","POD270","POD271","POD272","POD273","POD274","POD275","POD276","POD277","POD278","POD279","POD280","POD281","POD282","POD283","POD284","POD285","POD286","POD287","POD288","POD289","POD290","POD291","POD292","POD293","POD294","POD295","POD296","POD297","POD298","POD299","POD300","POD301","POD302","POD303","POD304","POD305","POD306","POD307","POD308","POD309","POD310","POD311","POD312","POD313","POD314","POD315","POD316","POD317","POD318","POD319","POD320","POD321","POD322","POD323","POD328","POD329","POD330","POD331","POD332","POD333","POD334","POD335","POD336","POD337","POD338","POD339","POD340","POD341","POD342","POD343","POD344","POD345","POD346","POD347","POD348","POD349","POD350","POD351","POD352","POD353","POD354","POD355","POD356","POD357","POD358","POD359","POD360","POD361","POD364","POD365","POD366","POD367","POD368","POD369","POD370","POD371","POD372","POD373","POD374","POD375","POD378","POD379","POD400","POD401","POD402","POD403","POD404","POD405","POD406","POD407","POD408","POD409","POD410","POD411","POD412","POD413","POD414","POD415","POD416","POD417","POD418","POD419","PODAPAC60401","PODAPAC60901","PODAPAC602401","PODEMEA601601","PODUSA602101"],"serviceKeys":["AccountManager"],"IncidentImpacts":[{"id":20004665,"startTime":"2026-08-11T08:10:00.000Z","endTime":"2026-08-11T11:07:00.000Z","type":"serviceDisruption","severity":"major","createdAt":"2026-08-11T09:13:06.945Z","updatedAt":"2026-08-11T11:25:13.687Z","startTimeCreatedAt":"2026-08-11T09:13:06.945Z","startTimeModifiedAt":null,"endTimeCreatedAt":"2026-08-11T11:25:13.687Z","endTimeModifiedAt":null}],"IncidentEvents":[{"id":20005793,"type":"update","message":"The region switch has been completed, and post-switch validation checks have confirmed that the new environment is successfully handling traffic and connections. Customers are able to access Account Manager and Business Manager as expected.\n\nThe maintenance period has also ended, we’re out of read only mode and customers can now make updates and changes to Account Manager and On-Demand sandboxes. \nWe apologize for any inconvenience and appreciate your patience while we worked to restore normal service.\n","createdAt":"2026-08-11T11:25:13.695Z","updatedAt":"2026-08-11T11:25:13.699Z"},{"id":20005791,"type":"update","message":"The region switch is taking more time than anticipated but is progressing well. Initial tests on the standby environment have given positive results. \n\nDuring this maintenance period, Commerce Cloud On-Demand sandboxes cannot be created, started, or restarted . On-Demand sandboxes that were already running before the maintenance began are not affected.\n\nWe’ll provide another update in 60 minutes or sooner if additional information becomes available.","createdAt":"2026-08-11T10:59:50.322Z","updatedAt":"2026-08-11T10:59:50.327Z"},{"id":20005789,"type":"update","message":"We are proceeding with a region switch to establish a full replica of the environment in another region. As part of this process, Account Manager has been placed in maintenance mode and is currently read-only. Any changes made in Account Manager during this period will not be saved.\n\nThe region switch is expected to take some time to complete. Once completed, we will validate traffic flow and confirm that all services are operating as expected.\n\nWe’ll provide another update in 60 minutes or sooner if additional information becomes available.\n","createdAt":"2026-08-11T09:56:57.580Z","updatedAt":"2026-08-11T09:56:57.585Z"},{"id":20005787,"type":"update","message":"We’re investigating an issue where Commerce Cloud customers who use Account Manager credentials to access Business Manager through the Salesforce identity federation are impacted. Customers using this federated login path are currently unable to access their accounts, including Business Manager. Customers using the direct Account Manager login path are not affected and may still be able to establish a connection. Storefronts remain unaffected.\n\nWe’ve identified a recent change as the trigger for this issue and are actively rolling back the change. We’ll provide another update in 30 minutes or sooner if additional information becomes available.\n","createdAt":"2026-08-11T09:14:36.710Z","updatedAt":"2026-08-11T09:42:18.274Z"}],"timeline":[{"title":"Update","content":"The region switch has been completed, and post-switch validation checks have confirmed that the new environment is successfully handling traffic and connections. Customers are able to access Account Manager and Business Manager as expected.\n\nThe maintenance period has also ended, we’re out of read only mode and customers can now make updates and changes to Account Manager and On-Demand sandboxes. \nWe apologize for any inconvenience and appreciate your patience while we worked to restore normal service.\n","createdAt":"2026-08-11T11:25:13.695Z","updatedAt":"2026-08-11T11:25:13.699Z","entryType":"event","sourceId":20005793,"sourceType":"event"},{"title":"Resolved","content":"Incident Resolved","createdAt":"2026-08-11T11:25:13.687Z","updatedAt":null,"entryType":"impact_end","endTime":"2026-08-11T11:07:00.000Z","sourceId":20004665,"sourceType":"impact","impactStartTime":"2026-08-11T09:13:06.945Z"},{"title":"Update","content":"The region switch is taking more time than anticipated but is progressing well. Initial tests on the standby environment have given positive results. \n\nDuring this maintenance period, Commerce Cloud On-Demand sandboxes cannot be created, started, or restarted . On-Demand sandboxes that were already running before the maintenance began are not affected.\n\nWe’ll provide another update in 60 minutes or sooner if additional information becomes available.","createdAt":"2026-08-11T10:59:50.322Z","updatedAt":"2026-08-11T10:59:50.327Z","entryType":"event","sourceId":20005791,"sourceType":"event"},{"title":"Update","content":"We are proceeding with a region switch to establish a full replica of the environment in another region. As part of this process, Account Manager has been placed in maintenance mode and is currently read-only. Any changes made in Account Manager during this period will not be saved.\n\nThe region switch is expected to take some time to complete. Once completed, we will validate traffic flow and confirm that all services are operating as expected.\n\nWe’ll provide another update in 60 minutes or sooner if additional information becomes available.\n","createdAt":"2026-08-11T09:56:57.580Z","updatedAt":"2026-08-11T09:56:57.585Z","entryType":"event","sourceId":20005789,"sourceType":"event"},{"title":"Update","content":"We’re investigating an issue where Commerce Cloud customers who use Account Manager credentials to access Business Manager through the Salesforce identity federation are impacted. Customers using this federated login path are currently unable to access their accounts, including Business Manager. Customers using the direct Account Manager login path are not affected and may still be able to establish a connection. Storefronts remain unaffected.\n\nWe’ve identified a recent change as the trigger for this issue and are actively rolling back the change. We’ll provide another update in 30 minutes or sooner if additional information becomes available.\n","createdAt":"2026-08-11T09:14:36.710Z","updatedAt":"2026-08-11T09:42:18.274Z","entryType":"event","sourceId":20005787,"sourceType":"event"},{"title":"Disruption Started","content":"serviceDisruption","createdAt":"2026-08-11T09:13:06.945Z","updatedAt":null,"entryType":"impact_start","startTime":"2026-08-11T08:10:00.000Z","sourceId":20004665,"sourceType":"impact","impactStartTime":"2026-08-11T09:13:06.945Z"}]},{"id":20004338,"externalId":"93925388","message":{"rootCause":null,"actionPlan":null,"pathToResolution":null},"additionalInformation":"","isCore":false,"affectsAll":false,"status":"Resolved","type":"Disruption","createdAt":"2026-08-11T09:24:49.151Z","updatedAt":"2026-08-11T11:25:37.291Z","instanceKeys":["MANAGEDRUNTIMEADMIN"],"serviceKeys":["MANAGEDRUNTIMEADMINUI"],"IncidentImpacts":[{"id":20004666,"startTime":"2026-08-11T08:10:00.000Z","endTime":"2026-08-11T11:07:00.000Z","type":"serviceDisruption","severity":"major","createdAt":"2026-08-11T09:24:49.321Z","updatedAt":"2026-08-11T11:25:37.276Z","startTimeCreatedAt":"2026-08-11T09:24:49.321Z","startTimeModifiedAt":null,"endTimeCreatedAt":"2026-08-11T11:25:37.277Z","endTimeModifiedAt":null}],"IncidentEvents":[{"id":20005794,"type":"update","message":"The region switch has been completed, and post-switch validation checks have confirmed that the new environment is successfully handling traffic and connections. Customers are able to access Account Manager and Business Manager as expected.\n\nThe maintenance period has also ended, we’re out of read only mode and customers can now make updates and changes to Account Manager and On-Demand sandboxes. \n\nWe apologize for any inconvenience and appreciate your patience while we worked to restore normal service.\n","createdAt":"2026-08-11T11:25:37.284Z","updatedAt":"2026-08-11T11:25:37.287Z"},{"id":20005792,"type":"update","message":"The region switch is taking more time than anticipated but is progressing well. Initial tests on the standby environment have given positive results. \n\nDuring this maintenance period, Commerce Cloud On-Demand sandboxes cannot be created, started, or restarted . On-Demand sandboxes that were already running before the maintenance began are not affected.\n\nWe’ll provide another update in 60 minutes or sooner if additional information becomes available.","createdAt":"2026-08-11T11:00:11.784Z","updatedAt":"2026-08-11T11:00:11.788Z"},{"id":20005790,"type":"update","message":"We are proceeding with a region switch to establish a full replica of the environment in another region. As part of this process, Account Manager has been placed in maintenance mode and is currently read-only. Any changes made in Account Manager during this period will not be saved.\n\nThe region switch is expected to take some time to complete. Once completed, we will validate traffic flow and confirm that all services are operating as expected.\n\nWe’ll provide another update in 60 minutes or sooner if additional information becomes available.\n","createdAt":"2026-08-11T09:57:08.590Z","updatedAt":"2026-08-11T09:57:08.595Z"},{"id":20005788,"type":"update","message":"We’re investigating an issue where Managed Runtime customers are unable to login into Managed Runtime Admin UI.\n\nWe’ve identified a recent change as the trigger for this issue and are actively rolling back the change. We’ll provide another update in 30 minutes or sooner if additional information \n","createdAt":"2026-08-11T09:26:55.641Z","updatedAt":"2026-08-11T09:34:45.125Z"}],"timeline":[{"title":"Update","content":"The region switch has been completed, and post-switch validation checks have confirmed that the new environment is successfully handling traffic and connections. Customers are able to access Account Manager and Business Manager as expected.\n\nThe maintenance period has also ended, we’re out of read only mode and customers can now make updates and changes to Account Manager and On-Demand sandboxes. \n\nWe apologize for any inconvenience and appreciate your patience while we worked to restore normal service.