[{"id":20004170,"externalId":"92195249","message":{"rootCause":null,"actionPlan":null,"pathToResolution":null},"additionalInformation":"","isCore":false,"affectsAll":false,"status":"Resolved","type":"Degradation","createdAt":"2026-06-29T01:28:21.893Z","updatedAt":"2026-06-29T01:52:07.058Z","instanceKeys":["AP54"],"serviceKeys":["coreService"],"IncidentImpacts":[{"id":20004488,"startTime":"2026-06-29T01:30:00.000Z","endTime":"2026-06-29T01:35:00.000Z","type":"performanceDegradation","severity":"minor","createdAt":"2026-06-29T01:52:07.052Z","updatedAt":"2026-06-29T01:52:07.056Z","startTimeCreatedAt":"2026-06-29T01:52:07.053Z","startTimeModifiedAt":null,"endTimeCreatedAt":"2026-06-29T01:52:07.053Z","endTimeModifiedAt":null},{"id":20004487,"startTime":"2026-06-29T00:53:00.000Z","endTime":"2026-06-29T01:20:00.000Z","type":"performanceDegradation","severity":"minor","createdAt":"2026-06-29T01:28:21.981Z","updatedAt":"2026-06-29T01:52:07.051Z","startTimeCreatedAt":"2026-06-29T01:28:21.981Z","startTimeModifiedAt":null,"endTimeCreatedAt":"2026-06-29T01:52:07.051Z","endTimeModifiedAt":null}],"IncidentEvents":[],"timeline":[{"title":"Resolved","content":"Incident Resolved","createdAt":"2026-06-29T01:52:07.053Z","updatedAt":null,"entryType":"impact_end","endTime":"2026-06-29T01:35:00.000Z","sourceId":4488,"sourceType":"impact","impactStartTime":"2026-06-29T01:52:07.053Z"},{"title":"Degradation Started","content":"performanceDegradation","createdAt":"2026-06-29T01:52:07.053Z","updatedAt":null,"entryType":"impact_start","startTime":"2026-06-29T01:30:00.000Z","sourceId":4488,"sourceType":"impact","impactStartTime":"2026-06-29T01:52:07.053Z"},{"title":"Resolved","content":"Incident Resolved","createdAt":"2026-06-29T01:52:07.051Z","updatedAt":null,"entryType":"impact_end","endTime":"2026-06-29T01:20:00.000Z","sourceId":4487,"sourceType":"impact","impactStartTime":"2026-06-29T01:28:21.981Z"},{"title":"Degradation Started","content":"performanceDegradation","createdAt":"2026-06-29T01:28:21.981Z","updatedAt":null,"entryType":"impact_start","startTime":"2026-06-29T00:53:00.000Z","sourceId":4487,"sourceType":"impact","impactStartTime":"2026-06-29T01:28:21.981Z"}]},{"id":20004171,"externalId":"92216333","message":{"rootCause":null,"actionPlan":null,"pathToResolution":null},"additionalInformation":"","isCore":false,"affectsAll":false,"status":"Resolved","type":"Degradation","createdAt":"2026-06-29T15:02:04.684Z","updatedAt":"2026-06-29T15:02:04.791Z","instanceKeys":["NA242"],"serviceKeys":["coreService"],"IncidentImpacts":[{"id":20004489,"startTime":"2026-06-29T14:28:00.000Z","endTime":"2026-06-29T14:50:00.000Z","type":"performanceDegradation","severity":"minor","createdAt":"2026-06-29T15:02:04.784Z","updatedAt":"2026-06-29T15:02:04.789Z","startTimeCreatedAt":"2026-06-29T15:02:04.784Z","startTimeModifiedAt":null,"endTimeCreatedAt":"2026-06-29T15:02:04.784Z","endTimeModifiedAt":null}],"IncidentEvents":[],"timeline":[{"title":"Resolved","content":"Incident Resolved","createdAt":"2026-06-29T15:02:04.784Z","updatedAt":null,"entryType":"impact_end","endTime":"2026-06-29T14:50:00.000Z","sourceId":4489,"sourceType":"impact","impactStartTime":"2026-06-29T15:02:04.784Z"},{"title":"Degradation Started","content":"performanceDegradation","createdAt":"2026-06-29T15:02:04.784Z","updatedAt":null,"entryType":"impact_start","startTime":"2026-06-29T14:28:00.000Z","sourceId":4489,"sourceType":"impact","impactStartTime":"2026-06-29T15:02:04.784Z"}]},{"id":20004172,"externalId":"92243561","message":{"rootCause":null,"actionPlan":null,"pathToResolution":null},"additionalInformation":"","isCore":false,"affectsAll":false,"status":"Resolved","type":"Degradation","createdAt":"2026-06-30T04:59:52.454Z","updatedAt":"2026-06-30T04:59:56.890Z","instanceKeys":["NA225"],"serviceKeys":["coreService"],"IncidentImpacts":[{"id":20004490,"startTime":"2026-06-30T04:12:00.000Z","endTime":"2026-06-30T04:21:00.000Z","type":"performanceDegradation","severity":"minor","createdAt":"2026-06-30T04:59:52.542Z","updatedAt":"2026-06-30T04:59:52.546Z","startTimeCreatedAt":"2026-06-30T04:59:52.542Z","startTimeModifiedAt":null,"endTimeCreatedAt":"2026-06-30T04:59:52.542Z","endTimeModifiedAt":null}],"IncidentEvents":[],"timeline":[{"title":"Resolved","content":"Incident Resolved","createdAt":"2026-06-30T04:59:52.542Z","updatedAt":null,"entryType":"impact_end","endTime":"2026-06-30T04:21:00.000Z","sourceId":4490,"sourceType":"impact","impactStartTime":"2026-06-30T04:59:52.542Z"},{"title":"Degradation Started","content":"performanceDegradation","createdAt":"2026-06-30T04:59:52.542Z","updatedAt":null,"entryType":"impact_start","startTime":"2026-06-30T04:12:00.000Z","sourceId":4490,"sourceType":"impact","impactStartTime":"2026-06-30T04:59:52.542Z"}]},{"id":20004205,"externalId":"92345520","message":{"rootCause":null,"actionPlan":null,"pathToResolution":null},"additionalInformation":"","isCore":false,"affectsAll":false,"status":"Resolved","type":"Degradation","createdAt":"2026-07-03T14:28:28.077Z","updatedAt":"2026-07-03T14:28:28.175Z","instanceKeys":["BRA18","BRA28","BRA54S","FRA8S","ITA30","USA344","USA564","USA684","USA1052"],"serviceKeys":["Customer360Audiences"],"IncidentImpacts":[{"id":20004523,"startTime":"2026-06-30T22:20:00.000Z","endTime":"2026-07-02T16:58:00.000Z","type":"featurePerfDegradation","severity":"minor","createdAt":"2026-07-03T14:28:28.162Z","updatedAt":"2026-07-03T14:28:28.167Z","startTimeCreatedAt":"2026-07-03T14:28:28.163Z","startTimeModifiedAt":null,"endTimeCreatedAt":"2026-07-03T14:28:28.163Z","endTimeModifiedAt":null}],"IncidentEvents":[{"id":20005531,"type":"update","message":"\nWe’ve validated that all search index rebuilds that were triggered between 22:20 UTC on June 30 and 16:40 UTC on July 1 which were stuck in a ‘submitted’ status have been correctly processed. A code fix was successfully deployed and customers are no longer impacted as of 16:58 UTC on July 2.\n\nCustomers were previously notified of this issue via Trust messaging here: https://status.salesforce.com/incidents/20004177 \n\nWe apologize for how this incident may have affected you and your business.\n\n","createdAt":"2026-07-03T14:28:28.169Z","updatedAt":"2026-07-03T14:28:28.173Z"}],"timeline":[{"title":"Update","content":"\nWe’ve validated that all search index rebuilds that were triggered between 22:20 UTC on June 30 and 16:40 UTC on July 1 which were stuck in a ‘submitted’ status have been correctly processed. A code fix was successfully deployed and customers are no longer impacted as of 16:58 UTC on July 2.\n\nCustomers were previously notified of this issue via Trust messaging here: https://status.salesforce.com/incidents/20004177 \n\nWe apologize for how this incident may have affected you and your business.\n\n","createdAt":"2026-07-03T14:28:28.169Z","updatedAt":"2026-07-03T14:28:28.173Z","entryType":"event","sourceId":5531,"sourceType":"event"},{"title":"Resolved","content":"Incident Resolved","createdAt":"2026-07-03T14:28:28.163Z","updatedAt":null,"entryType":"impact_end","endTime":"2026-07-02T16:58:00.000Z","sourceId":4523,"sourceType":"impact","impactStartTime":"2026-07-03T14:28:28.163Z"},{"title":"Degradation Started","content":"featurePerfDegradation","createdAt":"2026-07-03T14:28:28.163Z","updatedAt":null,"entryType":"impact_start","startTime":"2026-06-30T22:20:00.000Z","sourceId":4523,"sourceType":"impact","impactStartTime":"2026-07-03T14:28:28.163Z"}]},{"id":20004173,"externalId":"92244500","message":{"rootCause":null,"actionPlan":null,"pathToResolution":null},"additionalInformation":"","isCore":false,"affectsAll":false,"status":"Resolved","type":"Degradation","createdAt":"2026-06-30T05:49:53.094Z","updatedAt":"2026-06-30T22:15:01.045Z","instanceKeys":["GBR2S","GBR4S","GBR34","GBR36","GBR38","GBR40S","GBR42S","GBR44S","GBR46","GBR48","GBR50","GBR52","GBR54","GBR56","GBR58","GBR60S","GBR62S","GBR64","GBR66","GBR68","GBR70","GBR72","GBR74","GBR76","GBR78","GBR80","GBR82","GBR84","GBR86","GBR88","GBR90S","GBR92S","GBR94","GBR96","GBR98","GBR100","GBR102","GBR106S","GBR108S","GBR110S","GBR112","GBR116","GBR118","GBR120","GBR122","GBR124","GBR136S","GBR138S","GBR140","GBR142","GBR144S","GBR146S"],"serviceKeys":["coreService"],"IncidentImpacts":[{"id":20004491,"startTime":"2026-06-29T05:45:00.000Z","endTime":"2026-06-30T22:00:00.000Z","type":"featurePerfDegradation","severity":"minor","createdAt":"2026-06-30T05:49:53.201Z","updatedAt":"2026-06-30T22:15:01.043Z","startTimeCreatedAt":"2026-06-30T05:49:53.201Z","startTimeModifiedAt":null,"endTimeCreatedAt":"2026-06-30T22:15:01.043Z","endTimeModifiedAt":null}],"IncidentEvents":[{"id":20005490,"type":"update","message":"The backlog of Event Log Files has successfully been processed to within normal service parameters. The service is now fully operational, and customers should no longer experience abnormal delays in receiving Event Log Files.\n\nWe apologize for how you and your business may have been affected by this incident. We will thoroughly investigate the incident, confirming the technical trigger, the underlying cause, and preventive action to avoid a repeat in the future.\n","createdAt":"2026-06-30T22:15:01.048Z","updatedAt":"2026-06-30T22:15:01.055Z"},{"id":20005489,"type":"update","message":"We continue to closely monitor the recovery process to ensure that progress in resolving Event Log File delivery delays remains on track for affected customers. \nThe  backlog is reducing, with completion expected to take several hours. \nWe'll provide an update when there are significant changes, or sooner if additional information becomes available.\n","createdAt":"2026-06-30T15:03:24.358Z","updatedAt":"2026-06-30T15:03:24.362Z"},{"id":20005488,"type":"update","message":"We are actively monitoring the recovery to ensure the processing backlogs continue to clear as expected. Due to a large backlog, processing of pending Event Log Files will take several hours. Files are being processed in order, and the backlog is gradually reducing.\n\nWe'll provide an update when there are significant changes, or sooner if additional information becomes available.\n","createdAt":"2026-06-30T13:22:01.573Z","updatedAt":"2026-06-30T13:22:01.577Z"},{"id":20005487,"type":"update","message":"During recovery, we identified that additional remediation was required for a small portion of Event Log File processing. We restarted the affected processing pipelines and are continuing to monitor processing volumes to confirm full recovery.\n\nWe are actively working to ensure processing returns to normal and will provide an update within 60 minutes, or sooner if additional information becomes available.\n","createdAt":"2026-06-30T12:09:01.550Z","updatedAt":"2026-06-30T12:09:01.553Z"},{"id":20005486,"type":"update","message":"We have completed the configuration steps and have observed that the backlog in processing Event Log Files is reducing. We are continuing to monitor it’s progress. \n\nWe'll provide another update in 60 minutes or sooner if additional information becomes available.\n","createdAt":"2026-06-30T11:13:17.586Z","updatedAt":"2026-06-30T11:13:17.590Z"},{"id":20005485,"type":"update","message":"Work is still underway to complete configuration changes which we believe should bring customers out of impact. \n\nWe'll provide another update in 60 minutes or sooner if additional information becomes available.\n","createdAt":"2026-06-30T10:11:31.835Z","updatedAt":"2026-06-30T10:11:31.838Z"},{"id":20005484,"type":"update","message":"We're continuing to perform the necessary configuration changes to the infrastructure to allow it to recognize the increased capacity limits. We’ll monitor the changes to validate whether they're successful. \n\nWe'll provide another update in 60 minutes or sooner if additional information becomes available.\n","createdAt":"2026-06-30T09:32:59.609Z","updatedAt":"2026-06-30T09:32:59.612Z"},{"id":20005483,"type":"update","message":"We haven’t seen improvement in the service following the increase in capacity. The infrastructure appears to be reading  from a cached configuration of previous lower capacity limits. We are performing a change to ensure the infrastructure recognizes the correct increased capacity limits.\n\nWe'll provide another update in 60 minutes or sooner if additional information becomes available.\n","createdAt":"2026-06-30T08:49:22.537Z","updatedAt":"2026-06-30T08:49:22.541Z"},{"id":20005482,"type":"update","message":"We’ve completed a capacity increase and are now validating whether it has had a positive effect on the impacted instances.In parallel, we’re forcing a restart to ensure the infrastructure correctly routes to the new capacity.  \n\nWe'll provide another update in 60 minutes or sooner if additional information becomes available.\n","createdAt":"2026-06-30T08:14:32.527Z","updatedAt":"2026-06-30T08:14:32.531Z"},{"id":20005481,"type":"update","message":"Further investigation revealed that the recent configuration changes had reduced processing capacity, which has triggered ‌the delays of the Event Log Files. We've hit an issue with rolling back the configuration change. We're evaluating options to create an emergency fix which will add the necessary capacity to handle requests. Additional teams are being engaged to assist with developing this fix. There's currently no work-around available to customers. \n\nWe'll provide another update in 60 minutes or sooner if additional information becomes available.\n","createdAt":"2026-06-30T07:36:21.474Z","updatedAt":"2026-06-30T07:36:21.480Z"},{"id":20005480,"type":"update","message":"\nWe have completed an initial rollback of the recent configuration changes in a test environment and are currently validating whether this resolves the issue Post-validation we'll apply the configuration changes to the remaining impacted instances.\n\nWe'll provide another update in 30 minutes or sooner if additional information becomes available.\n","createdAt":"2026-06-30T07:15:30.963Z","updatedAt":"2026-06-30T07:15:30.968Z"},{"id":20005479,"type":"update","message":"We've identified a recent configuration change as the likely trigger for Event Log File delivery. We're  exploring multiple paths to ‌resolution. \nWe’ll provide an update in 30 minutes or sooner if additional information becomes available.\n","createdAt":"2026-06-30T06:26:38.131Z","updatedAt":"2026-06-30T06:26:38.134Z"},{"id":20005478,"type":"update","message":"We're aware of an issue impacting Event Log File delivery for customers with Salesforce Shield licensing. As a result, customers may experience delays in receiving Event Log Files.\n\nWe are actively investigating and working toward a resolution. We'll provide an update in 30 minutes or sooner if additional information becomes available.\n","createdAt":"2026-06-30T06:00:47.188Z","updatedAt":"2026-06-30T06:00:47.192Z"}],"timeline":[{"title":"Update","content":"The backlog of Event Log Files has successfully been processed to within normal service parameters. The service is now fully operational, and customers should no longer experience abnormal delays in receiving Event Log Files.\n\nWe apologize for how you and your business may have been affected by this incident. We will thoroughly investigate the incident, confirming the technical trigger, the underlying cause, and preventive action to avoid a repeat in the future.\n","createdAt":"2026-06-30T22:15:01.048Z","updatedAt":"2026-06-30T22:15:01.055Z","entryType":"event","sourceId":5490,"sourceType":"event"},{"title":"Resolved","content":"Incident Resolved","createdAt":"2026-06-30T22:15:01.043Z","updatedAt":null,"entryType":"impact_end","endTime":"2026-06-30T22:00:00.000Z","sourceId":4491,"sourceType":"impact","impactStartTime":"2026-06-30T05:49:53.201Z"},{"title":"Update","content":"We continue to closely monitor the recovery process to ensure that progress in resolving Event Log File delivery delays remains on track for affected customers. \nThe  backlog is reducing, with completion expected to take several hours. \nWe'll provide an update when there are significant changes, or sooner if additional information becomes available.\n","createdAt":"2026-06-30T15:03:24.358Z","updatedAt":"2026-06-30T15:03:24.362Z","entryType":"event","sourceId":5489,"sourceType":"event"},{"title":"Update","content":"We are actively monitoring the recovery to ensure the processing backlogs continue to clear as expected. Due to a large backlog, processing of pending Event Log Files will take several hours. Files are being processed in order, and the backlog is gradually reducing.\n\nWe'll provide an update when there are significant changes, or sooner if additional information becomes available.\n","createdAt":"2026-06-30T13:22:01.573Z","updatedAt":"2026-06-30T13:22:01.577Z","entryType":"event","sourceId":5488,"sourceType":"event"},{"title":"Update","content":"During recovery, we identified that additional remediation was required for a small portion of Event Log File processing. We restarted the affected processing pipelines and are continuing to monitor processing volumes to confirm full recovery.\n\nWe are actively working to ensure processing returns to normal and will provide an update within 60 minutes, or sooner if additional information becomes available.\n","createdAt":"2026-06-30T12:09:01.550Z","updatedAt":"2026-06-30T12:09:01.553Z","entryType":"event","sourceId":5487,"sourceType":"event"},{"title":"Update","content":"We have completed the configuration steps and have observed that the backlog in processing Event Log Files is reducing. We are continuing to monitor it’s progress. \n\nWe'll provide another update in 60 minutes or sooner if additional information becomes available.\n","createdAt":"2026-06-30T11:13:17.586Z","updatedAt":"2026-06-30T11:13:17.590Z","entryType":"event","sourceId":5486,"sourceType":"event"},{"title":"Update","content":"Work is still underway to complete configuration changes which we believe should bring customers out of impact. \n\nWe'll provide another update in 60 minutes or sooner if additional information becomes available.\n","createdAt":"2026-06-30T10:11:31.835Z","updatedAt":"2026-06-30T10:11:31.838Z","entryType":"event","sourceId":5485,"sourceType":"event"},{"title":"Update","content":"We're continuing to perform the necessary configuration changes to the infrastructure to allow it to recognize the increased capacity limits. We’ll monitor the changes to validate whether they're successful. \n\nWe'll provide another update in 60 minutes or sooner if additional information becomes available.\n","createdAt":"2026-06-30T09:32:59.609Z","updatedAt":"2026-06-30T09:32:59.612Z","entryType":"event","sourceId":5484,"sourceType":"event"},{"title":"Update","content":"We haven’t seen improvement in the service following the increase in capacity. The infrastructure appears to be reading  from a cached configuration of previous lower capacity limits. We are performing a change to ensure the infrastructure recognizes the correct increased capacity limits.\n\nWe'll provide another update in 60 minutes or sooner if additional information becomes available.\n","createdAt":"2026-06-30T08:49:22.537Z","updatedAt":"2026-06-30T08:49:22.541Z","entryType":"event","sourceId":5483,"sourceType":"event"},{"title":"Update","content":"We’ve completed a capacity increase and are now validating whether it has had a positive effect on the impacted instances.In parallel, we’re forcing a restart to ensure the infrastructure correctly routes to the new capacity.  \n\nWe'll provide another update in 60 minutes or sooner if additional information becomes available.\n","createdAt":"2026-06-30T08:14:32.527Z","updatedAt":"2026-06-30T08:14:32.531Z","entryType":"event","sourceId":5482,"sourceType":"event"},{"title":"Update","content":"Further investigation revealed that the recent configuration changes had reduced processing capacity, which has triggered ‌the delays of the Event Log Files. We've hit an issue with rolling back the configuration change. We're evaluating options to create an emergency fix which will add the necessary capacity to handle requests. Additional teams are being engaged to assist with developing this fix. There's currently no work-around available to customers. \n\nWe'll provide another update in 60 minutes or sooner if additional information becomes available.\n","createdAt":"2026-06-30T07:36:21.474Z","updatedAt":"2026-06-30T07:36:21.480Z","entryType":"event","sourceId":5481,"sourceType":"event"},{"title":"Update","content":"\nWe have completed an initial rollback of the recent configuration changes in a test environment and are currently validating whether this resolves the issue Post-validation we'll apply the configuration changes to the remaining impacted instances.\n\nWe'll provide another update in 30 minutes or sooner if additional information becomes available.\n","createdAt":"2026-06-30T07:15:30.963Z","updatedAt":"2026-06-30T07:15:30.968Z","entryType":"event","sourceId":5480,"sourceType":"event"},{"title":"Update","content":"We've identified a recent configuration change as the likely trigger for Event Log File delivery. We're  exploring multiple paths to ‌resolution. \nWe’ll provide an update in 30 minutes or sooner if additional information becomes available.\n","createdAt":"2026-06-30T06:26:38.131Z","updatedAt":"2026-06-30T06:26:38.134Z","entryType":"event","sourceId":5479,"sourceType":"event"},{"title":"Update","content":"We're aware of an issue impacting Event Log File delivery for customers with Salesforce Shield licensing. As a result, customers may experience delays in receiving Event Log Files.\n\nWe are actively investigating and working toward a resolution. We'll provide an update in 30 minutes or sooner if additional information becomes available.\n","createdAt":"2026-06-30T06:00:47.188Z","updatedAt":"2026-06-30T06:00:47.192Z","entryType":"event","sourceId":5478,"sourceType":"event"},{"title":"Degradation Started","content":"featurePerfDegradation","createdAt":"2026-06-30T05:49:53.201Z","updatedAt":null,"entryType":"impact_start","startTime":"2026-06-29T05:45:00.000Z","sourceId":4491,"sourceType":"impact","impactStartTime":"2026-06-30T05:49:53.201Z"}]},{"id":20004206,"externalId":"92345520","message":{"rootCause":null,"actionPlan":null,"pathToResolution":null},"additionalInformation":"","isCore":false,"affectsAll":false,"status":"Resolved","type":"Degradation","createdAt":"2026-07-03T14:30:18.732Z","updatedAt":"2026-07-03T14:30:18.840Z","instanceKeys":["FRA34","USA708","USA1038","USA1160"],"serviceKeys":["Customer360Audiences"],"IncidentImpacts":[{"id":20004524,"startTime":"2026-06-30T22:20:00.000Z","endTime":"2026-07-02T17:50:00.000Z","type":"featurePerfDegradation","severity":"minor","createdAt":"2026-07-03T14:30:18.828Z","updatedAt":"2026-07-03T14:30:18.832Z","startTimeCreatedAt":"2026-07-03T14:30:18.828Z","startTimeModifiedAt":null,"endTimeCreatedAt":"2026-07-03T14:30:18.828Z","endTimeModifiedAt":null}],"IncidentEvents":[{"id":20005532,"type":"update","message":"We’ve validated that all search index rebuilds that were triggered between 22:20 UTC on June 30 and 16:40 UTC on July 1 which were stuck in a ‘submitted’ status have been correctly processed. A code fix was successfully deployed and customers are no longer impacted as of 17:50 UTC on July 2.\n\nCustomers were previously notified of this issue via Trust messaging here: https://status.salesforce.com/incidents/20004177 \n\nWe apologize for how this incident may have affected you and your business.\n","createdAt":"2026-07-03T14:30:18.834Z","updatedAt":"2026-07-03T14:30:18.838Z"}],"timeline":[{"title":"Update","content":"We’ve validated that all search index rebuilds that were triggered between 22:20 UTC on June 30 and 16:40 UTC on July 1 which were stuck in a ‘submitted’ status have been correctly processed. A code fix was successfully deployed and customers are no longer impacted as of 17:50 UTC on July 2.\n\nCustomers were previously notified of this issue via Trust messaging here: https://status.salesforce.com/incidents/20004177 \n\nWe apologize for how this incident may have affected you and your business.\n","createdAt":"2026-07-03T14:30:18.834Z","updatedAt":"2026-07-03T14:30:18.838Z","entryType":"event","sourceId":5532,"sourceType":"event"},{"title":"Resolved","content":"Incident Resolved","createdAt":"2026-07-03T14:30:18.828Z","updatedAt":null,"entryType":"impact_end","endTime":"2026-07-02T17:50:00.000Z","sourceId":4524,"sourceType":"impact","impactStartTime":"2026-07-03T14:30:18.828Z"},{"title":"Degradation Started","content":"featurePerfDegradation","createdAt":"2026-07-03T14:30:18.828Z","updatedAt":null,"entryType":"impact_start","startTime":"2026-06-30T22:20:00.000Z","sourceId":4524,"sourceType":"impact","impactStartTime":"2026-07-03T14:30:18.828Z"}]},{"id":20004174,"externalId":"92302410","message":{"rootCause":null,"actionPlan":null,"pathToResolution":null},"additionalInformation":"","isCore":false,"affectsAll":false,"status":"Resolved","type":"Degradation","createdAt":"2026-07-01T09:37:54.937Z","updatedAt":"2026-07-01T14:18:05.153Z","instanceKeys":["AUS26S","USA254S","USA1206S"],"serviceKeys":["coreService"],"IncidentImpacts":[{"id":20004492,"startTime":"2026-07-01T09:37:00.000Z","endTime":"2026-07-01T14:17:00.000Z","type":"featurePerfDegradation","severity":"minor","createdAt":"2026-07-01T09:37:55.026Z","updatedAt":"2026-07-01T14:18:05.149Z","startTimeCreatedAt":"2026-07-01T09:37:55.026Z","startTimeModifiedAt":null,"endTimeCreatedAt":"2026-07-01T14:18:05.149Z","endTimeModifiedAt":null}],"IncidentEvents":[],"timeline":[{"title":"Resolved","content":"Incident Resolved","createdAt":"2026-07-01T14:18:05.149Z","updatedAt":null,"entryType":"impact_end","endTime":"2026-07-01T14:17:00.000Z","sourceId":4492,"sourceType":"impact","impactStartTime":"2026-07-01T09:37:55.026Z"},{"title":"Degradation Started","content":"featurePerfDegradation","createdAt":"2026-07-01T09:37:55.026Z","updatedAt":null,"entryType":"impact_start","startTime":"2026-07-01T09:37:00.000Z","sourceId":4492,"sourceType":"impact","impactStartTime":"2026-07-01T09:37:55.026Z"}]},{"id":20004207,"externalId":"92345520","message":{"rootCause":null,"actionPlan":null,"pathToResolution":null},"additionalInformation":"","isCore":false,"affectsAll":false,"status":"Resolved","type":"Degradation","createdAt":"2026-07-03T14:32:13.529Z","updatedAt":"2026-07-03T14:32:13.637Z","instanceKeys":["AUS4S","CS249","FRA104","JPN22S","SGP6S","USA422","USA676","USA720"],"serviceKeys":["Customer360Audiences"],"IncidentImpacts":[{"id":20004525,"startTime":"2026-06-30T22:20:00.000Z","endTime":"2026-07-02T18:50:00.000Z","type":"featurePerfDegradation","severity":"minor","createdAt":"2026-07-03T14:32:13.623Z","updatedAt":"2026-07-03T14:32:13.628Z","startTimeCreatedAt":"2026-07-03T14:32:13.624Z","startTimeModifiedAt":null,"endTimeCreatedAt":"2026-07-03T14:32:13.624Z","endTimeModifiedAt":null}],"IncidentEvents":[{"id":20005533,"type":"update","message":"We’ve validated that all search index rebuilds that were triggered between 22:20 UTC on June 30 and 16:40 UTC on July 1 which were stuck in a ‘submitted’ status have been correctly processed. A code fix was successfully deployed and customers are no longer impacted as of 18:50 UTC on July 2.\n\nCustomers were previously notified of this issue via Trust messaging here: https://status.salesforce.com/incidents/20004177 \n\nWe apologize for how this incident may have affected you and your business.\n","createdAt":"2026-07-03T14:32:13.631Z","updatedAt":"2026-07-03T14:32:13.635Z"}],"timeline":[{"title":"Update","content":"We’ve validated that all search index rebuilds that were triggered between 22:20 UTC on June 30 and 16:40 UTC on July 1 which were stuck in a ‘submitted’ status have been correctly processed. A code fix was successfully deployed and customers are no longer impacted as of 18:50 UTC on July 2.\n\nCustomers were previously notified of this issue via Trust messaging here: https://status.salesforce.com/incidents/20004177 \n\nWe apologize for how this incident may have affected you and your business.\n","createdAt":"2026-07-03T14:32:13.631Z","updatedAt":"2026-07-03T14:32:13.635Z","entryType":"event","sourceId":5533,"sourceType":"event"},{"title":"Resolved","content":"Incident Resolved","createdAt":"2026-07-03T14:32:13.624Z","updatedAt":null,"entryType":"impact_end","endTime":"2026-07-02T18:50:00.000Z","sourceId":4525,"sourceType":"impact","impactStartTime":"2026-07-03T14:32:13.624Z"},{"title":"Degradation Started","content":"featurePerfDegradation","createdAt":"2026-07-03T14:32:13.624Z","updatedAt":null,"entryType":"impact_start","startTime":"2026-06-30T22:20:00.000Z","sourceId":4525,"sourceType":"impact","impactStartTime":"2026-07-03T14:32:13.624Z"}]},{"id":20004208,"externalId":"92345520","message":{"rootCause":null,"actionPlan":null,"pathToResolution":null},"additionalInformation":"","isCore":false,"affectsAll":false,"status":"Resolved","type":"Degradation","createdAt":"2026-07-03T14:34:12.774Z","updatedAt":"2026-07-03T14:34:12.891Z","instanceKeys":["CS278","CS280","USA62S","USA280","USA1158"],"serviceKeys":["Customer360Audiences"],"IncidentImpacts":[{"id":20004526,"startTime":"2026-06-30T22:20:00.000Z","endTime":"2026-07-02T19:44:00.000Z","type":"featurePerfDegradation","severity":"minor","createdAt":"2026-07-03T14:34:12.877Z","updatedAt":"2026-07-03T14:34:12.882Z","startTimeCreatedAt":"2026-07-03T14:34:12.877Z","startTimeModifiedAt":null,"endTimeCreatedAt":"2026-07-03T14:34:12.877Z","endTimeModifiedAt":null}],"IncidentEvents":[{"id":20005534,"type":"update","message":"We’ve validated that all search index rebuilds that were triggered between 22:20 UTC on June 30 and 16:40 UTC on July 1 which were stuck in a ‘submitted’ status have been correctly processed. A code fix was successfully deployed and customers are no longer impacted as of 19:44 UTC on July 2.\n\nCustomers were previously notified of this issue via Trust messaging here: https://status.salesforce.com/incidents/20004177 \n\nWe apologize for how this incident may have affected you and your business.\n\n","createdAt":"2026-07-03T14:34:12.885Z","updatedAt":"2026-07-03T14:34:12.889Z"}],"timeline":[{"title":"Update","content":"We’ve validated that all search index rebuilds that were triggered between 22:20 UTC on June 30 and 16:40 UTC on July 1 which were stuck in a ‘submitted’ status have been correctly processed. A code fix was successfully deployed and customers are no longer impacted as of 19:44 UTC on July 2.\n\nCustomers were previously notified of this issue via Trust messaging here: https://status.salesforce.com/incidents/20004177 \n\nWe apologize for how this incident may have affected you and your business.\n\n","createdAt":"2026-07-03T14:34:12.885Z","updatedAt":"2026-07-03T14:34:12.889Z","entryType":"event","sourceId":5534,"sourceType":"event"},{"title":"Resolved","content":"Incident Resolved","createdAt":"2026-07-03T14:34:12.877Z","updatedAt":null,"entryType":"impact_end","endTime":"2026-07-02T19:44:00.000Z","sourceId":4526,"sourceType":"impact","impactStartTime":"2026-07-03T14:34:12.877Z"},{"title":"Degradation Started","content":"featurePerfDegradation","createdAt":"2026-07-03T14:34:12.877Z","updatedAt":null,"entryType":"impact_start","startTime":"2026-06-30T22:20:00.000Z","sourceId":4526,"sourceType":"impact","impactStartTime":"2026-07-03T14:34:12.877Z"}]},{"id":20004215,"externalId":"92345520","message":{"rootCause":null,"actionPlan":null,"pathToResolution":null},"additionalInformation":"","isCore":false,"affectsAll":false,"status":"Resolved","type":"Degradation","createdAt":"2026-07-03T14:48:17.320Z","updatedAt":"2026-07-03T14:48:17.426Z","instanceKeys":["CS241","CS276","NA224","USA480"],"serviceKeys":["Customer360Audiences"],"IncidentImpacts":[{"id":20004533,"startTime":"2026-06-30T22:20:00.000Z","endTime":"2026-07-03T03:32:00.000Z","type":"featurePerfDegradation","severity":"minor","createdAt":"2026-07-03T14:48:17.413Z","updatedAt":"2026-07-03T14:48:17.417Z","startTimeCreatedAt":"2026-07-03T14:48:17.413Z","startTimeModifiedAt":null,"endTimeCreatedAt":"2026-07-03T14:48:17.413Z","endTimeModifiedAt":null}],"IncidentEvents":[{"id":20005541,"type":"update","message":"We’ve validated that all search index rebuilds that were triggered between 22:20 UTC on June 30 and 16:40 UTC on July 1 which were stuck in a ‘submitted’ status have been correctly processed. A code fix was successfully deployed and customers are no longer impacted as of 03:32 UTC on July 3.\n\nCustomers were previously notified of this issue via Trust messaging here: https://status.salesforce.com/incidents/20004177 \n\nWe apologize for how this incident may have affected you and your business.\n","createdAt":"2026-07-03T14:48:17.420Z","updatedAt":"2026-07-03T14:48:17.424Z"}],"timeline":[{"title":"Update","content":"We’ve validated that all search index rebuilds that were triggered between 22:20 UTC on June 30 and 16:40 UTC on July 1 which were stuck in a ‘submitted’ status have been correctly processed. A code fix was successfully deployed and customers are no longer impacted as of 03:32 UTC on July 3.\n\nCustomers were previously notified of this issue via Trust messaging here: https://status.salesforce.com/incidents/20004177 \n\nWe apologize for how this incident may have affected you and your business.\n","createdAt":"2026-07-03T14:48:17.420Z","updatedAt":"2026-07-03T14:48:17.424Z","entryType":"event","sourceId":5541,"sourceType":"event"},{"title":"Resolved","content":"Incident Resolved","createdAt":"2026-07-03T14:48:17.413Z","updatedAt":null,"entryType":"impact_end","endTime":"2026-07-03T03:32:00.000Z","sourceId":4533,"sourceType":"impact","impactStartTime":"2026-07-03T14:48:17.413Z"},{"title":"Degradation Started","content":"featurePerfDegradation","createdAt":"2026-07-03T14:48:17.413Z","updatedAt":null,"entryType":"impact_start","startTime":"2026-06-30T22:20:00.000Z","sourceId":4533,"sourceType":"impact","impactStartTime":"2026-07-03T14:48:17.413Z"}]},{"id":20004217,"externalId":"92345520","message":{"rootCause":null,"actionPlan":null,"pathToResolution":null},"additionalInformation":"","isCore":false,"affectsAll":false,"status":"Resolved","type":"Degradation","createdAt":"2026-07-03T14:52:05.488Z","updatedAt":"2026-07-03T14:52:05.601Z","instanceKeys":["DEU100","IND118","ITA6","SWE14","USA438","USA856"],"serviceKeys":["Customer360Audiences"],"IncidentImpacts":[{"id":20004535,"startTime":"2026-06-30T22:20:00.000Z","endTime":"2026-07-03T06:53:00.000Z","type":"featurePerfDegradation","severity":"minor","createdAt":"2026-07-03T14:52:05.588Z","updatedAt":"2026-07-03T14:52:05.593Z","startTimeCreatedAt":"2026-07-03T14:52:05.588Z","startTimeModifiedAt":null,"endTimeCreatedAt":"2026-07-03T14:52:05.588Z","endTimeModifiedAt":null}],"IncidentEvents":[{"id":20005543,"type":"update","message":"We’ve validated that all search index rebuilds that were triggered between 22:20 UTC on June 30 and 16:40 UTC on July 1 which were stuck in a ‘submitted’ status have been correctly processed. A code fix was successfully deployed and customers are no longer impacted as of 06:53 UTC on July 3.\n\nCustomers were previously notified of this issue via Trust messaging here: https://status.salesforce.com/incidents/20004177 \n\nWe apologize for how this incident may have affected you and your business.\n\n","createdAt":"2026-07-03T14:52:05.595Z","updatedAt":"2026-07-03T14:52:05.599Z"}],"timeline":[{"title":"Update","content":"We’ve validated that all search index rebuilds that were triggered between 22:20 UTC on June 30 and 16:40 UTC on July 1 which were stuck in a ‘submitted’ status have been correctly processed. A code fix was successfully deployed and customers are no longer impacted as of 06:53 UTC on July 3.\n\nCustomers were previously notified of this issue via Trust messaging here: https://status.salesforce.com/incidents/20004177 \n\nWe apologize for how this incident may have affected you and your business.\n\n","createdAt":"2026-07-03T14:52:05.595Z","updatedAt":"2026-07-03T14:52:05.599Z","entryType":"event","sourceId":5543,"sourceType":"event"},{"title":"Resolved","content":"Incident Resolved","createdAt":"2026-07-03T14:52:05.588Z","updatedAt":null,"entryType":"impact_end","endTime":"2026-07-03T06:53:00.000Z","sourceId":4535,"sourceType":"impact","impactStartTime":"2026-07-03T14:52:05.588Z"},{"title":"Degradation Started","content":"featurePerfDegradation","createdAt":"2026-07-03T14:52:05.588Z","updatedAt":null,"entryType":"impact_start","startTime":"2026-06-30T22:20:00.000Z","sourceId":4535,"sourceType":"impact","impactStartTime":"2026-07-03T14:52:05.588Z"}]},{"id":20004209,"externalId":"92345520","message":{"rootCause":null,"actionPlan":null,"pathToResolution":null},"additionalInformation":"","isCore":false,"affectsAll":false,"status":"Resolved","type":"Degradation","createdAt":"2026-07-03T14:36:08.058Z","updatedAt":"2026-07-03T14:36:08.166Z","instanceKeys":["CS264","CS336","GBR76","IND136","NA254","USA340"],"serviceKeys":["Customer360Audiences"],"IncidentImpacts":[{"id":20004527,"startTime":"2026-06-30T22:20:00.000Z","endTime":"2026-07-02T20:29:00.000Z","type":"featurePerfDegradation","severity":"minor","createdAt":"2026-07-03T14:36:08.152Z","updatedAt":"2026-07-03T14:36:08.157Z","startTimeCreatedAt":"2026-07-03T14:36:08.152Z","startTimeModifiedAt":null,"endTimeCreatedAt":"2026-07-03T14:36:08.152Z","endTimeModifiedAt":null}],"IncidentEvents":[{"id":20005535,"type":"update","message":"We’ve validated that all search index rebuilds that were triggered between 22:20 UTC on June 30 and 16:40 UTC on July 1 which were stuck in a ‘submitted’ status have been correctly processed. A code fix was successfully deployed and customers are no longer impacted as of 20:39 UTC on July 2.\n\nCustomers were previously notified of this issue via Trust messaging here: https://status.salesforce.com/incidents/20004177 \n\nWe apologize for how this incident may have affected you and your business.\n","createdAt":"2026-07-03T14:36:08.159Z","updatedAt":"2026-07-03T14:36:08.164Z"}],"timeline":[{"title":"Update","content":"We’ve validated that all search index rebuilds that were triggered between 22:20 UTC on June 30 and 16:40 UTC on July 1 which were stuck in a ‘submitted’ status have been correctly processed. A code fix was successfully deployed and customers are no longer impacted as of 20:39 UTC on July 2.\n\nCustomers were previously notified of this issue via Trust messaging here: https://status.salesforce.com/incidents/20004177 \n\nWe apologize for how this incident may have affected you and your business.\n","createdAt":"2026-07-03T14:36:08.159Z","updatedAt":"2026-07-03T14:36:08.164Z","entryType":"event","sourceId":5535,"sourceType":"event"},{"title":"Resolved","content":"Incident Resolved","createdAt":"2026-07-03T14:36:08.152Z","updatedAt":null,"entryType":"impact_end","endTime":"2026-07-02T20:29:00.000Z","sourceId":4527,"sourceType":"impact","impactStartTime":"2026-07-03T14:36:08.152Z"},{"title":"Degradation Started","content":"featurePerfDegradation","createdAt":"2026-07-03T14:36:08.152Z","updatedAt":null,"entryType":"impact_start","startTime":"2026-06-30T22:20:00.000Z","sourceId":4527,"sourceType":"impact","impactStartTime":"2026-07-03T14:36:08.152Z"}]},{"id":20004175,"externalId":"92313632","message":{"rootCause":null,"actionPlan":null,"pathToResolution":null},"additionalInformation":"","isCore":false,"affectsAll":false,"status":"Resolved","type":"Degradation","createdAt":"2026-07-01T15:44:06.583Z","updatedAt":"2026-07-01T19:18:28.527Z","instanceKeys":["DEU2S","DEU4S","DEU6S","DEU8S","DEU10S","DEU12S","DEU14S","DEU16S","DEU20S","DEU36","DEU38","DEU46","DEU48S","DEU50S","DEU52","DEU54","DEU56","DEU58","DEU60","DEU62S","DEU66","DEU68","DEU70","DEU72","DEU74","DEU76","DEU78","DEU84","DEU86","DEU90","DEU92","DEU94","DEU96","DEU100","DEU102","DEU104S","DEU106","DEU108","DEU110","DEU112","DEU114S","DEU116S","DEU118","DEU120","DEU122","DEU124","DEU126","DEU128","DEU130","DEU132","DEU146S","DEU150S","DEU152","DEU154S","DEU156S","DEU158S","IND2S","IND3S","IND4S","IND6S","IND8S","IND10S","IND12S","IND14S","IND16S","IND18S","IND20S","IND22S","IND24S","IND26S","IND28S","IND54S","IND56","IND58","IND60","IND62","IND64","IND66","IND68","IND70","IND72","IND74","IND76","IND78","IND80","IND82","IND84","IND86","IND88","IND90","IND92","IND94","IND96","IND98","IND100","IND102","IND104","IND108","IND110","IND112","IND114","IND116","IND118","IND120","IND122","IND124","IND126","IND128","IND132","IND134","IND136","IND138","IND160","IND168","IND178S","IND180S","IND182S","IND184S","IND186","IND192S","IND196S","IND198S","KOR2S","KOR4S","KOR6","KOR8","USA1","USA2S","USA3S","USA80S","USA220","USA240S","USA242S","USA244S","USA248S","USA250S","USA252S","USA254S","USA256S","USA258S","USA260S","USA312","USA314","USA316","USA318","USA320","USA322","USA324","USA326","USA328","USA330","USA332","USA334","USA336","USA338","USA340","USA342","USA344","USA346","USA348","USA350","USA352","USA354","USA356","USA358","USA360","USA366S","USA372","USA374","USA376","USA384","USA794","USA856","USA870S","USA872S","USA874S","USA876","USA878","USA948S","USA950S","USA960","USA994","USA1012","USA1016","USA1018","USA1022","USA1024","USA1026","USA1028","USA1030","USA1032","USA1034","USA1036S","USA1038","USA1074S","USA1076S","USA1078","USA1082","USA1088S","USA1092","USA1112","USA1122","USA1126","USA1148S","USA1176","USA1206S","USA1208S","USA1260S","USA1262S","USA1264S","USA1266S"],"serviceKeys":["Customer360Audiences"],"IncidentImpacts":[{"id":20004493,"startTime":"2026-06-02T18:58:00.000Z","endTime":"2026-07-01T23:30:00.000Z","type":"slowDataProcessing","severity":"minor","createdAt":"2026-07-01T15:44:06.684Z","updatedAt":"2026-07-01T19:47:08.539Z","startTimeCreatedAt":"2026-07-01T15:44:06.685Z","startTimeModifiedAt":"2026-07-01T19:42:34.783Z","endTimeCreatedAt":"2026-07-01T19:18:28.522Z","endTimeModifiedAt":"2026-07-01T19:47:08.539Z"}],"IncidentEvents":[{"id":20005496,"type":"startTimeRevision","message":"Upon further investigation, we've determined that the start time of impact is different than initially understood. We've revised the start time of the Trust post to more accurately reflect the time customers may have begun to experience impact. We apologize for any confusion caused by this.","createdAt":"2026-07-01T19:18:28.531Z","updatedAt":"2026-07-01T19:43:11.205Z"},{"id":20005494,"type":"update","message":"We continue to investigate an issue impacting Data 360 customers who use Bring Your Own Lake (BYOL) with Redshift connections. Additional teams are now engaged to assist with end-to-end validation before the fix is rolled out to all remaining impacted environments. We'll provide an update in 60 minutes or sooner if additional information becomes available.","createdAt":"2026-07-01T17:57:39.719Z","updatedAt":"2026-07-01T17:57:39.725Z"},{"id":20005493,"type":"update","message":"We continue to investigate an issue impacting Data 360 customers who use Bring Your Own Lake (BYOL) with Redshift connections. Validation of the network configuration fix is still in progress across all impacted environments. We'll provide an update in 60 minutes or sooner if additional information becomes available.","createdAt":"2026-07-01T16:55:53.504Z","updatedAt":"2026-07-01T16:55:53.509Z"},{"id":20005492,"type":"update","message":"We're aware of an issue affecting Data 360 customers using Bring Your Own Lake (BYOL) with Redshift connections. Customers may experience delays in data availability rather than complete job failures, as the Batch Data Transform service includes a retry mechanism. We've identified a network configuration as the likely trigger and have applied a fix that's currently being validated across affected environments. We'll provide an update in 30 minutes or sooner if additional information becomes available.","createdAt":"2026-07-01T16:25:18.608Z","updatedAt":"2026-07-01T16:25:18.613Z"},{"id":20005491,"type":"update","message":"We're aware of an issue impacting Data 360 Batch Data Transforms. As a result, customers may be unable to run or complete Batch Data Transform jobs. We're actively investigating and working to restore full functionality. We'll provide an update in 30 minutes or sooner if additional information becomes available.","createdAt":"2026-07-01T15:57:55.153Z","updatedAt":"2026-07-01T15:57:55.157Z"}],"timeline":[{"title":"Update","content":"Upon further investigation, we've determined that the start time of impact is different than initially understood. We've revised the start time of the Trust post to more accurately reflect the time customers may have begun to experience impact. We apologize for any confusion caused by this.","createdAt":"2026-07-01T19:18:28.531Z","updatedAt":"2026-07-01T19:43:11.205Z","entryType":"event","sourceId":5496,"sourceType":"event"},{"title":"Resolved","content":"Incident Resolved","createdAt":"2026-07-01T19:18:28.522Z","updatedAt":"2026-07-01T19:47:08.539Z","entryType":"impact_end","endTime":"2026-07-01T23:30:00.000Z","sourceId":4493,"sourceType":"impact","impactStartTime":"2026-07-01T15:44:06.685Z"},{"title":"Update","content":"We continue to investigate an issue impacting Data 360 customers who use Bring Your Own Lake (BYOL) with Redshift connections. Additional teams are now engaged to assist with end-to-end validation before the fix is rolled out to all remaining impacted environments. We'll provide an update in 60 minutes or sooner if additional information becomes available.","createdAt":"2026-07-01T17:57:39.719Z","updatedAt":"2026-07-01T17:57:39.725Z","entryType":"event","sourceId":5494,"sourceType":"event"},{"title":"Update","content":"We continue to investigate an issue impacting Data 360 customers who use Bring Your Own Lake (BYOL) with Redshift connections. Validation of the network configuration fix is still in progress across all impacted environments. We'll provide an update in 60 minutes or sooner if additional information becomes available.","createdAt":"2026-07-01T16:55:53.504Z","updatedAt":"2026-07-01T16:55:53.509Z","entryType":"event","sourceId":5493,"sourceType":"event"},{"title":"Update","content":"We're aware of an issue affecting Data 360 customers using Bring Your Own Lake (BYOL) with Redshift connections. Customers may experience delays in data availability rather than complete job failures, as the Batch Data Transform service includes a retry mechanism. We've identified a network configuration as the likely trigger and have applied a fix that's currently being validated across affected environments. We'll provide an update in 30 minutes or sooner if additional information becomes available.","createdAt":"2026-07-01T16:25:18.608Z","updatedAt":"2026-07-01T16:25:18.613Z","entryType":"event","sourceId":5492,"sourceType":"event"},{"title":"Update","content":"We're aware of an issue impacting Data 360 Batch Data Transforms. As a result, customers may be unable to run or complete Batch Data Transform jobs. We're actively investigating and working to restore full functionality. We'll provide an update in 30 minutes or sooner if additional information becomes available.","createdAt":"2026-07-01T15:57:55.153Z","updatedAt":"2026-07-01T15:57:55.157Z","entryType":"event","sourceId":5491,"sourceType":"event"},{"title":"Degradation Started","content":"slowDataProcessing","createdAt":"2026-07-01T15:44:06.685Z","updatedAt":"2026-07-01T19:42:34.783Z","entryType":"impact_start","startTime":"2026-06-02T18:58:00.000Z","sourceId":4493,"sourceType":"impact","impactStartTime":"2026-07-01T15:44:06.685Z"}]},{"id":20004211,"externalId":"92345520","message":{"rootCause":null,"actionPlan":null,"pathToResolution":null},"additionalInformation":"","isCore":false,"affectsAll":false,"status":"Resolved","type":"Degradation","createdAt":"2026-07-03T14:40:20.073Z","updatedAt":"2026-07-03T14:40:20.178Z","instanceKeys":["AUS62","CS320","CS331","DEU76","USA354"],"serviceKeys":["Customer360Audiences"],"IncidentImpacts":[{"id":20004529,"startTime":"2026-06-30T22:20:00.000Z","endTime":"2026-07-02T22:42:00.000Z","type":"featurePerfDegradation","severity":"minor","createdAt":"2026-07-03T14:40:20.165Z","updatedAt":"2026-07-03T14:40:20.169Z","startTimeCreatedAt":"2026-07-03T14:40:20.165Z","startTimeModifiedAt":null,"endTimeCreatedAt":"2026-07-03T14:40:20.165Z","endTimeModifiedAt":null}],"IncidentEvents":[{"id":20005537,"type":"update","message":"We’ve validated that all search index rebuilds that were triggered between 22:20 UTC on June 30 and 16:40 UTC on July 1 which were stuck in a ‘submitted’ status have been correctly processed. A code fix was successfully deployed and customers are no longer impacted as of 22:42 UTC on July 2.\n\nCustomers were previously notified of this issue via Trust messaging here: https://status.salesforce.com/incidents/20004177 \n\nWe apologize for how this incident may have affected you and your business.\n","createdAt":"2026-07-03T14:40:20.171Z","updatedAt":"2026-07-03T14:40:20.176Z"}],"timeline":[{"title":"Update","content":"We’ve validated that all search index rebuilds that were triggered between 22:20 UTC on June 30 and 16:40 UTC on July 1 which were stuck in a ‘submitted’ status have been correctly processed. A code fix was successfully deployed and customers are no longer impacted as of 22:42 UTC on July 2.\n\nCustomers were previously notified of this issue via Trust messaging here: https://status.salesforce.com/incidents/20004177 \n\nWe apologize for how this incident may have affected you and your business.\n","createdAt":"2026-07-03T14:40:20.171Z","updatedAt":"2026-07-03T14:40:20.176Z","entryType":"event","sourceId":5537,"sourceType":"event"},{"title":"Resolved","content":"Incident Resolved","createdAt":"2026-07-03T14:40:20.165Z","updatedAt":null,"entryType":"impact_end","endTime":"2026-07-02T22:42:00.000Z","sourceId":4529,"sourceType":"impact","impactStartTime":"2026-07-03T14:40:20.165Z"},{"title":"Degradation Started","content":"featurePerfDegradation","createdAt":"2026-07-03T14:40:20.165Z","updatedAt":null,"entryType":"impact_start","startTime":"2026-06-30T22:20:00.000Z","sourceId":4529,"sourceType":"impact","impactStartTime":"2026-07-03T14:40:20.165Z"}]},{"id":20004212,"externalId":"92345520","message":{"rootCause":null,"actionPlan":null,"pathToResolution":null},"additionalInformation":"","isCore":false,"affectsAll":false,"status":"Resolved","type":"Degradation","createdAt":"2026-07-03T14:41:59.810Z","updatedAt":"2026-07-03T14:41:59.929Z","instanceKeys":["JPN174S","USA236"],"serviceKeys":["Customer360Audiences"],"IncidentImpacts":[{"id":20004530,"startTime":"2026-06-30T22:20:00.000Z","endTime":"2026-07-02T23:31:00.000Z","type":"featurePerfDegradation","severity":"minor","createdAt":"2026-07-03T14:41:59.916Z","updatedAt":"2026-07-03T14:41:59.921Z","startTimeCreatedAt":"2026-07-03T14:41:59.917Z","startTimeModifiedAt":null,"endTimeCreatedAt":"2026-07-03T14:41:59.917Z","endTimeModifiedAt":null}],"IncidentEvents":[{"id":20005538,"type":"update","message":"We’ve validated that all search index rebuilds that were triggered between 22:20 UTC on June 30 and 16:40 UTC on July 1 which were stuck in a ‘submitted’ status have been correctly processed. A code fix was successfully deployed and customers are no longer impacted as of 23:31 UTC on July 2.\n\nCustomers were previously notified of this issue via Trust messaging here: https://status.salesforce.com/incidents/20004177 \n\nWe apologize for how this incident may have affected you and your business.\n","createdAt":"2026-07-03T14:41:59.923Z","updatedAt":"2026-07-03T14:41:59.927Z"}],"timeline":[{"title":"Update","content":"We’ve validated that all search index rebuilds that were triggered between 22:20 UTC on June 30 and 16:40 UTC on July 1 which were stuck in a ‘submitted’ status have been correctly processed. A code fix was successfully deployed and customers are no longer impacted as of 23:31 UTC on July 2.\n\nCustomers were previously notified of this issue via Trust messaging here: https://status.salesforce.com/incidents/20004177 \n\nWe apologize for how this incident may have affected you and your business.\n","createdAt":"2026-07-03T14:41:59.923Z","updatedAt":"2026-07-03T14:41:59.927Z","entryType":"event","sourceId":5538,"sourceType":"event"},{"title":"Resolved","content":"Incident Resolved","createdAt":"2026-07-03T14:41:59.917Z","updatedAt":null,"entryType":"impact_end","endTime":"2026-07-02T23:31:00.000Z","sourceId":4530,"sourceType":"impact","impactStartTime":"2026-07-03T14:41:59.917Z"},{"title":"Degradation Started","content":"featurePerfDegradation","createdAt":"2026-07-03T14:41:59.917Z","updatedAt":null,"entryType":"impact_start","startTime":"2026-06-30T22:20:00.000Z","sourceId":4530,"sourceType":"impact","impactStartTime":"2026-07-03T14:41:59.917Z"}]},{"id":20004176,"externalId":"92315718","message":{"rootCause":null,"actionPlan":null,"pathToResolution":null},"additionalInformation":"","isCore":false,"affectsAll":false,"status":"Resolved","type":"Degradation","createdAt":"2026-07-01T17:39:51.037Z","updatedAt":"2026-07-01T18:04:44.573Z","instanceKeys":["SPIFF-US1"],"serviceKeys":["Spiff"],"IncidentImpacts":[{"id":20004494,"startTime":"2026-07-01T15:39:00.000Z","endTime":"2026-07-01T18:00:00.000Z","type":"salesforceSpiffFeatureDisruption","severity":"minor","createdAt":"2026-07-01T17:39:51.129Z","updatedAt":"2026-07-01T18:04:44.570Z","startTimeCreatedAt":"2026-07-01T17:39:51.129Z","startTimeModifiedAt":null,"endTimeCreatedAt":"2026-07-01T18:04:44.570Z","endTimeModifiedAt":null}],"IncidentEvents":[{"id":20005495,"type":"resolved","message":"The Salesforce Technology team has observed that instance stability and performance are now at expected levels and declared the incident resolved. We will thoroughly investigate the incident, establishing the technical trigger, the underlying cause, and preventive action to avoid a repeat in the future.","createdAt":"2026-07-01T18:04:44.575Z","updatedAt":"2026-07-01T18:04:44.579Z"}],"timeline":[{"title":"Update","content":"The Salesforce Technology team has observed that instance stability and performance are now at expected levels and declared the incident resolved. We will thoroughly investigate the incident, establishing the technical trigger, the underlying cause, and preventive action to avoid a repeat in the future.","createdAt":"2026-07-01T18:04:44.575Z","updatedAt":"2026-07-01T18:04:44.579Z","entryType":"event","sourceId":5495,"sourceType":"event"},{"title":"Resolved","content":"Incident Resolved","createdAt":"2026-07-01T18:04:44.570Z","updatedAt":null,"entryType":"impact_end","endTime":"2026-07-01T18:00:00.000Z","sourceId":4494,"sourceType":"impact","impactStartTime":"2026-07-01T17:39:51.129Z"},{"title":"Degradation Started","content":"salesforceSpiffFeatureDisruption","createdAt":"2026-07-01T17:39:51.129Z","updatedAt":null,"entryType":"impact_start","startTime":"2026-07-01T15:39:00.000Z","sourceId":4494,"sourceType":"impact","impactStartTime":"2026-07-01T17:39:51.129Z"}]},{"id":20004214,"externalId":"92345520","message":{"rootCause":null,"actionPlan":null,"pathToResolution":null},"additionalInformation":"","isCore":false,"affectsAll":false,"status":"Resolved","type":"Degradation","createdAt":"2026-07-03T14:46:37.532Z","updatedAt":"2026-07-03T14:46:37.631Z","instanceKeys":["AUS86","CS265","FRA90","JPN158","SGP14"],"serviceKeys":["Customer360Audiences"],"IncidentImpacts":[{"id":20004532,"startTime":"2026-06-30T22:20:00.000Z","endTime":"2026-07-03T02:58:00.000Z","type":"featurePerfDegradation","severity":"minor","createdAt":"2026-07-03T14:46:37.620Z","updatedAt":"2026-07-03T14:46:37.624Z","startTimeCreatedAt":"2026-07-03T14:46:37.620Z","startTimeModifiedAt":null,"endTimeCreatedAt":"2026-07-03T14:46:37.620Z","endTimeModifiedAt":null}],"IncidentEvents":[{"id":20005540,"type":"update","message":"We’ve validated that all search index rebuilds that were triggered between 22:20 UTC on June 30 and 16:40 UTC on July 1 which were stuck in a ‘submitted’ status have been correctly processed. A code fix was successfully deployed and customers are no longer impacted as of 02:58 UTC on July 3.\n\nCustomers were previously notified of this issue via Trust messaging here: https://status.salesforce.com/incidents/20004177 \n\nWe apologize for how this incident may have affected you and your business.\n","createdAt":"2026-07-03T14:46:37.626Z","updatedAt":"2026-07-03T14:46:37.630Z"}],"timeline":[{"title":"Update","content":"We’ve validated that all search index rebuilds that were triggered between 22:20 UTC on June 30 and 16:40 UTC on July 1 which were stuck in a ‘submitted’ status have been correctly processed. A code fix was successfully deployed and customers are no longer impacted as of 02:58 UTC on July 3.\n\nCustomers were previously notified of this issue via Trust messaging here: https://status.salesforce.com/incidents/20004177 \n\nWe apologize for how this incident may have affected you and your business.\n","createdAt":"2026-07-03T14:46:37.626Z","updatedAt":"2026-07-03T14:46:37.630Z","entryType":"event","sourceId":5540,"sourceType":"event"},{"title":"Resolved","content":"Incident Resolved","createdAt":"2026-07-03T14:46:37.620Z","updatedAt":null,"entryType":"impact_end","endTime":"2026-07-03T02:58:00.000Z","sourceId":4532,"sourceType":"impact","impactStartTime":"2026-07-03T14:46:37.620Z"},{"title":"Degradation Started","content":"featurePerfDegradation","createdAt":"2026-07-03T14:46:37.620Z","updatedAt":null,"entryType":"impact_start","startTime":"2026-06-30T22:20:00.000Z","sourceId":4532,"sourceType":"impact","impactStartTime":"2026-07-03T14:46:37.620Z"}]},{"id":20004216,"externalId":"92345520","message":{"rootCause":null,"actionPlan":null,"pathToResolution":null},"additionalInformation":"","isCore":false,"affectsAll":false,"status":"Resolved","type":"Degradation","createdAt":"2026-07-03T14:50:01.460Z","updatedAt":"2026-07-03T14:50:01.567Z","instanceKeys":["AUS28S","GBR124","JPN172S","USA334","USA696"],"serviceKeys":["Customer360Audiences"],"IncidentImpacts":[{"id":20004534,"startTime":"2026-06-30T22:20:00.000Z","endTime":"2026-07-03T05:56:00.000Z","type":"featurePerfDegradation","severity":"minor","createdAt":"2026-07-03T14:50:01.553Z","updatedAt":"2026-07-03T14:50:01.558Z","startTimeCreatedAt":"2026-07-03T14:50:01.553Z","startTimeModifiedAt":null,"endTimeCreatedAt":"2026-07-03T14:50:01.553Z","endTimeModifiedAt":null}],"IncidentEvents":[{"id":20005542,"type":"update","message":"We’ve validated that all search index rebuilds that were triggered between 22:20 UTC on June 30 and 16:40 UTC on July 1 which were stuck in a ‘submitted’ status have been correctly processed. A code fix was successfully deployed and customers are no longer impacted as of 05:56 UTC on July 3.\n\nCustomers were previously notified of this issue via Trust messaging here: https://status.salesforce.com/incidents/20004177 \n\nWe apologize for how this incident may have affected you and your business.\n","createdAt":"2026-07-03T14:50:01.561Z","updatedAt":"2026-07-03T14:50:01.565Z"}],"timeline":[{"title":"Update","content":"We’ve validated that all search index rebuilds that were triggered between 22:20 UTC on June 30 and 16:40 UTC on July 1 which were stuck in a ‘submitted’ status have been correctly processed. A code fix was successfully deployed and customers are no longer impacted as of 05:56 UTC on July 3.\n\nCustomers were previously notified of this issue via Trust messaging here: https://status.salesforce.com/incidents/20004177 \n\nWe apologize for how this incident may have affected you and your business.\n","createdAt":"2026-07-03T14:50:01.561Z","updatedAt":"2026-07-03T14:50:01.565Z","entryType":"event","sourceId":5542,"sourceType":"event"},{"title":"Resolved","content":"Incident Resolved","createdAt":"2026-07-03T14:50:01.553Z","updatedAt":null,"entryType":"impact_end","endTime":"2026-07-03T05:56:00.000Z","sourceId":4534,"sourceType":"impact","impactStartTime":"2026-07-03T14:50:01.553Z"},{"title":"Degradation Started","content":"featurePerfDegradation","createdAt":"2026-07-03T14:50:01.553Z","updatedAt":null,"entryType":"impact_start","startTime":"2026-06-30T22:20:00.000Z","sourceId":4534,"sourceType":"impact","impactStartTime":"2026-07-03T14:50:01.553Z"}]},{"id":20004218,"externalId":"92345520","message":{"rootCause":null,"actionPlan":null,"pathToResolution":null},"additionalInformation":"","isCore":false,"affectsAll":false,"status":"Resolved","type":"Degradation","createdAt":"2026-07-03T14:53:38.550Z","updatedAt":"2026-07-03T14:53:38.676Z","instanceKeys":["FRA6S","GBR72","IND18S","IND122","ITA4S","USA414"],"serviceKeys":["Customer360Audiences"],"IncidentImpacts":[{"id":20004536,"startTime":"2026-06-30T22:20:00.000Z","endTime":"2026-07-03T07:59:00.000Z","type":"featurePerfDegradation","severity":"minor","createdAt":"2026-07-03T14:53:38.662Z","updatedAt":"2026-07-03T14:53:38.667Z","startTimeCreatedAt":"2026-07-03T14:53:38.662Z","startTimeModifiedAt":null,"endTimeCreatedAt":"2026-07-03T14:53:38.662Z","endTimeModifiedAt":null}],"IncidentEvents":[{"id":20005544,"type":"update","message":"We’ve validated that all search index rebuilds that were triggered between 22:20 UTC on June 30 and 16:40 UTC on July 1 which were stuck in a ‘submitted’ status have been correctly processed. A code fix was successfully deployed and customers are no longer impacted as of 07:59 UTC on July 3.\n\nCustomers were previously notified of this issue via Trust messaging here: https://status.salesforce.com/incidents/20004177 \n\nWe apologize for how this incident may have affected you and your business.\n","createdAt":"2026-07-03T14:53:38.669Z","updatedAt":"2026-07-03T14:53:38.674Z"}],"timeline":[{"title":"Update","content":"We’ve validated that all search index rebuilds that were triggered between 22:20 UTC on June 30 and 16:40 UTC on July 1 which were stuck in a ‘submitted’ status have been correctly processed. A code fix was successfully deployed and customers are no longer impacted as of 07:59 UTC on July 3.\n\nCustomers were previously notified of this issue via Trust messaging here: https://status.salesforce.com/incidents/20004177 \n\nWe apologize for how this incident may have affected you and your business.\n","createdAt":"2026-07-03T14:53:38.669Z","updatedAt":"2026-07-03T14:53:38.674Z","entryType":"event","sourceId":5544,"sourceType":"event"},{"title":"Resolved","content":"Incident Resolved","createdAt":"2026-07-03T14:53:38.662Z","updatedAt":null,"entryType":"impact_end","endTime":"2026-07-03T07:59:00.000Z","sourceId":4536,"sourceType":"impact","impactStartTime":"2026-07-03T14:53:38.662Z"},{"title":"Degradation Started","content":"featurePerfDegradation","createdAt":"2026-07-03T14:53:38.662Z","updatedAt":null,"entryType":"impact_start","startTime":"2026-06-30T22:20:00.000Z","sourceId":4536,"sourceType":"impact","impactStartTime":"2026-07-03T14:53:38.662Z"}]},{"id":20004177,"externalId":"92345520","message":{"rootCause":null,"actionPlan":null,"pathToResolution":null},"additionalInformation":"","isCore":false,"affectsAll":false,"status":"Resolved","type":"Degradation","createdAt":"2026-07-02T08:47:47.239Z","updatedAt":"2026-07-03T15:01:04.716Z","instanceKeys":["FRA100","IND142S","NA226","USA702"],"serviceKeys":["Customer360Audiences"],"IncidentImpacts":[{"id":20004495,"startTime":"2026-06-30T22:20:00.000Z","endTime":"2026-07-03T12:10:00.000Z","type":"featurePerfDegradation","severity":"minor","createdAt":"2026-07-02T08:47:47.326Z","updatedAt":"2026-07-03T15:01:04.712Z","startTimeCreatedAt":"2026-07-02T08:47:47.327Z","startTimeModifiedAt":null,"endTimeCreatedAt":"2026-07-03T15:01:04.713Z","endTimeModifiedAt":null}],"IncidentEvents":[{"id":20005547,"type":"update","message":"We’ve validated that all search index rebuilds that were triggered between 22:20 UTC on June 30 and 16:40 UTC on July 1 which were stuck in a ‘submitted’ status have been correctly processed. A code fix was successfully deployed and customers are no longer impacted as of 12:10 UTC on July 3.\n\nWe apologize for how this incident may have affected you and your business.\n","createdAt":"2026-07-03T15:01:04.720Z","updatedAt":"2026-07-03T15:01:04.724Z"},{"id":20005506,"type":"update","message":"The code fix was successfully tested and has is now being deployed to all impacted instances in a staggered approach. As a result customers will come out of impact in batches as the deployment completes. A number of instances have already been brought out of impact and they will be removed from this messaging and receive their own separate Trust posting to accurately reflect their impact duration. \n\nWe'll provide additional updates as significant developments occur or sooner if new information becomes available.\n","createdAt":"2026-07-03T13:06:18.503Z","updatedAt":"2026-07-03T13:06:18.507Z"},{"id":20005500,"type":"update","message":"Code fix testing remains in progress, and once successful, the fix will be deployed to all impacted instances in a staggered approach. We'll provide additional updates as significant developments occur or sooner if new information becomes available.","createdAt":"2026-07-02T16:27:55.183Z","updatedAt":"2026-07-02T16:27:55.188Z"},{"id":20005499,"type":"update","message":"The code fix has been developed and is being tested. Once it is successfully tested, it will be deployed to all impacted instances in a staggered approach. The testing will take several hours to complete. An additional number of instances have been identified as impacted and they’ll now receive further updates as this incident progresses. \n\nWe'll provide an update in 5 hours or sooner if additional information becomes available. \n","createdAt":"2026-07-02T10:36:39.044Z","updatedAt":"2026-07-02T10:36:39.048Z"},{"id":20005498,"type":"update","message":"We are continuing to work on developing the necessary code fix to allow the stuck search index rebuilds to complete processing. In the meantime, as part of the investigation, we have identified a number of additional instances which are impacted by this issue. We have added them to this messaging and they'll receive all future updates regarding this issue. \n\nWe'll provide an update in 2 hours or sooner if additional information becomes available.\n","createdAt":"2026-07-02T09:30:40.190Z","updatedAt":"2026-07-02T09:30:40.194Z"},{"id":20005497,"type":"update","message":"We're aware of an issue affecting a subset of Data 360 customers where search index rebuilds triggered between 22:20 UTC on June 30 and 16:40 UTC on July 1 are stuck in the ‘submitted’ status. We've implemented a fix to ensure that rebuilds triggered outside of this time will have been processed correctly. We’re in the process of developing a fix to process the blocked rebuilds, and this is expected to take some time to complete. \n\nWe'll provide an update in 2 hours or sooner if additional information becomes available.\n","createdAt":"2026-07-02T08:47:47.332Z","updatedAt":"2026-07-02T08:47:47.335Z"}],"timeline":[{"title":"Update","content":"We’ve validated that all search index rebuilds that were triggered between 22:20 UTC on June 30 and 16:40 UTC on July 1 which were stuck in a ‘submitted’ status have been correctly processed. A code fix was successfully deployed and customers are no longer impacted as of 12:10 UTC on July 3.\n\nWe apologize for how this incident may have affected you and your business.\n","createdAt":"2026-07-03T15:01:04.720Z","updatedAt":"2026-07-03T15:01:04.724Z","entryType":"event","sourceId":5547,"sourceType":"event"},{"title":"Resolved","content":"Incident Resolved","createdAt":"2026-07-03T15:01:04.713Z","updatedAt":null,"entryType":"impact_end","endTime":"2026-07-03T12:10:00.000Z","sourceId":4495,"sourceType":"impact","impactStartTime":"2026-07-02T08:47:47.327Z"},{"title":"Update","content":"The code fix was successfully tested and has is now being deployed to all impacted instances in a staggered approach. As a result customers will come out of impact in batches as the deployment completes. A number of instances have already been brought out of impact and they will be removed from this messaging and receive their own separate Trust posting to accurately reflect their impact duration. \n\nWe'll provide additional updates as significant developments occur or sooner if new information becomes available.\n","createdAt":"2026-07-03T13:06:18.503Z","updatedAt":"2026-07-03T13:06:18.507Z","entryType":"event","sourceId":5506,"sourceType":"event"},{"title":"Update","content":"Code fix testing remains in progress, and once successful, the fix will be deployed to all impacted instances in a staggered approach. We'll provide additional updates as significant developments occur or sooner if new information becomes available.","createdAt":"2026-07-02T16:27:55.183Z","updatedAt":"2026-07-02T16:27:55.188Z","entryType":"event","sourceId":5500,"sourceType":"event"},{"title":"Update","content":"The code fix has been developed and is being tested. Once it is successfully tested, it will be deployed to all impacted instances in a staggered approach. The testing will take several hours to complete. An additional number of instances have been identified as impacted and they’ll now receive further updates as this incident progresses. \n\nWe'll provide an update in 5 hours or sooner if additional information becomes available. \n","createdAt":"2026-07-02T10:36:39.044Z","updatedAt":"2026-07-02T10:36:39.048Z","entryType":"event","sourceId":5499,"sourceType":"event"},{"title":"Update","content":"We are continuing to work on developing the necessary code fix to allow the stuck search index rebuilds to complete processing. In the meantime, as part of the investigation, we have identified a number of additional instances which are impacted by this issue. We have added them to this messaging and they'll receive all future updates regarding this issue. \n\nWe'll provide an update in 2 hours or sooner if additional information becomes available.\n","createdAt":"2026-07-02T09:30:40.190Z","updatedAt":"2026-07-02T09:30:40.194Z","entryType":"event","sourceId":5498,"sourceType":"event"},{"title":"Update","content":"We're aware of an issue affecting a subset of Data 360 customers where search index rebuilds triggered between 22:20 UTC on June 30 and 16:40 UTC on July 1 are stuck in the ‘submitted’ status. We've implemented a fix to ensure that rebuilds triggered outside of this time will have been processed correctly. We’re in the process of developing a fix to process the blocked rebuilds, and this is expected to take some time to complete. \n\nWe'll provide an update in 2 hours or sooner if additional information becomes available.\n","createdAt":"2026-07-02T08:47:47.332Z","updatedAt":"2026-07-02T08:47:47.335Z","entryType":"event","sourceId":5497,"sourceType":"event"},{"title":"Degradation Started","content":"featurePerfDegradation","createdAt":"2026-07-02T08:47:47.327Z","updatedAt":null,"entryType":"impact_start","startTime":"2026-06-30T22:20:00.000Z","sourceId":4495,"sourceType":"impact","impactStartTime":"2026-07-02T08:47:47.327Z"}]},{"id":20004220,"externalId":"92345520","message":{"rootCause":null,"actionPlan":null,"pathToResolution":null},"additionalInformation":"","isCore":false,"affectsAll":false,"status":"Resolved","type":"Degradation","createdAt":"2026-07-03T14:58:24.774Z","updatedAt":"2026-07-03T14:58:24.878Z","instanceKeys":["CS239","CS247","CS250","CS277"],"serviceKeys":["Customer360Audiences"],"IncidentImpacts":[{"id":20004538,"startTime":"2026-06-30T22:20:00.000Z","endTime":"2026-07-03T09:27:00.000Z","type":"featurePerfDegradation","severity":"minor","createdAt":"2026-07-03T14:58:24.865Z","updatedAt":"2026-07-03T14:58:24.870Z","startTimeCreatedAt":"2026-07-03T14:58:24.865Z","startTimeModifiedAt":null,"endTimeCreatedAt":"2026-07-03T14:58:24.865Z","endTimeModifiedAt":null}],"IncidentEvents":[{"id":20005546,"type":"update","message":"We’ve validated that all search index rebuilds that were triggered between 22:20 UTC on June 30 and 16:40 UTC on July 1 which were stuck in a ‘submitted’ status have been correctly processed. A code fix was successfully deployed and customers are no longer impacted as of 09:27 UTC on July 3.\n\nCustomers were previously notified of this issue via Trust messaging here: https://status.salesforce.com/incidents/20004177 \n\nWe apologize for how this incident may have affected you and your business.\n","createdAt":"2026-07-03T14:58:24.872Z","updatedAt":"2026-07-03T14:58:24.876Z"}],"timeline":[{"title":"Update","content":"We’ve validated that all search index rebuilds that were triggered between 22:20 UTC on June 30 and 16:40 UTC on July 1 which were stuck in a ‘submitted’ status have been correctly processed. A code fix was successfully deployed and customers are no longer impacted as of 09:27 UTC on July 3.\n\nCustomers were previously notified of this issue via Trust messaging here: https://status.salesforce.com/incidents/20004177 \n\nWe apologize for how this incident may have affected you and your business.\n","createdAt":"2026-07-03T14:58:24.872Z","updatedAt":"2026-07-03T14:58:24.876Z","entryType":"event","sourceId":5546,"sourceType":"event"},{"title":"Resolved","content":"Incident Resolved","createdAt":"2026-07-03T14:58:24.865Z","updatedAt":null,"entryType":"impact_end","endTime":"2026-07-03T09:27:00.000Z","sourceId":4538,"sourceType":"impact","impactStartTime":"2026-07-03T14:58:24.865Z"},{"title":"Degradation Started","content":"featurePerfDegradation","createdAt":"2026-07-03T14:58:24.865Z","updatedAt":null,"entryType":"impact_start","startTime":"2026-06-30T22:20:00.000Z","sourceId":4538,"sourceType":"impact","impactStartTime":"2026-07-03T14:58:24.865Z"}]},{"id":20004178,"externalId":"92354024","message":{"rootCause":null,"actionPlan":null,"pathToResolution":null},"additionalInformation":"","isCore":false,"affectsAll":false,"status":"Resolved","type":"Disruption","createdAt":"2026-07-02T12:34:28.499Z","updatedAt":"2026-07-02T12:34:41.615Z","instanceKeys":["GBR140"],"serviceKeys":["coreService"],"IncidentImpacts":[{"id":20004496,"startTime":"2026-07-02T11:17:00.000Z","endTime":"2026-07-02T12:15:00.000Z","type":"serviceDisruption","severity":"major","createdAt":"2026-07-02T12:34:28.574Z","updatedAt":"2026-07-02T12:34:28.577Z","startTimeCreatedAt":"2026-07-02T12:34:28.574Z","startTimeModifiedAt":null,"endTimeCreatedAt":"2026-07-02T12:34:28.574Z","endTimeModifiedAt":null}],"IncidentEvents":[],"timeline":[{"title":"Resolved","content":"Incident Resolved","createdAt":"2026-07-02T12:34:28.574Z","updatedAt":null,"entryType":"impact_end","endTime":"2026-07-02T12:15:00.000Z","sourceId":4496,"sourceType":"impact","impactStartTime":"2026-07-02T12:34:28.574Z"},{"title":"Disruption Started","content":"serviceDisruption","createdAt":"2026-07-02T12:34:28.574Z","updatedAt":null,"entryType":"impact_start","startTime":"2026-07-02T11:17:00.000Z","sourceId":4496,"sourceType":"impact","impactStartTime":"2026-07-02T12:34:28.574Z"}]},{"id":20004222,"externalId":"92434864","message":{"rootCause":null,"actionPlan":null,"pathToResolution":null},"additionalInformation":"","isCore":false,"affectsAll":false,"status":"Resolved","type":"Degradation","createdAt":"2026-07-04T07:34:58.460Z","updatedAt":"2026-07-04T07:35:05.637Z","instanceKeys":["IND168"],"serviceKeys":["coreService"],"IncidentImpacts":[{"id":20004540,"startTime":"2026-07-04T06:58:00.000Z","endTime":"2026-07-04T07:10:00.000Z","type":"performanceDegradation","severity":"minor","createdAt":"2026-07-04T07:34:58.553Z","updatedAt":"2026-07-04T07:35:05.658Z","startTimeCreatedAt":"2026-07-04T07:34:58.553Z","startTimeModifiedAt":null,"endTimeCreatedAt":"2026-07-04T07:34:58.553Z","endTimeModifiedAt":"2026-07-04T07:35:05.659Z"}],"IncidentEvents":[],"timeline":[{"title":"Resolved","content":"Incident Resolved","createdAt":"2026-07-04T07:34:58.553Z","updatedAt":"2026-07-04T07:35:05.659Z","entryType":"impact_end","endTime":"2026-07-04T07:10:00.000Z","sourceId":4540,"sourceType":"impact","impactStartTime":"2026-07-04T07:34:58.553Z"},{"title":"Degradation Started","content":"performanceDegradation","createdAt":"2026-07-04T07:34:58.553Z","updatedAt":null,"entryType":"impact_start","startTime":"2026-07-04T06:58:00.000Z","sourceId":4540,"sourceType":"impact","impactStartTime":"2026-07-04T07:34:58.553Z"}]},{"id":20004179,"externalId":"92376331","message":{"rootCause":null,"actionPlan":null,"pathToResolution":null},"additionalInformation":"","isCore":false,"affectsAll":false,"status":"Resolved","type":"Degradation","createdAt":"2026-07-03T00:23:33.145Z","updatedAt":"2026-07-03T02:08:39.554Z","instanceKeys":["USA32S","USA244S","USA258S","USA260S","USA268S","USA534S","USA670S","USA1036S","USA1088S"],"serviceKeys":["coreService"],"IncidentImpacts":[{"id":20004497,"startTime":"2026-07-03T00:02:00.000Z","endTime":"2026-07-03T01:56:00.000Z","type":"performanceDegradation","severity":"minor","createdAt":"2026-07-03T00:23:33.231Z","updatedAt":"2026-07-03T02:08:39.550Z","startTimeCreatedAt":"2026-07-03T00:23:33.231Z","startTimeModifiedAt":"2026-07-03T00:45:50.944Z","endTimeCreatedAt":"2026-07-03T02:08:39.550Z","endTimeModifiedAt":null}],"IncidentEvents":[{"id":20005505,"type":"update","message":"Rolling restarts have completed, and after a period of monitoring, we can confirm that the incident is resolved as of 01:56 UTC. Users should no longer experience delays or error messages. We apologize for any inconvenience this issue may have caused your business. ","createdAt":"2026-07-03T02:08:39.558Z","updatedAt":"2026-07-03T02:08:39.562Z"},{"id":20005504,"type":"update","message":"The rolling restart process continues and we are beginning to validate as services are restored. We’ll provide an update in 30 minutes or sooner if additional information becomes available. ","createdAt":"2026-07-03T01:53:14.041Z","updatedAt":"2026-07-03T01:53:14.044Z"},{"id":20005503,"type":"update","message":"The rolling restart of the apps we believe to be causing the issue is in progress. We’ll provide an update in 30 minutes or sooner if additional information becomes available. ","createdAt":"2026-07-03T01:33:43.286Z","updatedAt":"2026-07-03T01:33:43.291Z"},{"id":20005502,"type":"update","message":"We are continuing to investigate the issue. We believe that we have identified the apps contributing to the issue and are assessing a restart to mitigate the issue. We’ll provide an update in 30 minutes or sooner if additional information becomes available. ","createdAt":"2026-07-03T01:14:23.992Z","updatedAt":"2026-07-03T01:14:23.998Z"},{"id":20005501,"type":"update","message":"We are currently investigating a performance degradation whereby customers may experience intermittent connection issues. Customers may experience connection request delays or connection failures. We’ll provide another update in 30 minutes or sooner if additional information becomes available. ","createdAt":"2026-07-03T00:54:12.225Z","updatedAt":"2026-07-03T00:54:12.228Z"}],"timeline":[{"title":"Update","content":"Rolling restarts have completed, and after a period of monitoring, we can confirm that the incident is resolved as of 01:56 UTC. Users should no longer experience delays or error messages. We apologize for any inconvenience this issue may have caused your business. ","createdAt":"2026-07-03T02:08:39.558Z","updatedAt":"2026-07-03T02:08:39.562Z","entryType":"event","sourceId":5505,"sourceType":"event"},{"title":"Resolved","content":"Incident Resolved","createdAt":"2026-07-03T02:08:39.550Z","updatedAt":null,"entryType":"impact_end","endTime":"2026-07-03T01:56:00.000Z","sourceId":4497,"sourceType":"impact","impactStartTime":"2026-07-03T00:23:33.231Z"},{"title":"Update","content":"The rolling restart process continues and we are beginning to validate as services are restored. We’ll provide an update in 30 minutes or sooner if additional information becomes available. ","createdAt":"2026-07-03T01:53:14.041Z","updatedAt":"2026-07-03T01:53:14.044Z","entryType":"event","sourceId":5504,"sourceType":"event"},{"title":"Update","content":"The rolling restart of the apps we believe to be causing the issue is in progress. We’ll provide an update in 30 minutes or sooner if additional information becomes available. ","createdAt":"2026-07-03T01:33:43.286Z","updatedAt":"2026-07-03T01:33:43.291Z","entryType":"event","sourceId":5503,"sourceType":"event"},{"title":"Update","content":"We are continuing to investigate the issue. We believe that we have identified the apps contributing to the issue and are assessing a restart to mitigate the issue. We’ll provide an update in 30 minutes or sooner if additional information becomes available. ","createdAt":"2026-07-03T01:14:23.992Z","updatedAt":"2026-07-03T01:14:23.998Z","entryType":"event","sourceId":5502,"sourceType":"event"},{"title":"Update","content":"We are currently investigating a performance degradation whereby customers may experience intermittent connection issues. Customers may experience connection request delays or connection failures. We’ll provide another update in 30 minutes or sooner if additional information becomes available. ","createdAt":"2026-07-03T00:54:12.225Z","updatedAt":"2026-07-03T00:54:12.228Z","entryType":"event","sourceId":5501,"sourceType":"event"},{"title":"Degradation Started","content":"performanceDegradation","createdAt":"2026-07-03T00:23:33.231Z","updatedAt":"2026-07-03T00:45:50.944Z","entryType":"impact_start","startTime":"2026-07-03T00:02:00.000Z","sourceId":4497,"sourceType":"impact","impactStartTime":"2026-07-03T00:23:33.231Z"}]},{"id":20004223,"externalId":"92501836","message":{"rootCause":null,"actionPlan":null,"pathToResolution":null},"additionalInformation":"","isCore":false,"affectsAll":false,"status":"Resolved","type":"Degradation","createdAt":"2026-07-06T04:26:24.837Z","updatedAt":"2026-07-06T04:26:33.062Z","instanceKeys":["NA225"],"serviceKeys":["coreService"],"IncidentImpacts":[{"id":20004541,"startTime":"2026-07-06T04:11:00.000Z","endTime":"2026-07-06T04:19:00.000Z","type":"performanceDegradation","severity":"minor","createdAt":"2026-07-06T04:26:24.943Z","updatedAt":"2026-07-06T04:26:24.949Z","startTimeCreatedAt":"2026-07-06T04:26:24.944Z","startTimeModifiedAt":null,"endTimeCreatedAt":"2026-07-06T04:26:24.944Z","endTimeModifiedAt":null},{"id":20004542,"startTime":"2026-07-06T03:39:00.000Z","endTime":"2026-07-06T03:48:00.000Z","type":"performanceDegradation","severity":"minor","createdAt":"2026-07-06T04:26:24.952Z","updatedAt":"2026-07-06T04:26:24.957Z","startTimeCreatedAt":"2026-07-06T04:26:24.952Z","startTimeModifiedAt":null,"endTimeCreatedAt":"2026-07-06T04:26:24.952Z","endTimeModifiedAt":null}],"IncidentEvents":[],"timeline":[{"title":"Resolved","content":"Incident Resolved","createdAt":"2026-07-06T04:26:24.952Z","updatedAt":null,"entryType":"impact_end","endTime":"2026-07-06T03:48:00.000Z","sourceId":4542,"sourceType":"impact","impactStartTime":"2026-07-06T04:26:24.952Z"},{"title":"Degradation Started","content":"performanceDegradation","createdAt":"2026-07-06T04:26:24.952Z","updatedAt":null,"entryType":"impact_start","startTime":"2026-07-06T03:39:00.000Z","sourceId":4542,"sourceType":"impact","impactStartTime":"2026-07-06T04:26:24.952Z"},{"title":"Resolved","content":"Incident Resolved","createdAt":"2026-07-06T04:26:24.944Z","updatedAt":null,"entryType":"impact_end","endTime":"2026-07-06T04:19:00.000Z","sourceId":4541,"sourceType":"impact","impactStartTime":"2026-07-06T04:26:24.944Z"},{"title":"Degradation Started","content":"performanceDegradation","createdAt":"2026-07-06T04:26:24.944Z","updatedAt":null,"entryType":"impact_start","startTime":"2026-07-06T04:11:00.000Z","sourceId":4541,"sourceType":"impact","impactStartTime":"2026-07-06T04:26:24.944Z"}]},{"id":20004224,"externalId":"92506281","message":{"rootCause":null,"actionPlan":null,"pathToResolution":null},"additionalInformation":"","isCore":false,"affectsAll":false,"status":"Resolved","type":"Degradation","createdAt":"2026-07-06T07:18:18.285Z","updatedAt":"2026-07-06T16:23:07.744Z","instanceKeys":["ARE2S","ARE4S","ARE6","ARE12","AUS2S","AUS4S","AUS6S","AUS14S","AUS16S","AUS18S","AUS20S","AUS22S","AUS24S","AUS26S","AUS28S","AUS36S","AUS38S","AUS58","AUS60","AUS62","AUS64","AUS66","AUS68","AUS70","AUS72","AUS74","AUS76","AUS78","AUS80S","AUS82","AUS84","AUS86","AUS88","AUS90","AUS92","AUS94","AUS102","BRA2S","BRA4S","BRA6S","BRA8S","BRA14","BRA16","BRA18","BRA24","BRA28","BRA30","BRA32","BRA34","BRA36","BRA38","BRA44","BRA48","BRA50","BRA54S","BRA58","BRA60S","BRA62S","CAN2S","CAN4S","CAN6S","CAN8S","CAN20S","CAN26","CAN28","CAN34","CAN36","CAN38","CAN40","CAN42","CAN44","CAN46","CAN48","CAN50","CAN52","CAN54","CAN56","CAN70S","CAN80","CAN86S","CAN96","CAN98","CHE2S","CHE4S","CHE6","CHE12","CHE16","CHE18","CHE26S","CHE28","CHE30","DEU2S","DEU4S","DEU6S","DEU8S","DEU10S","DEU12S","DEU14S","DEU16S","DEU20S","DEU36","DEU38","DEU46","DEU48S","DEU50S","DEU52","DEU54","DEU56","DEU58","DEU60","DEU62S","DEU66","DEU68","DEU70","DEU72","DEU74","DEU76","DEU78","DEU84","DEU86","DEU90","DEU92","DEU94","DEU96","DEU100","DEU102","DEU104S","DEU106","DEU108","DEU110","DEU112","DEU114S","DEU116S","DEU118","DEU120","DEU122","DEU124","DEU126","DEU128","DEU130","DEU132","DEU146S","DEU150S","DEU152","DEU154S","DEU156S","DEU158S","GBR2S","GBR4S","GBR34","GBR36","GBR38","GBR40S","GBR42S","GBR44S","GBR46","GBR48","GBR50","GBR52","GBR54","GBR56","GBR58","GBR60S","GBR62S","GBR64","GBR66","GBR68","GBR70","GBR72","GBR74","GBR76","GBR78","GBR80","GBR82","GBR84","GBR86","GBR88","GBR90S","GBR92S","GBR94","GBR96","GBR98","GBR100","GBR102","GBR106S","GBR108S","GBR110S","GBR112","GBR116","GBR118","GBR120","GBR122","GBR124","GBR136S","GBR138S","GBR140","GBR142","GBR144S","GBR146S","IND2S","IND3S","IND4S","IND6S","IND8S","IND10S","IND12S","IND14S","IND16S","IND18S","IND20S","IND22S","IND24S","IND26S","IND28S","IND54S","IND56","IND58","IND60","IND62","IND64","IND66","IND68","IND70","IND72","IND74","IND76","IND78","IND80","IND82","IND84","IND86","IND88","IND90","IND92","IND94","IND96","IND98","IND100","IND102","IND104","IND108","IND110","IND112","IND114","IND116","IND118","IND120","IND122","IND124","IND126","IND128","IND132","IND134","IND136","IND138","IND160","IND168","IND178S","IND180S","IND182S","IND184S","IND186","IND192S","IND196S","IND198S","ITA2S","ITA4S","ITA6","ITA8","ITA10","ITA12","ITA14","ITA16","ITA18","ITA22S","ITA24","ITA26","ITA28","ITA30","ITA32S","ITA34","ITA36","ITA38","ITA42","ITA52S","ITA54","ITA58S","ITA60S","JPN2S","JPN4S","JPN6S","JPN8S","JPN10S","JPN12S","JPN18S","JPN20S","JPN22S","JPN24S","JPN28S","JPN132","JPN134","JPN136","JPN138","JPN140","JPN142","JPN144","JPN146","JPN148","JPN150","JPN152S","JPN154S","JPN156","JPN158","JPN160","JPN164","JPN166","JPN168","JPN170","JPN172S","JPN174S","JPN178S","JPN180S","JPN182S","JPN184S","JPN186","JPN188","KOR2S","KOR4S","KOR6","KOR8","NA236","SGP8S","SGP10","SWE2S","SWE4S","SWE6S","SWE8","SWE10","SWE12","SWE14","SWE16","SWE18","SWE20","SWE22","SWE24","SWE26","SWE28S","SWE30S","SWE32","SWE34","SWE36","SWE38","SWE40","SWE42","SWE44S","SWE46","SWE48","SWE50","SWE52","SWE54","SWE56","SWE58","SWE60S","SWE62","SWE64","SWE66","SWE68","SWE70","SWE72","SWE74","SWE76","SWE78","SWE80","SWE82","SWE84","SWE88S","SWE90S","SWE92S","SWE94S","SWE96S","SWE98","SWE100","SWE106","SWE108","SWE112","SWE114","SWE118","SWE120S","SWE122","SWE124","SWE126","SWE128S","SWE130S","SWE132S","SWE136S","USA1","USA2S","USA3S","USA8S","USA20S","USA22S","USA26","USA28S","USA30S","USA32S","USA34","USA36","USA60S","USA62S","USA80S","USA194S","USA202S","USA220","USA224S","USA226","USA228","USA230","USA232","USA234","USA236","USA238","USA240S","USA242S","USA244S","USA248S","USA250S","USA252S","USA254S","USA256S","USA258S","USA260S","USA262S","USA268S","USA270S","USA272","USA274","USA276","USA278","USA280","USA282","USA286","USA288","USA290","USA292","USA294","USA296","USA300","USA302","USA304","USA312","USA314","USA316","USA318","USA320","USA322","USA324","USA326","USA328","USA330","USA332","USA334","USA336","USA338","USA340","USA342","USA344","USA346","USA348","USA350","USA352","USA354","USA356","USA358","USA360","USA364","USA366S","USA372","USA374","USA376","USA384","USA408","USA410","USA412","USA414","USA416","USA418","USA420","USA422","USA424","USA426","USA428","USA430","USA432S","USA434S","USA436","USA438","USA440","USA442","USA444","USA446S","USA448S","USA450","USA452","USA454","USA456","USA460","USA462","USA464","USA466","USA468","USA470","USA472","USA474","USA476","USA478","USA480","USA488S","USA490S","USA494","USA496","USA534S","USA538","USA540S","USA542S","USA544","USA546","USA548","USA550","USA552","USA554","USA556","USA558","USA560","USA562","USA564","USA566","USA568","USA570","USA572","USA574","USA576","USA578","USA580","USA582","USA584","USA586","USA588","USA590","USA592","USA594","USA596","USA598","USA600","USA602","USA604","USA606","USA608","USA610","USA612","USA614","USA616","USA618","USA620","USA622","USA624","USA626","USA628","USA630","USA632","USA634","USA636","USA638","USA640","USA642","USA644","USA646","USA648","USA650","USA652","USA654S","USA656S","USA658S","USA660S","USA662S","USA664S","USA666S","USA668S","USA670S","USA672S","USA674","USA676","USA678","USA680","USA682","USA684","USA686","USA688","USA690","USA692","USA694","USA696","USA698","USA700","USA702","USA704","USA706","USA708","USA710S","USA712S","USA714","USA716","USA718","USA720","USA722","USA724","USA726","USA728","USA730","USA732","USA734","USA736","USA738","USA740","USA742","USA744","USA746","USA748","USA750S","USA752S","USA754S","USA756S","USA758S","USA760S","USA762S","USA764S","USA766S","USA768S","USA770S","USA772S","USA774S","USA776","USA778","USA780","USA786S","USA788","USA790","USA792S","USA794","USA804S","USA810","USA830","USA836S","USA838","USA840","USA842","USA844","USA846","USA848","USA850","USA852","USA854","USA856","USA858","USA860","USA862","USA864","USA866","USA868","USA870S","USA872S","USA874S","USA876","USA878","USA880S","USA882S","USA884S","USA886S","USA888S","USA890S","USA892S","USA894S","USA896S","USA898S","USA900S","USA902S","USA916S","USA918","USA920","USA922","USA924","USA926","USA932S","USA934S","USA936S","USA938S","USA940S","USA942S","USA944S","USA946S","USA948S","USA950S","USA952S","USA954S","USA960","USA994","USA996S","USA1000","USA1012","USA1016","USA1018","USA1022","USA1024","USA1026","USA1028","USA1030","USA1032","USA1034","USA1036S","USA1038","USA1040","USA1042","USA1044","USA1046","USA1048","USA1050","USA1052","USA1054","USA1056","USA1062","USA1068S","USA1070S","USA1072","USA1074S","USA1076S","USA1078","USA1082","USA1088S","USA1092","USA1108","USA1110","USA1112","USA1122","USA1124","USA1126","USA1140","USA1142","USA1148S","USA1172","USA1176","USA1178S","USA1194S","USA1196S","USA1198S","USA1200S","USA1202S","USA1204S","USA1206S","USA1208S","USA1234S","USA1236S","USA1238S","USA1240S","USA1242S","USA1244S","USA1246S","USA1248S","USA1250S","USA1252S","USA1254S","USA1256S","USA1258S","USA1260S","USA1262S","USA1264S","USA1266S"],"serviceKeys":["Customer360Audiences"],"IncidentImpacts":[{"id":20004543,"startTime":"2026-07-05T22:28:00.000Z","endTime":"2026-07-06T11:00:00.000Z","type":"featureServiceDisruption","severity":"minor","createdAt":"2026-07-06T07:18:18.383Z","updatedAt":"2026-07-06T16:23:07.741Z","startTimeCreatedAt":"2026-07-06T07:18:18.383Z","startTimeModifiedAt":null,"endTimeCreatedAt":"2026-07-06T16:23:07.741Z","endTimeModifiedAt":null}],"IncidentEvents":[{"id":20005563,"type":"update","message":"The rollback has been completed successfully. After monitoring performance and completing health checks, the team has confirmed that services have been restored as of 11:00 UTC, for all impacted instances. \n\nWe'll perform a full investigation of the incident, confirming the technical trigger, the underlying cause, and preventive action to avoid a repeat in the future.