\n","createdAt":"2026-08-11T11:25:37.284Z","updatedAt":"2026-08-11T11:25:37.287Z","entryType":"event","sourceId":20005794,"sourceType":"event"},{"title":"Resolved","content":"Incident Resolved","createdAt":"2026-08-11T11:25:37.277Z","updatedAt":null,"entryType":"impact_end","endTime":"2026-08-11T11:07:00.000Z","sourceId":20004666,"sourceType":"impact","impactStartTime":"2026-08-11T09:24:49.321Z"},{"title":"Update","content":"The region switch is taking more time than anticipated but is progressing well. Initial tests on the standby environment have given positive results. \n\nDuring this maintenance period, Commerce Cloud On-Demand sandboxes cannot be created, started, or restarted . On-Demand sandboxes that were already running before the maintenance began are not affected.\n\nWe’ll provide another update in 60 minutes or sooner if additional information becomes available.","createdAt":"2026-08-11T11:00:11.784Z","updatedAt":"2026-08-11T11:00:11.788Z","entryType":"event","sourceId":20005792,"sourceType":"event"},{"title":"Update","content":"We are proceeding with a region switch to establish a full replica of the environment in another region. As part of this process, Account Manager has been placed in maintenance mode and is currently read-only. Any changes made in Account Manager during this period will not be saved.\n\nThe region switch is expected to take some time to complete. 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We apologize for how this incident affected you and your business. We will undertake a full investigation of the incident, establishing the technical trigger, the underlying cause, and preventive action to avoid a repeat in the future.","createdAt":"2026-08-12T23:12:45.986Z","updatedAt":"2026-08-12T23:12:45.989Z"},{"id":20005801,"type":"update","message":"We are continuing to work on a possible resolution for this incident. Our investigation has traced the trigger to a gradual rise in login traffic that has been ongoing for a few days. We are now reviewing recent account level changes that may be contributing to this pattern. 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We will thoroughly investigate the incident, establishing the technical trigger, the underlying cause, and preventive action to avoid a repeat in the future.","createdAt":"2026-08-15T01:10:44.149Z","updatedAt":"2026-08-15T01:10:44.159Z","entryType":"event","sourceId":20005812,"sourceType":"event"},{"title":"Resolved","content":"Incident Resolved","createdAt":"2026-08-15T01:10:44.139Z","updatedAt":null,"entryType":"impact_end","endTime":"2026-08-15T00:59:00.000Z","sourceId":20004674,"sourceType":"impact","impactStartTime":"2026-08-14T22:45:55.252Z"},{"title":"Update","content":"We are currently investigating a performance degradation impacting the user interface for a subset of services in MuleSoft. Our initial roll-back attempt did not fully resolve the issue, so we moved to a roll forward approach and are building and testing an updated deployment. 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Our teams are actively engaged and performing rollbacks to help mitigate the impact. We’ll provide an update in 30 minutes or sooner if additional information becomes available.","createdAt":"2026-08-14T23:14:35.513Z","updatedAt":"2026-08-14T23:14:35.519Z","entryType":"event","sourceId":20005809,"sourceType":"event"},{"title":"Update","content":"We are currently investigating a performance degradation impacting the user interface for a subset of services in Mulesoft. Our teams are actively engaged and performing rollbacks to help mitigate the impact. 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We apologize for how this incident affected you and your business \n","createdAt":"2026-08-18T14:36:24.571Z","updatedAt":"2026-08-18T14:36:24.575Z","entryType":"event","sourceId":20005838,"sourceType":"event"},{"title":"Resolved","content":"Incident Resolved","createdAt":"2026-08-18T14:36:24.563Z","updatedAt":null,"entryType":"impact_end","endTime":"2026-08-18T02:26:00.000Z","sourceId":20004676,"sourceType":"impact","impactStartTime":"2026-08-16T02:09:46.711Z"},{"title":"Update","content":"Our third-party infrastructure provider continues remediation activities for the issue impacting Direct Connect connectivity in the EU region. 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issue affecting some Salesforce Industries customers using OmniStudio deployment tooling was resolved as of 16:08 UTC on August 16. Customers may have experienced failures when deploying, importing, or exporting OmniStudio components between 00:01 UTC and 16:08 UTC.\nWe restored the required supporting service and validated that normal functionality has returned. We'll perform a full investigation of the incident and identify preventive actions to help avoid a recurrence.","createdAt":"2026-08-17T16:29:06.578Z","updatedAt":"2026-08-17T16:29:06.581Z"}],"timeline":[{"title":"Update","content":"The issue affecting some Salesforce Industries customers using OmniStudio deployment tooling was resolved as of 16:08 UTC on August 16. Customers may have experienced failures when deploying, importing, or exporting OmniStudio components between 00:01 UTC and 16:08 UTC.\nWe restored the required supporting service and validated that normal functionality has returned. We'll perform a full investigation of the incident and identify preventive actions to help avoid a recurrence.","createdAt":"2026-08-17T16:29:06.578Z","updatedAt":"2026-08-17T16:29:06.581Z","entryType":"event","sourceId":20005820,"sourceType":"event"},{"title":"Resolved","content":"Incident Resolved","createdAt":"2026-08-17T16:29:06.573Z","updatedAt":null,"entryType":"impact_end","endTime":"2026-08-16T16:08:00.000Z","sourceId":20004682,"sourceType":"impact","impactStartTime":"2026-08-17T16:18:46.950Z"},{"title":"Degradation Started","content":"featureServiceDisruption","createdAt":"2026-08-17T16:18:46.950Z","updatedAt":"2026-08-17T16:24:44.929Z","entryType":"impact_start","startTime":"2026-08-16T00:01:00.000Z","sourceId":20004682,"sourceType":"impact","impactStartTime":"2026-08-17T16:18:46.950Z"}]},{"id":20004354,"externalId":"94201104","message":{"rootCause":null,"actionPlan":null,"pathToResolution":null},"additionalInformation":"","isCore":false,"affectsAll":false,"status":"Resolved","type":"Degradation","createdAt":"2026-08-17T18:08:36.665Z","updatedAt":"2026-08-17T20:00:55.625Z","instanceKeys":["USA336","USA438","USA732","USA736","USA748","USA780","USA830","USA848"],"serviceKeys":["coreService"],"IncidentImpacts":[{"id":20004683,"startTime":"2026-08-17T17:27:00.000Z","endTime":"2026-08-17T19:54:00.000Z","type":"featureServiceDisruption","severity":"minor","createdAt":"2026-08-17T18:08:36.755Z","updatedAt":"2026-08-17T20:00:55.612Z","startTimeCreatedAt":"2026-08-17T18:08:36.755Z","startTimeModifiedAt":null,"endTimeCreatedAt":"2026-08-17T20:00:55.612Z","endTimeModifiedAt":null}],"IncidentEvents":[{"id":20005828,"type":"update","message":"Rolling restarts completed for all impacted instances at 19:54 UTC, and we have verified that the issue affecting Proactive Monitoring limit alerts has been resolved.\n\nWe apologize for how you and your business may have been affected by this. We will perform a full investigation of the incident, confirming the technical trigger, the underlying cause, and preventive action to avoid a repeat in the future.","createdAt":"2026-08-17T20:00:55.618Z","updatedAt":"2026-08-17T20:00:55.621Z"},{"id":20005827,"type":"update","message":"We performed a rolling restart on a test instance and have verified that Proactive Monitoring limit alerts have been successfully restored on that instance. We are now applying the same restart across the remaining affected instances.\n\nWe'll provide another update once the rolling restarts have completed, or sooner if additional information becomes available.","createdAt":"2026-08-17T19:40:28.776Z","updatedAt":"2026-08-17T19:40:28.780Z"},{"id":20005826,"type":"impactRadiusIncrease","message":"Investigations have highlighted that the impact radius is broader than initially understood. We have updated the posting to reflect the additional instances experiencing impact, and customers in these instances will receive communications related to this incident going forward.  ","createdAt":"2026-08-17T19:35:50.128Z","updatedAt":"2026-08-17T19:35:50.131Z"},{"id":20005825,"type":"update","message":"We're continuing to investigate the issue affecting Proactive Monitoring limit alerts for a subset of customers. Our investigation confirms that other monitoring data continues to process normally, and the issue remains isolated to the specific monitoring data used to generate these limit alerts.\n\nWe've validated the broader monitoring pipeline and are continuing to investigate why the affected limit-monitoring data is not being generated as expected. We'll provide another update in 60 minutes or sooner if additional information becomes available.","createdAt":"2026-08-17T18:58:06.024Z","updatedAt":"2026-08-17T18:58:06.029Z"},{"id":20005824,"type":"update","message":"We're investigating an issue affecting Proactive Monitoring limit alerts, where some customers may not receive expected notifications. The impact is limited to customers using the affected limit monitoring functionality, and the underlying Salesforce services remain available.\n\nWe've narrowed the investigation to the processing of specific monitoring data used to generate these alerts and are working to restore normal alerting functionality. We'll provide another update in 30 minutes or sooner if additional information becomes available.","createdAt":"2026-08-17T18:30:51.210Z","updatedAt":"2026-08-17T18:30:51.214Z"}],"timeline":[{"title":"Update","content":"Rolling restarts completed for all impacted instances at 19:54 UTC, and we have verified that the issue affecting Proactive Monitoring limit alerts has been resolved.\n\nWe apologize for how you and your business may have been affected by this. We will perform a full investigation of the incident, confirming the technical trigger, the underlying cause, and preventive action to avoid a repeat in the future.","createdAt":"2026-08-17T20:00:55.618Z","updatedAt":"2026-08-17T20:00:55.621Z","entryType":"event","sourceId":20005828,"sourceType":"event"},{"title":"Resolved","content":"Incident Resolved","createdAt":"2026-08-17T20:00:55.612Z","updatedAt":null,"entryType":"impact_end","endTime":"2026-08-17T19:54:00.000Z","sourceId":20004683,"sourceType":"impact","impactStartTime":"2026-08-17T18:08:36.755Z"},{"title":"Update","content":"We performed a rolling restart on a test instance and have verified that Proactive Monitoring limit alerts have been successfully restored on that instance. We are now applying the same restart across the remaining affected instances.\n\nWe'll provide another update once the rolling restarts have completed, or sooner if additional information becomes available.","createdAt":"2026-08-17T19:40:28.776Z","updatedAt":"2026-08-17T19:40:28.780Z","entryType":"event","sourceId":20005827,"sourceType":"event"},{"title":"Update","content":"Investigations have highlighted that the impact radius is broader than initially understood. We have updated the posting to reflect the additional instances experiencing impact, and customers in these instances will receive communications related to this incident going forward.  ","createdAt":"2026-08-17T19:35:50.128Z","updatedAt":"2026-08-17T19:35:50.131Z","entryType":"event","sourceId":20005826,"sourceType":"event"},{"title":"Update","content":"We're continuing to investigate the issue affecting Proactive Monitoring limit alerts for a subset of customers. 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After validating the corrected configuration in an affected environment, we deployed the update more broadly and confirmed that sandbox provisioning is completing successfully. No additional provisioning failures have been observed.\nWe apologize for how this incident affected you and your business. We will undertake a full investigation of the incident, establishing the technical trigger, the underlying cause, and preventive action to avoid a repeat in the future.","createdAt":"2026-08-18T16:59:46.484Z","updatedAt":"2026-08-18T16:59:46.499Z"},{"id":20005840,"type":"resolved","message":"The Salesforce Technology team has observed that instance stability and performance are now at expected levels and declared the incident resolved. We will thoroughly investigate the incident, establishing the technical trigger, the underlying cause, and preventive action to avoid a repeat in the future.","createdAt":"2026-08-18T16:45:16.046Z","updatedAt":"2026-08-18T16:45:16.051Z"},{"id":20005839,"type":"update","message":"We've begun deploying the corrected configuration and are validating the update before proceeding with a broader rollout. Customers may continue to experience Data 360 provisioning failures in sandbox environments while this work is underway.\n\nWe'll provide an update in 90 minutes or sooner if additional information becomes available.","createdAt":"2026-08-18T15:11:31.355Z","updatedAt":"2026-08-18T15:11:31.361Z"},{"id":20005837,"type":"update","message":"We continue working to resolve Data 360 provisioning failures in sandbox environments by deploying an update with a corrected configuration based on a previously stable version. \n\nWe'll provide an update in 60 minutes or sooner if additional information becomes available.\n","createdAt":"2026-08-18T14:16:46.068Z","updatedAt":"2026-08-18T14:16:46.073Z"},{"id":20005836,"type":"update","message":"We're now pursuing an alternative fix, deploying an update with a corrected configuration. \n\nWe'll provide an update on this in 60 minutes or sooner if additional information becomes available.\n","createdAt":"2026-08-18T13:10:46.013Z","updatedAt":"2026-08-18T13:10:46.018Z"},{"id":20005835,"type":"update","message":"The most recent attempt to revert the configuration change didn't complete successfully and we're investigating a new strategy.\n\nWe'll provide an update in 30 minutes or sooner if additional information becomes available.\n","createdAt":"2026-08-18T12:41:43.861Z","updatedAt":"2026-08-18T12:41:43.865Z"},{"id":20005834,"type":"update","message":"We're nearing completion of actions to revert the recent configuration change we identified as the trigger for Data 360 provisioning failures in sandbox environments. \n\nWe'll provide an update in 30 minutes or sooner if additional information becomes available. \n\n","createdAt":"2026-08-18T12:06:50.523Z","updatedAt":"2026-08-18T12:06:50.526Z"},{"id":20005833,"type":"update","message":"We're continuing actions to revert the recent configuration change we identified as the trigger for Data 360 provisioning failures in sandbox environments. \n\nWe'll provide an update in 30 minutes or sooner if additional information becomes available. \n","createdAt":"2026-08-18T11:38:07.396Z","updatedAt":"2026-08-18T11:38:07.400Z"},{"id":20005832,"type":"update","message":"Customers may continue to experience failures when attempting to provision Data 360 in sandbox environments while we work on resolving the build failure blocking the rollback. The changes needed to revert the recent configuration are approved and in progress. In parallel, we've also identified ‌the last known good version to use as a fallback if needed.\n\nWe'll provide an update in 30 minutes or sooner if additional information becomes available. ","createdAt":"2026-08-18T11:08:41.345Z","updatedAt":"2026-08-18T11:08:41.350Z"},{"id":20005831,"type":"update","message":"The rollback of the recent change is blocked because the build checks are repeatedly failing. We're engaging additional teams to work on alternate measures to resolve ‌build failures. \n\nWe'll provide an update in 30 minutes or sooner if additional information becomes available. ","createdAt":"2026-08-18T10:48:47.406Z","updatedAt":"2026-08-18T10:48:47.411Z"},{"id":20005830,"type":"impactRadiusDecrease","message":"Investigations have highlighted that the impact radius is narrower than initially understood. We will now remove any instances that have not experienced an impact, and these will no longer receive communications about this incident going forward. Impacted instances will continue to be updated. We apologize for any inconvenience caused. ","createdAt":"2026-08-18T10:07:00.004Z","updatedAt":"2026-08-18T10:07:00.010Z"},{"id":20005829,"type":"update","message":"We're investigating an issue impacting Data 360 provisioning in sandbox environments. Customers may experience failures when attempting to provision Data 360. Initial investigations indicate a recent configuration change that didn't complete successfully as the likely trigger. We're evaluating a rollback of that change in a test environment to confirm it resolves the failures.\n\nWe'll provide an update in 30 minutes or sooner if additional information becomes available. ","createdAt":"2026-08-18T09:58:31.689Z","updatedAt":"2026-08-18T09:58:31.694Z"}],"timeline":[{"title":"Update","content":"We’ve resolved the issue affecting Data 360 provisioning in sandbox environments. After validating the corrected configuration in an affected environment, we deployed the update more broadly and confirmed that sandbox provisioning is completing successfully. No additional provisioning failures have been observed.\nWe apologize for how this incident affected you and your business. We will undertake a full investigation of the incident, establishing the technical trigger, the underlying cause, and preventive action to avoid a repeat in the future.","createdAt":"2026-08-18T16:59:46.484Z","updatedAt":"2026-08-18T16:59:46.499Z","entryType":"event","sourceId":20005841,"sourceType":"event"},{"title":"Update","content":"The Salesforce Technology team has observed that instance stability and performance are now at expected levels and declared the incident resolved. We will thoroughly investigate the incident, establishing the technical trigger, the underlying cause, and preventive action to avoid a repeat in the future.","createdAt":"2026-08-18T16:45:16.046Z","updatedAt":"2026-08-18T16:45:16.051Z","entryType":"event","sourceId":20005840,"sourceType":"event"},{"title":"Resolved","content":"Incident Resolved","createdAt":"2026-08-18T16:45:16.011Z","updatedAt":null,"entryType":"impact_end","endTime":"2026-08-18T16:29:00.000Z","sourceId":20004684,"sourceType":"impact","impactStartTime":"2026-08-18T09:51:41.958Z"},{"title":"Update","content":"We've begun deploying the corrected configuration and are validating the update before proceeding with a broader rollout. Customers may continue to experience Data 360 provisioning failures in sandbox environments while this work is underway.\n\nWe'll provide an update in 90 minutes or sooner if additional information becomes available.","createdAt":"2026-08-18T15:11:31.355Z","updatedAt":"2026-08-18T15:11:31.361Z","entryType":"event","sourceId":20005839,"sourceType":"event"},{"title":"Update","content":"We continue working to resolve Data 360 provisioning failures in sandbox environments by deploying an update with a corrected configuration based on a previously stable version. \n\nWe'll provide an update in 60 minutes or sooner if additional information becomes available.\n","createdAt":"2026-08-18T14:16:46.068Z","updatedAt":"2026-08-18T14:16:46.073Z","entryType":"event","sourceId":20005837,"sourceType":"event"},{"title":"Update","content":"We're now pursuing an alternative fix, deploying an update with a corrected configuration. \n\nWe'll provide an update on this in 60 minutes or sooner if additional information becomes available.\n","createdAt":"2026-08-18T13:10:46.013Z","updatedAt":"2026-08-18T13:10:46.018Z","entryType":"event","sourceId":20005836,"sourceType":"event"},{"title":"Update","content":"The most recent attempt to revert the configuration change didn't complete successfully and we're investigating a new strategy.\n\nWe'll provide an update in 30 minutes or sooner if additional information becomes available.\n","createdAt":"2026-08-18T12:41:43.861Z","updatedAt":"2026-08-18T12:41:43.865Z","entryType":"event","sourceId":20005835,"sourceType":"event"},{"title":"Update","content":"We're nearing completion of actions to revert the recent configuration change we identified as the trigger for Data 360 provisioning failures in sandbox environments. \n\nWe'll provide an update in 30 minutes or sooner if additional information becomes available. \n\n","createdAt":"2026-08-18T12:06:50.523Z","updatedAt":"2026-08-18T12:06:50.526Z","entryType":"event","sourceId":20005834,"sourceType":"event"},{"title":"Update","content":"We're continuing actions to revert the recent configuration change we identified as the trigger for Data 360 provisioning failures in sandbox environments. \n\nWe'll provide an update in 30 minutes or sooner if additional information becomes available. \n","createdAt":"2026-08-18T11:38:07.396Z","updatedAt":"2026-08-18T11:38:07.400Z","entryType":"event","sourceId":20005833,"sourceType":"event"},{"title":"Update","content":"Customers may continue to experience failures when attempting to provision Data 360 in sandbox environments while we work on resolving the build failure blocking the rollback. The changes needed to revert the recent configuration are approved and in progress. In parallel, we've also identified ‌the last known good version to use as a fallback if needed.\n\nWe'll provide an update in 30 minutes or sooner if additional information becomes available. ","createdAt":"2026-08-18T11:08:41.345Z","updatedAt":"2026-08-18T11:08:41.350Z","entryType":"event","sourceId":20005832,"sourceType":"event"},{"title":"Update","content":"The rollback of the recent change is blocked because the build checks are repeatedly failing. We're engaging additional teams to work on alternate measures to resolve ‌build failures. \n\nWe'll provide an update in 30 minutes or sooner if additional information becomes available. ","createdAt":"2026-08-18T10:48:47.406Z","updatedAt":"2026-08-18T10:48:47.411Z","entryType":"event","sourceId":20005831,"sourceType":"event"},{"title":"Update","content":"Investigations have highlighted that the impact radius is narrower than initially understood. We will now remove any instances that have not experienced an impact, and these will no longer receive communications about this incident going forward. Impacted instances will continue to be updated. We apologize for any inconvenience caused. ","createdAt":"2026-08-18T10:07:00.004Z","updatedAt":"2026-08-18T10:07:00.010Z","entryType":"event","sourceId":20005830,"sourceType":"event"},{"title":"Update","content":"We're investigating an issue impacting Data 360 provisioning in sandbox environments. Customers may experience failures when attempting to provision Data 360. Initial investigations indicate a recent configuration change that didn't complete successfully as the likely trigger. We're evaluating a rollback of that change in a test environment to confirm it resolves the failures.