\n\nWe apologize for how you and your business may have been affected by this incident.","createdAt":"2026-07-06T16:23:07.746Z","updatedAt":"2026-07-06T16:23:07.750Z"},{"id":20005562,"type":"update","message":"Following the application of a manual fix to selected instances, Data 360 data stream failures have been resolved. Customers who were experiencing impact have been confirmed that normal service has been restored. The rollback to the last-known stable version is in progress and the rollback is expected to fully resolve the issue. \n\nWe'll provide an update in 60 minutes or sooner if additional information becomes available.","createdAt":"2026-07-06T14:41:32.644Z","updatedAt":"2026-07-06T14:41:32.650Z"},{"id":20005561,"type":"update","message":"The manual fix resolved the Data 360 data stream failures on selected instances where the fix was applied. These changes are temporary. We're going to roll back the change that triggered the issue to the last-known stable version. This is expected to take several hours to complete. \n\nWe'll provide an update in 60 minutes or sooner if additional information becomes available.","createdAt":"2026-07-06T14:19:24.977Z","updatedAt":"2026-07-06T14:19:24.984Z"},{"id":20005556,"type":"update","message":"Validation of the fix is in progress and we're continuing to work on remediating the issue to restore services. Data 360 customers may still be unable to run data stream jobs, disrupting data ingestion and downstream processes. \n\nWe'll provide an update in 30 minutes or sooner if additional information becomes available.","createdAt":"2026-07-06T12:27:47.591Z","updatedAt":"2026-07-06T12:27:47.594Z"},{"id":20005555,"type":"update","message":"The manual fix has successfully resolved the errors and monitoring confirms the previously observed errors haven't recurred. We're analyzing logs to validate the fix, as both successful and failed jobs are present on the impacted instances. \n\nWe're continuing to work on remediating the issue to restore services. We apologize for the inconvenience this is causing. \n\nWe'll provide an update in 30 minutes or sooner if additional information becomes available.","createdAt":"2026-07-06T11:59:06.011Z","updatedAt":"2026-07-06T11:59:06.015Z"},{"id":20005554,"type":"update","message":"The missing permissions policy that was manually added to the impacted instances as a manual fix is showing no errors. We're applying the same fix to the remaining impacted instances in parallel and verifying that no automated process will overwrite the manual change during rollout.\n\nData 360 customers on impacted instances are still unable to run data stream jobs, disrupting data ingestion and downstream processes.\n\nWe'll provide an update in 30 minutes or sooner if additional information becomes available.","createdAt":"2026-07-06T11:26:33.284Z","updatedAt":"2026-07-06T11:26:33.290Z"},{"id":20005553,"type":"update","message":"We’ve deployed a manual fix to the first impacted environment and are validating service restoration through live traffic. Once validation is confirmed, we will roll out the fix across all remaining instances. We’re also working with our cloud infrastructure provider to determine how the deployment introduced the permission gap and to ensure automated processes do not reintroduce the issue.\n\nWe'll provide an update in 30 minutes or sooner if additional information becomes available.\n","createdAt":"2026-07-06T10:31:50.682Z","updatedAt":"2026-07-06T10:31:50.688Z"},{"id":20005552,"type":"update","message":"A configuration gap introduced during a recent deployment has been identified as the trigger, affecting services on the impacted instances. We’re now implementing a targeted fix, starting with a controlled validation on a lower-impact instance before rolling it out to remaining environments. We’re also verifying that no automated processes will reverse the change. Monitoring is active as we work toward full service restoration.\n\nWe'll provide an update in 30 minutes or sooner if additional information becomes available.","createdAt":"2026-07-06T09:50:27.408Z","updatedAt":"2026-07-06T09:50:27.412Z"},{"id":20005551,"type":"update","message":"Our investigation has confirmed that the impact extends across multiple instances. The issue is broader than initially understood, and we’ve updated the Trust post to reflect all impacted instances.\n\nData 360 customers on impacted instances are still unable to run data stream jobs, disrupting data ingestion and downstream processes.We’re continuing to validate a confirmed permissions issue preventing the Data Connector Service from starting on impacted instances. A full rollback isn’t possible, so we’re evaluating a targeted redeployment to determine if this can restore the services.\n\nWe'll provide an update in 30 minutes or sooner if additional information becomes available.","createdAt":"2026-07-06T09:17:28.895Z","updatedAt":"2026-07-06T09:17:28.899Z"},{"id":20005550,"type":"update","message":"A service version upgrade deployed over the weekend appears to have introduced a permissions issue preventing jobs from accessing required files. We're comparing the impacted environment with a healthy environment to confirm the trigger, and we're evaluating a rollback to restore service.\n\nWe'll provide an update in 30 minutes or sooner if additional information becomes available.","createdAt":"2026-07-06T07:52:34.928Z","updatedAt":"2026-07-06T07:52:34.931Z"},{"id":20005549,"type":"update","message":"Data 360 customers are unable to ingest data, as data stream jobs are failing or becoming stuck, which is stopping downstream business processes. We identified a recent deployment as the likely trigger. We're working to determine the appropriate remediation steps. \n\nWe'll provide an update in 30 minutes or sooner if additional information becomes available.\n","createdAt":"2026-07-06T07:21:27.514Z","updatedAt":"2026-07-06T07:30:04.121Z"}],"timeline":[{"title":"Update","content":"The rollback has been completed successfully. After monitoring performance and completing health checks, the team has confirmed that services have been restored as of 11:00 UTC, for all impacted instances. \n\nWe'll perform a full investigation of the incident, confirming the technical trigger, the underlying cause, and preventive action to avoid a repeat in the future.\n\nWe apologize for how you and your business may have been affected by this incident.","createdAt":"2026-07-06T16:23:07.746Z","updatedAt":"2026-07-06T16:23:07.750Z","entryType":"event","sourceId":5563,"sourceType":"event"},{"title":"Resolved","content":"Incident Resolved","createdAt":"2026-07-06T16:23:07.741Z","updatedAt":null,"entryType":"impact_end","endTime":"2026-07-06T11:00:00.000Z","sourceId":4543,"sourceType":"impact","impactStartTime":"2026-07-06T07:18:18.383Z"},{"title":"Update","content":"Following the application of a manual fix to selected instances, Data 360 data stream failures have been resolved. Customers who were experiencing impact have been confirmed that normal service has been restored. The rollback to the last-known stable version is in progress and the rollback is expected to fully resolve the issue. \n\nWe'll provide an update in 60 minutes or sooner if additional information becomes available.","createdAt":"2026-07-06T14:41:32.644Z","updatedAt":"2026-07-06T14:41:32.650Z","entryType":"event","sourceId":5562,"sourceType":"event"},{"title":"Update","content":"The manual fix resolved the Data 360 data stream failures on selected instances where the fix was applied. These changes are temporary. We're going to roll back the change that triggered the issue to the last-known stable version. This is expected to take several hours to complete. \n\nWe'll provide an update in 60 minutes or sooner if additional information becomes available.","createdAt":"2026-07-06T14:19:24.977Z","updatedAt":"2026-07-06T14:19:24.984Z","entryType":"event","sourceId":5561,"sourceType":"event"},{"title":"Update","content":"Validation of the fix is in progress and we're continuing to work on remediating the issue to restore services. Data 360 customers may still be unable to run data stream jobs, disrupting data ingestion and downstream processes. \n\nWe'll provide an update in 30 minutes or sooner if additional information becomes available.","createdAt":"2026-07-06T12:27:47.591Z","updatedAt":"2026-07-06T12:27:47.594Z","entryType":"event","sourceId":5556,"sourceType":"event"},{"title":"Update","content":"The manual fix has successfully resolved the errors and monitoring confirms the previously observed errors haven't recurred. We're analyzing logs to validate the fix, as both successful and failed jobs are present on the impacted instances. \n\nWe're continuing to work on remediating the issue to restore services. We apologize for the inconvenience this is causing. \n\nWe'll provide an update in 30 minutes or sooner if additional information becomes available.","createdAt":"2026-07-06T11:59:06.011Z","updatedAt":"2026-07-06T11:59:06.015Z","entryType":"event","sourceId":5555,"sourceType":"event"},{"title":"Update","content":"The missing permissions policy that was manually added to the impacted instances as a manual fix is showing no errors. We're applying the same fix to the remaining impacted instances in parallel and verifying that no automated process will overwrite the manual change during rollout.\n\nData 360 customers on impacted instances are still unable to run data stream jobs, disrupting data ingestion and downstream processes.\n\nWe'll provide an update in 30 minutes or sooner if additional information becomes available.","createdAt":"2026-07-06T11:26:33.284Z","updatedAt":"2026-07-06T11:26:33.290Z","entryType":"event","sourceId":5554,"sourceType":"event"},{"title":"Update","content":"We’ve deployed a manual fix to the first impacted environment and are validating service restoration through live traffic. Once validation is confirmed, we will roll out the fix across all remaining instances. We’re also working with our cloud infrastructure provider to determine how the deployment introduced the permission gap and to ensure automated processes do not reintroduce the issue.\n\nWe'll provide an update in 30 minutes or sooner if additional information becomes available.\n","createdAt":"2026-07-06T10:31:50.682Z","updatedAt":"2026-07-06T10:31:50.688Z","entryType":"event","sourceId":5553,"sourceType":"event"},{"title":"Update","content":"A configuration gap introduced during a recent deployment has been identified as the trigger, affecting services on the impacted instances. We’re now implementing a targeted fix, starting with a controlled validation on a lower-impact instance before rolling it out to remaining environments. We’re also verifying that no automated processes will reverse the change. Monitoring is active as we work toward full service restoration.\n\nWe'll provide an update in 30 minutes or sooner if additional information becomes available.","createdAt":"2026-07-06T09:50:27.408Z","updatedAt":"2026-07-06T09:50:27.412Z","entryType":"event","sourceId":5552,"sourceType":"event"},{"title":"Update","content":"Our investigation has confirmed that the impact extends across multiple instances. The issue is broader than initially understood, and we’ve updated the Trust post to reflect all impacted instances.\n\nData 360 customers on impacted instances are still unable to run data stream jobs, disrupting data ingestion and downstream processes.We’re continuing to validate a confirmed permissions issue preventing the Data Connector Service from starting on impacted instances. A full rollback isn’t possible, so we’re evaluating a targeted redeployment to determine if this can restore the services.\n\nWe'll provide an update in 30 minutes or sooner if additional information becomes available.","createdAt":"2026-07-06T09:17:28.895Z","updatedAt":"2026-07-06T09:17:28.899Z","entryType":"event","sourceId":5551,"sourceType":"event"},{"title":"Update","content":"A service version upgrade deployed over the weekend appears to have introduced a permissions issue preventing jobs from accessing required files. We're comparing the impacted environment with a healthy environment to confirm the trigger, and we're evaluating a rollback to restore service.\n\nWe'll provide an update in 30 minutes or sooner if additional information becomes available.","createdAt":"2026-07-06T07:52:34.928Z","updatedAt":"2026-07-06T07:52:34.931Z","entryType":"event","sourceId":5550,"sourceType":"event"},{"title":"Update","content":"Data 360 customers are unable to ingest data, as data stream jobs are failing or becoming stuck, which is stopping downstream business processes. We identified a recent deployment as the likely trigger. We're working to determine the appropriate remediation steps. \n\nWe'll provide an update in 30 minutes or sooner if additional information becomes available.\n","createdAt":"2026-07-06T07:21:27.514Z","updatedAt":"2026-07-06T07:30:04.121Z","entryType":"event","sourceId":5549,"sourceType":"event"},{"title":"Degradation Started","content":"featureServiceDisruption","createdAt":"2026-07-06T07:18:18.383Z","updatedAt":null,"entryType":"impact_start","startTime":"2026-07-05T22:28:00.000Z","sourceId":4543,"sourceType":"impact","impactStartTime":"2026-07-06T07:18:18.383Z"}]},{"id":20004180,"externalId":"92401681","message":{"rootCause":null,"actionPlan":null,"pathToResolution":null},"additionalInformation":"","isCore":false,"affectsAll":false,"status":"Resolved","type":"Degradation","createdAt":"2026-07-03T11:51:04.795Z","updatedAt":"2026-07-03T12:20:59.911Z","instanceKeys":["AUS14S"],"serviceKeys":["coreService"],"IncidentImpacts":[{"id":20004498,"startTime":"2026-07-03T10:51:00.000Z","endTime":"2026-07-03T11:36:00.000Z","type":"performanceDegradation","severity":"minor","createdAt":"2026-07-03T11:51:04.886Z","updatedAt":"2026-07-03T12:20:59.908Z","startTimeCreatedAt":"2026-07-03T11:51:04.886Z","startTimeModifiedAt":null,"endTimeCreatedAt":"2026-07-03T12:20:59.908Z","endTimeModifiedAt":null}],"IncidentEvents":[],"timeline":[{"title":"Resolved","content":"Incident Resolved","createdAt":"2026-07-03T12:20:59.908Z","updatedAt":null,"entryType":"impact_end","endTime":"2026-07-03T11:36:00.000Z","sourceId":4498,"sourceType":"impact","impactStartTime":"2026-07-03T11:51:04.886Z"},{"title":"Degradation Started","content":"performanceDegradation","createdAt":"2026-07-03T11:51:04.886Z","updatedAt":null,"entryType":"impact_start","startTime":"2026-07-03T10:51:00.000Z","sourceId":4498,"sourceType":"impact","impactStartTime":"2026-07-03T11:51:04.886Z"}]},{"id":20004181,"externalId":"92345520","message":{"rootCause":null,"actionPlan":null,"pathToResolution":null},"additionalInformation":"","isCore":false,"affectsAll":false,"status":"Resolved","type":"Degradation","createdAt":"2026-07-03T13:13:51.141Z","updatedAt":"2026-07-03T13:13:51.238Z","instanceKeys":["DEU68","DEU106","FRA46","SWE72","USA658S","USA706","USA738"],"serviceKeys":["Customer360Audiences"],"IncidentImpacts":[{"id":20004499,"startTime":"2026-06-30T13:07:00.000Z","endTime":"2026-07-01T16:59:00.000Z","type":"featurePerfDegradation","severity":"minor","createdAt":"2026-07-03T13:13:51.228Z","updatedAt":"2026-07-03T13:13:51.231Z","startTimeCreatedAt":"2026-07-03T13:13:51.228Z","startTimeModifiedAt":null,"endTimeCreatedAt":"2026-07-03T13:13:51.228Z","endTimeModifiedAt":null}],"IncidentEvents":[{"id":20005507,"type":"update","message":"We’ve validated that all search index rebuilds that were triggered between 22:20 UTC on June 30 and 16:40 UTC on July 1 which were stuck in a ‘submitted’ status have been correctly processed. A code fix was successfully deployed and customers are no longer impacted as of 16:59 UTC on July 1.\n\nCustomers were previously notified of this issue via Trust messaging here: https://status.salesforce.com/incidents/20004177 \n\nWe apologize for how this incident may have affected you and your business.\n","createdAt":"2026-07-03T13:13:51.233Z","updatedAt":"2026-07-03T13:13:51.236Z"}],"timeline":[{"title":"Update","content":"We’ve validated that all search index rebuilds that were triggered between 22:20 UTC on June 30 and 16:40 UTC on July 1 which were stuck in a ‘submitted’ status have been correctly processed. A code fix was successfully deployed and customers are no longer impacted as of 16:59 UTC on July 1.\n\nCustomers were previously notified of this issue via Trust messaging here: https://status.salesforce.com/incidents/20004177 \n\nWe apologize for how this incident may have affected you and your business.\n","createdAt":"2026-07-03T13:13:51.233Z","updatedAt":"2026-07-03T13:13:51.236Z","entryType":"event","sourceId":5507,"sourceType":"event"},{"title":"Resolved","content":"Incident Resolved","createdAt":"2026-07-03T13:13:51.228Z","updatedAt":null,"entryType":"impact_end","endTime":"2026-07-01T16:59:00.000Z","sourceId":4499,"sourceType":"impact","impactStartTime":"2026-07-03T13:13:51.228Z"},{"title":"Degradation Started","content":"featurePerfDegradation","createdAt":"2026-07-03T13:13:51.228Z","updatedAt":null,"entryType":"impact_start","startTime":"2026-06-30T13:07:00.000Z","sourceId":4499,"sourceType":"impact","impactStartTime":"2026-07-03T13:13:51.228Z"}]},{"id":20004184,"externalId":"92345520","message":{"rootCause":null,"actionPlan":null,"pathToResolution":null},"additionalInformation":"","isCore":false,"affectsAll":false,"status":"Resolved","type":"Degradation","createdAt":"2026-07-03T13:44:20.820Z","updatedAt":"2026-07-03T13:44:20.913Z","instanceKeys":["AP53","AUS92","BRA2S","BRA8S","BRA14","CAN44","CAN46","DEU62S","FRA70","GBR118","ITA18","ITA42","JPN10S","JPN142","NA232","SWE2S","SWE18","SWE22","SWE40","SWE50","USA240S","USA254S","USA260S","USA262S","USA296","USA376","USA426","USA430","USA448S","USA466","USA472","USA544","USA546","USA576","USA584","USA608","USA632","USA634","USA646","USA648","USA670S","USA722","USA730","USA754S","USA772S","USA778","USA788","USA794","USA830","USA864","USA872S","USA874S","USA946S","USA950S","USA1192"],"serviceKeys":["Customer360Audiences"],"IncidentImpacts":[{"id":20004502,"startTime":"2026-06-30T22:20:00.000Z","endTime":"2026-07-01T19:56:00.000Z","type":"featurePerfDegradation","severity":"minor","createdAt":"2026-07-03T13:44:20.904Z","updatedAt":"2026-07-03T13:44:20.907Z","startTimeCreatedAt":"2026-07-03T13:44:20.904Z","startTimeModifiedAt":null,"endTimeCreatedAt":"2026-07-03T13:44:20.904Z","endTimeModifiedAt":null}],"IncidentEvents":[{"id":20005510,"type":"update","message":"We’ve validated that all search index rebuilds that were triggered between 22:20 UTC on June 30 and 16:40 UTC on July 1 which were stuck in a ‘submitted’ status have been correctly processed. A code fix was successfully deployed and customers are no longer impacted as of 19:56 UTC on July 1.\n\nCustomers were previously notified of this issue via Trust messaging here: https://status.salesforce.com/incidents/20004177 \n\nWe apologize for how this incident may have affected you and your business.\n","createdAt":"2026-07-03T13:44:20.909Z","updatedAt":"2026-07-03T13:44:20.912Z"}],"timeline":[{"title":"Update","content":"We’ve validated that all search index rebuilds that were triggered between 22:20 UTC on June 30 and 16:40 UTC on July 1 which were stuck in a ‘submitted’ status have been correctly processed. A code fix was successfully deployed and customers are no longer impacted as of 19:56 UTC on July 1.\n\nCustomers were previously notified of this issue via Trust messaging here: https://status.salesforce.com/incidents/20004177 \n\nWe apologize for how this incident may have affected you and your business.\n","createdAt":"2026-07-03T13:44:20.909Z","updatedAt":"2026-07-03T13:44:20.912Z","entryType":"event","sourceId":5510,"sourceType":"event"},{"title":"Resolved","content":"Incident Resolved","createdAt":"2026-07-03T13:44:20.904Z","updatedAt":null,"entryType":"impact_end","endTime":"2026-07-01T19:56:00.000Z","sourceId":4502,"sourceType":"impact","impactStartTime":"2026-07-03T13:44:20.904Z"},{"title":"Degradation Started","content":"featurePerfDegradation","createdAt":"2026-07-03T13:44:20.904Z","updatedAt":null,"entryType":"impact_start","startTime":"2026-06-30T22:20:00.000Z","sourceId":4502,"sourceType":"impact","impactStartTime":"2026-07-03T13:44:20.904Z"}]},{"id":20004182,"externalId":"92345520","message":{"rootCause":null,"actionPlan":null,"pathToResolution":null},"additionalInformation":"","isCore":false,"affectsAll":false,"status":"Resolved","type":"Degradation","createdAt":"2026-07-03T13:18:53.689Z","updatedAt":"2026-07-03T13:18:53.790Z","instanceKeys":["AUS38S","BRA34","CAN28","CAN50","CAN96","CAN98","DEU2S","DEU6S","DEU58","DEU114S","FRA42","FRA54","GBR90S","IND56","ITA2S","JPN136","JPN140","NA244","NA246","NA248","NA253","SWE32","SWE36","SWE54","SWE60S","SWE82","SWE100","USA32S","USA34","USA258S","USA318","USA324","USA346","USA360","USA364","USA384","USA542S","USA588","USA612","USA620","USA714","USA716","USA724","USA732","USA738","USA742","USA780","USA792S","USA918","USA934S","USA1088S"],"serviceKeys":["Customer360Audiences"],"IncidentImpacts":[{"id":20004500,"startTime":"2026-06-30T13:07:00.000Z","endTime":"2026-07-01T17:58:00.000Z","type":"featurePerfDegradation","severity":"minor","createdAt":"2026-07-03T13:18:53.781Z","updatedAt":"2026-07-03T13:18:53.784Z","startTimeCreatedAt":"2026-07-03T13:18:53.781Z","startTimeModifiedAt":null,"endTimeCreatedAt":"2026-07-03T13:18:53.781Z","endTimeModifiedAt":null}],"IncidentEvents":[{"id":20005508,"type":"update","message":"We’ve validated that all search index rebuilds that were triggered between 22:20 UTC on June 30 and 16:40 UTC on July 1 which were stuck in a ‘submitted’ status have been correctly processed. A code fix was successfully deployed and customers are no longer impacted as of 17:58 UTC on July 1.\n\nCustomers were previously notified of this issue via Trust messaging here: https://status.salesforce.com/incidents/20004177 \n\nWe apologize for how this incident may have affected you and your business.\n","createdAt":"2026-07-03T13:18:53.786Z","updatedAt":"2026-07-03T13:18:53.789Z"}],"timeline":[{"title":"Update","content":"We’ve validated that all search index rebuilds that were triggered between 22:20 UTC on June 30 and 16:40 UTC on July 1 which were stuck in a ‘submitted’ status have been correctly processed. A code fix was successfully deployed and customers are no longer impacted as of 17:58 UTC on July 1.\n\nCustomers were previously notified of this issue via Trust messaging here: https://status.salesforce.com/incidents/20004177 \n\nWe apologize for how this incident may have affected you and your business.\n","createdAt":"2026-07-03T13:18:53.786Z","updatedAt":"2026-07-03T13:18:53.789Z","entryType":"event","sourceId":5508,"sourceType":"event"},{"title":"Resolved","content":"Incident Resolved","createdAt":"2026-07-03T13:18:53.781Z","updatedAt":null,"entryType":"impact_end","endTime":"2026-07-01T17:58:00.000Z","sourceId":4500,"sourceType":"impact","impactStartTime":"2026-07-03T13:18:53.781Z"},{"title":"Degradation Started","content":"featurePerfDegradation","createdAt":"2026-07-03T13:18:53.781Z","updatedAt":null,"entryType":"impact_start","startTime":"2026-06-30T13:07:00.000Z","sourceId":4500,"sourceType":"impact","impactStartTime":"2026-07-03T13:18:53.781Z"}]},{"id":20004202,"externalId":"92345520","message":{"rootCause":null,"actionPlan":null,"pathToResolution":null},"additionalInformation":"","isCore":false,"affectsAll":false,"status":"Resolved","type":"Degradation","createdAt":"2026-07-03T14:22:37.376Z","updatedAt":"2026-07-03T14:22:37.466Z","instanceKeys":["AUS36S","AUS82","DEU54","IND10S","IND12S","SWE38","SWE114","USA26","USA582","USA638","USA680"],"serviceKeys":["Customer360Audiences"],"IncidentImpacts":[{"id":20004520,"startTime":"2026-06-30T22:20:00.000Z","endTime":"2026-07-02T13:46:00.000Z","type":"featurePerfDegradation","severity":"minor","createdAt":"2026-07-03T14:22:37.457Z","updatedAt":"2026-07-03T14:22:37.460Z","startTimeCreatedAt":"2026-07-03T14:22:37.457Z","startTimeModifiedAt":null,"endTimeCreatedAt":"2026-07-03T14:22:37.457Z","endTimeModifiedAt":null}],"IncidentEvents":[{"id":20005528,"type":"update","message":"We’ve validated that all search index rebuilds that were triggered between 22:20 UTC on June 30 and 16:40 UTC on July 1 which were stuck in a ‘submitted’ status have been correctly processed. A code fix was successfully deployed and customers are no longer impacted as of 13:46 UTC on July 2.\n\nCustomers were previously notified of this issue via Trust messaging here: https://status.salesforce.com/incidents/20004177 \n\nWe apologize for how this incident may have affected you and your business.\n","createdAt":"2026-07-03T14:22:37.461Z","updatedAt":"2026-07-03T14:22:37.464Z"}],"timeline":[{"title":"Update","content":"We’ve validated that all search index rebuilds that were triggered between 22:20 UTC on June 30 and 16:40 UTC on July 1 which were stuck in a ‘submitted’ status have been correctly processed. A code fix was successfully deployed and customers are no longer impacted as of 13:46 UTC on July 2.\n\nCustomers were previously notified of this issue via Trust messaging here: https://status.salesforce.com/incidents/20004177 \n\nWe apologize for how this incident may have affected you and your business.\n","createdAt":"2026-07-03T14:22:37.461Z","updatedAt":"2026-07-03T14:22:37.464Z","entryType":"event","sourceId":5528,"sourceType":"event"},{"title":"Resolved","content":"Incident Resolved","createdAt":"2026-07-03T14:22:37.457Z","updatedAt":null,"entryType":"impact_end","endTime":"2026-07-02T13:46:00.000Z","sourceId":4520,"sourceType":"impact","impactStartTime":"2026-07-03T14:22:37.457Z"},{"title":"Degradation Started","content":"featurePerfDegradation","createdAt":"2026-07-03T14:22:37.457Z","updatedAt":null,"entryType":"impact_start","startTime":"2026-06-30T22:20:00.000Z","sourceId":4520,"sourceType":"impact","impactStartTime":"2026-07-03T14:22:37.457Z"}]},{"id":20004183,"externalId":"92345520","message":{"rootCause":null,"actionPlan":null,"pathToResolution":null},"additionalInformation":"","isCore":false,"affectsAll":false,"status":"Resolved","type":"Degradation","createdAt":"2026-07-03T13:34:38.773Z","updatedAt":"2026-07-03T13:34:38.875Z","instanceKeys":["AUS80S","CAN52","FRA52","FRA80","GBR44S","GBR60S","GBR92S","IND98","IND154","NA233","NA238","NA242","NA247","SWE8","USA1","USA20S","USA36","USA224S","USA230","USA232","USA326","USA358","USA372","USA374","USA432S","USA462","USA474","USA552","USA558","USA574","USA644","USA666S","USA672S","USA682","USA694","USA726","USA740","USA746","USA750S","USA756S","USA764S","USA786S","USA844","USA846","USA862","USA868","USA882S","USA932S","USA948S","USA1044"],"serviceKeys":["Customer360Audiences"],"IncidentImpacts":[{"id":20004501,"startTime":"2026-06-30T22:20:00.000Z","endTime":"2026-07-01T18:59:00.000Z","type":"featurePerfDegradation","severity":"minor","createdAt":"2026-07-03T13:34:38.865Z","updatedAt":"2026-07-03T13:34:38.868Z","startTimeCreatedAt":"2026-07-03T13:34:38.865Z","startTimeModifiedAt":null,"endTimeCreatedAt":"2026-07-03T13:34:38.865Z","endTimeModifiedAt":null}],"IncidentEvents":[{"id":20005509,"type":"update","message":"We’ve validated that all search index rebuilds that were triggered between 22:20 UTC on June 30 and 16:40 UTC on July 1 which were stuck in a ‘submitted’ status have been correctly processed. A code fix was successfully deployed and customers are no longer impacted as of 18:59 UTC on July 1.\n\nCustomers were previously notified of this issue via Trust messaging here: https://status.salesforce.com/incidents/20004177 \n\nWe apologize for how this incident may have affected you and your business.\n","createdAt":"2026-07-03T13:34:38.870Z","updatedAt":"2026-07-03T13:34:38.873Z"}],"timeline":[{"title":"Update","content":"We’ve validated that all search index rebuilds that were triggered between 22:20 UTC on June 30 and 16:40 UTC on July 1 which were stuck in a ‘submitted’ status have been correctly processed. A code fix was successfully deployed and customers are no longer impacted as of 18:59 UTC on July 1.\n\nCustomers were previously notified of this issue via Trust messaging here: https://status.salesforce.com/incidents/20004177 \n\nWe apologize for how this incident may have affected you and your business.\n","createdAt":"2026-07-03T13:34:38.870Z","updatedAt":"2026-07-03T13:34:38.873Z","entryType":"event","sourceId":5509,"sourceType":"event"},{"title":"Resolved","content":"Incident Resolved","createdAt":"2026-07-03T13:34:38.865Z","updatedAt":null,"entryType":"impact_end","endTime":"2026-07-01T18:59:00.000Z","sourceId":4501,"sourceType":"impact","impactStartTime":"2026-07-03T13:34:38.865Z"},{"title":"Degradation Started","content":"featurePerfDegradation","createdAt":"2026-07-03T13:34:38.865Z","updatedAt":null,"entryType":"impact_start","startTime":"2026-06-30T22:20:00.000Z","sourceId":4501,"sourceType":"impact","impactStartTime":"2026-07-03T13:34:38.865Z"}]},{"id":20004185,"externalId":"92345520","message":{"rootCause":null,"actionPlan":null,"pathToResolution":null},"additionalInformation":"","isCore":false,"affectsAll":false,"status":"Resolved","type":"Degradation","createdAt":"2026-07-03T13:46:57.872Z","updatedAt":"2026-07-03T13:46:57.992Z","instanceKeys":["AUS76","BRA6S","CS333","DEU60","FRA56","JPN132","NA236","SWE88S","SWE96S","SWE132S","USA28S","USA226","USA256S","USA268S","USA274","USA286","USA320","USA332","USA436","USA468","USA478","USA548","USA570","USA600","USA652","USA662S","USA686","USA760S","USA870S","USA890S","USA896S","USA922","USA926","USA1012"],"serviceKeys":["Customer360Audiences"],"IncidentImpacts":[{"id":20004503,"startTime":"2026-06-30T22:20:00.000Z","endTime":"2026-07-01T20:57:00.000Z","type":"featurePerfDegradation","severity":"minor","createdAt":"2026-07-03T13:46:57.978Z","updatedAt":"2026-07-03T13:46:57.983Z","startTimeCreatedAt":"2026-07-03T13:46:57.978Z","startTimeModifiedAt":null,"endTimeCreatedAt":"2026-07-03T13:46:57.978Z","endTimeModifiedAt":null}],"IncidentEvents":[{"id":20005511,"type":"update","message":"We’ve validated that all search index rebuilds that were triggered between 22:20 UTC on June 30 and 16:40 UTC on July 1 which were stuck in a ‘submitted’ status have been correctly processed. A code fix was successfully deployed and customers are no longer impacted as of 20:57 UTC on July 1.\n\nCustomers were previously notified of this issue via Trust messaging here: https://status.salesforce.com/incidents/20004177 \n\nWe apologize for how this incident may have affected you and your business.\n","createdAt":"2026-07-03T13:46:57.985Z","updatedAt":"2026-07-03T13:46:57.990Z"}],"timeline":[{"title":"Update","content":"We’ve validated that all search index rebuilds that were triggered between 22:20 UTC on June 30 and 16:40 UTC on July 1 which were stuck in a ‘submitted’ status have been correctly processed. A code fix was successfully deployed and customers are no longer impacted as of 20:57 UTC on July 1.\n\nCustomers were previously notified of this issue via Trust messaging here: https://status.salesforce.com/incidents/20004177 \n\nWe apologize for how this incident may have affected you and your business.\n","createdAt":"2026-07-03T13:46:57.985Z","updatedAt":"2026-07-03T13:46:57.990Z","entryType":"event","sourceId":5511,"sourceType":"event"},{"title":"Resolved","content":"Incident Resolved","createdAt":"2026-07-03T13:46:57.978Z","updatedAt":null,"entryType":"impact_end","endTime":"2026-07-01T20:57:00.000Z","sourceId":4503,"sourceType":"impact","impactStartTime":"2026-07-03T13:46:57.978Z"},{"title":"Degradation Started","content":"featurePerfDegradation","createdAt":"2026-07-03T13:46:57.978Z","updatedAt":null,"entryType":"impact_start","startTime":"2026-06-30T22:20:00.000Z","sourceId":4503,"sourceType":"impact","impactStartTime":"2026-07-03T13:46:57.978Z"}]},{"id":20004186,"externalId":"92345520","message":{"rootCause":null,"actionPlan":null,"pathToResolution":null},"additionalInformation":"","isCore":false,"affectsAll":false,"status":"Resolved","type":"Degradation","createdAt":"2026-07-03T13:49:04.121Z","updatedAt":"2026-07-03T13:49:04.243Z","instanceKeys":["CS248","CS268","EU51","EU53","FRA44","FRA64","GBR50","NA234","NA237","SWE26","SWE66","USA278","USA316","USA330","USA336","USA460","USA470","USA488S","USA496","USA534S","USA594","USA616","USA656S","USA690","USA776","USA804S","USA938S"],"serviceKeys":["Customer360Audiences"],"IncidentImpacts":[{"id":20004504,"startTime":"2026-06-30T22:20:00.000Z","endTime":"2026-07-01T21:56:00.000Z","type":"featurePerfDegradation","severity":"minor","createdAt":"2026-07-03T13:49:04.230Z","updatedAt":"2026-07-03T13:49:04.235Z","startTimeCreatedAt":"2026-07-03T13:49:04.230Z","startTimeModifiedAt":null,"endTimeCreatedAt":"2026-07-03T13:49:04.230Z","endTimeModifiedAt":null}],"IncidentEvents":[{"id":20005512,"type":"update","message":"We’ve validated that all search index rebuilds that were triggered between 22:20 UTC on June 30 and 16:40 UTC on July 1 which were stuck in a ‘submitted’ status have been correctly processed. A code fix was successfully deployed and customers are no longer impacted as of 21:56 UTC on July 1.\n\nCustomers were previously notified of this issue via Trust messaging here: https://status.salesforce.com/incidents/20004177 \n\nWe apologize for how this incident may have affected you and your business.\n","createdAt":"2026-07-03T13:49:04.237Z","updatedAt":"2026-07-03T13:49:04.241Z"}],"timeline":[{"title":"Update","content":"We’ve validated that all search index rebuilds that were triggered between 22:20 UTC on June 30 and 16:40 UTC on July 1 which were stuck in a ‘submitted’ status have been correctly processed. A code fix was successfully deployed and customers are no longer impacted as of 21:56 UTC on July 1.\n\nCustomers were previously notified of this issue via Trust messaging here: https://status.salesforce.com/incidents/20004177 \n\nWe apologize for how this incident may have affected you and your business.\n","createdAt":"2026-07-03T13:49:04.237Z","updatedAt":"2026-07-03T13:49:04.241Z","entryType":"event","sourceId":5512,"sourceType":"event"},{"title":"Resolved","content":"Incident Resolved","createdAt":"2026-07-03T13:49:04.230Z","updatedAt":null,"entryType":"impact_end","endTime":"2026-07-01T21:56:00.000Z","sourceId":4504,"sourceType":"impact","impactStartTime":"2026-07-03T13:49:04.230Z"},{"title":"Degradation Started","content":"featurePerfDegradation","createdAt":"2026-07-03T13:49:04.230Z","updatedAt":null,"entryType":"impact_start","startTime":"2026-06-30T22:20:00.000Z","sourceId":4504,"sourceType":"impact","impactStartTime":"2026-07-03T13:49:04.230Z"}]},{"id":20004187,"externalId":"92345520","message":{"rootCause":null,"actionPlan":null,"pathToResolution":null},"additionalInformation":"","isCore":false,"affectsAll":false,"status":"Resolved","type":"Degradation","createdAt":"2026-07-03T13:51:12.879Z","updatedAt":"2026-07-03T13:51:13.033Z","instanceKeys":["AUS24S","CAN56","CS246","DEU52","DEU102","DEU130","FRA78","GBR62S","ITA12","ITA52S","JPN134","JPN144","NA223","SGP10","SWE76","USA244S","USA250S","USA350","USA352","USA356","USA416","USA538","USA540S","USA550","USA572","USA578","USA678"],"serviceKeys":["Customer360Audiences"],"IncidentImpacts":[{"id":20004505,"startTime":"2026-06-30T22:20:00.000Z","endTime":"2026-07-01T22:56:00.000Z","type":"featurePerfDegradation","severity":"minor","createdAt":"2026-07-03T13:51:13.016Z","updatedAt":"2026-07-03T13:51:13.022Z","startTimeCreatedAt":"2026-07-03T13:51:13.017Z","startTimeModifiedAt":null,"endTimeCreatedAt":"2026-07-03T13:51:13.017Z","endTimeModifiedAt":null}],"IncidentEvents":[{"id":20005513,"type":"update","message":"We’ve validated that all search index rebuilds that were triggered between 22:20 UTC on June 30 and 16:40 UTC on July 1 which were stuck in a ‘submitted’ status have been correctly processed. A code fix was successfully deployed and customers are no longer impacted as of 22:56 UTC on July 1.\n\nCustomers were previously notified of this issue via Trust messaging here: https://status.salesforce.com/incidents/20004177 \n\nWe apologize for how this incident may have affected you and your business.\n","createdAt":"2026-07-03T13:51:13.024Z","updatedAt":"2026-07-03T13:51:13.030Z"}],"timeline":[{"title":"Update","content":"We’ve validated that all search index rebuilds that were triggered between 22:20 UTC on June 30 and 16:40 UTC on July 1 which were stuck in a ‘submitted’ status have been correctly processed. A code fix was successfully deployed and customers are no longer impacted as of 22:56 UTC on July 1.\n\nCustomers were previously notified of this issue via Trust messaging here: https://status.salesforce.com/incidents/20004177 \n\nWe apologize for how this incident may have affected you and your business.\n","createdAt":"2026-07-03T13:51:13.024Z","updatedAt":"2026-07-03T13:51:13.030Z","entryType":"event","sourceId":5513,"sourceType":"event"},{"title":"Resolved","content":"Incident Resolved","createdAt":"2026-07-03T13:51:13.017Z","updatedAt":null,"entryType":"impact_end","endTime":"2026-07-01T22:56:00.000Z","sourceId":4505,"sourceType":"impact","impactStartTime":"2026-07-03T13:51:13.017Z"},{"title":"Degradation Started","content":"featurePerfDegradation","createdAt":"2026-07-03T13:51:13.017Z","updatedAt":null,"entryType":"impact_start","startTime":"2026-06-30T22:20:00.000Z","sourceId":4505,"sourceType":"impact","impactStartTime":"2026-07-03T13:51:13.017Z"}]},{"id":20004188,"externalId":"92345520","message":{"rootCause":null,"actionPlan":null,"pathToResolution":null},"additionalInformation":"","isCore":false,"affectsAll":false,"status":"Resolved","type":"Degradation","createdAt":"2026-07-03T13:53:23.137Z","updatedAt":"2026-07-03T13:53:23.232Z","instanceKeys":["AUS90","CAN6S","DEU74","FRA96S","JPN138","JPN150","NA235","SWE24","SWE28S","SWE62","SWE84","SWE90S","SWE94S","SWE118","USA322","USA342","USA420","USA456","USA586","USA710S","USA880S"],"serviceKeys":["Customer360Audiences"],"IncidentImpacts":[{"id":20004506,"startTime":"2026-06-30T22:20:00.000Z","endTime":"2026-07-01T23:58:00.000Z","type":"featurePerfDegradation","severity":"minor","createdAt":"2026-07-03T13:53:23.221Z","updatedAt":"2026-07-03T13:53:23.225Z","startTimeCreatedAt":"2026-07-03T13:53:23.222Z","startTimeModifiedAt":null,"endTimeCreatedAt":"2026-07-03T13:53:23.222Z","endTimeModifiedAt":null}],"IncidentEvents":[{"id":20005514,"type":"update","message":"We’ve validated that all search index rebuilds that were triggered between 22:20 UTC on June 30 and 16:40 UTC on July 1 which were stuck in a ‘submitted’ status have been correctly processed. A code fix was successfully deployed and customers are no longer impacted as of 23:58 UTC on July 1.\n\nCustomers were previously notified of this issue via Trust messaging here: https://status.salesforce.com/incidents/20004177 \n\nWe apologize for how this incident may have affected you and your business.\n","createdAt":"2026-07-03T13:53:23.227Z","updatedAt":"2026-07-03T13:53:23.230Z"}],"timeline":[{"title":"Update","content":"We’ve validated that all search index rebuilds that were triggered between 22:20 UTC on June 30 and 16:40 UTC on July 1 which were stuck in a ‘submitted’ status have been correctly processed. A code fix was successfully deployed and customers are no longer impacted as of 23:58 UTC on July 1.\n\nCustomers were previously notified of this issue via Trust messaging here: https://status.salesforce.com/incidents/20004177 \n\nWe apologize for how this incident may have affected you and your business.\n","createdAt":"2026-07-03T13:53:23.227Z","updatedAt":"2026-07-03T13:53:23.230Z","entryType":"event","sourceId":5514,"sourceType":"event"},{"title":"Resolved","content":"Incident Resolved","createdAt":"2026-07-03T13:53:23.222Z","updatedAt":null,"entryType":"impact_end","endTime":"2026-07-01T23:58:00.000Z","sourceId":4506,"sourceType":"impact","impactStartTime":"2026-07-03T13:53:23.222Z"},{"title":"Degradation Started","content":"featurePerfDegradation","createdAt":"2026-07-03T13:53:23.222Z","updatedAt":null,"entryType":"impact_start","startTime":"2026-06-30T22:20:00.000Z","sourceId":4506,"sourceType":"impact","impactStartTime":"2026-07-03T13:53:23.222Z"}]},{"id":20004210,"externalId":"92345520","message":{"rootCause":null,"actionPlan":null,"pathToResolution":null},"additionalInformation":"","isCore":false,"affectsAll":false,"status":"Resolved","type":"Degradation","createdAt":"2026-07-03T14:38:36.474Z","updatedAt":"2026-07-03T14:38:36.568Z","instanceKeys":["DEU104S","GBR58","USA290","USA598"],"serviceKeys":["Customer360Audiences"],"IncidentImpacts":[{"id":20004528,"startTime":"2026-06-30T22:20:00.000Z","endTime":"2026-07-02T21:40:00.000Z","type":"featurePerfDegradation","severity":"minor","createdAt":"2026-07-03T14:38:36.558Z","updatedAt":"2026-07-03T14:38:36.562Z","startTimeCreatedAt":"2026-07-03T14:38:36.558Z","startTimeModifiedAt":null,"endTimeCreatedAt":"2026-07-03T14:38:36.558Z","endTimeModifiedAt":null}],"IncidentEvents":[{"id":20005536,"type":"update","message":"\nWe’ve validated that all search index rebuilds that were triggered between 22:20 UTC on June 30 and 16:40 UTC on July 1 which were stuck in a ‘submitted’ status have been correctly processed. A code fix was successfully deployed and customers are no longer impacted as of 21:40 UTC on July 2.\n\nCustomers were previously notified of this issue via Trust messaging here: https://status.salesforce.com/incidents/20004177 \n\nWe apologize for how this incident may have affected you and your business.\n","createdAt":"2026-07-03T14:38:36.563Z","updatedAt":"2026-07-03T14:38:36.566Z"}],"timeline":[{"title":"Update","content":"\nWe’ve validated that all search index rebuilds that were triggered between 22:20 UTC on June 30 and 16:40 UTC on July 1 which were stuck in a ‘submitted’ status have been correctly processed. A code fix was successfully deployed and customers are no longer impacted as of 21:40 UTC on July 2.\n\nCustomers were previously notified of this issue via Trust messaging here: https://status.salesforce.com/incidents/20004177 \n\nWe apologize for how this incident may have affected you and your business.\n","createdAt":"2026-07-03T14:38:36.563Z","updatedAt":"2026-07-03T14:38:36.566Z","entryType":"event","sourceId":5536,"sourceType":"event"},{"title":"Resolved","content":"Incident Resolved","createdAt":"2026-07-03T14:38:36.558Z","updatedAt":null,"entryType":"impact_end","endTime":"2026-07-02T21:40:00.000Z","sourceId":4528,"sourceType":"impact","impactStartTime":"2026-07-03T14:38:36.558Z"},{"title":"Degradation Started","content":"featurePerfDegradation","createdAt":"2026-07-03T14:38:36.558Z","updatedAt":null,"entryType":"impact_start","startTime":"2026-06-30T22:20:00.000Z","sourceId":4528,"sourceType":"impact","impactStartTime":"2026-07-03T14:38:36.558Z"}]},{"id":20004189,"externalId":"92345520","message":{"rootCause":null,"actionPlan":null,"pathToResolution":null},"additionalInformation":"","isCore":false,"affectsAll":false,"status":"Resolved","type":"Degradation","createdAt":"2026-07-03T13:56:42.372Z","updatedAt":"2026-07-03T13:56:42.474Z","instanceKeys":["AP60","AUS16S","AUS70","AUS74","EU50","EU55","JPN164","JPN170","KOR6","SWE52","SWE108","USA228","USA252S","USA300","USA302","USA412","USA464","USA610","USA1140"],"serviceKeys":["Customer360Audiences"],"IncidentImpacts":[{"id":20004507,"startTime":"2026-06-30T22:20:00.000Z","endTime":"2026-07-02T00:50:00.000Z","type":"featurePerfDegradation","severity":"minor","createdAt":"2026-07-03T13:56:42.462Z","updatedAt":"2026-07-03T13:56:42.466Z","startTimeCreatedAt":"2026-07-03T13:56:42.462Z","startTimeModifiedAt":null,"endTimeCreatedAt":"2026-07-03T13:56:42.462Z","endTimeModifiedAt":null}],"IncidentEvents":[{"id":20005515,"type":"update","message":"We’ve validated that all search index rebuilds that were triggered between 22:20 UTC on June 30 and 16:40 UTC on July 1 which were stuck in a ‘submitted’ status have been correctly processed. A code fix was successfully deployed and customers are no longer impacted as of 00:50 UTC on July 2.\n\nCustomers were previously notified of this issue via Trust messaging here: https://status.salesforce.com/incidents/20004177 \n\nWe apologize for how this incident may have affected you and your business.\n","createdAt":"2026-07-03T13:56:42.468Z","updatedAt":"2026-07-03T13:56:42.472Z"}],"timeline":[{"title":"Update","content":"We’ve validated that all search index rebuilds that were triggered between 22:20 UTC on June 30 and 16:40 UTC on July 1 which were stuck in a ‘submitted’ status have been correctly processed. A code fix was successfully deployed and customers are no longer impacted as of 00:50 UTC on July 2.\n\nCustomers were previously notified of this issue via Trust messaging here: https://status.salesforce.com/incidents/20004177 \n\nWe apologize for how this incident may have affected you and your business.\n","createdAt":"2026-07-03T13:56:42.468Z","updatedAt":"2026-07-03T13:56:42.472Z","entryType":"event","sourceId":5515,"sourceType":"event"},{"title":"Resolved","content":"Incident Resolved","createdAt":"2026-07-03T13:56:42.462Z","updatedAt":null,"entryType":"impact_end","endTime":"2026-07-02T00:50:00.000Z","sourceId":4507,"sourceType":"impact","impactStartTime":"2026-07-03T13:56:42.462Z"},{"title":"Degradation Started","content":"featurePerfDegradation","createdAt":"2026-07-03T13:56:42.462Z","updatedAt":null,"entryType":"impact_start","startTime":"2026-06-30T22:20:00.000Z","sourceId":4507,"sourceType":"impact","impactStartTime":"2026-07-03T13:56:42.462Z"}]},{"id":20004190,"externalId":"92345520","message":{"rootCause":null,"actionPlan":null,"pathToResolution":null},"additionalInformation":"","isCore":false,"affectsAll":false,"status":"Resolved","type":"Degradation","createdAt":"2026-07-03T13:58:42.273Z","updatedAt":"2026-07-03T13:58:42.399Z","instanceKeys":["AP58","AUS68","DEU126","FRA4S","GBR94","IND168","ITA16","JPN166","NA243","USA348","USA442","USA628","USA840","USA940S","USA960"],"serviceKeys":["Customer360Audiences"],"IncidentImpacts":[{"id":20004508,"startTime":"2026-06-30T22:20:00.000Z","endTime":"2026-07-02T01:57:00.000Z","type":"featurePerfDegradation","severity":"minor","createdAt":"2026-07-03T13:58:42.386Z","updatedAt":"2026-07-03T13:58:42.391Z","startTimeCreatedAt":"2026-07-03T13:58:42.386Z","startTimeModifiedAt":null,"endTimeCreatedAt":"2026-07-03T13:58:42.386Z","endTimeModifiedAt":null}],"IncidentEvents":[{"id":20005516,"type":"update","message":"We’ve validated that all search index rebuilds that were triggered between 22:20 UTC on June 30 and 16:40 UTC on July 1 which were stuck in a ‘submitted’ status have been correctly processed. A code fix was successfully deployed and customers are no longer impacted as of 01:57 UTC on July 2.\n\nCustomers were previously notified of this issue via Trust messaging here: https://status.salesforce.com/incidents/20004177 \n\nWe apologize for how this incident may have affected you and your business.\n\n","createdAt":"2026-07-03T13:58:42.393Z","updatedAt":"2026-07-03T13:58:42.397Z"}],"timeline":[{"title":"Update","content":"We’ve validated that all search index rebuilds that were triggered between 22:20 UTC on June 30 and 16:40 UTC on July 1 which were stuck in a ‘submitted’ status have been correctly processed. A code fix was successfully deployed and customers are no longer impacted as of 01:57 UTC on July 2.\n\nCustomers were previously notified of this issue via Trust messaging here: https://status.salesforce.com/incidents/20004177 \n\nWe apologize for how this incident may have affected you and your business.\n\n","createdAt":"2026-07-03T13:58:42.393Z","updatedAt":"2026-07-03T13:58:42.397Z","entryType":"event","sourceId":5516,"sourceType":"event"},{"title":"Resolved","content":"Incident Resolved","createdAt":"2026-07-03T13:58:42.386Z","updatedAt":null,"entryType":"impact_end","endTime":"2026-07-02T01:57:00.000Z","sourceId":4508,"sourceType":"impact","impactStartTime":"2026-07-03T13:58:42.386Z"},{"title":"Degradation Started","content":"featurePerfDegradation","createdAt":"2026-07-03T13:58:42.386Z","updatedAt":null,"entryType":"impact_start","startTime":"2026-06-30T22:20:00.000Z","sourceId":4508,"sourceType":"impact","impactStartTime":"2026-07-03T13:58:42.386Z"}]},{"id":20004219,"externalId":"92345520","message":{"rootCause":null,"actionPlan":null,"pathToResolution":null},"additionalInformation":"","isCore":false,"affectsAll":false,"status":"Resolved","type":"Degradation","createdAt":"2026-07-03T14:55:35.531Z","updatedAt":"2026-07-03T14:55:35.640Z","instanceKeys":["CS256","CS263","GBR122","IND16S","IND20S","IND160","NA239","USA8S","USA580","USA1268"],"serviceKeys":["Customer360Audiences"],"IncidentImpacts":[{"id":20004537,"startTime":"2026-06-30T22:20:00.000Z","endTime":"2026-07-03T08:54:00.000Z","type":"featurePerfDegradation","severity":"minor","createdAt":"2026-07-03T14:55:35.629Z","updatedAt":"2026-07-03T14:55:35.633Z","startTimeCreatedAt":"2026-07-03T14:55:35.629Z","startTimeModifiedAt":null,"endTimeCreatedAt":"2026-07-03T14:55:35.629Z","endTimeModifiedAt":null}],"IncidentEvents":[{"id":20005545,"type":"update","message":"We’ve validated that all search index rebuilds that were triggered between 22:20 UTC on June 30 and 16:40 UTC on July 1 which were stuck in a ‘submitted’ status have been correctly processed. A code fix was successfully deployed and customers are no longer impacted as of 08:54 UTC on July 3.\n\nCustomers were previously notified of this issue via Trust messaging here: https://status.salesforce.com/incidents/20004177 \n\nWe apologize for how this incident may have affected you and your business.\n","createdAt":"2026-07-03T14:55:35.635Z","updatedAt":"2026-07-03T14:55:35.639Z"}],"timeline":[{"title":"Update","content":"We’ve validated that all search index rebuilds that were triggered between 22:20 UTC on June 30 and 16:40 UTC on July 1 which were stuck in a ‘submitted’ status have been correctly processed. A code fix was successfully deployed and customers are no longer impacted as of 08:54 UTC on July 3.\n\nCustomers were previously notified of this issue via Trust messaging here: https://status.salesforce.com/incidents/20004177 \n\nWe apologize for how this incident may have affected you and your business.\n","createdAt":"2026-07-03T14:55:35.635Z","updatedAt":"2026-07-03T14:55:35.639Z","entryType":"event","sourceId":5545,"sourceType":"event"},{"title":"Resolved","content":"Incident Resolved","createdAt":"2026-07-03T14:55:35.629Z","updatedAt":null,"entryType":"impact_end","endTime":"2026-07-03T08:54:00.000Z","sourceId":4537,"sourceType":"impact","impactStartTime":"2026-07-03T14:55:35.629Z"},{"title":"Degradation Started","content":"featurePerfDegradation","createdAt":"2026-07-03T14:55:35.629Z","updatedAt":null,"entryType":"impact_start","startTime":"2026-06-30T22:20:00.000Z","sourceId":4537,"sourceType":"impact","impactStartTime":"2026-07-03T14:55:35.629Z"}]},{"id":20004191,"externalId":"92345520","message":{"rootCause":null,"actionPlan":null,"pathToResolution":null},"additionalInformation":"","isCore":false,"affectsAll":false,"status":"Resolved","type":"Degradation","createdAt":"2026-07-03T14:00:43.570Z","updatedAt":"2026-07-03T14:00:43.665Z","instanceKeys":["AUS20S","AUS78","CAN8S","CAN36","CHE2S","CS260","DEU110","EU52","FRA12S","IND134","IND144","ITA22S","JPN4S","JPN12S","JPN146","JPN152S","JPN160","JPN168","JPN178S","NA241","SGP4S","SWE92S","USA3S","USA674","USA704","USA734","USA768S","USA876","USA1142"],"serviceKeys":["Customer360Audiences"],"IncidentImpacts":[{"id":20004509,"startTime":"2026-06-30T22:20:00.000Z","endTime":"2026-07-02T02:57:00.000Z","type":"featurePerfDegradation","severity":"minor","createdAt":"2026-07-03T14:00:43.655Z","updatedAt":"2026-07-03T14:00:43.659Z","startTimeCreatedAt":"2026-07-03T14:00:43.655Z","startTimeModifiedAt":null,"endTimeCreatedAt":"2026-07-03T14:00:43.655Z","endTimeModifiedAt":null}],"IncidentEvents":[{"id":20005517,"type":"update","message":"We’ve validated that all search index rebuilds that were triggered between 22:20 UTC on June 30 and 16:40 UTC on July 1 which were stuck in a ‘submitted’ status have been correctly processed. A code fix was successfully deployed and customers are no longer impacted as of 02:57 UTC on July 2.\n\nCustomers were previously notified of this issue via Trust messaging here: https://status.salesforce.com/incidents/20004177 \n\nWe apologize for how this incident may have affected you and your business.\n","createdAt":"2026-07-03T14:00:43.660Z","updatedAt":"2026-07-03T14:00:43.663Z"}],"timeline":[{"title":"Update","content":"We’ve validated that all search index rebuilds that were triggered between 22:20 UTC on June 30 and 16:40 UTC on July 1 which were stuck in a ‘submitted’ status have been correctly processed. A code fix was successfully deployed and customers are no longer impacted as of 02:57 UTC on July 2.\n\nCustomers were previously notified of this issue via Trust messaging here: https://status.salesforce.com/incidents/20004177 \n\nWe apologize for how this incident may have affected you and your business.\n","createdAt":"2026-07-03T14:00:43.660Z","updatedAt":"2026-07-03T14:00:43.663Z","entryType":"event","sourceId":5517,"sourceType":"event"},{"title":"Resolved","content":"Incident Resolved","createdAt":"2026-07-03T14:00:43.655Z","updatedAt":null,"entryType":"impact_end","endTime":"2026-07-02T02:57:00.000Z","sourceId":4509,"sourceType":"impact","impactStartTime":"2026-07-03T14:00:43.655Z"},{"title":"Degradation Started","content":"featurePerfDegradation","createdAt":"2026-07-03T14:00:43.655Z","updatedAt":null,"entryType":"impact_start","startTime":"2026-06-30T22:20:00.000Z","sourceId":4509,"sourceType":"impact","impactStartTime":"2026-07-03T14:00:43.655Z"}]},{"id":20004067,"externalId":"91375643","message":{"rootCause":null,"actionPlan":null,"pathToResolution":null},"additionalInformation":"Impact to Anypoint Management Center - EU from this incident resolved on June 5, 2026 at 14:08 UTC. For full details, please click visit the trust post here: https://status.salesforce.com/incidents/20004069","isCore":false,"affectsAll":false,"status":"Resolved","type":"Degradation","createdAt":"2026-06-05T12:34:16.276Z","updatedAt":"2026-06-06T01:48:25.885Z","instanceKeys":["ANYPOINTMANAGEMENTCENTER-US"],"serviceKeys":["APIFunctionalMonitoring","RuntimeManager"],"IncidentImpacts":[{"id":20004379,"startTime":"2026-06-05T13:00:00.000Z","endTime":"2026-06-06T00:35:00.000Z","type":"muleSoftFeatureDegradation","severity":"minor","createdAt":"2026-06-05T12:34:16.374Z","updatedAt":"2026-06-06T01:48:25.881Z","startTimeCreatedAt":"2026-06-05T12:34:16.374Z","startTimeModifiedAt":"2026-06-06T01:48:25.881Z","endTimeCreatedAt":"2026-06-06T01:48:25.881Z","endTimeModifiedAt":null}],"IncidentEvents":[{"id":20005268,"type":"update","message":"We have confirmed that all the errors were old, and no new errors have occurred after the fix was deployed.  \n\nThe services are restored to normal operating levels for all customers.","createdAt":"2026-06-06T01:48:25.889Z","updatedAt":"2026-06-06T01:48:25.893Z"},{"id":20005267,"type":"update","message":"We have identified some new errors in the past 15 minutes, and we’re investigating the cause of the issue.\n\nWe’ll provide an update in 60 minutes or sooner if additional information becomes available.","createdAt":"2026-06-06T01:38:01.979Z","updatedAt":"2026-06-06T01:38:01.984Z"},{"id":20005265,"type":"update","message":"As informed earlier, we’re seeing steady improvements across the environment and are still monitoring performance metrics following the fix.\n\nWe’ll provide an update in 60 minutes or sooner if additional information becomes available.","createdAt":"2026-06-06T00:31:07.440Z","updatedAt":"2026-06-06T00:31:07.445Z"},{"id":20005264,"type":"update","message":"We’re seeing steady improvements across the environment and are actively monitoring performance metrics following the fix.\n\nWe’ll provide an update in 60 minutes or sooner if additional information becomes available.\n","createdAt":"2026-06-05T23:15:04.744Z","updatedAt":"2026-06-05T23:15:04.747Z"},{"id":20005262,"type":"update","message":"We've deployed an initial fix, and are monitoring health metrics. Our teams are noting positive signals, and some customers may observe signs of recovery when loading the application list display in Runtime Manager. We are adding capacity to our services in an attempt to alleviate impact.\n\nThank you for your patience as we work through this incident. We’ll provide an update in 60 minutes or sooner if additional information becomes available.","createdAt":"2026-06-05T22:04:29.221Z","updatedAt":"2026-06-05T22:04:29.225Z"},{"id":20005259,"type":"update","message":"We're continuing to investigate the trigger of this issue and evaluating multiple remediation paths to restore services. \n\nWe'll provide an update in 120 minutes or sooner if additional information becomes available.\n","createdAt":"2026-06-05T19:46:12.866Z","updatedAt":"2026-06-05T19:46:12.871Z"},{"id":20005258,"type":"update","message":"We continue to investigate the remaining issue affecting the application list display in Runtime Manager in the US region. Affected customers are unable to view their applications in the Runtime Manager UI; however, applications continue to run and are not impacted. We are actively working to restore full functionality.\n\nWe'll provide an update in 60 minutes or sooner if additional information becomes available.\n","createdAt":"2026-06-05T18:44:19.776Z","updatedAt":"2026-06-05T18:44:19.780Z"},{"id":20005257,"type":"update","message":"We continue to monitor for full recovery in the US region. During this investigation, a separate issue affecting the application list display in Runtime Manager was identified and is being actively investigated.\n\nWe'll provide an update in 60 minutes or sooner if additional information becomes available.\n","createdAt":"2026-06-05T17:44:12.245Z","updatedAt":"2026-06-05T17:44:12.250Z"},{"id":20005255,"type":"update","message":"We continue to monitor the US region for full recovery. In the interim, the workaround remains available where customers can use Anypoint Insights to search for their application and access it via the Manage Application link.\n\nWe'll provide an update in 60 minutes or sooner if additional information becomes available.\n","createdAt":"2026-06-05T16:50:05.678Z","updatedAt":"2026-06-05T16:50:05.683Z"},{"id":20005254,"type":"update","message":"Anypoint Monitoring dashboards have recovered in the EU and are showing signs of recovery in the US. We continue to monitor for full recovery and provide an update in 60 minutes or sooner if additional information becomes available.","createdAt":"2026-06-05T15:55:24.864Z","updatedAt":"2026-06-05T15:55:24.869Z"},{"id":20005253,"type":"update","message":"We've completed redeploying the affected services with a renewed certificate to the US, and impacted services there are now beginning to recover. \n\nWe'll provide an update in 60 minutes or sooner if additional information becomes available.\n","createdAt":"2026-06-05T14:53:00.361Z","updatedAt":"2026-06-05T14:53:00.365Z"},{"id":20005252,"type":"update","message":"We've confirmed the expired certificate as the trigger. At 14:09 UTC, we began redeploying the affected services with a renewed certificate. Impacted EU services are now beginning to recover. We're deploying the fix to the US shortly.\n\nWe'll provide an update in 60 minutes or sooner if additional information becomes available.\n","createdAt":"2026-06-05T14:21:41.604Z","updatedAt":"2026-06-05T14:21:41.609Z"},{"id":20005251,"type":"update","message":"Investigations have highlighted that a recently expired certificate may be the trigger and we're exploring this further. \n\nWe'll provide an update in 60 minutes or sooner if additional information becomes available.","createdAt":"2026-06-05T13:50:36.619Z","updatedAt":"2026-06-05T13:50:36.623Z"},{"id":20005250,"type":"update","message":"In addition to previous guidance for monitoring, as a partial workaround for Runtime Manager, customers can use Anypoint Insights to search for their application and access it via the Manage Application link.\n\nWe're continuing to work towards resolution and will provide an update in 60 minutes or sooner if additional information becomes available.\n","createdAt":"2026-06-05T12:51:00.803Z","updatedAt":"2026-06-05T12:51:00.809Z"},{"id":20005249,"type":"update","message":"We're aware of an issue impacting Anypoint Monitoring and Runtime Manager. Customers can't view metric panels in the Anypoint Monitoring dashboard in the US and EU, and US customers can't see their applications in Runtime Manager. As a partial workaround for monitoring metrics, customers can use Anypoint Monitoring Insights. \n\nWe're investigating a connectivity issue as the likely cause and our teams are actively working toward resolution. We'll provide an update in 60 minutes or sooner if additional information becomes available.","createdAt":"2026-06-05T12:38:38.696Z","updatedAt":"2026-06-05T12:38:38.701Z"}],"timeline":[{"title":"Update","content":"We have confirmed that all the errors were old, and no new errors have occurred after the fix was deployed.  \n\nThe services are restored to normal operating levels for all customers.","createdAt":"2026-06-06T01:48:25.889Z","updatedAt":"2026-06-06T01:48:25.893Z","entryType":"event","sourceId":5268,"sourceType":"event"},{"title":"Resolved","content":"Incident Resolved","createdAt":"2026-06-06T01:48:25.881Z","updatedAt":null,"entryType":"impact_end","endTime":"2026-06-06T00:35:00.000Z","sourceId":4379,"sourceType":"impact","impactStartTime":"2026-06-05T12:34:16.374Z"},{"title":"Update","content":"We have identified some new errors in the past 15 minutes, and we’re investigating the cause of the issue.\n\nWe’ll provide an update in 60 minutes or sooner if additional information becomes available.","createdAt":"2026-06-06T01:38:01.979Z","updatedAt":"2026-06-06T01:38:01.984Z","entryType":"event","sourceId":5267,"sourceType":"event"},{"title":"Update","content":"As informed earlier, we’re seeing steady improvements across the environment and are still monitoring performance metrics following the fix.\n\nWe’ll provide an update in 60 minutes or sooner if additional information becomes available.","createdAt":"2026-06-06T00:31:07.440Z","updatedAt":"2026-06-06T00:31:07.445Z","entryType":"event","sourceId":5265,"sourceType":"event"},{"title":"Update","content":"We’re seeing steady improvements across the environment and are actively monitoring performance metrics following the fix.\n\nWe’ll provide an update in 60 minutes or sooner if additional information becomes available.\n","createdAt":"2026-06-05T23:15:04.744Z","updatedAt":"2026-06-05T23:15:04.747Z","entryType":"event","sourceId":5264,"sourceType":"event"},{"title":"Update","content":"We've deployed an initial fix, and are monitoring health metrics. Our teams are noting positive signals, and some customers may observe signs of recovery when loading the application list display in Runtime Manager. We are adding capacity to our services in an attempt to alleviate impact.\n\nThank you for your patience as we work through this incident. We’ll provide an update in 60 minutes or sooner if additional information becomes available.","createdAt":"2026-06-05T22:04:29.221Z","updatedAt":"2026-06-05T22:04:29.225Z","entryType":"event","sourceId":5262,"sourceType":"event"},{"title":"Update","content":"We're continuing to investigate the trigger of this issue and evaluating multiple remediation paths to restore services. \n\nWe'll provide an update in 120 minutes or sooner if additional information becomes available.\n","createdAt":"2026-06-05T19:46:12.866Z","updatedAt":"2026-06-05T19:46:12.871Z","entryType":"event","sourceId":5259,"sourceType":"event"},{"title":"Update","content":"We continue to investigate the remaining issue affecting the application list display in Runtime Manager in the US region. Affected customers are unable to view their applications in the Runtime Manager UI; however, applications continue to run and are not impacted. We are actively working to restore full functionality.\n\nWe'll provide an update in 60 minutes or sooner if additional information becomes available.\n","createdAt":"2026-06-05T18:44:19.776Z","updatedAt":"2026-06-05T18:44:19.780Z","entryType":"event","sourceId":5258,"sourceType":"event"},{"title":"Update","content":"We continue to monitor for full recovery in the US region. During this investigation, a separate issue affecting the application list display in Runtime Manager was identified and is being actively investigated.\n\nWe'll provide an update in 60 minutes or sooner if additional information becomes available.\n","createdAt":"2026-06-05T17:44:12.245Z","updatedAt":"2026-06-05T17:44:12.250Z","entryType":"event","sourceId":5257,"sourceType":"event"},{"title":"Update","content":"We continue to monitor the US region for full recovery. In the interim, the workaround remains available where customers can use Anypoint Insights to search for their application and access it via the Manage Application link.\n\nWe'll provide an update in 60 minutes or sooner if additional information becomes available.\n","createdAt":"2026-06-05T16:50:05.678Z","updatedAt":"2026-06-05T16:50:05.683Z","entryType":"event","sourceId":5255,"sourceType":"event"},{"title":"Update","content":"Anypoint Monitoring dashboards have recovered in the EU and are showing signs of recovery in the US. We continue to monitor for full recovery and provide an update in 60 minutes or sooner if additional information becomes available.","createdAt":"2026-06-05T15:55:24.864Z","updatedAt":"2026-06-05T15:55:24.869Z","entryType":"event","sourceId":5254,"sourceType":"event"},{"title":"Update","content":"We've completed redeploying the affected services with a renewed certificate to the US, and impacted services there are now beginning to recover. \n\nWe'll provide an update in 60 minutes or sooner if additional information becomes available.\n","createdAt":"2026-06-05T14:53:00.361Z","updatedAt":"2026-06-05T14:53:00.365Z","entryType":"event","sourceId":5253,"sourceType":"event"},{"title":"Update","content":"We've confirmed the expired certificate as the trigger. At 14:09 UTC, we began redeploying the affected services with a renewed certificate. Impacted EU services are now beginning to recover. We're deploying the fix to the US shortly.\n\nWe'll provide an update in 60 minutes or sooner if additional information becomes available.\n","createdAt":"2026-06-05T14:21:41.604Z","updatedAt":"2026-06-05T14:21:41.609Z","entryType":"event","sourceId":5252,"sourceType":"event"},{"title":"Update","content":"Investigations have highlighted that a recently expired certificate may be the trigger and we're exploring this further. \n\nWe'll provide an update in 60 minutes or sooner if additional information becomes available.","createdAt":"2026-06-05T13:50:36.619Z","updatedAt":"2026-06-05T13:50:36.623Z","entryType":"event","sourceId":5251,"sourceType":"event"},{"title":"Update","content":"In addition to previous guidance for monitoring, as a partial workaround for Runtime Manager, customers can use Anypoint Insights to search for their application and access it via the Manage Application link.\n\nWe're continuing to work towards resolution and will provide an update in 60 minutes or sooner if additional information becomes available.\n","createdAt":"2026-06-05T12:51:00.803Z","updatedAt":"2026-06-05T12:51:00.809Z","entryType":"event","sourceId":5250,"sourceType":"event"},{"title":"Update","content":"We're aware of an issue impacting Anypoint Monitoring and Runtime Manager. Customers can't view metric panels in the Anypoint Monitoring dashboard in the US and EU, and US customers can't see their applications in Runtime Manager. As a partial workaround for monitoring metrics, customers can use Anypoint Monitoring Insights. \n\nWe're investigating a connectivity issue as the likely cause and our teams are actively working toward resolution. We'll provide an update in 60 minutes or sooner if additional information becomes available.","createdAt":"2026-06-05T12:38:38.696Z","updatedAt":"2026-06-05T12:38:38.701Z","entryType":"event","sourceId":5249,"sourceType":"event"},{"title":"Degradation Started","content":"muleSoftFeatureDegradation","createdAt":"2026-06-05T12:34:16.374Z","updatedAt":"2026-06-06T01:48:25.881Z","entryType":"impact_start","startTime":"2026-06-05T13:00:00.000Z","sourceId":4379,"sourceType":"impact","impactStartTime":"2026-06-05T12:34:16.374Z"}]},{"id":20004192,"externalId":"92345520","message":{"rootCause":null,"actionPlan":null,"pathToResolution":null},"additionalInformation":"","isCore":false,"affectsAll":false,"status":"Resolved","type":"Degradation","createdAt":"2026-07-03T14:02:47.337Z","updatedAt":"2026-07-03T14:02:47.446Z","instanceKeys":["AUS18S","AUS84","CAN26","CS343","DEU12S","DEU116S","FRA2S","IDN6","IND62","JPN188","NA231","SWE30S","USA60S","USA80S","USA248S","USA292","USA454","USA758S","USA766S"],"serviceKeys":["Customer360Audiences"],"IncidentImpacts":[{"id":20004510,"startTime":"2026-06-30T22:20:00.000Z","endTime":"2026-07-02T03:58:00.000Z","type":"featurePerfDegradation","severity":"minor","createdAt":"2026-07-03T14:02:47.433Z","updatedAt":"2026-07-03T14:02:47.438Z","startTimeCreatedAt":"2026-07-03T14:02:47.434Z","startTimeModifiedAt":null,"endTimeCreatedAt":"2026-07-03T14:02:47.434Z","endTimeModifiedAt":null}],"IncidentEvents":[{"id":20005518,"type":"update","message":"We’ve validated that all search index rebuilds that were triggered between 22:20 UTC on June 30 and 16:40 UTC on July 1 which were stuck in a ‘submitted’ status have been correctly processed. A code fix was successfully deployed and customers are no longer impacted as of 03:58 UTC on July 2.\n\nCustomers were previously notified of this issue via Trust messaging here: https://status.salesforce.com/incidents/20004177 \n\nWe apologize for how this incident may have affected you and your business.\n","createdAt":"2026-07-03T14:02:47.440Z","updatedAt":"2026-07-03T14:02:47.444Z"}],"timeline":[{"title":"Update","content":"We’ve validated that all search index rebuilds that were triggered between 22:20 UTC on June 30 and 16:40 UTC on July 1 which were stuck in a ‘submitted’ status have been correctly processed. A code fix was successfully deployed and customers are no longer impacted as of 03:58 UTC on July 2.\n\nCustomers were previously notified of this issue via Trust messaging here: https://status.salesforce.com/incidents/20004177 \n\nWe apologize for how this incident may have affected you and your business.\n","createdAt":"2026-07-03T14:02:47.440Z","updatedAt":"2026-07-03T14:02:47.444Z","entryType":"event","sourceId":5518,"sourceType":"event"},{"title":"Resolved","content":"Incident Resolved","createdAt":"2026-07-03T14:02:47.434Z","updatedAt":null,"entryType":"impact_end","endTime":"2026-07-02T03:58:00.000Z","sourceId":4510,"sourceType":"impact","impactStartTime":"2026-07-03T14:02:47.434Z"},{"title":"Degradation Started","content":"featurePerfDegradation","createdAt":"2026-07-03T14:02:47.434Z","updatedAt":null,"entryType":"impact_start","startTime":"2026-06-30T22:20:00.000Z","sourceId":4510,"sourceType":"impact","impactStartTime":"2026-07-03T14:02:47.434Z"}]},{"id":20004070,"externalId":"91397803","message":{"rootCause":null,"actionPlan":null,"pathToResolution":null},"additionalInformation":"","isCore":false,"affectsAll":false,"status":"Resolved","type":"Degradation","createdAt":"2026-06-05T21:15:10.851Z","updatedAt":"2026-06-06T04:09:15.862Z","instanceKeys":["ARE6","AUS58","AUS60","AUS62","AUS64","AUS68","AUS70","AUS72","AUS74","AUS76","AUS82","AUS86","AUS90","AUS92","AUS102","BRA14","BRA16","BRA24","BRA28","BRA32","BRA34","BRA36","BRA38","BRA48","BRA50","CAN28","CAN34","CAN38","CAN40","CAN46","CAN48","CAN50","CAN52","CAN56","CHE12","CHE16","CHE18","DEU38","DEU58","DEU66","DEU68","DEU72","DEU74","DEU76","DEU78","DEU84","DEU86","DEU94","DEU96","DEU120","DEU124","DEU126","DEU130","FRA32","FRA34","FRA36","FRA44","FRA48","FRA56","FRA66","FRA70","FRA80","FRA88","FRA90","GBR34","GBR36","GBR38","GBR46","GBR50","GBR54","GBR56","GBR64","GBR70","GBR76","GBR86","GBR88","GBR96","GBR100","GBR102","GBR112","GBR116","GBR122","IND74","IND78","IND116","IND118","IND144","IND150","IND152","IND154","ITA8","ITA12","ITA14","JPN132","JPN134","JPN136","JPN138","JPN140","JPN142","JPN146","JPN148","JPN156","JPN158","JPN160","JPN170","KOR6","NA235","NA242","NA245","NA249","SGP10","SWE8","SWE10","SWE14","SWE16","SWE20","SWE22","SWE26","SWE34","SWE36","SWE38","SWE46","SWE52","SWE56","SWE62","SWE74","SWE76","SWE82","SWE84","SWE98","SWE114","USA34","USA36","USA228","USA230","USA232","USA234","USA236","USA238","USA272","USA274","USA276","USA282","USA286","USA292","USA296","USA302","USA304","USA312","USA314","USA316","USA320","USA324","USA326","USA330","USA332","USA334","USA336","USA340","USA342","USA344","USA346","USA348","USA350","USA352","USA360","USA372","USA376","USA384","USA408","USA410","USA412","USA414","USA420","USA422","USA424","USA426","USA430","USA436","USA442","USA444","USA452","USA454","USA456","USA460","USA462","USA464","USA468","USA470","USA472","USA474","USA476","USA478","USA494","USA496","USA538","USA544","USA546","USA548","USA552","USA554","USA558","USA562","USA566","USA568","USA576","USA578","USA580","USA584","USA586","USA592","USA596","USA598","USA600","USA608","USA610","USA616","USA622","USA626","USA632","USA638","USA644","USA646","USA648","USA650","USA652","USA678","USA682","USA686","USA688","USA690","USA692","USA694","USA698","USA700","USA704","USA706","USA708","USA714","USA716","USA720","USA722","USA724","USA726","USA728","USA730","USA732","USA740","USA742","USA744","USA746","USA748","USA776","USA778","USA788","USA810","USA830","USA846","USA854","USA864","USA866","USA868","USA918","USA920"],"serviceKeys":["Customer360Audiences"],"IncidentImpacts":[{"id":20004382,"startTime":"2026-05-18T21:47:00.000Z","endTime":"2026-06-06T01:55:00.000Z","type":"performanceDegradation","severity":"minor","createdAt":"2026-06-05T21:15:10.968Z","updatedAt":"2026-06-06T04:09:15.857Z","startTimeCreatedAt":"2026-06-05T21:15:10.968Z","startTimeModifiedAt":null,"endTimeCreatedAt":"2026-06-06T04:09:15.857Z","endTimeModifiedAt":null}],"IncidentEvents":[{"id":20005266,"type":"update","message":"We continue to deploy the fix across all remaining instances while closely monitoring system performance to ensure stability.\n\nWe’ll provide an update once additional information becomes available.","createdAt":"2026-06-06T01:32:36.789Z","updatedAt":"2026-06-06T01:32:36.792Z"},{"id":20005263,"type":"update","message":"We’re actively deploying the fix across all remaining instances while closely monitoring system performance to ensure stability.\n\nWe’ll provide an update in 60  minutes or sooner if additional information becomes available.","createdAt":"2026-06-05T22:46:18.889Z","updatedAt":"2026-06-05T22:46:18.893Z"},{"id":20005261,"type":"update","message":"We’re investigating a performance degradation impacting multiple instances. During this time, a subset of customers using Search Analytics may experience a delay in their search interaction results between May 18, 2026, and May 28, 2026. While new data on the Data Lake Object (DLO) is flowing correctly following the resolution of a previous incident, the historical data from that window is currently being restored.\n\nWe’ve successfully validated a fix in one of our production environments and are deploying it across the remaining impacted instances.\n\nWe’ll provide an update in 60 minutes or sooner if additional information becomes available.\n","createdAt":"2026-06-05T21:46:26.310Z","updatedAt":"2026-06-05T21:46:26.314Z"}],"timeline":[{"title":"Resolved","content":"Incident Resolved","createdAt":"2026-06-06T04:09:15.857Z","updatedAt":null,"entryType":"impact_end","endTime":"2026-06-06T01:55:00.000Z","sourceId":4382,"sourceType":"impact","impactStartTime":"2026-06-05T21:15:10.968Z"},{"title":"Update","content":"We continue to deploy the fix across all remaining instances while closely monitoring system performance to ensure stability.\n\nWe’ll provide an update once additional information becomes available.","createdAt":"2026-06-06T01:32:36.789Z","updatedAt":"2026-06-06T01:32:36.792Z","entryType":"event","sourceId":5266,"sourceType":"event"},{"title":"Update","content":"We’re actively deploying the fix across all remaining instances while closely monitoring system performance to ensure stability.\n\nWe’ll provide an update in 60  minutes or sooner if additional information becomes available.","createdAt":"2026-06-05T22:46:18.889Z","updatedAt":"2026-06-05T22:46:18.893Z","entryType":"event","sourceId":5263,"sourceType":"event"},{"title":"Update","content":"We’re investigating a performance degradation impacting multiple instances. During this time, a subset of customers using Search Analytics may experience a delay in their search interaction results between May 18, 2026, and May 28, 2026. While new data on the Data Lake Object (DLO) is flowing correctly following the resolution of a previous incident, the historical data from that window is currently being restored.\n\nWe’ve successfully validated a fix in one of our production environments and are deploying it across the remaining impacted instances.\n\nWe’ll provide an update in 60 minutes or sooner if additional information becomes available.\n","createdAt":"2026-06-05T21:46:26.310Z","updatedAt":"2026-06-05T21:46:26.314Z","entryType":"event","sourceId":5261,"sourceType":"event"},{"title":"Degradation Started","content":"performanceDegradation","createdAt":"2026-06-05T21:15:10.968Z","updatedAt":null,"entryType":"impact_start","startTime":"2026-05-18T21:47:00.000Z","sourceId":4382,"sourceType":"impact","impactStartTime":"2026-06-05T21:15:10.968Z"}]},{"id":20004073,"externalId":"91421194","message":{"rootCause":null,"actionPlan":null,"pathToResolution":null},"additionalInformation":"","isCore":false,"affectsAll":false,"status":"Resolved","type":"Degradation","createdAt":"2026-06-07T00:38:14.277Z","updatedAt":"2026-06-07T00:38:14.375Z","instanceKeys":["SWE44S"],"serviceKeys":["coreService"],"IncidentImpacts":[{"id":20004386,"startTime":"2026-06-07T00:03:00.000Z","endTime":"2026-06-07T00:18:00.000Z","type":"performanceDegradation","severity":"minor","createdAt":"2026-06-07T00:38:14.368Z","updatedAt":"2026-06-07T00:38:14.372Z","startTimeCreatedAt":"2026-06-07T00:38:14.368Z","startTimeModifiedAt":null,"endTimeCreatedAt":"2026-06-07T00:38:14.368Z","endTimeModifiedAt":null}],"IncidentEvents":[],"timeline":[{"title":"Resolved","content":"Incident Resolved","createdAt":"2026-06-07T00:38:14.368Z","updatedAt":null,"entryType":"impact_end","endTime":"2026-06-07T00:18:00.000Z","sourceId":4386,"sourceType":"impact","impactStartTime":"2026-06-07T00:38:14.368Z"},{"title":"Degradation Started","content":"performanceDegradation","createdAt":"2026-06-07T00:38:14.368Z","updatedAt":null,"entryType":"impact_start","startTime":"2026-06-07T00:03:00.000Z","sourceId":4386,"sourceType":"impact","impactStartTime":"2026-06-07T00:38:14.368Z"}]},{"id":20004074,"externalId":"91419858","message":{"rootCause":null,"actionPlan":null,"pathToResolution":null},"additionalInformation":"","isCore":false,"affectsAll":false,"status":"Resolved","type":"Disruption","createdAt":"2026-06-07T00:56:31.743Z","updatedAt":"2026-06-07T02:22:27.902Z","instanceKeys":["PDUKAA"],"serviceKeys":["AnalyticsCloud","Explore","HomePage","LoadaView","PublishtoTableauCloud","RefreshanExtract","SignIn","Subscriptions","WebEdit"],"IncidentImpacts":[{"id":20004387,"startTime":"2026-06-07T00:55:00.000Z","endTime":"2026-06-07T02:55:00.000Z","type":"maintenanceOverrunServiceDisruptionBegan","severity":"major","createdAt":"2026-06-07T00:56:31.831Z","updatedAt":"2026-06-07T03:06:58.971Z","startTimeCreatedAt":"2026-06-07T00:56:31.831Z","startTimeModifiedAt":null,"endTimeCreatedAt":"2026-06-07T02:22:27.899Z","endTimeModifiedAt":"2026-06-07T03:06:58.971Z"}],"IncidentEvents":[],"timeline":[{"title":"Resolved","content":"Incident Resolved","createdAt":"2026-06-07T02:22:27.899Z","updatedAt":"2026-06-07T03:06:58.971Z","entryType":"impact_end","endTime":"2026-06-07T02:55:00.000Z","sourceId":4387,"sourceType":"impact","impactStartTime":"2026-06-07T00:56:31.831Z"},{"title":"Disruption Started","content":"maintenanceOverrunServiceDisruptionBegan","createdAt":"2026-06-07T00:56:31.831Z","updatedAt":null,"entryType":"impact_start","startTime":"2026-06-07T00:55:00.000Z","sourceId":4387,"sourceType":"impact","impactStartTime":"2026-06-07T00:56:31.831Z"}]},{"id":20004075,"externalId":"91428075","message":{"rootCause":null,"actionPlan":null,"pathToResolution":null},"additionalInformation":"","isCore":false,"affectsAll":false,"status":"Resolved","type":"Degradation","createdAt":"2026-06-07T09:34:13.223Z","updatedAt":"2026-06-07T14:42:12.002Z","instanceKeys":["DB401000","DB401001","DB401002","DB401003","DB401004","DB401005","DB401006","DB401008","DB401009","DB401011","DB401012","DB401013","DB401014","DB401015","DB401016","DB401017","DB401018","DB401019","DB401020","DB401021","DB401022","DB401023","DB401024","DB401025","DB401026","DB401027","DB401028","DB401029","DB401031","DB401032","DB401033","DB406000","DB406001","DB406002","DB406003","DB406004","DB406005","DB406007"],"serviceKeys":["EmailStudio"],"IncidentImpacts":[{"id":20004388,"startTime":"2026-06-05T19:57:00.000Z","endTime":"2026-06-07T14:04:00.000Z","type":"marketingCloudFeatureDegradation","severity":"minor","createdAt":"2026-06-07T09:34:13.322Z","updatedAt":"2026-06-07T14:42:11.999Z","startTimeCreatedAt":"2026-06-07T09:34:13.322Z","startTimeModifiedAt":"2026-06-07T14:42:11.999Z","endTimeCreatedAt":"2026-06-07T14:42:11.999Z","endTimeModifiedAt":null}],"IncidentEvents":[{"id":20005271,"type":"update","message":"At 14:04 UTC on June 07, 2026, we resolved a feature degradation that was impacting Marketing Cloud customers. Links embedded in marketing emails were not redirecting recipients to the intended destination.\n\nWe applied a configuration change. Validation has confirmed that newly generated email links are now redirecting correctly and tracking data is recording as expected.\n\nPlease note: A subset of links (in the email campaigns) that were sent during the impact window would fail. If you sent marketing email with links during this period, we recommend validating those links from the email campaigns and resending those if the links failed. If you need any further assistance, please reach out to Salesforce Support.\n\nUpon further investigation, we determined that the start time of impact is different than initially understood. We have now revised the start time of the Trust post to more accurately reflect the time customers may have begun to experience impact.\n\nWe apologize for how this incident affected you and your business. We will undertake a full investigation of the incident, establishing the technical trigger, the underlying cause, and preventive action to avoid a repeat in the future.","createdAt":"2026-06-07T14:42:12.004Z","updatedAt":"2026-06-07T14:42:12.007Z"},{"id":20005270,"type":"update","message":"We continue to address a feature degradation affecting Marketing Cloud customers on two Hyperforce stacks. Links embedded in emails are redirecting to an error page, and open and click tracking data is not being recorded.\nOur teams have applied a configuration change intended to allow new email sends to function correctly going forward. We are currently validating that this change is working as expected.\n\nWe are also continuing to investigate the technical trigger to determine the best path to resolution. \n\nWe will provide an update in 30 minutes or sooner if additional information becomes available.","createdAt":"2026-06-07T13:53:03.253Z","updatedAt":"2026-06-07T13:53:03.257Z"},{"id":20005269,"type":"update","message":"At 22:31 UTC, June 06, 2026, a feature degradation began impacting Marketing Cloud customers on two Hyperforce stacks. As a result, links embedded in marketing emails are not redirecting recipients to the intended destination - recipients are landing on an error page instead. \n\nWe are actively working to address this issue. \n\nWe will provide an update in 30 minutes or sooner if additional information becomes available.","createdAt":"2026-06-07T13:20:18.316Z","updatedAt":"2026-06-07T13:20:18.320Z"}],"timeline":[{"title":"Update","content":"At 14:04 UTC on June 07, 2026, we resolved a feature degradation that was impacting Marketing Cloud customers. Links embedded in marketing emails were not redirecting recipients to the intended destination.\n\nWe applied a configuration change. Validation has confirmed that newly generated email links are now redirecting correctly and tracking data is recording as expected.\n\nPlease note: A subset of links (in the email campaigns) that were sent during the impact window would fail. If you sent marketing email with links during this period, we recommend validating those links from the email campaigns and resending those if the links failed. If you need any further assistance, please reach out to Salesforce Support.\n\nUpon further investigation, we determined that the start time of impact is different than initially understood. We have now revised the start time of the Trust post to more accurately reflect the time customers may have begun to experience impact.\n\nWe apologize for how this incident affected you and your business. We will undertake a full investigation of the incident, establishing the technical trigger, the underlying cause, and preventive action to avoid a repeat in the future.","createdAt":"2026-06-07T14:42:12.004Z","updatedAt":"2026-06-07T14:42:12.007Z","entryType":"event","sourceId":5271,"sourceType":"event"},{"title":"Resolved","content":"Incident Resolved","createdAt":"2026-06-07T14:42:11.999Z","updatedAt":null,"entryType":"impact_end","endTime":"2026-06-07T14:04:00.000Z","sourceId":4388,"sourceType":"impact","impactStartTime":"2026-06-07T09:34:13.322Z"},{"title":"Update","content":"We continue to address a feature degradation affecting Marketing Cloud customers on two Hyperforce stacks. Links embedded in emails are redirecting to an error page, and open and click tracking data is not being recorded.\nOur teams have applied a configuration change intended to allow new email sends to function correctly going forward. We are currently validating that this change is working as expected.\n\nWe are also continuing to investigate the technical trigger to determine the best path to resolution. \n\nWe will provide an update in 30 minutes or sooner if additional information becomes available.","createdAt":"2026-06-07T13:53:03.253Z","updatedAt":"2026-06-07T13:53:03.257Z","entryType":"event","sourceId":5270,"sourceType":"event"},{"title":"Update","content":"At 22:31 UTC, June 06, 2026, a feature degradation began impacting Marketing Cloud customers on two Hyperforce stacks. As a result, links embedded in marketing emails are not redirecting recipients to the intended destination - recipients are landing on an error page instead. \n\nWe are actively working to address this issue. \n\nWe will provide an update in 30 minutes or sooner if additional information becomes available.","createdAt":"2026-06-07T13:20:18.316Z","updatedAt":"2026-06-07T13:20:18.320Z","entryType":"event","sourceId":5269,"sourceType":"event"},{"title":"Degradation Started","content":"marketingCloudFeatureDegradation","createdAt":"2026-06-07T09:34:13.322Z","updatedAt":"2026-06-07T14:42:11.999Z","entryType":"impact_start","startTime":"2026-06-05T19:57:00.000Z","sourceId":4388,"sourceType":"impact","impactStartTime":"2026-06-07T09:34:13.322Z"}]},{"id":20004076,"externalId":"91468734","message":{"rootCause":null,"actionPlan":null,"pathToResolution":null},"additionalInformation":"","isCore":false,"affectsAll":false,"status":"Resolved","type":"Degradation","createdAt":"2026-06-08T23:19:14.747Z","updatedAt":"2026-06-09T03:36:37.479Z","instanceKeys":["CAN4S","CAN8S","CAN20S","IND16S"],"serviceKeys":["coreService"],"IncidentImpacts":[{"id":20004389,"startTime":"2026-06-08T22:51:00.000Z","endTime":"2026-06-09T02:35:00.000Z","type":"performanceDegradation","severity":"minor","createdAt":"2026-06-08T23:19:14.830Z","updatedAt":"2026-06-09T03:26:53.813Z","startTimeCreatedAt":"2026-06-08T23:19:14.830Z","startTimeModifiedAt":"2026-06-08T23:21:58.148Z","endTimeCreatedAt":"2026-06-09T03:26:53.813Z","endTimeModifiedAt":null}],"IncidentEvents":[{"id":20005279,"type":"update","message":"The slow page load times experienced by customers have ‌subsided as of 02:35 UTC. Service performance stabilized following a series of measures, including the implementation of rate limiting across the impacted instances and additional traffic management actions. \n\nWe apologize for how you and your business may have been affected by this incident.","createdAt":"2026-06-09T03:26:53.818Z","updatedAt":"2026-06-09T03:26:53.821Z"},{"id":20005278,"type":"update","message":"We believe that we've identified the root cause of the slow page load times customers are experiencing when using managed packages on Core services. Multiple orgs running package installations simultaneously are causing the database to become overloaded, resulting in response times well above normal thresholds. We've applied a throttle to the affected instances to limit the number of concurrent package installations and reduce the load on the database. \n\nWe'll provide an update in 30 minutes or sooner if additional information becomes available. ","createdAt":"2026-06-09T02:29:43.177Z","updatedAt":"2026-06-09T02:29:43.179Z"},{"id":20005277,"type":"update","message":"We're continuing to investigate the slow page load times customers are experiencing. We’ve identified that the issue is being driven by a high volume of automated requests targeting a specific page used for package installations. We've applied rate limits across the affected instances, and additional traffic mitigation actions are underway.\n\nWe'll provide an update in 60 minutes or sooner if additional information becomes available. ","createdAt":"2026-06-09T02:29:43.173Z","updatedAt":"2026-06-09T02:29:43.176Z"},{"id":20005274,"type":"update","message":"We are investigating a performance degradation on multiple instances, where users are experiencing high Average Page Times (APTs) when using managed packages on Salesforce services. We believe this may be due to a recent change and are investigating to identify the root cause and take remediation actions.\n\nWe will provide an update in 30 minutes, or as soon as new information becomes available.","createdAt":"2026-06-09T01:12:17.699Z","updatedAt":"2026-06-09T01:12:17.702Z"},{"id":20005272,"type":"investigatingCauseOfIssue","message":"We’re investigating the cause of the issue. We will provide an update in 30 minutes or sooner if we have more information.","createdAt":"2026-06-08T23:19:14.834Z","updatedAt":"2026-06-08T23:19:14.846Z"}],"timeline":[{"title":"Update","content":"The slow page load times experienced by customers have ‌subsided as of 02:35 UTC. Service performance stabilized following a series of measures, including the implementation of rate limiting across the impacted instances and additional traffic management actions. \n\nWe apologize for how you and your business may have been affected by this incident.","createdAt":"2026-06-09T03:26:53.818Z","updatedAt":"2026-06-09T03:26:53.821Z","entryType":"event","sourceId":5279,"sourceType":"event"},{"title":"Resolved","content":"Incident Resolved","createdAt":"2026-06-09T03:26:53.813Z","updatedAt":null,"entryType":"impact_end","endTime":"2026-06-09T02:35:00.000Z","sourceId":4389,"sourceType":"impact","impactStartTime":"2026-06-08T23:19:14.830Z"},{"title":"Update","content":"We believe that we've identified the root cause of the slow page load times customers are experiencing when using managed packages on Core services. Multiple orgs running package installations simultaneously are causing the database to become overloaded, resulting in response times well above normal thresholds. We've applied a throttle to the affected instances to limit the number of concurrent package installations and reduce the load on the database. \n\nWe'll provide an update in 30 minutes or sooner if additional information becomes available. ","createdAt":"2026-06-09T02:29:43.177Z","updatedAt":"2026-06-09T02:29:43.179Z","entryType":"event","sourceId":5278,"sourceType":"event"},{"title":"Update","content":"We're continuing to investigate the slow page load times customers are experiencing. We’ve identified that the issue is being driven by a high volume of automated requests targeting a specific page used for package installations. We've applied rate limits across the affected instances, and additional traffic mitigation actions are underway.\n\nWe'll provide an update in 60 minutes or sooner if additional information becomes available. ","createdAt":"2026-06-09T02:29:43.173Z","updatedAt":"2026-06-09T02:29:43.176Z","entryType":"event","sourceId":5277,"sourceType":"event"},{"title":"Update","content":"We are investigating a performance degradation on multiple instances, where users are experiencing high Average Page Times (APTs) when using managed packages on Salesforce services. We believe this may be due to a recent change and are investigating to identify the root cause and take remediation actions.\n\nWe will provide an update in 30 minutes, or as soon as new information becomes available.","createdAt":"2026-06-09T01:12:17.699Z","updatedAt":"2026-06-09T01:12:17.702Z","entryType":"event","sourceId":5274,"sourceType":"event"},{"title":"Update","content":"We’re investigating the cause of the issue. We will provide an update in 30 minutes or sooner if we have more information.","createdAt":"2026-06-08T23:19:14.834Z","updatedAt":"2026-06-08T23:19:14.846Z","entryType":"event","sourceId":5272,"sourceType":"event"},{"title":"Degradation Started","content":"performanceDegradation","createdAt":"2026-06-08T23:19:14.830Z","updatedAt":"2026-06-08T23:21:58.148Z","entryType":"impact_start","startTime":"2026-06-08T22:51:00.000Z","sourceId":4389,"sourceType":"impact","impactStartTime":"2026-06-08T23:19:14.830Z"}]},{"id":20004077,"externalId":"91468655","message":{"rootCause":null,"actionPlan":null,"pathToResolution":null},"additionalInformation":null,"isCore":false,"affectsAll":false,"status":"Resolved","type":"Degradation","createdAt":"2026-06-08T23:43:34.480Z","updatedAt":"2026-06-09T01:28:53.741Z","instanceKeys":["IND16S"],"serviceKeys":["coreService"],"IncidentImpacts":[{"id":20004391,"startTime":"2026-06-08T22:50:00.000Z","endTime":"2026-06-09T01:27:00.000Z","type":"performanceDegradation","severity":"minor","createdAt":"2026-06-09T01:28:53.733Z","updatedAt":"2026-06-09T01:28:53.736Z","startTimeCreatedAt":"2026-06-09T01:28:53.733Z","startTimeModifiedAt":null,"endTimeCreatedAt":"2026-06-09T01:28:53.733Z","endTimeModifiedAt":null}],"IncidentEvents":[{"id":20005273,"type":"investigatingCauseOfIssue","message":"We’re investigating the cause of the issue. We will provide an update in 30 minutes or sooner if we have more information.","createdAt":"2026-06-08T23:43:34.568Z","updatedAt":"2026-06-08T23:43:34.580Z"}],"timeline":[{"title":"Resolved","content":"Incident Resolved","createdAt":"2026-06-09T01:28:53.733Z","updatedAt":null,"entryType":"impact_end","endTime":"2026-06-09T01:27:00.000Z","sourceId":4391,"sourceType":"impact","impactStartTime":"2026-06-09T01:28:53.733Z"},{"title":"Degradation Started","content":"performanceDegradation","createdAt":"2026-06-09T01:28:53.733Z","updatedAt":null,"entryType":"impact_start","startTime":"2026-06-08T22:50:00.000Z","sourceId":4391,"sourceType":"impact","impactStartTime":"2026-06-09T01:28:53.733Z"},{"title":"Update","content":"We’re investigating the cause of the issue. We will provide an update in 30 minutes or sooner if we have more information.","createdAt":"2026-06-08T23:43:34.568Z","updatedAt":"2026-06-08T23:43:34.580Z","entryType":"event","sourceId":5273,"sourceType":"event"}]},{"id":20004078,"externalId":"91468734","message":{"rootCause":null,"actionPlan":null,"pathToResolution":null},"additionalInformation":"This incident was initially tracked on the Salesforce Status http://sfdc.co/cfTOHi however, this is posted due to recurrence of the issue.","isCore":false,"affectsAll":false,"status":"Resolved","type":"Degradation","createdAt":"2026-06-09T04:11:07.968Z","updatedAt":"2026-06-09T05:32:31.264Z","instanceKeys":["CAN4S","IND16S"],"serviceKeys":["coreService"],"IncidentImpacts":[{"id":20004392,"startTime":"2026-06-09T03:31:00.000Z","endTime":"2026-06-09T03:45:00.000Z","type":"performanceDegradation","severity":"minor","createdAt":"2026-06-09T04:11:08.157Z","updatedAt":"2026-06-09T05:32:31.261Z","startTimeCreatedAt":"2026-06-09T04:11:08.157Z","startTimeModifiedAt":null,"endTimeCreatedAt":"2026-06-09T05:32:31.261Z","endTimeModifiedAt":null}],"IncidentEvents":[{"id":20005282,"type":"update","message":"The recurrence of the slow page load times experienced by customers has ‌subsided as of 03:45 UTC. Service performance stabilized following a series of measures, including the implementation of rate limiting.\n\nWe apologize for how you and your business may have been affected by this incident.","createdAt":"2026-06-09T05:32:31.266Z","updatedAt":"2026-06-09T05:32:31.269Z"},{"id":20005281,"type":"update","message":"We're continuing to investigate the recurrence of slow page load times customers are experiencing. We have identified increased traffic levels as a contributing factor and have implemented mitigation measures across the impacted instances to help stabilize performance. We're actively monitoring the environment and evaluating the effectiveness of these actions as our investigation continues.\n\nWe'll provide an update in 60 minutes or sooner if additional information becomes available. ","createdAt":"2026-06-09T05:11:15.040Z","updatedAt":"2026-06-09T05:11:15.043Z"},{"id":20005280,"type":"update","message":"We are investigating a recurrence of performance degradation across multiple instances. Impacted users are experiencing elevated Average Page Times (APTs) when using managed packages on Salesforce services. Our teams are actively reviewing the cause of the recurrence and working to mitigate the impact.\n\nWe'll provide an update in 60 minutes or sooner if additional information becomes available. ","createdAt":"2026-06-09T04:41:38.240Z","updatedAt":"2026-06-09T04:41:38.243Z"}],"timeline":[{"title":"Update","content":"The recurrence of the slow page load times experienced by customers has ‌subsided as of 03:45 UTC. Service performance stabilized following a series of measures, including the implementation of rate limiting.\n\nWe apologize for how you and your business may have been affected by this incident.","createdAt":"2026-06-09T05:32:31.266Z","updatedAt":"2026-06-09T05:32:31.269Z","entryType":"event","sourceId":5282,"sourceType":"event"},{"title":"Resolved","content":"Incident Resolved","createdAt":"2026-06-09T05:32:31.261Z","updatedAt":null,"entryType":"impact_end","endTime":"2026-06-09T03:45:00.000Z","sourceId":4392,"sourceType":"impact","impactStartTime":"2026-06-09T04:11:08.157Z"},{"title":"Update","content":"We're continuing to investigate the recurrence of slow page load times customers are experiencing. We have identified increased traffic levels as a contributing factor and have implemented mitigation measures across the impacted instances to help stabilize performance. We're actively monitoring the environment and evaluating the effectiveness of these actions as our investigation continues.\n\nWe'll provide an update in 60 minutes or sooner if additional information becomes available. ","createdAt":"2026-06-09T05:11:15.040Z","updatedAt":"2026-06-09T05:11:15.043Z","entryType":"event","sourceId":5281,"sourceType":"event"},{"title":"Update","content":"We are investigating a recurrence of performance degradation across multiple instances. Impacted users are experiencing elevated Average Page Times (APTs) when using managed packages on Salesforce services. Our teams are actively reviewing the cause of the recurrence and working to mitigate the impact.\n\nWe'll provide an update in 60 minutes or sooner if additional information becomes available. ","createdAt":"2026-06-09T04:41:38.240Z","updatedAt":"2026-06-09T04:41:38.243Z","entryType":"event","sourceId":5280,"sourceType":"event"},{"title":"Degradation Started","content":"performanceDegradation","createdAt":"2026-06-09T04:11:08.157Z","updatedAt":null,"entryType":"impact_start","startTime":"2026-06-09T03:31:00.000Z","sourceId":4392,"sourceType":"impact","impactStartTime":"2026-06-09T04:11:08.157Z"}]},{"id":20004079,"externalId":"91484108","message":{"rootCause":null,"actionPlan":null,"pathToResolution":null},"additionalInformation":"","isCore":false,"affectsAll":false,"status":"Resolved","type":"Degradation","createdAt":"2026-06-09T12:18:40.445Z","updatedAt":"2026-06-09T20:38:12.240Z","instanceKeys":["POD217","POD297"],"serviceKeys":["B2CCore"],"IncidentImpacts":[{"id":20004393,"startTime":"2026-06-08T16:53:00.000Z","endTime":"2026-06-09T13:41:00.000Z","type":"performanceDegradation","severity":"minor","createdAt":"2026-06-09T12:18:40.537Z","updatedAt":"2026-06-09T20:38:12.237Z","startTimeCreatedAt":"2026-06-09T12:18:40.537Z","startTimeModifiedAt":null,"endTimeCreatedAt":"2026-06-09T20:38:12.237Z","endTimeModifiedAt":null}],"IncidentEvents":[{"id":20005292,"type":"update","message":"The non-disruptive rolling restarts to revert the runtime environment to the previous version have completed. Granular Data Replication is now re-enabled and verified as functional.\n\nWe will fully investigate the incident, confirming the technical trigger, the underlying cause, and preventive action to avoid a repeat in the future. We apologize for how you and your business may have been affected by this incident.\n","createdAt":"2026-06-09T20:38:12.243Z","updatedAt":"2026-06-09T20:38:12.246Z"},{"id":20005287,"type":"update","message":"Storefronts are no longer in impact. Non-disruptive rolling restarts continue to complete the revert of the runtime environment to the previous version. Granular Data Replication remains temporarily unavailable, this will be re-enabled after validation of restart completion. \n\nWe will provide an update once the restarts are complete, or sooner if additional information becomes available.","createdAt":"2026-06-09T15:51:09.643Z","updatedAt":"2026-06-09T15:51:09.646Z"},{"id":20005286,"type":"update","message":"Storefronts were confirmed out of impact at 13:41 UTC. Granular Data Replication remains temporarily unavailable. Non-disruptive rolling restarts are now in progress on affected PODs to complete the revert of the runtime environment to the previous version. \n\nWe'll provide an update in 30 minutes or sooner if additional information becomes available.\n","createdAt":"2026-06-09T14:47:54.025Z","updatedAt":"2026-06-09T14:47:54.028Z"},{"id":20005285,"type":"update","message":"We’re reverting the runtime environment to its previous version across all impacted PODs via a fix that is estimated to take 45 minutes to complete, which will be followed by a non-disruptive rolling restart. As a temporary measure, we have proactively disabled the Granular Data Replication feature to reduce further Storefront impact for affected customers\n\nWe'll provide our next update in 30 minutes, or sooner if new information becomes available.\n","createdAt":"2026-06-09T13:57:40.050Z","updatedAt":"2026-06-09T14:04:10.971Z"},{"id":20005284,"type":"update","message":"The cause has been identified as a behavior change introduced by a recent runtime upgrade. To reduce further impact, we've disabled a replication feature for affected customers., We're now preparing a fix to revert the runtime environment to its previous version, which will take approximately 90 minutes to deploy and will be followed by a non-disruptive rolling restart across the impacted PODs. \n\nWe'll provide an update in 30 minutes, or sooner if new information becomes available.\n","createdAt":"2026-06-09T13:05:21.077Z","updatedAt":"2026-06-09T13:05:21.080Z"},{"id":20005283,"type":"update","message":"We're aware of an issue impacting Commerce Cloud customers on some pods. As a result, customers are experiencing intermittent Storefront unavailability, with sites going down for periods ranging from 30 minutes to an hour. We've  deactivated a replication feature on impacted pods as an interim measure to reduce further Storefront impact. We're also working to revert the runtime environment on impacted pods back to a previous version, and have begun updating pod configuration files and restarting application servers to validate this change.\n\nWe'll provide an update in 30 minutes or sooner if additional information becomes available.\n","createdAt":"2026-06-09T12:29:33.736Z","updatedAt":"2026-06-09T12:29:33.741Z"}],"timeline":[{"title":"Update","content":"The non-disruptive rolling restarts to revert the runtime environment to the previous version have completed. Granular Data Replication is now re-enabled and verified as functional.\n\nWe will fully investigate the incident, confirming the technical trigger, the underlying cause, and preventive action to avoid a repeat in the future. We apologize for how you and your business may have been affected by this incident.\n","createdAt":"2026-06-09T20:38:12.243Z","updatedAt":"2026-06-09T20:38:12.246Z","entryType":"event","sourceId":5292,"sourceType":"event"},{"title":"Resolved","content":"Incident Resolved","createdAt":"2026-06-09T20:38:12.237Z","updatedAt":null,"entryType":"impact_end","endTime":"2026-06-09T13:41:00.000Z","sourceId":4393,"sourceType":"impact","impactStartTime":"2026-06-09T12:18:40.537Z"},{"title":"Update","content":"Storefronts are no longer in impact. Non-disruptive rolling restarts continue to complete the revert of the runtime environment to the previous version. Granular Data Replication remains temporarily unavailable, this will be re-enabled after validation of restart completion. \n\nWe will provide an update once the restarts are complete, or sooner if additional information becomes available.","createdAt":"2026-06-09T15:51:09.643Z","updatedAt":"2026-06-09T15:51:09.646Z","entryType":"event","sourceId":5287,"sourceType":"event"},{"title":"Update","content":"Storefronts were confirmed out of impact at 13:41 UTC. Granular Data Replication remains temporarily unavailable. Non-disruptive rolling restarts are now in progress on affected PODs to complete the revert of the runtime environment to the previous version. \n\nWe'll provide an update in 30 minutes or sooner if additional information becomes available.\n","createdAt":"2026-06-09T14:47:54.025Z","updatedAt":"2026-06-09T14:47:54.028Z","entryType":"event","sourceId":5286,"sourceType":"event"},{"title":"Update","content":"We’re reverting the runtime environment to its previous version across all impacted PODs via a fix that is estimated to take 45 minutes to complete, which will be followed by a non-disruptive rolling restart. As a temporary measure, we have proactively disabled the Granular Data Replication feature to reduce further Storefront impact for affected customers\n\nWe'll provide our next update in 30 minutes, or sooner if new information becomes available.\n","createdAt":"2026-06-09T13:57:40.050Z","updatedAt":"2026-06-09T14:04:10.971Z","entryType":"event","sourceId":5285,"sourceType":"event"},{"title":"Update","content":"The cause has been identified as a behavior change introduced by a recent runtime upgrade. To reduce further impact, we've disabled a replication feature for affected customers., We're now preparing a fix to revert the runtime environment to its previous version, which will take approximately 90 minutes to deploy and will be followed by a non-disruptive rolling restart across the impacted PODs. \n\nWe'll provide an update in 30 minutes, or sooner if new information becomes available.\n","createdAt":"2026-06-09T13:05:21.077Z","updatedAt":"2026-06-09T13:05:21.080Z","entryType":"event","sourceId":5284,"sourceType":"event"},{"title":"Update","content":"We're aware of an issue impacting Commerce Cloud customers on some pods. As a result, customers are experiencing intermittent Storefront unavailability, with sites going down for periods ranging from 30 minutes to an hour. We've  deactivated a replication feature on impacted pods as an interim measure to reduce further Storefront impact. We're also working to revert the runtime environment on impacted pods back to a previous version, and have begun updating pod configuration files and restarting application servers to validate this change.\n\nWe'll provide an update in 30 minutes or sooner if additional information becomes available.\n","createdAt":"2026-06-09T12:29:33.736Z","updatedAt":"2026-06-09T12:29:33.741Z","entryType":"event","sourceId":5283,"sourceType":"event"},{"title":"Degradation Started","content":"performanceDegradation","createdAt":"2026-06-09T12:18:40.537Z","updatedAt":null,"entryType":"impact_start","startTime":"2026-06-08T16:53:00.000Z","sourceId":4393,"sourceType":"impact","impactStartTime":"2026-06-09T12:18:40.537Z"}]},{"id":20004080,"externalId":"91490884","message":{"rootCause":null,"actionPlan":null,"pathToResolution":null},"additionalInformation":"","isCore":false,"affectsAll":false,"status":"Resolved","type":"Degradation","createdAt":"2026-06-09T16:58:10.991Z","updatedAt":"2026-06-09T20:39:51.890Z","instanceKeys":["BRA2S","BRA4S","BRA6S","BRA8S","BRA14","BRA16","BRA18","BRA24","BRA28","BRA30","BRA32","BRA34","BRA36","BRA38","BRA44","BRA48","BRA50","BRA54S"],"serviceKeys":["EinsteinBots"],"IncidentImpacts":[{"id":20004394,"startTime":"2026-05-19T17:38:00.000Z","endTime":"2026-06-09T18:37:00.000Z","type":"einsteinBots","severity":"minor","createdAt":"2026-06-09T16:58:11.069Z","updatedAt":"2026-06-09T20:39:51.918Z","startTimeCreatedAt":"2026-06-09T16:58:11.069Z","startTimeModifiedAt":"2026-06-09T20:39:51.918Z","endTimeCreatedAt":"2026-06-09T19:35:03.181Z","endTimeModifiedAt":null}],"IncidentEvents":[{"id":20005293,"type":"startTimeRevision","message":"Upon further investigation, we've determined that the start time of impact is different than initially understood. We've revised the start time of the Trust post to more accurately reflect the time customers may have begun to experience impact. We apologize for any confusion caused by this.","createdAt":"2026-06-09T20:39:51.922Z","updatedAt":"2026-06-09T20:39:51.925Z"},{"id":20005291,"type":"update","message":"We’ve confirmed that the capacity changes implemented to mitigate the issue causing the performance degradation were successful. After a period of monitoring, error rates have returned to normal levels. Customers should no longer see any delay or unexpected results while sending messages via WhatsApp.\n\nWe will fully investigate the incident, confirming the technical trigger, the underlying cause, and preventive action to avoid a repeat in the future. We apologize for how you and your business may have been affected by this incident.\n","createdAt":"2026-06-09T19:49:31.449Z","updatedAt":"2026-06-09T19:49:31.452Z"},{"id":20005290,"type":"update","message":"While the increases in capacity that were implemented had initially shown positive results, our monitoring still shows some increased errors. We are moving forward with further additions to capacity for chatbot services. \n\nWe’ll provide an update in 60 minutes or sooner if additional information becomes available.\n","createdAt":"2026-06-09T18:49:38.478Z","updatedAt":"2026-06-09T19:47:40.971Z"},{"id":20005289,"type":"update","message":"The Einstein Bots performance degradation is related to connection to WhatsApp. User messages sent via WhatsApp may be either delayed, dropped, or not processed by the Agentforce bot, which is causing customers to be stalled mid-conversation with no error.\n\nEngineering has identified the trigger and is taking corrective action to increase capacity to mitigate this issue. Initial monitoring is showing positive results.\n\nWe’ll provide an update in 30 minutes or sooner if additional information becomes available.","createdAt":"2026-06-09T17:24:16.009Z","updatedAt":"2026-06-09T17:24:16.012Z"}],"timeline":[{"title":"Update","content":"Upon further investigation, we've determined that the start time of impact is different than initially understood. We've revised the start time of the Trust post to more accurately reflect the time customers may have begun to experience impact. We apologize for any confusion caused by this.","createdAt":"2026-06-09T20:39:51.922Z","updatedAt":"2026-06-09T20:39:51.925Z","entryType":"event","sourceId":5293,"sourceType":"event"},{"title":"Update","content":"We’ve confirmed that the capacity changes implemented to mitigate the issue causing the performance degradation were successful. After a period of monitoring, error rates have returned to normal levels. Customers should no longer see any delay or unexpected results while sending messages via WhatsApp.\n\nWe will fully investigate the incident, confirming the technical trigger, the underlying cause, and preventive action to avoid a repeat in the future. We apologize for how you and your business may have been affected by this incident.\n","createdAt":"2026-06-09T19:49:31.449Z","updatedAt":"2026-06-09T19:49:31.452Z","entryType":"event","sourceId":5291,"sourceType":"event"},{"title":"Resolved","content":"Incident Resolved","createdAt":"2026-06-09T19:35:03.181Z","updatedAt":null,"entryType":"impact_end","endTime":"2026-06-09T18:37:00.000Z","sourceId":4394,"sourceType":"impact","impactStartTime":"2026-06-09T16:58:11.069Z"},{"title":"Update","content":"While the increases in capacity that were implemented had initially shown positive results, our monitoring still shows some increased errors. We are moving forward with further additions to capacity for chatbot services. \n\nWe’ll provide an update in 60 minutes or sooner if additional information becomes available.\n","createdAt":"2026-06-09T18:49:38.478Z","updatedAt":"2026-06-09T19:47:40.971Z","entryType":"event","sourceId":5290,"sourceType":"event"},{"title":"Update","content":"The Einstein Bots performance degradation is related to connection to WhatsApp. User messages sent via WhatsApp may be either delayed, dropped, or not processed by the Agentforce bot, which is causing customers to be stalled mid-conversation with no error.\n\nEngineering has identified the trigger and is taking corrective action to increase capacity to mitigate this issue. Initial monitoring is showing positive results.\n\nWe’ll provide an update in 30 minutes or sooner if additional information becomes available.","createdAt":"2026-06-09T17:24:16.009Z","updatedAt":"2026-06-09T17:24:16.012Z","entryType":"event","sourceId":5289,"sourceType":"event"},{"title":"Degradation Started","content":"einsteinBots","createdAt":"2026-06-09T16:58:11.069Z","updatedAt":"2026-06-09T20:39:51.918Z","entryType":"impact_start","startTime":"2026-05-19T17:38:00.000Z","sourceId":4394,"sourceType":"impact","impactStartTime":"2026-06-09T16:58:11.069Z"}]},{"id":20004081,"externalId":"91490559","message":{"rootCause":null,"actionPlan":null,"pathToResolution":null},"additionalInformation":"","isCore":false,"affectsAll":false,"status":"Resolved","type":"Disruption","createdAt":"2026-06-09T17:01:42.682Z","updatedAt":"2026-06-09T17:01:42.782Z","instanceKeys":["HEROKUDUBLIN","HEROKUEUROPE","HEROKUFRANKFURT","HEROKULONDON","HEROKUMONTREAL","HEROKUMUMBAI","HEROKUNORTHAMERICA","HEROKUOREGON","HEROKUSINGAPORE","HEROKUSYDNEY","HEROKUTOKYO","HEROKUVIRGINIA"],"serviceKeys":["Dashboard","PlatformAPI"],"IncidentImpacts":[{"id":20004395,"startTime":"2026-06-09T15:32:00.000Z","endTime":"2026-06-09T16:07:00.000Z","type":"herokuRetroactiveFeatureDisruption","severity":"major","createdAt":"2026-06-09T17:01:42.773Z","updatedAt":"2026-06-09T17:01:42.776Z","startTimeCreatedAt":"2026-06-09T17:01:42.773Z","startTimeModifiedAt":null,"endTimeCreatedAt":"2026-06-09T17:01:42.773Z","endTimeModifiedAt":null}],"IncidentEvents":[{"id":20005288,"type":"update","message":"We noted a feature disruption that impacted the Heroku Platform API that impacted multiple Heroku services, starting at 15:32 UTC. Customers may have observed issues with authentication, application deployments and scaling, Continuous Integration and builds, and accepting Heroku team invitations.\n\nWe identified the technical trigger as a recent change, and we performed a rollback to resolve the issue as of 16:07 UTC.\n\nWe will continue to monitor the environment to ensure stability and prevent a recurrence. We will also thoroughly investigate the incident, confirming the technical trigger, the underlying cause, and any preventive action to avoid a repeat in the future.","createdAt":"2026-06-09T17:01:42.778Z","updatedAt":"2026-06-09T17:01:42.780Z"}],"timeline":[{"title":"Update","content":"We noted a feature disruption that impacted the Heroku Platform API that impacted multiple Heroku services, starting at 15:32 UTC. Customers may have observed issues with authentication, application deployments and scaling, Continuous Integration and builds, and accepting Heroku team invitations.\n\nWe identified the technical trigger as a recent change, and we performed a rollback to resolve the issue as of 16:07 UTC.\n\nWe will continue to monitor the environment to ensure stability and prevent a recurrence. We will also thoroughly investigate the incident, confirming the technical trigger, the underlying cause, and any preventive action to avoid a repeat in the future.","createdAt":"2026-06-09T17:01:42.778Z","updatedAt":"2026-06-09T17:01:42.780Z","entryType":"event","sourceId":5288,"sourceType":"event"},{"title":"Resolved","content":"Incident Resolved","createdAt":"2026-06-09T17:01:42.773Z","updatedAt":null,"entryType":"impact_end","endTime":"2026-06-09T16:07:00.000Z","sourceId":4395,"sourceType":"impact","impactStartTime":"2026-06-09T17:01:42.773Z"},{"title":"Disruption Started","content":"herokuRetroactiveFeatureDisruption","createdAt":"2026-06-09T17:01:42.773Z","updatedAt":null,"entryType":"impact_start","startTime":"2026-06-09T15:32:00.000Z","sourceId":4395,"sourceType":"impact","impactStartTime":"2026-06-09T17:01:42.773Z"}]},{"id":20004082,"externalId":"91513106","message":{"rootCause":null,"actionPlan":null,"pathToResolution":null},"additionalInformation":"","isCore":false,"affectsAll":false,"status":"Resolved","type":"Disruption","createdAt":"2026-06-10T07:04:19.756Z","updatedAt":"2026-06-10T07:07:14.637Z","instanceKeys":["DB11618"],"serviceKeys":["MarketingCloudCoreService"],"IncidentImpacts":[{"id":20004396,"startTime":"2026-06-10T06:09:00.000Z","endTime":"2026-06-10T06:30:00.000Z","type":"marketingCloudDisruption","severity":"major","createdAt":"2026-06-10T07:04:19.842Z","updatedAt":"2026-06-10T07:07:14.669Z","startTimeCreatedAt":"2026-06-10T07:04:19.842Z","startTimeModifiedAt":null,"endTimeCreatedAt":"2026-06-10T07:04:19.842Z","endTimeModifiedAt":null}],"IncidentEvents":[],"timeline":[{"title":"Resolved","content":"Incident Resolved","createdAt":"2026-06-10T07:04:19.842Z","updatedAt":null,"entryType":"impact_end","endTime":"2026-06-10T06:30:00.000Z","sourceId":4396,"sourceType":"impact","impactStartTime":"2026-06-10T07:04:19.842Z"},{"title":"Disruption Started","content":"marketingCloudDisruption","createdAt":"2026-06-10T07:04:19.842Z","updatedAt":null,"entryType":"impact_start","startTime":"2026-06-10T06:09:00.000Z","sourceId":4396,"sourceType":"impact","impactStartTime":"2026-06-10T07:04:19.842Z"}]},{"id":20004083,"externalId":"91510472","message":{"rootCause":null,"actionPlan":null,"pathToResolution":null},"additionalInformation":"","isCore":false,"affectsAll":false,"status":"Resolved","type":"Degradation","createdAt":"2026-06-10T07:14:47.921Z","updatedAt":"2026-06-11T03:29:24.257Z","instanceKeys":["CS236","CS237","CS239","CS240","CS242","CS247","CS248","CS250","CS253","CS256","CS257","CS258","CS259","CS260","CS261","CS262","CS263","CS265","CS266","CS267","CS268","CS269","CS270","CS271","CS272","CS273","CS274","CS276","CS277","CS278","CS279","CS280","CS281","CS282","CS316","CS317","CS318","CS321","CS331","CS333","CS334","CS335","CS336","CS337","CS338","CS341","CS342","CS343","CS345","NA241"],"serviceKeys":["Agentforce"],"IncidentImpacts":[{"id":20004397,"startTime":"2026-06-10T06:00:00.000Z","endTime":"2026-06-11T02:54:00.000Z","type":"featureServiceDisruption","severity":"minor","createdAt":"2026-06-10T07:14:48.018Z","updatedAt":"2026-06-11T03:29:24.254Z","startTimeCreatedAt":"2026-06-10T07:14:48.018Z","startTimeModifiedAt":"2026-06-10T07:21:04.441Z","endTimeCreatedAt":"2026-06-11T03:29:24.255Z","endTimeModifiedAt":null}],"IncidentEvents":[{"id":20005305,"type":"update","message":"At 02:54 UTC on June 11, 2026, the fix has been validated and successfully deployed via the daily release. The Shopper Agent feature is now operational and is functioning as expected. \n\nWe apologize for how you and your business may have been affected by this incident.","createdAt":"2026-06-11T03:29:24.260Z","updatedAt":"2026-06-11T03:29:24.263Z"},{"id":20005304,"type":"update","message":"We continue to prepare for the daily deployment. We will provide a new update once we have visibility of whether the fix has been deployed and validated, or sooner if new information becomes available. We apologize for any inconvenience this issue is causing to customers.","createdAt":"2026-06-11T01:56:48.809Z","updatedAt":"2026-06-11T01:56:48.813Z"},{"id":20005298,"type":"update","message":"The fix will be implemented with the next daily deployment, which is scheduled to begin at 00:30 UTC on June 11, 2026.\nWe'll provide an update following the deployment of the fix, or sooner if additional information becomes available.\n","createdAt":"2026-06-10T15:48:50.634Z","updatedAt":"2026-06-10T15:48:50.637Z"},{"id":20005297,"type":"update","message":"The fix has been successfully validated in a test environment. We're working to secure the necessary approvals to include this fix in the next scheduled deployment at 15:00 UTC. \n\nWe'll provide an update following the deployment of the fix to the impacted instances. \n","createdAt":"2026-06-10T12:13:59.127Z","updatedAt":"2026-06-10T12:13:59.130Z"},{"id":20005296,"type":"update","message":"We continue our efforts to prepare the fix and deploy it via an Emergency Release. Testing and approval activities are in progress. Following that, the plan is to deploy the ERR to all the impacted instances where this release was deployed, which is expected to take several hours.\n\nWe’ll provide an update as soon as significant new information becomes available.","createdAt":"2026-06-10T10:29:41.352Z","updatedAt":"2026-06-10T10:29:41.356Z"},{"id":20005295,"type":"update","message":"We’ve confirmed the issue is across multiple instances including production and linked to a permission configuration change introduced as part of a recent release. Due to related database considerations, a rollback is not a viable option. We’re currently working on an emergency release to restore the permission configuration, which is estimated to take several hours to build, validate, and deploy. \n\nWe will provide an update in 60 minutes or sooner if additional information becomes available.","createdAt":"2026-06-10T09:17:24.286Z","updatedAt":"2026-06-10T09:17:24.289Z"},{"id":20005294,"type":"update","message":"We're currently investigating an issue impacting the Shopper Agent feature, which allows users to interact with a chat-based assistant to search for and discover products on their Storefront, is currently not responding. \n\nCustomers may be unable to receive responses from the Shopper Agent Guided Chat experience, impacting AI-powered shopping assistance, product recommendations, and related conversational commerce workflows. This is a feature that commerce customers deploy to their storefronts. We have identified a change introduced as part of a recent release as the cause of the issue and are actively working on a fix to restore normal functionality. \n","createdAt":"2026-06-10T08:35:04.748Z","updatedAt":"2026-06-10T08:35:04.751Z"}],"timeline":[{"title":"Update","content":"At 02:54 UTC on June 11, 2026, the fix has been validated and successfully deployed via the daily release. The Shopper Agent feature is now operational and is functioning as expected. \n\nWe apologize for how you and your business may have been affected by this incident.","createdAt":"2026-06-11T03:29:24.260Z","updatedAt":"2026-06-11T03:29:24.263Z","entryType":"event","sourceId":5305,"sourceType":"event"},{"title":"Resolved","content":"Incident Resolved","createdAt":"2026-06-11T03:29:24.255Z","updatedAt":null,"entryType":"impact_end","endTime":"2026-06-11T02:54:00.000Z","sourceId":4397,"sourceType":"impact","impactStartTime":"2026-06-10T07:14:48.018Z"},{"title":"Update","content":"We continue to prepare for the daily deployment. We will provide a new update once we have visibility of whether the fix has been deployed and validated, or sooner if new information becomes available. We apologize for any inconvenience this issue is causing to customers.","createdAt":"2026-06-11T01:56:48.809Z","updatedAt":"2026-06-11T01:56:48.813Z","entryType":"event","sourceId":5304,"sourceType":"event"},{"title":"Update","content":"The fix will be implemented with the next daily deployment, which is scheduled to begin at 00:30 UTC on June 11, 2026.\nWe'll provide an update following the deployment of the fix, or sooner if additional information becomes available.\n","createdAt":"2026-06-10T15:48:50.634Z","updatedAt":"2026-06-10T15:48:50.637Z","entryType":"event","sourceId":5298,"sourceType":"event"},{"title":"Update","content":"The fix has been successfully validated in a test environment. We're working to secure the necessary approvals to include this fix in the next scheduled deployment at 15:00 UTC. \n\nWe'll provide an update following the deployment of the fix to the impacted instances. \n","createdAt":"2026-06-10T12:13:59.127Z","updatedAt":"2026-06-10T12:13:59.130Z","entryType":"event","sourceId":5297,"sourceType":"event"},{"title":"Update","content":"We continue our efforts to prepare the fix and deploy it via an Emergency Release. Testing and approval activities are in progress. Following that, the plan is to deploy the ERR to all the impacted instances where this release was deployed, which is expected to take several hours.\n\nWe’ll provide an update as soon as significant new information becomes available.","createdAt":"2026-06-10T10:29:41.352Z","updatedAt":"2026-06-10T10:29:41.356Z","entryType":"event","sourceId":5296,"sourceType":"event"},{"title":"Update","content":"We’ve confirmed the issue is across multiple instances including production and linked to a permission configuration change introduced as part of a recent release. Due to related database considerations, a rollback is not a viable option. We’re currently working on an emergency release to restore the permission configuration, which is estimated to take several hours to build, validate, and deploy. \n\nWe will provide an update in 60 minutes or sooner if additional information becomes available.","createdAt":"2026-06-10T09:17:24.286Z","updatedAt":"2026-06-10T09:17:24.289Z","entryType":"event","sourceId":5295,"sourceType":"event"},{"title":"Update","content":"We're currently investigating an issue impacting the Shopper Agent feature, which allows users to interact with a chat-based assistant to search for and discover products on their Storefront, is currently not responding. \n\nCustomers may be unable to receive responses from the Shopper Agent Guided Chat experience, impacting AI-powered shopping assistance, product recommendations, and related conversational commerce workflows. This is a feature that commerce customers deploy to their storefronts. We have identified a change introduced as part of a recent release as the cause of the issue and are actively working on a fix to restore normal functionality. \n","createdAt":"2026-06-10T08:35:04.748Z","updatedAt":"2026-06-10T08:35:04.751Z","entryType":"event","sourceId":5294,"sourceType":"event"},{"title":"Degradation Started","content":"featureServiceDisruption","createdAt":"2026-06-10T07:14:48.018Z","updatedAt":"2026-06-10T07:21:04.441Z","entryType":"impact_start","startTime":"2026-06-10T06:00:00.000Z","sourceId":4397,"sourceType":"impact","impactStartTime":"2026-06-10T07:14:48.018Z"}]},{"id":20004084,"externalId":"91513106","message":{"rootCause":null,"actionPlan":null,"pathToResolution":null},"additionalInformation":"","isCore":false,"affectsAll":false,"status":"Resolved","type":"Disruption","createdAt":"2026-06-10T07:25:32.433Z","updatedAt":"2026-06-10T07:25:32.527Z","instanceKeys":["DB11439"],"serviceKeys":["MarketingCloudCoreService"],"IncidentImpacts":[{"id":20004398,"startTime":"2026-06-10T06:09:00.000Z","endTime":"2026-06-10T06:17:00.000Z","type":"marketingCloudDisruption","severity":"major","createdAt":"2026-06-10T07:25:32.523Z","updatedAt":"2026-06-10T07:25:32.526Z","startTimeCreatedAt":"2026-06-10T07:25:32.523Z","startTimeModifiedAt":null,"endTimeCreatedAt":"2026-06-10T07:25:32.523Z","endTimeModifiedAt":null}],"IncidentEvents":[],"timeline":[{"title":"Resolved","content":"Incident Resolved","createdAt":"2026-06-10T07:25:32.523Z","updatedAt":null,"entryType":"impact_end","endTime":"2026-06-10T06:17:00.000Z","sourceId":4398,"sourceType":"impact","impactStartTime":"2026-06-10T07:25:32.523Z"},{"title":"Disruption Started","content":"marketingCloudDisruption","createdAt":"2026-06-10T07:25:32.523Z","updatedAt":null,"entryType":"impact_start","startTime":"2026-06-10T06:09:00.000Z","sourceId":4398,"sourceType":"impact","impactStartTime":"2026-06-10T07:25:32.523Z"}]},{"id":20004085,"externalId":"91513106","message":{"rootCause":null,"actionPlan":null,"pathToResolution":null},"additionalInformation":"","isCore":false,"affectsAll":false,"status":"Resolved","type":"Disruption","createdAt":"2026-06-10T07:27:50.744Z","updatedAt":"2026-06-10T07:27:50.839Z","instanceKeys":["DB11454"],"serviceKeys":["MarketingCloudCoreService"],"IncidentImpacts":[{"id":20004399,"startTime":"2026-06-10T06:08:00.000Z","endTime":"2026-06-10T06:20:00.000Z","type":"marketingCloudDisruption","severity":"major","createdAt":"2026-06-10T07:27:50.834Z","updatedAt":"2026-06-10T07:27:50.837Z","startTimeCreatedAt":"2026-06-10T07:27:50.835Z","startTimeModifiedAt":null,"endTimeCreatedAt":"2026-06-10T07:27:50.835Z","endTimeModifiedAt":null}],"IncidentEvents":[],"timeline":[{"title":"Resolved","content":"Incident Resolved","createdAt":"2026-06-10T07:27:50.835Z","updatedAt":null,"entryType":"impact_end","endTime":"2026-06-10T06:20:00.000Z","sourceId":4399,"sourceType":"impact","impactStartTime":"2026-06-10T07:27:50.835Z"},{"title":"Disruption Started","content":"marketingCloudDisruption","createdAt":"2026-06-10T07:27:50.835Z","updatedAt":null,"entryType":"impact_start","startTime":"2026-06-10T06:08:00.000Z","sourceId":4399,"sourceType":"impact","impactStartTime":"2026-06-10T07:27:50.835Z"}]},{"id":20004086,"externalId":"91528011","message":{"rootCause":null,"actionPlan":null,"pathToResolution":null},"additionalInformation":null,"isCore":false,"affectsAll":false,"status":"Resolved","type":"Degradation","createdAt":"2026-06-10T16:14:34.981Z","updatedAt":"2026-06-10T16:14:35.085Z","instanceKeys":["USA1110"],"serviceKeys":["coreService"],"IncidentImpacts":[{"id":20004400,"startTime":"2026-06-10T15:37:00.000Z","endTime":"2026-06-10T15:54:00.000Z","type":"performanceDegradation","severity":"minor","createdAt":"2026-06-10T16:14:35.068Z","updatedAt":"2026-06-10T16:14:35.071Z","startTimeCreatedAt":"2026-06-10T16:14:35.068Z","startTimeModifiedAt":null,"endTimeCreatedAt":"2026-06-10T16:14:35.068Z","endTimeModifiedAt":null}],"IncidentEvents":[{"id":20005299,"type":"investigatingCauseOfIssue","message":"We’re investigating the cause of the issue. We will provide an update in 30 minutes or sooner if we have more information.","createdAt":"2026-06-10T16:14:35.072Z","updatedAt":"2026-06-10T16:14:35.084Z"}],"timeline":[{"title":"Update","content":"We’re investigating the cause of the issue. We will provide an update in 30 minutes or sooner if we have more information.","createdAt":"2026-06-10T16:14:35.072Z","updatedAt":"2026-06-10T16:14:35.084Z","entryType":"event","sourceId":5299,"sourceType":"event"},{"title":"Resolved","content":"Incident Resolved","createdAt":"2026-06-10T16:14:35.068Z","updatedAt":null,"entryType":"impact_end","endTime":"2026-06-10T15:54:00.000Z","sourceId":4400,"sourceType":"impact","impactStartTime":"2026-06-10T16:14:35.068Z"},{"title":"Degradation Started","content":"performanceDegradation","createdAt":"2026-06-10T16:14:35.068Z","updatedAt":null,"entryType":"impact_start","startTime":"2026-06-10T15:37:00.000Z","sourceId":4400,"sourceType":"impact","impactStartTime":"2026-06-10T16:14:35.068Z"}]},{"id":20004087,"externalId":"91537475","message":{"rootCause":null,"actionPlan":null,"pathToResolution":null},"additionalInformation":"","isCore":false,"affectsAll":false,"status":"Resolved","type":"Disruption","createdAt":"2026-06-10T22:39:19.774Z","updatedAt":"2026-06-10T23:02:22.466Z","instanceKeys":["AUS76","BRA32","CAN28","DEU6S","DEU110","DEU114S","DEU146S","GBR72","GBR76","GBR112","GBR136S","SWE48","SWE60S","USA3S","USA32S","USA250S","USA292","USA324","USA412","USA476","USA478","USA584","USA750S","USA758S","USA760S","USA768S","USA868","USA934S","USA1088S"],"serviceKeys":["FieldServiceMobile"],"IncidentImpacts":[{"id":20004401,"startTime":"2026-06-03T21:27:00.000Z","endTime":"2026-06-10T22:49:00.000Z","type":"FieldServiceMobileFeatureDisruption","severity":"major","createdAt":"2026-06-10T22:39:19.878Z","updatedAt":"2026-06-10T23:02:22.463Z","startTimeCreatedAt":"2026-06-10T22:39:19.878Z","startTimeModifiedAt":null,"endTimeCreatedAt":"2026-06-10T23:02:22.463Z","endTimeModifiedAt":null}],"IncidentEvents":[{"id":20005302,"type":"impactRadiusIncrease","message":"Investigations have highlighted that the impact radius is broader than initially understood. We have updated the posting to reflect the additional instances experiencing impact, and customers in these instances will receive communications related to this incident going forward.  ","createdAt":"2026-06-10T23:02:22.473Z","updatedAt":"2026-06-10T23:02:22.476Z"},{"id":20005301,"type":"update","message":"We’ve completed the rollbacks, and the issue is now resolved. The syncing feature within the SFS Mobile application is now operating without failures.\n\nWe will continue to monitor the environment to ensure stability and prevent a recurrence. We will also thoroughly investigate the incident, confirming the technical trigger, the underlying cause, and any preventive action to avoid a repeat in the future.","createdAt":"2026-06-10T23:02:22.469Z","updatedAt":"2026-06-10T23:02:22.472Z"},{"id":20005300,"type":"update","message":"We noted an issue impacting Salesforce Field Services (SFS) Mobile on multiple instances. SFS Mobile customers who have the performance priming feature enabled may observe failures when using the syncing feature within the SFS Mobile application. We’ve identified the technical trigger as a recent deployment, and are performing rollbacks as our primary solution.\n\nWe’ll provide an update in 30 minutes or sooner as additional information becomes available.","createdAt":"2026-06-10T22:39:19.885Z","updatedAt":"2026-06-10T22:39:19.889Z"}],"timeline":[{"title":"Update","content":"Investigations have highlighted that the impact radius is broader than initially understood. We have updated the posting to reflect the additional instances experiencing impact, and customers in these instances will receive communications related to this incident going forward.  ","createdAt":"2026-06-10T23:02:22.473Z","updatedAt":"2026-06-10T23:02:22.476Z","entryType":"event","sourceId":5302,"sourceType":"event"},{"title":"Update","content":"We’ve completed the rollbacks, and the issue is now resolved. The syncing feature within the SFS Mobile application is now operating without failures.\n\nWe will continue to monitor the environment to ensure stability and prevent a recurrence. We will also thoroughly investigate the incident, confirming the technical trigger, the underlying cause, and any preventive action to avoid a repeat in the future.","createdAt":"2026-06-10T23:02:22.469Z","updatedAt":"2026-06-10T23:02:22.472Z","entryType":"event","sourceId":5301,"sourceType":"event"},{"title":"Resolved","content":"Incident Resolved","createdAt":"2026-06-10T23:02:22.463Z","updatedAt":null,"entryType":"impact_end","endTime":"2026-06-10T22:49:00.000Z","sourceId":4401,"sourceType":"impact","impactStartTime":"2026-06-10T22:39:19.878Z"},{"title":"Update","content":"We noted an issue impacting Salesforce Field Services (SFS) Mobile on multiple instances. SFS Mobile customers who have the performance priming feature enabled may observe failures when using the syncing feature within the SFS Mobile application. We’ve identified the technical trigger as a recent deployment, and are performing rollbacks as our primary solution.\n\nWe’ll provide an update in 30 minutes or sooner as additional information becomes available.","createdAt":"2026-06-10T22:39:19.885Z","updatedAt":"2026-06-10T22:39:19.889Z","entryType":"event","sourceId":5300,"sourceType":"event"},{"title":"Disruption Started","content":"FieldServiceMobileFeatureDisruption","createdAt":"2026-06-10T22:39:19.878Z","updatedAt":null,"entryType":"impact_start","startTime":"2026-06-03T21:27:00.000Z","sourceId":4401,"sourceType":"impact","impactStartTime":"2026-06-10T22:39:19.878Z"}]},{"id":20004088,"externalId":"91558638","message":{"rootCause":null,"actionPlan":null,"pathToResolution":null},"additionalInformation":"","isCore":false,"affectsAll":false,"status":"Resolved","type":"Degradation","createdAt":"2026-06-11T14:30:50.578Z","updatedAt":"2026-06-11T14:45:54.696Z","instanceKeys":["DEU2S","DEU4S","DEU6S","DEU8S","DEU10S","DEU12S","DEU14S","DEU16S","DEU20S","DEU36","DEU38","DEU46","DEU48S","DEU50S","DEU52","DEU54","DEU56","DEU58","DEU60","DEU62S","DEU66","DEU68","DEU70","DEU72","DEU74","DEU76","DEU78","DEU84","DEU86","DEU90","DEU92","DEU94","DEU96","DEU100","DEU102","DEU104S","DEU106","DEU108","DEU110","DEU112","DEU114S","DEU116S","DEU118","DEU120","DEU122","DEU124","DEU126","DEU128","DEU130","DEU132","DEU146S","DEU150S","DEU152","DEU154S","DEU156S","DEU158S"],"serviceKeys":["coreService"],"IncidentImpacts":[{"id":20004402,"startTime":"2026-06-11T11:00:00.000Z","endTime":"2026-06-11T14:02:00.000Z","type":"featureServiceDisruption","severity":"minor","createdAt":"2026-06-11T14:30:50.679Z","updatedAt":"2026-06-11T14:45:54.693Z","startTimeCreatedAt":"2026-06-11T14:30:50.679Z","startTimeModifiedAt":null,"endTimeCreatedAt":"2026-06-11T14:45:54.694Z","endTimeModifiedAt":null}],"IncidentEvents":[{"id":20005308,"type":"update","message":"The issue has been resolved. Our metrics confirm the service returned to normal levels at 14:02 UTC on 11 June 2026 following steps taken to address excessive service usage. We apologize for how this incident affected you and your business. We'll undertake a full investigation of the incident, establishing the technical trigger, the underlying cause, and preventive action to avoid a repeat in the future.\n","createdAt":"2026-06-11T14:45:54.699Z","updatedAt":"2026-06-11T14:45:54.702Z"},{"id":20005307,"type":"update","message":"We've identified a source of excessive service usage and have taken steps to address this. We're monitoring and we'll provide an update in 30 minutes or sooner if additional information becomes available. ","createdAt":"2026-06-11T14:35:27.759Z","updatedAt":"2026-06-11T14:36:11.394Z"},{"id":20005306,"type":"update","message":"We're aware of an issue affecting agents using Messaging in our Core service. As a result, agents are unable to close active Messaging sessions from the UI. We'll provide an update in 30 minutes or sooner if additional information becomes available.\n","createdAt":"2026-06-11T14:31:17.391Z","updatedAt":"2026-06-11T14:31:17.395Z"}],"timeline":[{"title":"Update","content":"The issue has been resolved. Our metrics confirm the service returned to normal levels at 14:02 UTC on 11 June 2026 following steps taken to address excessive service usage. We apologize for how this incident affected you and your business. We'll undertake a full investigation of the incident, establishing the technical trigger, the underlying cause, and preventive action to avoid a repeat in the future.\n","createdAt":"2026-06-11T14:45:54.699Z","updatedAt":"2026-06-11T14:45:54.702Z","entryType":"event","sourceId":5308,"sourceType":"event"},{"title":"Resolved","content":"Incident Resolved","createdAt":"2026-06-11T14:45:54.694Z","updatedAt":null,"entryType":"impact_end","endTime":"2026-06-11T14:02:00.000Z","sourceId":4402,"sourceType":"impact","impactStartTime":"2026-06-11T14:30:50.679Z"},{"title":"Update","content":"We've identified a source of excessive service usage and have taken steps to address this. We're monitoring and we'll provide an update in 30 minutes or sooner if additional information becomes available. ","createdAt":"2026-06-11T14:35:27.759Z","updatedAt":"2026-06-11T14:36:11.394Z","entryType":"event","sourceId":5307,"sourceType":"event"},{"title":"Update","content":"We're aware of an issue affecting agents using Messaging in our Core service. As a result, agents are unable to close active Messaging sessions from the UI. We'll provide an update in 30 minutes or sooner if additional information becomes available.\n","createdAt":"2026-06-11T14:31:17.391Z","updatedAt":"2026-06-11T14:31:17.395Z","entryType":"event","sourceId":5306,"sourceType":"event"},{"title":"Degradation Started","content":"featureServiceDisruption","createdAt":"2026-06-11T14:30:50.679Z","updatedAt":null,"entryType":"impact_start","startTime":"2026-06-11T11:00:00.000Z","sourceId":4402,"sourceType":"impact","impactStartTime":"2026-06-11T14:30:50.679Z"}]},{"id":20004089,"externalId":"icc-91562749","message":{"rootCause":null,"actionPlan":null,"pathToResolution":null},"additionalInformation":"","isCore":false,"affectsAll":false,"status":"Resolved","type":"Disruption","createdAt":"2026-06-11T17:04:29.851Z","updatedAt":"2026-06-11T17:10:37.150Z","instanceKeys":["USA9022S"],"serviceKeys":["coreService"],"IncidentImpacts":[{"id":20004403,"startTime":"2026-06-11T16:20:00.000Z","endTime":"2026-06-11T16:22:00.000Z","type":"serviceDisruption","severity":"major","createdAt":"2026-06-11T17:04:29.929Z","updatedAt":"2026-06-11T17:04:29.932Z","startTimeCreatedAt":"2026-06-11T17:04:29.929Z","startTimeModifiedAt":null,"endTimeCreatedAt":"2026-06-11T17:04:29.929Z","endTimeModifiedAt":null}],"IncidentEvents":[{"id":20005309,"type":"resolvedServiceDisruption","message":"We’ve confirmed that the solution implemented to mitigate the issue causing the service disruption was successful. Engineers have observed that the service is stable and have resolved the incident. Customers should no longer see any impact. We will fully investigate the incident, confirming the technical trigger, the underlying cause, and preventive action to avoid a repeat in the future. We apologize for how you and your business may have been affected by this incident.","createdAt":"2026-06-11T17:10:37.173Z","updatedAt":"2026-06-11T17:10:37.177Z"}],"timeline":[{"title":"Update","content":"We’ve confirmed that the solution implemented to mitigate the issue causing the service disruption was successful. Engineers have observed that the service is stable and have resolved the incident. Customers should no longer see any impact. We will fully investigate the incident, confirming the technical trigger, the underlying cause, and preventive action to avoid a repeat in the future. We apologize for how you and your business may have been affected by this incident.","createdAt":"2026-06-11T17:10:37.173Z","updatedAt":"2026-06-11T17:10:37.177Z","entryType":"event","sourceId":5309,"sourceType":"event"},{"title":"Resolved","content":"Incident Resolved","createdAt":"2026-06-11T17:04:29.929Z","updatedAt":null,"entryType":"impact_end","endTime":"2026-06-11T16:22:00.000Z","sourceId":4403,"sourceType":"impact","impactStartTime":"2026-06-11T17:04:29.929Z"},{"title":"Disruption Started","content":"serviceDisruption","createdAt":"2026-06-11T17:04:29.929Z","updatedAt":null,"entryType":"impact_start","startTime":"2026-06-11T16:20:00.000Z","sourceId":4403,"sourceType":"impact","impactStartTime":"2026-06-11T17:04:29.929Z"}]},{"id":20004090,"externalId":"91579937","message":{"rootCause":null,"actionPlan":null,"pathToResolution":null},"additionalInformation":"","isCore":false,"affectsAll":false,"status":"Resolved","type":"Degradation","createdAt":"2026-06-12T03:51:23.597Z","updatedAt":"2026-06-12T05:33:13.021Z","instanceKeys":["DEU14S","DEU56","USA1","USA294"],"serviceKeys":["MCGrowth"],"IncidentImpacts":[{"id":20004404,"startTime":"2026-06-05T16:28:00.000Z","endTime":"2026-06-12T04:50:00.000Z","type":"featurePerfDegradation","severity":"minor","createdAt":"2026-06-12T03:51:23.688Z","updatedAt":"2026-06-12T05:33:13.019Z","startTimeCreatedAt":"2026-06-12T03:51:23.688Z","startTimeModifiedAt":null,"endTimeCreatedAt":"2026-06-12T05:33:13.019Z","endTimeModifiedAt":null}],"IncidentEvents":[],"timeline":[{"title":"Resolved","content":"Incident Resolved","createdAt":"2026-06-12T05:33:13.019Z","updatedAt":null,"entryType":"impact_end","endTime":"2026-06-12T04:50:00.000Z","sourceId":4404,"sourceType":"impact","impactStartTime":"2026-06-12T03:51:23.688Z"},{"title":"Degradation Started","content":"featurePerfDegradation","createdAt":"2026-06-12T03:51:23.688Z","updatedAt":null,"entryType":"impact_start","startTime":"2026-06-05T16:28:00.000Z","sourceId":4404,"sourceType":"impact","impactStartTime":"2026-06-12T03:51:23.688Z"}]},{"id":20004091,"externalId":"91585485","message":{"rootCause":null,"actionPlan":null,"pathToResolution":null},"additionalInformation":"","isCore":false,"affectsAll":false,"status":"Resolved","type":"Degradation","createdAt":"2026-06-12T07:35:27.577Z","updatedAt":"2026-06-12T07:53:26.343Z","instanceKeys":["JPN160"],"serviceKeys":["coreService"],"IncidentImpacts":[{"id":20004405,"startTime":"2026-06-12T07:01:00.000Z","endTime":"2026-06-12T07:46:00.000Z","type":"performanceDegradation","severity":"minor","createdAt":"2026-06-12T07:35:27.665Z","updatedAt":"2026-06-12T07:53:26.340Z","startTimeCreatedAt":"2026-06-12T07:35:27.665Z","startTimeModifiedAt":null,"endTimeCreatedAt":"2026-06-12T07:53:26.340Z","endTimeModifiedAt":null}],"IncidentEvents":[],"timeline":[{"title":"Resolved","content":"Incident Resolved","createdAt":"2026-06-12T07:53:26.340Z","updatedAt":null,"entryType":"impact_end","endTime":"2026-06-12T07:46:00.000Z","sourceId":4405,"sourceType":"impact","impactStartTime":"2026-06-12T07:35:27.665Z"},{"title":"Degradation Started","content":"performanceDegradation","createdAt":"2026-06-12T07:35:27.665Z","updatedAt":null,"entryType":"impact_start","startTime":"2026-06-12T07:01:00.000Z","sourceId":4405,"sourceType":"impact","impactStartTime":"2026-06-12T07:35:27.665Z"}]},{"id":20004092,"externalId":"91596064","message":{"rootCause":null,"actionPlan":null,"pathToResolution":null},"additionalInformation":"","isCore":false,"affectsAll":false,"status":"Resolved","type":"Degradation","createdAt":"2026-06-12T16:47:44.562Z","updatedAt":"2026-06-12T21:34:37.920Z","instanceKeys":["ANYPOINTMANAGEMENTCENTER-US"],"serviceKeys":["APIManager","RuntimeManager"],"IncidentImpacts":[{"id":20004406,"startTime":"2026-06-12T15:20:00.000Z","endTime":"2026-06-12T21:15:00.000Z","type":"muleSoftFeatureDegradation","severity":"minor","createdAt":"2026-06-12T16:47:44.655Z","updatedAt":"2026-06-12T21:34:37.918Z","startTimeCreatedAt":"2026-06-12T16:47:44.655Z","startTimeModifiedAt":null,"endTimeCreatedAt":"2026-06-12T21:34:37.918Z","endTimeModifiedAt":null}],"IncidentEvents":[{"id":20005316,"type":"update","message":"As of 21:15 UTC, the issue impacting Anypoint Management Center US has been resolved. \n\nWe apologize for how you and your business may have been affected by this. We will perform a full investigation of the incident, confirming the technical trigger, the underlying cause, and preventive action to avoid a repeat in the future. ","createdAt":"2026-06-12T21:34:37.923Z","updatedAt":"2026-06-12T21:34:37.926Z"},{"id":20005315,"type":"update","message":"The investigation into why API Manager alerts are not triggering as expected is ongoing, alongside active troubleshooting efforts.\n\nWe will provide another update in 60 minutes or sooner if more information becomes available.\n","createdAt":"2026-06-12T21:13:13.482Z","updatedAt":"2026-06-12T21:13:13.486Z"},{"id":20005313,"type":"update","message":"We have confirmed that all issues affecting the Anypoint Management Center US aside from API Manager alerts failing to trigger correctly have been resolved.\n\nWe are continuing to investigate the API Manager Alerts and will provide another update in 60 minutes or sooner if more information becomes available.\n","createdAt":"2026-06-12T19:50:21.236Z","updatedAt":"2026-06-12T19:50:21.242Z"},{"id":20005310,"type":"update","message":"\nIssue: We are aware of an issue affecting the Anypoint Management Center US that began on June 12 at 15:20 UTC.\n\nImpact: Customers in US production environments are experiencing an inability to list their applications in Runtime Manager within Anypoint Management Center US. Deployments to new API Omni Gateway (Flex) are also unavailable. Existing running applications are not impacted by this issue.\n\nWe'll provide another update in 60 minutes or sooner if more information becomes available.","createdAt":"2026-06-12T16:47:44.663Z","updatedAt":"2026-06-12T16:47:44.667Z"}],"timeline":[{"title":"Update","content":"As of 21:15 UTC, the issue impacting Anypoint Management Center US has been resolved. \n\nWe apologize for how you and your business may have been affected by this. We will perform a full investigation of the incident, confirming the technical trigger, the underlying cause, and preventive action to avoid a repeat in the future. ","createdAt":"2026-06-12T21:34:37.923Z","updatedAt":"2026-06-12T21:34:37.926Z","entryType":"event","sourceId":5316,"sourceType":"event"},{"title":"Resolved","content":"Incident Resolved","createdAt":"2026-06-12T21:34:37.918Z","updatedAt":null,"entryType":"impact_end","endTime":"2026-06-12T21:15:00.000Z","sourceId":4406,"sourceType":"impact","impactStartTime":"2026-06-12T16:47:44.655Z"},{"title":"Update","content":"The investigation into why API Manager alerts are not triggering as expected is ongoing, alongside active troubleshooting efforts.\n\nWe will provide another update in 60 minutes or sooner if more information becomes available.\n","createdAt":"2026-06-12T21:13:13.482Z","updatedAt":"2026-06-12T21:13:13.486Z","entryType":"event","sourceId":5315,"sourceType":"event"},{"title":"Update","content":"We have confirmed that all issues affecting the Anypoint Management Center US aside from API Manager alerts failing to trigger correctly have been resolved.\n\nWe are continuing to investigate the API Manager Alerts and will provide another update in 60 minutes or sooner if more information becomes available.\n","createdAt":"2026-06-12T19:50:21.236Z","updatedAt":"2026-06-12T19:50:21.242Z","entryType":"event","sourceId":5313,"sourceType":"event"},{"title":"Update","content":"\nIssue: We are aware of an issue affecting the Anypoint Management Center US that began on June 12 at 15:20 UTC.\n\nImpact: Customers in US production environments are experiencing an inability to list their applications in Runtime Manager within Anypoint Management Center US. Deployments to new API Omni Gateway (Flex) are also unavailable. Existing running applications are not impacted by this issue.\n\nWe'll provide another update in 60 minutes or sooner if more information becomes available.","createdAt":"2026-06-12T16:47:44.663Z","updatedAt":"2026-06-12T16:47:44.667Z","entryType":"event","sourceId":5310,"sourceType":"event"},{"title":"Degradation Started","content":"muleSoftFeatureDegradation","createdAt":"2026-06-12T16:47:44.655Z","updatedAt":null,"entryType":"impact_start","startTime":"2026-06-12T15:20:00.000Z","sourceId":4406,"sourceType":"impact","impactStartTime":"2026-06-12T16:47:44.655Z"}]},{"id":20004093,"externalId":"91601409","message":{"rootCause":null,"actionPlan":null,"pathToResolution":null},"additionalInformation":"","isCore":false,"affectsAll":false,"status":"Resolved","type":"Degradation","createdAt":"2026-06-12T19:41:30.153Z","updatedAt":"2026-06-12T19:52:34.260Z","instanceKeys":["DEU126"],"serviceKeys":["B2BCommerce"],"IncidentImpacts":[{"id":20004407,"startTime":"2026-06-12T02:09:00.000Z","endTime":"2026-06-12T19:26:00.000Z","type":"featureServiceDisruption","severity":"minor","createdAt":"2026-06-12T19:41:30.250Z","updatedAt":"2026-06-12T19:52:34.256Z","startTimeCreatedAt":"2026-06-12T19:41:30.250Z","startTimeModifiedAt":null,"endTimeCreatedAt":"2026-06-12T19:52:34.257Z","endTimeModifiedAt":null}],"IncidentEvents":[{"id":20005314,"type":"resolved","message":"The Salesforce Technology team has observed that instance stability and performance are now at expected levels and declared the incident resolved. We will thoroughly investigate the incident, establishing the technical trigger, the underlying cause, and preventive action to avoid a repeat in the future.","createdAt":"2026-06-12T19:52:34.263Z","updatedAt":"2026-06-12T19:52:34.267Z"}],"timeline":[{"title":"Update","content":"The Salesforce Technology team has observed that instance stability and performance are now at expected levels and declared the incident resolved. We will thoroughly investigate the incident, establishing the technical trigger, the underlying cause, and preventive action to avoid a repeat in the future.","createdAt":"2026-06-12T19:52:34.263Z","updatedAt":"2026-06-12T19:52:34.267Z","entryType":"event","sourceId":5314,"sourceType":"event"},{"title":"Resolved","content":"Incident Resolved","createdAt":"2026-06-12T19:52:34.257Z","updatedAt":null,"entryType":"impact_end","endTime":"2026-06-12T19:26:00.000Z","sourceId":4407,"sourceType":"impact","impactStartTime":"2026-06-12T19:41:30.250Z"},{"title":"Degradation Started","content":"featureServiceDisruption","createdAt":"2026-06-12T19:41:30.250Z","updatedAt":null,"entryType":"impact_start","startTime":"2026-06-12T02:09:00.000Z","sourceId":4407,"sourceType":"impact","impactStartTime":"2026-06-12T19:41:30.250Z"}]},{"id":20004094,"externalId":"91607588","message":{"rootCause":null,"actionPlan":null,"pathToResolution":null},"additionalInformation":null,"isCore":false,"affectsAll":false,"status":"Resolved","type":"Degradation","createdAt":"2026-06-13T00:09:09.901Z","updatedAt":"2026-06-13T00:09:10.000Z","instanceKeys":["NA248"],"serviceKeys":["coreService"],"IncidentImpacts":[{"id":20004408,"startTime":"2026-06-12T23:25:00.000Z","endTime":"2026-06-12T23:48:00.000Z","type":"performanceDegradation","severity":"minor","createdAt":"2026-06-13T00:09:09.982Z","updatedAt":"2026-06-13T00:09:09.985Z","startTimeCreatedAt":"2026-06-13T00:09:09.982Z","startTimeModifiedAt":null,"endTimeCreatedAt":"2026-06-13T00:09:09.982Z","endTimeModifiedAt":null}],"IncidentEvents":[{"id":20005317,"type":"investigatingCauseOfIssue","message":"We’re investigating the cause of the issue. We will provide an update in 30 minutes or sooner if we have more information.","createdAt":"2026-06-13T00:09:09.987Z","updatedAt":"2026-06-13T00:09:09.998Z"}],"timeline":[{"title":"Update","content":"We’re investigating the cause of the issue. We will provide an update in 30 minutes or sooner if we have more information.","createdAt":"2026-06-13T00:09:09.987Z","updatedAt":"2026-06-13T00:09:09.998Z","entryType":"event","sourceId":5317,"sourceType":"event"},{"title":"Resolved","content":"Incident Resolved","createdAt":"2026-06-13T00:09:09.982Z","updatedAt":null,"entryType":"impact_end","endTime":"2026-06-12T23:48:00.000Z","sourceId":4408,"sourceType":"impact","impactStartTime":"2026-06-13T00:09:09.982Z"},{"title":"Degradation Started","content":"performanceDegradation","createdAt":"2026-06-13T00:09:09.982Z","updatedAt":null,"entryType":"impact_start","startTime":"2026-06-12T23:25:00.000Z","sourceId":4408,"sourceType":"impact","impactStartTime":"2026-06-13T00:09:09.982Z"}]},{"id":20004095,"externalId":"91617291","message":{"rootCause":null,"actionPlan":null,"pathToResolution":null},"additionalInformation":"","isCore":false,"affectsAll":false,"status":"Resolved","type":"Degradation","createdAt":"2026-06-13T11:52:10.386Z","updatedAt":"2026-06-13T12:35:53.863Z","instanceKeys":["OBJECTSTOREV2-CA","OBJECTSTOREV2-US"],"serviceKeys":["ObjectStoreV2-Service","ObjectStorev2-Service-ap-southeast-1","ObjectStorev2-Service-ca-central-1","ObjectStorev2-Service-us-east-1","ObjectStorev2-Service-us-east-2","ObjectStorev2-Service-us-west-2"],"IncidentImpacts":[{"id":20004409,"startTime":"2026-06-13T06:14:00.000Z","endTime":"2026-06-13T12:29:00.000Z","type":"muleSoftFeatureDegradation","severity":"minor","createdAt":"2026-06-13T11:52:10.473Z","updatedAt":"2026-06-13T12:35:53.859Z","startTimeCreatedAt":"2026-06-13T11:52:10.473Z","startTimeModifiedAt":null,"endTimeCreatedAt":"2026-06-13T12:35:53.859Z","endTimeModifiedAt":null}],"IncidentEvents":[{"id":20005319,"type":"update","message":"At 12:29 UTC on June 13, 2026, we resolved the feature degradation that had been impacting Object Store v2 across multiple regions.\n\nBeginning at 06:14 UTC on June 12, 2026, customers using special characters in their Object Store v2 keys were unable to store new data or retrieve previously stored data. Customers received errors when attempting either operation.\n\nWe identified the technical trigger and deployed a fix across all six affected regions. Deployments have been completed and validated across all regions.\n\nCustomers using special characters in their Object Store v2 keys should now be able to store and retrieve data as expected.\n\nWe apologize for the impact this incident had on you and your business. We will conduct a full investigation to establish the technical trigger, the underlying cause, and preventive actions to avoid a recurrence in the future.","createdAt":"2026-06-13T12:35:53.865Z","updatedAt":"2026-06-13T12:35:53.869Z"},{"id":20005318,"type":"update","message":"At 06:14 UTC on June 12, 2026, a feature degradation began impacting Object Store v2. As a result, customers are unable to store or retrieve keys that contain special characters.\n\nWe have identified the technical trigger and a fix has been prepared. We are in the process of deploying it to all affected regions. There is no workaround available at this time.\n\nWe will provide an update in 30 minutes or sooner if additional information becomes available.","createdAt":"2026-06-13T12:01:42.565Z","updatedAt":"2026-06-13T12:05:05.046Z"}],"timeline":[{"title":"Update","content":"At 12:29 UTC on June 13, 2026, we resolved the feature degradation that had been impacting Object Store v2 across multiple regions.\n\nBeginning at 06:14 UTC on June 12, 2026, customers using special characters in their Object Store v2 keys were unable to store new data or retrieve previously stored data. Customers received errors when attempting either operation.\n\nWe identified the technical trigger and deployed a fix across all six affected regions. Deployments have been completed and validated across all regions.\n\nCustomers using special characters in their Object Store v2 keys should now be able to store and retrieve data as expected.\n\nWe apologize for the impact this incident had on you and your business. We will conduct a full investigation to establish the technical trigger, the underlying cause, and preventive actions to avoid a recurrence in the future.","createdAt":"2026-06-13T12:35:53.865Z","updatedAt":"2026-06-13T12:35:53.869Z","entryType":"event","sourceId":5319,"sourceType":"event"},{"title":"Resolved","content":"Incident Resolved","createdAt":"2026-06-13T12:35:53.859Z","updatedAt":null,"entryType":"impact_end","endTime":"2026-06-13T12:29:00.000Z","sourceId":4409,"sourceType":"impact","impactStartTime":"2026-06-13T11:52:10.473Z"},{"title":"Update","content":"At 06:14 UTC on June 12, 2026, a feature degradation began impacting Object Store v2. As a result, customers are unable to store or retrieve keys that contain special characters.\n\nWe have identified the technical trigger and a fix has been prepared. We are in the process of deploying it to all affected regions. There is no workaround available at this time.\n\nWe will provide an update in 30 minutes or sooner if additional information becomes available.","createdAt":"2026-06-13T12:01:42.565Z","updatedAt":"2026-06-13T12:05:05.046Z","entryType":"event","sourceId":5318,"sourceType":"event"},{"title":"Degradation Started","content":"muleSoftFeatureDegradation","createdAt":"2026-06-13T11:52:10.473Z","updatedAt":null,"entryType":"impact_start","startTime":"2026-06-13T06:14:00.000Z","sourceId":4409,"sourceType":"impact","impactStartTime":"2026-06-13T11:52:10.473Z"}]},{"id":20004096,"externalId":"91624007","message":{"rootCause":null,"actionPlan":null,"pathToResolution":null},"additionalInformation":"","isCore":false,"affectsAll":false,"status":"Resolved","type":"Degradation","createdAt":"2026-06-13T20:35:03.229Z","updatedAt":"2026-06-13T22:19:37.873Z","instanceKeys":["AP60"],"serviceKeys":["Agentforce"],"IncidentImpacts":[{"id":20004410,"startTime":"2026-06-13T16:00:00.000Z","endTime":"2026-06-13T22:14:00.000Z","type":"featurePerfDegradation","severity":"minor","createdAt":"2026-06-13T20:35:03.317Z","updatedAt":"2026-06-13T22:19:37.870Z","startTimeCreatedAt":"2026-06-13T20:35:03.317Z","startTimeModifiedAt":null,"endTimeCreatedAt":"2026-06-13T22:19:37.871Z","endTimeModifiedAt":null}],"IncidentEvents":[{"id":20005322,"type":"correctionFalsePositive","message":"The Salesforce Technology team has completed its investigation and determined that the listed instances and services remained healthy and did not experience impact during the times outlined. We apologize for any inconvenience caused by the false positive notification, and we will undertake a full investigation as we look to improve our impact alerting and assessment configurations.","createdAt":"2026-06-13T22:19:37.876Z","updatedAt":"2026-06-13T22:27:34.244Z"},{"id":20005321,"type":"investigatingCauseOfIssue","message":"We’re investigating the cause of the issue. We will provide an update in 30 minutes or sooner if we have more information.","createdAt":"2026-06-13T21:31:42.455Z","updatedAt":"2026-06-13T21:31:42.459Z"},{"id":20005320,"type":"investigatingCauseOfIssue","message":"We’re investigating the cause of the issue. We will provide an update in 30 minutes or sooner if we have more information.","createdAt":"2026-06-13T21:01:08.949Z","updatedAt":"2026-06-13T21:01:08.953Z"}],"timeline":[{"title":"Update","content":"The Salesforce Technology team has completed its investigation and determined that the listed instances and services remained healthy and did not experience impact during the times outlined. We apologize for any inconvenience caused by the false positive notification, and we will undertake a full investigation as we look to improve our impact alerting and assessment configurations.","createdAt":"2026-06-13T22:19:37.876Z","updatedAt":"2026-06-13T22:27:34.244Z","entryType":"event","sourceId":5322,"sourceType":"event"},{"title":"Resolved","content":"Incident Resolved","createdAt":"2026-06-13T22:19:37.871Z","updatedAt":null,"entryType":"impact_end","endTime":"2026-06-13T22:14:00.000Z","sourceId":4410,"sourceType":"impact","impactStartTime":"2026-06-13T20:35:03.317Z"},{"title":"Update","content":"We’re investigating the cause of the issue. We will provide an update in 30 minutes or sooner if we have more information.","createdAt":"2026-06-13T21:31:42.455Z","updatedAt":"2026-06-13T21:31:42.459Z","entryType":"event","sourceId":5321,"sourceType":"event"},{"title":"Update","content":"We’re investigating the cause of the issue. We will provide an update in 30 minutes or sooner if we have more information.","createdAt":"2026-06-13T21:01:08.949Z","updatedAt":"2026-06-13T21:01:08.953Z","entryType":"event","sourceId":5320,"sourceType":"event"},{"title":"Degradation Started","content":"featurePerfDegradation","createdAt":"2026-06-13T20:35:03.317Z","updatedAt":null,"entryType":"impact_start","startTime":"2026-06-13T16:00:00.000Z","sourceId":4410,"sourceType":"impact","impactStartTime":"2026-06-13T20:35:03.317Z"}]},{"id":20004097,"externalId":"91631190","message":{"rootCause":null,"actionPlan":null,"pathToResolution":null},"additionalInformation":"","isCore":false,"affectsAll":false,"status":"Resolved","type":"Degradation","createdAt":"2026-06-14T06:34:33.201Z","updatedAt":"2026-06-14T08:34:40.409Z","instanceKeys":["AP60"],"serviceKeys":["coreService"],"IncidentImpacts":[{"id":20004411,"startTime":"2026-06-13T16:00:00.000Z","endTime":"2026-06-14T07:59:00.000Z","type":"performanceDegradation","severity":"minor","createdAt":"2026-06-14T06:34:33.290Z","updatedAt":"2026-06-14T08:34:40.406Z","startTimeCreatedAt":"2026-06-14T06:34:33.290Z","startTimeModifiedAt":"2026-06-14T08:34:40.407Z","endTimeCreatedAt":"2026-06-14T08:34:40.407Z","endTimeModifiedAt":null}],"IncidentEvents":[{"id":20005325,"type":"resolvedPerformanceDegradation","message":"We’ve confirmed that the solution implemented to mitigate the issue causing the performance degradation was successful. Engineers have observed that the service is stable and have resolved the incident. Customers should no longer see any impact. We will fully investigate the incident, confirming the technical trigger, the underlying cause, and preventive action to avoid a repeat in the future. We apologize for how you and your business may have been affected by this incident.","createdAt":"2026-06-14T08:34:40.412Z","updatedAt":"2026-06-14T08:34:40.415Z"},{"id":20005324,"type":"update","message":"We have identified that specific app servers on the AP60 instance are generating errors. Restarting the first affected app server successfully stopped the errors on that server, confirming our approach.\n\nBased on this success, we have initiated a rolling restart of all app servers on the AP60 instance.\n\nWe will provide an update once the process is completed for all app servers or if additional information becomes available.","createdAt":"2026-06-14T07:29:23.645Z","updatedAt":"2026-06-14T07:29:23.650Z"},{"id":20005323,"type":"update","message":"We are aware that customers on AP60 are experiencing a high volume of errors when performing actions such as saving records, creating new records, and updating records. Users may be able to retry operations to temporarily work around errors.