\n\nWe'll provide an update in 30 minutes or sooner if additional information becomes available. 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confirm that email send functionality is stable. The issue was traced to a service account, which has been restored. Testing also confirms that inbound email delivery is functioning as expected. Some customers may need to retry emails that failed to send during the disruption.\n\nWe apologize for the inconvenience caused by this incident and appreciate your patience while our teams worked to restore service and confirm stability.\n","createdAt":"2026-08-19T07:28:46.872Z","updatedAt":"2026-08-19T07:28:46.919Z"},{"id":20005851,"type":"update","message":"We've restored services on the impacted email infrastructure and we're validating email sending functionality before confirming full resolution. Some customers may continue to experience delivery delays during validation phase.\n\nWe'll provide another update within 30 minutes, or sooner if additional information becomes available.","createdAt":"2026-08-19T07:01:13.095Z","updatedAt":"2026-08-19T07:01:13.100Z"},{"id":20005850,"type":"update","message":"We're aware that some customers may be experiencing intermittent issues sending email. The issue was triggered during maintenance activity on our email infrastructure. We've identified the trigger and are actively working to restore full email send functionality.\n\nWe'll provide another update within 30 minutes, or sooner if there's new information.","createdAt":"2026-08-19T06:36:11.864Z","updatedAt":"2026-08-19T06:36:11.872Z"},{"id":20005849,"type":"startTimeRevision","message":"Upon further investigation, we've determined that the start time of impact is different than initially understood. We've revised the start time of the Trust post to more accurately reflect the time customers may have begun to experience impact. We apologize for any confusion caused by this.","createdAt":"2026-08-19T06:34:17.410Z","updatedAt":"2026-08-19T06:34:17.415Z"}],"timeline":[{"title":"Resolved","content":"Incident Resolved","createdAt":"2026-08-19T07:30:39.215Z","updatedAt":null,"entryType":"impact_end","endTime":"2026-08-19T06:41:00.000Z","sourceId":20004690,"sourceType":"impact","impactStartTime":"2026-08-19T06:07:34.641Z"},{"title":"Update","content":"We confirm that email send functionality is stable. The issue was traced to a service account, which has been restored. Testing also confirms that inbound email delivery is functioning as expected. Some customers may need to retry emails that failed to send during the disruption.\n\nWe apologize for the inconvenience caused by this incident and appreciate your patience while our teams worked to restore service and confirm stability.\n","createdAt":"2026-08-19T07:28:46.872Z","updatedAt":"2026-08-19T07:28:46.919Z","entryType":"event","sourceId":20005852,"sourceType":"event"},{"title":"Update","content":"We've restored services on the impacted email infrastructure and we're validating email sending functionality before confirming full resolution. Some customers may continue to experience delivery delays during validation phase.\n\nWe'll provide another update within 30 minutes, or sooner if additional information becomes available.","createdAt":"2026-08-19T07:01:13.095Z","updatedAt":"2026-08-19T07:01:13.100Z","entryType":"event","sourceId":20005851,"sourceType":"event"},{"title":"Update","content":"We're aware that some customers may be experiencing intermittent issues sending email. The issue was triggered during maintenance activity on our email infrastructure. We've identified the trigger and are actively working to restore full email send functionality.\n\nWe'll provide another update within 30 minutes, or sooner if there's new information.","createdAt":"2026-08-19T06:36:11.864Z","updatedAt":"2026-08-19T06:36:11.872Z","entryType":"event","sourceId":20005850,"sourceType":"event"},{"title":"Update","content":"Upon further investigation, we've determined that the start time of impact is different than initially understood. We've revised the start time of the Trust post to more accurately reflect the time customers may have begun to experience impact. We apologize for any confusion caused by this.","createdAt":"2026-08-19T06:34:17.410Z","updatedAt":"2026-08-19T06:34:17.415Z","entryType":"event","sourceId":20005849,"sourceType":"event"},{"title":"Degradation Started","content":"featureServiceDisruption","createdAt":"2026-08-19T06:07:34.641Z","updatedAt":"2026-08-19T06:34:17.405Z","entryType":"impact_start","startTime":"2026-08-18T22:16:00.000Z","sourceId":20004690,"sourceType":"impact","impactStartTime":"2026-08-19T06:07:34.641Z"}]},{"id":20004362,"externalId":"94276718","message":{"rootCause":null,"actionPlan":null,"pathToResolution":null},"additionalInformation":"","isCore":false,"affectsAll":false,"status":"Resolved","type":"Degradation","createdAt":"2026-08-19T13:50:08.279Z","updatedAt":"2026-08-19T22:07:53.905Z","instanceKeys":["RUNTIMEPLANE-EU","RUNTIMEPLANE-US"],"serviceKeys":["CloudHub20Spaces-CA-CENTRAL-1","CloudHub20Spaces-EU-CENTRAL-1","CloudHub20Spaces-EU-WEST-1","CloudHub20Spaces-EU-WEST-2","CloudHub20Spaces-US-EAST-1","CloudHub20Spaces-US-EAST-2","CloudHub20Spaces-US-WEST-1","CloudHub20Spaces-US-WEST-2"],"IncidentImpacts":[{"id":20004691,"startTime":"2026-08-19T00:54:00.000Z","endTime":"2026-08-19T21:44:00.000Z","type":"muleSoftFeatureDegradation","severity":"minor","createdAt":"2026-08-19T13:50:08.376Z","updatedAt":"2026-08-19T22:07:53.896Z","startTimeCreatedAt":"2026-08-19T13:50:08.376Z","startTimeModifiedAt":"2026-08-19T22:07:53.897Z","endTimeCreatedAt":"2026-08-19T22:05:03.688Z","endTimeModifiedAt":null}],"IncidentEvents":[{"id":20005861,"type":"update","message":"We’ve resolved the issue affecting sandbox patching and pipeline deployments in MuleSoft Private Spaces. We completed remediation across the affected environments and confirmed that all impacted Private Spaces have returned to a healthy state. Running applications remained unaffected throughout the incident.\n\nWe apologize for how this incident affected you and your business. We will undertake a full investigation of the incident, establishing the technical trigger, the underlying cause, and preventive action to avoid a repeat in the future.","createdAt":"2026-08-19T22:05:03.696Z","updatedAt":"2026-08-19T22:05:03.700Z"},{"id":20005860,"type":"update","message":"We continue to restore affected MuleSoft Private Spaces using the validated recovery method, with environments returning to a healthy state as remediation progresses. In parallel, we're also working with our third-party infrastructure provider on additional changes to prevent recurrence.\n\nRunning applications remain unaffected, while sandbox patching and pipeline deployments may continue to be impacted in affected Private Spaces.\n\nWe'll provide an update in 90 minutes, or sooner if additional information becomes available.","createdAt":"2026-08-19T20:54:44.447Z","updatedAt":"2026-08-19T20:54:44.452Z"},{"id":20005859,"type":"update","message":"We continue to apply the validated recovery method to affected MuleSoft Private Spaces, with environments returning to a healthy state as remediation progresses. We're also working with our third-party infrastructure provider to address the network-related issue and prevent additional impact. Running applications remain unaffected, while sandbox patching and pipeline deployments may continue to be impacted in affected Private Spaces.\n\nWe'll provide an update in 90 minutes, or sooner if additional information becomes available.","createdAt":"2026-08-19T19:22:57.511Z","updatedAt":"2026-08-19T19:22:57.514Z"},{"id":20005858,"type":"update","message":"We successfully validated a recovery method and are applying it to the remaining affected environments. In parallel, we're continuing to work with our third-party infrastructure provider to address the underlying service limitation and prevent additional impact.\n\nRunning applications remain unaffected.\n\nWe'll provide an update in 60 minutes, or sooner if additional information becomes available.","createdAt":"2026-08-19T18:15:01.850Z","updatedAt":"2026-08-19T18:15:01.855Z"},{"id":20005857,"type":"update","message":"We identified the technical trigger as a third-party service limitation. We're working with our third-party infrastructure provider to implement changes needed to restore the affected environments and resume pending upgrades. Running applications and production environments remain unaffected.\n\nWe'll provide an update in 60 minutes, or sooner if additional information becomes available.","createdAt":"2026-08-19T16:58:16.072Z","updatedAt":"2026-08-19T16:58:16.077Z"},{"id":20005856,"type":"update","message":"We continue to investigate the issue affecting sandbox patching and pipeline deployments in a subset of MuleSoft Private Spaces. Our teams are working with our third-party infrastructure provider to further investigate the network connectivity issues and determine the path to recovery. 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Running applications and production environments remain unaffected.\n\nWe'll provide an update in 60 minutes, or sooner if additional information becomes available.\n","createdAt":"2026-08-19T14:59:27.768Z","updatedAt":"2026-08-19T14:59:27.773Z"},{"id":20005854,"type":"update","message":"We continue to investigate the MuleSoft sandbox patching issue affecting a subset of private spaces. One impacted space was recovered via a node restart, and we're validating this fix across all other impacted spaces. Running applications and production environments remain unaffected. \n\nWe'll provide an update in 60 minutes, or sooner if additional information becomes available.\n","createdAt":"2026-08-19T14:44:55.167Z","updatedAt":"2026-08-19T14:44:55.170Z"},{"id":20005853,"type":"update","message":"We're aware of an issue affecting MuleSoft sandbox environments in a subset of private spaces across the EU and US. Approximately 42 private spaces are currently degraded, blocking customer sandbox patching and pipeline deployments. Running applications and production environments aren't impacted. We've paused further patching to prevent additional impact and are actively investigating a fix. \n\nWe'll provide an update in 30 minutes or sooner if additional information becomes available.\n","createdAt":"2026-08-19T14:07:54.921Z","updatedAt":"2026-08-19T14:07:54.925Z"}],"timeline":[{"title":"Update","content":"We’ve resolved the issue affecting sandbox patching and pipeline deployments in MuleSoft Private Spaces. We completed remediation across the affected environments and confirmed that all impacted Private Spaces have returned to a healthy state. Running applications remained unaffected throughout the incident.\n\nWe apologize for how this incident affected you and your business. 