\n\nWe are actively investigating the technical trigger and our teams are working on remediation steps, including an app server restart.\n\nWe will provide an update in 30 minutes or sooner if additional information becomes available.\n","createdAt":"2026-06-14T06:45:04.905Z","updatedAt":"2026-06-14T06:45:04.908Z"}],"timeline":[{"title":"Update","content":"We’ve confirmed that the solution implemented to mitigate the issue causing the performance degradation was successful. Engineers have observed that the service is stable and have resolved the incident. Customers should no longer see any impact. We will fully investigate the incident, confirming the technical trigger, the underlying cause, and preventive action to avoid a repeat in the future. We apologize for how you and your business may have been affected by this incident.","createdAt":"2026-06-14T08:34:40.412Z","updatedAt":"2026-06-14T08:34:40.415Z","entryType":"event","sourceId":5325,"sourceType":"event"},{"title":"Resolved","content":"Incident Resolved","createdAt":"2026-06-14T08:34:40.407Z","updatedAt":null,"entryType":"impact_end","endTime":"2026-06-14T07:59:00.000Z","sourceId":4411,"sourceType":"impact","impactStartTime":"2026-06-14T06:34:33.290Z"},{"title":"Update","content":"We have identified that specific app servers on the AP60 instance are generating errors. Restarting the first affected app server successfully stopped the errors on that server, confirming our approach.\n\nBased on this success, we have initiated a rolling restart of all app servers on the AP60 instance.\n\nWe will provide an update once the process is completed for all app servers or if additional information becomes available.","createdAt":"2026-06-14T07:29:23.645Z","updatedAt":"2026-06-14T07:29:23.650Z","entryType":"event","sourceId":5324,"sourceType":"event"},{"title":"Update","content":"We are aware that customers on AP60 are experiencing a high volume of errors when performing actions such as saving records, creating new records, and updating records. Users may be able to retry operations to temporarily work around errors.\n\nWe are actively investigating the technical trigger and our teams are working on remediation steps, including an app server restart.\n\nWe will provide an update in 30 minutes or sooner if additional information becomes available.\n","createdAt":"2026-06-14T06:45:04.905Z","updatedAt":"2026-06-14T06:45:04.908Z","entryType":"event","sourceId":5323,"sourceType":"event"},{"title":"Degradation Started","content":"performanceDegradation","createdAt":"2026-06-14T06:34:33.290Z","updatedAt":"2026-06-14T08:34:40.407Z","entryType":"impact_start","startTime":"2026-06-13T16:00:00.000Z","sourceId":4411,"sourceType":"impact","impactStartTime":"2026-06-14T06:34:33.290Z"}]},{"id":20004098,"externalId":"91648018","message":{"rootCause":null,"actionPlan":null,"pathToResolution":null},"additionalInformation":"","isCore":false,"affectsAll":false,"status":"Resolved","type":"Degradation","createdAt":"2026-06-15T02:25:06.078Z","updatedAt":"2026-06-15T03:30:02.803Z","instanceKeys":["JPN160"],"serviceKeys":["coreService"],"IncidentImpacts":[{"id":20004412,"startTime":"2026-06-15T02:00:00.000Z","endTime":"2026-06-15T03:18:00.000Z","type":"performanceDegradation","severity":"minor","createdAt":"2026-06-15T02:25:06.154Z","updatedAt":"2026-06-15T03:30:02.800Z","startTimeCreatedAt":"2026-06-15T02:25:06.154Z","startTimeModifiedAt":null,"endTimeCreatedAt":"2026-06-15T03:30:02.800Z","endTimeModifiedAt":null}],"IncidentEvents":[],"timeline":[{"title":"Resolved","content":"Incident Resolved","createdAt":"2026-06-15T03:30:02.800Z","updatedAt":null,"entryType":"impact_end","endTime":"2026-06-15T03:18:00.000Z","sourceId":4412,"sourceType":"impact","impactStartTime":"2026-06-15T02:25:06.154Z"},{"title":"Degradation Started","content":"performanceDegradation","createdAt":"2026-06-15T02:25:06.154Z","updatedAt":null,"entryType":"impact_start","startTime":"2026-06-15T02:00:00.000Z","sourceId":4412,"sourceType":"impact","impactStartTime":"2026-06-15T02:25:06.154Z"}]},{"id":20004099,"externalId":"91656132","message":{"rootCause":null,"actionPlan":null,"pathToResolution":null},"additionalInformation":"","isCore":false,"affectsAll":false,"status":"Resolved","type":"Degradation","createdAt":"2026-06-15T08:31:29.241Z","updatedAt":"2026-06-15T08:31:29.359Z","instanceKeys":["USA272"],"serviceKeys":["coreService"],"IncidentImpacts":[{"id":20004413,"startTime":"2026-06-15T08:06:00.000Z","endTime":"2026-06-15T08:19:00.000Z","type":"performanceDegradation","severity":"minor","createdAt":"2026-06-15T08:31:29.353Z","updatedAt":"2026-06-15T08:31:29.357Z","startTimeCreatedAt":"2026-06-15T08:31:29.354Z","startTimeModifiedAt":null,"endTimeCreatedAt":"2026-06-15T08:31:29.354Z","endTimeModifiedAt":null}],"IncidentEvents":[],"timeline":[{"title":"Resolved","content":"Incident Resolved","createdAt":"2026-06-15T08:31:29.354Z","updatedAt":null,"entryType":"impact_end","endTime":"2026-06-15T08:19:00.000Z","sourceId":4413,"sourceType":"impact","impactStartTime":"2026-06-15T08:31:29.354Z"},{"title":"Degradation Started","content":"performanceDegradation","createdAt":"2026-06-15T08:31:29.354Z","updatedAt":null,"entryType":"impact_start","startTime":"2026-06-15T08:06:00.000Z","sourceId":4413,"sourceType":"impact","impactStartTime":"2026-06-15T08:31:29.354Z"}]},{"id":20004100,"externalId":"91656594","message":{"rootCause":null,"actionPlan":null,"pathToResolution":null},"additionalInformation":"","isCore":false,"affectsAll":false,"status":"Resolved","type":"Degradation","createdAt":"2026-06-15T09:01:03.709Z","updatedAt":"2026-06-15T12:14:42.666Z","instanceKeys":["DEU84","DEU110","DEU112","DEU124","DEU126","FRA12S","FRA44","FRA64","FRA76","FRA78","FRA98S","FRA100"],"serviceKeys":["coreService"],"IncidentImpacts":[{"id":20004414,"startTime":"2026-06-15T01:34:00.000Z","endTime":"2026-06-15T11:30:00.000Z","type":"performanceDegradation","severity":"minor","createdAt":"2026-06-15T09:01:03.799Z","updatedAt":"2026-06-15T12:14:42.663Z","startTimeCreatedAt":"2026-06-15T09:01:03.800Z","startTimeModifiedAt":"2026-06-15T10:10:19.208Z","endTimeCreatedAt":"2026-06-15T12:14:42.663Z","endTimeModifiedAt":null}],"IncidentEvents":[{"id":20005335,"type":"update","message":"We’ve resolved an issue impacting the eu-west-3, and eu-central-1 regions by addressing the problematic jobs that were suspended by post-processing followed by health checks. Services have been restored as of 11:30 UTC and customers should no longer experience any impact. \n\nInvestigations have highlighted that the impact radius is broader than initially understood. We've updated this posting to reflect ‌additional instances experiencing impact, and customers in these instances will receive communications related to this incident going forward.  \n\nWe'll perform a full investigation of the incident, confirming the technical trigger, the underlying cause, and preventive action to avoid a repeat in the future.\n\nWe apologize for how you and your business may have been affected by this incident.","createdAt":"2026-06-15T12:14:42.668Z","updatedAt":"2026-06-15T12:14:42.671Z"},{"id":20005334,"type":"update","message":"We're seeing signs of recovery as we address the ‌problematic jobs on the FRA instances, while a subset of customers on the remaining impacted instances may continue to experience high wait times with message queue (MQ) processing halted. \n\nInvestigations have highlighted that the impact radius is broader than initially understood. We've updated this posting to reflect ‌additional instances experiencing impact, and customers in these instances will receive communications related to this incident going forward.  \n\nWe'll provide an update in 30 minutes or sooner, if additional information becomes available. ","createdAt":"2026-06-15T11:40:45.887Z","updatedAt":"2026-06-15T11:40:45.893Z"},{"id":20005333,"type":"update","message":"We're actively addressing the problematic jobs on the impacted instances and are seeing signs of service recovery. As a preventive measure, we will terminate non-essential background jobs to avoid further degradation and support continued stabilization.\n\nWe'll provide an update in 30 minutes or sooner, if additional information becomes available. ","createdAt":"2026-06-15T11:04:41.936Z","updatedAt":"2026-06-15T11:04:41.940Z"},{"id":20005332,"type":"impactRadiusIncrease","message":"Investigations have highlighted that the impact radius is broader than initially understood. We have updated the posting to reflect the additional instances experiencing impact, and customers in these instances will receive communications related to this incident going forward.  ","createdAt":"2026-06-15T10:42:44.316Z","updatedAt":"2026-06-15T10:42:44.320Z"},{"id":20005331,"type":"update","message":"We're continuing to work to reduce database load and restore normal processing by addressing problematic jobs on the impacted instances. We apologize for how you and your business ‌may be affected by this incident.   \n\nWe'll provide an update in 30 minutes or sooner, if additional information becomes available. ","createdAt":"2026-06-15T10:35:53.213Z","updatedAt":"2026-06-15T10:35:53.216Z"},{"id":20005330,"type":"update","message":"Investigations have highlighted that the impact radius is narrower than initially understood. We will now remove USA80S, USA244S, USA252S, and USA876 that haven't experienced an impact, and these will no longer receive communications about this incident going forward. Impacted instances will continue to be updated. We apologize for any inconvenience caused.\n\nWe'll provide an update in 30 minutes or sooner, if additional information becomes available. ","createdAt":"2026-06-15T10:14:12.406Z","updatedAt":"2026-06-15T10:41:57.630Z"},{"id":20005329,"type":"startTimeRevision","message":"Upon further investigation, we've determined that the start time of impact is different than initially understood. We've revised the start time of the Trust post to more accurately reflect the time customers may have begun to experience impact. We apologize for any confusion caused by this.","createdAt":"2026-06-15T10:10:19.211Z","updatedAt":"2026-06-15T10:10:19.214Z"},{"id":20005328,"type":"update","message":"Customers are experiencing high wait times, with message queue (MQ) processing halted on impacted instances. \n\nInvestigations have highlighted that the impact radius is broader than initially understood. We've updated the posting to reflect ‌additional instances experiencing impact, and customers in these instances will receive communications related to this incident going forward.  \n","createdAt":"2026-06-15T10:07:18.737Z","updatedAt":"2026-06-15T10:22:13.062Z"},{"id":20005327,"type":"update","message":"We're investigating an issue where customers are experiencing elevated processing delays and a database overload impacting multiple instances in the eu-west-3, and eu-central-1 regions, triggered by a recent change. We're actively working to reduce database load and restore normal processing.  \n\nWe'll provide an update in 30 minutes or sooner, if additional information becomes available. ","createdAt":"2026-06-15T09:50:25.927Z","updatedAt":"2026-06-15T10:07:46.897Z"}],"timeline":[{"title":"Update","content":"We’ve resolved an issue impacting the eu-west-3, and eu-central-1 regions by addressing the problematic jobs that were suspended by post-processing followed by health checks. Services have been restored as of 11:30 UTC and customers should no longer experience any impact. \n\nInvestigations have highlighted that the impact radius is broader than initially understood. We've updated this posting to reflect ‌additional instances experiencing impact, and customers in these instances will receive communications related to this incident going forward.  \n\nWe'll perform a full investigation of the incident, confirming the technical trigger, the underlying cause, and preventive action to avoid a repeat in the future.\n\nWe apologize for how you and your business may have been affected by this incident.","createdAt":"2026-06-15T12:14:42.668Z","updatedAt":"2026-06-15T12:14:42.671Z","entryType":"event","sourceId":5335,"sourceType":"event"},{"title":"Resolved","content":"Incident Resolved","createdAt":"2026-06-15T12:14:42.663Z","updatedAt":null,"entryType":"impact_end","endTime":"2026-06-15T11:30:00.000Z","sourceId":4414,"sourceType":"impact","impactStartTime":"2026-06-15T09:01:03.800Z"},{"title":"Update","content":"We're seeing signs of recovery as we address the ‌problematic jobs on the FRA instances, while a subset of customers on the remaining impacted instances may continue to experience high wait times with message queue (MQ) processing halted. \n\nInvestigations have highlighted that the impact radius is broader than initially understood. We've updated this posting to reflect ‌additional instances experiencing impact, and customers in these instances will receive communications related to this incident going forward.  \n\nWe'll provide an update in 30 minutes or sooner, if additional information becomes available. ","createdAt":"2026-06-15T11:40:45.887Z","updatedAt":"2026-06-15T11:40:45.893Z","entryType":"event","sourceId":5334,"sourceType":"event"},{"title":"Update","content":"We're actively addressing the problematic jobs on the impacted instances and are seeing signs of service recovery. As a preventive measure, we will terminate non-essential background jobs to avoid further degradation and support continued stabilization.\n\nWe'll provide an update in 30 minutes or sooner, if additional information becomes available. ","createdAt":"2026-06-15T11:04:41.936Z","updatedAt":"2026-06-15T11:04:41.940Z","entryType":"event","sourceId":5333,"sourceType":"event"},{"title":"Update","content":"Investigations have highlighted that the impact radius is broader than initially understood. We have updated the posting to reflect the additional instances experiencing impact, and customers in these instances will receive communications related to this incident going forward.  ","createdAt":"2026-06-15T10:42:44.316Z","updatedAt":"2026-06-15T10:42:44.320Z","entryType":"event","sourceId":5332,"sourceType":"event"},{"title":"Update","content":"We're continuing to work to reduce database load and restore normal processing by addressing problematic jobs on the impacted instances. We apologize for how you and your business ‌may be affected by this incident.   \n\nWe'll provide an update in 30 minutes or sooner, if additional information becomes available. ","createdAt":"2026-06-15T10:35:53.213Z","updatedAt":"2026-06-15T10:35:53.216Z","entryType":"event","sourceId":5331,"sourceType":"event"},{"title":"Update","content":"Investigations have highlighted that the impact radius is narrower than initially understood. We will now remove USA80S, USA244S, USA252S, and USA876 that haven't experienced an impact, and these will no longer receive communications about this incident going forward. Impacted instances will continue to be updated. We apologize for any inconvenience caused.\n\nWe'll provide an update in 30 minutes or sooner, if additional information becomes available. ","createdAt":"2026-06-15T10:14:12.406Z","updatedAt":"2026-06-15T10:41:57.630Z","entryType":"event","sourceId":5330,"sourceType":"event"},{"title":"Update","content":"Upon further investigation, we've determined that the start time of impact is different than initially understood. We've revised the start time of the Trust post to more accurately reflect the time customers may have begun to experience impact. We apologize for any confusion caused by this.","createdAt":"2026-06-15T10:10:19.211Z","updatedAt":"2026-06-15T10:10:19.214Z","entryType":"event","sourceId":5329,"sourceType":"event"},{"title":"Update","content":"Customers are experiencing high wait times, with message queue (MQ) processing halted on impacted instances. \n\nInvestigations have highlighted that the impact radius is broader than initially understood. We've updated the posting to reflect ‌additional instances experiencing impact, and customers in these instances will receive communications related to this incident going forward.  \n","createdAt":"2026-06-15T10:07:18.737Z","updatedAt":"2026-06-15T10:22:13.062Z","entryType":"event","sourceId":5328,"sourceType":"event"},{"title":"Update","content":"We're investigating an issue where customers are experiencing elevated processing delays and a database overload impacting multiple instances in the eu-west-3, and eu-central-1 regions, triggered by a recent change. We're actively working to reduce database load and restore normal processing.  \n\nWe'll provide an update in 30 minutes or sooner, if additional information becomes available. ","createdAt":"2026-06-15T09:50:25.927Z","updatedAt":"2026-06-15T10:07:46.897Z","entryType":"event","sourceId":5327,"sourceType":"event"},{"title":"Degradation Started","content":"performanceDegradation","createdAt":"2026-06-15T09:01:03.800Z","updatedAt":"2026-06-15T10:10:19.208Z","entryType":"impact_start","startTime":"2026-06-15T01:34:00.000Z","sourceId":4414,"sourceType":"impact","impactStartTime":"2026-06-15T09:01:03.800Z"}]},{"id":20004101,"externalId":"91658097","message":{"rootCause":null,"actionPlan":null,"pathToResolution":null},"additionalInformation":"","isCore":false,"affectsAll":false,"status":"Resolved","type":"Degradation","createdAt":"2026-06-15T10:01:53.160Z","updatedAt":"2026-06-15T10:01:53.254Z","instanceKeys":["USA272"],"serviceKeys":["coreService"],"IncidentImpacts":[{"id":20004415,"startTime":"2026-06-15T09:21:00.000Z","endTime":"2026-06-15T09:33:00.000Z","type":"performanceDegradation","severity":"minor","createdAt":"2026-06-15T10:01:53.246Z","updatedAt":"2026-06-15T10:01:53.251Z","startTimeCreatedAt":"2026-06-15T10:01:53.246Z","startTimeModifiedAt":null,"endTimeCreatedAt":"2026-06-15T10:01:53.246Z","endTimeModifiedAt":null}],"IncidentEvents":[],"timeline":[{"title":"Resolved","content":"Incident Resolved","createdAt":"2026-06-15T10:01:53.246Z","updatedAt":null,"entryType":"impact_end","endTime":"2026-06-15T09:33:00.000Z","sourceId":4415,"sourceType":"impact","impactStartTime":"2026-06-15T10:01:53.246Z"},{"title":"Degradation Started","content":"performanceDegradation","createdAt":"2026-06-15T10:01:53.246Z","updatedAt":null,"entryType":"impact_start","startTime":"2026-06-15T09:21:00.000Z","sourceId":4415,"sourceType":"impact","impactStartTime":"2026-06-15T10:01:53.246Z"}]},{"id":20004102,"externalId":"91664111","message":{"rootCause":null,"actionPlan":null,"pathToResolution":null},"additionalInformation":"","isCore":false,"affectsAll":false,"status":"Resolved","type":"Degradation","createdAt":"2026-06-15T13:57:37.922Z","updatedAt":"2026-06-15T13:57:43.086Z","instanceKeys":["USA272"],"serviceKeys":["coreService"],"IncidentImpacts":[{"id":20004416,"startTime":"2026-06-15T13:32:00.000Z","endTime":"2026-06-15T13:40:00.000Z","type":"performanceDegradation","severity":"minor","createdAt":"2026-06-15T13:57:38.019Z","updatedAt":"2026-06-15T13:57:38.022Z","startTimeCreatedAt":"2026-06-15T13:57:38.019Z","startTimeModifiedAt":null,"endTimeCreatedAt":"2026-06-15T13:57:38.019Z","endTimeModifiedAt":null}],"IncidentEvents":[],"timeline":[{"title":"Resolved","content":"Incident Resolved","createdAt":"2026-06-15T13:57:38.019Z","updatedAt":null,"entryType":"impact_end","endTime":"2026-06-15T13:40:00.000Z","sourceId":4416,"sourceType":"impact","impactStartTime":"2026-06-15T13:57:38.019Z"},{"title":"Degradation Started","content":"performanceDegradation","createdAt":"2026-06-15T13:57:38.019Z","updatedAt":null,"entryType":"impact_start","startTime":"2026-06-15T13:32:00.000Z","sourceId":4416,"sourceType":"impact","impactStartTime":"2026-06-15T13:57:38.019Z"}]},{"id":20004103,"externalId":"91666526","message":{"rootCause":null,"actionPlan":null,"pathToResolution":null},"additionalInformation":"The technology team has resolved a service degradation impacting performance between 10AM UTC - 15:30 UTC on 6/11/2026. Users may have experienced intermittent timeouts and slow UI loading during this window. All systems are now operating normally.","isCore":false,"affectsAll":false,"status":"Resolved","type":"Degradation","createdAt":"2026-06-15T15:24:02.459Z","updatedAt":"2026-06-15T15:28:49.656Z","instanceKeys":["DB603","DB605","DB618","DB654","DB658","DB672","DB680","DB695","DB697"],"serviceKeys":["MarketingCloudCoreService"],"IncidentImpacts":[{"id":20004417,"startTime":"2026-06-11T10:00:00.000Z","endTime":"2026-06-11T15:30:00.000Z","type":"marketingCloudDegradation","severity":"minor","createdAt":"2026-06-15T15:24:02.555Z","updatedAt":"2026-06-15T15:27:43.067Z","startTimeCreatedAt":"2026-06-15T15:24:02.555Z","startTimeModifiedAt":null,"endTimeCreatedAt":"2026-06-15T15:24:02.555Z","endTimeModifiedAt":null}],"IncidentEvents":[],"timeline":[{"title":"Resolved","content":"Incident Resolved","createdAt":"2026-06-15T15:24:02.555Z","updatedAt":null,"entryType":"impact_end","endTime":"2026-06-11T15:30:00.000Z","sourceId":4417,"sourceType":"impact","impactStartTime":"2026-06-15T15:24:02.555Z"},{"title":"Degradation Started","content":"marketingCloudDegradation","createdAt":"2026-06-15T15:24:02.555Z","updatedAt":null,"entryType":"impact_start","startTime":"2026-06-11T10:00:00.000Z","sourceId":4417,"sourceType":"impact","impactStartTime":"2026-06-15T15:24:02.555Z"}]},{"id":20004106,"externalId":"91669278","message":{"rootCause":null,"actionPlan":null,"pathToResolution":null},"additionalInformation":"","isCore":false,"affectsAll":false,"status":"Resolved","type":"Degradation","createdAt":"2026-06-15T16:48:02.157Z","updatedAt":"2026-06-15T17:50:55.700Z","instanceKeys":["USA1032"],"serviceKeys":["coreService"],"IncidentImpacts":[{"id":20004422,"startTime":"2026-06-15T16:54:00.000Z","endTime":"2026-06-15T16:59:00.000Z","type":"performanceDegradation","severity":"minor","createdAt":"2026-06-15T17:02:18.602Z","updatedAt":"2026-06-15T17:50:55.695Z","startTimeCreatedAt":"2026-06-15T17:02:18.602Z","startTimeModifiedAt":null,"endTimeCreatedAt":"2026-06-15T17:50:55.695Z","endTimeModifiedAt":null},{"id":20004420,"startTime":"2026-06-15T16:38:00.000Z","endTime":"2026-06-15T17:01:00.000Z","type":"performanceDegradation","severity":"minor","createdAt":"2026-06-15T16:48:05.941Z","updatedAt":"2026-06-15T17:02:18.600Z","startTimeCreatedAt":"2026-06-15T16:48:05.941Z","startTimeModifiedAt":null,"endTimeCreatedAt":"2026-06-15T17:02:18.600Z","endTimeModifiedAt":null},{"id":20004421,"startTime":"2026-06-15T16:22:00.000Z","endTime":"2026-06-15T16:28:00.000Z","type":"performanceDegradation","severity":"minor","createdAt":"2026-06-15T16:48:06.048Z","updatedAt":"2026-06-15T16:48:06.207Z","startTimeCreatedAt":"2026-06-15T16:48:06.048Z","startTimeModifiedAt":null,"endTimeCreatedAt":"2026-06-15T16:48:06.048Z","endTimeModifiedAt":null}],"IncidentEvents":[],"timeline":[{"title":"Resolved","content":"Incident Resolved","createdAt":"2026-06-15T17:50:55.695Z","updatedAt":null,"entryType":"impact_end","endTime":"2026-06-15T16:59:00.000Z","sourceId":4422,"sourceType":"impact","impactStartTime":"2026-06-15T17:02:18.602Z"},{"title":"Degradation Started","content":"performanceDegradation","createdAt":"2026-06-15T17:02:18.602Z","updatedAt":null,"entryType":"impact_start","startTime":"2026-06-15T16:54:00.000Z","sourceId":4422,"sourceType":"impact","impactStartTime":"2026-06-15T17:02:18.602Z"},{"title":"Resolved","content":"Incident Resolved","createdAt":"2026-06-15T17:02:18.600Z","updatedAt":null,"entryType":"impact_end","endTime":"2026-06-15T17:01:00.000Z","sourceId":4420,"sourceType":"impact","impactStartTime":"2026-06-15T16:48:05.941Z"},{"title":"Resolved","content":"Incident Resolved","createdAt":"2026-06-15T16:48:06.048Z","updatedAt":null,"entryType":"impact_end","endTime":"2026-06-15T16:28:00.000Z","sourceId":4421,"sourceType":"impact","impactStartTime":"2026-06-15T16:48:06.048Z"},{"title":"Degradation Started","content":"performanceDegradation","createdAt":"2026-06-15T16:48:06.048Z","updatedAt":null,"entryType":"impact_start","startTime":"2026-06-15T16:22:00.000Z","sourceId":4421,"sourceType":"impact","impactStartTime":"2026-06-15T16:48:06.048Z"},{"title":"Degradation Started","content":"performanceDegradation","createdAt":"2026-06-15T16:48:05.941Z","updatedAt":null,"entryType":"impact_start","startTime":"2026-06-15T16:38:00.000Z","sourceId":4420,"sourceType":"impact","impactStartTime":"2026-06-15T16:48:05.941Z"}]},{"id":20004107,"externalId":"91671030","message":{"rootCause":null,"actionPlan":null,"pathToResolution":null},"additionalInformation":"","isCore":false,"affectsAll":false,"status":"Resolved","type":"Degradation","createdAt":"2026-06-15T18:04:15.149Z","updatedAt":"2026-06-15T19:45:23.306Z","instanceKeys":["SPIFF-US1"],"serviceKeys":["Spiff"],"IncidentImpacts":[{"id":20004423,"startTime":"2026-06-15T18:02:00.000Z","endTime":"2026-06-15T18:55:00.000Z","type":"salesforceSpiffFeatureDegradation","severity":"minor","createdAt":"2026-06-15T18:04:15.229Z","updatedAt":"2026-06-15T19:45:23.303Z","startTimeCreatedAt":"2026-06-15T18:04:15.230Z","startTimeModifiedAt":null,"endTimeCreatedAt":"2026-06-15T19:45:23.303Z","endTimeModifiedAt":null}],"IncidentEvents":[],"timeline":[{"title":"Resolved","content":"Incident Resolved","createdAt":"2026-06-15T19:45:23.303Z","updatedAt":null,"entryType":"impact_end","endTime":"2026-06-15T18:55:00.000Z","sourceId":4423,"sourceType":"impact","impactStartTime":"2026-06-15T18:04:15.230Z"},{"title":"Degradation Started","content":"salesforceSpiffFeatureDegradation","createdAt":"2026-06-15T18:04:15.230Z","updatedAt":null,"entryType":"impact_start","startTime":"2026-06-15T18:02:00.000Z","sourceId":4423,"sourceType":"impact","impactStartTime":"2026-06-15T18:04:15.230Z"}]},{"id":20004108,"externalId":"91702870","message":{"rootCause":null,"actionPlan":null,"pathToResolution":null},"additionalInformation":"","isCore":false,"affectsAll":false,"status":"Resolved","type":"Degradation","createdAt":"2026-06-16T08:55:22.786Z","updatedAt":"2026-06-16T08:55:22.968Z","instanceKeys":["SWE44S"],"serviceKeys":["coreService"],"IncidentImpacts":[{"id":20004424,"startTime":"2026-06-16T07:07:00.000Z","endTime":"2026-06-16T07:17:00.000Z","type":"performanceDegradation","severity":"minor","createdAt":"2026-06-16T08:55:22.961Z","updatedAt":"2026-06-16T08:55:22.966Z","startTimeCreatedAt":"2026-06-16T08:55:22.961Z","startTimeModifiedAt":null,"endTimeCreatedAt":"2026-06-16T08:55:22.961Z","endTimeModifiedAt":null}],"IncidentEvents":[],"timeline":[{"title":"Resolved","content":"Incident Resolved","createdAt":"2026-06-16T08:55:22.961Z","updatedAt":null,"entryType":"impact_end","endTime":"2026-06-16T07:17:00.000Z","sourceId":4424,"sourceType":"impact","impactStartTime":"2026-06-16T08:55:22.961Z"},{"title":"Degradation Started","content":"performanceDegradation","createdAt":"2026-06-16T08:55:22.961Z","updatedAt":null,"entryType":"impact_start","startTime":"2026-06-16T07:07:00.000Z","sourceId":4424,"sourceType":"impact","impactStartTime":"2026-06-16T08:55:22.961Z"}]},{"id":20004109,"externalId":"91711982","message":{"rootCause":null,"actionPlan":null,"pathToResolution":null},"additionalInformation":"","isCore":false,"affectsAll":false,"status":"Resolved","type":"Degradation","createdAt":"2026-06-16T14:54:31.223Z","updatedAt":"2026-06-16T16:55:06.310Z","instanceKeys":["ARE2S","ARE4S","ARE6","ARE12","AUS2S","AUS4S","AUS6S","AUS14S","AUS16S","AUS18S","AUS20S","AUS22S","AUS24S","AUS26S","AUS28S","AUS36S","AUS38S","AUS58","AUS60","AUS62","AUS64","AUS66","AUS68","AUS70","AUS72","AUS74","AUS76","AUS78","AUS80S","AUS82","AUS84","AUS86","AUS88","AUS90","AUS92","AUS94","AUS102","BRA2S","BRA4S","BRA6S","BRA8S","BRA14","BRA16","BRA18","BRA24","BRA28","BRA30","BRA32","BRA34","BRA36","BRA38","BRA44","BRA48","BRA50","BRA54S","CAN2S","CAN4S","CAN6S","CAN8S","CAN20S","CAN26","CAN28","CAN34","CAN36","CAN38","CAN40","CAN42","CAN44","CAN46","CAN48","CAN50","CAN52","CAN54","CAN56","CAN70S","CAN80","CAN86S","CAN96","CAN98","CHE2S","CHE4S","CHE6","CHE12","CHE16","CHE18","CHE26S","CHE28","CHE30","DEU2S","DEU4S","DEU6S","DEU8S","DEU10S","DEU12S","DEU14S","DEU16S","DEU20S","DEU36","DEU38","DEU46","DEU48S","DEU50S","DEU52","DEU54","DEU56","DEU58","DEU60","DEU62S","DEU66","DEU68","DEU70","DEU72","DEU74","DEU76","DEU78","DEU84","DEU86","DEU90","DEU92","DEU94","DEU96","DEU100","DEU102","DEU104S","DEU106","DEU108","DEU110","DEU112","DEU114S","DEU116S","DEU118","DEU120","DEU122","DEU124","DEU126","DEU128","DEU130","DEU132","DEU146S","DEU150S","DEU152","DEU154S","DEU156S","DEU158S","FRA2S","FRA4S","FRA6S","FRA8S","FRA12S","FRA24S","FRA32","FRA34","FRA36","FRA42","FRA44","FRA46","FRA48","FRA50","FRA52","FRA54","FRA56","FRA62","FRA64","FRA66","FRA70","FRA74","FRA76","FRA78","FRA80","FRA84","FRA86","FRA88","FRA90","FRA96S","FRA98S","FRA100","FRA104","FRA116S","GBR2S","GBR4S","GBR34","GBR36","GBR38","GBR40S","GBR42S","GBR44S","GBR46","GBR48","GBR50","GBR52","GBR54","GBR56","GBR58","GBR60S","GBR62S","GBR64","GBR66","GBR68","GBR70","GBR72","GBR74","GBR76","GBR78","GBR80","GBR82","GBR84","GBR86","GBR88","GBR90S","GBR92S","GBR94","GBR96","GBR98","GBR100","GBR102","GBR106S","GBR108S","GBR110S","GBR112","GBR116","GBR118","GBR120","GBR122","GBR124","GBR136S","GBR138S","GBR140","GBR142","GBR144S","GBR146S","IDN2S","IDN4S","IDN6","IDN8","IND2S","IND3S","IND4S","IND6S","IND8S","IND10S","IND12S","IND14S","IND16S","IND18S","IND20S","IND22S","IND24S","IND26S","IND28S","IND54S","IND56","IND58","IND60","IND62","IND64","IND66","IND68","IND70","IND72","IND74","IND76","IND78","IND80","IND82","IND84","IND86","IND88","IND90","IND92","IND94","IND96","IND98","IND100","IND102","IND104","IND108","IND110","IND112","IND114","IND116","IND118","IND120","IND122","IND124","IND126","IND128","IND132","IND134","IND136","IND138","IND140S","IND142S","IND144","IND146S","IND148S","IND150","IND152","IND154","IND160","IND164","IND168","IND170","IND172","IND174S","IND176S","IND178S","IND180S","IND182S","IND192S","IND194S","IND196S","IND198S","IND200","ISR2S","ISR4S","ISR6","ISR10","ISR12","ITA2S","ITA4S","ITA6","ITA8","ITA10","ITA12","ITA14","ITA16","ITA18","ITA22S","ITA24","ITA26","ITA28","ITA30","ITA32S","ITA34","ITA36","ITA38","ITA42","ITA52S","ITA54","ITA58S","ITA60S","JPN2S","JPN4S","JPN6S","JPN8S","JPN10S","JPN12S","JPN18S","JPN20S","JPN22S","JPN24S","JPN28S","JPN132","JPN134","JPN136","JPN138","JPN140","JPN142","JPN144","JPN146","JPN148","JPN150","JPN152S","JPN154S","JPN156","JPN158","JPN160","JPN164","JPN166","JPN168","JPN170","JPN172S","JPN174S","JPN178S","JPN180S","JPN182S","JPN184S","JPN186","JPN188","KOR2S","KOR4S","KOR6","KOR8","SGP2S","SGP4S","SGP6S","SGP8S","SGP10","SGP14","SWE2S","SWE4S","SWE6S","SWE8","SWE10","SWE12","SWE14","SWE16","SWE18","SWE20","SWE22","SWE24","SWE26","SWE28S","SWE30S","SWE32","SWE34","SWE36","SWE38","SWE40","SWE42","SWE44S","SWE46","SWE48","SWE50","SWE52","SWE54","SWE56","SWE58","SWE60S","SWE62","SWE64","SWE66","SWE68","SWE70","SWE72","SWE74","SWE76","SWE78","SWE80","SWE82","SWE84","SWE88S","SWE90S","SWE92S","SWE94S","SWE96S","SWE98","SWE100","SWE106","SWE108","SWE112","SWE114","SWE118","SWE120S","SWE122","SWE124","SWE126","SWE128S","SWE130S","SWE132S","SWE136S","USA1","USA2S","USA3S","USA8S","USA20S","USA22S","USA26","USA28S","USA30S","USA32S","USA34","USA36","USA60S","USA62S","USA80S","USA194S","USA202S","USA220","USA224S","USA226","USA228","USA230","USA232","USA234","USA236","USA238","USA240S","USA242S","USA244S","USA248S","USA250S","USA252S","USA254S","USA256S","USA258S","USA260S","USA262S","USA268S","USA270S","USA272","USA274","USA276","USA278","USA280","USA282","USA286","USA288","USA290","USA292","USA294","USA296","USA300","USA302","USA304","USA312","USA314","USA316","USA318","USA320","USA322","USA324","USA326","USA328","USA330","USA332","USA334","USA336","USA338","USA340","USA342","USA344","USA346","USA348","USA350","USA352","USA354","USA356","USA358","USA360","USA364","USA366S","USA372","USA374","USA376","USA384","USA408","USA410","USA412","USA414","USA416","USA418","USA420","USA422","USA424","USA426","USA428","USA430","USA432S","USA434S","USA436","USA438","USA440","USA442","USA444","USA446S","USA448S","USA450","USA452","USA454","USA456","USA460","USA462","USA464","USA466","USA468","USA470","USA472","USA474","USA476","USA478","USA480","USA488S","USA490S","USA494","USA496","USA534S","USA538","USA540S","USA542S","USA544","USA546","USA548","USA550","USA552","USA554","USA556","USA558","USA560","USA562","USA564","USA566","USA568","USA570","USA572","USA574","USA576","USA578","USA580","USA582","USA584","USA586","USA588","USA590","USA592","USA594","USA596","USA598","USA600","USA602","USA604","USA606","USA608","USA610","USA612","USA614","USA616","USA618","USA620","USA622","USA624","USA626","USA628","USA630","USA632","USA634","USA636","USA638","USA640","USA642","USA644","USA646","USA648","USA650","USA652","USA654S","USA656S","USA658S","USA660S","USA662S","USA664S","USA666S","USA668S","USA670S","USA672S","USA674","USA676","USA678","USA680","USA682","USA684","USA686","USA688","USA690","USA692","USA694","USA696","USA698","USA700","USA702","USA704","USA706","USA708","USA710S","USA712S","USA714","USA716","USA718","USA720","USA722","USA724","USA726","USA728","USA730","USA732","USA734","USA736","USA738","USA740","USA742","USA744","USA746","USA748","USA750S","USA752S","USA754S","USA756S","USA758S","USA760S","USA762S","USA764S","USA766S","USA768S","USA770S","USA772S","USA774S","USA776","USA778","USA780","USA786S","USA788","USA790","USA792S","USA794","USA804S","USA810","USA830","USA836S","USA838","USA840","USA842","USA844","USA846","USA848","USA850","USA852","USA854","USA856","USA858","USA860","USA862","USA864","USA866","USA868","USA870S","USA872S","USA874S","USA876","USA878","USA880S","USA882S","USA884S","USA886S","USA888S","USA890S","USA892S","USA894S","USA896S","USA898S","USA900S","USA902S","USA916S","USA918","USA920","USA922","USA924","USA926","USA932S","USA934S","USA936S","USA938S","USA940S","USA942S","USA944S","USA946S","USA948S","USA950S","USA952S","USA954S","USA960","USA994","USA996S","USA1000","USA1012","USA1016","USA1018","USA1022","USA1024","USA1026","USA1028","USA1030","USA1032","USA1034","USA1036S","USA1038","USA1040","USA1042","USA1044","USA1046","USA1048","USA1050","USA1052","USA1054","USA1056","USA1062","USA1068S","USA1070S","USA1072","USA1074S","USA1076S","USA1078","USA1082","USA1088S","USA1092","USA1108","USA1110","USA1112","USA1122","USA1124","USA1126","USA1128S","USA1130S","USA1132","USA1134S","USA1136S","USA1138","USA1140","USA1142","USA1148S","USA1150S","USA1152S","USA1154S","USA1156S","USA1158","USA1160","USA1164","USA1172","USA1176","USA1178S","USA1182","USA1184","USA1186","USA1188","USA1190","USA1192","USA1194S","USA1196S","USA1198S","USA1200S","USA1202S","USA1204S","USA1206S","USA1208S","USA1210","USA1212","USA1214S","USA1216S","USA1222","USA1224","USA1254S","USA1256S","USA1258S","USA1268"],"serviceKeys":["SALESFORCEORDERMANAGEMENT","coreService"],"IncidentImpacts":[{"id":20004425,"startTime":"2026-06-15T18:59:00.000Z","endTime":"2026-06-16T16:05:00.000Z","type":"performanceDegradation","severity":"minor","createdAt":"2026-06-16T14:54:31.326Z","updatedAt":"2026-06-16T16:55:06.305Z","startTimeCreatedAt":"2026-06-16T14:54:31.326Z","startTimeModifiedAt":"2026-06-16T16:55:06.305Z","endTimeCreatedAt":"2026-06-16T16:55:06.305Z","endTimeModifiedAt":null}],"IncidentEvents":[{"id":20005341,"type":"update","message":"This incident has been resolved following the configuration rollback. We have confirmed the automations, integrations, and business processes that depend on Apex Queueable jobs for asynchronous processing have been restored. We apologize for how this incident may have affected you and your business.","createdAt":"2026-06-16T16:55:06.314Z","updatedAt":"2026-06-16T16:55:06.318Z"},{"id":20005340,"type":"impactRadiusIncrease","message":"Investigations have highlighted that the impact radius is broader than initially understood. We have updated the posting to reflect the additional instances experiencing impact, and customers in these instances will receive communications related to this incident going forward.  ","createdAt":"2026-06-16T16:33:25.245Z","updatedAt":"2026-06-16T16:33:25.249Z"},{"id":20005339,"type":"update","message":"We've completed the configuration rollback, and the fix is currently propagating across the impacted environments. We're actively monitoring to confirm resolution and will provide an update in 30 minutes or sooner if additional information becomes available.\n","createdAt":"2026-06-16T15:57:55.934Z","updatedAt":"2026-06-16T15:57:55.938Z"},{"id":20005338,"type":"update","message":"We've identified the trigger of the issue as a recently deployed configuration change.  We're working to rollback this change. We'll provide an update in 30 minutes or sooner if additional information becomes available.","createdAt":"2026-06-16T15:36:54.298Z","updatedAt":"2026-06-16T15:36:54.302Z"},{"id":20005337,"type":"update","message":"We're aware of an issue where customers may experience failures in automations, integrations, and business processes that rely on asynchronous processing. Customers using Order Management may experience order fulfillment failures. Other features using this processing pattern may also be impacted. We are actively investigating the root cause. \n\nWe'll provide an update in 30 minutes, or sooner if new information becomes available.\n","createdAt":"2026-06-16T15:30:10.552Z","updatedAt":"2026-06-16T15:36:54.304Z"}],"timeline":[{"title":"Update","content":"This incident has been resolved following the configuration rollback. We have confirmed the automations, integrations, and business processes that depend on Apex Queueable jobs for asynchronous processing have been restored. We apologize for how this incident may have affected you and your business.","createdAt":"2026-06-16T16:55:06.314Z","updatedAt":"2026-06-16T16:55:06.318Z","entryType":"event","sourceId":5341,"sourceType":"event"},{"title":"Resolved","content":"Incident Resolved","createdAt":"2026-06-16T16:55:06.305Z","updatedAt":null,"entryType":"impact_end","endTime":"2026-06-16T16:05:00.000Z","sourceId":4425,"sourceType":"impact","impactStartTime":"2026-06-16T14:54:31.326Z"},{"title":"Update","content":"Investigations have highlighted that the impact radius is broader than initially understood. We have updated the posting to reflect the additional instances experiencing impact, and customers in these instances will receive communications related to this incident going forward.  ","createdAt":"2026-06-16T16:33:25.245Z","updatedAt":"2026-06-16T16:33:25.249Z","entryType":"event","sourceId":5340,"sourceType":"event"},{"title":"Update","content":"We've completed the configuration rollback, and the fix is currently propagating across the impacted environments. We're actively monitoring to confirm resolution and will provide an update in 30 minutes or sooner if additional information becomes available.\n","createdAt":"2026-06-16T15:57:55.934Z","updatedAt":"2026-06-16T15:57:55.938Z","entryType":"event","sourceId":5339,"sourceType":"event"},{"title":"Update","content":"We've identified the trigger of the issue as a recently deployed configuration change.  We're working to rollback this change. We'll provide an update in 30 minutes or sooner if additional information becomes available.","createdAt":"2026-06-16T15:36:54.298Z","updatedAt":"2026-06-16T15:36:54.302Z","entryType":"event","sourceId":5338,"sourceType":"event"},{"title":"Update","content":"We're aware of an issue where customers may experience failures in automations, integrations, and business processes that rely on asynchronous processing. Customers using Order Management may experience order fulfillment failures. Other features using this processing pattern may also be impacted. We are actively investigating the root cause. \n\nWe'll provide an update in 30 minutes, or sooner if new information becomes available.\n","createdAt":"2026-06-16T15:30:10.552Z","updatedAt":"2026-06-16T15:36:54.304Z","entryType":"event","sourceId":5337,"sourceType":"event"},{"title":"Degradation Started","content":"performanceDegradation","createdAt":"2026-06-16T14:54:31.326Z","updatedAt":"2026-06-16T16:55:06.305Z","entryType":"impact_start","startTime":"2026-06-15T18:59:00.000Z","sourceId":4425,"sourceType":"impact","impactStartTime":"2026-06-16T14:54:31.326Z"}]},{"id":20004110,"externalId":"91744013","message":{"rootCause":null,"actionPlan":null,"pathToResolution":null},"additionalInformation":"","isCore":false,"affectsAll":false,"status":"Resolved","type":"Degradation","createdAt":"2026-06-17T03:26:11.093Z","updatedAt":"2026-06-17T03:55:38.642Z","instanceKeys":["AUS2S","AUS20S","AUS24S","JPN28S","JPN172S","JPN178S","KOR4S","USA240S","USA262S","USA268S","USA898S"],"serviceKeys":["Communities"],"IncidentImpacts":[{"id":20004426,"startTime":"2026-06-16T23:03:00.000Z","endTime":"2026-06-17T03:27:00.000Z","type":"featureServiceDisruption","severity":"minor","createdAt":"2026-06-17T03:26:11.186Z","updatedAt":"2026-06-17T04:01:37.144Z","startTimeCreatedAt":"2026-06-17T03:26:11.186Z","startTimeModifiedAt":"2026-06-17T04:01:37.144Z","endTimeCreatedAt":"2026-06-17T03:55:38.638Z","endTimeModifiedAt":null}],"IncidentEvents":[{"id":20005344,"type":"startTimeRevision","message":"Upon further investigation, we've determined that the start time of impact is different than initially understood. We've revised the start time of the Trust post to more accurately reflect the time customers may have begun to experience impact. We apologize for any confusion caused by this.","createdAt":"2026-06-17T04:01:37.148Z","updatedAt":"2026-06-17T04:01:37.151Z"},{"id":20005343,"type":"update","message":"We're aware of an issue that began at 01:30 UTC on June 17, 2026, affecting customers using Experience Cloud enhanced domain Sandboxes. Users were unable to log in to their sandbox sites and encountered an error when attempting to do so. The issue was isolated to sandbox environments; production sites weren't impacted. We identified a recent change to our content delivery configuration as the cause. At 03:17 UTC, we initiated a rollback of that change. \n\nThe rollback completed at 03:27 UTC validation confirmed that login access to affected sandbox sites has been restored. \n\nWe apologize for how this incident affected you and your business. We will undertake a full investigation of the incident, establishing the technical trigger, the underlying cause, and preventive action to avoid a repeat in the future.\n","createdAt":"2026-06-17T03:55:13.940Z","updatedAt":"2026-06-17T03:55:13.945Z"},{"id":20005342,"type":"impactRadiusIncrease","message":"Investigations have highlighted that the impact radius is broader than initially understood. We have updated the posting to reflect the additional instances experiencing impact, and customers in these instances will receive communications related to this incident going forward.  ","createdAt":"2026-06-17T03:29:16.502Z","updatedAt":"2026-06-17T03:29:16.506Z"}],"timeline":[{"title":"Update","content":"Upon further investigation, we've determined that the start time of impact is different than initially understood. We've revised the start time of the Trust post to more accurately reflect the time customers may have begun to experience impact. We apologize for any confusion caused by this.","createdAt":"2026-06-17T04:01:37.148Z","updatedAt":"2026-06-17T04:01:37.151Z","entryType":"event","sourceId":5344,"sourceType":"event"},{"title":"Resolved","content":"Incident Resolved","createdAt":"2026-06-17T03:55:38.638Z","updatedAt":null,"entryType":"impact_end","endTime":"2026-06-17T03:27:00.000Z","sourceId":4426,"sourceType":"impact","impactStartTime":"2026-06-17T03:26:11.186Z"},{"title":"Update","content":"We're aware of an issue that began at 01:30 UTC on June 17, 2026, affecting customers using Experience Cloud enhanced domain Sandboxes. Users were unable to log in to their sandbox sites and encountered an error when attempting to do so. The issue was isolated to sandbox environments; production sites weren't impacted. We identified a recent change to our content delivery configuration as the cause. At 03:17 UTC, we initiated a rollback of that change. \n\nThe rollback completed at 03:27 UTC validation confirmed that login access to affected sandbox sites has been restored. \n\nWe apologize for how this incident affected you and your business. We will undertake a full investigation of the incident, establishing the technical trigger, the underlying cause, and preventive action to avoid a repeat in the future.\n","createdAt":"2026-06-17T03:55:13.940Z","updatedAt":"2026-06-17T03:55:13.945Z","entryType":"event","sourceId":5343,"sourceType":"event"},{"title":"Update","content":"Investigations have highlighted that the impact radius is broader than initially understood. We have updated the posting to reflect the additional instances experiencing impact, and customers in these instances will receive communications related to this incident going forward.  ","createdAt":"2026-06-17T03:29:16.502Z","updatedAt":"2026-06-17T03:29:16.506Z","entryType":"event","sourceId":5342,"sourceType":"event"},{"title":"Degradation Started","content":"featureServiceDisruption","createdAt":"2026-06-17T03:26:11.186Z","updatedAt":"2026-06-17T04:01:37.144Z","entryType":"impact_start","startTime":"2026-06-16T23:03:00.000Z","sourceId":4426,"sourceType":"impact","impactStartTime":"2026-06-17T03:26:11.186Z"}]},{"id":20004111,"externalId":"91757097","message":{"rootCause":null,"actionPlan":null,"pathToResolution":null},"additionalInformation":"","isCore":false,"affectsAll":false,"status":"Resolved","type":"Degradation","createdAt":"2026-06-17T10:34:14.630Z","updatedAt":"2026-06-18T05:32:28.521Z","instanceKeys":["AP52","AP53","AP54","AP58","AP60","ARE2S","ARE4S","ARE6","ARE12","AUS2S","AUS4S","AUS6S","AUS14S","AUS16S","AUS18S","AUS20S","AUS22S","AUS24S","AUS26S","AUS28S","AUS36S","AUS38S","AUS58","AUS60","AUS62","AUS64","AUS66","AUS68","AUS70","AUS72","AUS74","AUS76","AUS78","AUS80S","AUS82","AUS84","AUS86","AUS88","AUS90","AUS92","AUS94","AUS102","BRA2S","BRA4S","BRA6S","BRA8S","BRA14","BRA16","BRA18","BRA24","BRA28","BRA30","BRA32","BRA34","BRA36","BRA38","BRA44","BRA48","BRA50","BRA54S","BRA58","BRA60S","BRA62S","CAN2S","CAN4S","CAN6S","CAN8S","CAN20S","CAN26","CAN28","CAN34","CAN36","CAN38","CAN40","CAN42","CAN44","CAN46","CAN48","CAN50","CAN52","CAN54","CAN56","CAN70S","CAN80","CAN86S","CAN96","CAN98","CHE2S","CHE4S","CHE6","CHE12","CHE16","CHE18","CHE26S","CHE28","CHE30","CS115","CS116","CS137","CS148","CS151","CS152","CS236","CS237","CS238","CS239","CS240","CS241","CS242","CS243","CS244","CS245","CS246","CS247","CS248","CS249","CS250","CS251","CS252","CS253","CS254","CS255","CS256","CS257","CS258","CS259","CS260","CS261","CS262","CS263","CS264","CS265","CS266","CS267","CS268","CS269","CS270","CS271","CS272","CS273","CS274","CS275","CS276","CS277","CS278","CS279","CS280","CS281","CS282","CS283","CS316","CS317","CS318","CS319","CS320","CS321","CS328","CS329","CS330","CS331","CS333","CS334","CS335","CS336","CS337","CS338","CS339","CS341","CS342","CS343","CS344","CS345","DEU2S","DEU4S","DEU6S","DEU8S","DEU10S","DEU12S","DEU14S","DEU16S","DEU20S","DEU36","DEU38","DEU46","DEU48S","DEU50S","DEU52","DEU54","DEU56","DEU58","DEU60","DEU62S","DEU66","DEU68","DEU70","DEU72","DEU74","DEU76","DEU78","DEU84","DEU86","DEU90","DEU92","DEU94","DEU96","DEU100","DEU102","DEU104S","DEU106","DEU108","DEU110","DEU112","DEU114S","DEU116S","DEU118","DEU120","DEU122","DEU124","DEU126","DEU128","DEU130","DEU132","DEU146S","DEU150S","DEU152","DEU154S","DEU156S","DEU158S","EU49","EU50","EU51","EU52","EU53","EU54","EU55","EU56","FRA2S","FRA4S","FRA6S","FRA8S","FRA12S","FRA24S","FRA32","FRA34","FRA36","FRA42","FRA44","FRA46","FRA48","FRA50","FRA52","FRA54","FRA56","FRA62","FRA64","FRA66","FRA70","FRA74","FRA76","FRA78","FRA80","FRA84","FRA86","FRA88","FRA90","FRA96S","FRA98S","FRA100","FRA104","FRA116S","FRA118S","GBR2S","GBR4S","GBR34","GBR36","GBR38","GBR40S","GBR42S","GBR44S","GBR46","GBR48","GBR50","GBR52","GBR54","GBR56","GBR58","GBR60S","GBR62S","GBR64","GBR66","GBR68","GBR70","GBR72","GBR74","GBR76","GBR78","GBR80","GBR82","GBR84","GBR86","GBR88","GBR90S","GBR92S","GBR94","GBR96","GBR98","GBR100","GBR102","GBR106S","GBR108S","GBR110S","GBR112","GBR116","GBR118","GBR120","GBR122","GBR124","GBR136S","GBR138S","GBR140","GBR142","GBR144S","GBR146S","IDN2S","IDN4S","IDN6","IDN8","IND2S","IND3S","IND4S","IND6S","IND8S","IND10S","IND12S","IND14S","IND16S","IND18S","IND20S","IND22S","IND24S","IND26S","IND28S","IND54S","IND56","IND58","IND60","IND62","IND64","IND66","IND68","IND70","IND72","IND74","IND76","IND78","IND80","IND82","IND84","IND86","IND88","IND90","IND92","IND94","IND96","IND98","IND100","IND102","IND104","IND108","IND110","IND112","IND114","IND116","IND118","IND120","IND122","IND124","IND126","IND128","IND132","IND134","IND136","IND138","IND140S","IND142S","IND144","IND146S","IND148S","IND150","IND152","IND154","IND160","IND164","IND168","IND170","IND172","IND174S","IND176S","IND178S","IND180S","IND182S","IND186","IND188","IND192S","IND194S","IND196S","IND198S","IND200","ISR2S","ISR4S","ISR6","ISR10","ISR12","ITA2S","ITA4S","ITA6","ITA8","ITA10","ITA12","ITA14","ITA16","ITA18","ITA22S","ITA24","ITA26","ITA28","ITA30","ITA32S","ITA34","ITA36","ITA38","ITA42","ITA52S","ITA54","ITA58S","ITA60S","JPN2S","JPN4S","JPN6S","JPN8S","JPN10S","JPN12S","JPN18S","JPN20S","JPN22S","JPN24S","JPN28S","JPN132","JPN134","JPN136","JPN138","JPN140","JPN142","JPN144","JPN146","JPN148","JPN150","JPN152S","JPN154S","JPN156","JPN158","JPN160","JPN164","JPN166","JPN168","JPN170","JPN172S","JPN174S","JPN178S","JPN180S","JPN182S","JPN184S","JPN186","JPN188","KOR2S","KOR4S","KOR6","KOR8","NA223","NA224","NA225","NA226","NA231","NA232","NA233","NA234","NA235","NA236","NA237","NA238","NA239","NA240","NA241","NA242","NA243","NA244","NA245","NA246","NA247","NA248","NA249","NA250","NA251","NA252","NA253","NA254","SGP2S","SGP4S","SGP6S","SGP8S","SGP10","SGP14","SWE2S","SWE4S","SWE6S","SWE8","SWE10","SWE12","SWE14","SWE16","SWE18","SWE20","SWE22","SWE24","SWE26","SWE28S","SWE30S","SWE32","SWE34","SWE36","SWE38","SWE40","SWE42","SWE44S","SWE46","SWE48","SWE50","SWE52","SWE54","SWE56","SWE58","SWE60S","SWE62","SWE64","SWE66","SWE68","SWE70","SWE72","SWE74","SWE76","SWE78","SWE80","SWE82","SWE84","SWE88S","SWE90S","SWE92S","SWE94S","SWE96S","SWE98","SWE100","SWE106","SWE108","SWE112","SWE114","SWE118","SWE120S","SWE122","SWE124","SWE126","SWE128S","SWE130S","SWE132S","SWE136S","USA1","USA2S","USA3S","USA8S","USA20S","USA22S","USA26","USA28S","USA30S","USA32S","USA34","USA36","USA60S","USA62S","USA80S","USA194S","USA202S","USA220","USA224S","USA226","USA228","USA230","USA232","USA234","USA236","USA238","USA240S","USA242S","USA244S","USA248S","USA250S","USA252S","USA254S","USA256S","USA258S","USA260S","USA262S","USA268S","USA270S","USA272","USA274","USA276","USA278","USA280","USA282","USA286","USA288","USA290","USA292","USA294","USA296","USA300","USA302","USA304","USA312","USA314","USA316","USA318","USA320","USA322","USA324","USA326","USA328","USA330","USA332","USA334","USA336","USA338","USA340","USA342","USA344","USA346","USA348","USA350","USA352","USA354","USA356","USA358","USA360","USA364","USA366S","USA372","USA374","USA376","USA384","USA408","USA410","USA412","USA414","USA416","USA418","USA420","USA422","USA424","USA426","USA428","USA430","USA432S","USA434S","USA436","USA438","USA440","USA442","USA444","USA446S","USA448S","USA450","USA452","USA454","USA456","USA460","USA462","USA464","USA466","USA468","USA470","USA472","USA474","USA476","USA478","USA480","USA488S","USA490S","USA494","USA496","USA534S","USA538","USA540S","USA542S","USA544","USA546","USA548","USA550","USA552","USA554","USA556","USA558","USA560","USA562","USA564","USA566","USA568","USA570","USA572","USA574","USA576","USA578","USA580","USA582","USA584","USA586","USA588","USA590","USA592","USA594","USA596","USA598","USA600","USA602","USA604","USA606","USA608","USA610","USA612","USA614","USA616","USA618","USA620","USA622","USA624","USA626","USA628","USA630","USA632","USA634","USA636","USA638","USA640","USA642","USA644","USA646","USA648","USA650","USA652","USA654S","USA656S","USA658S","USA660S","USA662S","USA664S","USA666S","USA668S","USA670S","USA672S","USA674","USA676","USA678","USA680","USA682","USA684","USA686","USA688","USA690","USA692","USA694","USA696","USA698","USA700","USA702","USA704","USA706","USA708","USA710S","USA712S","USA714","USA716","USA718","USA720","USA722","USA724","USA726","USA728","USA730","USA732","USA734","USA736","USA738","USA740","USA742","USA744","USA746","USA748","USA750S","USA752S","USA754S","USA756S","USA758S","USA760S","USA762S","USA764S","USA766S","USA768S","USA770S","USA772S","USA774S","USA776","USA778","USA780","USA786S","USA788","USA790","USA792S","USA794","USA804S","USA810","USA830","USA836S","USA838","USA840","USA842","USA844","USA846","USA848","USA850","USA852","USA854","USA856","USA860","USA862","USA864","USA866","USA868","USA870S","USA872S","USA874S","USA876","USA878","USA880S","USA882S","USA884S","USA886S","USA888S","USA890S","USA892S","USA894S","USA896S","USA898S","USA900S","USA902S","USA916S","USA918","USA920","USA922","USA924","USA926","USA932S","USA934S","USA936S","USA938S","USA940S","USA942S","USA944S","USA946S","USA948S","USA950S","USA952S","USA954S","USA960","USA994","USA996S","USA1000","USA1012","USA1016","USA1018","USA1022","USA1024","USA1026","USA1028","USA1030","USA1032","USA1034","USA1036S","USA1038","USA1040","USA1042","USA1044","USA1046","USA1048","USA1050","USA1052","USA1054","USA1056","USA1062","USA1068S","USA1070S","USA1072","USA1074S","USA1076S","USA1078","USA1082","USA1088S","USA1092","USA1108","USA1110","USA1112","USA1122","USA1124","USA1126","USA1128S","USA1130S","USA1132","USA1134S","USA1136S","USA1138","USA1140","USA1142","USA1148S","USA1150S","USA1152S","USA1154S","USA1156S","USA1158","USA1160","USA1164","USA1172","USA1176","USA1178S","USA1182","USA1184","USA1186","USA1188","USA1190","USA1192","USA1194S","USA1196S","USA1198S","USA1200S","USA1202S","USA1204S","USA1206S","USA1208S","USA1210","USA1212","USA1214S","USA1216S","USA1218S","USA1220S","USA1222","USA1224","USA1234S","USA1236S","USA1238S","USA1240S","USA1242S","USA1244S","USA1246S","USA1248S","USA1250S","USA1252S","USA1254S","USA1256S","USA1258S","USA1260S","USA1262S","USA1264S","USA1266S","USA1268","USA1270","USA9002","USA9004S","USA9006S","USA9008","USA9010S","USA9012S","USA9014","USA9016S","USA9018S","USA9020","USA9022S","USA9024S","USA9026","USA9028S","USA9402","USA9404S","USA9406S","USA9902","USA9904S","USA9906S","USA9914","USA9916S","USA9918S"],"serviceKeys":["coreService"],"IncidentImpacts":[{"id":20004427,"startTime":"2026-06-12T20:00:00.000Z","endTime":"2026-06-18T04:54:00.000Z","type":"featurePerfDegradation","severity":"minor","createdAt":"2026-06-17T10:34:14.897Z","updatedAt":"2026-06-18T05:32:28.517Z","startTimeCreatedAt":"2026-06-17T10:34:14.897Z","startTimeModifiedAt":"2026-06-17T11:52:06.866Z","endTimeCreatedAt":"2026-06-18T05:32:28.517Z","endTimeModifiedAt":null}],"IncidentEvents":[{"id":20005369,"type":"update","message":"The issue that prevented customers from creating new versions of second-generation managed and unlocked packages has been resolved.\nThis issue affected customers whose packages depended on a base package that contained a connected app. We deployed a fix through our daily release process and confirmed resolution at 04:54 UTC on June 18, 2026. Customers can now create new package versions again.\nWe apologize for the impact this incident had on you and your business. We will conduct a full investigation to identify the technical trigger, determine the underlying cause, and define preventive actions to avoid a recurrence.\n","createdAt":"2026-06-18T05:32:28.525Z","updatedAt":"2026-06-18T05:32:28.530Z"},{"id":20005347,"type":"update","message":"The fix is progressing through our Emergency Release process and has entered the build process. We expect this process to take several hours, and we continue to closely monitor its progress.\n\nOnce the build completes, we'll deploy and validate the fix in a sandbox environment before proceeding with the broader deployment across all impacted instances. This validation will help ensure the issue is fully resolved before wider rollout.\n\nWe'll provide our next update as soon as additional information becomes available.\n","createdAt":"2026-06-17T12:35:07.555Z","updatedAt":"2026-06-17T12:35:07.560Z"},{"id":20005346,"type":"update","message":"We’ve verified a fix for this issue and are progressing through the Emergency Release process to obtain the necessary approvals for deployment. The fix requires a code change, which we are developing and validating in a test environment before deploying to production. This validation ensures the fix resolves the issue without introducing additional impact and will take some time to complete.\n\nUpon further investigation, we've determined that the start time of impact is different than initially understood. We’ve now aligned the start time to the recent release that went out during the weekend to more accurately reflect on Trust. \n\nWe'll provide an update in 60 minutes or sooner if additional information becomes available.\n","createdAt":"2026-06-17T11:52:06.873Z","updatedAt":"2026-06-17T11:52:06.877Z"},{"id":20005345,"type":"update","message":"We identified an issue introduced in a recent release that impacts the creation of new second-generation managed and unlocked package versions. Customers who develop and distribute applications on the Salesforce platform may be unable to create new versions of their managed or unlocked packages if those packages depend on another package that includes a connected app. This issue does not affect customers who are not creating new package versions or whose packages do not have this dependency. We’re developing and validating a fix before deployment. \n\nWe'll provide an update in 30 minutes or sooner if additional information becomes available.","createdAt":"2026-06-17T10:52:56.041Z","updatedAt":"2026-06-17T10:52:56.044Z"}],"timeline":[{"title":"Update","content":"The issue that prevented customers from creating new versions of second-generation managed and unlocked packages has been resolved.\nThis issue affected customers whose packages depended on a base package that contained a connected app. We deployed a fix through our daily release process and confirmed resolution at 04:54 UTC on June 18, 2026. Customers can now create new package versions again.\nWe apologize for the impact this incident had on you and your business. We will conduct a full investigation to identify the technical trigger, determine the underlying cause, and define preventive actions to avoid a recurrence.\n","createdAt":"2026-06-18T05:32:28.525Z","updatedAt":"2026-06-18T05:32:28.530Z","entryType":"event","sourceId":5369,"sourceType":"event"},{"title":"Resolved","content":"Incident Resolved","createdAt":"2026-06-18T05:32:28.517Z","updatedAt":null,"entryType":"impact_end","endTime":"2026-06-18T04:54:00.000Z","sourceId":4427,"sourceType":"impact","impactStartTime":"2026-06-17T10:34:14.897Z"},{"title":"Update","content":"The fix is progressing through our Emergency Release process and has entered the build process. We expect this process to take several hours, and we continue to closely monitor its progress.\n\nOnce the build completes, we'll deploy and validate the fix in a sandbox environment before proceeding with the broader deployment across all impacted instances. This validation will help ensure the issue is fully resolved before wider rollout.\n\nWe'll provide our next update as soon as additional information becomes available.\n","createdAt":"2026-06-17T12:35:07.555Z","updatedAt":"2026-06-17T12:35:07.560Z","entryType":"event","sourceId":5347,"sourceType":"event"},{"title":"Update","content":"We’ve verified a fix for this issue and are progressing through the Emergency Release process to obtain the necessary approvals for deployment. The fix requires a code change, which we are developing and validating in a test environment before deploying to production. This validation ensures the fix resolves the issue without introducing additional impact and will take some time to complete.\n\nUpon further investigation, we've determined that the start time of impact is different than initially understood. We’ve now aligned the start time to the recent release that went out during the weekend to more accurately reflect on Trust. \n\nWe'll provide an update in 60 minutes or sooner if additional information becomes available.\n","createdAt":"2026-06-17T11:52:06.873Z","updatedAt":"2026-06-17T11:52:06.877Z","entryType":"event","sourceId":5346,"sourceType":"event"},{"title":"Update","content":"We identified an issue introduced in a recent release that impacts the creation of new second-generation managed and unlocked package versions. Customers who develop and distribute applications on the Salesforce platform may be unable to create new versions of their managed or unlocked packages if those packages depend on another package that includes a connected app. This issue does not affect customers who are not creating new package versions or whose packages do not have this dependency. We’re developing and validating a fix before deployment. \n\nWe'll provide an update in 30 minutes or sooner if additional information becomes available.","createdAt":"2026-06-17T10:52:56.041Z","updatedAt":"2026-06-17T10:52:56.044Z","entryType":"event","sourceId":5345,"sourceType":"event"},{"title":"Degradation Started","content":"featurePerfDegradation","createdAt":"2026-06-17T10:34:14.897Z","updatedAt":"2026-06-17T11:52:06.866Z","entryType":"impact_start","startTime":"2026-06-12T20:00:00.000Z","sourceId":4427,"sourceType":"impact","impactStartTime":"2026-06-17T10:34:14.897Z"}]},{"id":20004112,"externalId":"91715798","message":{"rootCause":null,"actionPlan":null,"pathToResolution":null},"additionalInformation":"","isCore":false,"affectsAll":false,"status":"Resolved","type":"Degradation","createdAt":"2026-06-17T13:48:44.738Z","updatedAt":"2026-06-17T14:13:25.103Z","instanceKeys":["AUS16S","AUS82","DEU16S","DEU20S","DEU60","GBR90S","GBR98","IND62","IND64","IND78","IND82","IND86","IND110","IND116","IND126","IND144","IND150","IND152","IND154","USA332","USA558","USA596","USA634","USA660S","USA706","USA810","USA866"],"serviceKeys":["coreService"],"IncidentImpacts":[{"id":20004428,"startTime":"2026-06-12T14:25:00.000Z","endTime":"2026-06-16T18:18:00.000Z","type":"performanceDegradation","severity":"minor","createdAt":"2026-06-17T13:48:44.841Z","updatedAt":"2026-06-17T15:21:23.730Z","startTimeCreatedAt":"2026-06-17T13:48:44.841Z","startTimeModifiedAt":"2026-06-17T15:21:23.730Z","endTimeCreatedAt":"2026-06-17T13:48:44.841Z","endTimeModifiedAt":null}],"IncidentEvents":[{"id":20005350,"type":"update","message":"Upon further investigation, we've determined that the start time of impact is different than initially understood. We've revised the start time of the Trust post to more accurately reflect the time customers may have begun to experience impact. We apologize for any confusion caused by this and we can confirm that the issue remains resolved.","createdAt":"2026-06-17T15:21:23.735Z","updatedAt":"2026-06-17T15:21:23.739Z"},{"id":20005349,"type":"update","message":"An additional two instances (IND82 and IND126), were identified as having also been impacted by this issue. We've added them to this Trust posting so that they'll see the messaging attached to their instances. The issue remains resolved. We apologize for how this incident may have affected you and your business.","createdAt":"2026-06-17T14:13:25.141Z","updatedAt":"2026-06-17T14:13:25.146Z"},{"id":20005348,"type":"update","message":"A subset of customers experienced that navigating through their Salesforce service was slower than expected. Our investigations pointed to the trigger of the issue being a configuration change performed by one of our third-party vendors. Our Networking team performed a rollback alongside the vendor to bring customers out of impact.\n\nWe apologize for the delay in notifying you about this issue and how this incident may have affected you and your business. Salesforce strives to notify customers as quickly as possible when a service-impacting event has been detected. Part of the incident process involves investigating the overall scope of the impact and determining which customers are affected before we post to the Trust site. Due to the complex nature of this issue these efforts took more time as we wanted to be as accurate as possible. \n\nWe’ll perform a full investigation of the incident, confirming the technical trigger, the underlying cause, and preventive action to avoid a recurrence.\n","createdAt":"2026-06-17T13:48:44.848Z","updatedAt":"2026-06-17T13:48:44.853Z"}],"timeline":[{"title":"Update","content":"Upon further investigation, we've determined that the start time of impact is different than initially understood. We've revised the start time of the Trust post to more accurately reflect the time customers may have begun to experience impact. We apologize for any confusion caused by this and we can confirm that the issue remains resolved.","createdAt":"2026-06-17T15:21:23.735Z","updatedAt":"2026-06-17T15:21:23.739Z","entryType":"event","sourceId":5350,"sourceType":"event"},{"title":"Update","content":"An additional two instances (IND82 and IND126), were identified as having also been impacted by this issue. We've added them to this Trust posting so that they'll see the messaging attached to their instances. The issue remains resolved. We apologize for how this incident may have affected you and your business.","createdAt":"2026-06-17T14:13:25.141Z","updatedAt":"2026-06-17T14:13:25.146Z","entryType":"event","sourceId":5349,"sourceType":"event"},{"title":"Update","content":"A subset of customers experienced that navigating through their Salesforce service was slower than expected. Our investigations pointed to the trigger of the issue being a configuration change performed by one of our third-party vendors. Our Networking team performed a rollback alongside the vendor to bring customers out of impact.\n\nWe apologize for the delay in notifying you about this issue and how this incident may have affected you and your business. Salesforce strives to notify customers as quickly as possible when a service-impacting event has been detected. Part of the incident process involves investigating the overall scope of the impact and determining which customers are affected before we post to the Trust site. Due to the complex nature of this issue these efforts took more time as we wanted to be as accurate as possible. \n\nWe’ll perform a full investigation of the incident, confirming the technical trigger, the underlying cause, and preventive action to avoid a recurrence.\n","createdAt":"2026-06-17T13:48:44.848Z","updatedAt":"2026-06-17T13:48:44.853Z","entryType":"event","sourceId":5348,"sourceType":"event"},{"title":"Resolved","content":"Incident Resolved","createdAt":"2026-06-17T13:48:44.841Z","updatedAt":null,"entryType":"impact_end","endTime":"2026-06-16T18:18:00.000Z","sourceId":4428,"sourceType":"impact","impactStartTime":"2026-06-17T13:48:44.841Z"},{"title":"Degradation Started","content":"performanceDegradation","createdAt":"2026-06-17T13:48:44.841Z","updatedAt":"2026-06-17T15:21:23.730Z","entryType":"impact_start","startTime":"2026-06-12T14:25:00.000Z","sourceId":4428,"sourceType":"impact","impactStartTime":"2026-06-17T13:48:44.841Z"}]},{"id":20004113,"externalId":"91767215","message":{"rootCause":null,"actionPlan":null,"pathToResolution":null},"additionalInformation":"","isCore":false,"affectsAll":false,"status":"Resolved","type":"Degradation","createdAt":"2026-06-17T14:33:49.920Z","updatedAt":"2026-06-17T14:58:49.341Z","instanceKeys":["USA1110"],"serviceKeys":["coreService"],"IncidentImpacts":[{"id":20004429,"startTime":"2026-06-17T14:05:00.000Z","endTime":"2026-06-17T14:51:00.000Z","type":"performanceDegradation","severity":"minor","createdAt":"2026-06-17T14:33:50.021Z","updatedAt":"2026-06-17T14:58:49.337Z","startTimeCreatedAt":"2026-06-17T14:33:50.021Z","startTimeModifiedAt":null,"endTimeCreatedAt":"2026-06-17T14:58:49.337Z","endTimeModifiedAt":null}],"IncidentEvents":[],"timeline":[{"title":"Resolved","content":"Incident Resolved","createdAt":"2026-06-17T14:58:49.337Z","updatedAt":null,"entryType":"impact_end","endTime":"2026-06-17T14:51:00.000Z","sourceId":4429,"sourceType":"impact","impactStartTime":"2026-06-17T14:33:50.021Z"},{"title":"Degradation Started","content":"performanceDegradation","createdAt":"2026-06-17T14:33:50.021Z","updatedAt":null,"entryType":"impact_start","startTime":"2026-06-17T14:05:00.000Z","sourceId":4429,"sourceType":"impact","impactStartTime":"2026-06-17T14:33:50.021Z"}]},{"id":20004114,"externalId":"91770057","message":{"rootCause":null,"actionPlan":null,"pathToResolution":null},"additionalInformation":"","isCore":false,"affectsAll":false,"status":"Resolved","type":"Degradation","createdAt":"2026-06-17T16:03:16.922Z","updatedAt":"2026-06-17T16:25:18.856Z","instanceKeys":["MANAGEDRUNTIMEAMER","MANAGEDRUNTIMEAPAC","MANAGEDRUNTIMEEMEA"],"serviceKeys":["MANAGEDRUNTIMECANADA","MANAGEDRUNTIMEFRANKFURT","MANAGEDRUNTIMEHyderabad","MANAGEDRUNTIMEIRELAND","MANAGEDRUNTIMEJakarta","MANAGEDRUNTIMELONDON","MANAGEDRUNTIMEMUMBAI","MANAGEDRUNTIMEMilan","MANAGEDRUNTIMENCALIFORNIA","MANAGEDRUNTIMENVIRGINIA","MANAGEDRUNTIMEOHIO","MANAGEDRUNTIMEOREGON","MANAGEDRUNTIMEOsaka","MANAGEDRUNTIMEPARIS","MANAGEDRUNTIMESEOUL","MANAGEDRUNTIMESINGAPORE","MANAGEDRUNTIMESYDNEY","MANAGEDRUNTIMESaoPaulo","MANAGEDRUNTIMEStockholm","MANAGEDRUNTIMETOKYO","MANAGEDRUNTIMEZurich"],"IncidentImpacts":[{"id":20004430,"startTime":"2026-06-17T03:10:00.000Z","endTime":"2026-06-17T16:08:00.000Z","type":"CCServiceDegradationManagedRuntime","severity":"minor","createdAt":"2026-06-17T16:03:17.020Z","updatedAt":"2026-06-17T16:25:18.852Z","startTimeCreatedAt":"2026-06-17T16:03:17.020Z","startTimeModifiedAt":null,"endTimeCreatedAt":"2026-06-17T16:25:18.852Z","endTimeModifiedAt":null}],"IncidentEvents":[{"id":20005351,"type":"update","message":"Some customers may have experienced 403 error codes, preventing the completion of transactions and accessing storefront services. We identified a configuration change as the trigger and performed a rollback to restore service. Customers who deployed code during the impact window will need to redeploy their code to restore full functionality. We apologize for how this incident affected you and your business. We'll complete a full investigation of the incident, establishing the technical trigger, the underlying cause, and preventive action to avoid a repeat in the future.","createdAt":"2026-06-17T16:25:18.858Z","updatedAt":"2026-06-17T16:25:18.863Z"}],"timeline":[{"title":"Update","content":"Some customers may have experienced 403 error codes, preventing the completion of transactions and accessing storefront services. We identified a configuration change as the trigger and performed a rollback to restore service. Customers who deployed code during the impact window will need to redeploy their code to restore full functionality. We apologize for how this incident affected you and your business. We'll complete a full investigation of the incident, establishing the technical trigger, the underlying cause, and preventive action to avoid a repeat in the future.","createdAt":"2026-06-17T16:25:18.858Z","updatedAt":"2026-06-17T16:25:18.863Z","entryType":"event","sourceId":5351,"sourceType":"event"},{"title":"Resolved","content":"Incident Resolved","createdAt":"2026-06-17T16:25:18.852Z","updatedAt":null,"entryType":"impact_end","endTime":"2026-06-17T16:08:00.000Z","sourceId":4430,"sourceType":"impact","impactStartTime":"2026-06-17T16:03:17.020Z"},{"title":"Degradation Started","content":"CCServiceDegradationManagedRuntime","createdAt":"2026-06-17T16:03:17.020Z","updatedAt":null,"entryType":"impact_start","startTime":"2026-06-17T03:10:00.000Z","sourceId":4430,"sourceType":"impact","impactStartTime":"2026-06-17T16:03:17.020Z"}]},{"id":20004115,"externalId":"91770456","message":{"rootCause":null,"actionPlan":null,"pathToResolution":null},"additionalInformation":"","isCore":false,"affectsAll":false,"status":"Resolved","type":"Degradation","createdAt":"2026-06-17T16:47:48.315Z","updatedAt":"2026-06-17T16:47:48.562Z","instanceKeys":["AUS2S","AUS4S","AUS6S","AUS14S","AUS16S","AUS18S","AUS20S","AUS22S","AUS24S","AUS26S","AUS28S","AUS36S","AUS38S","AUS58","AUS60","AUS62","AUS64","AUS66","AUS68","AUS70","AUS72","AUS74","AUS76","AUS78","AUS80S","AUS82","AUS84","AUS86","AUS88","AUS90","AUS92","AUS94","AUS102","CAN2S","CAN4S","CAN6S","CAN8S","CAN20S","CAN26","CAN28","CAN34","CAN36","CAN38","CAN40","CAN42","CAN44","CAN46","CAN48","CAN50","CAN52","CAN54","CAN56","CAN70S","CAN80","CAN86S","CAN96","CAN98","CHE2S","CHE4S","CHE6","CHE12","CHE16","CHE18","CHE26S","CHE28","CHE30","DEU2S","DEU4S","DEU6S","DEU8S","DEU10S","DEU12S","DEU14S","DEU16S","DEU20S","DEU36","DEU38","DEU46","DEU48S","DEU50S","DEU52","DEU54","DEU56","DEU58","DEU60","DEU62S","DEU66","DEU68","DEU70","DEU72","DEU74","DEU76","DEU78","DEU84","DEU86","DEU90","DEU92","DEU94","DEU96","DEU100","DEU102","DEU104S","DEU106","DEU108","DEU110","DEU112","DEU114S","DEU116S","DEU118","DEU120","DEU122","DEU124","DEU126","DEU128","DEU130","DEU132","DEU146S","DEU150S","DEU152","DEU154S","DEU156S","DEU158S","GBR2S","GBR4S","GBR34","GBR36","GBR38","GBR40S","GBR42S","GBR44S","GBR46","GBR48","GBR50","GBR52","GBR54","GBR56","GBR58","GBR60S","GBR62S","GBR64","GBR66","GBR68","GBR70","GBR72","GBR74","GBR76","GBR78","GBR80","GBR82","GBR84","GBR86","GBR88","GBR90S","GBR92S","GBR94","GBR96","GBR98","GBR100","GBR102","GBR106S","GBR108S","GBR110S","GBR112","GBR116","GBR118","GBR120","GBR122","GBR124","GBR136S","GBR138S","GBR140","GBR142","GBR144S","GBR146S","IND2S","IND3S","IND4S","IND6S","IND8S","IND10S","IND12S","IND14S","IND16S","IND18S","IND20S","IND22S","IND24S","IND26S","IND28S","IND54S","IND56","IND58","IND60","IND62","IND64","IND66","IND68","IND70","IND72","IND74","IND76","IND78","IND80","IND82","IND84","IND86","IND88","IND90","IND92","IND94","IND96","IND98","IND100","IND102","IND104","IND108","IND110","IND112","IND114","IND116","IND118","IND120","IND122","IND124","IND126","IND128","IND132","IND134","IND136","IND138","IND160","IND168","IND178S","IND180S","IND182S","IND186","IND192S","IND196S","IND198S","USA1","USA2S","USA3S","USA8S","USA20S","USA22S","USA26","USA28S","USA30S","USA32S","USA34","USA36","USA60S","USA62S","USA80S","USA194S","USA202S","USA220","USA224S","USA226","USA228","USA230","USA232","USA234","USA236","USA238","USA240S","USA242S","USA244S","USA248S","USA250S","USA252S","USA254S","USA256S","USA258S","USA260S","USA262S","USA268S","USA270S","USA272","USA274","USA276","USA278","USA280","USA282","USA286","USA288","USA290","USA292","USA294","USA296","USA300","USA302","USA304","USA312","USA314","USA316","USA318","USA320","USA322","USA324","USA326","USA328","USA330","USA332","USA334","USA336","USA338","USA340","USA342","USA344","USA346","USA348","USA350","USA352","USA354","USA356","USA358","USA360","USA364","USA366S","USA372","USA374","USA376","USA384","USA408","USA410","USA412","USA414","USA416","USA418","USA420","USA422","USA424","USA426","USA428","USA430","USA432S","USA434S","USA436","USA438","USA440","USA442","USA444","USA446S","USA448S","USA450","USA452","USA454","USA456","USA460","USA462","USA464","USA466","USA468","USA470","USA472","USA474","USA476","USA478","USA480","USA488S","USA490S","USA494","USA496","USA534S","USA538","USA540S","USA542S","USA544","USA546","USA548","USA550","USA552","USA554","USA556","USA558","USA560","USA562","USA564","USA566","USA568","USA570","USA572","USA574","USA576","USA578","USA580","USA582","USA584","USA586","USA588","USA590","USA592","USA594","USA596","USA598","USA600","USA602","USA604","USA606","USA608","USA610","USA612","USA614","USA616","USA618","USA620","USA622","USA624","USA626","USA628","USA630","USA632","USA634","USA636","USA638","USA640","USA642","USA644","USA646","USA648","USA650","USA652","USA654S","USA656S","USA658S","USA660S","USA662S","USA664S","USA666S","USA668S","USA670S","USA672S","USA674","USA676","USA678","USA680","USA682","USA684","USA686","USA688","USA690","USA692","USA694","USA696","USA698","USA700","USA702","USA704","USA706","USA708","USA710S","USA712S","USA714","USA716","USA718","USA720","USA722","USA724","USA726","USA728","USA730","USA732","USA734","USA736","USA738","USA740","USA742","USA744","USA746","USA748","USA750S","USA752S","USA754S","USA756S","USA758S","USA760S","USA762S","USA764S","USA766S","USA768S","USA770S","USA772S","USA774S","USA776","USA778","USA780","USA786S","USA788","USA790","USA792S","USA794","USA804S","USA810","USA830","USA836S","USA838","USA840","USA842","USA844","USA846","USA848","USA850","USA852","USA854","USA856","USA860","USA862","USA864","USA866","USA868","USA870S","USA872S","USA874S","USA876","USA878","USA880S","USA882S","USA884S","USA886S","USA888S","USA890S","USA892S","USA894S","USA896S","USA898S","USA900S","USA902S","USA916S","USA918","USA920","USA922","USA924","USA926","USA932S","USA934S","USA936S","USA938S","USA940S","USA942S","USA944S","USA946S","USA948S","USA950S","USA952S","USA954S","USA960","USA994","USA996S","USA1000","USA1012","USA1016","USA1018","USA1022","USA1024","USA1026","USA1028","USA1030","USA1032","USA1034","USA1036S","USA1038","USA1040","USA1042","USA1044","USA1046","USA1048","USA1050","USA1052","USA1054","USA1056","USA1062","USA1068S","USA1070S","USA1072","USA1074S","USA1076S","USA1078","USA1082","USA1088S","USA1092","USA1108","USA1110","USA1112","USA1122","USA1124","USA1126","USA1134S","USA1136S","USA1138","USA1140","USA1142","USA1148S","USA1150S","USA1152S","USA1154S","USA1156S","USA1158","USA1160","USA1164","USA1172","USA1176","USA1178S","USA1182","USA1184","USA1186","USA1188","USA1190","USA1192","USA1194S","USA1196S","USA1198S","USA1200S","USA1202S","USA1204S","USA1206S","USA1208S","USA1210","USA1214S","USA1216S","USA1234S","USA1236S","USA1238S","USA1240S","USA1242S","USA1244S","USA1246S","USA1248S","USA1250S","USA1252S","USA1254S","USA1256S","USA1258S","USA1260S","USA1262S","USA1264S","USA1266S","USA1270"],"serviceKeys":["Agentforce"],"IncidentImpacts":[{"id":20004431,"startTime":"2026-06-16T21:45:00.000Z","endTime":"2026-06-17T16:45:00.000Z","type":"featurePerfDegradation","severity":"minor","createdAt":"2026-06-17T16:47:48.554Z","updatedAt":"2026-06-17T16:47:48.559Z","startTimeCreatedAt":"2026-06-17T16:47:48.554Z","startTimeModifiedAt":null,"endTimeCreatedAt":"2026-06-17T16:47:48.554Z","endTimeModifiedAt":null}],"IncidentEvents":[],"timeline":[{"title":"Resolved","content":"Incident Resolved","createdAt":"2026-06-17T16:47:48.554Z","updatedAt":null,"entryType":"impact_end","endTime":"2026-06-17T16:45:00.000Z","sourceId":4431,"sourceType":"impact","impactStartTime":"2026-06-17T16:47:48.554Z"},{"title":"Degradation Started","content":"featurePerfDegradation","createdAt":"2026-06-17T16:47:48.554Z","updatedAt":null,"entryType":"impact_start","startTime":"2026-06-16T21:45:00.000Z","sourceId":4431,"sourceType":"impact","impactStartTime":"2026-06-17T16:47:48.554Z"}]},{"id":20004116,"externalId":"91773104","message":{"rootCause":null,"actionPlan":null,"pathToResolution":null},"additionalInformation":"","isCore":false,"affectsAll":false,"status":"Resolved","type":"Degradation","createdAt":"2026-06-17T17:08:13.016Z","updatedAt":"2026-06-17T17:08:13.115Z","instanceKeys":["NA253"],"serviceKeys":["coreService"],"IncidentImpacts":[{"id":20004432,"startTime":"2026-06-17T16:39:00.000Z","endTime":"2026-06-17T16:45:00.000Z","type":"intermittentLoginErrors","severity":"minor","createdAt":"2026-06-17T17:08:13.107Z","updatedAt":"2026-06-17T17:08:13.113Z","startTimeCreatedAt":"2026-06-17T17:08:13.108Z","startTimeModifiedAt":null,"endTimeCreatedAt":"2026-06-17T17:08:13.108Z","endTimeModifiedAt":null}],"IncidentEvents":[],"timeline":[{"title":"Resolved","content":"Incident Resolved","createdAt":"2026-06-17T17:08:13.108Z","updatedAt":null,"entryType":"impact_end","endTime":"2026-06-17T16:45:00.000Z","sourceId":4432,"sourceType":"impact","impactStartTime":"2026-06-17T17:08:13.108Z"},{"title":"Degradation Started","content":"intermittentLoginErrors","createdAt":"2026-06-17T17:08:13.108Z","updatedAt":null,"entryType":"impact_start","startTime":"2026-06-17T16:39:00.000Z","sourceId":4432,"sourceType":"impact","impactStartTime":"2026-06-17T17:08:13.108Z"}]},{"id":20004117,"externalId":"91782771","message":{"rootCause":null,"actionPlan":null,"pathToResolution":null},"additionalInformation":"","isCore":false,"affectsAll":false,"status":"Resolved","type":"Degradation","createdAt":"2026-06-17T22:50:54.502Z","updatedAt":"2026-06-18T00:21:30.843Z","instanceKeys":["BRA2S","BRA4S","BRA6S","BRA8S","BRA14","BRA16","BRA18","BRA24","BRA28","BRA30","BRA32","BRA34","BRA36","BRA38","BRA44","BRA48","BRA50","BRA54S","BRA58","BRA60S","BRA62S","DEU2S","DEU4S","DEU6S","DEU8S","DEU10S","DEU12S","DEU14S","DEU16S","DEU20S","DEU36","DEU38","DEU46","DEU48S","DEU50S","DEU52","DEU54","DEU56","DEU58","DEU60","DEU62S","DEU66","DEU68","DEU70","DEU72","DEU74","DEU76","DEU78","DEU84","DEU86","DEU90","DEU92","DEU94","DEU96","DEU100","DEU102","DEU104S","DEU106","DEU108","DEU110","DEU112","DEU114S","DEU116S","DEU118","DEU120","DEU122","DEU124","DEU126","DEU128","DEU130","DEU132","DEU146S","DEU150S","DEU152","DEU154S","DEU156S","DEU158S","USA1","USA2S","USA3S","USA8S","USA20S","USA22S","USA26","USA28S","USA30S","USA32S","USA34","USA36","USA60S","USA62S","USA80S","USA202S","USA220","USA224S","USA226","USA228","USA230","USA232","USA234","USA236","USA238","USA240S","USA242S","USA244S","USA248S","USA250S","USA252S","USA254S","USA256S","USA258S","USA260S","USA262S","USA268S","USA270S","USA272","USA274","USA276","USA278","USA280","USA282","USA286","USA288","USA290","USA292","USA294","USA296","USA300","USA302","USA304","USA312","USA314","USA316","USA318","USA320","USA322","USA324","USA326","USA328","USA330","USA332","USA334","USA336","USA338","USA340","USA342","USA344","USA346","USA348","USA350","USA352","USA354","USA356","USA358","USA360","USA364","USA366S","USA372","USA374","USA376","USA384","USA408","USA410","USA412","USA414","USA416","USA418","USA420","USA422","USA424","USA426","USA428","USA430","USA432S","USA434S","USA436","USA438","USA440","USA442","USA444","USA446S","USA448S","USA450","USA452","USA454","USA456","USA460","USA462","USA464","USA466","USA468","USA470","USA472","USA474","USA476","USA478","USA480","USA488S","USA490S","USA494","USA496","USA534S","USA538","USA540S","USA542S","USA544","USA546","USA548","USA550","USA552","USA554","USA556","USA558","USA560","USA562","USA564","USA566","USA568","USA570","USA572","USA574","USA576","USA578","USA580","USA582","USA584","USA586","USA588","USA590","USA592","USA594","USA596","USA598","USA600","USA602","USA604","USA606","USA608","USA610","USA612","USA614","USA616","USA618","USA620","USA622","USA624","USA626","USA628","USA630","USA632","USA634","USA636","USA638","USA640","USA642","USA644","USA646","USA648","USA650","USA652","USA654S","USA656S","USA658S","USA660S","USA662S","USA664S","USA666S","USA668S","USA670S","USA672S","USA674","USA676","USA678","USA680","USA682","USA684","USA686","USA688","USA690","USA692","USA694","USA696","USA698","USA700","USA702","USA704","USA706","USA708","USA710S","USA712S","USA714","USA716","USA718","USA720","USA722","USA724","USA726","USA728","USA730","USA732","USA734","USA736","USA738","USA740","USA742","USA744","USA746","USA748","USA750S","USA752S","USA754S","USA756S","USA758S","USA760S","USA762S","USA764S","USA766S","USA768S","USA770S","USA772S","USA774S","USA776","USA778","USA780","USA786S","USA788","USA790","USA792S","USA794","USA804S","USA810","USA830","USA836S","USA838","USA840","USA842","USA844","USA846","USA848","USA850","USA852","USA854","USA856","USA860","USA862","USA864","USA866","USA868","USA870S","USA872S","USA874S","USA876","USA878","USA880S","USA882S","USA884S","USA886S","USA888S","USA890S","USA892S","USA894S","USA896S","USA898S","USA900S","USA902S","USA916S","USA918","USA920","USA922","USA924","USA926","USA932S","USA934S","USA936S","USA938S","USA940S","USA942S","USA944S","USA946S","USA948S","USA950S","USA952S","USA954S","USA960","USA994","USA996S","USA1000","USA1012","USA1016","USA1018","USA1022","USA1024","USA1026","USA1028","USA1030","USA1032","USA1034","USA1036S","USA1038","USA1040","USA1042","USA1044","USA1046","USA1048","USA1050","USA1052","USA1054","USA1056","USA1068S","USA1070S","USA1072","USA1074S","USA1076S","USA1078","USA1082","USA1088S","USA1092","USA1108","USA1110","USA1112","USA1122","USA1124","USA1126","USA1140","USA1142","USA1148S","USA1172","USA1176","USA1178S","USA1194S","USA1196S","USA1198S","USA1200S","USA1202S","USA1204S","USA1206S","USA1208S","USA1234S","USA1236S","USA1238S","USA1240S","USA1242S","USA1244S","USA1246S","USA1248S","USA1250S","USA1252S","USA1254S","USA1256S","USA1258S","USA1260S","USA1262S","USA1264S","USA1266S"],"serviceKeys":["Agentforce"],"IncidentImpacts":[{"id":20004433,"startTime":"2026-06-17T21:48:00.000Z","endTime":"2026-06-17T23:00:00.000Z","type":"featurePerfDegradation","severity":"minor","createdAt":"2026-06-17T22:50:54.644Z","updatedAt":"2026-06-18T00:21:30.839Z","startTimeCreatedAt":"2026-06-17T22:50:54.644Z","startTimeModifiedAt":null,"endTimeCreatedAt":"2026-06-18T00:21:30.839Z","endTimeModifiedAt":null}],"IncidentEvents":[{"id":20005355,"type":"update","message":"We’ve completed all validation steps following the deployment of the fix across all impacted instances. This incident has been declared resolved as of 23:00 UTC, June 17.\n\nThis is the final update for this incident. We apologize for any inconvenience this issue caused to customers.","createdAt":"2026-06-18T00:21:30.847Z","updatedAt":"2026-06-18T00:21:30.852Z"},{"id":20005354,"type":"update","message":"We’ve deployed a service configuration fix across all impacted instances. The fix is designed to resolve the memory issue causing intermittent errors for customers. We're currently monitoring health metrics across instances that have received the fix so far.\n\nWe'll provide an update in 30 minutes or sooner if additional information becomes available. ","createdAt":"2026-06-17T23:59:26.064Z","updatedAt":"2026-06-17T23:59:26.078Z"},{"id":20005353,"type":"update","message":"We continue to investigate this issue. We have deployed a fix on one of the impacted instances and are currently monitoring performance. If successfully validated, we will deploy the fix to all impacted instances to restore services as quickly as possible for customers.  \n\nWe'll provide an update in 30 minutes or sooner if additional information becomes available.","createdAt":"2026-06-17T23:32:02.548Z","updatedAt":"2026-06-17T23:32:02.552Z"},{"id":20005352,"type":"update","message":"We're aware of an issue impacting Agentforce. A subset of customers may encounter a \"Something went wrong, please try again\" error when accessing Agentforce across multiple instances. We're actively investigating potential triggers.\n\nWe'll provide an update in 30 minutes or sooner if additional information becomes available.","createdAt":"2026-06-17T22:55:45.618Z","updatedAt":"2026-06-17T22:55:45.622Z"}],"timeline":[{"title":"Update","content":"We’ve completed all validation steps following the deployment of the fix across all impacted instances. This incident has been declared resolved as of 23:00 UTC, June 17.\n\nThis is the final update for this incident. We apologize for any inconvenience this issue caused to customers.","createdAt":"2026-06-18T00:21:30.847Z","updatedAt":"2026-06-18T00:21:30.852Z","entryType":"event","sourceId":5355,"sourceType":"event"},{"title":"Resolved","content":"Incident Resolved","createdAt":"2026-06-18T00:21:30.839Z","updatedAt":null,"entryType":"impact_end","endTime":"2026-06-17T23:00:00.000Z","sourceId":4433,"sourceType":"impact","impactStartTime":"2026-06-17T22:50:54.644Z"},{"title":"Update","content":"We’ve deployed a service configuration fix across all impacted instances. The fix is designed to resolve the memory issue causing intermittent errors for customers. We're currently monitoring health metrics across instances that have received the fix so far.\n\nWe'll provide an update in 30 minutes or sooner if additional information becomes available. ","createdAt":"2026-06-17T23:59:26.064Z","updatedAt":"2026-06-17T23:59:26.078Z","entryType":"event","sourceId":5354,"sourceType":"event"},{"title":"Update","content":"We continue to investigate this issue. We have deployed a fix on one of the impacted instances and are currently monitoring performance. If successfully validated, we will deploy the fix to all impacted instances to restore services as quickly as possible for customers.  \n\nWe'll provide an update in 30 minutes or sooner if additional information becomes available.","createdAt":"2026-06-17T23:32:02.548Z","updatedAt":"2026-06-17T23:32:02.552Z","entryType":"event","sourceId":5353,"sourceType":"event"},{"title":"Update","content":"We're aware of an issue impacting Agentforce. A subset of customers may encounter a \"Something went wrong, please try again\" error when accessing Agentforce across multiple instances. We're actively investigating potential triggers.\n\nWe'll provide an update in 30 minutes or sooner if additional information becomes available.","createdAt":"2026-06-17T22:55:45.618Z","updatedAt":"2026-06-17T22:55:45.622Z","entryType":"event","sourceId":5352,"sourceType":"event"},{"title":"Degradation Started","content":"featurePerfDegradation","createdAt":"2026-06-17T22:50:54.644Z","updatedAt":null,"entryType":"impact_start","startTime":"2026-06-17T21:48:00.000Z","sourceId":4433,"sourceType":"impact","impactStartTime":"2026-06-17T22:50:54.644Z"}]},{"id":20004118,"externalId":"91787259","message":{"rootCause":null,"actionPlan":null,"pathToResolution":null},"additionalInformation":"","isCore":false,"affectsAll":false,"status":"Resolved","type":"Disruption","createdAt":"2026-06-18T01:36:50.826Z","updatedAt":"2026-06-18T05:43:58.241Z","instanceKeys":["POD234","POD253","POD256","POD258","POD266","POD306","POD308","POD310","POD312","POD313","POD314","POD316","POD317","POD318","POD319","POD320","POD321","POD322","POD323","POD332","POD355","POD356","POD357","POD371","POD373","POD375","POD400","POD403","POD404","POD405","POD406","POD407","POD416","POD417"],"serviceKeys":["B2CCore"],"IncidentImpacts":[{"id":20004434,"startTime":"2026-06-18T00:17:00.000Z","endTime":"2026-06-18T03:43:00.000Z","type":"ccStorefrontSAndOrBusinessManagerUnavailable","severity":"major","createdAt":"2026-06-18T01:36:50.932Z","updatedAt":"2026-06-18T05:43:58.236Z","startTimeCreatedAt":"2026-06-18T01:36:50.932Z","startTimeModifiedAt":null,"endTimeCreatedAt":"2026-06-18T05:43:58.237Z","endTimeModifiedAt":null}],"IncidentEvents":[{"id":20005370,"type":"update","message":"We have completed the restoration of services across all affected PODs and are actively monitoring all environments to confirm continued stability.\nAt 03:43 UTC on June 18, 2026, full service was restored across all impacted PODs following a manual, phased recovery process executed .\nDue to this incident, some PODs may not have completed the planned software release update. We'll provide rescheduling details once they are confirmed. Customers on earlier versions will receive a separate communication with updated timelines.\nWe apologize for the disruption and any impact to your business operations. We will conduct a full investigation to identify the technical trigger, understand the root cause, and implement preventive actions to prevent recurrence.\n","createdAt":"2026-06-18T05:43:58.246Z","updatedAt":"2026-06-18T05:43:58.251Z"},{"id":20005368,"type":"update","message":"We have completed the restoration of services across all affected B2C Commerce Cloud PODs. Our teams are continuing to monitor the environments to confirm full stability.\nAdditionally, we want to make customers aware that because of this incident, some PODs may not have been updated to the latest planned software release version. Reschedule information for the release update will be provided as soon as feasible. Customers who notice they remain on the previous version should expect to receive further communication with updated timings.\nWe apologize for how this incident may have affected you and your business. We will undertake a full investigation of the incident, establishing the technical trigger, the underlying cause, and preventive action to avoid a repeat in the future.\n","createdAt":"2026-06-18T05:10:06.474Z","updatedAt":"2026-06-18T05:10:06.477Z"},{"id":20005365,"type":"update","message":"We have completed the restoration of services across all affected B2C Commerce Cloud PODs. Our teams are continuing to monitor the environments to confirm full stability.\nAdditionally, we want to make customers aware that as a result of this incident, some instances may not have been updated to the latest planned software release version. Reschedule information for the release update will be provided as soon as feasible. Customers who notice they remain on the previous version should expect to receive further communication with updated timings.\nWe apologize for how this incident may have affected you and your business. We will undertake a full investigation of the incident, establishing the technical trigger, the underlying cause, and preventive action to avoid a repeat in the future.\n","createdAt":"2026-06-18T04:51:50.974Z","updatedAt":"2026-06-18T04:51:50.979Z"},{"id":20005362,"type":"update","message":"We are continuing to make progress in restoring services. We have successfully restored services on a subset of PODs, and we're actively working through the remaining impacted environments. We are executing the restoration process in parallel to bring all affected services back online as quickly as possible.\n\nAs PODs are restored, we are publishing individual Trust posts for each instance to accurately capture the service restoration time. Customers on restored instances should refer to their instance-specific post for the end time of this disruption and confirmation that services have been restored.\n\nWe'll provide an update in 60 minutes or sooner if additional information becomes available.\n","createdAt":"2026-06-18T03:24:22.270Z","updatedAt":"2026-06-18T03:24:22.273Z"},{"id":20005358,"type":"update","message":"We're continuing to make progress in restoring services. Infrastructure configuration issue prevented a subset of PODs from completing a planned update, which caused those PODs to enter an unhealthy state.\nWe’ve successfully restored a subset of affected PODs and are actively working through the remaining impacted PODs. We're executing the restoration process in parallel to bring all affected services back online as quickly as possible. We'll provide an update in 60 minutes or sooner if additional information becomes available.\n","createdAt":"2026-06-18T02:35:15.112Z","updatedAt":"2026-06-18T02:35:15.117Z"},{"id":20005357,"type":"update","message":"We've identified an infrastructure configuration issue impacting a subset of our PODs. We are actively working to restore affected services. We're currently validating our recovery approach on a subset of environments before applying the fix more broadly. \nWe'll provide an update in 30 minutes or sooner if additional information becomes available.\n\n","createdAt":"2026-06-18T02:03:44.992Z","updatedAt":"2026-06-18T02:03:44.996Z"},{"id":20005356,"type":"update","message":"We are aware of a service disruption that began impacting B2C Commerce Cloud. As a result, customers may be unable to access their Commerce Cloud Storefronts and services. We're actively working to restore full service availability. We'll provide an update in 30 minutes or sooner if additional information becomes available.","createdAt":"2026-06-18T01:53:52.153Z","updatedAt":"2026-06-18T01:53:52.156Z"}],"timeline":[{"title":"Update","content":"We have completed the restoration of services across all affected PODs and are actively monitoring all environments to confirm continued stability.\nAt 03:43 UTC on June 18, 2026, full service was restored across all impacted PODs following a manual, phased recovery process executed .\nDue to this incident, some PODs may not have completed the planned software release update. We'll provide rescheduling details once they are confirmed. Customers on earlier versions will receive a separate communication with updated timelines.\nWe apologize for the disruption and any impact to your business operations. We will conduct a full investigation to identify the technical trigger, understand the root cause, and implement preventive actions to prevent recurrence.\n","createdAt":"2026-06-18T05:43:58.246Z","updatedAt":"2026-06-18T05:43:58.251Z","entryType":"event","sourceId":5370,"sourceType":"event"},{"title":"Resolved","content":"Incident Resolved","createdAt":"2026-06-18T05:43:58.237Z","updatedAt":null,"entryType":"impact_end","endTime":"2026-06-18T03:43:00.000Z","sourceId":4434,"sourceType":"impact","impactStartTime":"2026-06-18T01:36:50.932Z"},{"title":"Update","content":"We have completed the restoration of services across all affected B2C Commerce Cloud PODs. Our teams are continuing to monitor the environments to confirm full stability.\nAdditionally, we want to make customers aware that because of this incident, some PODs may not have been updated to the latest planned software release version. Reschedule information for the release update will be provided as soon as feasible. Customers who notice they remain on the previous version should expect to receive further communication with updated timings.\nWe apologize for how this incident may have affected you and your business. We will undertake a full investigation of the incident, establishing the technical trigger, the underlying cause, and preventive action to avoid a repeat in the future.\n","createdAt":"2026-06-18T05:10:06.474Z","updatedAt":"2026-06-18T05:10:06.477Z","entryType":"event","sourceId":5368,"sourceType":"event"},{"title":"Update","content":"We have completed the restoration of services across all affected B2C Commerce Cloud PODs. Our teams are continuing to monitor the environments to confirm full stability.\nAdditionally, we want to make customers aware that as a result of this incident, some instances may not have been updated to the latest planned software release version. Reschedule information for the release update will be provided as soon as feasible. Customers who notice they remain on the previous version should expect to receive further communication with updated timings.\nWe apologize for how this incident may have affected you and your business. We will undertake a full investigation of the incident, establishing the technical trigger, the underlying cause, and preventive action to avoid a repeat in the future.\n","createdAt":"2026-06-18T04:51:50.974Z","updatedAt":"2026-06-18T04:51:50.979Z","entryType":"event","sourceId":5365,"sourceType":"event"},{"title":"Update","content":"We are continuing to make progress in restoring services. We have successfully restored services on a subset of PODs, and we're actively working through the remaining impacted environments. We are executing the restoration process in parallel to bring all affected services back online as quickly as possible.\n\nAs PODs are restored, we are publishing individual Trust posts for each instance to accurately capture the service restoration time. Customers on restored instances should refer to their instance-specific post for the end time of this disruption and confirmation that services have been restored.\n\nWe'll provide an update in 60 minutes or sooner if additional information becomes available.\n","createdAt":"2026-06-18T03:24:22.270Z","updatedAt":"2026-06-18T03:24:22.273Z","entryType":"event","sourceId":5362,"sourceType":"event"},{"title":"Update","content":"We're continuing to make progress in restoring services. Infrastructure configuration issue prevented a subset of PODs from completing a planned update, which caused those PODs to enter an unhealthy state.\nWe’ve successfully restored a subset of affected PODs and are actively working through the remaining impacted PODs. We're executing the restoration process in parallel to bring all affected services back online as quickly as possible. We'll provide an update in 60 minutes or sooner if additional information becomes available.\n","createdAt":"2026-06-18T02:35:15.112Z","updatedAt":"2026-06-18T02:35:15.117Z","entryType":"event","sourceId":5358,"sourceType":"event"},{"title":"Update","content":"We've identified an infrastructure configuration issue impacting a subset of our PODs. We are actively working to restore affected services. We're currently validating our recovery approach on a subset of environments before applying the fix more broadly. \nWe'll provide an update in 30 minutes or sooner if additional information becomes available.\n\n","createdAt":"2026-06-18T02:03:44.992Z","updatedAt":"2026-06-18T02:03:44.996Z","entryType":"event","sourceId":5357,"sourceType":"event"},{"title":"Update","content":"We are aware of a service disruption that began impacting B2C Commerce Cloud. As a result, customers may be unable to access their Commerce Cloud Storefronts and services. We're actively working to restore full service availability. We'll provide an update in 30 minutes or sooner if additional information becomes available.","createdAt":"2026-06-18T01:53:52.153Z","updatedAt":"2026-06-18T01:53:52.156Z","entryType":"event","sourceId":5356,"sourceType":"event"},{"title":"Disruption Started","content":"ccStorefrontSAndOrBusinessManagerUnavailable","createdAt":"2026-06-18T01:36:50.932Z","updatedAt":null,"entryType":"impact_start","startTime":"2026-06-18T00:17:00.000Z","sourceId":4434,"sourceType":"impact","impactStartTime":"2026-06-18T01:36:50.932Z"}]},{"id":20004119,"externalId":"91787259","message":{"rootCause":null,"actionPlan":null,"pathToResolution":null},"additionalInformation":"This incident post covers the impact to POD219 specifically. We originally tracked this incident, along with updates for all other affected B2C Commerce Cloud instances. For a full history of previous updates related to this incident, please refer to status.salesforce.com/incidents/20004118.","isCore":false,"affectsAll":false,"status":"Resolved","type":"Disruption","createdAt":"2026-06-18T02:54:35.290Z","updatedAt":"2026-06-18T03:02:59.408Z","instanceKeys":["POD219"],"serviceKeys":["B2CCore"],"IncidentImpacts":[{"id":20004435,"startTime":"2026-06-18T00:17:00.000Z","endTime":"2026-06-18T02:30:00.000Z","type":"ccStorefrontSAndOrBusinessManagerUnavailable","severity":"major","createdAt":"2026-06-18T02:54:35.462Z","updatedAt":"2026-06-18T02:54:35.468Z","startTimeCreatedAt":"2026-06-18T02:54:35.463Z","startTimeModifiedAt":null,"endTimeCreatedAt":"2026-06-18T02:54:35.463Z","endTimeModifiedAt":null}],"IncidentEvents":[{"id":20005359,"type":"update","message":"At 00:17 UTC on June 18, 2026, a service disruption began affecting B2C Commerce Cloud services on POD219. As a result, customers on this instance were unable to access their Storefronts and other services.\n\nWe identified an infrastructure configuration issue that prevented environments from completing a planned update, causing them to become unavailable. To resolve the issue, our teams executed a phased restoration process, validating the recovery approach before applying the fix across affected environments.\n\nAt 02:30 UTC on June 18, 2026, services were fully restored on POD219. Customers on this instance can now access their B2C Commerce Cloud Storefronts and services.\n\nWe apologize for how this incident may have affected you and your business. We will undertake a full investigation of the incident, establishing the technical trigger, the underlying cause, and preventive action to avoid a repeat in the future\n","createdAt":"2026-06-18T02:54:35.471Z","updatedAt":"2026-06-18T03:02:59.438Z"}],"timeline":[{"title":"Update","content":"At 00:17 UTC on June 18, 2026, a service disruption began affecting B2C Commerce Cloud services on POD219. As a result, customers on this instance were unable to access their Storefronts and other services.\n\nWe identified an infrastructure configuration issue that prevented environments from completing a planned update, causing them to become unavailable. To resolve the issue, our teams executed a phased restoration process, validating the recovery approach before applying the fix across affected environments.\n\nAt 02:30 UTC on June 18, 2026, services were fully restored on POD219. Customers on this instance can now access their B2C Commerce Cloud Storefronts and services.\n\nWe apologize for how this incident may have affected you and your business. We will undertake a full investigation of the incident, establishing the technical trigger, the underlying cause, and preventive action to avoid a repeat in the future\n","createdAt":"2026-06-18T02:54:35.471Z","updatedAt":"2026-06-18T03:02:59.438Z","entryType":"event","sourceId":5359,"sourceType":"event"},{"title":"Resolved","content":"Incident Resolved","createdAt":"2026-06-18T02:54:35.463Z","updatedAt":null,"entryType":"impact_end","endTime":"2026-06-18T02:30:00.000Z","sourceId":4435,"sourceType":"impact","impactStartTime":"2026-06-18T02:54:35.463Z"},{"title":"Disruption Started","content":"ccStorefrontSAndOrBusinessManagerUnavailable","createdAt":"2026-06-18T02:54:35.463Z","updatedAt":null,"entryType":"impact_start","startTime":"2026-06-18T00:17:00.000Z","sourceId":4435,"sourceType":"impact","impactStartTime":"2026-06-18T02:54:35.463Z"}]},{"id":20004120,"externalId":"91787259","message":{"rootCause":null,"actionPlan":null,"pathToResolution":null},"additionalInformation":"This incident post covers the impact to POD311 specifically. We originally tracked this incident, along with updates for all other affected B2C Commerce Cloud PODs. For a full history of previous updates related to this incident, please refer to status.salesforce.com/incidents/20004118.\n \n","isCore":false,"affectsAll":false,"status":"Resolved","type":"Disruption","createdAt":"2026-06-18T03:01:59.512Z","updatedAt":"2026-06-18T05:04:15.967Z","instanceKeys":["POD311"],"serviceKeys":["B2CCore"],"IncidentImpacts":[{"id":20004436,"startTime":"2026-06-18T00:17:00.000Z","endTime":"2026-06-18T01:20:00.000Z","type":"ccStorefrontSAndOrBusinessManagerUnavailable","severity":"major","createdAt":"2026-06-18T03:01:59.621Z","updatedAt":"2026-06-18T03:37:28.315Z","startTimeCreatedAt":"2026-06-18T03:01:59.621Z","startTimeModifiedAt":null,"endTimeCreatedAt":"2026-06-18T03:01:59.621Z","endTimeModifiedAt":"2026-06-18T03:37:28.315Z"}],"IncidentEvents":[{"id":20005367,"type":"update","message":"At 03:03 UTC on June 18, 2026, customers on POD311 experienced a brief recurrence of the service disruption. Our teams immediately engaged and worked to stabilize the environment.\n\nAt 03:43 UTC on June 18, 2026, services on POD311 were fully restored. Customers on this POD can now access their B2C Commerce Cloud Storefronts and related services without impact.\n\nWe apologize for the disruption and any inconvenience this may have caused to your business operations. A full investigation will be conducted to identify the technical trigger, underlying cause, and to implement preventive measures to avoid recurrence.","createdAt":"2026-06-18T05:04:15.994Z","updatedAt":"2026-06-18T05:04:15.997Z"},{"id":20005360,"type":"update","message":"At 00:17 UTC on June 18, 2026, a service disruption began affecting B2C Commerce Cloud services on POD311. As a result, customers on this POD were unable to access their Storefronts and other services.\nWe identified an infrastructure configuration issue that prevented environments from completing a planned update, causing them to become unavailable. To resolve the issue, our teams executed a phased restoration process, validating the recovery approach before applying the fix across affected environments.\n\nAt 01:20 UTC on June 18, 2026, services were fully restored on POD311. Customers on this instance can now access their B2C Commerce Cloud Storefronts and services.\n\nWe apologize for how this incident may have affected you and your business. We will undertake a full investigation of the incident, establishing the technical trigger, the underlying cause, and preventive action to avoid a repeat in the future.\n","createdAt":"2026-06-18T03:01:59.628Z","updatedAt":"2026-06-18T03:37:28.319Z"}],"timeline":[{"title":"Update","content":"At 03:03 UTC on June 18, 2026, customers on POD311 experienced a brief recurrence of the service disruption. Our teams immediately engaged and worked to stabilize the environment.\n\nAt 03:43 UTC on June 18, 2026, services on POD311 were fully restored. Customers on this POD can now access their B2C Commerce Cloud Storefronts and related services without impact.\n\nWe apologize for the disruption and any inconvenience this may have caused to your business operations. A full investigation will be conducted to identify the technical trigger, underlying cause, and to implement preventive measures to avoid recurrence.","createdAt":"2026-06-18T05:04:15.994Z","updatedAt":"2026-06-18T05:04:15.997Z","entryType":"event","sourceId":5367,"sourceType":"event"},{"title":"Update","content":"At 00:17 UTC on June 18, 2026, a service disruption began affecting B2C Commerce Cloud services on POD311. As a result, customers on this POD were unable to access their Storefronts and other services.\nWe identified an infrastructure configuration issue that prevented environments from completing a planned update, causing them to become unavailable. To resolve the issue, our teams executed a phased restoration process, validating the recovery approach before applying the fix across affected environments.\n\nAt 01:20 UTC on June 18, 2026, services were fully restored on POD311. Customers on this instance can now access their B2C Commerce Cloud Storefronts and services.\n\nWe apologize for how this incident may have affected you and your business. We will undertake a full investigation of the incident, establishing the technical trigger, the underlying cause, and preventive action to avoid a repeat in the future.\n","createdAt":"2026-06-18T03:01:59.628Z","updatedAt":"2026-06-18T03:37:28.319Z","entryType":"event","sourceId":5360,"sourceType":"event"},{"title":"Resolved","content":"Incident Resolved","createdAt":"2026-06-18T03:01:59.621Z","updatedAt":"2026-06-18T03:37:28.315Z","entryType":"impact_end","endTime":"2026-06-18T01:20:00.000Z","sourceId":4436,"sourceType":"impact","impactStartTime":"2026-06-18T03:01:59.621Z"},{"title":"Disruption Started","content":"ccStorefrontSAndOrBusinessManagerUnavailable","createdAt":"2026-06-18T03:01:59.621Z","updatedAt":null,"entryType":"impact_start","startTime":"2026-06-18T00:17:00.000Z","sourceId":4436,"sourceType":"impact","impactStartTime":"2026-06-18T03:01:59.621Z"}]},{"id":20004121,"externalId":"91787259","message":{"rootCause":null,"actionPlan":null,"pathToResolution":null},"additionalInformation":"This incident post covers the impact to POD372 specifically. We originally tracked this incident, along with updates for all other affected B2C Commerce Cloud PODs. For a full history of previous updates related to this incident, please refer to status.salesforce.com/incidents/20004118.","isCore":false,"affectsAll":false,"status":"Resolved","type":"Disruption","createdAt":"2026-06-18T03:12:55.526Z","updatedAt":"2026-06-18T04:05:47.570Z","instanceKeys":["POD372"],"serviceKeys":["B2CCore"],"IncidentImpacts":[{"id":20004437,"startTime":"2026-06-18T00:17:00.000Z","endTime":"2026-06-18T02:40:00.000Z","type":"ccStorefrontSAndOrBusinessManagerUnavailable","severity":"major","createdAt":"2026-06-18T03:12:55.617Z","updatedAt":"2026-06-18T03:12:55.624Z","startTimeCreatedAt":"2026-06-18T03:12:55.617Z","startTimeModifiedAt":null,"endTimeCreatedAt":"2026-06-18T03:12:55.617Z","endTimeModifiedAt":null}],"IncidentEvents":[{"id":20005364,"type":"update","message":"At 02:40 UTC on June 18, 2026, customers on this POD experienced a brief recurrence of the disruption. Our teams immediately engaged to address the issue.\n\nAt 03:43 UTC on June 18, 2026, services were fully restored on POD372. Customers on this instance can now access their Storefronts and services.\nWe apologize for how this incident may have affected you and your business. We will undertake a full investigation of the incident, establishing the technical trigger, the underlying cause, and preventive action to avoid a repeat in the future\n","createdAt":"2026-06-18T04:05:47.600Z","updatedAt":"2026-06-18T04:05:47.604Z"},{"id":20005361,"type":"update","message":"At 00:17 UTC on June 18, 2026, a service disruption began affecting B2C Commerce Cloud services on POD372. As a result, customers on this POD were unable to access their Storefronts and other services.\n\nWe identified an infrastructure configuration issue that prevented environments from completing a planned update, causing them to become unavailable. To resolve the issue, our teams executed a phased restoration process, validating the recovery approach before applying the fix across affected environments.\n\nAt 02:40 UTC on June 18, 2026, services were fully restored on POD372. Customers on this POD can now access their B2C Commerce Cloud Storefronts and services.\n\nWe apologize for how this incident may have affected you and your business. We will undertake a full investigation of the incident, establishing the technical trigger, the underlying cause, and preventive action to avoid a repeat in the future\n","createdAt":"2026-06-18T03:12:55.628Z","updatedAt":"2026-06-18T03:12:55.633Z"}],"timeline":[{"title":"Update","content":"At 02:40 UTC on June 18, 2026, customers on this POD experienced a brief recurrence of the disruption. Our teams immediately engaged to address the issue.\n\nAt 03:43 UTC on June 18, 2026, services were fully restored on POD372. Customers on this instance can now access their Storefronts and services.\nWe apologize for how this incident may have affected you and your business. We will undertake a full investigation of the incident, establishing the technical trigger, the underlying cause, and preventive action to avoid a repeat in the future\n","createdAt":"2026-06-18T04:05:47.600Z","updatedAt":"2026-06-18T04:05:47.604Z","entryType":"event","sourceId":5364,"sourceType":"event"},{"title":"Update","content":"At 00:17 UTC on June 18, 2026, a service disruption began affecting B2C Commerce Cloud services on POD372. As a result, customers on this POD were unable to access their Storefronts and other services.\n\nWe identified an infrastructure configuration issue that prevented environments from completing a planned update, causing them to become unavailable. To resolve the issue, our teams executed a phased restoration process, validating the recovery approach before applying the fix across affected environments.\n\nAt 02:40 UTC on June 18, 2026, services were fully restored on POD372. Customers on this POD can now access their B2C Commerce Cloud Storefronts and services.\n\nWe apologize for how this incident may have affected you and your business. We will undertake a full investigation of the incident, establishing the technical trigger, the underlying cause, and preventive action to avoid a repeat in the future\n","createdAt":"2026-06-18T03:12:55.628Z","updatedAt":"2026-06-18T03:12:55.633Z","entryType":"event","sourceId":5361,"sourceType":"event"},{"title":"Resolved","content":"Incident Resolved","createdAt":"2026-06-18T03:12:55.617Z","updatedAt":null,"entryType":"impact_end","endTime":"2026-06-18T02:40:00.000Z","sourceId":4437,"sourceType":"impact","impactStartTime":"2026-06-18T03:12:55.617Z"},{"title":"Disruption Started","content":"ccStorefrontSAndOrBusinessManagerUnavailable","createdAt":"2026-06-18T03:12:55.617Z","updatedAt":null,"entryType":"impact_start","startTime":"2026-06-18T00:17:00.000Z","sourceId":4437,"sourceType":"impact","impactStartTime":"2026-06-18T03:12:55.617Z"}]},{"id":20004122,"externalId":"91787259","message":{"rootCause":null,"actionPlan":null,"pathToResolution":null},"additionalInformation":"We originally tracked this incident, along with updates for all other affected B2C Commerce Cloud PODs. For a full history of previous updates related to this incident, please refer to status.salesforce.com/incidents/20004118.\n \n","isCore":false,"affectsAll":false,"status":"Resolved","type":"Disruption","createdAt":"2026-06-18T03:31:38.006Z","updatedAt":"2026-06-18T05:02:06.433Z","instanceKeys":["POD304","POD354","POD370"],"serviceKeys":["B2CCore"],"IncidentImpacts":[{"id":20004438,"startTime":"2026-06-18T00:17:00.000Z","endTime":"2026-06-18T03:03:00.000Z","type":"ccStorefrontSAndOrBusinessManagerUnavailable","severity":"major","createdAt":"2026-06-18T03:31:38.093Z","updatedAt":"2026-06-18T03:31:38.097Z","startTimeCreatedAt":"2026-06-18T03:31:38.093Z","startTimeModifiedAt":null,"endTimeCreatedAt":"2026-06-18T03:31:38.093Z","endTimeModifiedAt":null}],"IncidentEvents":[{"id":20005366,"type":"update","message":"At 03:03 UTC on June 18, 2026, customers on POD304, POD353, and POD370 experienced a brief recurrence of the service disruption. Our teams immediately engaged and worked to stabilize the affected environments.\nAt 03:43 UTC on June 18, 2026, services on these PODs were fully restored. Customers on POD304, POD353, and POD370 can now access their B2C Commerce Cloud Storefronts and related services without impact.\nWe apologize for the disruption and any inconvenience this may have caused to your business operations. A full investigation will be conducted to identify the technical trigger, underlying cause, and to implement preventive measures to avoid recurrence.\n","createdAt":"2026-06-18T05:02:06.463Z","updatedAt":"2026-06-18T05:02:06.467Z"},{"id":20005363,"type":"update","message":" At 00:17 UTC on June 18, 2026, a service disruption began affecting B2C Commerce Cloud services. As a result, customers on these PODs were unable to access their Storefronts and other services.\n\nWe identified an infrastructure configuration issue that prevented environments from completing a planned update, causing them to become unavailable. To resolve the issue, our teams executed a phased restoration process, validating the recovery approach before applying the fix across affected environments.\n\nAt 03:03 UTC on June 18, 2026, services were fully restored. Customers on these PODs can now access their B2C Commerce Cloud Storefronts and services.\n\nWe apologize for how this incident may have affected you and your business. We will undertake a full investigation of the incident, establishing the technical trigger, the underlying cause, and preventive action to avoid a repeat in the future\n","createdAt":"2026-06-18T03:31:38.099Z","updatedAt":"2026-06-18T03:31:38.103Z"}],"timeline":[{"title":"Update","content":"At 03:03 UTC on June 18, 2026, customers on POD304, POD353, and POD370 experienced a brief recurrence of the service disruption. Our teams immediately engaged and worked to stabilize the affected environments.\nAt 03:43 UTC on June 18, 2026, services on these PODs were fully restored. Customers on POD304, POD353, and POD370 can now access their B2C Commerce Cloud Storefronts and related services without impact.\nWe apologize for the disruption and any inconvenience this may have caused to your business operations. A full investigation will be conducted to identify the technical trigger, underlying cause, and to implement preventive measures to avoid recurrence.\n","createdAt":"2026-06-18T05:02:06.463Z","updatedAt":"2026-06-18T05:02:06.467Z","entryType":"event","sourceId":5366,"sourceType":"event"},{"title":"Update","content":" At 00:17 UTC on June 18, 2026, a service disruption began affecting B2C Commerce Cloud services. As a result, customers on these PODs were unable to access their Storefronts and other services.\n\nWe identified an infrastructure configuration issue that prevented environments from completing a planned update, causing them to become unavailable. To resolve the issue, our teams executed a phased restoration process, validating the recovery approach before applying the fix across affected environments.\n\nAt 03:03 UTC on June 18, 2026, services were fully restored. Customers on these PODs can now access their B2C Commerce Cloud Storefronts and services.\n\nWe apologize for how this incident may have affected you and your business. We will undertake a full investigation of the incident, establishing the technical trigger, the underlying cause, and preventive action to avoid a repeat in the future\n","createdAt":"2026-06-18T03:31:38.099Z","updatedAt":"2026-06-18T03:31:38.103Z","entryType":"event","sourceId":5363,"sourceType":"event"},{"title":"Resolved","content":"Incident Resolved","createdAt":"2026-06-18T03:31:38.093Z","updatedAt":null,"entryType":"impact_end","endTime":"2026-06-18T03:03:00.000Z","sourceId":4438,"sourceType":"impact","impactStartTime":"2026-06-18T03:31:38.093Z"},{"title":"Disruption Started","content":"ccStorefrontSAndOrBusinessManagerUnavailable","createdAt":"2026-06-18T03:31:38.093Z","updatedAt":null,"entryType":"impact_start","startTime":"2026-06-18T00:17:00.000Z","sourceId":4438,"sourceType":"impact","impactStartTime":"2026-06-18T03:31:38.093Z"}]},{"id":20004123,"externalId":"91795653","message":{"rootCause":null,"actionPlan":null,"pathToResolution":null},"additionalInformation":"","isCore":false,"affectsAll":false,"status":"Resolved","type":"Degradation","createdAt":"2026-06-18T06:48:59.405Z","updatedAt":"2026-06-18T06:55:55.554Z","instanceKeys":["NA249"],"serviceKeys":["coreService"],"IncidentImpacts":[{"id":20004439,"startTime":"2026-06-18T06:13:00.000Z","endTime":"2026-06-18T06:21:00.000Z","type":"performanceDegradation","severity":"minor","createdAt":"2026-06-18T06:48:59.496Z","updatedAt":"2026-06-18T06:55:55.551Z","startTimeCreatedAt":"2026-06-18T06:48:59.496Z","startTimeModifiedAt":null,"endTimeCreatedAt":"2026-06-18T06:55:55.551Z","endTimeModifiedAt":null}],"IncidentEvents":[],"timeline":[{"title":"Resolved","content":"Incident Resolved","createdAt":"2026-06-18T06:55:55.551Z","updatedAt":null,"entryType":"impact_end","endTime":"2026-06-18T06:21:00.000Z","sourceId":4439,"sourceType":"impact","impactStartTime":"2026-06-18T06:48:59.496Z"},{"title":"Degradation Started","content":"performanceDegradation","createdAt":"2026-06-18T06:48:59.496Z","updatedAt":null,"entryType":"impact_start","startTime":"2026-06-18T06:13:00.000Z","sourceId":4439,"sourceType":"impact","impactStartTime":"2026-06-18T06:48:59.496Z"}]},{"id":20004124,"externalId":"91796164","message":{"rootCause":null,"actionPlan":null,"pathToResolution":null},"additionalInformation":"","isCore":false,"affectsAll":false,"status":"Resolved","type":"Degradation","createdAt":"2026-06-18T07:09:09.909Z","updatedAt":"2026-06-18T07:09:10.015Z","instanceKeys":["NA225"],"serviceKeys":["coreService"],"IncidentImpacts":[{"id":20004440,"startTime":"2026-06-18T06:13:00.000Z","endTime":"2026-06-18T06:23:00.000Z","type":"performanceDegradation","severity":"minor","createdAt":"2026-06-18T07:09:10.007Z","updatedAt":"2026-06-18T07:09:10.012Z","startTimeCreatedAt":"2026-06-18T07:09:10.007Z","startTimeModifiedAt":null,"endTimeCreatedAt":"2026-06-18T07:09:10.007Z","endTimeModifiedAt":null}],"IncidentEvents":[],"timeline":[{"title":"Resolved","content":"Incident Resolved","createdAt":"2026-06-18T07:09:10.007Z","updatedAt":null,"entryType":"impact_end","endTime":"2026-06-18T06:23:00.000Z","sourceId":4440,"sourceType":"impact","impactStartTime":"2026-06-18T07:09:10.007Z"},{"title":"Degradation Started","content":"performanceDegradation","createdAt":"2026-06-18T07:09:10.007Z","updatedAt":null,"entryType":"impact_start","startTime":"2026-06-18T06:13:00.000Z","sourceId":4440,"sourceType":"impact","impactStartTime":"2026-06-18T07:09:10.007Z"}]},{"id":20004125,"externalId":"91800476","message":{"rootCause":null,"actionPlan":null,"pathToResolution":null},"additionalInformation":"","isCore":false,"affectsAll":false,"status":"Resolved","type":"Degradation","createdAt":"2026-06-18T09:34:29.034Z","updatedAt":"2026-06-18T09:52:57.035Z","instanceKeys":["GBR140"],"serviceKeys":["coreService"],"IncidentImpacts":[{"id":20004441,"startTime":"2026-06-18T08:42:00.000Z","endTime":"2026-06-18T09:32:00.000Z","type":"performanceDegradation","severity":"minor","createdAt":"2026-06-18T09:34:29.135Z","updatedAt":"2026-06-18T09:52:57.032Z","startTimeCreatedAt":"2026-06-18T09:34:29.135Z","startTimeModifiedAt":null,"endTimeCreatedAt":"2026-06-18T09:52:57.032Z","endTimeModifiedAt":null}],"IncidentEvents":[],"timeline":[{"title":"Resolved","content":"Incident Resolved","createdAt":"2026-06-18T09:52:57.032Z","updatedAt":null,"entryType":"impact_end","endTime":"2026-06-18T09:32:00.000Z","sourceId":4441,"sourceType":"impact","impactStartTime":"2026-06-18T09:34:29.135Z"},{"title":"Degradation Started","content":"performanceDegradation","createdAt":"2026-06-18T09:34:29.135Z","updatedAt":null,"entryType":"impact_start","startTime":"2026-06-18T08:42:00.000Z","sourceId":4441,"sourceType":"impact","impactStartTime":"2026-06-18T09:34:29.135Z"}]},{"id":20004126,"externalId":"91807036","message":{"rootCause":null,"actionPlan":null,"pathToResolution":null},"additionalInformation":"Impact to Service Cloud agent pop-ups from this incident resolved on June 18, 2026 for a subset of impacted instances. \nFor details on resolved instances, please visit the Trust post here: \n1. https://status.salesforce.com/incidents/20004129\n2. https://status.salesforce.com/incidents/20004130\n3. https://status.salesforce.com/incidents/20004133","isCore":false,"affectsAll":false,"status":"Resolved","type":"Degradation","createdAt":"2026-06-18T14:58:06.444Z","updatedAt":"2026-06-19T05:45:00.714Z","instanceKeys":["AP52","AP53","AP54","AP58","AP60","AUS28S","AUS62","AUS64","AUS70","AUS80S","BRA6S","BRA8S","BRA54S","BRA62S","FRA4S","GBR2S","GBR40S","GBR136S","IND2S","IND56","IND142S","IND146S","IND148S","IND176S","IND182S","ITA2S","SGP10","SGP14","USA80S","USA794","USA870S","USA872S","USA874S","USA932S","USA934S","USA936S","USA938S","USA940S","USA942S","USA944S","USA946S","USA948S","USA950S","USA954S","USA996S"],"serviceKeys":["coreService"],"IncidentImpacts":[{"id":20004442,"startTime":"2026-06-18T05:30:00.000Z","endTime":"2026-06-19T02:22:00.000Z","type":"featurePerfDegradation","severity":"minor","createdAt":"2026-06-18T14:58:06.558Z","updatedAt":"2026-06-19T05:45:00.711Z","startTimeCreatedAt":"2026-06-18T14:58:06.559Z","startTimeModifiedAt":"2026-06-18T17:47:14.855Z","endTimeCreatedAt":"2026-06-19T05:45:00.711Z","endTimeModifiedAt":null}],"IncidentEvents":[{"id":20005412,"type":"update","message":"We have resolved the issue with Service Cloud where agents encountered unexpected pop-ups while working on record pages, disrupting normal agent workflows. We identified the trigger and deployed an updated release to all affected instances, restoring customers to full service.\n\nWe apologize for any inconvenience this incident may have caused. We will undertake a full investigation of the incident, establishing the technical trigger, the underlying cause, and preventive action to avoid a repeat in the future.\n","createdAt":"2026-06-19T05:45:00.716Z","updatedAt":"2026-06-19T05:45:00.721Z"},{"id":20005387,"type":"update","message":"Deployment of the fix continues for the remaining impacted production instances. Teams have made additional progress restoring service and are actively addressing the database connection errors affecting a subset of instances during deployment.\n\nImpact to Service Cloud agent pop-ups has now been resolved for additional groups of customers, and restoration efforts remain focused on the remaining impacted instances. We are closely monitoring instance health as remediation progresses and working to restore all affected customers as quickly as possible.\n\nWe'll continue to provide updates as additional instances are restored.","createdAt":"2026-06-18T22:49:32.720Z","updatedAt":"2026-06-18T22:49:32.723Z"},{"id":20005386,"type":"update","message":"Impact to Service Cloud agent pop-ups from this incident resolved on June 18, 2026 for a subset of impacted instances. For full details on resolved instances, please visit the Trust post here: https://status.salesforce.com/incidents/20004133\n\nRemediation is still actively in progress for the remaining impacted instances. We'll continue to provide updates as additional instances are restored.","createdAt":"2026-06-18T22:48:20.515Z","updatedAt":"2026-06-18T22:48:20.522Z"},{"id":20005383,"type":"update","message":"Impact to Service Cloud agent pop-ups from this incident resolved on June 18, 2026 for a subset of impacted instances. For full details on resolved instances, please visit the Trust post here: https://status.salesforce.com/incidents/20004130\n\nRemediation is still actively in progress for the remaining impacted instances. We'll continue to provide updates as additional instances are restored.","createdAt":"2026-06-18T20:33:34.509Z","updatedAt":"2026-06-18T20:33:34.516Z"},{"id":20005381,"type":"update","message":"Impact to Service Cloud agent pop-ups from this incident resolved on June 18, 2026 for a subset of impacted instances. For full details on resolved instances, please visit the Trust post here: https://status.salesforce.com/incidents/20004129\n\nRemediation is still actively in progress for the remaining impacted instances. We'll continue to provide updates as additional instances are restored.","createdAt":"2026-06-18T19:52:00.351Z","updatedAt":"2026-06-18T19:56:05.916Z"},{"id":20005377,"type":"update","message":"Deployment of the fix to all remaining impacted production instances remains in progress.  Some instances have encountered issues and teams are working to address these database (DB) connection errors. We'll provide an update in 60 minutes or sooner if additional information becomes available.","createdAt":"2026-06-18T18:11:35.830Z","updatedAt":"2026-06-18T18:11:35.835Z"},{"id":20005376,"type":"update","message":"We've expanded deployment of the fix to all the remaining impacted instances. We'll provide an update in 60 minutes or sooner if additional information becomes available.","createdAt":"2026-06-18T17:42:55.340Z","updatedAt":"2026-06-18T17:42:55.345Z"},{"id":20005375,"type":"impactRadiusIncrease","message":"Investigations have highlighted that the impact radius is broader than initially understood. We have updated the posting to reflect the additional instances experiencing impact, and customers in these instances will receive communications related to this incident going forward.  ","createdAt":"2026-06-18T17:09:58.201Z","updatedAt":"2026-06-18T17:09:58.206Z"},{"id":20005374,"type":"update","message":"We're continuing to deploy the fix to all remaining impacted production instances as quickly as possible. We'll provide an update in 60 minutes or sooner if additional information becomes available.","createdAt":"2026-06-18T16:16:41.288Z","updatedAt":"2026-06-18T16:16:41.300Z"},{"id":20005373,"type":"impactRadiusIncrease","message":"Investigations have highlighted that the impact radius is broader than initially understood. We have updated the posting to reflect the additional instances experiencing impact, and customers in these instances will receive communications related to this incident going forward.  ","createdAt":"2026-06-18T15:49:56.733Z","updatedAt":"2026-06-18T15:49:56.738Z"},{"id":20005372,"type":"update","message":"We've begun deploying a fix to a prioritized group of impacted HyperForce instances and some customers have begun to recover. We're actively preparing for an expedited deployment to all remaining impacted production instances. We'll provide an update in 30 minutes or sooner if additional information becomes available","createdAt":"2026-06-18T15:30:32.980Z","updatedAt":"2026-06-18T15:30:32.984Z"},{"id":20005371,"type":"update","message":"We're aware of an issue impacting agents using record pages within Salesforce following a recent release. Customers are encountering unexpected additional pop-ups when completing activities, preventing them from working normally within the product. We're working on a fix that'll be rolled out to Hyperforce and the remaining instances will receive the ‌fix during the standard release window. \n\nWe'll provide an update in 30 minutes or sooner if additional information becomes available.","createdAt":"2026-06-18T15:01:39.603Z","updatedAt":"2026-06-18T15:01:39.606Z"}],"timeline":[{"title":"Update","content":"We have resolved the issue with Service Cloud where agents encountered unexpected pop-ups while working on record pages, disrupting normal agent workflows. We identified the trigger and deployed an updated release to all affected instances, restoring customers to full service.\n\nWe apologize for any inconvenience this incident may have caused. We will undertake a full investigation of the incident, establishing the technical trigger, the underlying cause, and preventive action to avoid a repeat in the future.\n","createdAt":"2026-06-19T05:45:00.716Z","updatedAt":"2026-06-19T05:45:00.721Z","entryType":"event","sourceId":5412,"sourceType":"event"},{"title":"Resolved","content":"Incident Resolved","createdAt":"2026-06-19T05:45:00.711Z","updatedAt":null,"entryType":"impact_end","endTime":"2026-06-19T02:22:00.000Z","sourceId":4442,"sourceType":"impact","impactStartTime":"2026-06-18T14:58:06.559Z"},{"title":"Update","content":"Deployment of the fix continues for the remaining impacted production instances. Teams have made additional progress restoring service and are actively addressing the database connection errors affecting a subset of instances during deployment.\n\nImpact to Service Cloud agent pop-ups has now been resolved for additional groups of customers, and restoration efforts remain focused on the remaining impacted instances. We are closely monitoring instance health as remediation progresses and working to restore all affected customers as quickly as possible.\n\nWe'll continue to provide updates as additional instances are restored.","createdAt":"2026-06-18T22:49:32.720Z","updatedAt":"2026-06-18T22:49:32.723Z","entryType":"event","sourceId":5387,"sourceType":"event"},{"title":"Update","content":"Impact to Service Cloud agent pop-ups from this incident resolved on June 18, 2026 for a subset of impacted instances. For full details on resolved instances, please visit the Trust post here: https://status.salesforce.com/incidents/20004133\n\nRemediation is still actively in progress for the remaining impacted instances. We'll continue to provide updates as additional instances are restored.","createdAt":"2026-06-18T22:48:20.515Z","updatedAt":"2026-06-18T22:48:20.522Z","entryType":"event","sourceId":5386,"sourceType":"event"},{"title":"Update","content":"Impact to Service Cloud agent pop-ups from this incident resolved on June 18, 2026 for a subset of impacted instances. For full details on resolved instances, please visit the Trust post here: https://status.salesforce.com/incidents/20004130\n\nRemediation is still actively in progress for the remaining impacted instances. We'll continue to provide updates as additional instances are restored.","createdAt":"2026-06-18T20:33:34.509Z","updatedAt":"2026-06-18T20:33:34.516Z","entryType":"event","sourceId":5383,"sourceType":"event"},{"title":"Update","content":"Impact to Service Cloud agent pop-ups from this incident resolved on June 18, 2026 for a subset of impacted instances. For full details on resolved instances, please visit the Trust post here: https://status.salesforce.com/incidents/20004129\n\nRemediation is still actively in progress for the remaining impacted instances. We'll continue to provide updates as additional instances are restored.","createdAt":"2026-06-18T19:52:00.351Z","updatedAt":"2026-06-18T19:56:05.916Z","entryType":"event","sourceId":5381,"sourceType":"event"},{"title":"Update","content":"Deployment of the fix to all remaining impacted production instances remains in progress.  Some instances have encountered issues and teams are working to address these database (DB) connection errors. We'll provide an update in 60 minutes or sooner if additional information becomes available.","createdAt":"2026-06-18T18:11:35.830Z","updatedAt":"2026-06-18T18:11:35.835Z","entryType":"event","sourceId":5377,"sourceType":"event"},{"title":"Update","content":"We've expanded deployment of the fix to all the remaining impacted instances. We'll provide an update in 60 minutes or sooner if additional information becomes available.","createdAt":"2026-06-18T17:42:55.340Z","updatedAt":"2026-06-18T17:42:55.345Z","entryType":"event","sourceId":5376,"sourceType":"event"},{"title":"Update","content":"Investigations have highlighted that the impact radius is broader than initially understood. We have updated the posting to reflect the additional instances experiencing impact, and customers in these instances will receive communications related to this incident going forward.  ","createdAt":"2026-06-18T17:09:58.201Z","updatedAt":"2026-06-18T17:09:58.206Z","entryType":"event","sourceId":5375,"sourceType":"event"},{"title":"Update","content":"We're continuing to deploy the fix to all remaining impacted production instances as quickly as possible. We'll provide an update in 60 minutes or sooner if additional information becomes available.","createdAt":"2026-06-18T16:16:41.288Z","updatedAt":"2026-06-18T16:16:41.300Z","entryType":"event","sourceId":5374,"sourceType":"event"},{"title":"Update","content":"Investigations have highlighted that the impact radius is broader than initially understood. We have updated the posting to reflect the additional instances experiencing impact, and customers in these instances will receive communications related to this incident going forward.  ","createdAt":"2026-06-18T15:49:56.733Z","updatedAt":"2026-06-18T15:49:56.738Z","entryType":"event","sourceId":5373,"sourceType":"event"},{"title":"Update","content":"We've begun deploying a fix to a prioritized group of impacted HyperForce instances and some customers have begun to recover. We're actively preparing for an expedited deployment to all remaining impacted production instances. We'll provide an update in 30 minutes or sooner if additional information becomes available","createdAt":"2026-06-18T15:30:32.980Z","updatedAt":"2026-06-18T15:30:32.984Z","entryType":"event","sourceId":5372,"sourceType":"event"},{"title":"Update","content":"We're aware of an issue impacting agents using record pages within Salesforce following a recent release. Customers are encountering unexpected additional pop-ups when completing activities, preventing them from working normally within the product. We're working on a fix that'll be rolled out to Hyperforce and the remaining instances will receive the ‌fix during the standard release window. \n\nWe'll provide an update in 30 minutes or sooner if additional information becomes available.","createdAt":"2026-06-18T15:01:39.603Z","updatedAt":"2026-06-18T15:01:39.606Z","entryType":"event","sourceId":5371,"sourceType":"event"},{"title":"Degradation Started","content":"featurePerfDegradation","createdAt":"2026-06-18T14:58:06.559Z","updatedAt":"2026-06-18T17:47:14.855Z","entryType":"impact_start","startTime":"2026-06-18T05:30:00.000Z","sourceId":4442,"sourceType":"impact","impactStartTime":"2026-06-18T14:58:06.559Z"}]},{"id":20004193,"externalId":"92345520","message":{"rootCause":null,"actionPlan":null,"pathToResolution":null},"additionalInformation":"","isCore":false,"affectsAll":false,"status":"Resolved","type":"Degradation","createdAt":"2026-07-03T14:04:45.627Z","updatedAt":"2026-07-03T14:04:45.742Z","instanceKeys":["AUS102","CAN2S","CAN4S","CAN34","CHE4S","CHE26S","DEU4S","DEU10S","DEU20S","DEU70","DEU124","GBR116","IND108","ITA14","JPN8S","JPN18S","JPN148","JPN154S","JPN180S","JPN184S","SWE64","USA408","USA752S","USA762S","USA810"],"serviceKeys":["Customer360Audiences"],"IncidentImpacts":[{"id":20004511,"startTime":"2026-06-30T22:20:00.000Z","endTime":"2026-07-02T04:59:00.000Z","type":"featurePerfDegradation","severity":"minor","createdAt":"2026-07-03T14:04:45.727Z","updatedAt":"2026-07-03T14:04:45.732Z","startTimeCreatedAt":"2026-07-03T14:04:45.727Z","startTimeModifiedAt":null,"endTimeCreatedAt":"2026-07-03T14:04:45.727Z","endTimeModifiedAt":null}],"IncidentEvents":[{"id":20005519,"type":"update","message":"We’ve validated that all search index rebuilds that were triggered between 22:20 UTC on June 30 and 16:40 UTC on July 1 which were stuck in a ‘submitted’ status have been correctly processed. A code fix was successfully deployed and customers are no longer impacted as of 04:59 UTC on July 2.\n\nCustomers were previously notified of this issue via Trust messaging here: https://status.salesforce.com/incidents/20004177 \n\nWe apologize for how this incident may have affected you and your business.\n","createdAt":"2026-07-03T14:04:45.735Z","updatedAt":"2026-07-03T14:04:45.740Z"}],"timeline":[{"title":"Update","content":"We’ve validated that all search index rebuilds that were triggered between 22:20 UTC on June 30 and 16:40 UTC on July 1 which were stuck in a ‘submitted’ status have been correctly processed. A code fix was successfully deployed and customers are no longer impacted as of 04:59 UTC on July 2.\n\nCustomers were previously notified of this issue via Trust messaging here: https://status.salesforce.com/incidents/20004177 \n\nWe apologize for how this incident may have affected you and your business.\n","createdAt":"2026-07-03T14:04:45.735Z","updatedAt":"2026-07-03T14:04:45.740Z","entryType":"event","sourceId":5519,"sourceType":"event"},{"title":"Resolved","content":"Incident Resolved","createdAt":"2026-07-03T14:04:45.727Z","updatedAt":null,"entryType":"impact_end","endTime":"2026-07-02T04:59:00.000Z","sourceId":4511,"sourceType":"impact","impactStartTime":"2026-07-03T14:04:45.727Z"},{"title":"Degradation Started","content":"featurePerfDegradation","createdAt":"2026-07-03T14:04:45.727Z","updatedAt":null,"entryType":"impact_start","startTime":"2026-06-30T22:20:00.000Z","sourceId":4511,"sourceType":"impact","impactStartTime":"2026-07-03T14:04:45.727Z"}]},{"id":20004195,"externalId":"92345520","message":{"rootCause":null,"actionPlan":null,"pathToResolution":null},"additionalInformation":"","isCore":false,"affectsAll":false,"status":"Resolved","type":"Degradation","createdAt":"2026-07-03T14:08:37.340Z","updatedAt":"2026-07-03T14:08:37.449Z","instanceKeys":["ARE6","AUS14S","BRA32","CHE18","DEU36","DEU66","DEU78","DEU146S","FRA24S","FRA66","GBR34","GBR46","GBR108S","IND112","JPN24S","SWE42","SWE46","SWE48","SWE70","SWE74","USA202S","USA242S","USA270S","USA366S","USA596","USA692","USA866","USA894S"],"serviceKeys":["Customer360Audiences"],"IncidentImpacts":[{"id":20004513,"startTime":"2026-06-30T22:20:00.000Z","endTime":"2026-07-02T06:59:00.000Z","type":"featurePerfDegradation","severity":"minor","createdAt":"2026-07-03T14:08:37.434Z","updatedAt":"2026-07-03T14:08:37.439Z","startTimeCreatedAt":"2026-07-03T14:08:37.434Z","startTimeModifiedAt":null,"endTimeCreatedAt":"2026-07-03T14:08:37.434Z","endTimeModifiedAt":null}],"IncidentEvents":[{"id":20005521,"type":"update","message":"We’ve validated that all search index rebuilds that were triggered between 22:20 UTC on June 30 and 16:40 UTC on July 1 which were stuck in a ‘submitted’ status have been correctly processed. A code fix was successfully deployed and customers are no longer impacted as of 06:59 UTC on July 2.\n\nCustomers were previously notified of this issue via Trust messaging here: https://status.salesforce.com/incidents/20004177 \n\nWe apologize for how this incident may have affected you and your business.\n\n","createdAt":"2026-07-03T14:08:37.441Z","updatedAt":"2026-07-03T14:08:37.446Z"}],"timeline":[{"title":"Update","content":"We’ve validated that all search index rebuilds that were triggered between 22:20 UTC on June 30 and 16:40 UTC on July 1 which were stuck in a ‘submitted’ status have been correctly processed. A code fix was successfully deployed and customers are no longer impacted as of 06:59 UTC on July 2.\n\nCustomers were previously notified of this issue via Trust messaging here: https://status.salesforce.com/incidents/20004177 \n\nWe apologize for how this incident may have affected you and your business.\n\n","createdAt":"2026-07-03T14:08:37.441Z","updatedAt":"2026-07-03T14:08:37.446Z","entryType":"event","sourceId":5521,"sourceType":"event"},{"title":"Resolved","content":"Incident Resolved","createdAt":"2026-07-03T14:08:37.434Z","updatedAt":null,"entryType":"impact_end","endTime":"2026-07-02T06:59:00.000Z","sourceId":4513,"sourceType":"impact","impactStartTime":"2026-07-03T14:08:37.434Z"},{"title":"Degradation Started","content":"featurePerfDegradation","createdAt":"2026-07-03T14:08:37.434Z","updatedAt":null,"entryType":"impact_start","startTime":"2026-06-30T22:20:00.000Z","sourceId":4513,"sourceType":"impact","impactStartTime":"2026-07-03T14:08:37.434Z"}]},{"id":20004213,"externalId":"92345520","message":{"rootCause":null,"actionPlan":null,"pathToResolution":null},"additionalInformation":"","isCore":false,"affectsAll":false,"status":"Resolved","type":"Degradation","createdAt":"2026-07-03T14:44:23.505Z","updatedAt":"2026-07-03T14:44:23.610Z","instanceKeys":["CAN86S","CS252","USA748"],"serviceKeys":["Customer360Audiences"],"IncidentImpacts":[{"id":20004531,"startTime":"2026-06-30T22:20:00.000Z","endTime":"2026-07-03T00:59:00.000Z","type":"featurePerfDegradation","severity":"minor","createdAt":"2026-07-03T14:44:23.595Z","updatedAt":"2026-07-03T14:44:23.600Z","startTimeCreatedAt":"2026-07-03T14:44:23.596Z","startTimeModifiedAt":null,"endTimeCreatedAt":"2026-07-03T14:44:23.596Z","endTimeModifiedAt":null}],"IncidentEvents":[{"id":20005539,"type":"update","message":"We’ve validated that all search index rebuilds that were triggered between 22:20 UTC on June 30 and 16:40 UTC on July 1 which were stuck in a ‘submitted’ status have been correctly processed. A code fix was successfully deployed and customers are no longer impacted as of 00:59 UTC on July 3.\n\nCustomers were previously notified of this issue via Trust messaging here: https://status.salesforce.com/incidents/20004177 \n\nWe apologize for how this incident may have affected you and your business.\n","createdAt":"2026-07-03T14:44:23.603Z","updatedAt":"2026-07-03T14:44:23.607Z"}],"timeline":[{"title":"Update","content":"We’ve validated that all search index rebuilds that were triggered between 22:20 UTC on June 30 and 16:40 UTC on July 1 which were stuck in a ‘submitted’ status have been correctly processed. A code fix was successfully deployed and customers are no longer impacted as of 00:59 UTC on July 3.\n\nCustomers were previously notified of this issue via Trust messaging here: https://status.salesforce.com/incidents/20004177 \n\nWe apologize for how this incident may have affected you and your business.\n","createdAt":"2026-07-03T14:44:23.603Z","updatedAt":"2026-07-03T14:44:23.607Z","entryType":"event","sourceId":5539,"sourceType":"event"},{"title":"Resolved","content":"Incident Resolved","createdAt":"2026-07-03T14:44:23.596Z","updatedAt":null,"entryType":"impact_end","endTime":"2026-07-03T00:59:00.000Z","sourceId":4531,"sourceType":"impact","impactStartTime":"2026-07-03T14:44:23.596Z"},{"title":"Degradation Started","content":"featurePerfDegradation","createdAt":"2026-07-03T14:44:23.596Z","updatedAt":null,"entryType":"impact_start","startTime":"2026-06-30T22:20:00.000Z","sourceId":4531,"sourceType":"impact","impactStartTime":"2026-07-03T14:44:23.596Z"}]},{"id":20004127,"externalId":"91813148","message":{"rootCause":null,"actionPlan":null,"pathToResolution":null},"additionalInformation":"","isCore":false,"affectsAll":false,"status":"Resolved","type":"Degradation","createdAt":"2026-06-18T16:03:26.325Z","updatedAt":"2026-06-18T16:47:37.524Z","instanceKeys":["SPIFF-US1"],"serviceKeys":["Spiff"],"IncidentImpacts":[{"id":20004443,"startTime":"2026-06-18T16:02:00.000Z","endTime":"2026-06-18T16:47:00.000Z","type":"salesforceSpiffFeatureDisruption","severity":"minor","createdAt":"2026-06-18T16:03:26.434Z","updatedAt":"2026-06-18T16:47:37.521Z","startTimeCreatedAt":"2026-06-18T16:03:26.435Z","startTimeModifiedAt":null,"endTimeCreatedAt":"2026-06-18T16:47:37.522Z","endTimeModifiedAt":null}],"IncidentEvents":[],"timeline":[{"title":"Resolved","content":"Incident Resolved","createdAt":"2026-06-18T16:47:37.522Z","updatedAt":null,"entryType":"impact_end","endTime":"2026-06-18T16:47:00.000Z","sourceId":4443,"sourceType":"impact","impactStartTime":"2026-06-18T16:03:26.435Z"},{"title":"Degradation Started","content":"salesforceSpiffFeatureDisruption","createdAt":"2026-06-18T16:03:26.435Z","updatedAt":null,"entryType":"impact_start","startTime":"2026-06-18T16:02:00.000Z","sourceId":4443,"sourceType":"impact","impactStartTime":"2026-06-18T16:03:26.435Z"}]},{"id":20004194,"externalId":"92345520","message":{"rootCause":null,"actionPlan":null,"pathToResolution":null},"additionalInformation":"","isCore":false,"affectsAll":false,"status":"Resolved","type":"Degradation","createdAt":"2026-07-03T14:06:36.590Z","updatedAt":"2026-07-03T14:06:36.701Z","instanceKeys":["AUS58","AUS94","BRA38","CHE12","ITA8","SGP2S","SWE6S","SWE10","USA592","USA916S","USA1136S","USA1152S"],"serviceKeys":["Customer360Audiences"],"IncidentImpacts":[{"id":20004512,"startTime":"2026-06-30T22:20:00.000Z","endTime":"2026-07-02T05:56:00.000Z","type":"featurePerfDegradation","severity":"minor","createdAt":"2026-07-03T14:06:36.687Z","updatedAt":"2026-07-03T14:06:36.692Z","startTimeCreatedAt":"2026-07-03T14:06:36.687Z","startTimeModifiedAt":null,"endTimeCreatedAt":"2026-07-03T14:06:36.687Z","endTimeModifiedAt":null}],"IncidentEvents":[{"id":20005520,"type":"update","message":"We’ve validated that all search index rebuilds that were triggered between 22:20 UTC on June 30 and 16:40 UTC on July 1 which were stuck in a ‘submitted’ status have been correctly processed. A code fix was successfully deployed and customers are no longer impacted as of 05:56 UTC on July 2.\n\nCustomers were previously notified of this issue via Trust messaging here: https://status.salesforce.com/incidents/20004177 \n\nWe apologize for how this incident may have affected you and your business.\n","createdAt":"2026-07-03T14:06:36.694Z","updatedAt":"2026-07-03T14:06:36.699Z"}],"timeline":[{"title":"Update","content":"We’ve validated that all search index rebuilds that were triggered between 22:20 UTC on June 30 and 16:40 UTC on July 1 which were stuck in a ‘submitted’ status have been correctly processed. A code fix was successfully deployed and customers are no longer impacted as of 05:56 UTC on July 2.\n\nCustomers were previously notified of this issue via Trust messaging here: https://status.salesforce.com/incidents/20004177 \n\nWe apologize for how this incident may have affected you and your business.\n","createdAt":"2026-07-03T14:06:36.694Z","updatedAt":"2026-07-03T14:06:36.699Z","entryType":"event","sourceId":5520,"sourceType":"event"},{"title":"Resolved","content":"Incident Resolved","createdAt":"2026-07-03T14:06:36.687Z","updatedAt":null,"entryType":"impact_end","endTime":"2026-07-02T05:56:00.000Z","sourceId":4512,"sourceType":"impact","impactStartTime":"2026-07-03T14:06:36.687Z"},{"title":"Degradation Started","content":"featurePerfDegradation","createdAt":"2026-07-03T14:06:36.687Z","updatedAt":null,"entryType":"impact_start","startTime":"2026-06-30T22:20:00.000Z","sourceId":4512,"sourceType":"impact","impactStartTime":"2026-07-03T14:06:36.687Z"}]},{"id":20004196,"externalId":"92345520","message":{"rootCause":null,"actionPlan":null,"pathToResolution":null},"additionalInformation":"","isCore":false,"affectsAll":false,"status":"Resolved","type":"Degradation","createdAt":"2026-07-03T14:10:16.972Z","updatedAt":"2026-07-03T14:10:17.075Z","instanceKeys":["CHE16","CS273","CS316","DEU38","DEU72","DEU128","FRA98S","GBR112","IND2S","IND14S","IND88","JPN182S","SWE56","SWE80","SWE122","USA272","USA434S","USA494","USA560","USA562","USA568","USA728","USA924","USA942S"],"serviceKeys":["Customer360Audiences"],"IncidentImpacts":[{"id":20004514,"startTime":"2026-06-30T22:20:00.000Z","endTime":"2026-07-02T07:59:00.000Z","type":"featurePerfDegradation","severity":"minor","createdAt":"2026-07-03T14:10:17.064Z","updatedAt":"2026-07-03T14:10:17.068Z","startTimeCreatedAt":"2026-07-03T14:10:17.064Z","startTimeModifiedAt":null,"endTimeCreatedAt":"2026-07-03T14:10:17.064Z","endTimeModifiedAt":null}],"IncidentEvents":[{"id":20005522,"type":"update","message":"We’ve validated that all search index rebuilds that were triggered between 22:20 UTC on June 30 and 16:40 UTC on July 1 which were stuck in a ‘submitted’ status have been correctly processed. A code fix was successfully deployed and customers are no longer impacted as of 07:59 UTC on July 2.\n\nCustomers were previously notified of this issue via Trust messaging here: https://status.salesforce.com/incidents/20004177 \n\nWe apologize for how this incident may have affected you and your business.\n","createdAt":"2026-07-03T14:10:17.070Z","updatedAt":"2026-07-03T14:10:17.073Z"}],"timeline":[{"title":"Update","content":"We’ve validated that all search index rebuilds that were triggered between 22:20 UTC on June 30 and 16:40 UTC on July 1 which were stuck in a ‘submitted’ status have been correctly processed. A code fix was successfully deployed and customers are no longer impacted as of 07:59 UTC on July 2.\n\nCustomers were previously notified of this issue via Trust messaging here: https://status.salesforce.com/incidents/20004177 \n\nWe apologize for how this incident may have affected you and your business.\n","createdAt":"2026-07-03T14:10:17.070Z","updatedAt":"2026-07-03T14:10:17.073Z","entryType":"event","sourceId":5522,"sourceType":"event"},{"title":"Resolved","content":"Incident Resolved","createdAt":"2026-07-03T14:10:17.064Z","updatedAt":null,"entryType":"impact_end","endTime":"2026-07-02T07:59:00.000Z","sourceId":4514,"sourceType":"impact","impactStartTime":"2026-07-03T14:10:17.064Z"},{"title":"Degradation Started","content":"featurePerfDegradation","createdAt":"2026-07-03T14:10:17.064Z","updatedAt":null,"entryType":"impact_start","startTime":"2026-06-30T22:20:00.000Z","sourceId":4514,"sourceType":"impact","impactStartTime":"2026-07-03T14:10:17.064Z"}]},{"id":20004197,"externalId":"92345520","message":{"rootCause":null,"actionPlan":null,"pathToResolution":null},"additionalInformation":"","isCore":false,"affectsAll":false,"status":"Resolved","type":"Degradation","createdAt":"2026-07-03T14:12:09.264Z","updatedAt":"2026-07-03T14:12:10.765Z","instanceKeys":["AUS26S","GBR96","SWE112","USA314","USA338","USA836S"],"serviceKeys":["Customer360Audiences"],"IncidentImpacts":[{"id":20004515,"startTime":"2026-06-30T22:20:00.000Z","endTime":"2026-07-02T08:38:00.000Z","type":"featurePerfDegradation","severity":"minor","createdAt":"2026-07-03T14:12:10.755Z","updatedAt":"2026-07-03T14:12:10.759Z","startTimeCreatedAt":"2026-07-03T14:12:10.756Z","startTimeModifiedAt":null,"endTimeCreatedAt":"2026-07-03T14:12:10.756Z","endTimeModifiedAt":null}],"IncidentEvents":[{"id":20005523,"type":"update","message":"We’ve validated that all search index rebuilds that were triggered between 22:20 UTC on June 30 and 16:40 UTC on July 1 which were stuck in a ‘submitted’ status have been correctly processed. A code fix was successfully deployed and customers are no longer impacted as of 08:38 UTC on July 2.\n\nCustomers were previously notified of this issue via Trust messaging here: https://status.salesforce.com/incidents/20004177 \n\nWe apologize for how this incident may have affected you and your business.\n","createdAt":"2026-07-03T14:12:10.761Z","updatedAt":"2026-07-03T14:12:10.764Z"}],"timeline":[{"title":"Update","content":"We’ve validated that all search index rebuilds that were triggered between 22:20 UTC on June 30 and 16:40 UTC on July 1 which were stuck in a ‘submitted’ status have been correctly processed. A code fix was successfully deployed and customers are no longer impacted as of 08:38 UTC on July 2.\n\nCustomers were previously notified of this issue via Trust messaging here: https://status.salesforce.com/incidents/20004177 \n\nWe apologize for how this incident may have affected you and your business.\n","createdAt":"2026-07-03T14:12:10.761Z","updatedAt":"2026-07-03T14:12:10.764Z","entryType":"event","sourceId":5523,"sourceType":"event"},{"title":"Resolved","content":"Incident Resolved","createdAt":"2026-07-03T14:12:10.756Z","updatedAt":null,"entryType":"impact_end","endTime":"2026-07-02T08:38:00.000Z","sourceId":4515,"sourceType":"impact","impactStartTime":"2026-07-03T14:12:10.756Z"},{"title":"Degradation Started","content":"featurePerfDegradation","createdAt":"2026-07-03T14:12:10.756Z","updatedAt":null,"entryType":"impact_start","startTime":"2026-06-30T22:20:00.000Z","sourceId":4515,"sourceType":"impact","impactStartTime":"2026-07-03T14:12:10.756Z"}]},{"id":20004225,"externalId":"92517080","message":{"rootCause":null,"actionPlan":null,"pathToResolution":null},"additionalInformation":"","isCore":false,"affectsAll":false,"status":"Resolved","type":"Disruption","createdAt":"2026-07-06T13:32:04.129Z","updatedAt":"2026-07-06T14:31:02.601Z","instanceKeys":["HEROKUVIRGINIA"],"serviceKeys":["Apps","CedarPrivateSpaces"],"IncidentImpacts":[{"id":20004544,"startTime":"2026-07-06T13:00:00.000Z","endTime":"2026-07-06T14:30:00.000Z","type":"herokuServiceDisruption","severity":"major","createdAt":"2026-07-06T13:32:04.230Z","updatedAt":"2026-07-06T14:31:02.596Z","startTimeCreatedAt":"2026-07-06T13:32:04.230Z","startTimeModifiedAt":null,"endTimeCreatedAt":"2026-07-06T14:31:02.596Z","endTimeModifiedAt":null}],"IncidentEvents":[{"id":20005560,"type":"update","message":"Engineers have verified some service recovery and are monitoring for full impact resolution.","createdAt":"2026-07-06T14:12:45.846Z","updatedAt":"2026-07-06T14:12:45.849Z"},{"id":20005559,"type":"update","message":"Engineers have identified an issue with an upstream service provider that  impacts customers with apps in Cedar Private Spaces. Customers may experience failures with starting and scaling dynos of Cedar Private Spaces apps in Virginia. Engineers are working with the upstream provider to expedite a resolution.","createdAt":"2026-07-06T13:54:19.563Z","updatedAt":"2026-07-06T13:54:19.568Z"}],"timeline":[{"title":"Resolved","content":"Incident Resolved","createdAt":"2026-07-06T14:31:02.596Z","updatedAt":null,"entryType":"impact_end","endTime":"2026-07-06T14:30:00.000Z","sourceId":4544,"sourceType":"impact","impactStartTime":"2026-07-06T13:32:04.230Z"},{"title":"Update","content":"Engineers have verified some service recovery and are monitoring for full impact resolution.","createdAt":"2026-07-06T14:12:45.846Z","updatedAt":"2026-07-06T14:12:45.849Z","entryType":"event","sourceId":5560,"sourceType":"event"},{"title":"Update","content":"Engineers have identified an issue with an upstream service provider that  impacts customers with apps in Cedar Private Spaces. Customers may experience failures with starting and scaling dynos of Cedar Private Spaces apps in Virginia. Engineers are working with the upstream provider to expedite a resolution.","createdAt":"2026-07-06T13:54:19.563Z","updatedAt":"2026-07-06T13:54:19.568Z","entryType":"event","sourceId":5559,"sourceType":"event"},{"title":"Disruption Started","content":"herokuServiceDisruption","createdAt":"2026-07-06T13:32:04.230Z","updatedAt":null,"entryType":"impact_start","startTime":"2026-07-06T13:00:00.000Z","sourceId":4544,"sourceType":"impact","impactStartTime":"2026-07-06T13:32:04.230Z"}]},{"id":20004198,"externalId":"92345520","message":{"rootCause":null,"actionPlan":null,"pathToResolution":null},"additionalInformation":"","isCore":false,"affectsAll":false,"status":"Resolved","type":"Degradation","createdAt":"2026-07-03T14:13:55.623Z","updatedAt":"2026-07-03T14:13:55.723Z","instanceKeys":["ARE2S","CS279","CS321","DEU120","DEU132","FRA48","GBR48","GBR56","ITA10","ITA36","KOR2S","SWE20","SWE44S","SWE58","SWE68","SWE98","SWE120S","SWE130S","USA238","USA312","USA328","USA624","USA630","USA688","USA884S","USA944S","USA1164"],"serviceKeys":["Customer360Audiences"],"IncidentImpacts":[{"id":20004516,"startTime":"2026-06-30T22:20:00.000Z","endTime":"2026-07-02T09:58:00.000Z","type":"featurePerfDegradation","severity":"minor","createdAt":"2026-07-03T14:13:55.714Z","updatedAt":"2026-07-03T14:13:55.717Z","startTimeCreatedAt":"2026-07-03T14:13:55.714Z","startTimeModifiedAt":null,"endTimeCreatedAt":"2026-07-03T14:13:55.714Z","endTimeModifiedAt":null}],"IncidentEvents":[{"id":20005524,"type":"update","message":"We’ve validated that all search index rebuilds that were triggered between 22:20 UTC on June 30 and 16:40 UTC on July 1 which were stuck in a ‘submitted’ status have been correctly processed. A code fix was successfully deployed and customers are no longer impacted as of 09:58 UTC on July 2.\n\nCustomers were previously notified of this issue via Trust messaging here: https://status.salesforce.com/incidents/20004177 \n\nWe apologize for how this incident may have affected you and your business.\n","createdAt":"2026-07-03T14:13:55.719Z","updatedAt":"2026-07-03T14:13:55.722Z"}],"timeline":[{"title":"Update","content":"We’ve validated that all search index rebuilds that were triggered between 22:20 UTC on June 30 and 16:40 UTC on July 1 which were stuck in a ‘submitted’ status have been correctly processed. A code fix was successfully deployed and customers are no longer impacted as of 09:58 UTC on July 2.\n\nCustomers were previously notified of this issue via Trust messaging here: https://status.salesforce.com/incidents/20004177 \n\nWe apologize for how this incident may have affected you and your business.\n","createdAt":"2026-07-03T14:13:55.719Z","updatedAt":"2026-07-03T14:13:55.722Z","entryType":"event","sourceId":5524,"sourceType":"event"},{"title":"Resolved","content":"Incident Resolved","createdAt":"2026-07-03T14:13:55.714Z","updatedAt":null,"entryType":"impact_end","endTime":"2026-07-02T09:58:00.000Z","sourceId":4516,"sourceType":"impact","impactStartTime":"2026-07-03T14:13:55.714Z"},{"title":"Degradation Started","content":"featurePerfDegradation","createdAt":"2026-07-03T14:13:55.714Z","updatedAt":null,"entryType":"impact_start","startTime":"2026-06-30T22:20:00.000Z","sourceId":4516,"sourceType":"impact","impactStartTime":"2026-07-03T14:13:55.714Z"}]},{"id":20004221,"externalId":"92345520","message":{"rootCause":null,"actionPlan":null,"pathToResolution":null},"additionalInformation":"","isCore":false,"affectsAll":false,"status":"Resolved","type":"Degradation","createdAt":"2026-07-03T15:04:44.825Z","updatedAt":"2026-07-03T15:04:44.949Z","instanceKeys":["AP52","AP54","BRA4S","BRA36","CS269","CS317","CS318","CS319","CS338","DEU14S","DEU16S","GBR2S","GBR4S","GBR40S","GBR42S","GBR68","GBR102","GBR106S","GBR110S","ISR4S","JPN2S","JPN6S","JPN20S","JPN28S","JPN156","KOR4S","SWE126","USA2S","USA22S","USA30S","USA276","USA294","USA476","USA566","USA614","USA640","USA642","USA650","USA654S","USA660S","USA664S","USA668S","USA770S","USA886S","USA888S","USA892S","USA902S","USA952S","USA1148S","USA1150S"],"serviceKeys":["Customer360Audiences"],"IncidentImpacts":[{"id":20004539,"startTime":"2026-06-30T22:20:00.000Z","endTime":"2026-07-03T12:10:00.000Z","type":"featurePerfDegradation","severity":"minor","createdAt":"2026-07-03T15:04:44.939Z","updatedAt":"2026-07-03T15:04:44.943Z","startTimeCreatedAt":"2026-07-03T15:04:44.939Z","startTimeModifiedAt":null,"endTimeCreatedAt":"2026-07-03T15:04:44.939Z","endTimeModifiedAt":null}],"IncidentEvents":[{"id":20005548,"type":"update","message":"We’ve validated that all search index rebuilds that were triggered between 22:20 UTC on June 30 and 16:40 UTC on July 1 which were stuck in a ‘submitted’ status have been correctly processed. A code fix was successfully deployed and customers are no longer impacted as of 12:10 UTC on July 3.\n\nCustomers were previously notified of this issue via Trust messaging here: https://status.salesforce.com/incidents/20004177 \n\nWe apologize for how this incident may have affected you and your business.\n","createdAt":"2026-07-03T15:04:44.944Z","updatedAt":"2026-07-03T15:04:44.948Z"}],"timeline":[{"title":"Update","content":"We’ve validated that all search index rebuilds that were triggered between 22:20 UTC on June 30 and 16:40 UTC on July 1 which were stuck in a ‘submitted’ status have been correctly processed. A code fix was successfully deployed and customers are no longer impacted as of 12:10 UTC on July 3.\n\nCustomers were previously notified of this issue via Trust messaging here: https://status.salesforce.com/incidents/20004177 \n\nWe apologize for how this incident may have affected you and your business.\n","createdAt":"2026-07-03T15:04:44.944Z","updatedAt":"2026-07-03T15:04:44.948Z","entryType":"event","sourceId":5548,"sourceType":"event"},{"title":"Resolved","content":"Incident Resolved","createdAt":"2026-07-03T15:04:44.939Z","updatedAt":null,"entryType":"impact_end","endTime":"2026-07-03T12:10:00.000Z","sourceId":4539,"sourceType":"impact","impactStartTime":"2026-07-03T15:04:44.939Z"},{"title":"Degradation Started","content":"featurePerfDegradation","createdAt":"2026-07-03T15:04:44.939Z","updatedAt":null,"entryType":"impact_start","startTime":"2026-06-30T22:20:00.000Z","sourceId":4539,"sourceType":"impact","impactStartTime":"2026-07-03T15:04:44.939Z"}]},{"id":20004226,"externalId":"92522278","message":{"rootCause":null,"actionPlan":null,"pathToResolution":null},"additionalInformation":"","isCore":false,"affectsAll":false,"status":"Resolved","type":"Disruption","createdAt":"2026-07-06T15:53:05.825Z","updatedAt":"2026-07-06T16:28:25.716Z","instanceKeys":["BRA44","CS237","NA224","NA226","NA233","NA238","NA242","NA243","NA246","NA247","USA220","USA726","USA794","USA842","USA848"],"serviceKeys":["Customer360Audiences"],"IncidentImpacts":[{"id":20004545,"startTime":"2026-07-06T11:10:00.000Z","endTime":"2026-07-06T16:15:00.000Z","type":"salesforceDataCloudFeatureDisruption","severity":"major","createdAt":"2026-07-06T15:53:05.923Z","updatedAt":"2026-07-06T16:28:25.711Z","startTimeCreatedAt":"2026-07-06T15:53:05.924Z","startTimeModifiedAt":null,"endTimeCreatedAt":"2026-07-06T16:28:25.711Z","endTimeModifiedAt":null}],"IncidentEvents":[],"timeline":[{"title":"Resolved","content":"Incident Resolved","createdAt":"2026-07-06T16:28:25.711Z","updatedAt":null,"entryType":"impact_end","endTime":"2026-07-06T16:15:00.000Z","sourceId":4545,"sourceType":"impact","impactStartTime":"2026-07-06T15:53:05.924Z"},{"title":"Disruption Started","content":"salesforceDataCloudFeatureDisruption","createdAt":"2026-07-06T15:53:05.924Z","updatedAt":null,"entryType":"impact_start","startTime":"2026-07-06T11:10:00.000Z","sourceId":4545,"sourceType":"impact","impactStartTime":"2026-07-06T15:53:05.924Z"}]},{"id":20004199,"externalId":"92345520","message":{"rootCause":null,"actionPlan":null,"pathToResolution":null},"additionalInformation":"","isCore":false,"affectsAll":false,"status":"Resolved","type":"Degradation","createdAt":"2026-07-03T14:15:57.322Z","updatedAt":"2026-07-03T14:15:57.449Z","instanceKeys":["ARE4S","AUS6S","CS282","CS283","DEU8S","DEU56","DEU112","FRA50","FRA84","GBR64","GBR70","GBR82","GBR100","IND150","ISR2S","ISR6","ITA38","SWE4S","USA418","USA604","USA842","USA854","USA1154S"],"serviceKeys":["Customer360Audiences"],"IncidentImpacts":[{"id":20004517,"startTime":"2026-06-30T22:20:00.000Z","endTime":"2026-07-02T10:58:00.000Z","type":"featurePerfDegradation","severity":"minor","createdAt":"2026-07-03T14:15:57.433Z","updatedAt":"2026-07-03T14:15:57.439Z","startTimeCreatedAt":"2026-07-03T14:15:57.434Z","startTimeModifiedAt":null,"endTimeCreatedAt":"2026-07-03T14:15:57.434Z","endTimeModifiedAt":null}],"IncidentEvents":[{"id":20005525,"type":"update","message":"We’ve validated that all search index rebuilds that were triggered between 22:20 UTC on June 30 and 16:40 UTC on July 1 which were stuck in a ‘submitted’ status have been correctly processed. A code fix was successfully deployed and customers are no longer impacted as of 10:58 UTC on July 2.\n\nCustomers were previously notified of this issue via Trust messaging here: https://status.salesforce.com/incidents/20004177 \n\nWe apologize for how this incident may have affected you and your business.\n","createdAt":"2026-07-03T14:15:57.442Z","updatedAt":"2026-07-03T14:15:57.447Z"}],"timeline":[{"title":"Update","content":"We’ve validated that all search index rebuilds that were triggered between 22:20 UTC on June 30 and 16:40 UTC on July 1 which were stuck in a ‘submitted’ status have been correctly processed. A code fix was successfully deployed and customers are no longer impacted as of 10:58 UTC on July 2.\n\nCustomers were previously notified of this issue via Trust messaging here: https://status.salesforce.com/incidents/20004177 \n\nWe apologize for how this incident may have affected you and your business.\n","createdAt":"2026-07-03T14:15:57.442Z","updatedAt":"2026-07-03T14:15:57.447Z","entryType":"event","sourceId":5525,"sourceType":"event"},{"title":"Resolved","content":"Incident Resolved","createdAt":"2026-07-03T14:15:57.434Z","updatedAt":null,"entryType":"impact_end","endTime":"2026-07-02T10:58:00.000Z","sourceId":4517,"sourceType":"impact","impactStartTime":"2026-07-03T14:15:57.434Z"},{"title":"Degradation Started","content":"featurePerfDegradation","createdAt":"2026-07-03T14:15:57.434Z","updatedAt":null,"entryType":"impact_start","startTime":"2026-06-30T22:20:00.000Z","sourceId":4517,"sourceType":"impact","impactStartTime":"2026-07-03T14:15:57.434Z"}]},{"id":20004227,"externalId":"92527160","message":{"rootCause":null,"actionPlan":null,"pathToResolution":null},"additionalInformation":"","isCore":false,"affectsAll":false,"status":"Resolved","type":"Degradation","createdAt":"2026-07-06T18:46:38.829Z","updatedAt":"2026-07-08T18:33:54.058Z","instanceKeys":["AP52","AP53","AP54","AP58","AP60","CS236","CS237","CS238","CS239","CS240","CS241","CS242","CS243","CS244","CS245","CS246","CS247","CS248","CS249","CS250","CS251","CS252","CS253","CS254","CS255","CS256","CS257","CS258","CS259","CS260","CS261","CS262","CS263","CS264","CS265","CS266","CS267","CS268","CS269","CS270","CS271","CS272","CS273","CS274","CS275","CS276","CS277","CS278","CS279","CS280","CS281","CS282","CS283","CS316","CS317","CS318","CS319","CS320","CS321","CS328","CS329","CS330","CS331","CS333","CS335","CS336","CS338","CS339","CS343","CS344","EU49","EU50","EU51","EU52","EU53","EU54","EU55","EU56","NA223","NA224","NA225","NA226","NA231","NA232","NA233","NA234","NA235","NA236","NA237","NA238"],"serviceKeys":["coreService"],"IncidentImpacts":[{"id":20004546,"startTime":"2026-07-01T01:00:00.000Z","endTime":"2026-07-06T23:35:00.000Z","type":"intermittentLoginErrors","severity":"minor","createdAt":"2026-07-06T18:46:38.936Z","updatedAt":"2026-07-08T18:33:54.088Z","startTimeCreatedAt":"2026-07-06T18:46:38.936Z","startTimeModifiedAt":"2026-07-06T19:33:56.527Z","endTimeCreatedAt":"2026-07-07T00:04:37.817Z","endTimeModifiedAt":"2026-07-08T18:33:54.088Z"}],"IncidentEvents":[{"id":20005567,"type":"update","message":"As of 23:35 UTC, July 3, 2026, we have completed the rollback across all impacted instances and validated remediation efforts.\n\nWe apologize for how this incident affected you and your business. We will undertake a full investigation of the incident, establishing the underlying cause, and preventative action to avoid a repeat in the future.","createdAt":"2026-07-07T00:04:37.826Z","updatedAt":"2026-07-07T00:04:37.832Z"},{"id":20005566,"type":"update","message":"The rollback is continuing to progress. \n\nWe'll provide another update upon completion of the rollback, or sooner if additional information becomes available.","createdAt":"2026-07-06T22:13:36.307Z","updatedAt":"2026-07-06T22:13:36.312Z"},{"id":20005565,"type":"update","message":"The rollback is in progress. We're resolving configuration blocks affecting a portion of the remaining instances and continue to monitor for service restoration.