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resolved the issue affecting Revenue Cloud. We applied the remediation across affected environments, restoring functionality for customers who experienced 400 errors when performing actions such as quoting, ordering, and configuring products. \n\nWe apologize for how this incident affected you and your business. We will undertake a full investigation of the incident, establishing the technical trigger, the underlying cause, and preventive action to avoid a repeat in the future.","createdAt":"2026-08-20T18:17:30.910Z","updatedAt":"2026-08-20T18:17:30.914Z"},{"id":20005879,"type":"update","message":"We’ve applied the remediation across the affected environments, and monitoring indicates that Revenue Cloud functionality is returning to normal. Customers may begin to see functionality restored and improvements in their experience as the remediation takes effect.\n\nWe’re completing remediation in additional environments as a precautionary measure and continuing to monitor and validate recovery.\n\nWe'll provide an update in 30 minutes or sooner if additional information becomes available.","createdAt":"2026-08-20T18:02:02.549Z","updatedAt":"2026-08-20T18:02:02.554Z"},{"id":20005878,"type":"update","message":"The configuration change we validated is restoring Revenue Cloud functionality, and we’ve now applied the remediation across multiple affected environments. We’re continuing remediation efforts across the remaining environments while monitoring recovery.\n\nWe'll provide an update in 60 minutes or sooner if additional information becomes available.","createdAt":"2026-08-20T17:26:35.006Z","updatedAt":"2026-08-20T17:26:35.010Z"},{"id":20005877,"type":"update","message":"We've successfully validated a configuration change that resolved the errors affecting Revenue Cloud functionality in a test environment. We're now applying this change across the remaining affected environments, with recovery progressing as the remediation is completed.\n\nWe'll provide an update in 30 minutes or sooner if additional information becomes available.\n","createdAt":"2026-08-20T16:51:54.554Z","updatedAt":"2026-08-20T16:51:54.557Z"},{"id":20005876,"type":"update","message":"Our investigation has identified a recent deployment to a related service as the likely trigger of the Revenue Cloud issue. We're preparing changes to restore the previous configuration across affected environments and are validating the remediation approach before proceeding.\n\nWe'll provide an update in 30 minutes or sooner if additional information becomes available.","createdAt":"2026-08-20T16:18:55.274Z","updatedAt":"2026-08-20T16:18:55.278Z"},{"id":20005875,"type":"update","message":"Reverting the configuration change didn't resolve the issue. However, we've identified another recent change that aligns with the start of the impact and are deploying an update on an affected environment to validate whether it restores Revenue Cloud functionality.\n\nWe'll provide an update in 30 minutes or sooner if additional information becomes available.","createdAt":"2026-08-20T15:51:09.920Z","updatedAt":"2026-08-20T15:51:09.925Z"},{"id":20005874,"type":"update","message":"We're testing changes to the configuration identified in our investigation to determine whether they restore affected Revenue Cloud functionality. In parallel, we're continuing to investigate other configuration changes that align with the start of the impact.\n\nWe'll provide an update in 30 minutes or sooner if additional information becomes available.","createdAt":"2026-08-20T15:24:09.437Z","updatedAt":"2026-08-20T15:24:09.442Z"},{"id":20005873,"type":"update","message":"Our investigation has highlighted that a recent configuration change seems to align with the start time of the impact. We're currently focused on testing if reverting the configuration change resolves the issue. \n\nWe’ll provide an update in 30 minutes or sooner if additional information becomes available. \n","createdAt":"2026-08-20T14:54:06.159Z","updatedAt":"2026-08-20T14:54:06.164Z"},{"id":20005872,"type":"update","message":"The rollback of the recent release on a test instance has been completed. However,‌ the issue still persists. 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The rollback of the recent change is still underway and we're continuing to monitor it’s progress.\n\nWe've also determined that the start time of impact is different than initially understood. We've revised the start time of the Trust post to more accurately reflect the time customers may have begun to experience impact.\n\nWe’ll provide an update in 30 minutes or sooner if additional information becomes available. \n","createdAt":"2026-08-20T14:06:09.235Z","updatedAt":"2026-08-20T14:06:09.241Z"},{"id":20005869,"type":"update","message":"We’re continuing to monitor the rollback of the recent release on the test instance. In parallel, we are investigating whether there are other actions that can be taken to bring customers out of impact, and additional teams are being engaged. \n\nWe’ll provide an update in 30 minutes or sooner if additional information becomes available. \n","createdAt":"2026-08-20T13:53:10.098Z","updatedAt":"2026-08-20T13:53:10.103Z"},{"id":20005868,"type":"update","message":"The rollback of the recent release on a test instance is still underway. We're continuing to monitor the progress. If this proves successful, the release will be rolled back in all instances which received it. Investigations have highlighted that the impact radius is narrower than initially understood. We will now remove any instances that haven't experienced an impact, and these will no longer receive communications about this incident going forward. Impacted instances will continue to be updated. We apologize for any inconvenience caused. \n\nWe’ll provide an update in 30 minutes or sooner if additional information becomes available. \n","createdAt":"2026-08-20T13:30:19.013Z","updatedAt":"2026-08-20T13:30:19.019Z"},{"id":20005867,"type":"update","message":"We've identified a recent release which may be the trigger of the issue. We're in the process of rolling back the release on a test instance to see if this resolves the issue.\n\nWe’ll provide an update in 30 minutes or sooner if additional information becomes available. \n","createdAt":"2026-08-20T13:08:54.172Z","updatedAt":"2026-08-20T13:08:54.176Z"},{"id":20005866,"type":"update","message":"We’re investigating a feature degradation impacting Revenue Cloud. Customers may receive 400 errors when performing actions such as quoting, ordering and configuring products. We're continuing to narrow down the scope of impact and will update our messaging to reflect this as we learn more. We're engaging additional teams, and we’ll provide an update in 30 minutes or sooner if additional information becomes available. ","createdAt":"2026-08-20T13:00:11.455Z","updatedAt":"2026-08-20T13:00:11.460Z"}],"timeline":[{"title":"Update","content":"We’ve resolved the issue affecting Revenue Cloud. We applied the remediation across affected environments, restoring functionality for customers who experienced 400 errors when performing actions such as quoting, ordering, and configuring products. \n\nWe apologize for how this incident affected you and your business. We will undertake a full investigation of the incident, establishing the technical trigger, the underlying cause, and preventive action to avoid a repeat in the future.","createdAt":"2026-08-20T18:17:30.910Z","updatedAt":"2026-08-20T18:17:30.914Z","entryType":"event","sourceId":20005880,"sourceType":"event"},{"title":"Resolved","content":"Incident Resolved","createdAt":"2026-08-20T18:17:30.892Z","updatedAt":null,"entryType":"impact_end","endTime":"2026-08-20T17:05:00.000Z","sourceId":20004695,"sourceType":"impact","impactStartTime":"2026-08-20T12:58:43.920Z"},{"title":"Update","content":"We’ve applied the remediation across the affected environments, and monitoring indicates that Revenue Cloud functionality is returning to normal. Customers may begin to see functionality restored and improvements in their experience as the remediation takes effect.\n\nWe’re completing remediation in additional environments as a precautionary measure and continuing to monitor and validate recovery.\n\nWe'll provide an update in 30 minutes or sooner if additional information becomes available.","createdAt":"2026-08-20T18:02:02.549Z","updatedAt":"2026-08-20T18:02:02.554Z","entryType":"event","sourceId":20005879,"sourceType":"event"},{"title":"Update","content":"The configuration change we validated is restoring Revenue Cloud functionality, and we’ve now applied the remediation across multiple affected environments. We’re continuing remediation efforts across the remaining environments while monitoring recovery.\n\nWe'll provide an update in 60 minutes or sooner if additional information becomes available.","createdAt":"2026-08-20T17:26:35.006Z","updatedAt":"2026-08-20T17:26:35.010Z","entryType":"event","sourceId":20005878,"sourceType":"event"},{"title":"Update","content":"We've successfully validated a configuration change that resolved the errors affecting Revenue Cloud functionality in a test environment. 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We're continuing to work with additional teams to check whether a recent configuration changes may instead be the trigger of the issue.  \n\nWe’ll provide an update in 30 minutes or sooner if additional information becomes available. \n","createdAt":"2026-08-20T14:45:15.115Z","updatedAt":"2026-08-20T14:45:15.120Z","entryType":"event","sourceId":20005872,"sourceType":"event"},{"title":"Update","content":"We’ve run into issues performing the rollback on test instances and are attempting to workaround these issues. Additional teams have joined the investigation and are analyzing whether their configurations may have resulted in the issue experienced by customers.\n \nWe’ll provide an update in 30 minutes or sooner if additional information becomes available. \n","createdAt":"2026-08-20T14:30:53.506Z","updatedAt":"2026-08-20T14:30:53.511Z","entryType":"event","sourceId":20005871,"sourceType":"event"},{"title":"Update","content":"We’re examining whether a separate configuration issue may be the trigger of the issue. The rollback of the recent change is still underway and we're continuing to monitor it’s progress.\n\nWe've also determined that the start time of impact is different than initially understood. 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We're continuing to monitor the progress. If this proves successful, the release will be rolled back in all instances which received it. Investigations have highlighted that the impact radius is narrower than initially understood. We will now remove any instances that haven't experienced an impact, and these will no longer receive communications about this incident going forward. Impacted instances will continue to be updated. We apologize for any inconvenience caused. \n\nWe’ll provide an update in 30 minutes or sooner if additional information becomes available. \n","createdAt":"2026-08-20T13:30:19.013Z","updatedAt":"2026-08-20T13:30:19.019Z","entryType":"event","sourceId":20005868,"sourceType":"event"},{"title":"Update","content":"We've identified a recent release which may be the trigger of the issue. We're in the process of rolling back the release on a test instance to see if this resolves the issue.