\n\nWe'll provide an update in 90 minutes or sooner if additional information becomes available.","createdAt":"2026-07-06T20:39:06.054Z","updatedAt":"2026-07-06T20:39:06.058Z"},{"id":20005564,"type":"update","message":"We have identified a recent deployment as the trigger for this issue and are actively rolling  it back as part of our mitigation efforts to restore services.\n\nWe'll provide an update in 60 minutes or sooner if additional information becomes available.","createdAt":"2026-07-06T19:33:56.531Z","updatedAt":"2026-07-06T19:33:56.537Z"}],"timeline":[{"title":"Update","content":"As of 23:35 UTC, July 3, 2026, we have completed the rollback across all impacted instances and validated remediation efforts.\n\nWe apologize for how this incident affected you and your business. We will undertake a full investigation of the incident, establishing the underlying cause, and preventative action to avoid a repeat in the future.","createdAt":"2026-07-07T00:04:37.826Z","updatedAt":"2026-07-07T00:04:37.832Z","entryType":"event","sourceId":5567,"sourceType":"event"},{"title":"Resolved","content":"Incident Resolved","createdAt":"2026-07-07T00:04:37.817Z","updatedAt":"2026-07-08T18:33:54.088Z","entryType":"impact_end","endTime":"2026-07-06T23:35:00.000Z","sourceId":4546,"sourceType":"impact","impactStartTime":"2026-07-06T18:46:38.936Z"},{"title":"Update","content":"The rollback is continuing to progress. \n\nWe'll provide another update upon completion of the rollback, or sooner if additional information becomes available.","createdAt":"2026-07-06T22:13:36.307Z","updatedAt":"2026-07-06T22:13:36.312Z","entryType":"event","sourceId":5566,"sourceType":"event"},{"title":"Update","content":"The rollback is in progress. We're resolving configuration blocks affecting a portion of the remaining instances and continue to monitor for service restoration.\n\nWe'll provide an update in 90 minutes or sooner if additional information becomes available.","createdAt":"2026-07-06T20:39:06.054Z","updatedAt":"2026-07-06T20:39:06.058Z","entryType":"event","sourceId":5565,"sourceType":"event"},{"title":"Update","content":"We have identified a recent deployment as the trigger for this issue and are actively rolling  it back as part of our mitigation efforts to restore services.\n\nWe'll provide an update in 60 minutes or sooner if additional information becomes available.","createdAt":"2026-07-06T19:33:56.531Z","updatedAt":"2026-07-06T19:33:56.537Z","entryType":"event","sourceId":5564,"sourceType":"event"},{"title":"Degradation Started","content":"intermittentLoginErrors","createdAt":"2026-07-06T18:46:38.936Z","updatedAt":"2026-07-06T19:33:56.527Z","entryType":"impact_start","startTime":"2026-07-01T01:00:00.000Z","sourceId":4546,"sourceType":"impact","impactStartTime":"2026-07-06T18:46:38.936Z"}]},{"id":20004128,"externalId":"91817365","message":{"rootCause":null,"actionPlan":null,"pathToResolution":null},"additionalInformation":"","isCore":false,"affectsAll":false,"status":"Resolved","type":"Degradation","createdAt":"2026-06-18T18:22:47.391Z","updatedAt":"2026-06-18T18:40:24.100Z","instanceKeys":["USA710S","USA712S","USA714","USA716","USA718","USA720","USA722","USA724","USA726","USA728","USA730","USA732","USA734","USA736","USA738","USA740","USA742","USA744","USA746","USA748","USA750S","USA752S","USA754S","USA756S","USA758S","USA760S","USA762S","USA764S","USA766S","USA768S","USA770S","USA772S","USA774S","USA776","USA778","USA780","USA786S","USA788","USA790","USA792S","USA804S","USA810","USA830","USA836S","USA838","USA840","USA842","USA844","USA846","USA848","USA850","USA852","USA854","USA860","USA862","USA864","USA866","USA868","USA916S","USA918","USA920","USA922","USA924","USA926","USA932S","USA934S","USA936S","USA938S","USA940S","USA942S","USA944S","USA946S","USA952S","USA954S","USA996S"],"serviceKeys":["coreService"],"IncidentImpacts":[{"id":20004444,"startTime":"2026-06-18T17:05:00.000Z","endTime":"2026-06-18T18:30:00.000Z","type":"performanceDegradation","severity":"minor","createdAt":"2026-06-18T18:22:47.498Z","updatedAt":"2026-06-18T18:40:24.095Z","startTimeCreatedAt":"2026-06-18T18:22:47.498Z","startTimeModifiedAt":null,"endTimeCreatedAt":"2026-06-18T18:40:24.096Z","endTimeModifiedAt":null}],"IncidentEvents":[{"id":20005379,"type":"update","message":"We have identified the trigger that was causing the intermittent timeout issue as a resource constraint. Our teams have increased the necessary resources which has alleviated the impact and mitigated this issue. Customers should no longer experience intermittent timeouts when accessing Salesforce services.\n\nWe apologize for how you and your business may have been affected by this incident. We will thoroughly investigate the incident, confirming the technical trigger, the underlying cause, and preventive action to avoid a repeat in the future.","createdAt":"2026-06-18T18:40:24.104Z","updatedAt":"2026-06-18T18:40:24.108Z"},{"id":20005378,"type":"update","message":"We're aware of an issue affecting the Salesforce Core service. As a result, customers may experience intermittent timeouts when accessing Salesforce services. We are actively investigating potential triggers and working to restore full service functionality. \n\nWe'll provide an update in 30 minutes or sooner if additional information becomes available.","createdAt":"2026-06-18T18:22:47.506Z","updatedAt":"2026-06-18T18:22:47.510Z"}],"timeline":[{"title":"Update","content":"We have identified the trigger that was causing the intermittent timeout issue as a resource constraint. Our teams have increased the necessary resources which has alleviated the impact and mitigated this issue. Customers should no longer experience intermittent timeouts when accessing Salesforce services.\n\nWe apologize for how you and your business may have been affected by this incident. We will thoroughly investigate the incident, confirming the technical trigger, the underlying cause, and preventive action to avoid a repeat in the future.","createdAt":"2026-06-18T18:40:24.104Z","updatedAt":"2026-06-18T18:40:24.108Z","entryType":"event","sourceId":5379,"sourceType":"event"},{"title":"Resolved","content":"Incident Resolved","createdAt":"2026-06-18T18:40:24.096Z","updatedAt":null,"entryType":"impact_end","endTime":"2026-06-18T18:30:00.000Z","sourceId":4444,"sourceType":"impact","impactStartTime":"2026-06-18T18:22:47.498Z"},{"title":"Update","content":"We're aware of an issue affecting the Salesforce Core service. As a result, customers may experience intermittent timeouts when accessing Salesforce services. We are actively investigating potential triggers and working to restore full service functionality. \n\nWe'll provide an update in 30 minutes or sooner if additional information becomes available.","createdAt":"2026-06-18T18:22:47.506Z","updatedAt":"2026-06-18T18:22:47.510Z","entryType":"event","sourceId":5378,"sourceType":"event"},{"title":"Degradation Started","content":"performanceDegradation","createdAt":"2026-06-18T18:22:47.498Z","updatedAt":null,"entryType":"impact_start","startTime":"2026-06-18T17:05:00.000Z","sourceId":4444,"sourceType":"impact","impactStartTime":"2026-06-18T18:22:47.498Z"}]},{"id":20004129,"externalId":"91807036","message":{"rootCause":null,"actionPlan":null,"pathToResolution":null},"additionalInformation":"","isCore":false,"affectsAll":false,"status":"Resolved","type":"Degradation","createdAt":"2026-06-18T19:03:47.575Z","updatedAt":"2026-06-18T19:03:47.848Z","instanceKeys":["AUS58","AUS60","AUS66","AUS68","AUS72","AUS74","AUS76","AUS84","AUS86","AUS90","AUS94","AUS102","BRA16","BRA18","BRA28","BRA36","BRA48","BRA50","BRA58","CAN26","CAN28","CAN36","CAN38","CAN44","CAN46","CAN48","CAN50","CAN52","CAN54","CAN56","CAN96","GBR124","IDN8","JPN132","JPN136","JPN138","JPN140","JPN142","JPN146","JPN150","JPN156","JPN158","JPN160","JPN164","JPN166","JPN168","JPN188","SWE60S","USA26","USA34","USA36","USA220","USA226","USA228","USA230","USA232","USA236","USA272","USA286","USA288","USA290","USA292","USA294","USA296","USA300","USA302","USA304","USA312","USA314","USA318","USA322","USA328","USA330","USA332","USA338","USA340","USA342","USA344","USA350","USA354","USA356","USA358","USA364","USA372","USA374","USA376","USA412","USA414","USA416","USA418","USA420","USA422","USA424","USA426","USA428","USA430","USA436","USA438","USA440","USA450","USA462","USA464","USA466","USA468","USA470","USA472","USA474","USA476","USA478","USA480","USA496","USA538","USA544","USA546","USA548","USA550","USA552","USA554","USA560","USA562","USA564","USA566","USA570","USA572","USA574","USA576","USA578","USA580","USA584","USA586","USA588","USA590","USA592","USA594","USA596","USA598","USA600","USA602","USA604","USA606","USA644","USA646","USA648","USA650","USA652","USA674","USA676","USA678","USA680","USA682","USA684","USA686","USA688","USA690","USA692","USA694","USA696","USA698","USA700","USA702","USA704","USA706","USA708","USA714","USA716","USA718","USA722","USA728","USA730","USA732","USA734","USA736","USA738","USA742","USA790","USA810","USA830","USA838","USA840","USA846","USA850","USA852","USA854","USA856","USA858","USA860","USA864","USA866","USA868","USA876","USA878","USA920","USA922","USA924","USA926","USA960","USA994","USA1000","USA1012","USA1016","USA1022","USA1024","USA1026","USA1028","USA1030","USA1032","USA1034","USA1038","USA1040","USA1042","USA1044","USA1046","USA1048","USA1050","USA1056","USA1078","USA1082","USA1092","USA1108","USA1110","USA1112","USA1122","USA1126","USA1132","USA1140","USA1160","USA1164","USA1172","USA1176","USA1182","USA1184","USA1186","USA1188","USA1190","USA1192","USA1222","USA1224"],"serviceKeys":["coreService"],"IncidentImpacts":[{"id":20004445,"startTime":"2026-06-18T05:30:00.000Z","endTime":"2026-06-18T19:00:00.000Z","type":"featurePerfDegradation","severity":"minor","createdAt":"2026-06-18T19:03:47.833Z","updatedAt":"2026-06-18T19:03:47.838Z","startTimeCreatedAt":"2026-06-18T19:03:47.833Z","startTimeModifiedAt":null,"endTimeCreatedAt":"2026-06-18T19:03:47.833Z","endTimeModifiedAt":null}],"IncidentEvents":[{"id":20005380,"type":"update","message":"Some customers may have experienced an issue with Service Cloud where agents encountered unexpected pop-ups while working on record pages, disrupting normal agent workflows. We identified the trigger and resolved the issue by deploying an updated release to affected instances. Customers on the affected instances have been restored to full service. We apologize for any inconvenience this may have caused. We'll perform a full investigation of the incident and take preventive action to avoid a repeat in the future.\n","createdAt":"2026-06-18T19:03:47.841Z","updatedAt":"2026-06-18T19:03:47.845Z"}],"timeline":[{"title":"Update","content":"Some customers may have experienced an issue with Service Cloud where agents encountered unexpected pop-ups while working on record pages, disrupting normal agent workflows. We identified the trigger and resolved the issue by deploying an updated release to affected instances. Customers on the affected instances have been restored to full service. We apologize for any inconvenience this may have caused. We'll perform a full investigation of the incident and take preventive action to avoid a repeat in the future.\n","createdAt":"2026-06-18T19:03:47.841Z","updatedAt":"2026-06-18T19:03:47.845Z","entryType":"event","sourceId":5380,"sourceType":"event"},{"title":"Resolved","content":"Incident Resolved","createdAt":"2026-06-18T19:03:47.833Z","updatedAt":null,"entryType":"impact_end","endTime":"2026-06-18T19:00:00.000Z","sourceId":4445,"sourceType":"impact","impactStartTime":"2026-06-18T19:03:47.833Z"},{"title":"Degradation Started","content":"featurePerfDegradation","createdAt":"2026-06-18T19:03:47.833Z","updatedAt":null,"entryType":"impact_start","startTime":"2026-06-18T05:30:00.000Z","sourceId":4445,"sourceType":"impact","impactStartTime":"2026-06-18T19:03:47.833Z"}]},{"id":20004130,"externalId":"91807036","message":{"rootCause":null,"actionPlan":null,"pathToResolution":null},"additionalInformation":"For full details, please click visit the Trust post here: https://status.salesforce.com/incidents/20004126","isCore":false,"affectsAll":false,"status":"Resolved","type":"Degradation","createdAt":"2026-06-18T20:22:37.674Z","updatedAt":"2026-06-18T20:23:23.024Z","instanceKeys":["AUS88","BRA14","BRA24","BRA30","BRA32","BRA34","BRA38","BRA44","CAN34","CAN40","CAN42","CAN80","CAN98","USA234","USA238","USA274","USA276","USA278","USA280","USA282","USA324","USA326","USA336","USA346","USA348","USA352","USA408","USA410","USA442","USA444","USA452","USA454","USA456","USA460","USA494","USA556","USA558","USA568","USA582","USA608","USA610","USA612","USA614","USA616","USA618","USA620","USA622","USA624","USA626","USA628","USA630","USA632","USA634","USA636","USA638","USA640","USA642","USA720","USA744","USA746","USA748","USA776","USA778","USA842","USA844","USA848","USA862","USA1018","USA1052","USA1054","USA1124","USA1158","USA1270"],"serviceKeys":["coreService"],"IncidentImpacts":[{"id":20004446,"startTime":"2026-06-18T05:30:00.000Z","endTime":"2026-06-18T20:15:00.000Z","type":"featurePerfDegradation","severity":"minor","createdAt":"2026-06-18T20:22:37.821Z","updatedAt":"2026-06-18T20:22:37.828Z","startTimeCreatedAt":"2026-06-18T20:22:37.821Z","startTimeModifiedAt":null,"endTimeCreatedAt":"2026-06-18T20:22:37.821Z","endTimeModifiedAt":null}],"IncidentEvents":[{"id":20005382,"type":"update","message":"Some customers may have experienced an issue with Service Cloud where agents encountered unexpected pop-ups while working on record pages, disrupting normal agent workflows. We identified the trigger and resolved the issue by deploying an updated release to affected instances. Customers on the affected instances have been restored to full service. We apologize for any inconvenience this may have caused. We'll perform a full investigation of the incident and take preventive action to avoid a repeat in the future.","createdAt":"2026-06-18T20:22:37.831Z","updatedAt":"2026-06-18T20:22:37.835Z"}],"timeline":[{"title":"Update","content":"Some customers may have experienced an issue with Service Cloud where agents encountered unexpected pop-ups while working on record pages, disrupting normal agent workflows. We identified the trigger and resolved the issue by deploying an updated release to affected instances. Customers on the affected instances have been restored to full service. We apologize for any inconvenience this may have caused. We'll perform a full investigation of the incident and take preventive action to avoid a repeat in the future.","createdAt":"2026-06-18T20:22:37.831Z","updatedAt":"2026-06-18T20:22:37.835Z","entryType":"event","sourceId":5382,"sourceType":"event"},{"title":"Resolved","content":"Incident Resolved","createdAt":"2026-06-18T20:22:37.821Z","updatedAt":null,"entryType":"impact_end","endTime":"2026-06-18T20:15:00.000Z","sourceId":4446,"sourceType":"impact","impactStartTime":"2026-06-18T20:22:37.821Z"},{"title":"Degradation Started","content":"featurePerfDegradation","createdAt":"2026-06-18T20:22:37.821Z","updatedAt":null,"entryType":"impact_start","startTime":"2026-06-18T05:30:00.000Z","sourceId":4446,"sourceType":"impact","impactStartTime":"2026-06-18T20:22:37.821Z"}]},{"id":20004131,"externalId":"91776788","message":{"rootCause":null,"actionPlan":null,"pathToResolution":null},"additionalInformation":"","isCore":false,"affectsAll":false,"status":"Active","type":"Degradation","createdAt":"2026-06-18T20:53:44.455Z","updatedAt":"2026-07-08T02:46:32.855Z","instanceKeys":["CS316","CS317","CS318","CS319","CS320","CS321"],"serviceKeys":["coreService"],"IncidentImpacts":[{"id":20004447,"startTime":"2026-06-17T14:43:00.000Z","endTime":null,"type":"featurePerfDegradation","severity":"minor","createdAt":"2026-06-18T20:53:44.560Z","updatedAt":"2026-06-18T20:53:44.565Z","startTimeCreatedAt":"2026-06-18T20:53:44.560Z","startTimeModifiedAt":null,"endTimeCreatedAt":null,"endTimeModifiedAt":null}],"IncidentEvents":[{"id":20005579,"type":"update","message":"Our restoration efforts with our third-party infrastructure provider are progressing. A temporary solution to restore power to the affected data center is being developed, with an estimated target of mid-July 2026 to restore customer access and services. A permanent repair requiring replacement of damaged electrical components is also underway and will involve a longer timeline. The impact remains limited to sandbox environments, and production services continue to be unaffected. We will provide an update as significant developments occur or sooner if new information becomes available. ","createdAt":"2026-07-08T02:46:32.893Z","updatedAt":"2026-07-08T02:46:32.898Z"},{"id":20005453,"type":"update","message":"Restoration efforts with our third-party infrastructure provider continue to move forward. Current information on restoration timelines, milestones, and permanent remediation suggests that completion is expected within several weeks. The impact is limited to sandbox environments, and production services remain unaffected.\n\nWe'll provide additional updates as significant developments occur or sooner if new information becomes available.\n","createdAt":"2026-06-25T19:18:09.390Z","updatedAt":"2026-06-25T19:18:09.394Z"},{"id":20005447,"type":"update","message":"We continue to make steady progress in restoring services and remain closely engaged with our third-party infrastructure provider. The impact is limited to customers with sandbox environments on a subset of instances. Production environments remain unaffected.\n\nWe will provide additional updates as significant developments occur or sooner if new information becomes available.","createdAt":"2026-06-25T03:20:44.145Z","updatedAt":"2026-06-25T03:20:44.151Z"},{"id":20005446,"type":"update","message":"We continue to make progress toward restoring services and remain in close coordination with our third-party infrastructure provider as recovery efforts continue. The impact remains limited to customers with sandbox environments on a subset of instances, and there is no impact to production environments.\nWe'll provide further updates upon significant developments or sooner as new information becomes available.\n","createdAt":"2026-06-24T06:15:42.019Z","updatedAt":"2026-06-24T06:15:42.024Z"},{"id":20005444,"type":"update","message":"We continue to make progress to restore services. We remain in close coordination with our third-party infrastructure provider and are actively working toward a resolution.\nPlease note that the impact remains limited to customers with sandbox environments on a subset of instances, and there is no impact to production environments. \n\nWe will provide an update within 24 hours or sooner as new information becomes available.\n","createdAt":"2026-06-23T04:54:16.071Z","updatedAt":"2026-06-23T04:54:16.074Z"},{"id":20005411,"type":"update","message":"We remain fully engaged and are working in close coordination with the vendor to restore services as quickly as possible. We will continue to monitor the situation and provide an update as soon as new information becomes available.","createdAt":"2026-06-19T05:14:02.308Z","updatedAt":"2026-06-19T05:14:02.311Z"},{"id":20005384,"type":"update","message":"We’re investigating an issue impacting multiple sandbox instances, where some customers may experience difficulties accessing some files uploaded to long-term file storage. We’ve identified this is linked to an issue with our third-party infrastructure provider, and they’re actively working to restore their services. Our team remains fully engaged and is collaborating closely with the vendor to restore the services as quickly as possible.\n\nWe're actively monitoring the recovery and will share the next update as soon as new information is available\n","createdAt":"2026-06-18T21:10:16.069Z","updatedAt":"2026-06-18T21:10:16.073Z"}],"timeline":[{"title":"Update","content":"Our restoration efforts with our third-party infrastructure provider are progressing. A temporary solution to restore power to the affected data center is being developed, with an estimated target of mid-July 2026 to restore customer access and services. A permanent repair requiring replacement of damaged electrical components is also underway and will involve a longer timeline. The impact remains limited to sandbox environments, and production services continue to be unaffected. We will provide an update as significant developments occur or sooner if new information becomes available. ","createdAt":"2026-07-08T02:46:32.893Z","updatedAt":"2026-07-08T02:46:32.898Z","entryType":"event","sourceId":5579,"sourceType":"event"},{"title":"Update","content":"Restoration efforts with our third-party infrastructure provider continue to move forward. Current information on restoration timelines, milestones, and permanent remediation suggests that completion is expected within several weeks. The impact is limited to sandbox environments, and production services remain unaffected.\n\nWe'll provide additional updates as significant developments occur or sooner if new information becomes available.\n","createdAt":"2026-06-25T19:18:09.390Z","updatedAt":"2026-06-25T19:18:09.394Z","entryType":"event","sourceId":5453,"sourceType":"event"},{"title":"Update","content":"We continue to make steady progress in restoring services and remain closely engaged with our third-party infrastructure provider. The impact is limited to customers with sandbox environments on a subset of instances. Production environments remain unaffected.\n\nWe will provide additional updates as significant developments occur or sooner if new information becomes available.","createdAt":"2026-06-25T03:20:44.145Z","updatedAt":"2026-06-25T03:20:44.151Z","entryType":"event","sourceId":5447,"sourceType":"event"},{"title":"Update","content":"We continue to make progress toward restoring services and remain in close coordination with our third-party infrastructure provider as recovery efforts continue. The impact remains limited to customers with sandbox environments on a subset of instances, and there is no impact to production environments.\nWe'll provide further updates upon significant developments or sooner as new information becomes available.\n","createdAt":"2026-06-24T06:15:42.019Z","updatedAt":"2026-06-24T06:15:42.024Z","entryType":"event","sourceId":5446,"sourceType":"event"},{"title":"Update","content":"We continue to make progress to restore services. We remain in close coordination with our third-party infrastructure provider and are actively working toward a resolution.\nPlease note that the impact remains limited to customers with sandbox environments on a subset of instances, and there is no impact to production environments. \n\nWe will provide an update within 24 hours or sooner as new information becomes available.\n","createdAt":"2026-06-23T04:54:16.071Z","updatedAt":"2026-06-23T04:54:16.074Z","entryType":"event","sourceId":5444,"sourceType":"event"},{"title":"Update","content":"We remain fully engaged and are working in close coordination with the vendor to restore services as quickly as possible. We will continue to monitor the situation and provide an update as soon as new information becomes available.","createdAt":"2026-06-19T05:14:02.308Z","updatedAt":"2026-06-19T05:14:02.311Z","entryType":"event","sourceId":5411,"sourceType":"event"},{"title":"Update","content":"We’re investigating an issue impacting multiple sandbox instances, where some customers may experience difficulties accessing some files uploaded to long-term file storage. We’ve identified this is linked to an issue with our third-party infrastructure provider, and they’re actively working to restore their services. Our team remains fully engaged and is collaborating closely with the vendor to restore the services as quickly as possible.\n\nWe're actively monitoring the recovery and will share the next update as soon as new information is available\n","createdAt":"2026-06-18T21:10:16.069Z","updatedAt":"2026-06-18T21:10:16.073Z","entryType":"event","sourceId":5384,"sourceType":"event"},{"title":"Degradation Started","content":"featurePerfDegradation","createdAt":"2026-06-18T20:53:44.560Z","updatedAt":null,"entryType":"impact_start","startTime":"2026-06-17T14:43:00.000Z","sourceId":4447,"sourceType":"impact","impactStartTime":"2026-06-18T20:53:44.560Z"}]},{"id":20004132,"externalId":"91826931","message":{"rootCause":null,"actionPlan":null,"pathToResolution":null},"additionalInformation":"","isCore":false,"affectsAll":false,"status":"Resolved","type":"Degradation","createdAt":"2026-06-18T22:20:08.543Z","updatedAt":"2026-06-18T22:20:08.680Z","instanceKeys":["USA9002","USA9004S","USA9006S","USA9008","USA9010S","USA9012S","USA9014","USA9016S","USA9018S","USA9020","USA9022S","USA9024S","USA9026","USA9028S"],"serviceKeys":["ServiceCloudMessagingChannels"],"IncidentImpacts":[{"id":20004448,"startTime":"2026-06-18T21:33:00.000Z","endTime":"2026-06-18T21:40:00.000Z","type":"serviceCloudMessagingDegradation","severity":"minor","createdAt":"2026-06-18T22:20:08.673Z","updatedAt":"2026-06-18T22:20:08.678Z","startTimeCreatedAt":"2026-06-18T22:20:08.673Z","startTimeModifiedAt":null,"endTimeCreatedAt":"2026-06-18T22:20:08.673Z","endTimeModifiedAt":null}],"IncidentEvents":[],"timeline":[{"title":"Resolved","content":"Incident Resolved","createdAt":"2026-06-18T22:20:08.673Z","updatedAt":null,"entryType":"impact_end","endTime":"2026-06-18T21:40:00.000Z","sourceId":4448,"sourceType":"impact","impactStartTime":"2026-06-18T22:20:08.673Z"},{"title":"Degradation Started","content":"serviceCloudMessagingDegradation","createdAt":"2026-06-18T22:20:08.673Z","updatedAt":null,"entryType":"impact_start","startTime":"2026-06-18T21:33:00.000Z","sourceId":4448,"sourceType":"impact","impactStartTime":"2026-06-18T22:20:08.673Z"}]},{"id":20004133,"externalId":"91807036","message":{"rootCause":null,"actionPlan":null,"pathToResolution":null},"additionalInformation":"For full details, please click visit the Trust post here: https://status.salesforce.com/incidents/20004126","isCore":false,"affectsAll":false,"status":"Resolved","type":"Degradation","createdAt":"2026-06-18T22:44:43.626Z","updatedAt":"2026-06-18T22:45:39.694Z","instanceKeys":["EU51","EU55"],"serviceKeys":["coreService"],"IncidentImpacts":[{"id":20004449,"startTime":"2026-06-18T05:30:00.000Z","endTime":"2026-06-18T22:44:00.000Z","type":"featurePerfDegradation","severity":"minor","createdAt":"2026-06-18T22:44:43.723Z","updatedAt":"2026-06-18T22:44:43.728Z","startTimeCreatedAt":"2026-06-18T22:44:43.723Z","startTimeModifiedAt":null,"endTimeCreatedAt":"2026-06-18T22:44:43.723Z","endTimeModifiedAt":null}],"IncidentEvents":[{"id":20005385,"type":"update","message":"Some customers may have experienced an issue with Service Cloud where agents encountered unexpected pop-ups while working on record pages, disrupting normal agent workflows. We identified the trigger and resolved the issue by deploying an updated release to affected instances. Customers on the affected instances have been restored to full service. We apologize for any inconvenience this may have caused. We'll perform a full investigation of the incident and take preventive action to avoid a repeat in the future.","createdAt":"2026-06-18T22:44:43.730Z","updatedAt":"2026-06-18T22:44:43.734Z"}],"timeline":[{"title":"Update","content":"Some customers may have experienced an issue with Service Cloud where agents encountered unexpected pop-ups while working on record pages, disrupting normal agent workflows. We identified the trigger and resolved the issue by deploying an updated release to affected instances. Customers on the affected instances have been restored to full service. We apologize for any inconvenience this may have caused. We'll perform a full investigation of the incident and take preventive action to avoid a repeat in the future.","createdAt":"2026-06-18T22:44:43.730Z","updatedAt":"2026-06-18T22:44:43.734Z","entryType":"event","sourceId":5385,"sourceType":"event"},{"title":"Resolved","content":"Incident Resolved","createdAt":"2026-06-18T22:44:43.723Z","updatedAt":null,"entryType":"impact_end","endTime":"2026-06-18T22:44:00.000Z","sourceId":4449,"sourceType":"impact","impactStartTime":"2026-06-18T22:44:43.723Z"},{"title":"Degradation Started","content":"featurePerfDegradation","createdAt":"2026-06-18T22:44:43.723Z","updatedAt":null,"entryType":"impact_start","startTime":"2026-06-18T05:30:00.000Z","sourceId":4449,"sourceType":"impact","impactStartTime":"2026-06-18T22:44:43.723Z"}]},{"id":20004200,"externalId":"92345520","message":{"rootCause":null,"actionPlan":null,"pathToResolution":null},"additionalInformation":"","isCore":false,"affectsAll":false,"status":"Resolved","type":"Degradation","createdAt":"2026-07-03T14:17:59.357Z","updatedAt":"2026-07-03T14:17:59.468Z","instanceKeys":["AUS60","AUS72","CAN48","DEU84","DEU86","DEU94","DEU96","DEU108","DEU118","DEU150S","FRA32","FRA36","FRA76","FRA88","GBR36","GBR38","GBR74","GBR78","GBR86","SWE12","SWE78","USA428","USA490S","USA590","USA898S","USA1156S"],"serviceKeys":["Customer360Audiences"],"IncidentImpacts":[{"id":20004518,"startTime":"2026-06-30T22:20:00.000Z","endTime":"2026-07-02T11:56:00.000Z","type":"featurePerfDegradation","severity":"minor","createdAt":"2026-07-03T14:17:59.455Z","updatedAt":"2026-07-03T14:17:59.459Z","startTimeCreatedAt":"2026-07-03T14:17:59.455Z","startTimeModifiedAt":null,"endTimeCreatedAt":"2026-07-03T14:17:59.455Z","endTimeModifiedAt":null}],"IncidentEvents":[{"id":20005526,"type":"update","message":"\nWe’ve validated that all search index rebuilds that were triggered between 22:20 UTC on June 30 and 16:40 UTC on July 1 which were stuck in a ‘submitted’ status have been correctly processed. A code fix was successfully deployed and customers are no longer impacted as of 11:56 UTC on July 2.\n\nCustomers were previously notified of this issue via Trust messaging here: https://status.salesforce.com/incidents/20004177 \n\nWe apologize for how this incident may have affected you and your business.\n\n","createdAt":"2026-07-03T14:17:59.461Z","updatedAt":"2026-07-03T14:17:59.465Z"}],"timeline":[{"title":"Update","content":"\nWe’ve validated that all search index rebuilds that were triggered between 22:20 UTC on June 30 and 16:40 UTC on July 1 which were stuck in a ‘submitted’ status have been correctly processed. A code fix was successfully deployed and customers are no longer impacted as of 11:56 UTC on July 2.\n\nCustomers were previously notified of this issue via Trust messaging here: https://status.salesforce.com/incidents/20004177 \n\nWe apologize for how this incident may have affected you and your business.\n\n","createdAt":"2026-07-03T14:17:59.461Z","updatedAt":"2026-07-03T14:17:59.465Z","entryType":"event","sourceId":5526,"sourceType":"event"},{"title":"Resolved","content":"Incident Resolved","createdAt":"2026-07-03T14:17:59.455Z","updatedAt":null,"entryType":"impact_end","endTime":"2026-07-02T11:56:00.000Z","sourceId":4518,"sourceType":"impact","impactStartTime":"2026-07-03T14:17:59.455Z"},{"title":"Degradation Started","content":"featurePerfDegradation","createdAt":"2026-07-03T14:17:59.455Z","updatedAt":null,"entryType":"impact_start","startTime":"2026-06-30T22:20:00.000Z","sourceId":4518,"sourceType":"impact","impactStartTime":"2026-07-03T14:17:59.455Z"}]},{"id":20004228,"externalId":"92534729","message":{"rootCause":null,"actionPlan":null,"pathToResolution":null},"additionalInformation":"","isCore":false,"affectsAll":false,"status":"Resolved","type":"Degradation","createdAt":"2026-07-06T22:29:55.255Z","updatedAt":"2026-07-06T22:30:15.717Z","instanceKeys":["NA253"],"serviceKeys":["coreService"],"IncidentImpacts":[{"id":20004547,"startTime":"2026-07-06T21:29:00.000Z","endTime":"2026-07-06T21:36:00.000Z","type":"performanceDegradation","severity":"minor","createdAt":"2026-07-06T22:29:55.355Z","updatedAt":"2026-07-06T22:29:55.360Z","startTimeCreatedAt":"2026-07-06T22:29:55.355Z","startTimeModifiedAt":null,"endTimeCreatedAt":"2026-07-06T22:29:55.355Z","endTimeModifiedAt":null}],"IncidentEvents":[],"timeline":[{"title":"Resolved","content":"Incident Resolved","createdAt":"2026-07-06T22:29:55.355Z","updatedAt":null,"entryType":"impact_end","endTime":"2026-07-06T21:36:00.000Z","sourceId":4547,"sourceType":"impact","impactStartTime":"2026-07-06T22:29:55.355Z"},{"title":"Degradation Started","content":"performanceDegradation","createdAt":"2026-07-06T22:29:55.355Z","updatedAt":null,"entryType":"impact_start","startTime":"2026-07-06T21:29:00.000Z","sourceId":4547,"sourceType":"impact","impactStartTime":"2026-07-06T22:29:55.355Z"}]},{"id":20004134,"externalId":"91828824","message":{"rootCause":null,"actionPlan":null,"pathToResolution":null},"additionalInformation":"Data Cloud Feature Disruption","isCore":false,"affectsAll":false,"status":"Resolved","type":"Degradation","createdAt":"2026-06-19T00:00:36.774Z","updatedAt":"2026-06-19T09:00:18.730Z","instanceKeys":["CHE2S","CS279","CS283","CS316","CS321","DEU6S","GBR44S","IND2S","JPN2S","JPN4S","JPN184S","KOR2S","NA236","NA238","SGP4S","SWE28S","USA300","USA710S","USA794","USA838","USA840","USA876","USA1140"],"serviceKeys":["Customer360Audiences"],"IncidentImpacts":[{"id":20004450,"startTime":"2026-06-12T19:52:00.000Z","endTime":"2026-06-19T04:08:00.000Z","type":"featureServiceDisruption","severity":"minor","createdAt":"2026-06-19T00:00:37.198Z","updatedAt":"2026-06-19T09:00:18.727Z","startTimeCreatedAt":"2026-06-19T00:00:37.198Z","startTimeModifiedAt":"2026-06-19T09:00:18.727Z","endTimeCreatedAt":"2026-06-19T09:00:18.727Z","endTimeModifiedAt":null}],"IncidentEvents":[{"id":20005414,"type":"update","message":"We've resolved an issue impacting Data Cloud CRM Connector Streams containing custom date fields ‌for Data Cloud and Marketing Cloud. The trigger for the issue was traced to a code change introduced in a recent release. We've developed and deployed a fix across impacted instances, and confirmed full restoration of services.\n\nWe've also determined that the start time of impact was different than initially understood. We've revised the start time of the Trust post to more accurately reflect the time customers may have begun to experience impact. We apologize for any confusion caused by this.\n\nWe apologize for how this incident may have impacted you and your business. We'll undertake a full investigation of the incident, establishing the technical trigger, the underlying cause, and preventive action to avoid a repeat in the future.\n","createdAt":"2026-06-19T09:00:18.732Z","updatedAt":"2026-06-19T09:08:04.577Z"},{"id":20005413,"type":"update","message":"We continue to roll out the fix across all impacted instances, and are monitoring progress until deployment is complete and services are fully stabilized.\n\nWe will provide an update once the rollout is complete, or sooner if new information becomes available.","createdAt":"2026-06-19T07:26:52.429Z","updatedAt":"2026-06-19T07:26:52.432Z"},{"id":20005405,"type":"update","message":"There are no additional updates at this time. Our teams continue to assess streams created during the impact window and are actively working to restore those that were affected.\nWe will provide an update in 90 minutes or sooner if additional information becomes available.\n","createdAt":"2026-06-19T04:18:47.892Z","updatedAt":"2026-06-19T04:18:47.895Z"},{"id":20005394,"type":"update","message":"We have deployed a fix to prevent new Data Cloud and Marketing Cloud CRM Connector Streams containing date-time and date-only field types from being affected by this issue. We continue to assess streams that were created during the impact window, and our teams are actively working to restore those affected streams.\n\nWe'll provide an update in 60 minutes or sooner if additional information becomes available.\n","createdAt":"2026-06-19T01:56:25.885Z","updatedAt":"2026-06-19T01:56:25.888Z"},{"id":20005393,"type":"update","message":"After further investigation, we narrowed the scope of impacted instances and confirmed that some instances are no longer considered impacted. We will exclude those instances from future communications.\nWe apologize for any confusion this may have caused.","createdAt":"2026-06-19T01:50:42.164Z","updatedAt":"2026-06-19T01:50:42.168Z"},{"id":20005389,"type":"update","message":"We believe we've identified the trigger of the issue impacting Data Cloud and Marketing Cloud streams. A recent code change incorrectly affects the handling of date-time and date-only fields, preventing new streams containing these field types from deploying successfully. We're developing a fix and it's currently in testing. Once validated, we will deploy this to all impacted instances. We also continue to assess the full scope of impact. \n\nWe'll provide an update in 30 minutes or sooner if additional information becomes available.","createdAt":"2026-06-19T00:39:26.324Z","updatedAt":"2026-06-19T00:39:26.327Z"},{"id":20005388,"type":"update","message":"We're investigating a feature disruption issue impacting our Data Cloud and Marketing Cloud customers. When deploying a stream, some users are encountering an error and are unable to complete this action. We're trying to reproduce the issue as an initial resolution step to support ongoing troubleshooting. We are also reviewing any recent changes that may be contributing to the issue while also looking into the full scope of the impact. \n\nWe'll provide an update in 30 minutes or sooner if additional information becomes available. ","createdAt":"2026-06-19T00:01:11.066Z","updatedAt":"2026-06-19T00:01:11.072Z"}],"timeline":[{"title":"Update","content":"We've resolved an issue impacting Data Cloud CRM Connector Streams containing custom date fields ‌for Data Cloud and Marketing Cloud. The trigger for the issue was traced to a code change introduced in a recent release. We've developed and deployed a fix across impacted instances, and confirmed full restoration of services.\n\nWe've also determined that the start time of impact was different than initially understood. We've revised the start time of the Trust post to more accurately reflect the time customers may have begun to experience impact. We apologize for any confusion caused by this.\n\nWe apologize for how this incident may have impacted you and your business. We'll undertake a full investigation of the incident, establishing the technical trigger, the underlying cause, and preventive action to avoid a repeat in the future.\n","createdAt":"2026-06-19T09:00:18.732Z","updatedAt":"2026-06-19T09:08:04.577Z","entryType":"event","sourceId":5414,"sourceType":"event"},{"title":"Resolved","content":"Incident Resolved","createdAt":"2026-06-19T09:00:18.727Z","updatedAt":null,"entryType":"impact_end","endTime":"2026-06-19T04:08:00.000Z","sourceId":4450,"sourceType":"impact","impactStartTime":"2026-06-19T00:00:37.198Z"},{"title":"Update","content":"We continue to roll out the fix across all impacted instances, and are monitoring progress until deployment is complete and services are fully stabilized.\n\nWe will provide an update once the rollout is complete, or sooner if new information becomes available.","createdAt":"2026-06-19T07:26:52.429Z","updatedAt":"2026-06-19T07:26:52.432Z","entryType":"event","sourceId":5413,"sourceType":"event"},{"title":"Update","content":"There are no additional updates at this time. Our teams continue to assess streams created during the impact window and are actively working to restore those that were affected.\nWe will provide an update in 90 minutes or sooner if additional information becomes available.\n","createdAt":"2026-06-19T04:18:47.892Z","updatedAt":"2026-06-19T04:18:47.895Z","entryType":"event","sourceId":5405,"sourceType":"event"},{"title":"Update","content":"We have deployed a fix to prevent new Data Cloud and Marketing Cloud CRM Connector Streams containing date-time and date-only field types from being affected by this issue. We continue to assess streams that were created during the impact window, and our teams are actively working to restore those affected streams.\n\nWe'll provide an update in 60 minutes or sooner if additional information becomes available.\n","createdAt":"2026-06-19T01:56:25.885Z","updatedAt":"2026-06-19T01:56:25.888Z","entryType":"event","sourceId":5394,"sourceType":"event"},{"title":"Update","content":"After further investigation, we narrowed the scope of impacted instances and confirmed that some instances are no longer considered impacted. We will exclude those instances from future communications.\nWe apologize for any confusion this may have caused.","createdAt":"2026-06-19T01:50:42.164Z","updatedAt":"2026-06-19T01:50:42.168Z","entryType":"event","sourceId":5393,"sourceType":"event"},{"title":"Update","content":"We believe we've identified the trigger of the issue impacting Data Cloud and Marketing Cloud streams. A recent code change incorrectly affects the handling of date-time and date-only fields, preventing new streams containing these field types from deploying successfully. We're developing a fix and it's currently in testing. Once validated, we will deploy this to all impacted instances. We also continue to assess the full scope of impact. \n\nWe'll provide an update in 30 minutes or sooner if additional information becomes available.","createdAt":"2026-06-19T00:39:26.324Z","updatedAt":"2026-06-19T00:39:26.327Z","entryType":"event","sourceId":5389,"sourceType":"event"},{"title":"Update","content":"We're investigating a feature disruption issue impacting our Data Cloud and Marketing Cloud customers. When deploying a stream, some users are encountering an error and are unable to complete this action. We're trying to reproduce the issue as an initial resolution step to support ongoing troubleshooting. We are also reviewing any recent changes that may be contributing to the issue while also looking into the full scope of the impact. \n\nWe'll provide an update in 30 minutes or sooner if additional information becomes available. ","createdAt":"2026-06-19T00:01:11.066Z","updatedAt":"2026-06-19T00:01:11.072Z","entryType":"event","sourceId":5388,"sourceType":"event"},{"title":"Degradation Started","content":"featureServiceDisruption","createdAt":"2026-06-19T00:00:37.198Z","updatedAt":"2026-06-19T09:00:18.727Z","entryType":"impact_start","startTime":"2026-06-12T19:52:00.000Z","sourceId":4450,"sourceType":"impact","impactStartTime":"2026-06-19T00:00:37.198Z"}]},{"id":20004201,"externalId":"92345520","message":{"rootCause":null,"actionPlan":null,"pathToResolution":null},"additionalInformation":"","isCore":false,"affectsAll":false,"status":"Resolved","type":"Degradation","createdAt":"2026-07-03T14:20:25.821Z","updatedAt":"2026-07-03T14:20:25.924Z","instanceKeys":["AUS22S","CS253","GBR54","GBR66","GBR80","GBR88","GBR136S","GBR138S","IND140S","ITA24","NA225","NA251","SWE34","USA424","USA554","USA744","USA848","USA1128S","USA1132"],"serviceKeys":["Customer360Audiences"],"IncidentImpacts":[{"id":20004519,"startTime":"2026-06-30T22:20:00.000Z","endTime":"2026-07-02T12:54:00.000Z","type":"featurePerfDegradation","severity":"minor","createdAt":"2026-07-03T14:20:25.911Z","updatedAt":"2026-07-03T14:20:25.916Z","startTimeCreatedAt":"2026-07-03T14:20:25.912Z","startTimeModifiedAt":null,"endTimeCreatedAt":"2026-07-03T14:20:25.912Z","endTimeModifiedAt":null}],"IncidentEvents":[{"id":20005527,"type":"update","message":"We’ve validated that all search index rebuilds that were triggered between 22:20 UTC on June 30 and 16:40 UTC on July 1 which were stuck in a ‘submitted’ status have been correctly processed. A code fix was successfully deployed and customers are no longer impacted as of 12:54 UTC on July 2.\n\nCustomers were previously notified of this issue via Trust messaging here: https://status.salesforce.com/incidents/20004177 \n\nWe apologize for how this incident may have affected you and your business.\n","createdAt":"2026-07-03T14:20:25.918Z","updatedAt":"2026-07-03T14:20:25.922Z"}],"timeline":[{"title":"Update","content":"We’ve validated that all search index rebuilds that were triggered between 22:20 UTC on June 30 and 16:40 UTC on July 1 which were stuck in a ‘submitted’ status have been correctly processed. A code fix was successfully deployed and customers are no longer impacted as of 12:54 UTC on July 2.\n\nCustomers were previously notified of this issue via Trust messaging here: https://status.salesforce.com/incidents/20004177 \n\nWe apologize for how this incident may have affected you and your business.\n","createdAt":"2026-07-03T14:20:25.918Z","updatedAt":"2026-07-03T14:20:25.922Z","entryType":"event","sourceId":5527,"sourceType":"event"},{"title":"Resolved","content":"Incident Resolved","createdAt":"2026-07-03T14:20:25.912Z","updatedAt":null,"entryType":"impact_end","endTime":"2026-07-02T12:54:00.000Z","sourceId":4519,"sourceType":"impact","impactStartTime":"2026-07-03T14:20:25.912Z"},{"title":"Degradation Started","content":"featurePerfDegradation","createdAt":"2026-07-03T14:20:25.912Z","updatedAt":null,"entryType":"impact_start","startTime":"2026-06-30T22:20:00.000Z","sourceId":4519,"sourceType":"impact","impactStartTime":"2026-07-03T14:20:25.912Z"}]},{"id":20004229,"externalId":"92550848","message":{"rootCause":null,"actionPlan":null,"pathToResolution":null},"additionalInformation":"","isCore":false,"affectsAll":false,"status":"Resolved","type":"Degradation","createdAt":"2026-07-07T08:16:57.174Z","updatedAt":"2026-07-07T14:26:39.613Z","instanceKeys":["AUS102","BRA14","BRA50","CHE16","DEU52","FRA42","JPN170","SWE18","USA320","USA352","USA494","USA548","USA580","USA600","USA648","USA650","USA726","USA810"],"serviceKeys":["Customer360Audiences"],"IncidentImpacts":[{"id":20004548,"startTime":"2026-07-01T05:23:00.000Z","endTime":"2026-07-07T11:10:00.000Z","type":"salesforceDataCloudFeatureDegradation","severity":"minor","createdAt":"2026-07-07T08:16:57.264Z","updatedAt":"2026-07-07T14:26:39.609Z","startTimeCreatedAt":"2026-07-07T08:16:57.264Z","startTimeModifiedAt":null,"endTimeCreatedAt":"2026-07-07T14:26:39.609Z","endTimeModifiedAt":null}],"IncidentEvents":[],"timeline":[{"title":"Resolved","content":"Incident Resolved","createdAt":"2026-07-07T14:26:39.609Z","updatedAt":null,"entryType":"impact_end","endTime":"2026-07-07T11:10:00.000Z","sourceId":4548,"sourceType":"impact","impactStartTime":"2026-07-07T08:16:57.264Z"},{"title":"Degradation Started","content":"salesforceDataCloudFeatureDegradation","createdAt":"2026-07-07T08:16:57.264Z","updatedAt":null,"entryType":"impact_start","startTime":"2026-07-01T05:23:00.000Z","sourceId":4548,"sourceType":"impact","impactStartTime":"2026-07-07T08:16:57.264Z"}]},{"id":20004231,"externalId":"92551988","message":{"rootCause":null,"actionPlan":null,"pathToResolution":null},"additionalInformation":"","isCore":false,"affectsAll":false,"status":"Resolved","type":"Degradation","createdAt":"2026-07-07T12:16:23.846Z","updatedAt":"2026-07-07T14:31:20.727Z","instanceKeys":["SWE74"],"serviceKeys":["coreService"],"IncidentImpacts":[{"id":20004551,"startTime":"2026-07-07T07:42:00.000Z","endTime":"2026-07-07T13:57:00.000Z","type":"performanceDegradation","severity":"minor","createdAt":"2026-07-07T12:16:23.962Z","updatedAt":"2026-07-07T14:31:20.722Z","startTimeCreatedAt":"2026-07-07T12:16:23.962Z","startTimeModifiedAt":null,"endTimeCreatedAt":"2026-07-07T14:31:20.723Z","endTimeModifiedAt":null}],"IncidentEvents":[],"timeline":[{"title":"Resolved","content":"Incident Resolved","createdAt":"2026-07-07T14:31:20.723Z","updatedAt":null,"entryType":"impact_end","endTime":"2026-07-07T13:57:00.000Z","sourceId":4551,"sourceType":"impact","impactStartTime":"2026-07-07T12:16:23.962Z"},{"title":"Degradation Started","content":"performanceDegradation","createdAt":"2026-07-07T12:16:23.962Z","updatedAt":null,"entryType":"impact_start","startTime":"2026-07-07T07:42:00.000Z","sourceId":4551,"sourceType":"impact","impactStartTime":"2026-07-07T12:16:23.962Z"}]},{"id":20004232,"externalId":"92581435","message":{"rootCause":null,"actionPlan":null,"pathToResolution":null},"additionalInformation":"","isCore":false,"affectsAll":false,"status":"Resolved","type":"Degradation","createdAt":"2026-07-07T21:39:35.076Z","updatedAt":"2026-07-08T03:31:43.142Z","instanceKeys":["AUS24S","AUS62","AUS72","AUS76","AUS84","AUS90","CHE2S","CHE6","CHE26S","DEU84","FRA2S","GBR94","ITA16","NA238","NA241","USA794","USA840"],"serviceKeys":["MCGrowth"],"IncidentImpacts":[{"id":20004552,"startTime":"2026-07-06T19:00:00.000Z","endTime":"2026-07-08T02:30:00.000Z","type":"featurePerfDegradation","severity":"minor","createdAt":"2026-07-07T21:39:35.169Z","updatedAt":"2026-07-08T03:31:43.138Z","startTimeCreatedAt":"2026-07-07T21:39:35.170Z","startTimeModifiedAt":null,"endTimeCreatedAt":"2026-07-08T03:31:43.138Z","endTimeModifiedAt":null}],"IncidentEvents":[{"id":20005577,"type":"update","message":"Currently customers cannot send transactional emails when using Marketing Cloud Next using the custom automation events or Activation trigger flows.  All standard DMOs will not be impacted.","createdAt":"2026-07-07T21:40:20.493Z","updatedAt":"2026-07-07T21:40:20.497Z"}],"timeline":[{"title":"Resolved","content":"Incident Resolved","createdAt":"2026-07-08T03:31:43.138Z","updatedAt":null,"entryType":"impact_end","endTime":"2026-07-08T02:30:00.000Z","sourceId":4552,"sourceType":"impact","impactStartTime":"2026-07-07T21:39:35.170Z"},{"title":"Update","content":"Currently customers cannot send transactional emails when using Marketing Cloud Next using the custom automation events or Activation trigger flows.  All standard DMOs will not be impacted.","createdAt":"2026-07-07T21:40:20.493Z","updatedAt":"2026-07-07T21:40:20.497Z","entryType":"event","sourceId":5577,"sourceType":"event"},{"title":"Degradation Started","content":"featurePerfDegradation","createdAt":"2026-07-07T21:39:35.170Z","updatedAt":null,"entryType":"impact_start","startTime":"2026-07-06T19:00:00.000Z","sourceId":4552,"sourceType":"impact","impactStartTime":"2026-07-07T21:39:35.170Z"}]},{"id":20004233,"externalId":"92583704","message":{"rootCause":null,"actionPlan":null,"pathToResolution":null},"additionalInformation":"","isCore":false,"affectsAll":false,"status":"Resolved","type":"Degradation","createdAt":"2026-07-07T21:40:03.571Z","updatedAt":"2026-07-07T21:40:03.668Z","instanceKeys":["USA296"],"serviceKeys":["coreService"],"IncidentImpacts":[{"id":20004553,"startTime":"2026-07-07T21:06:00.000Z","endTime":"2026-07-07T21:11:00.000Z","type":"intermittentPageLoadErrors","severity":"minor","createdAt":"2026-07-07T21:40:03.661Z","updatedAt":"2026-07-07T21:40:03.665Z","startTimeCreatedAt":"2026-07-07T21:40:03.661Z","startTimeModifiedAt":null,"endTimeCreatedAt":"2026-07-07T21:40:03.661Z","endTimeModifiedAt":null}],"IncidentEvents":[],"timeline":[{"title":"Resolved","content":"Incident Resolved","createdAt":"2026-07-07T21:40:03.661Z","updatedAt":null,"entryType":"impact_end","endTime":"2026-07-07T21:11:00.000Z","sourceId":4553,"sourceType":"impact","impactStartTime":"2026-07-07T21:40:03.661Z"},{"title":"Degradation Started","content":"intermittentPageLoadErrors","createdAt":"2026-07-07T21:40:03.661Z","updatedAt":null,"entryType":"impact_start","startTime":"2026-07-07T21:06:00.000Z","sourceId":4553,"sourceType":"impact","impactStartTime":"2026-07-07T21:40:03.661Z"}]},{"id":20004234,"externalId":"92584269","message":{"rootCause":null,"actionPlan":null,"pathToResolution":null},"additionalInformation":"","isCore":false,"affectsAll":false,"status":"Resolved","type":"Degradation","createdAt":"2026-07-07T21:49:42.936Z","updatedAt":"2026-07-07T21:49:43.075Z","instanceKeys":["USA544"],"serviceKeys":["coreService"],"IncidentImpacts":[{"id":20004554,"startTime":"2026-07-07T21:08:00.000Z","endTime":"2026-07-07T21:13:00.000Z","type":"pageLoadDelays","severity":"minor","createdAt":"2026-07-07T21:49:43.068Z","updatedAt":"2026-07-07T21:49:43.073Z","startTimeCreatedAt":"2026-07-07T21:49:43.068Z","startTimeModifiedAt":null,"endTimeCreatedAt":"2026-07-07T21:49:43.068Z","endTimeModifiedAt":null}],"IncidentEvents":[],"timeline":[{"title":"Resolved","content":"Incident Resolved","createdAt":"2026-07-07T21:49:43.068Z","updatedAt":null,"entryType":"impact_end","endTime":"2026-07-07T21:13:00.000Z","sourceId":4554,"sourceType":"impact","impactStartTime":"2026-07-07T21:49:43.068Z"},{"title":"Degradation Started","content":"pageLoadDelays","createdAt":"2026-07-07T21:49:43.068Z","updatedAt":null,"entryType":"impact_start","startTime":"2026-07-07T21:08:00.000Z","sourceId":4554,"sourceType":"impact","impactStartTime":"2026-07-07T21:49:43.068Z"}]},{"id":20004235,"externalId":"92590686","message":{"rootCause":null,"actionPlan":null,"pathToResolution":null},"additionalInformation":"","isCore":false,"affectsAll":false,"status":"Resolved","type":"Degradation","createdAt":"2026-07-08T00:27:00.273Z","updatedAt":"2026-07-08T00:52:20.144Z","instanceKeys":["NA244"],"serviceKeys":["coreService"],"IncidentImpacts":[{"id":20004555,"startTime":"2026-07-07T23:44:00.000Z","endTime":"2026-07-08T00:39:00.000Z","type":"performanceDegradation","severity":"minor","createdAt":"2026-07-08T00:27:00.358Z","updatedAt":"2026-07-08T00:52:20.141Z","startTimeCreatedAt":"2026-07-08T00:27:00.358Z","startTimeModifiedAt":null,"endTimeCreatedAt":"2026-07-08T00:52:20.141Z","endTimeModifiedAt":null}],"IncidentEvents":[],"timeline":[{"title":"Resolved","content":"Incident Resolved","createdAt":"2026-07-08T00:52:20.141Z","updatedAt":null,"entryType":"impact_end","endTime":"2026-07-08T00:39:00.000Z","sourceId":4555,"sourceType":"impact","impactStartTime":"2026-07-08T00:27:00.358Z"},{"title":"Degradation Started","content":"performanceDegradation","createdAt":"2026-07-08T00:27:00.358Z","updatedAt":null,"entryType":"impact_start","startTime":"2026-07-07T23:44:00.000Z","sourceId":4555,"sourceType":"impact","impactStartTime":"2026-07-08T00:27:00.358Z"}]},{"id":20004236,"externalId":"92598023","message":{"rootCause":null,"actionPlan":null,"pathToResolution":null},"additionalInformation":"","isCore":false,"affectsAll":false,"status":"Resolved","type":"Degradation","createdAt":"2026-07-08T02:56:28.951Z","updatedAt":"2026-07-08T02:56:35.947Z","instanceKeys":["NA225"],"serviceKeys":["coreService"],"IncidentImpacts":[{"id":20004556,"startTime":"2026-07-08T02:26:00.000Z","endTime":"2026-07-08T02:40:00.000Z","type":"performanceDegradation","severity":"minor","createdAt":"2026-07-08T02:56:29.046Z","updatedAt":"2026-07-08T02:56:29.050Z","startTimeCreatedAt":"2026-07-08T02:56:29.046Z","startTimeModifiedAt":null,"endTimeCreatedAt":"2026-07-08T02:56:29.046Z","endTimeModifiedAt":null}],"IncidentEvents":[],"timeline":[{"title":"Resolved","content":"Incident Resolved","createdAt":"2026-07-08T02:56:29.046Z","updatedAt":null,"entryType":"impact_end","endTime":"2026-07-08T02:40:00.000Z","sourceId":4556,"sourceType":"impact","impactStartTime":"2026-07-08T02:56:29.046Z"},{"title":"Degradation Started","content":"performanceDegradation","createdAt":"2026-07-08T02:56:29.046Z","updatedAt":null,"entryType":"impact_start","startTime":"2026-07-08T02:26:00.000Z","sourceId":4556,"sourceType":"impact","impactStartTime":"2026-07-08T02:56:29.046Z"}]},{"id":20004237,"externalId":"92614194","message":{"rootCause":null,"actionPlan":null,"pathToResolution":null},"additionalInformation":"","isCore":false,"affectsAll":false,"status":"Active","type":"Degradation","createdAt":"2026-07-08T11:54:06.946Z","updatedAt":"2026-07-09T00:29:40.415Z","instanceKeys":["USA9002","USA9004S","USA9006S","USA9008","USA9010S","USA9012S","USA9014","USA9016S","USA9018S","USA9020","USA9022S","USA9024S","USA9026","USA9028S","USA9402","USA9404S","USA9406S","USA9902","USA9904S","USA9906S","USA9914","USA9916S","USA9918S"],"serviceKeys":["Agentforce"],"IncidentImpacts":[{"id":20004557,"startTime":"2026-07-08T10:22:00.000Z","endTime":null,"type":"agentforcePerformanceDegradation","severity":"minor","createdAt":"2026-07-08T11:54:07.047Z","updatedAt":"2026-07-08T11:54:07.052Z","startTimeCreatedAt":"2026-07-08T11:54:07.047Z","startTimeModifiedAt":null,"endTimeCreatedAt":null,"endTimeModifiedAt":null}],"IncidentEvents":[{"id":20005600,"type":"update","message":"The fix has been validated, and deployment of the fix continues across GovCloud environments. The deployment is being undertaken with a staggered approach, with monitoring and validation assessed on those where the deployment has completed. We currently don’t have an estimated time when the full rollout will be completed. \n\nWe'll provide another update once we can clarify rollout timings, or when new information becomes available. \n","createdAt":"2026-07-09T00:29:40.451Z","updatedAt":"2026-07-09T00:29:40.456Z"},{"id":20005598,"type":"update","message":"The fix has been developed and the deployment has started.\n\nWe'll provide another update upon completion of the deployment or when additional information becomes available.","createdAt":"2026-07-08T21:02:57.564Z","updatedAt":"2026-07-08T21:02:57.569Z"},{"id":20005596,"type":"update","message":"We have identified the trigger for this issue and are working to develop a fix which will be deployed once it has been fully validated. \n\nWe'll provide another update as additional information becomes available. ","createdAt":"2026-07-08T16:05:56.489Z","updatedAt":"2026-07-08T16:05:56.594Z"},{"id":20005595,"type":"update","message":"We continue to investigate an intermittent issue impacting Agentforce Agent availability for a subset of GovCloud customers. We've identified that some requests from a specific agent type are being routed to a service that is not available, causing chat sessions to fail. When a failure occurs, chat sessions automatically transfer to a human agent, or customers must start a new session. \n\nWe're exploring a potential emergency release with a fix. We'll provide an update in 60 minutes or sooner if additional information becomes available. \n","createdAt":"2026-07-08T14:26:53.763Z","updatedAt":"2026-07-08T14:26:53.768Z"},{"id":20005594,"type":"update","message":"We continue to investigate an intermittent issue impacting Agentforce Agent availability for a subset of GovCloud customers. \n\nWe'll provide an update in 30 minutes or sooner if additional information becomes available.\n","createdAt":"2026-07-08T13:57:10.337Z","updatedAt":"2026-07-08T13:57:10.343Z"},{"id":20005593,"type":"update","message":"We're aware of an issue impacting Agentforce availability for a subset of GovCloud customers. Affected customers may experience intermittent failures when interacting with Agents. When this occurs, chat sessions may fail and automatically transfer to a human agent, or may fail and require a new session. \n\nWe're actively investigating the cause of intermittent failures and working to identify the source of the issue. We'll provide an update in 30 minutes or sooner if additional information becomes available.\n","createdAt":"2026-07-08T13:27:21.349Z","updatedAt":"2026-07-08T13:27:21.354Z"},{"id":20005592,"type":"investigatingCauseOfIssue","message":"We’re investigating the cause of the issue. We will provide an update in 30 minutes or sooner if we have more information.","createdAt":"2026-07-08T12:51:22.216Z","updatedAt":"2026-07-08T12:51:22.220Z"},{"id":20005582,"type":"investigatingCauseOfIssue","message":"We’re investigating the cause of the issue. We will provide an update in 30 minutes or sooner if we have more information.","createdAt":"2026-07-08T12:23:36.404Z","updatedAt":"2026-07-08T12:23:36.409Z"}],"timeline":[{"title":"Update","content":"The fix has been validated, and deployment of the fix continues across GovCloud environments. The deployment is being undertaken with a staggered approach, with monitoring and validation assessed on those where the deployment has completed. We currently don’t have an estimated time when the full rollout will be completed. \n\nWe'll provide another update once we can clarify rollout timings, or when new information becomes available. \n","createdAt":"2026-07-09T00:29:40.451Z","updatedAt":"2026-07-09T00:29:40.456Z","entryType":"event","sourceId":5600,"sourceType":"event"},{"title":"Update","content":"The fix has been developed and the deployment has started.\n\nWe'll provide another update upon completion of the deployment or when additional information becomes available.","createdAt":"2026-07-08T21:02:57.564Z","updatedAt":"2026-07-08T21:02:57.569Z","entryType":"event","sourceId":5598,"sourceType":"event"},{"title":"Update","content":"We have identified the trigger for this issue and are working to develop a fix which will be deployed once it has been fully validated. \n\nWe'll provide another update as additional information becomes available. ","createdAt":"2026-07-08T16:05:56.489Z","updatedAt":"2026-07-08T16:05:56.594Z","entryType":"event","sourceId":5596,"sourceType":"event"},{"title":"Update","content":"We continue to investigate an intermittent issue impacting Agentforce Agent availability for a subset of GovCloud customers. We've identified that some requests from a specific agent type are being routed to a service that is not available, causing chat sessions to fail. When a failure occurs, chat sessions automatically transfer to a human agent, or customers must start a new session. \n\nWe're exploring a potential emergency release with a fix. We'll provide an update in 60 minutes or sooner if additional information becomes available. \n","createdAt":"2026-07-08T14:26:53.763Z","updatedAt":"2026-07-08T14:26:53.768Z","entryType":"event","sourceId":5595,"sourceType":"event"},{"title":"Update","content":"We continue to investigate an intermittent issue impacting Agentforce Agent availability for a subset of GovCloud customers. \n\nWe'll provide an update in 30 minutes or sooner if additional information becomes available.\n","createdAt":"2026-07-08T13:57:10.337Z","updatedAt":"2026-07-08T13:57:10.343Z","entryType":"event","sourceId":5594,"sourceType":"event"},{"title":"Update","content":"We're aware of an issue impacting Agentforce availability for a subset of GovCloud customers. Affected customers may experience intermittent failures when interacting with Agents. When this occurs, chat sessions may fail and automatically transfer to a human agent, or may fail and require a new session. \n\nWe're actively investigating the cause of intermittent failures and working to identify the source of the issue. We'll provide an update in 30 minutes or sooner if additional information becomes available.\n","createdAt":"2026-07-08T13:27:21.349Z","updatedAt":"2026-07-08T13:27:21.354Z","entryType":"event","sourceId":5593,"sourceType":"event"},{"title":"Update","content":"We’re investigating the cause of the issue. We will provide an update in 30 minutes or sooner if we have more information.","createdAt":"2026-07-08T12:51:22.216Z","updatedAt":"2026-07-08T12:51:22.220Z","entryType":"event","sourceId":5592,"sourceType":"event"},{"title":"Update","content":"We’re investigating the cause of the issue. We will provide an update in 30 minutes or sooner if we have more information.","createdAt":"2026-07-08T12:23:36.404Z","updatedAt":"2026-07-08T12:23:36.409Z","entryType":"event","sourceId":5582,"sourceType":"event"},{"title":"Degradation Started","content":"agentforcePerformanceDegradation","createdAt":"2026-07-08T11:54:07.047Z","updatedAt":null,"entryType":"impact_start","startTime":"2026-07-08T10:22:00.000Z","sourceId":4557,"sourceType":"impact","impactStartTime":"2026-07-08T11:54:07.047Z"}]},{"id":20004238,"externalId":"92556705","message":{"rootCause":null,"actionPlan":null,"pathToResolution":null},"additionalInformation":"","isCore":false,"affectsAll":false,"status":"Resolved","type":"Degradation","createdAt":"2026-07-08T12:29:02.493Z","updatedAt":"2026-07-08T12:29:02.664Z","instanceKeys":["ARE12","AUS14S","AUS18S","AUS20S","AUS22S","AUS26S","AUS36S","AUS38S","AUS58","AUS60","AUS62","AUS64","AUS66","AUS68","AUS70","AUS72","AUS74","AUS76","AUS78","AUS82","AUS84","AUS86","AUS88","AUS90","AUS92","AUS94","AUS102","BRA2S","BRA4S","BRA8S","BRA14","BRA62S","CAN2S","CAN4S","CAN6S","CAN8S","CAN20S","CAN26","CAN28","CAN34","CAN36","CAN38","CAN40","CAN42","CAN44","CAN46","CAN48","CAN52","CAN70S","CAN80","CAN86S","CHE2S","CHE4S","CHE16","CHE26S","CHE28","CHE30","DEU2S","DEU4S","DEU6S","DEU8S","DEU10S","DEU12S","DEU14S","DEU16S","DEU20S","DEU36","DEU46","DEU48S","DEU50S","DEU52","DEU54","DEU56","DEU60","DEU62S","DEU66","DEU68","DEU70","DEU74","DEU76","DEU84","DEU86","DEU90","DEU92","DEU96","DEU102","DEU104S","DEU106","DEU108","DEU110","DEU112","DEU114S","DEU116S","DEU120","DEU122","DEU124","DEU126","DEU128","DEU130","DEU132","DEU146S","DEU150S","DEU152","DEU154S","DEU156S","FRA4S","FRA8S","FRA32","FRA34","FRA36","FRA44","FRA46","FRA48","FRA50","FRA52","FRA54","FRA56","FRA62","FRA64","FRA66","FRA70","FRA74","FRA76","FRA78","FRA80","FRA84","FRA86","FRA88","FRA90","FRA98S","FRA100","FRA104","FRA116S","GBR2S","GBR4S","GBR34","GBR36","GBR38","GBR40S","GBR42S","GBR46","GBR48","GBR50","GBR52","GBR54","GBR56","GBR58","GBR64","GBR66","GBR68","GBR70","GBR72","GBR74","GBR76","GBR78","GBR80","GBR82","GBR84","GBR86","GBR88","GBR94","GBR96","GBR100","GBR102","GBR106S","GBR108S","GBR110S","GBR112","GBR116","GBR120","GBR122","GBR124","GBR136S","GBR142","GBR144S","IDN4S","IDN6","IDN8","IND4S","IND6S","IND8S","IND22S","IND24S","IND92","IND128","IND132","IND134","IND136","IND140S","IND144","IND146S","IND148S","IND168","ISR2S","ISR4S","ISR10","ITA2S","ITA4S","ITA6","ITA8","ITA12","ITA14","ITA16","ITA18","ITA22S","ITA24","ITA26","ITA28","ITA30","ITA32S","ITA34","ITA36","ITA38","ITA42","ITA52S","ITA54","ITA58S","JPN8S","JPN136","JPN138","JPN142","JPN146","JPN156","JPN164","JPN166","JPN168","JPN170","JPN172S","JPN174S","JPN178S","JPN180S","JPN182S","JPN184S","JPN186","JPN188","KOR4S","KOR6","KOR8","SGP6S","SWE26","SWE112","USA2S","USA3S","USA20S","USA30S","USA32S","USA60S","USA220","USA226","USA240S","USA242S","USA244S","USA248S","USA250S","USA252S","USA254S","USA256S","USA258S","USA260S","USA274","USA312","USA318","USA320","USA322","USA328","USA330","USA332","USA334","USA338","USA340","USA342","USA344","USA354","USA356","USA360","USA366S","USA374","USA384","USA412","USA420","USA432S","USA448S","USA474","USA490S","USA540S","USA574","USA598","USA630","USA652","USA668S","USA676","USA680","USA682","USA684","USA694","USA696","USA700","USA702","USA704","USA706","USA708","USA710S","USA712S","USA714","USA716","USA718","USA726","USA730","USA734","USA736","USA738","USA744","USA746","USA748","USA750S","USA752S","USA754S","USA756S","USA768S","USA770S","USA772S","USA774S","USA778","USA792S","USA804S","USA830","USA836S","USA838","USA840","USA842","USA844","USA846","USA848","USA850","USA858","USA862","USA864","USA868","USA870S","USA872S","USA874S","USA876","USA878","USA888S","USA890S","USA896S","USA902S","USA916S","USA920","USA922","USA926","USA932S","USA934S","USA936S","USA938S","USA940S","USA942S","USA944S","USA946S","USA948S","USA950S","USA952S","USA960","USA994","USA996S","USA1000","USA1018","USA1024","USA1026","USA1034","USA1036S","USA1040","USA1042","USA1044","USA1052","USA1054","USA1056","USA1068S","USA1074S","USA1076S","USA1078","USA1082","USA1088S","USA1092","USA1108","USA1110","USA1112","USA1122","USA1124","USA1126","USA1128S","USA1134S","USA1136S","USA1140","USA1142","USA1148S","USA1150S","USA1156S","USA1158","USA1176","USA1178S","USA1182","USA1184","USA1186","USA1188","USA1190","USA1192","USA1194S","USA1196S","USA1198S","USA1204S","USA1206S","USA1208S","USA1214S","USA1216S","USA1218S","USA1220S","USA1234S","USA1270","USA1274S","USA1280","USA1290","USA1294","USA1296","ZAF2S","ZAF4S","ZAF6"],"serviceKeys":["coreService"],"IncidentImpacts":[{"id":20004558,"startTime":"2026-07-01T20:02:00.000Z","endTime":"2026-07-07T08:59:00.000Z","type":"performanceDegradation","severity":"minor","createdAt":"2026-07-08T12:29:02.653Z","updatedAt":"2026-07-08T12:29:02.657Z","startTimeCreatedAt":"2026-07-08T12:29:02.653Z","startTimeModifiedAt":null,"endTimeCreatedAt":"2026-07-08T12:29:02.653Z","endTimeModifiedAt":null}],"IncidentEvents":[{"id":20005583,"type":"update","message":"Customers using Salesforce Lightning via the latest versions of Chrome and Microsoft Edge experienced an issue where primary field values weren't rendering in the Dynamic Highlights Panel on record pages. This prevented customers from viewing key record information, such as case numbers and account names. It also affected navigation, record confirmation, and record management workflows.\n\nWe identified the trigger as a rendering change introduced ‌in a recent browser update that conflicted with the existing Salesforce Lightning Design System style class. We developed and deployed a fix across all affected infrastructure to restore normal rendering of primary field values in the Dynamic Highlights Panel. This Trust posting reflects the time the fix reached your affected instance. \n\nFor a historical timeline of the incident, visit: https://status.salesforce.com/incidents/20004230. We apologize for how you and your business may have been affected by this incident. We will thoroughly investigate the incident, confirming the technical trigger, the underlying cause, and preventive action to avoid a repeat in the future. \n\n","createdAt":"2026-07-08T12:29:02.659Z","updatedAt":"2026-07-08T12:29:02.662Z"}],"timeline":[{"title":"Update","content":"Customers using Salesforce Lightning via the latest versions of Chrome and Microsoft Edge experienced an issue where primary field values weren't rendering in the Dynamic Highlights Panel on record pages. This prevented customers from viewing key record information, such as case numbers and account names. It also affected navigation, record confirmation, and record management workflows.\n\nWe identified the trigger as a rendering change introduced ‌in a recent browser update that conflicted with the existing Salesforce Lightning Design System style class. We developed and deployed a fix across all affected infrastructure to restore normal rendering of primary field values in the Dynamic Highlights Panel. This Trust posting reflects the time the fix reached your affected instance. \n\nFor a historical timeline of the incident, visit: https://status.salesforce.com/incidents/20004230. We apologize for how you and your business may have been affected by this incident. We will thoroughly investigate the incident, confirming the technical trigger, the underlying cause, and preventive action to avoid a repeat in the future. \n\n","createdAt":"2026-07-08T12:29:02.659Z","updatedAt":"2026-07-08T12:29:02.662Z","entryType":"event","sourceId":5583,"sourceType":"event"},{"title":"Resolved","content":"Incident Resolved","createdAt":"2026-07-08T12:29:02.653Z","updatedAt":null,"entryType":"impact_end","endTime":"2026-07-07T08:59:00.000Z","sourceId":4558,"sourceType":"impact","impactStartTime":"2026-07-08T12:29:02.653Z"},{"title":"Degradation Started","content":"performanceDegradation","createdAt":"2026-07-08T12:29:02.653Z","updatedAt":null,"entryType":"impact_start","startTime":"2026-07-01T20:02:00.000Z","sourceId":4558,"sourceType":"impact","impactStartTime":"2026-07-08T12:29:02.653Z"}]},{"id":20004247,"externalId":"92620870","message":{"rootCause":null,"actionPlan":null,"pathToResolution":null},"additionalInformation":"","isCore":false,"affectsAll":false,"status":"Resolved","type":"Degradation","createdAt":"2026-07-08T14:41:02.121Z","updatedAt":"2026-07-08T14:42:32.205Z","instanceKeys":["USA1154S"],"serviceKeys":["coreService"],"IncidentImpacts":[{"id":20004567,"startTime":"2026-07-08T14:04:00.000Z","endTime":"2026-07-08T14:17:00.000Z","type":"performanceDegradation","severity":"minor","createdAt":"2026-07-08T14:41:02.213Z","updatedAt":"2026-07-08T14:42:32.201Z","startTimeCreatedAt":"2026-07-08T14:41:02.213Z","startTimeModifiedAt":null,"endTimeCreatedAt":"2026-07-08T14:42:32.201Z","endTimeModifiedAt":null}],"IncidentEvents":[],"timeline":[{"title":"Resolved","content":"Incident Resolved","createdAt":"2026-07-08T14:42:32.201Z","updatedAt":null,"entryType":"impact_end","endTime":"2026-07-08T14:17:00.000Z","sourceId":4567,"sourceType":"impact","impactStartTime":"2026-07-08T14:41:02.213Z"},{"title":"Degradation Started","content":"performanceDegradation","createdAt":"2026-07-08T14:41:02.213Z","updatedAt":null,"entryType":"impact_start","startTime":"2026-07-08T14:04:00.000Z","sourceId":4567,"sourceType":"impact","impactStartTime":"2026-07-08T14:41:02.213Z"}]},{"id":20004250,"externalId":"92634110","message":{"rootCause":null,"actionPlan":null,"pathToResolution":null},"additionalInformation":"","isCore":false,"affectsAll":false,"status":"Resolved","type":"Degradation","createdAt":"2026-07-08T21:46:39.479Z","updatedAt":"2026-07-08T22:15:52.858Z","instanceKeys":["GBR76","GBR80","GBR122"],"serviceKeys":["coreService"],"IncidentImpacts":[{"id":20004570,"startTime":"2026-07-08T21:17:00.000Z","endTime":"2026-07-08T21:33:00.000Z","type":"performanceDegradation","severity":"minor","createdAt":"2026-07-08T21:46:39.572Z","updatedAt":"2026-07-08T22:15:52.854Z","startTimeCreatedAt":"2026-07-08T21:46:39.573Z","startTimeModifiedAt":null,"endTimeCreatedAt":"2026-07-08T22:15:52.854Z","endTimeModifiedAt":null}],"IncidentEvents":[{"id":20005599,"type":"update","message":"On July 8, 2026, beginning at 21:17 UTC, we became aware of an issue impacting Salesforce services in our European region. During the impact window, customers may have experienced delays when accessing their instances and performing operations. The impact has since subsided and our telemetry indicates that the issue is resolved. \n\nWe apologize for how this incident affected you and your business. We will undertake a full investigation to establish the technical trigger, the underlying cause, and preventive action to avoid a repeat in the future.","createdAt":"2026-07-08T22:15:52.860Z","updatedAt":"2026-07-08T22:15:52.864Z"}],"timeline":[{"title":"Update","content":"On July 8, 2026, beginning at 21:17 UTC, we became aware of an issue impacting Salesforce services in our European region. During the impact window, customers may have experienced delays when accessing their instances and performing operations. The impact has since subsided and our telemetry indicates that the issue is resolved. \n\nWe apologize for how this incident affected you and your business. We will undertake a full investigation to establish the technical trigger, the underlying cause, and preventive action to avoid a repeat in the future.","createdAt":"2026-07-08T22:15:52.860Z","updatedAt":"2026-07-08T22:15:52.864Z","entryType":"event","sourceId":5599,"sourceType":"event"},{"title":"Resolved","content":"Incident Resolved","createdAt":"2026-07-08T22:15:52.854Z","updatedAt":null,"entryType":"impact_end","endTime":"2026-07-08T21:33:00.000Z","sourceId":4570,"sourceType":"impact","impactStartTime":"2026-07-08T21:46:39.573Z"},{"title":"Degradation Started","content":"performanceDegradation","createdAt":"2026-07-08T21:46:39.573Z","updatedAt":null,"entryType":"impact_start","startTime":"2026-07-08T21:17:00.000Z","sourceId":4570,"sourceType":"impact","impactStartTime":"2026-07-08T21:46:39.573Z"}]},{"id":20004135,"externalId":"91831861","message":{"rootCause":null,"actionPlan":null,"pathToResolution":null},"additionalInformation":"","isCore":false,"affectsAll":false,"status":"Resolved","type":"Degradation","createdAt":"2026-06-19T01:12:24.146Z","updatedAt":"2026-06-19T01:26:11.787Z","instanceKeys":["USA350"],"serviceKeys":["coreService"],"IncidentImpacts":[{"id":20004451,"startTime":"2026-06-18T19:00:00.000Z","endTime":"2026-06-19T01:13:00.000Z","type":"featurePerfDegradation","severity":"minor","createdAt":"2026-06-19T01:12:24.222Z","updatedAt":"2026-06-19T01:26:11.784Z","startTimeCreatedAt":"2026-06-19T01:12:24.222Z","startTimeModifiedAt":null,"endTimeCreatedAt":"2026-06-19T01:26:11.785Z","endTimeModifiedAt":null}],"IncidentEvents":[{"id":20005392,"type":"update","message":"We resolved an issue that was causing Platform Events and Change Data Capture (CDC) events to not be published intermittently on select Salesforce instances. All affected services are now fully operational, and customers should be able to resume normal operations.\n\nWe apologize for how this incident affected you and your business. We will undertake a full investigation, establishing the technical trigger, the underlying cause, and preventive action to avoid a repeat in the future.\n","createdAt":"2026-06-19T01:26:11.790Z","updatedAt":"2026-06-19T01:26:11.793Z"},{"id":20005390,"type":"update","message":"We are aware of a feature degradation impacting Platform Events. As a result, some customers may experience Platform Events and Change Data Capture (CDC) events not being published intermittently.\n\nWe are actively investigating the issue. We'll provide an update in 30 minutes or sooner if additional information becomes available.\n","createdAt":"2026-06-19T01:15:18.631Z","updatedAt":"2026-06-19T01:15:18.634Z"}],"timeline":[{"title":"Update","content":"We resolved an issue that was causing Platform Events and Change Data Capture (CDC) events to not be published intermittently on select Salesforce instances. All affected services are now fully operational, and customers should be able to resume normal operations.\n\nWe apologize for how this incident affected you and your business. We will undertake a full investigation, establishing the technical trigger, the underlying cause, and preventive action to avoid a repeat in the future.\n","createdAt":"2026-06-19T01:26:11.790Z","updatedAt":"2026-06-19T01:26:11.793Z","entryType":"event","sourceId":5392,"sourceType":"event"},{"title":"Resolved","content":"Incident Resolved","createdAt":"2026-06-19T01:26:11.785Z","updatedAt":null,"entryType":"impact_end","endTime":"2026-06-19T01:13:00.000Z","sourceId":4451,"sourceType":"impact","impactStartTime":"2026-06-19T01:12:24.222Z"},{"title":"Update","content":"We are aware of a feature degradation impacting Platform Events. As a result, some customers may experience Platform Events and Change Data Capture (CDC) events not being published intermittently.\n\nWe are actively investigating the issue. We'll provide an update in 30 minutes or sooner if additional information becomes available.\n","createdAt":"2026-06-19T01:15:18.631Z","updatedAt":"2026-06-19T01:15:18.634Z","entryType":"event","sourceId":5390,"sourceType":"event"},{"title":"Degradation Started","content":"featurePerfDegradation","createdAt":"2026-06-19T01:12:24.222Z","updatedAt":null,"entryType":"impact_start","startTime":"2026-06-18T19:00:00.000Z","sourceId":4451,"sourceType":"impact","impactStartTime":"2026-06-19T01:12:24.222Z"}]},{"id":20004136,"externalId":"91831861","message":{"rootCause":null,"actionPlan":null,"pathToResolution":null},"additionalInformation":"","isCore":false,"affectsAll":false,"status":"Resolved","type":"Degradation","createdAt":"2026-06-19T01:20:22.216Z","updatedAt":"2026-06-19T01:20:22.303Z","instanceKeys":["BRA14","USA384"],"serviceKeys":["coreService"],"IncidentImpacts":[{"id":20004452,"startTime":"2026-06-18T19:54:00.000Z","endTime":"2026-06-18T23:33:00.000Z","type":"featurePerfDegradation","severity":"minor","createdAt":"2026-06-19T01:20:22.294Z","updatedAt":"2026-06-19T01:20:22.298Z","startTimeCreatedAt":"2026-06-19T01:20:22.295Z","startTimeModifiedAt":null,"endTimeCreatedAt":"2026-06-19T01:20:22.295Z","endTimeModifiedAt":null}],"IncidentEvents":[{"id":20005391,"type":"update","message":"We resolved an issue that was causing Platform Events and Change Data Capture (CDC) events to not be published intermittently on select Salesforce instances. All affected services are now fully operational, and customers should be able to resume normal operations.\n\nWe apologize for how this incident affected you and your business. We will undertake a full investigation, establishing the technical trigger, the underlying cause, and preventive action to avoid a repeat in the future.\n","createdAt":"2026-06-19T01:20:22.299Z","updatedAt":"2026-06-19T01:20:22.302Z"}],"timeline":[{"title":"Update","content":"We resolved an issue that was causing Platform Events and Change Data Capture (CDC) events to not be published intermittently on select Salesforce instances. All affected services are now fully operational, and customers should be able to resume normal operations.\n\nWe apologize for how this incident affected you and your business. We will undertake a full investigation, establishing the technical trigger, the underlying cause, and preventive action to avoid a repeat in the future.\n","createdAt":"2026-06-19T01:20:22.299Z","updatedAt":"2026-06-19T01:20:22.302Z","entryType":"event","sourceId":5391,"sourceType":"event"},{"title":"Resolved","content":"Incident Resolved","createdAt":"2026-06-19T01:20:22.295Z","updatedAt":null,"entryType":"impact_end","endTime":"2026-06-18T23:33:00.000Z","sourceId":4452,"sourceType":"impact","impactStartTime":"2026-06-19T01:20:22.295Z"},{"title":"Degradation Started","content":"featurePerfDegradation","createdAt":"2026-06-19T01:20:22.295Z","updatedAt":null,"entryType":"impact_start","startTime":"2026-06-18T19:54:00.000Z","sourceId":4452,"sourceType":"impact","impactStartTime":"2026-06-19T01:20:22.295Z"}]},{"id":20004137,"externalId":"91831861","message":{"rootCause":null,"actionPlan":null,"pathToResolution":null},"additionalInformation":"","isCore":false,"affectsAll":false,"status":"Resolved","type":"Degradation","createdAt":"2026-06-19T02:25:02.111Z","updatedAt":"2026-06-19T02:39:47.944Z","instanceKeys":["USA866"],"serviceKeys":["coreService"],"IncidentImpacts":[{"id":20004453,"startTime":"2026-06-18T22:30:00.000Z","endTime":"2026-06-19T02:26:00.000Z","type":"featurePerfDegradation","severity":"minor","createdAt":"2026-06-19T02:25:02.201Z","updatedAt":"2026-06-19T02:39:47.939Z","startTimeCreatedAt":"2026-06-19T02:25:02.201Z","startTimeModifiedAt":null,"endTimeCreatedAt":"2026-06-19T02:39:47.939Z","endTimeModifiedAt":"2026-06-19T02:38:18.157Z"}],"IncidentEvents":[{"id":20005396,"type":"update","message":"We resolved an issue that was causing Platform Events and Change Data Capture (CDC) events to not be published intermittently on select Salesforce instances. All affected services are now fully operational, and customers should be able to resume normal operations.\n\nWe apologize for how this incident affected you and your business. We will undertake a full investigation, establishing the technical trigger, the underlying cause, and preventive action to avoid a repeat in the future.","createdAt":"2026-06-19T02:39:47.948Z","updatedAt":"2026-06-19T02:39:47.953Z"},{"id":20005395,"type":"update","message":"We are aware of a feature degradation impacting Platform Events. As a result, some customers may experience Platform Events and Change Data Capture (CDC) events not being published intermittently.\n\nWe are actively investigating the issue. We'll provide an update in 30 minutes or sooner if additional information becomes available.\n","createdAt":"2026-06-19T02:26:23.433Z","updatedAt":"2026-06-19T02:38:18.162Z"}],"timeline":[{"title":"Update","content":"We resolved an issue that was causing Platform Events and Change Data Capture (CDC) events to not be published intermittently on select Salesforce instances. All affected services are now fully operational, and customers should be able to resume normal operations.\n\nWe apologize for how this incident affected you and your business. We will undertake a full investigation, establishing the technical trigger, the underlying cause, and preventive action to avoid a repeat in the future.","createdAt":"2026-06-19T02:39:47.948Z","updatedAt":"2026-06-19T02:39:47.953Z","entryType":"event","sourceId":5396,"sourceType":"event"},{"title":"Resolved","content":"Incident Resolved","createdAt":"2026-06-19T02:39:47.939Z","updatedAt":"2026-06-19T02:38:18.157Z","entryType":"impact_end","endTime":"2026-06-19T02:26:00.000Z","sourceId":4453,"sourceType":"impact","impactStartTime":"2026-06-19T02:25:02.201Z"},{"title":"Update","content":"We are aware of a feature degradation impacting Platform Events. As a result, some customers may experience Platform Events and Change Data Capture (CDC) events not being published intermittently.\n\nWe are actively investigating the issue. We'll provide an update in 30 minutes or sooner if additional information becomes available.\n","createdAt":"2026-06-19T02:26:23.433Z","updatedAt":"2026-06-19T02:38:18.162Z","entryType":"event","sourceId":5395,"sourceType":"event"},{"title":"Degradation Started","content":"featurePerfDegradation","createdAt":"2026-06-19T02:25:02.201Z","updatedAt":null,"entryType":"impact_start","startTime":"2026-06-18T22:30:00.000Z","sourceId":4453,"sourceType":"impact","impactStartTime":"2026-06-19T02:25:02.201Z"}]},{"id":20004138,"externalId":"91831861","message":{"rootCause":null,"actionPlan":null,"pathToResolution":null},"additionalInformation":"","isCore":false,"affectsAll":false,"status":"Resolved","type":"Degradation","createdAt":"2026-06-19T03:17:05.552Z","updatedAt":"2026-06-19T03:21:53.317Z","instanceKeys":["USA566"],"serviceKeys":["coreService"],"IncidentImpacts":[{"id":20004454,"startTime":"2026-06-18T22:30:00.000Z","endTime":"2026-06-19T01:07:00.000Z","type":"featurePerfDegradation","severity":"minor","createdAt":"2026-06-19T03:17:05.636Z","updatedAt":"2026-06-19T03:21:53.314Z","startTimeCreatedAt":"2026-06-19T03:17:05.636Z","startTimeModifiedAt":null,"endTimeCreatedAt":"2026-06-19T03:21:53.314Z","endTimeModifiedAt":"2026-06-19T03:20:46.046Z"}],"IncidentEvents":[{"id":20005398,"type":"update","message":"We resolved an issue that was causing Platform Events and Change Data Capture (CDC) events to not be published intermittently on select Salesforce instances. All affected services are now fully operational, and customers should be able to resume normal operations.\n\nWe apologize for how this incident affected you and your business. We will undertake a full investigation, establishing the technical trigger, the underlying cause, and preventive action to avoid a repeat in the future.","createdAt":"2026-06-19T03:21:53.319Z","updatedAt":"2026-06-19T03:21:53.322Z"},{"id":20005397,"type":"update","message":"We are aware of a feature degradation impacting Platform Events. As a result, some customers may experience Platform Events and Change Data Capture (CDC) events not being published intermittently.\n\nWe are actively investigating the issue. We'll provide an update in 30 minutes or sooner if additional information becomes available.","createdAt":"2026-06-19T03:18:37.785Z","updatedAt":"2026-06-19T03:20:46.052Z"}],"timeline":[{"title":"Update","content":"We resolved an issue that was causing Platform Events and Change Data Capture (CDC) events to not be published intermittently on select Salesforce instances. All affected services are now fully operational, and customers should be able to resume normal operations.\n\nWe apologize for how this incident affected you and your business. We will undertake a full investigation, establishing the technical trigger, the underlying cause, and preventive action to avoid a repeat in the future.","createdAt":"2026-06-19T03:21:53.319Z","updatedAt":"2026-06-19T03:21:53.322Z","entryType":"event","sourceId":5398,"sourceType":"event"},{"title":"Resolved","content":"Incident Resolved","createdAt":"2026-06-19T03:21:53.314Z","updatedAt":"2026-06-19T03:20:46.046Z","entryType":"impact_end","endTime":"2026-06-19T01:07:00.000Z","sourceId":4454,"sourceType":"impact","impactStartTime":"2026-06-19T03:17:05.636Z"},{"title":"Update","content":"We are aware of a feature degradation impacting Platform Events. As a result, some customers may experience Platform Events and Change Data Capture (CDC) events not being published intermittently.\n\nWe are actively investigating the issue. We'll provide an update in 30 minutes or sooner if additional information becomes available.","createdAt":"2026-06-19T03:18:37.785Z","updatedAt":"2026-06-19T03:20:46.052Z","entryType":"event","sourceId":5397,"sourceType":"event"},{"title":"Degradation Started","content":"featurePerfDegradation","createdAt":"2026-06-19T03:17:05.636Z","updatedAt":null,"entryType":"impact_start","startTime":"2026-06-18T22:30:00.000Z","sourceId":4454,"sourceType":"impact","impactStartTime":"2026-06-19T03:17:05.636Z"}]},{"id":20004139,"externalId":"91807036","message":{"rootCause":null,"actionPlan":null,"pathToResolution":null},"additionalInformation":"We tracked this incident on Salesforce Status under https://status.salesforce.com/incidents/20004126. Please refer to this page for all previous updates related to the incident.","isCore":false,"affectsAll":false,"status":"Resolved","type":"Degradation","createdAt":"2026-06-19T03:23:00.661Z","updatedAt":"2026-06-19T04:06:57.776Z","instanceKeys":["ARE2S","ARE4S","AUS14S","AUS16S","AUS18S","AUS20S","AUS22S","AUS24S","AUS26S","BRA2S","BRA4S","BRA60S"],"serviceKeys":["coreService"],"IncidentImpacts":[{"id":20004455,"startTime":"2026-06-18T05:30:00.000Z","endTime":"2026-06-19T01:07:00.000Z","type":"featurePerfDegradation","severity":"minor","createdAt":"2026-06-19T03:23:00.753Z","updatedAt":"2026-06-19T03:29:21.630Z","startTimeCreatedAt":"2026-06-19T03:23:00.753Z","startTimeModifiedAt":"2026-06-19T03:29:21.630Z","endTimeCreatedAt":"2026-06-19T03:23:00.753Z","endTimeModifiedAt":null}],"IncidentEvents":[{"id":20005399,"type":"update","message":"Some customers may have experienced an issue with Service Cloud where agents encountered unexpected pop-ups while working on record pages, disrupting normal agent workflows. We identified the trigger and resolved the issue by deploying an updated release to affected instances. Customers on the affected instances have been restored to full service. We apologize for any inconvenience this may have caused. We'll perform a full investigation of the incident and take preventive action to avoid a repeat in the future.","createdAt":"2026-06-19T03:23:00.758Z","updatedAt":"2026-06-19T03:23:00.761Z"}],"timeline":[{"title":"Update","content":"Some customers may have experienced an issue with Service Cloud where agents encountered unexpected pop-ups while working on record pages, disrupting normal agent workflows. We identified the trigger and resolved the issue by deploying an updated release to affected instances. Customers on the affected instances have been restored to full service. We apologize for any inconvenience this may have caused. We'll perform a full investigation of the incident and take preventive action to avoid a repeat in the future.","createdAt":"2026-06-19T03:23:00.758Z","updatedAt":"2026-06-19T03:23:00.761Z","entryType":"event","sourceId":5399,"sourceType":"event"},{"title":"Resolved","content":"Incident Resolved","createdAt":"2026-06-19T03:23:00.753Z","updatedAt":null,"entryType":"impact_end","endTime":"2026-06-19T01:07:00.000Z","sourceId":4455,"sourceType":"impact","impactStartTime":"2026-06-19T03:23:00.753Z"},{"title":"Degradation Started","content":"featurePerfDegradation","createdAt":"2026-06-19T03:23:00.753Z","updatedAt":"2026-06-19T03:29:21.630Z","entryType":"impact_start","startTime":"2026-06-18T05:30:00.000Z","sourceId":4455,"sourceType":"impact","impactStartTime":"2026-06-19T03:23:00.753Z"}]},{"id":20004140,"externalId":"91807036","message":{"rootCause":null,"actionPlan":null,"pathToResolution":null},"additionalInformation":"We tracked this incident on Salesforce Status under https://status.salesforce.com/incidents/20004126. Please refer to this page for all previous updates related to the incident.","isCore":false,"affectsAll":false,"status":"Resolved","type":"Degradation","createdAt":"2026-06-19T03:33:31.873Z","updatedAt":"2026-06-19T04:06:33.279Z","instanceKeys":["AUS2S","AUS4S","AUS6S","AUS36S","AUS38S","AUS82","AUS92"],"serviceKeys":["coreService"],"IncidentImpacts":[{"id":20004456,"startTime":"2026-06-18T05:30:00.000Z","endTime":"2026-06-19T02:22:00.000Z","type":"featurePerfDegradation","severity":"minor","createdAt":"2026-06-19T03:33:31.970Z","updatedAt":"2026-06-19T06:26:18.357Z","startTimeCreatedAt":"2026-06-19T03:33:31.970Z","startTimeModifiedAt":null,"endTimeCreatedAt":"2026-06-19T03:33:31.971Z","endTimeModifiedAt":"2026-06-19T06:26:18.357Z"}],"IncidentEvents":[{"id":20005401,"type":"update","message":"Some customers may have experienced an issue with Service Cloud where agents encountered unexpected pop-ups while working on record pages, disrupting normal agent workflows. We identified the trigger and resolved the issue by deploying an updated release to affected instances. Customers on the affected instances have been restored to full service. We apologize for any inconvenience this may have caused. We'll perform a full investigation of the incident and take preventive action to avoid a repeat in the future.","createdAt":"2026-06-19T03:33:31.976Z","updatedAt":"2026-06-19T03:33:31.980Z"}],"timeline":[{"title":"Update","content":"Some customers may have experienced an issue with Service Cloud where agents encountered unexpected pop-ups while working on record pages, disrupting normal agent workflows. We identified the trigger and resolved the issue by deploying an updated release to affected instances. Customers on the affected instances have been restored to full service. We apologize for any inconvenience this may have caused. We'll perform a full investigation of the incident and take preventive action to avoid a repeat in the future.","createdAt":"2026-06-19T03:33:31.976Z","updatedAt":"2026-06-19T03:33:31.980Z","entryType":"event","sourceId":5401,"sourceType":"event"},{"title":"Resolved","content":"Incident Resolved","createdAt":"2026-06-19T03:33:31.971Z","updatedAt":"2026-06-19T06:26:18.357Z","entryType":"impact_end","endTime":"2026-06-19T02:22:00.000Z","sourceId":4456,"sourceType":"impact","impactStartTime":"2026-06-19T03:33:31.970Z"},{"title":"Degradation Started","content":"featurePerfDegradation","createdAt":"2026-06-19T03:33:31.970Z","updatedAt":null,"entryType":"impact_start","startTime":"2026-06-18T05:30:00.000Z","sourceId":4456,"sourceType":"impact","impactStartTime":"2026-06-19T03:33:31.970Z"}]},{"id":20004141,"externalId":"91807036","message":{"rootCause":null,"actionPlan":null,"pathToResolution":null},"additionalInformation":"\nWe tracked this incident on Salesforce Status under https://status.salesforce.com/incidents/20004126. Please refer to this page for all previous updates related to the incident.","isCore":false,"affectsAll":false,"status":"Resolved","type":"Degradation","createdAt":"2026-06-19T03:53:11.437Z","updatedAt":"2026-06-19T04:06:09.989Z","instanceKeys":["CAN2S","CAN6S","CAN20S","CAN70S","CAN86S","CHE26S"],"serviceKeys":["coreService"],"IncidentImpacts":[{"id":20004457,"startTime":"2026-06-18T05:30:00.000Z","endTime":"2026-06-19T01:11:00.000Z","type":"featurePerfDegradation","severity":"minor","createdAt":"2026-06-19T03:53:11.532Z","updatedAt":"2026-06-19T03:53:11.536Z","startTimeCreatedAt":"2026-06-19T03:53:11.532Z","startTimeModifiedAt":null,"endTimeCreatedAt":"2026-06-19T03:53:11.532Z","endTimeModifiedAt":null}],"IncidentEvents":[{"id":20005402,"type":"update","message":"Some customers may have experienced an issue with Service Cloud where agents encountered unexpected pop-ups while working on record pages, disrupting normal agent workflows. We identified the trigger and resolved the issue by deploying an updated release to affected instances. Customers on the affected instances have been restored to full service. We apologize for any inconvenience this may have caused. We'll perform a full investigation of the incident and take preventive action to avoid a repeat in the future.","createdAt":"2026-06-19T03:53:11.537Z","updatedAt":"2026-06-19T03:53:11.540Z"}],"timeline":[{"title":"Update","content":"Some customers may have experienced an issue with Service Cloud where agents encountered unexpected pop-ups while working on record pages, disrupting normal agent workflows. We identified the trigger and resolved the issue by deploying an updated release to affected instances. Customers on the affected instances have been restored to full service. We apologize for any inconvenience this may have caused. We'll perform a full investigation of the incident and take preventive action to avoid a repeat in the future.","createdAt":"2026-06-19T03:53:11.537Z","updatedAt":"2026-06-19T03:53:11.540Z","entryType":"event","sourceId":5402,"sourceType":"event"},{"title":"Resolved","content":"Incident Resolved","createdAt":"2026-06-19T03:53:11.532Z","updatedAt":null,"entryType":"impact_end","endTime":"2026-06-19T01:11:00.000Z","sourceId":4457,"sourceType":"impact","impactStartTime":"2026-06-19T03:53:11.532Z"},{"title":"Degradation Started","content":"featurePerfDegradation","createdAt":"2026-06-19T03:53:11.532Z","updatedAt":null,"entryType":"impact_start","startTime":"2026-06-18T05:30:00.000Z","sourceId":4457,"sourceType":"impact","impactStartTime":"2026-06-19T03:53:11.532Z"}]},{"id":20004142,"externalId":"91807036","message":{"rootCause":null,"actionPlan":null,"pathToResolution":null},"additionalInformation":"We tracked this incident on Salesforce Status under https://status.salesforce.com/incidents/20004126. Please refer to this page for all previous updates related to the incident.","isCore":false,"affectsAll":false,"status":"Resolved","type":"Degradation","createdAt":"2026-06-19T03:59:57.294Z","updatedAt":"2026-06-19T04:06:00.098Z","instanceKeys":["CS236","CS237","CS238","CS239","CS240","CS241","CS242","CS244","CS245","CS246","CS247","CS248","CS249","CS250","CS251","CS252","CS253","CS254","CS255","CS256","CS257","CS258","CS259","CS260","CS261","CS262","CS263","CS264","CS266","CS267","CS268","CS269","CS270","CS271","CS272","CS273","CS274","CS275","CS276","CS277","CS278","CS279","CS280","CS281","CS282","CS283","CS316","CS317","CS318","CS319","CS320","CS321","CS328","CS329","CS330","CS333","CS335","CS336","CS338","CS339","CS343","CS344"],"serviceKeys":["coreService"],"IncidentImpacts":[{"id":20004458,"startTime":"2026-06-18T05:30:00.000Z","endTime":"2026-06-19T02:22:00.000Z","type":"featurePerfDegradation","severity":"minor","createdAt":"2026-06-19T03:59:57.387Z","updatedAt":"2026-06-19T06:26:07.180Z","startTimeCreatedAt":"2026-06-19T03:59:57.387Z","startTimeModifiedAt":null,"endTimeCreatedAt":"2026-06-19T03:59:57.387Z","endTimeModifiedAt":"2026-06-19T06:26:07.180Z"}],"IncidentEvents":[{"id":20005403,"type":"update","message":"Some customers may have experienced an issue with Service Cloud where agents encountered unexpected pop-ups while working on record pages, disrupting normal agent workflows. We identified the trigger and resolved the issue by deploying an updated release to affected instances. Customers on the affected instances have been restored to full service. We apologize for any inconvenience this may have caused. We'll perform a full investigation of the incident and take preventive action to avoid a repeat in the future.","createdAt":"2026-06-19T03:59:57.394Z","updatedAt":"2026-06-19T03:59:57.398Z"}],"timeline":[{"title":"Update","content":"Some customers may have experienced an issue with Service Cloud where agents encountered unexpected pop-ups while working on record pages, disrupting normal agent workflows. We identified the trigger and resolved the issue by deploying an updated release to affected instances. Customers on the affected instances have been restored to full service. We apologize for any inconvenience this may have caused. We'll perform a full investigation of the incident and take preventive action to avoid a repeat in the future.","createdAt":"2026-06-19T03:59:57.394Z","updatedAt":"2026-06-19T03:59:57.398Z","entryType":"event","sourceId":5403,"sourceType":"event"},{"title":"Resolved","content":"Incident Resolved","createdAt":"2026-06-19T03:59:57.387Z","updatedAt":"2026-06-19T06:26:07.180Z","entryType":"impact_end","endTime":"2026-06-19T02:22:00.000Z","sourceId":4458,"sourceType":"impact","impactStartTime":"2026-06-19T03:59:57.387Z"},{"title":"Degradation Started","content":"featurePerfDegradation","createdAt":"2026-06-19T03:59:57.387Z","updatedAt":null,"entryType":"impact_start","startTime":"2026-06-18T05:30:00.000Z","sourceId":4458,"sourceType":"impact","impactStartTime":"2026-06-19T03:59:57.387Z"}]},{"id":20004143,"externalId":"91807036","message":{"rootCause":null,"actionPlan":null,"pathToResolution":null},"additionalInformation":"We tracked this incident on Salesforce Status under https://status.salesforce.com/incidents/20004126. Please refer to this page for all previous updates related to the incident.","isCore":false,"affectsAll":false,"status":"Resolved","type":"Degradation","createdAt":"2026-06-19T04:04:51.289Z","updatedAt":"2026-06-19T06:25:54.023Z","instanceKeys":["CAN4S","CAN8S","CHE2S","CHE4S"],"serviceKeys":["coreService"],"IncidentImpacts":[{"id":20004459,"startTime":"2026-06-18T05:30:00.000Z","endTime":"2026-06-19T02:22:00.000Z","type":"featurePerfDegradation","severity":"minor","createdAt":"2026-06-19T04:04:51.437Z","updatedAt":"2026-06-19T06:25:54.047Z","startTimeCreatedAt":"2026-06-19T04:04:51.438Z","startTimeModifiedAt":null,"endTimeCreatedAt":"2026-06-19T04:04:51.438Z","endTimeModifiedAt":"2026-06-19T06:25:54.047Z"}],"IncidentEvents":[{"id":20005404,"type":"update","message":"Some customers may have experienced an issue with Service Cloud where agents encountered unexpected pop-ups while working on record pages, disrupting normal agent workflows. We identified the trigger and resolved the issue by deploying an updated release to affected instances. Customers on the affected instances have been restored to full service. We apologize for any inconvenience this may have caused. We'll perform a full investigation of the incident and take preventive action to avoid a repeat in the future.","createdAt":"2026-06-19T04:04:51.445Z","updatedAt":"2026-06-19T04:04:51.449Z"}],"timeline":[{"title":"Update","content":"Some customers may have experienced an issue with Service Cloud where agents encountered unexpected pop-ups while working on record pages, disrupting normal agent workflows. We identified the trigger and resolved the issue by deploying an updated release to affected instances. Customers on the affected instances have been restored to full service. We apologize for any inconvenience this may have caused. We'll perform a full investigation of the incident and take preventive action to avoid a repeat in the future.","createdAt":"2026-06-19T04:04:51.445Z","updatedAt":"2026-06-19T04:04:51.449Z","entryType":"event","sourceId":5404,"sourceType":"event"},{"title":"Resolved","content":"Incident Resolved","createdAt":"2026-06-19T04:04:51.438Z","updatedAt":"2026-06-19T06:25:54.047Z","entryType":"impact_end","endTime":"2026-06-19T02:22:00.000Z","sourceId":4459,"sourceType":"impact","impactStartTime":"2026-06-19T04:04:51.438Z"},{"title":"Degradation Started","content":"featurePerfDegradation","createdAt":"2026-06-19T04:04:51.438Z","updatedAt":null,"entryType":"impact_start","startTime":"2026-06-18T05:30:00.000Z","sourceId":4459,"sourceType":"impact","impactStartTime":"2026-06-19T04:04:51.438Z"}]},{"id":20004144,"externalId":"91836689","message":{"rootCause":null,"actionPlan":null,"pathToResolution":null},"additionalInformation":"","isCore":false,"affectsAll":false,"status":"Resolved","type":"Degradation","createdAt":"2026-06-19T04:15:01.736Z","updatedAt":"2026-06-19T04:15:10.560Z","instanceKeys":["NA225"],"serviceKeys":["coreService"],"IncidentImpacts":[{"id":20004460,"startTime":"2026-06-19T03:54:00.000Z","endTime":"2026-06-19T04:04:00.000Z","type":"performanceDegradation","severity":"minor","createdAt":"2026-06-19T04:15:01.831Z","updatedAt":"2026-06-19T04:15:01.835Z","startTimeCreatedAt":"2026-06-19T04:15:01.831Z","startTimeModifiedAt":null,"endTimeCreatedAt":"2026-06-19T04:15:01.831Z","endTimeModifiedAt":null}],"IncidentEvents":[],"timeline":[{"title":"Resolved","content":"Incident Resolved","createdAt":"2026-06-19T04:15:01.831Z","updatedAt":null,"entryType":"impact_end","endTime":"2026-06-19T04:04:00.000Z","sourceId":4460,"sourceType":"impact","impactStartTime":"2026-06-19T04:15:01.831Z"},{"title":"Degradation Started","content":"performanceDegradation","createdAt":"2026-06-19T04:15:01.831Z","updatedAt":null,"entryType":"impact_start","startTime":"2026-06-19T03:54:00.000Z","sourceId":4460,"sourceType":"impact","impactStartTime":"2026-06-19T04:15:01.831Z"}]},{"id":20004145,"externalId":"91807036","message":{"rootCause":null,"actionPlan":null,"pathToResolution":null},"additionalInformation":"We tracked this incident on Salesforce Status under https://status.salesforce.com/incidents/20004126. Please refer to this page for all previous updates related to the incident.","isCore":false,"affectsAll":false,"status":"Resolved","type":"Degradation","createdAt":"2026-06-19T04:18:34.432Z","updatedAt":"2026-06-19T04:34:00.460Z","instanceKeys":["DEU2S","DEU4S","DEU6S","DEU8S","DEU10S","DEU12S","DEU14S","DEU16S","DEU20S","DEU48S","DEU50S","DEU62S","DEU104S","DEU114S","DEU116S","DEU146S","DEU150S","DEU154S","DEU156S"],"serviceKeys":["coreService"],"IncidentImpacts":[{"id":20004461,"startTime":"2026-06-18T05:30:00.000Z","endTime":"2026-06-19T01:49:00.000Z","type":"featurePerfDegradation","severity":"minor","createdAt":"2026-06-19T04:18:34.507Z","updatedAt":"2026-06-19T04:18:34.510Z","startTimeCreatedAt":"2026-06-19T04:18:34.508Z","startTimeModifiedAt":null,"endTimeCreatedAt":"2026-06-19T04:18:34.508Z","endTimeModifiedAt":null}],"IncidentEvents":[{"id":20005407,"type":"update","message":"Some customers may have experienced an issue with Service Cloud where agents encountered unexpected pop-ups while working on record pages, disrupting normal agent workflows. We identified the trigger and resolved the issue by deploying an updated release to affected instances. Customers on the affected instances have been restored to full service. We apologize for any inconvenience this may have caused. We'll perform a full investigation of the incident and take preventive action to avoid a repeat in the future.","createdAt":"2026-06-19T04:34:00.490Z","updatedAt":"2026-06-19T04:34:00.494Z"}],"timeline":[{"title":"Update","content":"Some customers may have experienced an issue with Service Cloud where agents encountered unexpected pop-ups while working on record pages, disrupting normal agent workflows. We identified the trigger and resolved the issue by deploying an updated release to affected instances. Customers on the affected instances have been restored to full service. We apologize for any inconvenience this may have caused. We'll perform a full investigation of the incident and take preventive action to avoid a repeat in the future.","createdAt":"2026-06-19T04:34:00.490Z","updatedAt":"2026-06-19T04:34:00.494Z","entryType":"event","sourceId":5407,"sourceType":"event"},{"title":"Resolved","content":"Incident Resolved","createdAt":"2026-06-19T04:18:34.508Z","updatedAt":null,"entryType":"impact_end","endTime":"2026-06-19T01:49:00.000Z","sourceId":4461,"sourceType":"impact","impactStartTime":"2026-06-19T04:18:34.508Z"},{"title":"Degradation Started","content":"featurePerfDegradation","createdAt":"2026-06-19T04:18:34.508Z","updatedAt":null,"entryType":"impact_start","startTime":"2026-06-18T05:30:00.000Z","sourceId":4461,"sourceType":"impact","impactStartTime":"2026-06-19T04:18:34.508Z"}]},{"id":20004146,"externalId":"91807036","message":{"rootCause":null,"actionPlan":null,"pathToResolution":null},"additionalInformation":"We tracked this incident on Salesforce Status under https://status.salesforce.com/incidents/20004126. Please refer to this page for all previous updates related to the incident.","isCore":false,"affectsAll":false,"status":"Resolved","type":"Degradation","createdAt":"2026-06-19T04:32:48.404Z","updatedAt":"2026-06-19T06:25:23.596Z","instanceKeys":["USA1","USA2S","USA3S","USA8S","USA20S","USA22S","USA28S","USA30S","USA32S","USA60S","USA62S","USA202S","USA224S","USA240S","USA242S","USA244S","USA248S","USA250S","USA252S","USA254S","USA256S","USA258S","USA260S","USA262S","USA268S","USA316","USA334","USA360","USA366S","USA384","USA432S","USA434S","USA446S","USA448S","USA488S","USA490S","USA534S","USA540S","USA542S","USA654S","USA656S","USA658S","USA660S","USA662S","USA664S","USA666S","USA668S","USA670S","USA672S","USA710S","USA712S","USA724","USA726","USA740","USA750S","USA752S","USA754S","USA756S","USA758S","USA760S","USA762S","USA764S","USA766S","USA768S","USA770S","USA772S","USA774S","USA780","USA786S","USA788","USA792S","USA804S","USA836S","USA880S","USA882S","USA884S","USA886S","USA888S","USA890S","USA892S","USA894S","USA896S","USA898S","USA900S","USA902S","USA916S","USA918","USA950S","USA952S","USA1036S","USA1068S","USA1070S","USA1072","USA1074S","USA1076S","USA1088S","USA1128S","USA1130S","USA1134S","USA1136S","USA1138","USA1148S","USA1150S","USA1152S","USA1154S","USA1156S","USA1194S","USA1196S","USA1198S","USA1200S","USA1202S","USA1204S","USA1208S","USA1214S","USA1216S","USA1218S","USA1220S","USA1234S","USA1236S"],"serviceKeys":["coreService"],"IncidentImpacts":[{"id":20004462,"startTime":"2026-06-18T05:30:00.000Z","endTime":"2026-06-19T02:22:00.000Z","type":"featurePerfDegradation","severity":"minor","createdAt":"2026-06-19T04:32:48.504Z","updatedAt":"2026-06-19T06:25:23.627Z","startTimeCreatedAt":"2026-06-19T04:32:48.505Z","startTimeModifiedAt":null,"endTimeCreatedAt":"2026-06-19T04:32:48.505Z","endTimeModifiedAt":"2026-06-19T06:25:23.627Z"}],"IncidentEvents":[{"id":20005406,"type":"update","message":"Some customers may have experienced an issue with Service Cloud where agents encountered unexpected pop-ups while working on record pages, disrupting normal agent workflows. We identified the trigger and resolved the issue by deploying an updated release to affected instances. Customers on the affected instances have been restored to full service. We apologize for any inconvenience this may have caused. We'll perform a full investigation of the incident and take preventive action to avoid a repeat in the future.","createdAt":"2026-06-19T04:32:48.511Z","updatedAt":"2026-06-19T04:32:48.515Z"}],"timeline":[{"title":"Update","content":"Some customers may have experienced an issue with Service Cloud where agents encountered unexpected pop-ups while working on record pages, disrupting normal agent workflows. We identified the trigger and resolved the issue by deploying an updated release to affected instances. Customers on the affected instances have been restored to full service. We apologize for any inconvenience this may have caused. We'll perform a full investigation of the incident and take preventive action to avoid a repeat in the future.","createdAt":"2026-06-19T04:32:48.511Z","updatedAt":"2026-06-19T04:32:48.515Z","entryType":"event","sourceId":5406,"sourceType":"event"},{"title":"Resolved","content":"Incident Resolved","createdAt":"2026-06-19T04:32:48.505Z","updatedAt":"2026-06-19T06:25:23.627Z","entryType":"impact_end","endTime":"2026-06-19T02:22:00.000Z","sourceId":4462,"sourceType":"impact","impactStartTime":"2026-06-19T04:32:48.505Z"},{"title":"Degradation Started","content":"featurePerfDegradation","createdAt":"2026-06-19T04:32:48.505Z","updatedAt":null,"entryType":"impact_start","startTime":"2026-06-18T05:30:00.000Z","sourceId":4462,"sourceType":"impact","impactStartTime":"2026-06-19T04:32:48.505Z"}]},{"id":20004147,"externalId":"91807036","message":{"rootCause":null,"actionPlan":null,"pathToResolution":null},"additionalInformation":"We tracked this incident on Salesforce Status under https://status.salesforce.com/incidents/20004126. Please refer to this page for all previous updates related to the incident.","isCore":false,"affectsAll":false,"status":"Resolved","type":"Degradation","createdAt":"2026-06-19T04:47:10.988Z","updatedAt":"2026-06-19T06:25:12.995Z","instanceKeys":["JPN2S","JPN4S","JPN6S","JPN8S","JPN10S","JPN12S","JPN18S","JPN20S","JPN22S","JPN24S","JPN28S","JPN134","JPN144","JPN148","JPN152S","JPN154S","JPN170","JPN172S","JPN174S","JPN178S","JPN180S","JPN182S","JPN184S","JPN186","KOR2S","KOR4S","KOR6","KOR8"],"serviceKeys":["coreService"],"IncidentImpacts":[{"id":20004463,"startTime":"2026-06-18T05:30:00.000Z","endTime":"2026-06-19T02:22:00.000Z","type":"featurePerfDegradation","severity":"minor","createdAt":"2026-06-19T04:47:11.078Z","updatedAt":"2026-06-19T06:25:13.020Z","startTimeCreatedAt":"2026-06-19T04:47:11.078Z","startTimeModifiedAt":null,"endTimeCreatedAt":"2026-06-19T04:47:11.078Z","endTimeModifiedAt":"2026-06-19T06:25:13.020Z"}],"IncidentEvents":[{"id":20005408,"type":"update","message":"Some customers may have experienced an issue with Service Cloud where agents encountered unexpected pop-ups while working on record pages, disrupting normal agent workflows. We identified the trigger and resolved the issue by deploying an updated release to affected instances. Customers on the affected instances have been restored to full service. We apologize for any inconvenience this may have caused. We'll perform a full investigation of the incident and take preventive action to avoid a repeat in the future.","createdAt":"2026-06-19T04:47:11.082Z","updatedAt":"2026-06-19T04:47:11.085Z"}],"timeline":[{"title":"Update","content":"Some customers may have experienced an issue with Service Cloud where agents encountered unexpected pop-ups while working on record pages, disrupting normal agent workflows. We identified the trigger and resolved the issue by deploying an updated release to affected instances. Customers on the affected instances have been restored to full service. We apologize for any inconvenience this may have caused. We'll perform a full investigation of the incident and take preventive action to avoid a repeat in the future.","createdAt":"2026-06-19T04:47:11.082Z","updatedAt":"2026-06-19T04:47:11.085Z","entryType":"event","sourceId":5408,"sourceType":"event"},{"title":"Resolved","content":"Incident Resolved","createdAt":"2026-06-19T04:47:11.078Z","updatedAt":"2026-06-19T06:25:13.020Z","entryType":"impact_end","endTime":"2026-06-19T02:22:00.000Z","sourceId":4463,"sourceType":"impact","impactStartTime":"2026-06-19T04:47:11.078Z"},{"title":"Degradation Started","content":"featurePerfDegradation","createdAt":"2026-06-19T04:47:11.078Z","updatedAt":null,"entryType":"impact_start","startTime":"2026-06-18T05:30:00.000Z","sourceId":4463,"sourceType":"impact","impactStartTime":"2026-06-19T04:47:11.078Z"}]},{"id":20004203,"externalId":"92345520","message":{"rootCause":null,"actionPlan":null,"pathToResolution":null},"additionalInformation":"","isCore":false,"affectsAll":false,"status":"Resolved","type":"Degradation","createdAt":"2026-07-03T14:24:42.995Z","updatedAt":"2026-07-03T14:24:43.093Z","instanceKeys":["BRA24","CS275","DEU92","GBR98","IND3S","IND152","NA245","SWE16","SWE128S","USA602","USA700","USA712S","USA718","USA736","USA838","USA1138"],"serviceKeys":["Customer360Audiences"],"IncidentImpacts":[{"id":20004521,"startTime":"2026-06-30T22:20:00.000Z","endTime":"2026-07-02T14:58:00.000Z","type":"featurePerfDegradation","severity":"minor","createdAt":"2026-07-03T14:24:43.084Z","updatedAt":"2026-07-03T14:24:43.088Z","startTimeCreatedAt":"2026-07-03T14:24:43.085Z","startTimeModifiedAt":null,"endTimeCreatedAt":"2026-07-03T14:24:43.085Z","endTimeModifiedAt":null}],"IncidentEvents":[{"id":20005529,"type":"update","message":"We’ve validated that all search index rebuilds that were triggered between 22:20 UTC on June 30 and 16:40 UTC on July 1 which were stuck in a ‘submitted’ status have been correctly processed. A code fix was successfully deployed and customers are no longer impacted as of 14:58 UTC on July 2.\n\nCustomers were previously notified of this issue via Trust messaging here: https://status.salesforce.com/incidents/20004177 \n\nWe apologize for how this incident may have affected you and your business.\n","createdAt":"2026-07-03T14:24:43.089Z","updatedAt":"2026-07-03T14:24:43.092Z"}],"timeline":[{"title":"Update","content":"We’ve validated that all search index rebuilds that were triggered between 22:20 UTC on June 30 and 16:40 UTC on July 1 which were stuck in a ‘submitted’ status have been correctly processed. A code fix was successfully deployed and customers are no longer impacted as of 14:58 UTC on July 2.\n\nCustomers were previously notified of this issue via Trust messaging here: https://status.salesforce.com/incidents/20004177 \n\nWe apologize for how this incident may have affected you and your business.\n","createdAt":"2026-07-03T14:24:43.089Z","updatedAt":"2026-07-03T14:24:43.092Z","entryType":"event","sourceId":5529,"sourceType":"event"},{"title":"Resolved","content":"Incident Resolved","createdAt":"2026-07-03T14:24:43.085Z","updatedAt":null,"entryType":"impact_end","endTime":"2026-07-02T14:58:00.000Z","sourceId":4521,"sourceType":"impact","impactStartTime":"2026-07-03T14:24:43.085Z"},{"title":"Degradation Started","content":"featurePerfDegradation","createdAt":"2026-07-03T14:24:43.085Z","updatedAt":null,"entryType":"impact_start","startTime":"2026-06-30T22:20:00.000Z","sourceId":4521,"sourceType":"impact","impactStartTime":"2026-07-03T14:24:43.085Z"}]},{"id":20004230,"externalId":"92556705","message":{"rootCause":null,"actionPlan":null,"pathToResolution":null},"additionalInformation":"","isCore":false,"affectsAll":false,"status":"Resolved","type":"Degradation","createdAt":"2026-07-07T11:39:19.151Z","updatedAt":"2026-07-08T14:09:20.143Z","instanceKeys":["AP52","AP53","AP54","AP58","AP60"],"serviceKeys":["coreService"],"IncidentImpacts":[{"id":20004549,"startTime":"2026-07-01T20:02:00.000Z","endTime":"2026-07-08T13:57:00.000Z","type":"performanceDegradation","severity":"minor","createdAt":"2026-07-07T11:39:19.359Z","updatedAt":"2026-07-08T14:09:20.139Z","startTimeCreatedAt":"2026-07-07T11:39:19.360Z","startTimeModifiedAt":"2026-07-07T12:02:57.668Z","endTimeCreatedAt":"2026-07-08T14:09:20.139Z","endTimeModifiedAt":"2026-07-07T14:24:00.337Z"}],"IncidentEvents":[{"id":20005581,"type":"update","message":"The fleet-wide deployment of the fix has now been completed for the remaining instances: AP52, AP53, AP54, AP58, AP60\n\nWe apologize for how you and your business may have been affected by this incident. We'll thoroughly investigate the incident, confirming the technical trigger, the underlying cause, and preventive action to avoid a repeat in the future. ","createdAt":"2026-07-08T12:19:45.273Z","updatedAt":"2026-07-08T14:09:20.147Z"},{"id":20005580,"type":"update","message":"We've made significant progress with the fleet-wide deployment of the fix. During the rollout, we identified and resolved a temporary issue that affected a small number of instances. The fix has now been deployed to the majority of instances, and the remaining instances are planned to be completed by 15:00 UTC, July 8.\n\nWe will provide another update once the fleet-wide deployment is complete or if additional information becomes available.","createdAt":"2026-07-08T06:09:34.841Z","updatedAt":"2026-07-08T06:09:34.846Z"},{"id":20005578,"type":"update","message":"We have identified a Cascading Style Sheets (CSS) rendering change introduced in a recent browser update as the cause of this issue. We’ve completed development and validation of a fix, and deployment is now underway fleet-wide. We have no clear indication of how long our fleet-wide deployment may take. We will provide the next update when we can clarify this. A period of monitoring will be undertaken once deployments are completed across all instances. \n\nWorkarounds are documented and available via the Known Issue article: https://help.salesforce.com/s/issue?id=a02g7000005pKxt \n\nWe’ll provide an update as soon as any new information becomes available. ","createdAt":"2026-07-07T23:32:21.591Z","updatedAt":"2026-07-07T23:32:21.595Z"},{"id":20005576,"type":"update","message":"We are aiming to begin deploying the validated configuration change at approximately 19:00 UTC while continuing to work with our vendor to expedite their fix across all impacted browser versions.\n\nPlease see this Known Issue article (https://help.salesforce.com/s/issue?id=a02g7000005pKxt) documenting available workarounds.\n\nWe’ll provide an update as soon as substantial information is available.","createdAt":"2026-07-07T17:43:13.369Z","updatedAt":"2026-07-07T17:43:13.375Z"},{"id":20005575,"type":"update","message":"We're continuing to work with our vendor and are validating a configuration change as a possible solution. Once validated, we'll deploy this change and monitor to ensure it fully resolves the issue.\n\nWe’ll provide an update in 60 minutes or sooner if substantial changes come from our validations.","createdAt":"2026-07-07T16:28:29.463Z","updatedAt":"2026-07-07T16:28:29.469Z"},{"id":20005574,"type":"update","message":"A possible path to resolve the issue is a configuration change. We're working to validate whether this is viable. We've engaged our release team and have them on standby to ensure that the configuration can be deployed if validated as a fix.\n\nIn parallel, we have also engaged the browser vendor to assist with this investigation. \n\nWe’ll provide an update in 60 minutes or sooner if additional information becomes available. ","createdAt":"2026-07-07T15:13:31.780Z","updatedAt":"2026-07-07T15:13:31.785Z"},{"id":20005573,"type":"update","message":"Upon further investigation we've been able to reproduce the issue and have identified workarounds which customers use. The details of the workarounds can be found here: https://help.salesforce.com/s/issue?id=a02g7000005pKxt\n\nWe have determined that this issue is more complex than initially understood. We're working to engage browser vendors as part of this investigation. Internal testing on a configuration change are still underway. \n\nWe’ll provide an update in 60 minutes or sooner if additional information becomes available. \n","createdAt":"2026-07-07T14:12:24.256Z","updatedAt":"2026-07-07T14:12:24.261Z"},{"id":20005572,"type":"update","message":"We have determined that the proposed workaround which we were testing is not a viable option for customers. Our current focus is now solely on testing the configuration change, which is taking longer than expected. Additional teams have been engaged to assist with the testing. \n\nWe’ll provide an update in 60 minutes or sooner if additional information becomes available. \n","createdAt":"2026-07-07T13:16:05.513Z","updatedAt":"2026-07-07T13:16:05.518Z"},{"id":20005571,"type":"update","message":"We're testing a configuration change that we believe will bring customers out of impact. Once validated that it's successful, the change will be rolled out to all impacted instances. The testing is expected to take approximately 60 minutes to complete.  In parallel, we're still testing a workaround for customers.\n\nWe’ll provide an update in 60 minutes or sooner if additional information becomes available. \n","createdAt":"2026-07-07T12:25:56.959Z","updatedAt":"2026-07-07T13:16:05.521Z"},{"id":20005570,"type":"update","message":"Work is still underway to identify a viable workaround for customers.\n\nWe’ve established that the level of impact differs from what was initially understood and is considered a performance degradation rather than a feature degradation as was previously communicated. We've also determined that the start time of the impact is different than initially understood. We've updated the incident posting to reflect the current impact and start time accurately. We apologize for any confusion this may have caused.\n\nWe’ll provide an update in 30 minutes or sooner if additional information becomes available. \n","createdAt":"2026-07-07T12:02:57.682Z","updatedAt":"2026-07-07T12:02:57.687Z"},{"id":20005569,"type":"update","message":"We’re‌ testing a work around which we believe will bring affected customers out of impact. If successful, we'll share the details of the work around with customers here. In parallel, we're also investigating a long term fix to resolve this issue.\n\nWe’ll provide an update in 30 minutes or sooner if additional information becomes available. \n","createdAt":"2026-07-07T11:52:18.938Z","updatedAt":"2026-07-07T11:52:18.941Z"},{"id":20005568,"type":"update","message":"We're investigating an issue affecting the Dynamic Highlights Panel when customers are accessing it using the latest version of Chrome or Edge browsers. The panel isn't rendering the primary field values correctly for affected customers . This is impacting their ability to view key record information such as case numbers. We've engaged relevant teams to assist in the investigation.\n\nWe’ll provide an update in 60 minutes or sooner if additional information becomes available. \n","createdAt":"2026-07-07T11:39:19.369Z","updatedAt":"2026-07-07T11:52:18.942Z"}],"timeline":[{"title":"Resolved","content":"Incident Resolved","createdAt":"2026-07-08T14:09:20.139Z","updatedAt":"2026-07-07T14:24:00.337Z","entryType":"impact_end","endTime":"2026-07-08T13:57:00.000Z","sourceId":4549,"sourceType":"impact","impactStartTime":"2026-07-07T11:39:19.360Z"},{"title":"Update","content":"The fleet-wide deployment of the fix has now been completed for the remaining instances: AP52, AP53, AP54, AP58, AP60\n\nWe apologize for how you and your business may have been affected by this incident. We'll thoroughly investigate the incident, confirming the technical trigger, the underlying cause, and preventive action to avoid a repeat in the future. ","createdAt":"2026-07-08T12:19:45.273Z","updatedAt":"2026-07-08T14:09:20.147Z","entryType":"event","sourceId":5581,"sourceType":"event"},{"title":"Update","content":"We've made significant progress with the fleet-wide deployment of the fix. During the rollout, we identified and resolved a temporary issue that affected a small number of instances. The fix has now been deployed to the majority of instances, and the remaining instances are planned to be completed by 15:00 UTC, July 8.\n\nWe will provide another update once the fleet-wide deployment is complete or if additional information becomes available.","createdAt":"2026-07-08T06:09:34.841Z","updatedAt":"2026-07-08T06:09:34.846Z","entryType":"event","sourceId":5580,"sourceType":"event"},{"title":"Update","content":"We have identified a Cascading Style Sheets (CSS) rendering change introduced in a recent browser update as the cause of this issue. We’ve completed development and validation of a fix, and deployment is now underway fleet-wide. We have no clear indication of how long our fleet-wide deployment may take. We will provide the next update when we can clarify this. A period of monitoring will be undertaken once deployments are completed across all instances. \n\nWorkarounds are documented and available via the Known Issue article: https://help.salesforce.com/s/issue?id=a02g7000005pKxt \n\nWe’ll provide an update as soon as any new information becomes available. ","createdAt":"2026-07-07T23:32:21.591Z","updatedAt":"2026-07-07T23:32:21.595Z","entryType":"event","sourceId":5578,"sourceType":"event"},{"title":"Update","content":"We are aiming to begin deploying the validated configuration change at approximately 19:00 UTC while continuing to work with our vendor to expedite their fix across all impacted browser versions.\n\nPlease see this Known Issue article (https://help.salesforce.com/s/issue?id=a02g7000005pKxt) documenting available workarounds.\n\nWe’ll provide an update as soon as substantial information is available.","createdAt":"2026-07-07T17:43:13.369Z","updatedAt":"2026-07-07T17:43:13.375Z","entryType":"event","sourceId":5576,"sourceType":"event"},{"title":"Update","content":"We're continuing to work with our vendor and are validating a configuration change as a possible solution. Once validated, we'll deploy this change and monitor to ensure it fully resolves the issue.\n\nWe’ll provide an update in 60 minutes or sooner if substantial changes come from our validations.","createdAt":"2026-07-07T16:28:29.463Z","updatedAt":"2026-07-07T16:28:29.469Z","entryType":"event","sourceId":5575,"sourceType":"event"},{"title":"Update","content":"A possible path to resolve the issue is a configuration change. We're working to validate whether this is viable. We've engaged our release team and have them on standby to ensure that the configuration can be deployed if validated as a fix.\n\nIn parallel, we have also engaged the browser vendor to assist with this investigation. \n\nWe’ll provide an update in 60 minutes or sooner if additional information becomes available. ","createdAt":"2026-07-07T15:13:31.780Z","updatedAt":"2026-07-07T15:13:31.785Z","entryType":"event","sourceId":5574,"sourceType":"event"},{"title":"Update","content":"Upon further investigation we've been able to reproduce the issue and have identified workarounds which customers use. The details of the workarounds can be found here: https://help.salesforce.com/s/issue?id=a02g7000005pKxt\n\nWe have determined that this issue is more complex than initially understood. We're working to engage browser vendors as part of this investigation. Internal testing on a configuration change are still underway. \n\nWe’ll provide an update in 60 minutes or sooner if additional information becomes available. \n","createdAt":"2026-07-07T14:12:24.256Z","updatedAt":"2026-07-07T14:12:24.261Z","entryType":"event","sourceId":5573,"sourceType":"event"},{"title":"Update","content":"We have determined that the proposed workaround which we were testing is not a viable option for customers. Our current focus is now solely on testing the configuration change, which is taking longer than expected. Additional teams have been engaged to assist with the testing. \n\nWe’ll provide an update in 60 minutes or sooner if additional information becomes available. \n","createdAt":"2026-07-07T13:16:05.513Z","updatedAt":"2026-07-07T13:16:05.518Z","entryType":"event","sourceId":5572,"sourceType":"event"},{"title":"Update","content":"We're testing a configuration change that we believe will bring customers out of impact. Once validated that it's successful, the change will be rolled out to all impacted instances. The testing is expected to take approximately 60 minutes to complete.  In parallel, we're still testing a workaround for customers.\n\nWe’ll provide an update in 60 minutes or sooner if additional information becomes available. \n","createdAt":"2026-07-07T12:25:56.959Z","updatedAt":"2026-07-07T13:16:05.521Z","entryType":"event","sourceId":5571,"sourceType":"event"},{"title":"Update","content":"Work is still underway to identify a viable workaround for customers.\n\nWe’ve established that the level of impact differs from what was initially understood and is considered a performance degradation rather than a feature degradation as was previously communicated. We've also determined that the start time of the impact is different than initially understood. We've updated the incident posting to reflect the current impact and start time accurately. We apologize for any confusion this may have caused.\n\nWe’ll provide an update in 30 minutes or sooner if additional information becomes available. \n","createdAt":"2026-07-07T12:02:57.682Z","updatedAt":"2026-07-07T12:02:57.687Z","entryType":"event","sourceId":5570,"sourceType":"event"},{"title":"Update","content":"We’re‌ testing a work around which we believe will bring affected customers out of impact. If successful, we'll share the details of the work around with customers here. In parallel, we're also investigating a long term fix to resolve this issue.\n\nWe’ll provide an update in 30 minutes or sooner if additional information becomes available. \n","createdAt":"2026-07-07T11:52:18.938Z","updatedAt":"2026-07-07T11:52:18.941Z","entryType":"event","sourceId":5569,"sourceType":"event"},{"title":"Update","content":"We're investigating an issue affecting the Dynamic Highlights Panel when customers are accessing it using the latest version of Chrome or Edge browsers. The panel isn't rendering the primary field values correctly for affected customers . This is impacting their ability to view key record information such as case numbers. We've engaged relevant teams to assist in the investigation.\n\nWe’ll provide an update in 60 minutes or sooner if additional information becomes available. \n","createdAt":"2026-07-07T11:39:19.369Z","updatedAt":"2026-07-07T11:52:18.942Z","entryType":"event","sourceId":5568,"sourceType":"event"},{"title":"Degradation Started","content":"performanceDegradation","createdAt":"2026-07-07T11:39:19.360Z","updatedAt":"2026-07-07T12:02:57.668Z","entryType":"impact_start","startTime":"2026-07-01T20:02:00.000Z","sourceId":4549,"sourceType":"impact","impactStartTime":"2026-07-07T11:39:19.360Z"}]},{"id":20004148,"externalId":"91807036","message":{"rootCause":null,"actionPlan":null,"pathToResolution":null},"additionalInformation":"We tracked this incident on Salesforce Status under https://status.salesforce.com/incidents/20004126. Please refer to this page for all previous updates related to the incident.","isCore":false,"affectsAll":false,"status":"Resolved","type":"Degradation","createdAt":"2026-06-19T04:56:56.406Z","updatedAt":"2026-06-19T04:56:56.528Z","instanceKeys":["FRA2S","FRA6S","FRA8S","FRA12S","FRA24S","FRA96S","FRA98S","FRA116S","GBR4S","GBR42S","GBR44S","GBR60S","GBR62S","GBR90S","GBR92S","GBR106S","GBR108S","GBR110S","GBR138S","GBR144S","IDN2S","IDN4S","IDN6","IND3S","IND4S","IND6S","IND8S","IND10S","IND12S","IND14S","IND16S","IND18S","IND20S","IND22S","IND24S","IND26S","IND28S","IND54S","IND140S","IND174S","IND178S","IND180S","ISR2S","ISR4S","ITA4S","ITA22S","ITA32S","ITA52S","ITA58S"],"serviceKeys":["coreService"],"IncidentImpacts":[{"id":20004464,"startTime":"2026-06-18T05:30:00.000Z","endTime":"2026-06-19T02:05:00.000Z","type":"featurePerfDegradation","severity":"minor","createdAt":"2026-06-19T04:56:56.515Z","updatedAt":"2026-06-19T04:56:56.519Z","startTimeCreatedAt":"2026-06-19T04:56:56.515Z","startTimeModifiedAt":null,"endTimeCreatedAt":"2026-06-19T04:56:56.515Z","endTimeModifiedAt":null}],"IncidentEvents":[{"id":20005409,"type":"update","message":"Some customers may have experienced an issue with Service Cloud where agents encountered unexpected pop-ups while working on record pages, disrupting normal agent workflows. We identified the trigger and resolved the issue by deploying an updated release to affected instances. Customers on the affected instances have been restored to full service. We apologize for any inconvenience this may have caused. We'll perform a full investigation of the incident and take preventive action to avoid a repeat in the future.","createdAt":"2026-06-19T04:56:56.522Z","updatedAt":"2026-06-19T04:56:56.526Z"}],"timeline":[{"title":"Update","content":"Some customers may have experienced an issue with Service Cloud where agents encountered unexpected pop-ups while working on record pages, disrupting normal agent workflows. We identified the trigger and resolved the issue by deploying an updated release to affected instances. Customers on the affected instances have been restored to full service. We apologize for any inconvenience this may have caused. We'll perform a full investigation of the incident and take preventive action to avoid a repeat in the future.","createdAt":"2026-06-19T04:56:56.522Z","updatedAt":"2026-06-19T04:56:56.526Z","entryType":"event","sourceId":5409,"sourceType":"event"},{"title":"Resolved","content":"Incident Resolved","createdAt":"2026-06-19T04:56:56.515Z","updatedAt":null,"entryType":"impact_end","endTime":"2026-06-19T02:05:00.000Z","sourceId":4464,"sourceType":"impact","impactStartTime":"2026-06-19T04:56:56.515Z"},{"title":"Degradation Started","content":"featurePerfDegradation","createdAt":"2026-06-19T04:56:56.515Z","updatedAt":null,"entryType":"impact_start","startTime":"2026-06-18T05:30:00.000Z","sourceId":4464,"sourceType":"impact","impactStartTime":"2026-06-19T04:56:56.515Z"}]},{"id":20004149,"externalId":"91807036","message":{"rootCause":null,"actionPlan":null,"pathToResolution":null},"additionalInformation":"We tracked this incident on Salesforce Status under https://status.salesforce.com/incidents/20004126. Please refer to this page for all previous updates related to the incident.","isCore":false,"affectsAll":false,"status":"Resolved","type":"Degradation","createdAt":"2026-06-19T05:06:23.360Z","updatedAt":"2026-06-19T06:24:53.172Z","instanceKeys":["NA223","NA224","NA225","NA226","NA231","NA232","NA233","NA234","NA235","NA236","NA237","NA238","NA239","NA240","NA241","NA242","NA243","NA245","NA246","NA247","NA248","NA249","NA250","NA251","NA252","NA253","NA254","SGP2S","SGP4S","SGP6S","SGP8S","SWE2S","SWE4S","SWE6S","SWE28S","SWE30S","SWE44S","SWE88S","SWE90S","SWE92S","SWE94S","SWE96S","SWE120S","SWE128S","SWE130S","SWE132S","SWE136S"],"serviceKeys":["coreService"],"IncidentImpacts":[{"id":20004465,"startTime":"2026-06-18T05:30:00.000Z","endTime":"2026-06-19T02:22:00.000Z","type":"featurePerfDegradation","severity":"minor","createdAt":"2026-06-19T05:06:23.465Z","updatedAt":"2026-06-19T06:24:53.193Z","startTimeCreatedAt":"2026-06-19T05:06:23.466Z","startTimeModifiedAt":null,"endTimeCreatedAt":"2026-06-19T05:06:23.466Z","endTimeModifiedAt":"2026-06-19T06:24:53.194Z"}],"IncidentEvents":[{"id":20005410,"type":"update","message":"Some customers may have experienced an issue with Service Cloud where agents encountered unexpected pop-ups while working on record pages, disrupting normal agent workflows. We identified the trigger and resolved the issue by deploying an updated release to affected instances. Customers on the affected instances have been restored to full service. We apologize for any inconvenience this may have caused. We'll perform a full investigation of the incident and take preventive action to avoid a repeat in the future.","createdAt":"2026-06-19T05:06:23.472Z","updatedAt":"2026-06-19T05:06:23.476Z"}],"timeline":[{"title":"Update","content":"Some customers may have experienced an issue with Service Cloud where agents encountered unexpected pop-ups while working on record pages, disrupting normal agent workflows. We identified the trigger and resolved the issue by deploying an updated release to affected instances. Customers on the affected instances have been restored to full service. We apologize for any inconvenience this may have caused. We'll perform a full investigation of the incident and take preventive action to avoid a repeat in the future.","createdAt":"2026-06-19T05:06:23.472Z","updatedAt":"2026-06-19T05:06:23.476Z","entryType":"event","sourceId":5410,"sourceType":"event"},{"title":"Resolved","content":"Incident Resolved","createdAt":"2026-06-19T05:06:23.466Z","updatedAt":"2026-06-19T06:24:53.194Z","entryType":"impact_end","endTime":"2026-06-19T02:22:00.000Z","sourceId":4465,"sourceType":"impact","impactStartTime":"2026-06-19T05:06:23.466Z"},{"title":"Degradation Started","content":"featurePerfDegradation","createdAt":"2026-06-19T05:06:23.466Z","updatedAt":null,"entryType":"impact_start","startTime":"2026-06-18T05:30:00.000Z","sourceId":4465,"sourceType":"impact","impactStartTime":"2026-06-19T05:06:23.466Z"}]},{"id":20004150,"externalId":"91856616","message":{"rootCause":null,"actionPlan":null,"pathToResolution":null},"additionalInformation":"","isCore":false,"affectsAll":false,"status":"Resolved","type":"Degradation","createdAt":"2026-06-19T11:57:21.796Z","updatedAt":"2026-06-19T15:34:54.973Z","instanceKeys":["ARE2S","ARE4S","ARE6","ARE12","AUS2S","AUS4S","AUS6S","AUS14S","AUS16S","AUS18S","AUS20S","AUS22S","AUS24S","AUS26S","AUS28S","AUS36S","AUS38S","AUS58","AUS60","AUS62","AUS64","AUS66","AUS68","AUS70","AUS72","AUS74","AUS76","AUS78","AUS80S","AUS82","AUS84","AUS86","AUS88","AUS90","AUS92","AUS94","AUS102","BRA2S","BRA4S","BRA6S","BRA8S","BRA14","BRA16","BRA18","BRA24","BRA28","BRA30","BRA32","BRA34","BRA36","BRA38","BRA44","BRA48","BRA50","BRA54S","BRA58","BRA60S","BRA62S","CAN2S","CAN4S","CAN6S","CAN8S","CAN20S","CAN26","CAN28","CAN34","CAN36","CAN38","CAN40","CAN42","CAN44","CAN46","CAN48","CAN50","CAN52","CAN54","CAN56","CAN70S","CAN80","CAN86S","CAN96","CAN98","CHE2S","CHE4S","CHE6","CHE12","CHE16","CHE18","CHE26S","CHE28","CHE30","DEU2S","DEU4S","DEU6S","DEU8S","DEU10S","DEU12S","DEU14S","DEU16S","DEU20S","DEU36","DEU38","DEU46","DEU48S","DEU50S","DEU52","DEU54","DEU56","DEU58","DEU60","DEU62S","DEU66","DEU68","DEU70","DEU72","DEU74","DEU76","DEU78","DEU84","DEU86","DEU90","DEU92","DEU94","DEU96","DEU100","DEU102","DEU104S","DEU106","DEU108","DEU110","DEU112","DEU114S","DEU116S","DEU118","DEU120","DEU122","DEU124","DEU126","DEU128","DEU130","DEU132","DEU146S","DEU150S","DEU152","DEU154S","DEU156S","DEU158S","FRA2S","FRA4S","FRA6S","FRA8S","FRA12S","FRA24S","FRA32","FRA34","FRA36","FRA42","FRA44","FRA46","FRA48","FRA50","FRA52","FRA54","FRA56","FRA62","FRA64","FRA66","FRA70","FRA74","FRA76","FRA78","FRA80","FRA84","FRA86","FRA88","FRA90","FRA96S","FRA98S","FRA100","FRA104","FRA116S","FRA118S","GBR2S","GBR4S","GBR34","GBR36","GBR38","GBR40S","GBR42S","GBR44S","GBR46","GBR48","GBR50","GBR52","GBR54","GBR56","GBR58","GBR60S","GBR62S","GBR64","GBR66","GBR68","GBR70","GBR72","GBR74","GBR76","GBR78","GBR80","GBR82","GBR84","GBR86","GBR88","GBR90S","GBR92S","GBR94","GBR96","GBR98","GBR100","GBR102","GBR106S","GBR108S","GBR110S","GBR112","GBR116","GBR118","GBR120","GBR122","GBR124","GBR136S","GBR138S","GBR140","GBR142","GBR144S","GBR146S","IDN2S","IDN4S","IDN6","IDN8","IND140S","IND142S","IND144","IND146S","IND148S","IND150","IND152","IND154","IND164","IND170","IND172","IND174S","IND176S","IND188","IND194S","IND200","ISR2S","ISR4S","ISR6","ISR10","ISR12","ITA2S","ITA4S","ITA6","ITA8","ITA10","ITA12","ITA14","ITA16","ITA18","ITA22S","ITA24","ITA26","ITA28","ITA30","ITA32S","ITA34","ITA36","ITA38","ITA42","ITA52S","ITA54","ITA58S","ITA60S","JPN2S","JPN4S","JPN6S","JPN8S","JPN10S","JPN12S","JPN18S","JPN20S","JPN22S","JPN24S","JPN28S","JPN132","JPN134","JPN136","JPN138","JPN140","JPN142","JPN144","JPN146","JPN148","JPN150","JPN152S","JPN154S","JPN156","JPN158","JPN160","JPN164","JPN166","JPN168","JPN170","JPN172S","JPN174S","JPN178S","JPN180S","JPN182S","JPN184S","JPN186","JPN188","KOR2S","KOR4S","KOR6","KOR8","SGP2S","SGP4S","SGP6S","SGP8S","SGP10","SGP14","SWE2S","SWE4S","SWE6S","SWE8","SWE10","SWE12","SWE14","SWE16","SWE18","SWE20","SWE22","SWE24","SWE26","SWE28S","SWE30S","SWE32","SWE34","SWE36","SWE38","SWE40","SWE42","SWE44S","SWE46","SWE48","SWE50","SWE52","SWE54","SWE56","SWE58","SWE60S","SWE62","SWE64","SWE66","SWE68","SWE70","SWE72","SWE74","SWE76","SWE78","SWE80","SWE82","SWE84","SWE88S","SWE90S","SWE92S","SWE94S","SWE96S","SWE98","SWE100","SWE106","SWE108","SWE112","SWE114","SWE118","SWE120S","SWE122","SWE124","SWE126","SWE128S","SWE130S","SWE132S","SWE136S","USA1","USA2S","USA3S","USA8S","USA20S","USA22S","USA26","USA28S","USA30S","USA32S","USA34","USA36","USA60S","USA62S","USA80S","USA194S","USA202S","USA220","USA224S","USA226","USA228","USA230","USA232","USA234","USA236","USA238","USA240S","USA242S","USA244S","USA248S","USA250S","USA252S","USA254S","USA256S","USA258S","USA260S","USA262S","USA268S","USA270S","USA272","USA274","USA276","USA278","USA280","USA282","USA286","USA288","USA290","USA292","USA294","USA296","USA300","USA302","USA304","USA312","USA314","USA316","USA318","USA320","USA322","USA324","USA326","USA328","USA330","USA332","USA334","USA336","USA338","USA340","USA342","USA344","USA346","USA348","USA350","USA352","USA354","USA356","USA358","USA360","USA364","USA366S","USA372","USA374","USA376","USA384","USA408","USA410","USA412","USA414","USA416","USA418","USA420","USA422","USA424","USA426","USA428","USA430","USA432S","USA434S","USA436","USA438","USA440","USA442","USA444","USA446S","USA448S","USA450","USA452","USA454","USA456","USA460","USA462","USA464","USA466","USA468","USA470","USA472","USA474","USA476","USA478","USA480","USA488S","USA490S","USA494","USA496","USA534S","USA538","USA540S","USA542S","USA544","USA546","USA548","USA550","USA552","USA554","USA556","USA558","USA560","USA562","USA564","USA566","USA568","USA570","USA572","USA574","USA576","USA578","USA580","USA582","USA584","USA586","USA588","USA590","USA592","USA594","USA596","USA598","USA600","USA602","USA604","USA606","USA608","USA610","USA612","USA614","USA616","USA618","USA620","USA622","USA624","USA626","USA628","USA630","USA632","USA634","USA636","USA638","USA640","USA642","USA644","USA646","USA648","USA650","USA652","USA654S","USA656S","USA658S","USA660S","USA662S","USA664S","USA666S","USA668S","USA670S","USA672S","USA674","USA676","USA678","USA680","USA682","USA684","USA686","USA688","USA690","USA692","USA694","USA696","USA698","USA700","USA702","USA704","USA706","USA708","USA710S","USA712S","USA714","USA716","USA718","USA720","USA722","USA724","USA726","USA728","USA730","USA732","USA734","USA736","USA738","USA740","USA742","USA744","USA746","USA748","USA750S","USA752S","USA754S","USA756S","USA758S","USA760S","USA762S","USA764S","USA766S","USA768S","USA770S","USA772S","USA774S","USA776","USA778","USA780","USA786S","USA788","USA790","USA792S","USA794","USA804S","USA810","USA830","USA836S","USA838","USA840","USA842","USA844","USA846","USA848","USA850","USA852","USA854","USA856","USA860","USA862","USA864","USA866","USA868","USA870S","USA872S","USA874S","USA876","USA878","USA880S","USA882S","USA884S","USA886S","USA888S","USA890S","USA892S","USA894S","USA896S","USA898S","USA900S","USA902S","USA916S","USA918","USA920","USA922","USA924","USA926","USA932S","USA934S","USA936S","USA938S","USA940S","USA942S","USA944S","USA946S","USA948S","USA950S","USA952S","USA954S","USA960","USA994","USA996S","USA1000","USA1012","USA1016","USA1018","USA1022","USA1024","USA1026","USA1028","USA1030","USA1032","USA1034","USA1036S","USA1038","USA1040","USA1042","USA1044","USA1046","USA1048","USA1050","USA1052","USA1054","USA1056","USA1062","USA1068S","USA1070S","USA1072","USA1074S","USA1076S","USA1078","USA1082","USA1088S","USA1092","USA1108","USA1110","USA1112","USA1122","USA1124","USA1126","USA1134S","USA1136S","USA1138","USA1140","USA1142","USA1148S","USA1150S","USA1152S","USA1154S","USA1156S","USA1158","USA1160","USA1164","USA1172","USA1176","USA1178S","USA1182","USA1184","USA1186","USA1188","USA1190","USA1192","USA1194S","USA1196S","USA1198S","USA1200S","USA1202S","USA1204S","USA1206S","USA1208S","USA1210","USA1214S","USA1216S","USA1234S","USA1236S","USA1238S","USA1240S","USA1242S","USA1244S","USA1246S","USA1248S","USA1250S","USA1252S","USA1254S","USA1256S","USA1258S","USA1260S","USA1262S","USA1264S","USA1266S","USA1270"],"serviceKeys":["Customer360Audiences"],"IncidentImpacts":[{"id":20004466,"startTime":"2026-06-18T22:00:00.000Z","endTime":"2026-06-19T14:56:00.000Z","type":"salesforceDataCloudFeatureDegradation","severity":"minor","createdAt":"2026-06-19T11:57:21.971Z","updatedAt":"2026-06-19T15:34:54.971Z","startTimeCreatedAt":"2026-06-19T11:57:21.971Z","startTimeModifiedAt":null,"endTimeCreatedAt":"2026-06-19T15:34:54.971Z","endTimeModifiedAt":null}],"IncidentEvents":[{"id":20005423,"type":"update","message":"The ability to run Calculated Insights queries is restored. Customers can attempt a manual run of their previously failed scheduled queries or opt to wait for the next scheduled time.\n\nWe apologize for how you and your business may have been affected by this incident. We will thoroughly investigate the incident, confirming the technical trigger, the underlying cause, and preventive action to avoid a repeat in the future.","createdAt":"2026-06-19T15:34:54.976Z","updatedAt":"2026-06-19T15:34:54.979Z"},{"id":20005422,"type":"update","message":"The rollback is complete and we're verifying service restoration. We'll provide an update in 30 minutes or sooner.","createdAt":"2026-06-19T15:08:32.118Z","updatedAt":"2026-06-19T15:08:32.123Z"},{"id":20005421,"type":"update","message":"We've validated that the deployment rollback resolves the issue and begun a wider rollback at 14:40 UTC. This is expected to complete within 30-60 minutes. The ability to run Calculated Insights queries successfully will be restored to instances in stages as the rollback progresses. Customers can periodically attempt a manual run of their previously failed scheduled queries or opt to wait for the next scheduled time. \n\nWe'll provide an update on rollback progress in 30 minutes or sooner if additional information becomes available.","createdAt":"2026-06-19T14:42:04.223Z","updatedAt":"2026-06-19T14:42:04.227Z"},{"id":20005420,"type":"update","message":"Initial validations are positive. We'll provide an update in 30 minutes or sooner.\n","createdAt":"2026-06-19T14:15:26.151Z","updatedAt":"2026-06-19T14:15:26.156Z"},{"id":20005419,"type":"update","message":"We're continuing to validate the rollback. We'll provide an update in 30 minutes or sooner.","createdAt":"2026-06-19T13:48:22.910Z","updatedAt":"2026-06-19T13:48:22.915Z"},{"id":20005418,"type":"update","message":"We fixed the problem that stopped the validation rollback from finishing. We're re-starting validation now and we'll provide an update in 30 minutes or sooner if additional information becomes available.","createdAt":"2026-06-19T13:19:10.431Z","updatedAt":"2026-06-19T13:19:10.435Z"},{"id":20005417,"type":"update","message":"The validation rollback is encountering issues that are preventing it from completing as expected. We're actively working to resolve this and we'll provide an update in 30 minutes or sooner if additional information becomes available.","createdAt":"2026-06-19T12:50:27.470Z","updatedAt":"2026-06-19T12:50:27.476Z"},{"id":20005416,"type":"update","message":"We're continuing to validate a rollback of the deployment. We'll provide an update on validation progress in 30 minutes or sooner if additional information becomes available.","createdAt":"2026-06-19T12:24:25.238Z","updatedAt":"2026-06-19T12:24:25.242Z"},{"id":20005415,"type":"update","message":"We're aware of an issue impacting Calculated Insights in Data 360. Customers' scheduled Calculated Insights queries are failing to run successfully. The issue began following a deployment at 22:00 UTC on June 18, 2026. \n\nWe've initiated a rollback of the deployment on a test instance to validate a path forward. We'll provide an update in 30 minutes or sooner if additional information becomes available.","createdAt":"2026-06-19T11:58:37.041Z","updatedAt":"2026-06-19T11:58:37.046Z"}],"timeline":[{"title":"Update","content":"The ability to run Calculated Insights queries is restored. Customers can attempt a manual run of their previously failed scheduled queries or opt to wait for the next scheduled time.\n\nWe apologize for how you and your business may have been affected by this incident. We will thoroughly investigate the incident, confirming the technical trigger, the underlying cause, and preventive action to avoid a repeat in the future.","createdAt":"2026-06-19T15:34:54.976Z","updatedAt":"2026-06-19T15:34:54.979Z","entryType":"event","sourceId":5423,"sourceType":"event"},{"title":"Resolved","content":"Incident Resolved","createdAt":"2026-06-19T15:34:54.971Z","updatedAt":null,"entryType":"impact_end","endTime":"2026-06-19T14:56:00.000Z","sourceId":4466,"sourceType":"impact","impactStartTime":"2026-06-19T11:57:21.971Z"},{"title":"Update","content":"The rollback is complete and we're verifying service restoration. We'll provide an update in 30 minutes or sooner.","createdAt":"2026-06-19T15:08:32.118Z","updatedAt":"2026-06-19T15:08:32.123Z","entryType":"event","sourceId":5422,"sourceType":"event"},{"title":"Update","content":"We've validated that the deployment rollback resolves the issue and begun a wider rollback at 14:40 UTC. This is expected to complete within 30-60 minutes. The ability to run Calculated Insights queries successfully will be restored to instances in stages as the rollback progresses. Customers can periodically attempt a manual run of their previously failed scheduled queries or opt to wait for the next scheduled time. \n\nWe'll provide an update on rollback progress in 30 minutes or sooner if additional information becomes available.","createdAt":"2026-06-19T14:42:04.223Z","updatedAt":"2026-06-19T14:42:04.227Z","entryType":"event","sourceId":5421,"sourceType":"event"},{"title":"Update","content":"Initial validations are positive. We'll provide an update in 30 minutes or sooner.\n","createdAt":"2026-06-19T14:15:26.151Z","updatedAt":"2026-06-19T14:15:26.156Z","entryType":"event","sourceId":5420,"sourceType":"event"},{"title":"Update","content":"We're continuing to validate the rollback. We'll provide an update in 30 minutes or sooner.","createdAt":"2026-06-19T13:48:22.910Z","updatedAt":"2026-06-19T13:48:22.915Z","entryType":"event","sourceId":5419,"sourceType":"event"},{"title":"Update","content":"We fixed the problem that stopped the validation rollback from finishing. We're re-starting validation now and we'll provide an update in 30 minutes or sooner if additional information becomes available.","createdAt":"2026-06-19T13:19:10.431Z","updatedAt":"2026-06-19T13:19:10.435Z","entryType":"event","sourceId":5418,"sourceType":"event"},{"title":"Update","content":"The validation rollback is encountering issues that are preventing it from completing as expected. We're actively working to resolve this and we'll provide an update in 30 minutes or sooner if additional information becomes available.","createdAt":"2026-06-19T12:50:27.470Z","updatedAt":"2026-06-19T12:50:27.476Z","entryType":"event","sourceId":5417,"sourceType":"event"},{"title":"Update","content":"We're continuing to validate a rollback of the deployment. We'll provide an update on validation progress in 30 minutes or sooner if additional information becomes available.","createdAt":"2026-06-19T12:24:25.238Z","updatedAt":"2026-06-19T12:24:25.242Z","entryType":"event","sourceId":5416,"sourceType":"event"},{"title":"Update","content":"We're aware of an issue impacting Calculated Insights in Data 360. Customers' scheduled Calculated Insights queries are failing to run successfully. The issue began following a deployment at 22:00 UTC on June 18, 2026. \n\nWe've initiated a rollback of the deployment on a test instance to validate a path forward. We'll provide an update in 30 minutes or sooner if additional information becomes available.","createdAt":"2026-06-19T11:58:37.041Z","updatedAt":"2026-06-19T11:58:37.046Z","entryType":"event","sourceId":5415,"sourceType":"event"},{"title":"Degradation Started","content":"salesforceDataCloudFeatureDegradation","createdAt":"2026-06-19T11:57:21.971Z","updatedAt":null,"entryType":"impact_start","startTime":"2026-06-18T22:00:00.000Z","sourceId":4466,"sourceType":"impact","impactStartTime":"2026-06-19T11:57:21.971Z"}]},{"id":20004151,"externalId":"91871615","message":{"rootCause":null,"actionPlan":null,"pathToResolution":null},"additionalInformation":"","isCore":false,"affectsAll":false,"status":"Resolved","type":"Disruption","createdAt":"2026-06-19T18:46:18.726Z","updatedAt":"2026-06-19T19:09:55.390Z","instanceKeys":["HEROKUDUBLIN","HEROKUEUROPE","HEROKUFRANKFURT","HEROKULONDON","HEROKUMONTREAL","HEROKUMUMBAI","HEROKUNORTHAMERICA","HEROKUOREGON","HEROKUSINGAPORE","HEROKUSYDNEY","HEROKUTOKYO","HEROKUVIRGINIA"],"serviceKeys":["PlatformAPI"],"IncidentImpacts":[{"id":20004467,"startTime":"2026-06-19T13:23:00.000Z","endTime":"2026-06-19T17:31:00.000Z","type":"herokuRetroactiveServiceDisruption","severity":"major","createdAt":"2026-06-19T18:46:18.831Z","updatedAt":"2026-06-19T19:09:55.387Z","startTimeCreatedAt":"2026-06-19T18:46:18.831Z","startTimeModifiedAt":"2026-06-19T18:54:22.494Z","endTimeCreatedAt":"2026-06-19T19:09:55.387Z","endTimeModifiedAt":null}],"IncidentEvents":[{"id":20005424,"type":"update","message":"We noted an issue that impacted Heroku Platform API services in all regions. Customers may have experienced broken pipeline API calls to ‘pipelines/:id/latest-builds’, and issues viewing the pipeline dashboard. We confirmed this incident was due to a recently deployed change, and have reverted this change to resolve the issue.\n\nWe will continue to monitor the environment to ensure stability and prevent a recurrence. We will also thoroughly investigate the incident, confirming the technical trigger, the underlying cause, and any preventive action to avoid a repeat in the future.","createdAt":"2026-06-19T19:09:55.391Z","updatedAt":"2026-06-19T19:09:55.394Z"}],"timeline":[{"title":"Update","content":"We noted an issue that impacted Heroku Platform API services in all regions. Customers may have experienced broken pipeline API calls to ‘pipelines/:id/latest-builds’, and issues viewing the pipeline dashboard. We confirmed this incident was due to a recently deployed change, and have reverted this change to resolve the issue.\n\nWe will continue to monitor the environment to ensure stability and prevent a recurrence. We will also thoroughly investigate the incident, confirming the technical trigger, the underlying cause, and any preventive action to avoid a repeat in the future.","createdAt":"2026-06-19T19:09:55.391Z","updatedAt":"2026-06-19T19:09:55.394Z","entryType":"event","sourceId":5424,"sourceType":"event"},{"title":"Resolved","content":"Incident Resolved","createdAt":"2026-06-19T19:09:55.387Z","updatedAt":null,"entryType":"impact_end","endTime":"2026-06-19T17:31:00.000Z","sourceId":4467,"sourceType":"impact","impactStartTime":"2026-06-19T18:46:18.831Z"},{"title":"Disruption Started","content":"herokuRetroactiveServiceDisruption","createdAt":"2026-06-19T18:46:18.831Z","updatedAt":"2026-06-19T18:54:22.494Z","entryType":"impact_start","startTime":"2026-06-19T13:23:00.000Z","sourceId":4467,"sourceType":"impact","impactStartTime":"2026-06-19T18:46:18.831Z"}]},{"id":20004152,"externalId":"91877784","message":{"rootCause":null,"actionPlan":null,"pathToResolution":null},"additionalInformation":"","isCore":false,"affectsAll":false,"status":"Resolved","type":"Disruption","createdAt":"2026-06-19T21:07:12.517Z","updatedAt":"2026-06-20T01:54:30.253Z","instanceKeys":["USA562","USA654S","USA1000"],"serviceKeys":["Customer360Audiences"],"IncidentImpacts":[{"id":20004468,"startTime":"2026-06-19T16:45:00.000Z","endTime":"2026-06-20T01:30:00.000Z","type":"salesforceDataCloudFeatureDisruption","severity":"major","createdAt":"2026-06-19T21:07:12.616Z","updatedAt":"2026-06-20T01:54:30.248Z","startTimeCreatedAt":"2026-06-19T21:07:12.616Z","startTimeModifiedAt":null,"endTimeCreatedAt":"2026-06-20T01:54:30.249Z","endTimeModifiedAt":null}],"IncidentEvents":[{"id":20005429,"type":"resolved","message":"The Salesforce Technology team has observed that instance stability and performance are now at expected levels and declared the incident resolved. We will thoroughly investigate the incident, establishing the technical trigger, the underlying cause, and preventive action to avoid a repeat in the future.","createdAt":"2026-06-20T01:54:30.264Z","updatedAt":"2026-06-20T01:54:30.268Z"},{"id":20005428,"type":"resolved","message":"The Salesforce Technology team has observed that instance stability and performance are now at expected levels and declared the incident resolved. We will thoroughly investigate the incident, establishing the technical trigger, the underlying cause, and preventive action to avoid a repeat in the future.","createdAt":"2026-06-20T01:54:30.257Z","updatedAt":"2026-06-20T01:54:30.262Z"},{"id":20005427,"type":"update","message":"We've successfully implemented a mitigation to address the underlying service instability and have stabilized the affected infrastructure. However, users leveraging Tableau Next Data Source (TDS) workflows may continue to experience failures when accessing the Tableau Next Analytics Agent through supported interfaces.\n\nOur investigation has narrowed the issue to a connectivity failure affecting a dependent service required for TDS-related requests. We're actively working with the owning engineering teams to restore connectivity and fully resolve the impact\n\nWe'll provide the next update when additional information becomes available.","createdAt":"2026-06-19T23:50:34.229Z","updatedAt":"2026-06-19T23:50:34.234Z"},{"id":20005426,"type":"update","message":"We've successfully implemented a mitigation to address the underlying service instability and have stabilized the affected infrastructure. However, users leveraging Tableau Next Data Source (TDS) workflows may continue to experience failures when accessing the Tableau Next Analytics Agent through supported interfaces.\n\nOur investigation has narrowed the issue to a connectivity failure affecting a dependent service required for TDS-related requests. We're actively working with the owning engineering teams to restore connectivity and fully resolve the impact\n\nWe'll provide another update in 90 minutes or sooner if additional information becomes available.","createdAt":"2026-06-19T22:42:42.415Z","updatedAt":"2026-06-19T22:42:42.422Z"},{"id":20005425,"type":"update","message":"We're aware of an issue impacting the Tableau Next Analytics Agent. Users leveraging the Tableau Next Data Source (TDS) feature may be unable to access the Analytics Agent through supported interfaces.\n\nWe've implemented a mitigation that is expected to stabilize the affected service and are continuing to investigate remaining connectivity issues. We'll provide another update in 60 minutes, or sooner if additional information becomes available.","createdAt":"2026-06-19T21:50:29.410Z","updatedAt":"2026-06-19T21:50:29.414Z"}],"timeline":[{"title":"Update","content":"The Salesforce Technology team has observed that instance stability and performance are now at expected levels and declared the incident resolved. We will thoroughly investigate the incident, establishing the technical trigger, the underlying cause, and preventive action to avoid a repeat in the future.","createdAt":"2026-06-20T01:54:30.264Z","updatedAt":"2026-06-20T01:54:30.268Z","entryType":"event","sourceId":5429,"sourceType":"event"},{"title":"Update","content":"The Salesforce Technology team has observed that instance stability and performance are now at expected levels and declared the incident resolved. We will thoroughly investigate the incident, establishing the technical trigger, the underlying cause, and preventive action to avoid a repeat in the future.","createdAt":"2026-06-20T01:54:30.257Z","updatedAt":"2026-06-20T01:54:30.262Z","entryType":"event","sourceId":5428,"sourceType":"event"},{"title":"Resolved","content":"Incident Resolved","createdAt":"2026-06-20T01:54:30.249Z","updatedAt":null,"entryType":"impact_end","endTime":"2026-06-20T01:30:00.000Z","sourceId":4468,"sourceType":"impact","impactStartTime":"2026-06-19T21:07:12.616Z"},{"title":"Update","content":"We've successfully implemented a mitigation to address the underlying service instability and have stabilized the affected infrastructure. However, users leveraging Tableau Next Data Source (TDS) workflows may continue to experience failures when accessing the Tableau Next Analytics Agent through supported interfaces.\n\nOur investigation has narrowed the issue to a connectivity failure affecting a dependent service required for TDS-related requests. We're actively working with the owning engineering teams to restore connectivity and fully resolve the impact\n\nWe'll provide the next update when additional information becomes available.","createdAt":"2026-06-19T23:50:34.229Z","updatedAt":"2026-06-19T23:50:34.234Z","entryType":"event","sourceId":5427,"sourceType":"event"},{"title":"Update","content":"We've successfully implemented a mitigation to address the underlying service instability and have stabilized the affected infrastructure. However, users leveraging Tableau Next Data Source (TDS) workflows may continue to experience failures when accessing the Tableau Next Analytics Agent through supported interfaces.\n\nOur investigation has narrowed the issue to a connectivity failure affecting a dependent service required for TDS-related requests. We're actively working with the owning engineering teams to restore connectivity and fully resolve the impact\n\nWe'll provide another update in 90 minutes or sooner if additional information becomes available.","createdAt":"2026-06-19T22:42:42.415Z","updatedAt":"2026-06-19T22:42:42.422Z","entryType":"event","sourceId":5426,"sourceType":"event"},{"title":"Update","content":"We're aware of an issue impacting the Tableau Next Analytics Agent. Users leveraging the Tableau Next Data Source (TDS) feature may be unable to access the Analytics Agent through supported interfaces.