\n\nWe’ll provide an update in 30 minutes or sooner if additional information becomes available. \n","createdAt":"2026-08-20T13:08:54.172Z","updatedAt":"2026-08-20T13:08:54.176Z","entryType":"event","sourceId":20005867,"sourceType":"event"},{"title":"Update","content":"We’re investigating a feature degradation impacting Revenue Cloud. Customers may receive 400 errors when performing actions such as quoting, ordering and configuring products. We're continuing to narrow down the scope of impact and will update our messaging to reflect this as we learn more. We're engaging additional teams, and we’ll provide an update in 30 minutes or sooner if additional information becomes available. ","createdAt":"2026-08-20T13:00:11.455Z","updatedAt":"2026-08-20T13:00:11.460Z","entryType":"event","sourceId":20005866,"sourceType":"event"},{"title":"Degradation Started","content":"featurePerfDegradation","createdAt":"2026-08-20T12:58:43.920Z","updatedAt":"2026-08-20T14:06:09.229Z","entryType":"impact_start","startTime":"2026-08-20T09:00:00.000Z","sourceId":20004695,"sourceType":"impact","impactStartTime":"2026-08-20T12:58:43.920Z"}]},{"id":20004368,"externalId":"94353826","message":{"rootCause":null,"actionPlan":null,"pathToResolution":null},"additionalInformation":"","isCore":false,"affectsAll":false,"status":"Resolved","type":"Disruption","createdAt":"2026-08-20T23:38:00.849Z","updatedAt":"2026-08-21T00:42:40.379Z","instanceKeys":["CS246"],"serviceKeys":["coreService"],"IncidentImpacts":[{"id":20004697,"startTime":"2026-08-20T23:37:00.000Z","endTime":"2026-08-21T00:22:00.000Z","type":"serviceDisruption","severity":"major","createdAt":"2026-08-20T23:38:00.948Z","updatedAt":"2026-08-21T00:42:40.362Z","startTimeCreatedAt":"2026-08-20T23:38:00.948Z","startTimeModifiedAt":null,"endTimeCreatedAt":"2026-08-21T00:42:40.362Z","endTimeModifiedAt":null}],"IncidentEvents":[{"id":20005886,"type":"update","message":"We’ve completed the site switch and, after a period of monitoring, can confirm that services have been restored with an out of impact time of 00:22 UTC, August 21.\n\nThis is the final update for this incident. ","createdAt":"2026-08-21T00:42:40.370Z","updatedAt":"2026-08-21T00:42:40.375Z"},{"id":20005885,"type":"update","message":"We are preparing to undertake a site switch that is expected to be the quickest way for us to restore services for customers. We can’t currently indicate how long this will take at this stage, but we will provide an update as soon as we have more information. \n\nWe will provide an update in 30 minutes or sooner if new information becomes available. ","createdAt":"2026-08-21T00:28:15.502Z","updatedAt":"2026-08-21T00:28:15.507Z"},{"id":20005884,"type":"update","message":"Upon further investigation, we believe this instance is now experiencing a service disruption as of 23:41 UTC, where users will have no access to Salesforce services hosted on the CS246 instance. We continue to actively work to fully understand the technical trigger.\n\nWe will provide an update in 30 minutes or sooner if additional information becomes available. ","createdAt":"2026-08-21T00:01:48.796Z","updatedAt":"2026-08-21T00:01:48.801Z"},{"id":20005883,"type":"update","message":"We are aware of an issue affecting the availability of certain services on instance CS246. Some customers may be unable to access affected services or may experience delays, timeouts or slow load times. Our technical teams are actively investigating the cause and working toward a resolution. \n\nWe will provide an update in 30 minutes or sooner if additional information becomes available. \n","createdAt":"2026-08-20T23:38:00.954Z","updatedAt":"2026-08-20T23:38:00.959Z"}],"timeline":[{"title":"Update","content":"We’ve completed the site switch and, after a period of monitoring, can confirm that services have been restored with an out of impact time of 00:22 UTC, August 21.\n\nThis is the final update for this incident. ","createdAt":"2026-08-21T00:42:40.370Z","updatedAt":"2026-08-21T00:42:40.375Z","entryType":"event","sourceId":20005886,"sourceType":"event"},{"title":"Resolved","content":"Incident Resolved","createdAt":"2026-08-21T00:42:40.362Z","updatedAt":null,"entryType":"impact_end","endTime":"2026-08-21T00:22:00.000Z","sourceId":20004697,"sourceType":"impact","impactStartTime":"2026-08-20T23:38:00.948Z"},{"title":"Update","content":"We are preparing to undertake a site switch that is expected to be the quickest way for us to restore services for customers. We can’t currently indicate how long this will take at this stage, but we will provide an update as soon as we have more information. \n\nWe will provide an update in 30 minutes or sooner if new information becomes available. ","createdAt":"2026-08-21T00:28:15.502Z","updatedAt":"2026-08-21T00:28:15.507Z","entryType":"event","sourceId":20005885,"sourceType":"event"},{"title":"Update","content":"Upon further investigation, we believe this instance is now experiencing a service disruption as of 23:41 UTC, where users will have no access to Salesforce services hosted on the CS246 instance. We continue to actively work to fully understand the technical trigger.\n\nWe will provide an update in 30 minutes or sooner if additional information becomes available. ","createdAt":"2026-08-21T00:01:48.796Z","updatedAt":"2026-08-21T00:01:48.801Z","entryType":"event","sourceId":20005884,"sourceType":"event"},{"title":"Update","content":"We are aware of an issue affecting the availability of certain services on instance CS246. Some customers may be unable to access affected services or may experience delays, timeouts or slow load times. Our technical teams are actively investigating the cause and working toward a resolution. \n\nWe will provide an update in 30 minutes or sooner if additional information becomes available. \n","createdAt":"2026-08-20T23:38:00.954Z","updatedAt":"2026-08-20T23:38:00.959Z","entryType":"event","sourceId":20005883,"sourceType":"event"},{"title":"Disruption Started","content":"serviceDisruption","createdAt":"2026-08-20T23:38:00.948Z","updatedAt":null,"entryType":"impact_start","startTime":"2026-08-20T23:37:00.000Z","sourceId":20004697,"sourceType":"impact","impactStartTime":"2026-08-20T23:38:00.948Z"}]},{"id":20004367,"externalId":"94346710","message":{"rootCause":null,"actionPlan":null,"pathToResolution":null},"additionalInformation":"Private Connect","isCore":false,"affectsAll":false,"status":"Resolved","type":"Degradation","createdAt":"2026-08-20T21:01:40.276Z","updatedAt":"2026-08-24T04:02:42.373Z","instanceKeys":["ARE2S","ARE4S","AUS2S","AUS4S","AUS6S","AUS14S","AUS16S","AUS20S","AUS22S","AUS24S","AUS26S","AUS28S","AUS36S","AUS38S","AUS80S","BRA2S","BRA4S","BRA6S","BRA8S","BRA54S","BRA60S","BRA62S","CAN2S","CAN4S","CAN6S","CAN8S","CAN20S","CAN70S","CAN86S","CHE2S","CHE4S","CHE26S","DEU2S","DEU4S","DEU6S","DEU8S","DEU10S","DEU12S","DEU14S","DEU16S","DEU20S","DEU36","DEU38","DEU52","DEU54","DEU56","DEU58","DEU60","DEU62S","DEU66","DEU68","DEU70","DEU72","DEU74","DEU76","DEU78","DEU84","DEU86","DEU90","DEU92","DEU94","DEU96","DEU100","DEU102","DEU104S","DEU106","DEU108","DEU110","DEU112","DEU114S","DEU116S","DEU118","DEU120","DEU122","DEU124","DEU126","DEU128","DEU130","DEU132","DEU146S","DEU150S","DEU152","DEU154S","DEU156S","DEU158S","FRA2S","FRA4S","FRA6S","FRA8S","FRA12S","FRA24S","FRA96S","FRA98S","FRA116S","FRA118S","GBR2S","GBR4S","GBR40S","GBR42S","GBR44S","GBR60S","GBR62S","GBR90S","GBR92S","GBR106S","GBR108S","GBR110S","GBR136S","GBR138S","GBR144S","GBR146S","IDN2S","IDN4S","IND2S","IND3S","IND4S","IND6S","IND8S","IND10S","IND12S","IND14S","IND16S","IND18S","IND20S","IND22S","IND24S","IND26S","IND28S","IND140S","IND142S","IND146S","IND148S","IND174S","IND176S","IND178S","IND180S","IND182S","IND184S","IND192S","IND194S","IND196S","IND198S","ISR2S","ISR4S","ITA2S","ITA4S","ITA22S","ITA32S","ITA52S","ITA58S","ITA60S","JPN2S","JPN4S","JPN6S","JPN8S","JPN10S","JPN12S","JPN18S","JPN20S","JPN22S","JPN24S","JPN28S","JPN152S","JPN154S","JPN172S","JPN174S","JPN178S","JPN180S","JPN182S","JPN184S","KOR4S","SGP2S","SGP4S","SGP6S","SGP8S","SWE2S","SWE4S","SWE6S","SWE28S","SWE30S","SWE44S","SWE60S","SWE88S","SWE90S","SWE92S","SWE94S","SWE96S","SWE120S","SWE128S","SWE130S","SWE132S","SWE136S","USA2S","USA3S","USA8S","USA20S","USA22S","USA28S","USA30S","USA32S","USA60S","USA62S","USA80S","USA202S","USA224S","USA240S","USA242S","USA244S","USA248S","USA250S","USA252S","USA254S","USA256S","USA258S","USA260S","USA262S","USA268S","USA270S","USA366S","USA432S","USA434S","USA446S","USA448S","USA488S","USA490S","USA534S","USA540S","USA542S","USA654S","USA656S","USA658S","USA660S","USA662S","USA664S","USA666S","USA668S","USA670S","USA672S","USA710S","USA712S","USA750S","USA752S","USA754S","USA756S","USA758S","USA760S","USA762S","USA764S","USA766S","USA768S","USA770S","USA772S","USA774S","USA786S","USA792S","USA794","USA804S","USA836S","USA870S","USA872S","USA874S","USA880S","USA882S","USA884S","USA886S","USA888S","USA890S","USA892S","USA894S","USA896S","USA898S","USA900S","USA902S","USA916S","USA932S","USA934S","USA936S","USA938S","USA940S","USA942S","USA944S","USA946S","USA950S","USA952S","USA954S","USA996S","USA1036S","USA1062","USA1068S","USA1070S","USA1074S","USA1076S","USA1088S","USA1128S","USA1130S","USA1134S","USA1136S","USA1148S","USA1150S","USA1152S","USA1154S","USA1156S","USA1178S","USA1194S","USA1196S","USA1198S","USA1200S","USA1202S","USA1204S","USA1206S","USA1208S","USA1214S","USA1216S","USA1218S","USA1220S","USA1234S","USA1236S","USA1238S","USA1240S","USA1242S","USA1244S","USA1246S","USA1248S","USA1250S","USA1252S","USA1254S","USA1256S","USA1258S","USA1260S","USA1262S","USA1264S","USA1266S","USA1274S","USA1276S","USA1278S","USA1310S","USA1312S","USA1316S","USA1340S","USA1342S","ZAF2S","ZAF4S"],"serviceKeys":["coreService"],"IncidentImpacts":[{"id":20004696,"startTime":"2026-08-19T07:38:00.000Z","endTime":"2026-08-23T11:20:00.000Z","type":"featurePerfDegradation","severity":"minor","createdAt":"2026-08-20T21:01:40.381Z","updatedAt":"2026-08-24T03:58:33.942Z","startTimeCreatedAt":"2026-08-20T21:01:40.381Z","startTimeModifiedAt":null,"endTimeCreatedAt":"2026-08-24T03:58:33.942Z","endTimeModifiedAt":null}],"IncidentEvents":[{"id":20005897,"type":"update","message":"We have completed the deployment addressing intermittent timeouts for Private Connect inbound calls across all impacted instances. The normal call behavior has been restored for the affected customers.\nWe apologize for any inconvenience this incident may have caused. ","createdAt":"2026-08-24T03:58:33.951Z","updatedAt":"2026-08-24T04:02:42.369Z"},{"id":20005890,"type":"update","message":"We have successfully completed validation of the fix in our test environment and have begun rolling it out to production. Our teams will continue deploying the fix across all remaining impacted environments while closely monitoring services.\nWe will provide another update as significant progress is made or sooner if additional information becomes available.\n","createdAt":"2026-08-21T04:29:35.698Z","updatedAt":"2026-08-21T04:29:35.703Z"},{"id":20005888,"type":"update","message":"We’ve developed a fix for this issue and deployed it to test instances for validation before a wider rollout. Once validation is complete, we will deploy the fix to all impacted environments.\n\nWe'll provide another update as significant progress is made or sooner if additional information becomes available.","createdAt":"2026-08-21T02:17:19.494Z","updatedAt":"2026-08-21T02:17:19.499Z"},{"id":20005887,"type":"impactRadiusIncrease","message":"Investigations have highlighted that the impact radius is broader than initially understood. We have updated the posting to reflect the additional instances experiencing impact, and customers in these instances will receive communications related to this incident going forward.  ","createdAt":"2026-08-21T01:59:40.172Z","updatedAt":"2026-08-21T01:59:40.176Z"},{"id":20005882,"type":"update","message":"We are continuing to develop and validate a fix for this issue before deploying it to the affected environments.\n\nWe will provide another update as significant progress is made or sooner if additional information becomes available.","createdAt":"2026-08-20T22:12:08.952Z","updatedAt":"2026-08-20T22:12:08.957Z"},{"id":20005881,"type":"update","message":"We're investigating an issue affecting Private Connect where some customers may experience degraded connectivity to Salesforce services. We've identified a recent change as the likely trigger and are working to deploy a fix. Additional teams have been engaged to help progress the remediation.\n\nWe'll provide an update in 60 minutes or sooner if additional information becomes available.","createdAt":"2026-08-20T21:09:19.312Z","updatedAt":"2026-08-20T21:09:19.316Z"}],"timeline":[{"title":"Update","content":"We have completed the deployment addressing intermittent timeouts for Private Connect inbound calls across all impacted instances. The normal call behavior has been restored for the affected customers.\nWe apologize for any inconvenience this incident may have caused. ","createdAt":"2026-08-24T03:58:33.951Z","updatedAt":"2026-08-24T04:02:42.369Z","entryType":"event","sourceId":20005897,"sourceType":"event"},{"title":"Resolved","content":"Incident Resolved","createdAt":"2026-08-24T03:58:33.942Z","updatedAt":null,"entryType":"impact_end","endTime":"2026-08-23T11:20:00.000Z","sourceId":20004696,"sourceType":"impact","impactStartTime":"2026-08-20T21:01:40.381Z"},{"title":"Update","content":"We have successfully completed validation of the fix in our test environment and have begun rolling it out to production. Our teams will continue deploying the fix across all remaining impacted environments while closely monitoring services.\nWe will provide another update as significant progress is made or sooner if additional information becomes available.\n","createdAt":"2026-08-21T04:29:35.698Z","updatedAt":"2026-08-21T04:29:35.703Z","entryType":"event","sourceId":20005890,"sourceType":"event"},{"title":"Update","content":"We’ve developed a fix for this issue and deployed it to test instances for validation before a wider rollout. Once validation is complete, we will deploy the fix to all impacted environments.\n\nWe'll provide another update as significant progress is made or sooner if additional information becomes available.","createdAt":"2026-08-21T02:17:19.494Z","updatedAt":"2026-08-21T02:17:19.499Z","entryType":"event","sourceId":20005888,"sourceType":"event"},{"title":"Update","content":"Investigations have highlighted that the impact radius is broader than initially understood. We have updated the posting to reflect the additional instances experiencing impact, and customers in these instances will receive communications related to this incident going forward.  ","createdAt":"2026-08-21T01:59:40.172Z","updatedAt":"2026-08-21T01:59:40.176Z","entryType":"event","sourceId":20005887,"sourceType":"event"},{"title":"Update","content":"We are continuing to develop and validate a fix for this issue before deploying it to the affected environments.\n\nWe will provide another update as significant progress is made or sooner if additional information becomes available.","createdAt":"2026-08-20T22:12:08.952Z","updatedAt":"2026-08-20T22:12:08.957Z","entryType":"event","sourceId":20005882,"sourceType":"event"},{"title":"Update","content":"We're investigating an issue affecting Private Connect where some customers may experience degraded connectivity to Salesforce services. We've identified a recent change as the likely trigger and are working to deploy a fix. Additional teams have been engaged to help progress the remediation.\n\nWe'll provide an update in 60 minutes or sooner if additional information becomes available.","createdAt":"2026-08-20T21:09:19.312Z","updatedAt":"2026-08-20T21:09:19.316Z","entryType":"event","sourceId":20005881,"sourceType":"event"},{"title":"Degradation Started","content":"featurePerfDegradation","createdAt":"2026-08-20T21:01:40.381Z","updatedAt":null,"entryType":"impact_start","startTime":"2026-08-19T07:38:00.000Z","sourceId":20004696,"sourceType":"impact","impactStartTime":"2026-08-20T21:01:40.381Z"}]},{"id":20004369,"externalId":"94346710","message":{"rootCause":null,"actionPlan":null,"pathToResolution":null},"additionalInformation":"For previous updates, please refer to trust update https://status.salesforce.com/incidents/20004367","isCore":false,"affectsAll":false,"status":"Resolved","type":"Degradation","createdAt":"2026-08-21T03:46:15.821Z","updatedAt":"2026-08-21T04:11:29.808Z","instanceKeys":["AUS18S","KOR2S","USA948S"],"serviceKeys":["coreService"],"IncidentImpacts":[{"id":20004698,"startTime":"2026-08-19T07:38:00.000Z","endTime":"2026-08-21T02:58:00.000Z","type":"featurePerfDegradation","severity":"minor","createdAt":"2026-08-21T03:46:15.909Z","updatedAt":"2026-08-21T03:46:15.914Z","startTimeCreatedAt":"2026-08-21T03:46:15.909Z","startTimeModifiedAt":null,"endTimeCreatedAt":"2026-08-21T03:46:15.909Z","endTimeModifiedAt":null}],"IncidentEvents":[{"id":20005889,"type":"update","message":"We investigated an issue affecting Private Connect  services that caused degraded connectivity to Salesforce services for some customers. 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We apologize for any confusion caused by this.","createdAt":"2026-08-25T18:06:35.541Z","updatedAt":"2026-08-25T18:06:35.546Z","entryType":"event","sourceId":20005917,"sourceType":"event"},{"title":"Resolved","content":"Incident Resolved","createdAt":"2026-08-25T18:06:35.533Z","updatedAt":null,"entryType":"impact_end","endTime":"2026-08-25T17:57:00.000Z","sourceId":20004707,"sourceType":"impact","impactStartTime":"2026-08-25T17:29:09.621Z"},{"title":"Update","content":"We're addressing an issue that prevents some customers from publishing agent network assets through the Project View command line interface (CLI). We rolled back a recent change and have confirmed this has resolved the issue. We're continuing the rollback to the other impacted instances. We'll provide an update in 60 minutes or sooner if additional information becomes available.","createdAt":"2026-08-25T17:53:48.312Z","updatedAt":"2026-08-25T17:53:48.317Z","entryType":"event","sourceId":20005916,"sourceType":"event"},{"title":"Degradation Started","content":"muleSoftFeatureDisruption","createdAt":"2026-08-25T17:29:09.621Z","updatedAt":"2026-08-25T18:06:35.533Z","entryType":"impact_start","startTime":"2026-08-25T01:53:00.000Z","sourceId":20004707,"sourceType":"impact","impactStartTime":"2026-08-25T17:29:09.621Z"}]},{"id":20004378,"externalId":"94536555","message":{"rootCause":null,"actionPlan":null,"pathToResolution":null},"additionalInformation":"","isCore":false,"affectsAll":false,"status":"Resolved","type":"Disruption","createdAt":"2026-08-25T22:54:22.671Z","updatedAt":"2026-08-25T22:54:22.773Z","instanceKeys":["ANYPOINTMQ-EU"],"serviceKeys":["AnypointMQ-Broker-eu-west-1"],"IncidentImpacts":[{"id":20004708,"startTime":"2026-08-25T20:01:00.000Z","endTime":"2026-08-25T21:50:00.000Z","type":"muleSoftServiceDisruption","severity":"major","createdAt":"2026-08-25T22:54:22.762Z","updatedAt":"2026-08-25T22:54:22.766Z","startTimeCreatedAt":"2026-08-25T22:54:22.762Z","startTimeModifiedAt":null,"endTimeCreatedAt":"2026-08-25T22:54:22.762Z","endTimeModifiedAt":null}],"IncidentEvents":[{"id":20005922,"type":"update","message":"We’ve resolved a service disruption affecting Anypoint MQ in the EU region. During the period of impact, customers may have been unable to authenticate, retrieve data from Anypoint MQ, or initiate new jobs, with affected requests returning 5xx errors. Service was restored as of 21:50 UTC, and we’ve confirmed that Anypoint MQ is operating normally.\n\nWe apologize for how this incident affected you and your business. We will undertake a full investigation of the incident, establishing the technical trigger, the underlying cause, and preventive action to avoid a repeat in the future.","createdAt":"2026-08-25T22:54:22.768Z","updatedAt":"2026-08-25T22:54:22.771Z"}],"timeline":[{"title":"Update","content":"We’ve resolved a service disruption affecting Anypoint MQ in the EU region. During the period of impact, customers may have been unable to authenticate, retrieve data from Anypoint MQ, or initiate new jobs, with affected requests returning 5xx errors. Service was restored as of 21:50 UTC, and we’ve confirmed that Anypoint MQ is operating normally.\n\nWe apologize for how this incident affected you and your business. We will undertake a full investigation of the incident, establishing the technical trigger, the underlying cause, and preventive action to avoid a repeat in the future.","createdAt":"2026-08-25T22:54:22.768Z","updatedAt":"2026-08-25T22:54:22.771Z","entryType":"event","sourceId":20005922,"sourceType":"event"},{"title":"Resolved","content":"Incident Resolved","createdAt":"2026-08-25T22:54:22.762Z","updatedAt":null,"entryType":"impact_end","endTime":"2026-08-25T21:50:00.000Z","sourceId":20004708,"sourceType":"impact","impactStartTime":"2026-08-25T22:54:22.762Z"},{"title":"Disruption Started","content":"muleSoftServiceDisruption","createdAt":"2026-08-25T22:54:22.762Z","updatedAt":null,"entryType":"impact_start","startTime":"2026-08-25T20:01:00.000Z","sourceId":20004708,"sourceType":"impact","impactStartTime":"2026-08-25T22:54:22.762Z"}]},{"id":20004379,"externalId":"94612497","message":{"rootCause":null,"actionPlan":null,"pathToResolution":null},"additionalInformation":"","isCore":false,"affectsAll":false,"status":"Resolved","type":"Degradation","createdAt":"2026-08-27T09:25:11.120Z","updatedAt":"2026-08-27T10:12:17.650Z","instanceKeys":["DB767","DB792","DB7114"],"serviceKeys":["MarketingCloudCoreService"],"IncidentImpacts":[{"id":20004709,"startTime":"2026-08-27T01:44:00.000Z","endTime":"2026-08-27T09:42:00.000Z","type":"marketingCloudDegradation","severity":"minor","createdAt":"2026-08-27T09:25:11.220Z","updatedAt":"2026-08-27T10:12:17.639Z","startTimeCreatedAt":"2026-08-27T09:25:11.220Z","startTimeModifiedAt":"2026-08-27T10:12:17.639Z","endTimeCreatedAt":"2026-08-27T10:12:17.639Z","endTimeModifiedAt":null}],"IncidentEvents":[{"id":20005927,"type":"update","message":"\nWe identified three affected system components that were not receiving traffic and were returning errors. We removed the affected components, and service has been fully restored.\n\nUpon further investigation, we've determined that the start time of impact is different than initially understood. We've revised the start time of the Trust post to more accurately reflect the time customers may have begun to experience impact.\n\nWe apologize for the impact to you and your business. We will fully investigate the trigger and root cause, and put preventive action in place.","createdAt":"2026-08-27T10:12:17.644Z","updatedAt":"2026-08-27T10:12:17.647Z"},{"id":20005925,"type":"update","message":"We are investigating an issue affecting a subset of customers when trying to send SMS and email messages through our transactional messaging API. Some requests may intermittently fail with a server error, though retries are generally successful. \n\nWe'll provide an update in 30 minutes or sooner if additional information becomes available.\n","createdAt":"2026-08-27T09:34:53.382Z","updatedAt":"2026-08-27T09:39:49.213Z"}],"timeline":[{"title":"Update","content":"\nWe identified three affected system components that were not receiving traffic and were returning errors. We removed the affected components, and service has been fully restored.\n\nUpon further investigation, we've determined that the start time of impact is different than initially understood. We've revised the start time of the Trust post to more accurately reflect the time customers may have begun to experience impact.\n\nWe apologize for the impact to you and your business. We will fully investigate the trigger and root cause, and put preventive action in place.","createdAt":"2026-08-27T10:12:17.644Z","updatedAt":"2026-08-27T10:12:17.647Z","entryType":"event","sourceId":20005927,"sourceType":"event"},{"title":"Resolved","content":"Incident Resolved","createdAt":"2026-08-27T10:12:17.639Z","updatedAt":null,"entryType":"impact_end","endTime":"2026-08-27T09:42:00.000Z","sourceId":20004709,"sourceType":"impact","impactStartTime":"2026-08-27T09:25:11.220Z"},{"title":"Update","content":"We are investigating an issue affecting a subset of customers when trying to send SMS and email messages through our transactional messaging API. Some requests may intermittently fail with a server error, though retries are generally successful. \n\nWe'll provide an update in 30 minutes or sooner if additional information becomes available.\n","createdAt":"2026-08-27T09:34:53.382Z","updatedAt":"2026-08-27T09:39:49.213Z","entryType":"event","sourceId":20005925,"sourceType":"event"},{"title":"Degradation Started","content":"marketingCloudDegradation","createdAt":"2026-08-27T09:25:11.220Z","updatedAt":"2026-08-27T10:12:17.639Z","entryType":"impact_start","startTime":"2026-08-27T01:44:00.000Z","sourceId":20004709,"sourceType":"impact","impactStartTime":"2026-08-27T09:25:11.220Z"}]},{"id":20004380,"externalId":"94614446","message":{"rootCause":null,"actionPlan":null,"pathToResolution":null},"additionalInformation":"","isCore":false,"affectsAll":false,"status":"Resolved","type":"Degradation","createdAt":"2026-08-27T09:43:07.107Z","updatedAt":"2026-08-27T11:06:49.085Z","instanceKeys":["POD194","POD195","POD212","POD213","POD216","POD217","POD234","POD235","POD240","POD241","POD244","POD245","POD246","POD247","POD248","POD249","POD250","POD251","POD252","POD253","POD254","POD255","POD256","POD257","POD258","POD259","POD260","POD261","POD262","POD263","POD266","POD267","POD268","POD269","POD270","POD271","POD272","POD273","POD274","POD275","POD276","POD277","POD278","POD279","POD280","POD281","POD282","POD283","POD284","POD285","POD286","POD287","POD288","POD289","POD290","POD291","POD292","POD293","POD294","POD295","POD296","POD297","POD298","POD299","POD300","POD301","POD302","POD303","POD304","POD305","POD306","POD307","POD308","POD309","POD310","POD311","POD312","POD313","POD314","POD315","POD316","POD317","POD318","POD319","POD320","POD321","POD322","POD323","POD328","POD329","POD330","POD331","POD332","POD333","POD334","POD335","POD336","POD337","POD338","POD339","POD340","POD341","POD342","POD343","POD344","POD345","POD346","POD347","POD348","POD349","POD350","POD351","POD352","POD353","POD354","POD355","POD356","POD357","POD358","POD359","POD360","POD361","POD364","POD365","POD366","POD367","POD368","POD369","POD370","POD371","POD372","POD373","POD374","POD375","POD378","POD379","POD400","POD401","POD402","POD403","POD404","POD405","POD406","POD407","POD408","POD409","POD410","POD411","POD412","POD413","POD414","POD415","POD416","POD417","POD418","POD419"],"serviceKeys":["B2CCore"],"IncidentImpacts":[{"id":20004710,"startTime":"2026-08-27T06:00:00.000Z","endTime":"2026-08-27T10:34:00.000Z","type":"featureServiceDisruption","severity":"minor","createdAt":"2026-08-27T09:43:07.200Z","updatedAt":"2026-08-27T11:06:49.070Z","startTimeCreatedAt":"2026-08-27T09:43:07.201Z","startTimeModifiedAt":null,"endTimeCreatedAt":"2026-08-27T11:06:49.070Z","endTimeModifiedAt":null}],"IncidentEvents":[{"id":20005930,"type":"update","message":"Manual clearing of the cache is complete and after monitoring performance and completing health checks, we can confirm that access to Business Manager has been restored. \n\nCustomers can manually clear the cache to restore access by following the steps outlined here: https://sfdc.co/bQKi6O \n\nWe will perform a full investigation of the incident, confirming the technical trigger, the underlying cause, and preventive action to avoid a repeat in the future. We apologize for how you and your business may have been affected by this incident.","createdAt":"2026-08-27T11:06:49.077Z","updatedAt":"2026-08-27T11:06:49.081Z"},{"id":20005929,"type":"update","message":"A subset of customers who received the release continue to experience blank Business Manager pages due to a mismatch of the cache files. Manually clearing the cache is showing signs of recovery, and we continue to clear the cache to restore ‌access to Business Manager. As a workaround, customers can manually clear the cache to restore access by following the steps outlined here: https://issues.salesforce.com/issue/a02g70000085e8H/  \n\nInvestigations have highlighted that the impact radius is broader than initially understood. We have updated the posting to reflect the additional instances experiencing impact, and customers in these instances will receive communications related to this incident going forward. \n\nWe'll provide an update in 30 minutes or sooner if additional information becomes available. ","createdAt":"2026-08-27T10:58:45.385Z","updatedAt":"2026-08-27T11:06:49.082Z"},{"id":20005928,"type":"update","message":"Investigations indicate that rolling restarts following a recent release triggered the caching issue. We're manually clearing the cache to resolve the issue and customers are seeing signs of recovery. We'll continue clearing the cache for the remaining  impacted PODs. Storefronts aren't impacted. \n\nWe'll provide an update in 30 minutes or sooner if additional information becomes available. ","createdAt":"2026-08-27T10:23:51.384Z","updatedAt":"2026-08-27T10:23:51.389Z"},{"id":20005926,"type":"update","message":"We're investigating an issue where a subset of Commerce Cloud customers are unable to access Business Manager and are seeing a blank page due to a caching issue. This is causing a delay in invoicing and deadlines. Multiple teams have been engaged and are working to restore services. \n\nInvestigations have highlighted that the impact radius is broader than initially understood. We have updated the posting to reflect the additional instances experiencing impact, and customers in these instances will receive communications related to this incident going forward. \n\nWe'll provide an update in 30 minutes or sooner if additional information becomes available. ","createdAt":"2026-08-27T09:57:58.598Z","updatedAt":"2026-08-27T09:57:58.603Z"}],"timeline":[{"title":"Update","content":"Manual clearing of the cache is complete and after monitoring performance and completing health checks, we can confirm that access to Business Manager has been restored. \n\nCustomers can manually clear the cache to restore access by following the steps outlined here: https://sfdc.co/bQKi6O \n\nWe will perform a full investigation of the incident, confirming the technical trigger, the underlying cause, and preventive action to avoid a repeat in the future. We apologize for how you and your business may have been affected by this incident.","createdAt":"2026-08-27T11:06:49.077Z","updatedAt":"2026-08-27T11:06:49.081Z","entryType":"event","sourceId":20005930,"sourceType":"event"},{"title":"Resolved","content":"Incident Resolved","createdAt":"2026-08-27T11:06:49.070Z","updatedAt":null,"entryType":"impact_end","endTime":"2026-08-27T10:34:00.000Z","sourceId":20004710,"sourceType":"impact","impactStartTime":"2026-08-27T09:43:07.201Z"},{"title":"Update","content":"A subset of customers who received the release continue to experience blank Business Manager pages due to a mismatch of the cache files. Manually clearing the cache is showing signs of recovery, and we continue to clear the cache to restore ‌access to Business Manager. As a workaround, customers can manually clear the cache to restore access by following the steps outlined here: https://issues.salesforce.com/issue/a02g70000085e8H/  \n\nInvestigations have highlighted that the impact radius is broader than initially understood. We have updated the posting to reflect the additional instances experiencing impact, and customers in these instances will receive communications related to this incident going forward. \n\nWe'll provide an update in 30 minutes or sooner if additional information becomes available. ","createdAt":"2026-08-27T10:58:45.385Z","updatedAt":"2026-08-27T11:06:49.082Z","entryType":"event","sourceId":20005929,"sourceType":"event"},{"title":"Update","content":"Investigations indicate that rolling restarts following a recent release triggered the caching issue. We're manually clearing the cache to resolve the issue and customers are seeing signs of recovery. We'll continue clearing the cache for the remaining  impacted PODs. Storefronts aren't impacted. \n\nWe'll provide an update in 30 minutes or sooner if additional information becomes available. ","createdAt":"2026-08-27T10:23:51.384Z","updatedAt":"2026-08-27T10:23:51.389Z","entryType":"event","sourceId":20005928,"sourceType":"event"},{"title":"Update","content":"We're investigating an issue where a subset of Commerce Cloud customers are unable to access Business Manager and are seeing a blank page due to a caching issue. This is causing a delay in invoicing and deadlines. Multiple teams have been engaged and are working to restore services. \n\nInvestigations have highlighted that the impact radius is broader than initially understood. We have updated the posting to reflect the additional instances experiencing impact, and customers in these instances will receive communications related to this incident going forward. \n\nWe'll provide an update in 30 minutes or sooner if additional information becomes available. ","createdAt":"2026-08-27T09:57:58.598Z","updatedAt":"2026-08-27T09:57:58.603Z","entryType":"event","sourceId":20005926,"sourceType":"event"},{"title":"Degradation Started","content":"featureServiceDisruption","createdAt":"2026-08-27T09:43:07.201Z","updatedAt":null,"entryType":"impact_start","startTime":"2026-08-27T06:00:00.000Z","sourceId":20004710,"sourceType":"impact","impactStartTime":"2026-08-27T09:43:07.201Z"}]}]