\n\nWe've implemented a mitigation that is expected to stabilize the affected service and are continuing to investigate remaining connectivity issues. We'll provide another update in 60 minutes, or sooner if additional information becomes available.","createdAt":"2026-06-19T21:50:29.410Z","updatedAt":"2026-06-19T21:50:29.414Z","entryType":"event","sourceId":5425,"sourceType":"event"},{"title":"Disruption Started","content":"salesforceDataCloudFeatureDisruption","createdAt":"2026-06-19T21:07:12.616Z","updatedAt":null,"entryType":"impact_start","startTime":"2026-06-19T16:45:00.000Z","sourceId":4468,"sourceType":"impact","impactStartTime":"2026-06-19T21:07:12.616Z"}]},{"id":20004153,"externalId":"91883454","message":{"rootCause":null,"actionPlan":null,"pathToResolution":null},"additionalInformation":"","isCore":false,"affectsAll":false,"status":"Resolved","type":"Degradation","createdAt":"2026-06-20T00:53:35.525Z","updatedAt":"2026-06-20T01:27:14.789Z","instanceKeys":["BRA14","NA253"],"serviceKeys":["Customer360Audiences"],"IncidentImpacts":[{"id":20004469,"startTime":"2026-06-19T20:01:00.000Z","endTime":"2026-06-20T01:25:00.000Z","type":"salesforceDataCloudFeatureDegradation","severity":"minor","createdAt":"2026-06-20T00:53:35.619Z","updatedAt":"2026-06-20T01:27:14.786Z","startTimeCreatedAt":"2026-06-20T00:53:35.619Z","startTimeModifiedAt":null,"endTimeCreatedAt":"2026-06-20T01:27:14.787Z","endTimeModifiedAt":null}],"IncidentEvents":[],"timeline":[{"title":"Resolved","content":"Incident Resolved","createdAt":"2026-06-20T01:27:14.787Z","updatedAt":null,"entryType":"impact_end","endTime":"2026-06-20T01:25:00.000Z","sourceId":4469,"sourceType":"impact","impactStartTime":"2026-06-20T00:53:35.619Z"},{"title":"Degradation Started","content":"salesforceDataCloudFeatureDegradation","createdAt":"2026-06-20T00:53:35.619Z","updatedAt":null,"entryType":"impact_start","startTime":"2026-06-19T20:01:00.000Z","sourceId":4469,"sourceType":"impact","impactStartTime":"2026-06-20T00:53:35.619Z"}]},{"id":20004154,"externalId":"91890056","message":{"rootCause":null,"actionPlan":null,"pathToResolution":null},"additionalInformation":"","isCore":false,"affectsAll":false,"status":"Resolved","type":"Degradation","createdAt":"2026-06-20T09:03:10.751Z","updatedAt":"2026-06-20T09:03:10.859Z","instanceKeys":["USA994"],"serviceKeys":["coreService"],"IncidentImpacts":[{"id":20004470,"startTime":"2026-06-20T08:33:00.000Z","endTime":"2026-06-20T08:48:00.000Z","type":"performanceDegradation","severity":"minor","createdAt":"2026-06-20T09:03:10.852Z","updatedAt":"2026-06-20T09:03:10.857Z","startTimeCreatedAt":"2026-06-20T09:03:10.853Z","startTimeModifiedAt":null,"endTimeCreatedAt":"2026-06-20T09:03:10.853Z","endTimeModifiedAt":null}],"IncidentEvents":[],"timeline":[{"title":"Resolved","content":"Incident Resolved","createdAt":"2026-06-20T09:03:10.853Z","updatedAt":null,"entryType":"impact_end","endTime":"2026-06-20T08:48:00.000Z","sourceId":4470,"sourceType":"impact","impactStartTime":"2026-06-20T09:03:10.853Z"},{"title":"Degradation Started","content":"performanceDegradation","createdAt":"2026-06-20T09:03:10.853Z","updatedAt":null,"entryType":"impact_start","startTime":"2026-06-20T08:33:00.000Z","sourceId":4470,"sourceType":"impact","impactStartTime":"2026-06-20T09:03:10.853Z"}]},{"id":20004155,"externalId":"91893956","message":{"rootCause":null,"actionPlan":null,"pathToResolution":null},"additionalInformation":"","isCore":false,"affectsAll":false,"status":"Resolved","type":"Degradation","createdAt":"2026-06-20T17:16:51.780Z","updatedAt":"2026-06-20T20:18:18.098Z","instanceKeys":["USA9902"],"serviceKeys":["search"],"IncidentImpacts":[{"id":20004471,"startTime":"2026-06-20T13:40:00.000Z","endTime":"2026-06-20T20:18:00.000Z","type":"performanceDegradation","severity":"minor","createdAt":"2026-06-20T17:16:51.891Z","updatedAt":"2026-06-20T20:18:18.094Z","startTimeCreatedAt":"2026-06-20T17:16:51.891Z","startTimeModifiedAt":null,"endTimeCreatedAt":"2026-06-20T20:18:18.094Z","endTimeModifiedAt":null}],"IncidentEvents":[{"id":20005435,"type":"investigatingCauseOfIssue","message":"We’re investigating the cause of the issue. We will provide an update in 30 minutes or sooner if we have more information.","createdAt":"2026-06-20T20:18:04.470Z","updatedAt":"2026-06-20T20:18:04.475Z"},{"id":20005434,"type":"resolved","message":"The Salesforce Technology team has observed that instance stability and performance are now at expected levels and declared the incident resolved. We will thoroughly investigate the incident, establishing the technical trigger, the underlying cause, and preventive action to avoid a repeat in the future.","createdAt":"2026-06-20T20:18:04.462Z","updatedAt":"2026-06-20T20:18:04.468Z"},{"id":20005433,"type":"investigatingCauseOfIssue","message":"We’re investigating the cause of the issue. We will provide an update in 30 minutes or sooner if we have more information.","createdAt":"2026-06-20T19:25:07.447Z","updatedAt":"2026-06-20T19:25:07.451Z"},{"id":20005432,"type":"investigatingCauseOfIssue","message":"We’re investigating the cause of the issue. We will provide an update in 30 minutes or sooner if we have more information.","createdAt":"2026-06-20T18:46:07.027Z","updatedAt":"2026-06-20T18:46:07.032Z"},{"id":20005431,"type":"investigatingCauseOfIssue","message":"We’re investigating the cause of the issue. We will provide an update in 30 minutes or sooner if we have more information.","createdAt":"2026-06-20T18:17:00.934Z","updatedAt":"2026-06-20T18:17:00.939Z"},{"id":20005430,"type":"investigatingPotentialCause","message":"We are investigating a potential cause of the issue.","createdAt":"2026-06-20T17:47:08.498Z","updatedAt":"2026-06-20T17:47:08.503Z"}],"timeline":[{"title":"Resolved","content":"Incident Resolved","createdAt":"2026-06-20T20:18:18.094Z","updatedAt":null,"entryType":"impact_end","endTime":"2026-06-20T20:18:00.000Z","sourceId":4471,"sourceType":"impact","impactStartTime":"2026-06-20T17:16:51.891Z"},{"title":"Update","content":"We’re investigating the cause of the issue. We will provide an update in 30 minutes or sooner if we have more information.","createdAt":"2026-06-20T20:18:04.470Z","updatedAt":"2026-06-20T20:18:04.475Z","entryType":"event","sourceId":5435,"sourceType":"event"},{"title":"Update","content":"The Salesforce Technology team has observed that instance stability and performance are now at expected levels and declared the incident resolved. We will thoroughly investigate the incident, establishing the technical trigger, the underlying cause, and preventive action to avoid a repeat in the future.","createdAt":"2026-06-20T20:18:04.462Z","updatedAt":"2026-06-20T20:18:04.468Z","entryType":"event","sourceId":5434,"sourceType":"event"},{"title":"Update","content":"We’re investigating the cause of the issue. We will provide an update in 30 minutes or sooner if we have more information.","createdAt":"2026-06-20T19:25:07.447Z","updatedAt":"2026-06-20T19:25:07.451Z","entryType":"event","sourceId":5433,"sourceType":"event"},{"title":"Update","content":"We’re investigating the cause of the issue. We will provide an update in 30 minutes or sooner if we have more information.","createdAt":"2026-06-20T18:46:07.027Z","updatedAt":"2026-06-20T18:46:07.032Z","entryType":"event","sourceId":5432,"sourceType":"event"},{"title":"Update","content":"We’re investigating the cause of the issue. We will provide an update in 30 minutes or sooner if we have more information.","createdAt":"2026-06-20T18:17:00.934Z","updatedAt":"2026-06-20T18:17:00.939Z","entryType":"event","sourceId":5431,"sourceType":"event"},{"title":"Update","content":"We are investigating a potential cause of the issue.","createdAt":"2026-06-20T17:47:08.498Z","updatedAt":"2026-06-20T17:47:08.503Z","entryType":"event","sourceId":5430,"sourceType":"event"},{"title":"Degradation Started","content":"performanceDegradation","createdAt":"2026-06-20T17:16:51.891Z","updatedAt":null,"entryType":"impact_start","startTime":"2026-06-20T13:40:00.000Z","sourceId":4471,"sourceType":"impact","impactStartTime":"2026-06-20T17:16:51.891Z"}]},{"id":20004156,"externalId":"91901648","message":{"rootCause":null,"actionPlan":null,"pathToResolution":null},"additionalInformation":"","isCore":false,"affectsAll":false,"status":"Resolved","type":"Degradation","createdAt":"2026-06-21T01:52:19.028Z","updatedAt":"2026-06-21T01:52:26.175Z","instanceKeys":["ITA36"],"serviceKeys":["coreService"],"IncidentImpacts":[{"id":20004472,"startTime":"2026-06-21T01:30:00.000Z","endTime":"2026-06-21T01:37:00.000Z","type":"performanceDegradation","severity":"minor","createdAt":"2026-06-21T01:52:19.114Z","updatedAt":"2026-06-21T01:52:19.118Z","startTimeCreatedAt":"2026-06-21T01:52:19.114Z","startTimeModifiedAt":null,"endTimeCreatedAt":"2026-06-21T01:52:19.115Z","endTimeModifiedAt":null}],"IncidentEvents":[],"timeline":[{"title":"Resolved","content":"Incident Resolved","createdAt":"2026-06-21T01:52:19.115Z","updatedAt":null,"entryType":"impact_end","endTime":"2026-06-21T01:37:00.000Z","sourceId":4472,"sourceType":"impact","impactStartTime":"2026-06-21T01:52:19.114Z"},{"title":"Degradation Started","content":"performanceDegradation","createdAt":"2026-06-21T01:52:19.114Z","updatedAt":null,"entryType":"impact_start","startTime":"2026-06-21T01:30:00.000Z","sourceId":4472,"sourceType":"impact","impactStartTime":"2026-06-21T01:52:19.114Z"}]},{"id":20004157,"externalId":"91932124","message":{"rootCause":null,"actionPlan":null,"pathToResolution":null},"additionalInformation":"UEA(PDP7) is out of resources ","isCore":false,"affectsAll":false,"status":"Resolved","type":"Degradation","createdAt":"2026-06-22T14:41:54.309Z","updatedAt":"2026-06-22T15:38:09.880Z","instanceKeys":["PDUEAA"],"serviceKeys":["Explore","LoadaView","RefreshanExtract"],"IncidentImpacts":[{"id":20004473,"startTime":"2026-06-22T11:05:00.000Z","endTime":"2026-06-22T14:43:00.000Z","type":"tableauPerformanceDegradation","severity":"minor","createdAt":"2026-06-22T14:41:54.415Z","updatedAt":"2026-06-22T15:38:09.877Z","startTimeCreatedAt":"2026-06-22T14:41:54.415Z","startTimeModifiedAt":null,"endTimeCreatedAt":"2026-06-22T15:38:09.877Z","endTimeModifiedAt":null}],"IncidentEvents":[{"id":20005436,"type":"monitoringPerformanceDegradation","message":"We’ve implemented a solution to resolve the issue causing the performance degradation. Initial results indicate that the feature is working as expected. Engineers continue to monitor the situation closely. We’ll provide an update in 30 minutes or sooner if additional information becomes available.","createdAt":"2026-06-22T15:17:26.114Z","updatedAt":"2026-06-22T15:17:26.119Z"}],"timeline":[{"title":"Resolved","content":"Incident Resolved","createdAt":"2026-06-22T15:38:09.877Z","updatedAt":null,"entryType":"impact_end","endTime":"2026-06-22T14:43:00.000Z","sourceId":4473,"sourceType":"impact","impactStartTime":"2026-06-22T14:41:54.415Z"},{"title":"Update","content":"We’ve implemented a solution to resolve the issue causing the performance degradation. Initial results indicate that the feature is working as expected. Engineers continue to monitor the situation closely. We’ll provide an update in 30 minutes or sooner if additional information becomes available.","createdAt":"2026-06-22T15:17:26.114Z","updatedAt":"2026-06-22T15:17:26.119Z","entryType":"event","sourceId":5436,"sourceType":"event"},{"title":"Degradation Started","content":"tableauPerformanceDegradation","createdAt":"2026-06-22T14:41:54.415Z","updatedAt":null,"entryType":"impact_start","startTime":"2026-06-22T11:05:00.000Z","sourceId":4473,"sourceType":"impact","impactStartTime":"2026-06-22T14:41:54.415Z"}]},{"id":20004158,"externalId":"91938717","message":{"rootCause":null,"actionPlan":null,"pathToResolution":null},"additionalInformation":"","isCore":false,"affectsAll":false,"status":"Resolved","type":"Degradation","createdAt":"2026-06-22T16:51:36.856Z","updatedAt":"2026-06-22T19:49:04.082Z","instanceKeys":["DB406000","DB406001","DB406002","DB406003","DB406004","DB406005","DB406007"],"serviceKeys":["EmailStudio"],"IncidentImpacts":[{"id":20004474,"startTime":"2026-06-22T07:00:00.000Z","endTime":"2026-06-22T19:24:00.000Z","type":"marketingCloudFeatureDegradation","severity":"minor","createdAt":"2026-06-22T16:51:36.974Z","updatedAt":"2026-06-22T19:49:04.078Z","startTimeCreatedAt":"2026-06-22T16:51:36.974Z","startTimeModifiedAt":null,"endTimeCreatedAt":"2026-06-22T19:49:04.079Z","endTimeModifiedAt":null}],"IncidentEvents":[],"timeline":[{"title":"Resolved","content":"Incident Resolved","createdAt":"2026-06-22T19:49:04.079Z","updatedAt":null,"entryType":"impact_end","endTime":"2026-06-22T19:24:00.000Z","sourceId":4474,"sourceType":"impact","impactStartTime":"2026-06-22T16:51:36.974Z"},{"title":"Degradation Started","content":"marketingCloudFeatureDegradation","createdAt":"2026-06-22T16:51:36.974Z","updatedAt":null,"entryType":"impact_start","startTime":"2026-06-22T07:00:00.000Z","sourceId":4474,"sourceType":"impact","impactStartTime":"2026-06-22T16:51:36.974Z"}]},{"id":20004159,"externalId":"91940625","message":{"rootCause":null,"actionPlan":null,"pathToResolution":null},"additionalInformation":"","isCore":false,"affectsAll":false,"status":"Resolved","type":"Degradation","createdAt":"2026-06-22T17:56:12.087Z","updatedAt":"2026-06-22T17:56:12.171Z","instanceKeys":["DEU112"],"serviceKeys":["coreService"],"IncidentImpacts":[{"id":20004475,"startTime":"2026-06-22T17:11:00.000Z","endTime":"2026-06-22T17:17:00.000Z","type":"performanceDegradation","severity":"minor","createdAt":"2026-06-22T17:56:12.165Z","updatedAt":"2026-06-22T17:56:12.169Z","startTimeCreatedAt":"2026-06-22T17:56:12.166Z","startTimeModifiedAt":null,"endTimeCreatedAt":"2026-06-22T17:56:12.166Z","endTimeModifiedAt":null}],"IncidentEvents":[],"timeline":[{"title":"Resolved","content":"Incident Resolved","createdAt":"2026-06-22T17:56:12.166Z","updatedAt":null,"entryType":"impact_end","endTime":"2026-06-22T17:17:00.000Z","sourceId":4475,"sourceType":"impact","impactStartTime":"2026-06-22T17:56:12.166Z"},{"title":"Degradation Started","content":"performanceDegradation","createdAt":"2026-06-22T17:56:12.166Z","updatedAt":null,"entryType":"impact_start","startTime":"2026-06-22T17:11:00.000Z","sourceId":4475,"sourceType":"impact","impactStartTime":"2026-06-22T17:56:12.166Z"}]},{"id":20004160,"externalId":"91946913","message":{"rootCause":null,"actionPlan":null,"pathToResolution":null},"additionalInformation":null,"isCore":false,"affectsAll":false,"status":"Resolved","type":"Degradation","createdAt":"2026-06-22T21:03:33.282Z","updatedAt":"2026-06-22T21:03:33.387Z","instanceKeys":["NA253"],"serviceKeys":["coreService"],"IncidentImpacts":[{"id":20004476,"startTime":"2026-06-22T20:42:00.000Z","endTime":"2026-06-22T20:48:00.000Z","type":"performanceDegradation","severity":"minor","createdAt":"2026-06-22T21:03:33.368Z","updatedAt":"2026-06-22T21:03:33.372Z","startTimeCreatedAt":"2026-06-22T21:03:33.369Z","startTimeModifiedAt":null,"endTimeCreatedAt":"2026-06-22T21:03:33.369Z","endTimeModifiedAt":null}],"IncidentEvents":[{"id":20005437,"type":"investigatingCauseOfIssue","message":"We’re investigating the cause of the issue. We will provide an update in 30 minutes or sooner if we have more information.","createdAt":"2026-06-22T21:03:33.374Z","updatedAt":"2026-06-22T21:03:33.386Z"}],"timeline":[{"title":"Update","content":"We’re investigating the cause of the issue. We will provide an update in 30 minutes or sooner if we have more information.","createdAt":"2026-06-22T21:03:33.374Z","updatedAt":"2026-06-22T21:03:33.386Z","entryType":"event","sourceId":5437,"sourceType":"event"},{"title":"Resolved","content":"Incident Resolved","createdAt":"2026-06-22T21:03:33.369Z","updatedAt":null,"entryType":"impact_end","endTime":"2026-06-22T20:48:00.000Z","sourceId":4476,"sourceType":"impact","impactStartTime":"2026-06-22T21:03:33.369Z"},{"title":"Degradation Started","content":"performanceDegradation","createdAt":"2026-06-22T21:03:33.369Z","updatedAt":null,"entryType":"impact_start","startTime":"2026-06-22T20:42:00.000Z","sourceId":4476,"sourceType":"impact","impactStartTime":"2026-06-22T21:03:33.369Z"}]},{"id":20004161,"externalId":"91950261","message":{"rootCause":null,"actionPlan":null,"pathToResolution":null},"additionalInformation":"","isCore":false,"affectsAll":false,"status":"Resolved","type":"Degradation","createdAt":"2026-06-22T23:10:28.410Z","updatedAt":"2026-06-22T23:55:22.588Z","instanceKeys":["USA9026"],"serviceKeys":["coreService"],"IncidentImpacts":[{"id":20004477,"startTime":"2026-06-22T22:35:00.000Z","endTime":"2026-06-22T23:40:00.000Z","type":"searchIndexingPerformanceDegradation","severity":"minor","createdAt":"2026-06-22T23:10:28.510Z","updatedAt":"2026-06-22T23:55:22.585Z","startTimeCreatedAt":"2026-06-22T23:10:28.510Z","startTimeModifiedAt":"2026-06-22T23:10:58.414Z","endTimeCreatedAt":"2026-06-22T23:55:22.585Z","endTimeModifiedAt":null}],"IncidentEvents":[{"id":20005439,"type":"resolved","message":"The Salesforce Technology team has observed that instance stability and performance are now at expected levels and declared the incident resolved. We will thoroughly investigate the incident, establishing the technical trigger, the underlying cause, and preventive action to avoid a repeat in the future.","createdAt":"2026-06-22T23:55:22.590Z","updatedAt":"2026-06-22T23:55:22.593Z"},{"id":20005438,"type":"implementingSolution","message":"The Salesforce Technology team has identified a potential trigger for the issue and is working on implementing a fix to resolve it. We don’t have an estimated time for the completion of all workstreams at this point; however, we will provide an update in 30 minutes or sooner if we have more information.","createdAt":"2026-06-22T23:32:02.803Z","updatedAt":"2026-06-22T23:32:02.807Z"}],"timeline":[{"title":"Update","content":"The Salesforce Technology team has observed that instance stability and performance are now at expected levels and declared the incident resolved. We will thoroughly investigate the incident, establishing the technical trigger, the underlying cause, and preventive action to avoid a repeat in the future.","createdAt":"2026-06-22T23:55:22.590Z","updatedAt":"2026-06-22T23:55:22.593Z","entryType":"event","sourceId":5439,"sourceType":"event"},{"title":"Resolved","content":"Incident Resolved","createdAt":"2026-06-22T23:55:22.585Z","updatedAt":null,"entryType":"impact_end","endTime":"2026-06-22T23:40:00.000Z","sourceId":4477,"sourceType":"impact","impactStartTime":"2026-06-22T23:10:28.510Z"},{"title":"Update","content":"The Salesforce Technology team has identified a potential trigger for the issue and is working on implementing a fix to resolve it. We don’t have an estimated time for the completion of all workstreams at this point; however, we will provide an update in 30 minutes or sooner if we have more information.","createdAt":"2026-06-22T23:32:02.803Z","updatedAt":"2026-06-22T23:32:02.807Z","entryType":"event","sourceId":5438,"sourceType":"event"},{"title":"Degradation Started","content":"searchIndexingPerformanceDegradation","createdAt":"2026-06-22T23:10:28.510Z","updatedAt":"2026-06-22T23:10:58.414Z","entryType":"impact_start","startTime":"2026-06-22T22:35:00.000Z","sourceId":4477,"sourceType":"impact","impactStartTime":"2026-06-22T23:10:28.510Z"}]},{"id":20004162,"externalId":"91958371","message":{"rootCause":null,"actionPlan":null,"pathToResolution":null},"additionalInformation":"Runtime Manager for MuleSoft Anypoint Platform CloudHub 2.0 issue","isCore":false,"affectsAll":false,"status":"Resolved","type":"Degradation","createdAt":"2026-06-23T02:38:56.305Z","updatedAt":"2026-06-23T04:19:49.562Z","instanceKeys":["RUNTIMEPLANE-CA","RUNTIMEPLANE-EU","RUNTIMEPLANE-JP","RUNTIMEPLANE-US","RUNTIMEPLANEASIAPACIFIC(MUMBAI)-IN"],"serviceKeys":["CloudHub20Applications"],"IncidentImpacts":[{"id":20004478,"startTime":"2026-06-21T19:31:00.000Z","endTime":"2026-06-23T04:01:00.000Z","type":"muleSoftFeatureDegradation","severity":"minor","createdAt":"2026-06-23T02:38:56.403Z","updatedAt":"2026-06-23T04:19:49.559Z","startTimeCreatedAt":"2026-06-23T02:38:56.403Z","startTimeModifiedAt":null,"endTimeCreatedAt":"2026-06-23T04:19:49.559Z","endTimeModifiedAt":null}],"IncidentEvents":[{"id":20005443,"type":"update","message":"As of  04:01 UTC, June 23, 2026, we resolved an issue impacting Anypoint Runtime Manager for CloudHub 2.0 customers. Customers can now successfully update runtime versions and manage app-level firewall rules within a private space through the Runtime Manager UI.\n\nWe apologize for the impact this incident had on you and your business. \n","createdAt":"2026-06-23T04:19:49.564Z","updatedAt":"2026-06-23T04:19:49.567Z"},{"id":20005442,"type":"update","message":"\nWe're continuing to address an issue impacting Anypoint Runtime Manager for CloudHub 2.0 customers. We've identified the underlying trigger — a recent change to the Runtime Manager UI — and a rollback of this change is currently underway. The rollback is estimated to take approximately two hours to complete. A workaround is available. Please visit our Known Issue article  here, http://sfdc.co/WEHv3 for guidance on steps you can take while we complete the rollback.\n\n We'll provide an update in 60 minutes, or sooner if additional information becomes available.\n","createdAt":"2026-06-23T03:39:11.449Z","updatedAt":"2026-06-23T03:39:11.453Z"},{"id":20005441,"type":"update","message":"We're continuing to investigate the issue impacting Runtime Manager for MuleSoft Anypoint Platform CloudHub 2.0 customers. We've identified a configuration change which we believe is the likely trigger of the issue and are now working to roll back this change. The rollback is underway and is estimated to take approximately two hours to complete. We will then undertake a period of monitoring to validate performance. We'll provide an update in 60 minutes or sooner if additional information becomes available. ","createdAt":"2026-06-23T03:18:56.630Z","updatedAt":"2026-06-23T03:18:56.636Z"},{"id":20005440,"type":"update","message":"We're aware of an issue impacting Runtime Manager for MuleSoft Anypoint Platform CloudHub 2.0 customers. Customers attempting to change their Mule runtime version via the Runtime Manager UI are finding the change appears to succeed, but actually does not, and it reverts to the previous version. Some customers may also encounter an error when attempting to update. We are working on a workaround and will publish this as soon as it is available. We're working to restore full functionality as quickly as possible and will provide an update in 60 minutes, or sooner if additional information becomes available. ","createdAt":"2026-06-23T02:40:55.811Z","updatedAt":"2026-06-23T02:40:55.815Z"}],"timeline":[{"title":"Update","content":"As of  04:01 UTC, June 23, 2026, we resolved an issue impacting Anypoint Runtime Manager for CloudHub 2.0 customers. Customers can now successfully update runtime versions and manage app-level firewall rules within a private space through the Runtime Manager UI.\n\nWe apologize for the impact this incident had on you and your business. \n","createdAt":"2026-06-23T04:19:49.564Z","updatedAt":"2026-06-23T04:19:49.567Z","entryType":"event","sourceId":5443,"sourceType":"event"},{"title":"Resolved","content":"Incident Resolved","createdAt":"2026-06-23T04:19:49.559Z","updatedAt":null,"entryType":"impact_end","endTime":"2026-06-23T04:01:00.000Z","sourceId":4478,"sourceType":"impact","impactStartTime":"2026-06-23T02:38:56.403Z"},{"title":"Update","content":"\nWe're continuing to address an issue impacting Anypoint Runtime Manager for CloudHub 2.0 customers. We've identified the underlying trigger — a recent change to the Runtime Manager UI — and a rollback of this change is currently underway. The rollback is estimated to take approximately two hours to complete. A workaround is available. Please visit our Known Issue article  here, http://sfdc.co/WEHv3 for guidance on steps you can take while we complete the rollback.\n\n We'll provide an update in 60 minutes, or sooner if additional information becomes available.\n","createdAt":"2026-06-23T03:39:11.449Z","updatedAt":"2026-06-23T03:39:11.453Z","entryType":"event","sourceId":5442,"sourceType":"event"},{"title":"Update","content":"We're continuing to investigate the issue impacting Runtime Manager for MuleSoft Anypoint Platform CloudHub 2.0 customers. We've identified a configuration change which we believe is the likely trigger of the issue and are now working to roll back this change. The rollback is underway and is estimated to take approximately two hours to complete. We will then undertake a period of monitoring to validate performance. We'll provide an update in 60 minutes or sooner if additional information becomes available. ","createdAt":"2026-06-23T03:18:56.630Z","updatedAt":"2026-06-23T03:18:56.636Z","entryType":"event","sourceId":5441,"sourceType":"event"},{"title":"Update","content":"We're aware of an issue impacting Runtime Manager for MuleSoft Anypoint Platform CloudHub 2.0 customers. Customers attempting to change their Mule runtime version via the Runtime Manager UI are finding the change appears to succeed, but actually does not, and it reverts to the previous version. Some customers may also encounter an error when attempting to update. We are working on a workaround and will publish this as soon as it is available. We're working to restore full functionality as quickly as possible and will provide an update in 60 minutes, or sooner if additional information becomes available. ","createdAt":"2026-06-23T02:40:55.811Z","updatedAt":"2026-06-23T02:40:55.815Z","entryType":"event","sourceId":5440,"sourceType":"event"},{"title":"Degradation Started","content":"muleSoftFeatureDegradation","createdAt":"2026-06-23T02:38:56.403Z","updatedAt":null,"entryType":"impact_start","startTime":"2026-06-21T19:31:00.000Z","sourceId":4478,"sourceType":"impact","impactStartTime":"2026-06-23T02:38:56.403Z"}]},{"id":20004163,"externalId":"91970235","message":{"rootCause":null,"actionPlan":null,"pathToResolution":null},"additionalInformation":"","isCore":false,"affectsAll":false,"status":"Resolved","type":"Degradation","createdAt":"2026-06-23T10:09:39.201Z","updatedAt":"2026-06-23T10:09:39.530Z","instanceKeys":["AP52","AP53","AP54","AP58","AP60","ARE2S","ARE4S","ARE6","ARE12","AUS2S","AUS4S","AUS6S","AUS14S","AUS16S","AUS18S","AUS20S","AUS22S","AUS24S","AUS26S","AUS28S","AUS36S","AUS38S","AUS58","AUS60","AUS62","AUS64","AUS66","AUS68","AUS70","AUS72","AUS74","AUS76","AUS78","AUS80S","AUS82","AUS84","AUS86","AUS88","AUS90","AUS92","AUS94","AUS102","BRA2S","BRA4S","BRA6S","BRA8S","BRA14","BRA16","BRA18","BRA24","BRA28","BRA30","BRA32","BRA34","BRA36","BRA38","BRA44","BRA48","BRA50","BRA54S","BRA58","BRA60S","BRA62S","CAN2S","CAN4S","CAN6S","CAN8S","CAN20S","CAN26","CAN28","CAN34","CAN36","CAN38","CAN40","CAN42","CAN44","CAN46","CAN48","CAN50","CAN52","CAN54","CAN56","CAN70S","CAN80","CAN86S","CAN96","CAN98","CHE2S","CHE4S","CHE6","CHE12","CHE16","CHE18","CHE26S","CHE28","CHE30","CS115","CS116","CS137","CS148","CS151","CS152","CS236","CS237","CS238","CS239","CS240","CS241","CS242","CS243","CS244","CS245","CS246","CS247","CS248","CS249","CS250","CS251","CS252","CS253","CS254","CS255","CS256","CS257","CS258","CS259","CS260","CS261","CS262","CS263","CS264","CS265","CS266","CS267","CS268","CS269","CS270","CS271","CS272","CS273","CS274","CS275","CS276","CS277","CS278","CS279","CS280","CS281","CS282","CS283","CS316","CS317","CS318","CS319","CS320","CS321","CS328","CS329","CS330","CS331","CS333","CS335","CS336","CS338","CS339","CS343","CS344","DEU2S","DEU4S","DEU6S","DEU8S","DEU10S","DEU12S","DEU14S","DEU16S","DEU20S","DEU36","DEU38","DEU46","DEU48S","DEU50S","DEU52","DEU54","DEU56","DEU58","DEU60","DEU62S","DEU66","DEU68","DEU70","DEU72","DEU74","DEU76","DEU78","DEU84","DEU86","DEU90","DEU92","DEU94","DEU96","DEU100","DEU102","DEU104S","DEU106","DEU108","DEU110","DEU112","DEU114S","DEU116S","DEU118","DEU120","DEU122","DEU124","DEU126","DEU128","DEU130","DEU132","DEU146S","DEU150S","DEU152","DEU154S","DEU156S","DEU158S","EU49","EU50","EU51","EU52","EU53","EU54","EU55","EU56","FRA2S","FRA4S","FRA6S","FRA8S","FRA12S","FRA24S","FRA32","FRA34","FRA36","FRA42","FRA44","FRA46","FRA48","FRA50","FRA52","FRA54","FRA56","FRA62","FRA64","FRA66","FRA70","FRA74","FRA76","FRA78","FRA80","FRA84","FRA86","FRA88","FRA90","FRA96S","FRA98S","FRA100","FRA104","FRA116S","FRA118S","GBR2S","GBR4S","GBR34","GBR36","GBR38","GBR40S","GBR42S","GBR44S","GBR46","GBR48","GBR50","GBR52","GBR54","GBR56","GBR58","GBR60S","GBR62S","GBR64","GBR66","GBR68","GBR70","GBR72","GBR74","GBR76","GBR78","GBR80","GBR82","GBR84","GBR86","GBR88","GBR90S","GBR92S","GBR94","GBR96","GBR98","GBR100","GBR102","GBR106S","GBR108S","GBR110S","GBR112","GBR116","GBR118","GBR120","GBR122","GBR124","GBR136S","GBR138S","GBR140","GBR142","GBR144S","GBR146S","IDN2S","IDN4S","IDN6","IDN8","IND2S","IND3S","IND4S","IND6S","IND8S","IND10S","IND12S","IND14S","IND16S","IND18S","IND20S","IND22S","IND24S","IND26S","IND28S","IND54S","IND56","IND58","IND60","IND62","IND64","IND66","IND68","IND70","IND72","IND74","IND76","IND78","IND80","IND82","IND84","IND86","IND88","IND90","IND92","IND94","IND96","IND98","IND100","IND102","IND104","IND108","IND110","IND112","IND114","IND116","IND118","IND120","IND122","IND124","IND126","IND128","IND132","IND134","IND136","IND138","IND140S","IND142S","IND144","IND146S","IND148S","IND150","IND152","IND154","IND160","IND168","IND170","IND172","IND174S","IND176S","IND178S","IND180S","IND182S","IND186","IND188","IND192S","IND194S","IND196S","IND198S","IND200","ISR2S","ISR4S","ISR6","ISR10","ISR12","ITA2S","ITA4S","ITA6","ITA8","ITA10","ITA12","ITA14","ITA16","ITA18","ITA22S","ITA24","ITA26","ITA28","ITA30","ITA32S","ITA34","ITA36","ITA38","ITA42","ITA52S","ITA54","ITA58S","ITA60S","JPN2S","JPN4S","JPN6S","JPN8S","JPN10S","JPN12S","JPN18S","JPN20S","JPN22S","JPN24S","JPN28S","JPN132","JPN134","JPN136","JPN138","JPN140","JPN142","JPN144","JPN146","JPN148","JPN150","JPN152S","JPN154S","JPN156","JPN158","JPN160","JPN164","JPN166","JPN168","JPN170","JPN172S","JPN174S","JPN178S","JPN180S","JPN182S","JPN184S","JPN186","JPN188","KOR2S","KOR4S","KOR6","KOR8","NA223","NA224","NA225","NA226","NA231","NA232","NA233","NA234","NA235","NA236","NA237","NA238","NA239","NA240","NA241","NA242","NA243","NA244","NA245","NA246","NA247","NA248","NA249","NA250","NA251","NA252","NA253","NA254","SGP2S","SGP4S","SGP6S","SGP8S","SGP10","SGP14","SWE2S","SWE4S","SWE6S","SWE8","SWE10","SWE12","SWE14","SWE16","SWE18","SWE20","SWE22","SWE24","SWE26","SWE28S","SWE30S","SWE32","SWE34","SWE36","SWE38","SWE40","SWE42","SWE44S","SWE46","SWE48","SWE50","SWE52","SWE54","SWE56","SWE58","SWE60S","SWE62","SWE64","SWE66","SWE68","SWE70","SWE72","SWE74","SWE76","SWE78","SWE80","SWE82","SWE84","SWE88S","SWE90S","SWE92S","SWE94S","SWE96S","SWE98","SWE100","SWE106","SWE108","SWE112","SWE114","SWE118","SWE120S","SWE122","SWE124","SWE126","SWE128S","SWE130S","SWE132S","SWE136S","USA1","USA2S","USA3S","USA8S","USA20S","USA22S","USA26","USA28S","USA30S","USA32S","USA34","USA36","USA60S","USA62S","USA80S","USA194S","USA202S","USA220","USA224S","USA226","USA228","USA230","USA232","USA234","USA236","USA238","USA240S","USA242S","USA244S","USA248S","USA250S","USA252S","USA254S","USA256S","USA258S","USA260S","USA262S","USA268S","USA270S","USA272","USA274","USA276","USA278","USA280","USA282","USA286","USA288","USA290","USA292","USA294","USA296","USA300","USA302","USA304","USA312","USA314","USA316","USA318","USA320","USA322","USA324","USA326","USA328","USA330","USA332","USA334","USA336","USA338","USA340","USA342","USA344","USA346","USA348","USA350","USA352","USA354","USA356","USA358","USA360","USA364","USA366S","USA372","USA374","USA376","USA384","USA408","USA410","USA412","USA414","USA416","USA418","USA420","USA422","USA424","USA426","USA428","USA430","USA432S","USA434S","USA436","USA438","USA440","USA442","USA444","USA446S","USA448S","USA450","USA452","USA454","USA456","USA460","USA462","USA464","USA466","USA468","USA470","USA472","USA474","USA476","USA478","USA480","USA488S","USA490S","USA494","USA496","USA534S","USA538","USA540S","USA542S","USA544","USA546","USA548","USA550","USA552","USA554","USA556","USA558","USA560","USA562","USA564","USA566","USA568","USA570","USA572","USA574","USA576","USA578","USA580","USA582","USA584","USA586","USA588","USA590","USA592","USA594","USA596","USA598","USA600","USA602","USA604","USA606","USA608","USA610","USA612","USA614","USA616","USA618","USA620","USA622","USA624","USA626","USA628","USA630","USA632","USA634","USA636","USA638","USA640","USA642","USA644","USA646","USA648","USA650","USA652","USA654S","USA656S","USA658S","USA660S","USA662S","USA664S","USA666S","USA668S","USA670S","USA672S","USA674","USA676","USA678","USA680","USA682","USA684","USA686","USA688","USA690","USA692","USA694","USA696","USA698","USA700","USA702","USA704","USA706","USA708","USA710S","USA712S","USA714","USA716","USA718","USA720","USA722","USA724","USA726","USA728","USA730","USA732","USA734","USA736","USA738","USA740","USA742","USA744","USA746","USA748","USA750S","USA752S","USA754S","USA756S","USA758S","USA760S","USA762S","USA764S","USA766S","USA768S","USA770S","USA772S","USA774S","USA776","USA778","USA780","USA786S","USA788","USA790","USA792S","USA794","USA804S","USA810","USA830","USA836S","USA838","USA840","USA842","USA844","USA846","USA848","USA850","USA852","USA854","USA856","USA860","USA862","USA864","USA866","USA868","USA870S","USA872S","USA874S","USA876","USA878","USA880S","USA882S","USA884S","USA886S","USA888S","USA890S","USA892S","USA894S","USA896S","USA898S","USA900S","USA902S","USA916S","USA918","USA920","USA922","USA924","USA926","USA932S","USA934S","USA936S","USA938S","USA940S","USA942S","USA944S","USA946S","USA948S","USA950S","USA952S","USA954S","USA960","USA994","USA996S","USA1000","USA1012","USA1016","USA1018","USA1022","USA1024","USA1026","USA1028","USA1030","USA1032","USA1034","USA1036S","USA1038","USA1040","USA1042","USA1044","USA1046","USA1048","USA1050","USA1052","USA1054","USA1056","USA1062","USA1068S","USA1070S","USA1072","USA1074S","USA1076S","USA1078","USA1082","USA1088S","USA1092","USA1108","USA1110","USA1112","USA1122","USA1124","USA1126","USA1128S","USA1130S","USA1132","USA1134S","USA1136S","USA1138","USA1140","USA1142","USA1148S","USA1150S","USA1152S","USA1154S","USA1156S","USA1158","USA1160","USA1164","USA1172","USA1176","USA1178S","USA1182","USA1184","USA1186","USA1188","USA1190","USA1192","USA1194S","USA1196S","USA1198S","USA1200S","USA1202S","USA1204S","USA1206S","USA1208S","USA1210","USA1212","USA1214S","USA1216S","USA1218S","USA1220S","USA1222","USA1224","USA1234S","USA1236S","USA1238S","USA1240S","USA1242S","USA1244S","USA1246S","USA1248S","USA1250S","USA1252S","USA1254S","USA1256S","USA1258S","USA1260S","USA1262S","USA1264S","USA1266S","USA1268","USA1270","USA9002","USA9004S","USA9006S","USA9008","USA9010S","USA9012S","USA9014","USA9016S","USA9018S","USA9020","USA9022S","USA9024S","USA9026","USA9028S","USA9402","USA9404S","USA9406S","USA9902","USA9904S","USA9906S","USA9914","USA9916S","USA9918S"],"serviceKeys":["FieldServiceMobile"],"IncidentImpacts":[{"id":20004479,"startTime":"2026-06-23T07:31:00.000Z","endTime":"2026-06-23T08:32:00.000Z","type":"FieldServiceMobileFeatureDegradation","severity":"minor","createdAt":"2026-06-23T10:09:39.520Z","updatedAt":"2026-06-23T10:09:39.524Z","startTimeCreatedAt":"2026-06-23T10:09:39.520Z","startTimeModifiedAt":null,"endTimeCreatedAt":"2026-06-23T10:09:39.520Z","endTimeModifiedAt":null}],"IncidentEvents":[{"id":20005445,"type":"update","message":"Field Service Mobile customers using Android devices may have received an erroneous message campaign notification from Salesforce. This was a result of internal testing performed by Salesforce which was accidentally sent to customers. We've identified the faulty internal campaign, which incorrectly triggered these alerts for customers. This campaign has been removed and customers will no longer receive erroneous alerts. \n\nWe apologize for how this incident may have affected you and your business.\n","createdAt":"2026-06-23T10:09:39.525Z","updatedAt":"2026-06-23T10:09:39.528Z"}],"timeline":[{"title":"Update","content":"Field Service Mobile customers using Android devices may have received an erroneous message campaign notification from Salesforce. This was a result of internal testing performed by Salesforce which was accidentally sent to customers. We've identified the faulty internal campaign, which incorrectly triggered these alerts for customers. This campaign has been removed and customers will no longer receive erroneous alerts. \n\nWe apologize for how this incident may have affected you and your business.\n","createdAt":"2026-06-23T10:09:39.525Z","updatedAt":"2026-06-23T10:09:39.528Z","entryType":"event","sourceId":5445,"sourceType":"event"},{"title":"Resolved","content":"Incident Resolved","createdAt":"2026-06-23T10:09:39.520Z","updatedAt":null,"entryType":"impact_end","endTime":"2026-06-23T08:32:00.000Z","sourceId":4479,"sourceType":"impact","impactStartTime":"2026-06-23T10:09:39.520Z"},{"title":"Degradation Started","content":"FieldServiceMobileFeatureDegradation","createdAt":"2026-06-23T10:09:39.520Z","updatedAt":null,"entryType":"impact_start","startTime":"2026-06-23T07:31:00.000Z","sourceId":4479,"sourceType":"impact","impactStartTime":"2026-06-23T10:09:39.520Z"}]},{"id":20004164,"externalId":"92018552","message":{"rootCause":null,"actionPlan":null,"pathToResolution":null},"additionalInformation":"","isCore":false,"affectsAll":false,"status":"Resolved","type":"Degradation","createdAt":"2026-06-24T08:45:32.486Z","updatedAt":"2026-06-24T08:45:32.592Z","instanceKeys":["NA225","NA242","NA243","NA249","NA253"],"serviceKeys":["coreService"],"IncidentImpacts":[{"id":20004480,"startTime":"2026-06-24T07:57:00.000Z","endTime":"2026-06-24T08:10:00.000Z","type":"performanceDegradation","severity":"minor","createdAt":"2026-06-24T08:45:32.586Z","updatedAt":"2026-06-24T08:45:32.590Z","startTimeCreatedAt":"2026-06-24T08:45:32.586Z","startTimeModifiedAt":null,"endTimeCreatedAt":"2026-06-24T08:45:32.586Z","endTimeModifiedAt":null}],"IncidentEvents":[],"timeline":[{"title":"Resolved","content":"Incident Resolved","createdAt":"2026-06-24T08:45:32.586Z","updatedAt":null,"entryType":"impact_end","endTime":"2026-06-24T08:10:00.000Z","sourceId":4480,"sourceType":"impact","impactStartTime":"2026-06-24T08:45:32.586Z"},{"title":"Degradation Started","content":"performanceDegradation","createdAt":"2026-06-24T08:45:32.586Z","updatedAt":null,"entryType":"impact_start","startTime":"2026-06-24T07:57:00.000Z","sourceId":4480,"sourceType":"impact","impactStartTime":"2026-06-24T08:45:32.586Z"}]},{"id":20004165,"externalId":"92072190","message":{"rootCause":null,"actionPlan":null,"pathToResolution":null},"additionalInformation":"","isCore":false,"affectsAll":false,"status":"Resolved","type":"Degradation","createdAt":"2026-06-25T08:18:02.814Z","updatedAt":"2026-06-25T12:08:01.189Z","instanceKeys":["AUS62","AUS68","AUS70","AUS72","AUS76","AUS82","AUS84","AUS86","AUS90","AUS92","AUS102","CAN96","CHE16","FRA42","GBR48","GBR112","ITA16","SWE8","SWE18","USA314","USA632","USA714","USA736","USA742","USA794"],"serviceKeys":["MCGrowth"],"IncidentImpacts":[{"id":20004481,"startTime":"2026-06-25T06:51:00.000Z","endTime":"2026-06-25T12:00:00.000Z","type":"featurePerfDegradation","severity":"minor","createdAt":"2026-06-25T08:18:02.900Z","updatedAt":"2026-06-25T12:08:01.186Z","startTimeCreatedAt":"2026-06-25T08:18:02.900Z","startTimeModifiedAt":null,"endTimeCreatedAt":"2026-06-25T12:08:01.186Z","endTimeModifiedAt":null}],"IncidentEvents":[{"id":20005452,"type":"update","message":"We've completed the remediation steps as of 12:00 UTC. After monitoring and validating the service, we can confirm that all affected customers have been brought out of impact.\n\nWe apologize for how this incident may have affected you and your business.\n","createdAt":"2026-06-25T12:08:01.191Z","updatedAt":"2026-06-25T12:08:01.194Z"},{"id":20005451,"type":"update","message":"We’ve successfully tested the remediation on a subset of codes to backfill the missing data and reprocess the codes. We're now in the process of performing the remediation to all impacted codes. \n\nWe'll provide the next update in 60 minutes or sooner if additional information becomes available. \n","createdAt":"2026-06-25T11:35:43.144Z","updatedAt":"2026-06-25T11:35:43.148Z"},{"id":20005450,"type":"update","message":"Investigation has identified two contributing issues impacting inbound event processing.\nThe first issue was caused by a synchronization gap that prevented a required configuration field from being propagated for a subset of sender codes. A remediation has been applied, and validation across multiple regions confirms inbound event processing has resumed for remediated codes.\n\nDuring the investigation, we identified a second issue impacting a subset of codes that were not fully synchronized between dependent systems. We've implemented a targeted remediation to backfill the missing data and reprocess impacted codes. The remediation is being validated on a limited set of records before being rolled out in phases to all impacted codes to ensure newly provisioned codes are not impacted by this synchronization issue. The implementations will take 2 to 3 hours and will provide an update as additional information becomes available.\n","createdAt":"2026-06-25T09:55:18.059Z","updatedAt":"2026-06-25T09:55:18.063Z"},{"id":20005449,"type":"update","message":"We are implementing a code change to restore service. Before deployment, we’re validating the code changes to ensure it fully resolves the issue without creating additional impact. This validation is taking additional time.\n\nWe’ll provide another update in 60 minutes or sooner if additional information becomes available. \n","createdAt":"2026-06-25T08:55:15.563Z","updatedAt":"2026-06-25T08:55:15.568Z"},{"id":20005448,"type":"update","message":"We’re investigating an issue impacting inbound SMS messaging for a subset of Marketing Cloud Growth & Advanced Editions on Core where customers are unable to receive inbound SMS messages or delivery receipts when end users reply to SMS. Outbound SMS messaging is not impacted.\n\nWe’ve identified the trigger as a recent migration during which certain sender codes were not migrated correctly. The issue is limited to customers using the impacted sender codes. We’re applying the required configuration changes and validating the changes as they are deployed.\n\nWe’ll provide another update in 30 minutes or sooner if additional information becomes available.\n","createdAt":"2026-06-25T08:29:20.880Z","updatedAt":"2026-06-25T08:29:20.883Z"}],"timeline":[{"title":"Update","content":"We've completed the remediation steps as of 12:00 UTC. After monitoring and validating the service, we can confirm that all affected customers have been brought out of impact.\n\nWe apologize for how this incident may have affected you and your business.\n","createdAt":"2026-06-25T12:08:01.191Z","updatedAt":"2026-06-25T12:08:01.194Z","entryType":"event","sourceId":5452,"sourceType":"event"},{"title":"Resolved","content":"Incident Resolved","createdAt":"2026-06-25T12:08:01.186Z","updatedAt":null,"entryType":"impact_end","endTime":"2026-06-25T12:00:00.000Z","sourceId":4481,"sourceType":"impact","impactStartTime":"2026-06-25T08:18:02.900Z"},{"title":"Update","content":"We’ve successfully tested the remediation on a subset of codes to backfill the missing data and reprocess the codes. We're now in the process of performing the remediation to all impacted codes. \n\nWe'll provide the next update in 60 minutes or sooner if additional information becomes available. \n","createdAt":"2026-06-25T11:35:43.144Z","updatedAt":"2026-06-25T11:35:43.148Z","entryType":"event","sourceId":5451,"sourceType":"event"},{"title":"Update","content":"Investigation has identified two contributing issues impacting inbound event processing.\nThe first issue was caused by a synchronization gap that prevented a required configuration field from being propagated for a subset of sender codes. A remediation has been applied, and validation across multiple regions confirms inbound event processing has resumed for remediated codes.\n\nDuring the investigation, we identified a second issue impacting a subset of codes that were not fully synchronized between dependent systems. We've implemented a targeted remediation to backfill the missing data and reprocess impacted codes. The remediation is being validated on a limited set of records before being rolled out in phases to all impacted codes to ensure newly provisioned codes are not impacted by this synchronization issue. The implementations will take 2 to 3 hours and will provide an update as additional information becomes available.\n","createdAt":"2026-06-25T09:55:18.059Z","updatedAt":"2026-06-25T09:55:18.063Z","entryType":"event","sourceId":5450,"sourceType":"event"},{"title":"Update","content":"We are implementing a code change to restore service. Before deployment, we’re validating the code changes to ensure it fully resolves the issue without creating additional impact. This validation is taking additional time.\n\nWe’ll provide another update in 60 minutes or sooner if additional information becomes available. \n","createdAt":"2026-06-25T08:55:15.563Z","updatedAt":"2026-06-25T08:55:15.568Z","entryType":"event","sourceId":5449,"sourceType":"event"},{"title":"Update","content":"We’re investigating an issue impacting inbound SMS messaging for a subset of Marketing Cloud Growth & Advanced Editions on Core where customers are unable to receive inbound SMS messages or delivery receipts when end users reply to SMS. Outbound SMS messaging is not impacted.\n\nWe’ve identified the trigger as a recent migration during which certain sender codes were not migrated correctly. The issue is limited to customers using the impacted sender codes. We’re applying the required configuration changes and validating the changes as they are deployed.\n\nWe’ll provide another update in 30 minutes or sooner if additional information becomes available.\n","createdAt":"2026-06-25T08:29:20.880Z","updatedAt":"2026-06-25T08:29:20.883Z","entryType":"event","sourceId":5448,"sourceType":"event"},{"title":"Degradation Started","content":"featurePerfDegradation","createdAt":"2026-06-25T08:18:02.900Z","updatedAt":null,"entryType":"impact_start","startTime":"2026-06-25T06:51:00.000Z","sourceId":4481,"sourceType":"impact","impactStartTime":"2026-06-25T08:18:02.900Z"}]},{"id":20004166,"externalId":"92115762","message":{"rootCause":null,"actionPlan":null,"pathToResolution":null},"additionalInformation":"","isCore":false,"affectsAll":false,"status":"Resolved","type":"Degradation","createdAt":"2026-06-26T03:15:37.931Z","updatedAt":"2026-06-26T03:15:45.580Z","instanceKeys":["SWE4S"],"serviceKeys":["coreService"],"IncidentImpacts":[{"id":20004482,"startTime":"2026-06-26T02:34:00.000Z","endTime":"2026-06-26T03:00:00.000Z","type":"performanceDegradation","severity":"minor","createdAt":"2026-06-26T03:15:38.019Z","updatedAt":"2026-06-26T03:15:38.024Z","startTimeCreatedAt":"2026-06-26T03:15:38.019Z","startTimeModifiedAt":null,"endTimeCreatedAt":"2026-06-26T03:15:38.019Z","endTimeModifiedAt":null}],"IncidentEvents":[],"timeline":[{"title":"Resolved","content":"Incident Resolved","createdAt":"2026-06-26T03:15:38.019Z","updatedAt":null,"entryType":"impact_end","endTime":"2026-06-26T03:00:00.000Z","sourceId":4482,"sourceType":"impact","impactStartTime":"2026-06-26T03:15:38.019Z"},{"title":"Degradation Started","content":"performanceDegradation","createdAt":"2026-06-26T03:15:38.019Z","updatedAt":null,"entryType":"impact_start","startTime":"2026-06-26T02:34:00.000Z","sourceId":4482,"sourceType":"impact","impactStartTime":"2026-06-26T03:15:38.019Z"}]},{"id":20004167,"externalId":"92125780","message":{"rootCause":null,"actionPlan":null,"pathToResolution":null},"additionalInformation":"","isCore":false,"affectsAll":false,"status":"Resolved","type":"Degradation","createdAt":"2026-06-26T09:33:56.825Z","updatedAt":"2026-06-26T10:06:44.775Z","instanceKeys":["USA9002","USA9004S","USA9006S","USA9010S","USA9014","USA9016S","USA9020"],"serviceKeys":["Customer360Audiences"],"IncidentImpacts":[{"id":20004483,"startTime":"2026-06-26T08:13:00.000Z","endTime":"2026-06-26T09:41:00.000Z","type":"intermittentPageLoadErrors","severity":"minor","createdAt":"2026-06-26T09:33:57.014Z","updatedAt":"2026-06-26T10:06:44.771Z","startTimeCreatedAt":"2026-06-26T09:33:57.014Z","startTimeModifiedAt":null,"endTimeCreatedAt":"2026-06-26T10:06:44.771Z","endTimeModifiedAt":null}],"IncidentEvents":[{"id":20005454,"type":"impactRadiusDecrease","message":"Investigations have highlighted that the impact radius is narrower than initially understood. We will now remove any instances that have not experienced an impact, and these will no longer receive communications about this incident going forward. Impacted instances will continue to be updated. We apologize for any inconvenience caused. ","createdAt":"2026-06-26T10:13:04.482Z","updatedAt":"2026-06-26T10:13:04.486Z"}],"timeline":[{"title":"Update","content":"Investigations have highlighted that the impact radius is narrower than initially understood. We will now remove any instances that have not experienced an impact, and these will no longer receive communications about this incident going forward. Impacted instances will continue to be updated. We apologize for any inconvenience caused. ","createdAt":"2026-06-26T10:13:04.482Z","updatedAt":"2026-06-26T10:13:04.486Z","entryType":"event","sourceId":5454,"sourceType":"event"},{"title":"Resolved","content":"Incident Resolved","createdAt":"2026-06-26T10:06:44.771Z","updatedAt":null,"entryType":"impact_end","endTime":"2026-06-26T09:41:00.000Z","sourceId":4483,"sourceType":"impact","impactStartTime":"2026-06-26T09:33:57.014Z"},{"title":"Degradation Started","content":"intermittentPageLoadErrors","createdAt":"2026-06-26T09:33:57.014Z","updatedAt":null,"entryType":"impact_start","startTime":"2026-06-26T08:13:00.000Z","sourceId":4483,"sourceType":"impact","impactStartTime":"2026-06-26T09:33:57.014Z"}]},{"id":20004168,"externalId":"92133150","message":{"rootCause":null,"actionPlan":null,"pathToResolution":null},"additionalInformation":"","isCore":false,"affectsAll":false,"status":"Resolved","type":"Degradation","createdAt":"2026-06-26T13:11:31.496Z","updatedAt":"2026-06-27T00:33:38.408Z","instanceKeys":["AP52","AP53","AP54","AP58","AP60","ARE2S","ARE4S","ARE6","ARE12","AUS2S","AUS4S","AUS6S","AUS14S","AUS16S","AUS18S","AUS20S","AUS22S","AUS24S","AUS26S","AUS28S","AUS36S","AUS38S","AUS58","AUS60","AUS62","AUS64","AUS66","AUS68","AUS70","AUS72","AUS74","AUS76","AUS78","AUS80S","AUS82","AUS84","AUS86","AUS88","AUS90","AUS92","AUS94","AUS102","BRA2S","BRA4S","BRA6S","BRA8S","BRA14","BRA16","BRA18","BRA24","BRA28","BRA30","BRA32","BRA34","BRA36","BRA38","BRA44","BRA48","BRA50","BRA54S","BRA58","BRA60S","BRA62S","CAN2S","CAN4S","CAN6S","CAN8S","CAN20S","CAN26","CAN28","CAN34","CAN36","CAN38","CAN40","CAN42","CAN44","CAN46","CAN48","CAN50","CAN52","CAN54","CAN56","CAN70S","CAN80","CAN86S","CAN96","CAN98","CHE2S","CHE4S","CHE6","CHE12","CHE16","CHE18","CHE26S","CHE28","CHE30","CS115","CS116","CS137","CS148","CS151","CS152","CS236","CS237","CS238","CS239","CS240","CS241","CS242","CS243","CS244","CS245","CS246","CS247","CS248","CS249","CS250","CS251","CS252","CS253","CS254","CS255","CS256","CS257","CS258","CS259","CS260","CS261","CS262","CS263","CS264","CS265","CS266","CS267","CS268","CS269","CS270","CS271","CS272","CS273","CS274","CS275","CS276","CS277","CS278","CS279","CS280","CS281","CS282","CS283","CS316","CS317","CS318","CS319","CS320","CS321","CS328","CS329","CS330","CS331","CS333","CS335","CS336","CS338","CS339","CS343","CS344","DEU2S","DEU4S","DEU6S","DEU8S","DEU10S","DEU12S","DEU14S","DEU16S","DEU20S","DEU36","DEU38","DEU46","DEU48S","DEU50S","DEU52","DEU54","DEU56","DEU58","DEU60","DEU62S","DEU66","DEU68","DEU70","DEU72","DEU74","DEU76","DEU78","DEU84","DEU86","DEU90","DEU92","DEU94","DEU96","DEU100","DEU102","DEU104S","DEU106","DEU108","DEU110","DEU112","DEU114S","DEU116S","DEU118","DEU120","DEU122","DEU124","DEU126","DEU128","DEU130","DEU132","DEU146S","DEU150S","DEU152","DEU154S","DEU156S","DEU158S","EU49","EU50","EU51","EU52","EU53","EU54","EU55","EU56","FRA2S","FRA4S","FRA6S","FRA8S","FRA12S","FRA24S","FRA32","FRA34","FRA36","FRA42","FRA44","FRA46","FRA48","FRA50","FRA52","FRA54","FRA56","FRA62","FRA64","FRA66","FRA70","FRA74","FRA76","FRA78","FRA80","FRA84","FRA86","FRA88","FRA90","FRA96S","FRA98S","FRA100","FRA104","FRA116S","FRA118S","GBR2S","GBR4S","GBR34","GBR36","GBR38","GBR40S","GBR42S","GBR44S","GBR46","GBR48","GBR50","GBR52","GBR54","GBR56","GBR58","GBR60S","GBR62S","GBR64","GBR66","GBR68","GBR70","GBR72","GBR74","GBR76","GBR78","GBR80","GBR82","GBR84","GBR86","GBR88","GBR90S","GBR92S","GBR94","GBR96","GBR98","GBR100","GBR102","GBR106S","GBR108S","GBR110S","GBR112","GBR116","GBR118","GBR120","GBR122","GBR124","GBR136S","GBR138S","GBR140","GBR142","GBR144S","GBR146S","IDN2S","IDN4S","IDN6","IDN8","IND2S","IND3S","IND4S","IND6S","IND8S","IND10S","IND12S","IND14S","IND16S","IND18S","IND20S","IND22S","IND24S","IND26S","IND28S","IND54S","IND56","IND58","IND60","IND62","IND64","IND66","IND68","IND70","IND72","IND74","IND76","IND78","IND80","IND82","IND84","IND86","IND88","IND90","IND92","IND94","IND96","IND98","IND100","IND102","IND104","IND108","IND110","IND112","IND114","IND116","IND118","IND120","IND122","IND124","IND126","IND128","IND132","IND134","IND136","IND138","IND140S","IND142S","IND144","IND146S","IND148S","IND150","IND152","IND154","IND160","IND168","IND170","IND172","IND174S","IND176S","IND178S","IND180S","IND182S","IND186","IND188","IND192S","IND194S","IND196S","IND198S","IND200","ISR2S","ISR4S","ISR6","ISR10","ISR12","ITA2S","ITA4S","ITA6","ITA8","ITA10","ITA12","ITA14","ITA16","ITA18","ITA22S","ITA24","ITA26","ITA28","ITA30","ITA32S","ITA34","ITA36","ITA38","ITA42","ITA52S","ITA54","ITA58S","ITA60S","JPN2S","JPN4S","JPN6S","JPN8S","JPN10S","JPN12S","JPN18S","JPN20S","JPN22S","JPN24S","JPN28S","JPN132","JPN134","JPN136","JPN138","JPN140","JPN142","JPN144","JPN146","JPN148","JPN150","JPN152S","JPN154S","JPN156","JPN158","JPN160","JPN164","JPN166","JPN168","JPN170","JPN172S","JPN174S","JPN178S","JPN180S","JPN182S","JPN184S","JPN186","JPN188","KOR2S","KOR4S","KOR6","KOR8","NA223","NA224","NA225","NA226","NA231","NA232","NA233","NA234","NA235","NA236","NA237","NA238","NA239","NA240","NA241","NA242","NA243","NA244","NA245","NA246","NA247","NA248","NA249","NA250","NA251","NA252","NA253","NA254","SGP2S","SGP4S","SGP6S","SGP8S","SGP10","SGP14","SWE2S","SWE4S","SWE6S","SWE8","SWE10","SWE12","SWE14","SWE16","SWE18","SWE20","SWE22","SWE24","SWE26","SWE28S","SWE30S","SWE32","SWE34","SWE36","SWE38","SWE40","SWE42","SWE44S","SWE46","SWE48","SWE50","SWE52","SWE54","SWE56","SWE58","SWE60S","SWE62","SWE64","SWE66","SWE68","SWE70","SWE72","SWE74","SWE76","SWE78","SWE80","SWE82","SWE84","SWE88S","SWE90S","SWE92S","SWE94S","SWE96S","SWE98","SWE100","SWE106","SWE108","SWE112","SWE114","SWE118","SWE120S","SWE122","SWE124","SWE126","SWE128S","SWE130S","SWE132S","SWE136S","USA1","USA2S","USA3S","USA8S","USA20S","USA22S","USA26","USA28S","USA30S","USA32S","USA34","USA36","USA60S","USA62S","USA80S","USA202S","USA220","USA226","USA228","USA230","USA232","USA234","USA236","USA238","USA240S","USA242S","USA244S","USA248S","USA250S","USA252S","USA254S","USA256S","USA258S","USA260S","USA262S","USA268S","USA270S","USA272","USA274","USA276","USA278","USA280","USA282","USA286","USA288","USA290","USA292","USA294","USA296","USA300","USA302","USA304","USA312","USA314","USA316","USA318","USA320","USA322","USA324","USA326","USA328","USA330","USA332","USA334","USA336","USA338","USA340","USA342","USA344","USA346","USA348","USA350","USA352","USA354","USA356","USA358","USA360","USA364","USA366S","USA372","USA374","USA376","USA384","USA408","USA410","USA412","USA414","USA416","USA418","USA420","USA422","USA424","USA426","USA428","USA430","USA432S","USA434S","USA436","USA438","USA440","USA442","USA444","USA446S","USA448S","USA450","USA452","USA454","USA456","USA460","USA462","USA464","USA466","USA468","USA470","USA472","USA474","USA476","USA478","USA480","USA488S","USA490S","USA494","USA496","USA534S","USA538","USA540S","USA542S","USA544","USA546","USA548","USA550","USA552","USA554","USA556","USA558","USA560","USA562","USA564","USA566","USA568","USA570","USA572","USA574","USA576","USA578","USA580","USA582","USA584","USA586","USA588","USA590","USA592","USA594","USA596","USA598","USA600","USA602","USA604","USA606","USA608","USA610","USA612","USA614","USA616","USA618","USA620","USA622","USA624","USA626","USA628","USA630","USA632","USA634","USA636","USA638","USA640","USA642","USA644","USA646","USA648","USA650","USA652","USA654S","USA656S","USA658S","USA660S","USA662S","USA664S","USA666S","USA668S","USA670S","USA672S","USA674","USA676","USA678","USA680","USA682","USA684","USA686","USA688","USA690","USA692","USA694","USA696","USA698","USA700","USA702","USA704","USA706","USA708","USA710S","USA712S","USA714","USA716","USA718","USA720","USA722","USA724","USA726","USA728","USA730","USA732","USA734","USA736","USA738","USA740","USA742","USA744","USA746","USA748","USA750S","USA752S","USA754S","USA756S","USA758S","USA760S","USA762S","USA764S","USA766S","USA768S","USA770S","USA772S","USA774S","USA776","USA778","USA780","USA786S","USA788","USA790","USA792S","USA794","USA804S","USA810","USA830","USA836S","USA838","USA840","USA842","USA844","USA846","USA848","USA850","USA852","USA854","USA856","USA860","USA862","USA864","USA866","USA868","USA870S","USA872S","USA874S","USA876","USA878","USA880S","USA882S","USA884S","USA886S","USA888S","USA890S","USA892S","USA894S","USA896S","USA898S","USA900S","USA902S","USA916S","USA918","USA920","USA922","USA924","USA926","USA932S","USA934S","USA936S","USA938S","USA940S","USA942S","USA944S","USA946S","USA948S","USA950S","USA952S","USA954S","USA960","USA994","USA996S"],"serviceKeys":["coreService"],"IncidentImpacts":[{"id":20004484,"startTime":"2026-06-26T03:14:00.000Z","endTime":"2026-06-27T00:08:00.000Z","type":"featureServiceDisruption","severity":"minor","createdAt":"2026-06-26T13:11:31.603Z","updatedAt":"2026-06-27T00:33:38.405Z","startTimeCreatedAt":"2026-06-26T13:11:31.604Z","startTimeModifiedAt":"2026-06-27T00:33:38.405Z","endTimeCreatedAt":"2026-06-27T00:33:38.405Z","endTimeModifiedAt":"2026-06-26T14:29:31.640Z"}],"IncidentEvents":[{"id":20005477,"type":"update","message":"After further validations and health checks, the issue is now resolved. The team has confirmed that we are out of impact as of 00:08 UTC. \n\nWe have also revised the start time of the issue to capture the most accurate impact times.","createdAt":"2026-06-27T00:33:38.411Z","updatedAt":"2026-06-27T00:33:38.414Z"},{"id":20005476,"type":"update","message":"We’ve successfully re-enabled Edge across our production environments. We’re now executing the final set of background operations to clean up residual configurations\n\nWe'll provide the next updates as significant developments become available.","createdAt":"2026-06-26T23:56:26.570Z","updatedAt":"2026-06-26T23:56:26.574Z"},{"id":20005475,"type":"update","message":"We’ve completed the release rollback across our production environments and have initiated background operations to clean up residual configurations. In parallel, we're executing ‌a change to safely re-enable Edge across the affected environments where it was disabled. Customers should continue to see improved performance as this process continues to progress.\n\nWe'll provide the next updates as significant developments become available.","createdAt":"2026-06-26T22:42:42.167Z","updatedAt":"2026-06-26T22:42:42.171Z"},{"id":20005474,"type":"update","message":"We’ve increased memory capacity across our production environments, significantly improving performance for the majority of affected customers. We’re now actively working on the release rollback to restore services.\n\nWe'll provide the next updates as significant developments become available.\n","createdAt":"2026-06-26T20:52:39.655Z","updatedAt":"2026-06-26T20:52:39.660Z"},{"id":20005473,"type":"update","message":"We've completed the memory increase across all production environments and are preparing for the rollback. This phase may take several hours to complete. We'll provide updates as significant developments become available.","createdAt":"2026-06-26T19:03:05.178Z","updatedAt":"2026-06-26T19:03:05.184Z"},{"id":20005471,"type":"update","message":"The memory increase is taking longer than originally anticipated but is continuing to progress. Once the memory increase has been completed, the rollback will be initiated. \n\nWe'll provide an update in 60 minutes or sooner, if additional information becomes available.","createdAt":"2026-06-26T18:05:56.441Z","updatedAt":"2026-06-26T18:05:56.444Z"},{"id":20005469,"type":"update","message":"The memory increase is progressing across additional instances globally. Deployments are continuing across all remaining instances, with completion expected within the next hour. We'll provide another update upon completion of the deployment or sooner, if additional information becomes available. ","createdAt":"2026-06-26T16:38:46.533Z","updatedAt":"2026-06-26T16:38:46.538Z"},{"id":20005468,"type":"update","message":"The memory increase is our primary path to restoring the service and is now being deployed across additional instances. The release rollback will also be‌ applied to production following the memory increase. We'll provide an update in 30 minutes or sooner, if additional information becomes available. ","createdAt":"2026-06-26T16:10:18.713Z","updatedAt":"2026-06-26T16:10:18.720Z"},{"id":20005467,"type":"update","message":"Our three paths to resolution continue in parallel. The memory increase is progressing across additional instances, with the initial instance now stable and serving as the model for the broader rollout. The release rollback has completed validation and we're preparing to apply it in production. We'll provide an update in 30 minutes or sooner, if additional information becomes available. ","createdAt":"2026-06-26T15:39:51.519Z","updatedAt":"2026-06-26T15:39:51.525Z"},{"id":20005464,"type":"update","message":"This issue isn't limited to Omnichannel. Any Salesforce Core, MuleSoft, and Tableau customers relying on Salesforce Edge may be affected and may experience connection timeouts, and pages not loading. \n\nOur three paths to resolution are underway: the rollback of the change, memory increase, and disabling the feature causing resource consumption.  \n\nInvestigations have highlighted that the impact radius is broader than initially understood. We're updating the posting to reflect the additional instances experiencing impact, and customers in these instances will receive communications related to this incident going forward. \n\nWe'll provide an update in 30 minutes or sooner, if additional information becomes available. ","createdAt":"2026-06-26T15:01:34.476Z","updatedAt":"2026-06-26T15:21:26.709Z"},{"id":20005462,"type":"update","message":"The scope of this issue has now increased as this has been tied to a broader issue. Customers using Salesforce Edge could‌ experience an impact. \n\nWe're exploring multiple paths to resolution. The rollback of the change is currently in progress and a memory increase is underway. We've discovered a feature that's causing resource consumption and are disabling the feature to see if this helps.\n\nWe'll provide an update in 30 minutes or sooner, if additional information becomes available. ","createdAt":"2026-06-26T14:17:14.196Z","updatedAt":"2026-06-26T14:17:14.201Z"},{"id":20005459,"type":"update","message":"We're continuing to work on rolling back the change that was identified as a potential trigger. We're also working to increase capacity. Omnichannel agents continue to experience unexpected disconnections and reconnections, disrupting their ability to manage and receive customer interactions in real-time.\n\nWe'll provide an update in 30 minutes or sooner, if additional information becomes available. ","createdAt":"2026-06-26T13:59:35.146Z","updatedAt":"2026-06-26T13:59:35.149Z"},{"id":20005458,"type":"impactTypeIncrease","message":"We have observed that the impact has increased and is now disrupted. We have amended the posting to reflect this and highlighted the approximate timings of this transition.","createdAt":"2026-06-26T13:49:58.288Z","updatedAt":"2026-06-26T13:49:58.293Z"},{"id":20005457,"type":"update","message":"Investigations indicate a recent change as the potential trigger for this issue. We're rolling back the change to see if it resolves the issue. \n\nInvestigations have highlighted that the impact radius is broader than initially understood. We're updating the posting to reflect the additional instances experiencing impact, and customers in these instances will receive communications related to this incident going forward. \n\nWe'll provide an update in 30 minutes or sooner, if additional information becomes available. ","createdAt":"2026-06-26T13:46:16.141Z","updatedAt":"2026-06-26T13:46:16.145Z"},{"id":20005456,"type":"impactRadiusIncrease","message":"Investigations have highlighted that the impact radius is broader than initially understood. We have updated the posting to reflect the additional instances experiencing impact, and customers in these instances will receive communications related to this incident going forward.  ","createdAt":"2026-06-26T13:37:00.577Z","updatedAt":"2026-06-26T13:37:00.581Z"},{"id":20005455,"type":"update","message":"We're investigating an issue where Omnichannel agents are experiencing unexpected disconnections and reconnections, disrupting their ability to manage and receive customer interactions in real-time. We're actively investigating the issue and are still determining the scope of impact. \n\nWe'll provide an update in 30 minutes or sooner, if additional information becomes available. ","createdAt":"2026-06-26T13:29:03.024Z","updatedAt":"2026-06-26T13:29:03.029Z"}],"timeline":[{"title":"Update","content":"After further validations and health checks, the issue is now resolved. The team has confirmed that we are out of impact as of 00:08 UTC. \n\nWe have also revised the start time of the issue to capture the most accurate impact times.","createdAt":"2026-06-27T00:33:38.411Z","updatedAt":"2026-06-27T00:33:38.414Z","entryType":"event","sourceId":5477,"sourceType":"event"},{"title":"Resolved","content":"Incident Resolved","createdAt":"2026-06-27T00:33:38.405Z","updatedAt":"2026-06-26T14:29:31.640Z","entryType":"impact_end","endTime":"2026-06-27T00:08:00.000Z","sourceId":4484,"sourceType":"impact","impactStartTime":"2026-06-26T13:11:31.604Z"},{"title":"Update","content":"We’ve successfully re-enabled Edge across our production environments. We’re now executing the final set of background operations to clean up residual configurations\n\nWe'll provide the next updates as significant developments become available.","createdAt":"2026-06-26T23:56:26.570Z","updatedAt":"2026-06-26T23:56:26.574Z","entryType":"event","sourceId":5476,"sourceType":"event"},{"title":"Update","content":"We’ve completed the release rollback across our production environments and have initiated background operations to clean up residual configurations. In parallel, we're executing ‌a change to safely re-enable Edge across the affected environments where it was disabled. Customers should continue to see improved performance as this process continues to progress.\n\nWe'll provide the next updates as significant developments become available.","createdAt":"2026-06-26T22:42:42.167Z","updatedAt":"2026-06-26T22:42:42.171Z","entryType":"event","sourceId":5475,"sourceType":"event"},{"title":"Update","content":"We’ve increased memory capacity across our production environments, significantly improving performance for the majority of affected customers. We’re now actively working on the release rollback to restore services.\n\nWe'll provide the next updates as significant developments become available.\n","createdAt":"2026-06-26T20:52:39.655Z","updatedAt":"2026-06-26T20:52:39.660Z","entryType":"event","sourceId":5474,"sourceType":"event"},{"title":"Update","content":"We've completed the memory increase across all production environments and are preparing for the rollback. This phase may take several hours to complete. We'll provide updates as significant developments become available.","createdAt":"2026-06-26T19:03:05.178Z","updatedAt":"2026-06-26T19:03:05.184Z","entryType":"event","sourceId":5473,"sourceType":"event"},{"title":"Update","content":"The memory increase is taking longer than originally anticipated but is continuing to progress. Once the memory increase has been completed, the rollback will be initiated. \n\nWe'll provide an update in 60 minutes or sooner, if additional information becomes available.","createdAt":"2026-06-26T18:05:56.441Z","updatedAt":"2026-06-26T18:05:56.444Z","entryType":"event","sourceId":5471,"sourceType":"event"},{"title":"Update","content":"The memory increase is progressing across additional instances globally. Deployments are continuing across all remaining instances, with completion expected within the next hour. We'll provide another update upon completion of the deployment or sooner, if additional information becomes available. ","createdAt":"2026-06-26T16:38:46.533Z","updatedAt":"2026-06-26T16:38:46.538Z","entryType":"event","sourceId":5469,"sourceType":"event"},{"title":"Update","content":"The memory increase is our primary path to restoring the service and is now being deployed across additional instances. The release rollback will also be‌ applied to production following the memory increase. We'll provide an update in 30 minutes or sooner, if additional information becomes available. ","createdAt":"2026-06-26T16:10:18.713Z","updatedAt":"2026-06-26T16:10:18.720Z","entryType":"event","sourceId":5468,"sourceType":"event"},{"title":"Update","content":"Our three paths to resolution continue in parallel. The memory increase is progressing across additional instances, with the initial instance now stable and serving as the model for the broader rollout. The release rollback has completed validation and we're preparing to apply it in production. We'll provide an update in 30 minutes or sooner, if additional information becomes available. ","createdAt":"2026-06-26T15:39:51.519Z","updatedAt":"2026-06-26T15:39:51.525Z","entryType":"event","sourceId":5467,"sourceType":"event"},{"title":"Update","content":"This issue isn't limited to Omnichannel. Any Salesforce Core, MuleSoft, and Tableau customers relying on Salesforce Edge may be affected and may experience connection timeouts, and pages not loading. \n\nOur three paths to resolution are underway: the rollback of the change, memory increase, and disabling the feature causing resource consumption.  \n\nInvestigations have highlighted that the impact radius is broader than initially understood. We're updating the posting to reflect the additional instances experiencing impact, and customers in these instances will receive communications related to this incident going forward. \n\nWe'll provide an update in 30 minutes or sooner, if additional information becomes available. ","createdAt":"2026-06-26T15:01:34.476Z","updatedAt":"2026-06-26T15:21:26.709Z","entryType":"event","sourceId":5464,"sourceType":"event"},{"title":"Update","content":"The scope of this issue has now increased as this has been tied to a broader issue. Customers using Salesforce Edge could‌ experience an impact. \n\nWe're exploring multiple paths to resolution. The rollback of the change is currently in progress and a memory increase is underway. We've discovered a feature that's causing resource consumption and are disabling the feature to see if this helps.\n\nWe'll provide an update in 30 minutes or sooner, if additional information becomes available. ","createdAt":"2026-06-26T14:17:14.196Z","updatedAt":"2026-06-26T14:17:14.201Z","entryType":"event","sourceId":5462,"sourceType":"event"},{"title":"Update","content":"We're continuing to work on rolling back the change that was identified as a potential trigger. We're also working to increase capacity. Omnichannel agents continue to experience unexpected disconnections and reconnections, disrupting their ability to manage and receive customer interactions in real-time.\n\nWe'll provide an update in 30 minutes or sooner, if additional information becomes available. ","createdAt":"2026-06-26T13:59:35.146Z","updatedAt":"2026-06-26T13:59:35.149Z","entryType":"event","sourceId":5459,"sourceType":"event"},{"title":"Update","content":"We have observed that the impact has increased and is now disrupted. We have amended the posting to reflect this and highlighted the approximate timings of this transition.","createdAt":"2026-06-26T13:49:58.288Z","updatedAt":"2026-06-26T13:49:58.293Z","entryType":"event","sourceId":5458,"sourceType":"event"},{"title":"Update","content":"Investigations indicate a recent change as the potential trigger for this issue. We're rolling back the change to see if it resolves the issue. \n\nInvestigations have highlighted that the impact radius is broader than initially understood. We're updating the posting to reflect the additional instances experiencing impact, and customers in these instances will receive communications related to this incident going forward. \n\nWe'll provide an update in 30 minutes or sooner, if additional information becomes available. ","createdAt":"2026-06-26T13:46:16.141Z","updatedAt":"2026-06-26T13:46:16.145Z","entryType":"event","sourceId":5457,"sourceType":"event"},{"title":"Update","content":"Investigations have highlighted that the impact radius is broader than initially understood. We have updated the posting to reflect the additional instances experiencing impact, and customers in these instances will receive communications related to this incident going forward.  ","createdAt":"2026-06-26T13:37:00.577Z","updatedAt":"2026-06-26T13:37:00.581Z","entryType":"event","sourceId":5456,"sourceType":"event"},{"title":"Update","content":"We're investigating an issue where Omnichannel agents are experiencing unexpected disconnections and reconnections, disrupting their ability to manage and receive customer interactions in real-time. We're actively investigating the issue and are still determining the scope of impact. \n\nWe'll provide an update in 30 minutes or sooner, if additional information becomes available. ","createdAt":"2026-06-26T13:29:03.024Z","updatedAt":"2026-06-26T13:29:03.029Z","entryType":"event","sourceId":5455,"sourceType":"event"},{"title":"Degradation Started","content":"featureServiceDisruption","createdAt":"2026-06-26T13:11:31.604Z","updatedAt":"2026-06-27T00:33:38.405Z","entryType":"impact_start","startTime":"2026-06-26T03:14:00.000Z","sourceId":4484,"sourceType":"impact","impactStartTime":"2026-06-26T13:11:31.604Z"}]},{"id":20004169,"externalId":"92133573","message":{"rootCause":null,"actionPlan":null,"pathToResolution":null},"additionalInformation":"","isCore":false,"affectsAll":false,"status":"Resolved","type":"Degradation","createdAt":"2026-06-26T13:56:30.810Z","updatedAt":"2026-06-26T18:07:28.315Z","instanceKeys":["10AYPD","10AZPD","DUB01PD","EW1A","PDANAA","PDASAA","PDASBA","PDASCA","PDCAAA","PDCHA","PDINA","PDKRA","PDPUWAA","PDUEAA","PDUEBA","PDUECA","PDUKAA","PDUWCA","TABLEAUSELFSERVICEPORTALS","UE1PD","UW2BPD"],"serviceKeys":["SignIn"],"IncidentImpacts":[{"id":20004485,"startTime":"2026-06-26T12:05:00.000Z","endTime":"2026-06-26T16:45:00.000Z","type":"tableauFeatureDegradation","severity":"minor","createdAt":"2026-06-26T13:56:30.897Z","updatedAt":"2026-06-26T18:07:28.312Z","startTimeCreatedAt":"2026-06-26T13:56:30.897Z","startTimeModifiedAt":"2026-06-26T15:12:28.762Z","endTimeCreatedAt":"2026-06-26T18:07:28.312Z","endTimeModifiedAt":null}],"IncidentEvents":[{"id":20005472,"type":"update","message":"We’ve confirmed that the solution implemented has mitigated this issue. We have observed that the service is stable and have resolved the incident. Customers should no longer see any impact. We'll fully investigate the incident, confirming the technical trigger, the underlying cause, and preventive action to avoid a repeat in the future. We apologize for how you and your business may have been affected by this incident.","createdAt":"2026-06-26T18:07:28.318Z","updatedAt":"2026-06-26T18:07:28.322Z"},{"id":20005470,"type":"update","message":"Investigations have shown that the impact also included some customers in the India region who were unable to sign in. We changed Domain Name System (DNS) records to route traffic to healthy instances, and access has been restored. We're actively monitoring performance and completing health checks to confirm full stability. We'll provide the next update upon a significant development or once full service restoration has been confirmed.","createdAt":"2026-06-26T17:42:34.115Z","updatedAt":"2026-06-26T17:42:34.121Z"},{"id":20005466,"type":"update","message":"We continue to make progress in restoring service and will apply the same steps for the remaining impacted customers to achieve full restoration. We'll provide the next update upon a significant development or once full service restoration is confirmed.\n\n","createdAt":"2026-06-26T15:21:28.379Z","updatedAt":"2026-06-26T15:21:28.383Z"},{"id":20005465,"type":"update","message":"We continue to make progress in restoring service and have rerouted traffic away from the impacted infrastructure to healthy PODs. The majority of the affected customers have access restored, and we’re continuing to apply the same steps for the remaining customers to achieve full restoration. We'll provide an update in 30 minutes or sooner if additional information becomes available.\n","createdAt":"2026-06-26T15:04:09.061Z","updatedAt":"2026-06-26T15:21:28.384Z"},{"id":20005463,"type":"update","message":"We believe the trigger has been identified and our teams are working to reroute traffic to healthy infrastructure to restore service. We'll provide an update in 30 minutes or sooner if additional information becomes available.","createdAt":"2026-06-26T14:35:45.584Z","updatedAt":"2026-06-26T14:35:45.588Z"},{"id":20005461,"type":"update","message":"We're aware of an issue affecting the Tableau Cloud sign-in service were subset of customers in European regions are unable to sign in to their Tableau Cloud PODs. We're investigating the trigger of this issue and will provide an update in 30 minutes or sooner if additional information becomes available.","createdAt":"2026-06-26T14:09:18.405Z","updatedAt":"2026-06-26T14:09:18.409Z"},{"id":20005460,"type":"impactRadiusIncrease","message":"Investigations have highlighted that the impact radius is broader than initially understood. We have updated the posting to reflect the additional instances experiencing impact, and customers in these instances will receive communications related to this incident going forward.  ","createdAt":"2026-06-26T14:08:39.769Z","updatedAt":"2026-06-26T14:08:39.772Z"}],"timeline":[{"title":"Update","content":"We’ve confirmed that the solution implemented has mitigated this issue. We have observed that the service is stable and have resolved the incident. Customers should no longer see any impact. We'll fully investigate the incident, confirming the technical trigger, the underlying cause, and preventive action to avoid a repeat in the future. We apologize for how you and your business may have been affected by this incident.","createdAt":"2026-06-26T18:07:28.318Z","updatedAt":"2026-06-26T18:07:28.322Z","entryType":"event","sourceId":5472,"sourceType":"event"},{"title":"Resolved","content":"Incident Resolved","createdAt":"2026-06-26T18:07:28.312Z","updatedAt":null,"entryType":"impact_end","endTime":"2026-06-26T16:45:00.000Z","sourceId":4485,"sourceType":"impact","impactStartTime":"2026-06-26T13:56:30.897Z"},{"title":"Update","content":"Investigations have shown that the impact also included some customers in the India region who were unable to sign in. We changed Domain Name System (DNS) records to route traffic to healthy instances, and access has been restored. We're actively monitoring performance and completing health checks to confirm full stability. We'll provide the next update upon a significant development or once full service restoration has been confirmed.","createdAt":"2026-06-26T17:42:34.115Z","updatedAt":"2026-06-26T17:42:34.121Z","entryType":"event","sourceId":5470,"sourceType":"event"},{"title":"Update","content":"We continue to make progress in restoring service and will apply the same steps for the remaining impacted customers to achieve full restoration. We'll provide the next update upon a significant development or once full service restoration is confirmed.\n\n","createdAt":"2026-06-26T15:21:28.379Z","updatedAt":"2026-06-26T15:21:28.383Z","entryType":"event","sourceId":5466,"sourceType":"event"},{"title":"Update","content":"We continue to make progress in restoring service and have rerouted traffic away from the impacted infrastructure to healthy PODs. The majority of the affected customers have access restored, and we’re continuing to apply the same steps for the remaining customers to achieve full restoration. We'll provide an update in 30 minutes or sooner if additional information becomes available.\n","createdAt":"2026-06-26T15:04:09.061Z","updatedAt":"2026-06-26T15:21:28.384Z","entryType":"event","sourceId":5465,"sourceType":"event"},{"title":"Update","content":"We believe the trigger has been identified and our teams are working to reroute traffic to healthy infrastructure to restore service. We'll provide an update in 30 minutes or sooner if additional information becomes available.","createdAt":"2026-06-26T14:35:45.584Z","updatedAt":"2026-06-26T14:35:45.588Z","entryType":"event","sourceId":5463,"sourceType":"event"},{"title":"Update","content":"We're aware of an issue affecting the Tableau Cloud sign-in service were subset of customers in European regions are unable to sign in to their Tableau Cloud PODs. We're investigating the trigger of this issue and will provide an update in 30 minutes or sooner if additional information becomes available.","createdAt":"2026-06-26T14:09:18.405Z","updatedAt":"2026-06-26T14:09:18.409Z","entryType":"event","sourceId":5461,"sourceType":"event"},{"title":"Update","content":"Investigations have highlighted that the impact radius is broader than initially understood. We have updated the posting to reflect the additional instances experiencing impact, and customers in these instances will receive communications related to this incident going forward.  ","createdAt":"2026-06-26T14:08:39.769Z","updatedAt":"2026-06-26T14:08:39.772Z","entryType":"event","sourceId":5460,"sourceType":"event"},{"title":"Degradation Started","content":"tableauFeatureDegradation","createdAt":"2026-06-26T13:56:30.897Z","updatedAt":"2026-06-26T15:12:28.762Z","entryType":"impact_start","startTime":"2026-06-26T12:05:00.000Z","sourceId":4485,"sourceType":"impact","impactStartTime":"2026-06-26T13:56:30.897Z"}]},{"id":20004204,"externalId":"92345520","message":{"rootCause":null,"actionPlan":null,"pathToResolution":null},"additionalInformation":"","isCore":false,"affectsAll":false,"status":"Resolved","type":"Degradation","createdAt":"2026-07-03T14:26:35.730Z","updatedAt":"2026-07-03T14:26:35.833Z","instanceKeys":["BRA48","CAN42","CAN70S","CHE6","USA220","USA622","USA774S","USA900S","USA1036S","USA1056","USA1134S"],"serviceKeys":["Customer360Audiences"],"IncidentImpacts":[{"id":20004522,"startTime":"2026-06-30T22:20:00.000Z","endTime":"2026-07-02T15:58:00.000Z","type":"featurePerfDegradation","severity":"minor","createdAt":"2026-07-03T14:26:35.820Z","updatedAt":"2026-07-03T14:26:35.825Z","startTimeCreatedAt":"2026-07-03T14:26:35.820Z","startTimeModifiedAt":null,"endTimeCreatedAt":"2026-07-03T14:26:35.821Z","endTimeModifiedAt":null}],"IncidentEvents":[{"id":20005530,"type":"update","message":"We’ve validated that all search index rebuilds that were triggered between 22:20 UTC on June 30 and 16:40 UTC on July 1 which were stuck in a ‘submitted’ status have been correctly processed. A code fix was successfully deployed and customers are no longer impacted as of 15:58 UTC on July 2.\n\nCustomers were previously notified of this issue via Trust messaging here: https://status.salesforce.com/incidents/20004177 \n\nWe apologize for how this incident may have affected you and your business.\n","createdAt":"2026-07-03T14:26:35.827Z","updatedAt":"2026-07-03T14:26:35.831Z"}],"timeline":[{"title":"Update","content":"We’ve validated that all search index rebuilds that were triggered between 22:20 UTC on June 30 and 16:40 UTC on July 1 which were stuck in a ‘submitted’ status have been correctly processed. A code fix was successfully deployed and customers are no longer impacted as of 15:58 UTC on July 2.\n\nCustomers were previously notified of this issue via Trust messaging here: https://status.salesforce.com/incidents/20004177 \n\nWe apologize for how this incident may have affected you and your business.\n","createdAt":"2026-07-03T14:26:35.827Z","updatedAt":"2026-07-03T14:26:35.831Z","entryType":"event","sourceId":5530,"sourceType":"event"},{"title":"Resolved","content":"Incident Resolved","createdAt":"2026-07-03T14:26:35.821Z","updatedAt":null,"entryType":"impact_end","endTime":"2026-07-02T15:58:00.000Z","sourceId":4522,"sourceType":"impact","impactStartTime":"2026-07-03T14:26:35.820Z"},{"title":"Degradation Started","content":"featurePerfDegradation","createdAt":"2026-07-03T14:26:35.820Z","updatedAt":null,"entryType":"impact_start","startTime":"2026-06-30T22:20:00.000Z","sourceId":4522,"sourceType":"impact","impactStartTime":"2026-07-03T14:26:35.820Z"}]},{"id":20004239,"externalId":"92556705","message":{"rootCause":null,"actionPlan":null,"pathToResolution":null},"additionalInformation":"","isCore":false,"affectsAll":false,"status":"Resolved","type":"Degradation","createdAt":"2026-07-08T12:32:04.651Z","updatedAt":"2026-07-08T12:32:04.793Z","instanceKeys":["ARE2S","ARE4S","ARE6","AUS2S","AUS4S","AUS6S","AUS16S","AUS24S","AUS28S","AUS80S","BRA16","BRA18","BRA24","BRA28","BRA30","BRA32","BRA34","BRA36","BRA38","BRA44","BRA48","BRA50","BRA54S","BRA58","CAN50","CAN54","CAN56","CAN96","CAN98","CHE6","CHE12","CHE18","DEU38","DEU58","DEU72","DEU78","DEU94","DEU100","DEU118","FRA2S","FRA6S","FRA12S","FRA24S","FRA42","FRA96S","GBR44S","GBR60S","GBR62S","GBR90S","GBR92S","GBR98","GBR118","GBR138S","GBR140","IDN2S","IND2S","IND3S","IND10S","IND12S","IND14S","IND16S","IND18S","IND20S","IND26S","IND28S","IND54S","IND56","IND100","IND102","IND104","IND108","IND110","IND112","IND114","IND116","IND118","IND120","IND122","IND124","IND126","IND138","IND142S","IND150","IND152","IND154","IND160","IND170","IND174S","IND176S","IND178S","IND180S","IND182S","IND184S","ISR6","ISR12","ITA10","JPN2S","JPN4S","JPN6S","JPN10S","JPN12S","JPN18S","JPN20S","JPN22S","JPN24S","JPN28S","JPN132","JPN134","JPN140","JPN144","JPN148","JPN150","JPN152S","JPN154S","JPN158","JPN160","KOR2S","SGP2S","SGP4S","SGP8S","SGP10","SGP14","SWE2S","SWE4S","SWE6S","SWE8","SWE10","SWE12","SWE14","SWE16","SWE18","SWE20","SWE22","SWE24","SWE28S","SWE30S","SWE32","SWE34","SWE36","SWE38","SWE40","SWE42","SWE44S","SWE46","SWE48","SWE50","SWE52","SWE54","SWE56","SWE58","SWE60S","SWE62","SWE64","SWE66","SWE68","SWE70","SWE72","SWE74","SWE76","SWE78","SWE80","SWE82","SWE84","SWE88S","SWE90S","SWE92S","SWE94S","SWE96S","SWE98","SWE100","SWE106","SWE108","SWE114","SWE118","SWE120S","SWE122","SWE124","SWE126","SWE128S","SWE130S","SWE132S","SWE136S","USA1","USA8S","USA22S","USA26","USA34","USA36","USA62S","USA80S","USA202S","USA224S","USA228","USA230","USA232","USA234","USA236","USA238","USA262S","USA268S","USA270S","USA272","USA276","USA278","USA280","USA282","USA286","USA288","USA290","USA292","USA294","USA296","USA300","USA302","USA304","USA314","USA316","USA324","USA326","USA346","USA348","USA350","USA352","USA358","USA364","USA372","USA376","USA408","USA410","USA414","USA416","USA418","USA422","USA424","USA426","USA428","USA430","USA434S","USA436","USA438","USA440","USA442","USA444","USA446S","USA450","USA452","USA454","USA456","USA460","USA462","USA464","USA466","USA468","USA470","USA476","USA480","USA488S","USA494","USA496","USA534S","USA538","USA542S","USA544","USA546","USA548","USA550","USA552","USA554","USA558","USA560","USA562","USA564","USA566","USA568","USA570","USA572","USA576","USA578","USA580","USA582","USA584","USA586","USA588","USA590","USA592","USA594","USA596","USA600","USA602","USA606","USA608","USA610","USA612","USA614","USA616","USA618","USA622","USA624","USA626","USA628","USA632","USA634","USA636","USA638","USA640","USA642","USA644","USA646","USA648","USA650","USA654S","USA656S","USA658S","USA660S","USA662S","USA664S","USA666S","USA670S","USA672S","USA674","USA678","USA686","USA688","USA690","USA692","USA698","USA720","USA722","USA724","USA728","USA732","USA740","USA742","USA758S","USA760S","USA762S","USA764S","USA766S","USA776","USA780","USA786S","USA788","USA790","USA810","USA852","USA854","USA856","USA860","USA866","USA880S","USA882S","USA884S","USA892S","USA894S","USA898S","USA900S","USA918","USA924","USA954S","USA1012","USA1016","USA1022","USA1028","USA1030","USA1032","USA1038","USA1046","USA1048","USA1050","USA1062","USA1070S","USA1130S","USA1132","USA1138","USA1152S","USA1154S","USA1160","USA1164","USA1172","USA1200S","USA1202S","USA1222","USA1224","USA1236S","USA1272","USA1276S","USA1278S","USA1298"],"serviceKeys":["coreService"],"IncidentImpacts":[{"id":20004559,"startTime":"2026-07-01T20:02:00.000Z","endTime":"2026-07-07T21:57:00.000Z","type":"performanceDegradation","severity":"minor","createdAt":"2026-07-08T12:32:04.780Z","updatedAt":"2026-07-08T12:32:04.785Z","startTimeCreatedAt":"2026-07-08T12:32:04.781Z","startTimeModifiedAt":null,"endTimeCreatedAt":"2026-07-08T12:32:04.781Z","endTimeModifiedAt":null}],"IncidentEvents":[{"id":20005584,"type":"update","message":"Customers using Salesforce Lightning via the latest versions of Chrome and Microsoft Edge experienced an issue where primary field values weren't rendering in the Dynamic Highlights Panel on record pages. This prevented customers from viewing key record information, such as case numbers and account names. It also affected navigation, record confirmation, and record management workflows.\n\nWe identified the trigger as a rendering change introduced ‌in a recent browser update that conflicted with the existing Salesforce Lightning Design System style class. We developed and deployed a fix across all affected infrastructure to restore normal rendering of primary field values in the Dynamic Highlights Panel. This Trust posting reflects the time the fix reached your affected instance. \n\nFor a historical timeline of the incident, visit: https://status.salesforce.com/incidents/20004230. We apologize for how you and your business may have been affected by this incident. We will thoroughly investigate the incident, confirming the technical trigger, the underlying cause, and preventive action to avoid a repeat in the future. ","createdAt":"2026-07-08T12:32:04.787Z","updatedAt":"2026-07-08T12:32:04.791Z"}],"timeline":[{"title":"Update","content":"Customers using Salesforce Lightning via the latest versions of Chrome and Microsoft Edge experienced an issue where primary field values weren't rendering in the Dynamic Highlights Panel on record pages. This prevented customers from viewing key record information, such as case numbers and account names. It also affected navigation, record confirmation, and record management workflows.\n\nWe identified the trigger as a rendering change introduced ‌in a recent browser update that conflicted with the existing Salesforce Lightning Design System style class. We developed and deployed a fix across all affected infrastructure to restore normal rendering of primary field values in the Dynamic Highlights Panel. This Trust posting reflects the time the fix reached your affected instance. \n\nFor a historical timeline of the incident, visit: https://status.salesforce.com/incidents/20004230. We apologize for how you and your business may have been affected by this incident. We will thoroughly investigate the incident, confirming the technical trigger, the underlying cause, and preventive action to avoid a repeat in the future. ","createdAt":"2026-07-08T12:32:04.787Z","updatedAt":"2026-07-08T12:32:04.791Z","entryType":"event","sourceId":5584,"sourceType":"event"},{"title":"Resolved","content":"Incident Resolved","createdAt":"2026-07-08T12:32:04.781Z","updatedAt":null,"entryType":"impact_end","endTime":"2026-07-07T21:57:00.000Z","sourceId":4559,"sourceType":"impact","impactStartTime":"2026-07-08T12:32:04.781Z"},{"title":"Degradation Started","content":"performanceDegradation","createdAt":"2026-07-08T12:32:04.781Z","updatedAt":null,"entryType":"impact_start","startTime":"2026-07-01T20:02:00.000Z","sourceId":4559,"sourceType":"impact","impactStartTime":"2026-07-08T12:32:04.781Z"}]},{"id":20004240,"externalId":"92556705","message":{"rootCause":null,"actionPlan":null,"pathToResolution":null},"additionalInformation":"","isCore":false,"affectsAll":false,"status":"Resolved","type":"Degradation","createdAt":"2026-07-08T12:33:36.757Z","updatedAt":"2026-07-08T12:33:36.852Z","instanceKeys":["BRA6S","IND58","IND60","IND62","IND64","IND66","IND68","IND70","IND72","IND74","IND76","IND78","IND80","IND82","IND84","IND88","IND90","IND94","IND96","IND98","IND172","IND186","IND188","USA336","USA472","USA478","USA556","USA604","USA620","USA794","USA886S","USA1072"],"serviceKeys":["coreService"],"IncidentImpacts":[{"id":20004560,"startTime":"2026-07-01T20:02:00.000Z","endTime":"2026-07-07T10:58:00.000Z","type":"performanceDegradation","severity":"minor","createdAt":"2026-07-08T12:33:36.842Z","updatedAt":"2026-07-08T12:33:36.846Z","startTimeCreatedAt":"2026-07-08T12:33:36.842Z","startTimeModifiedAt":null,"endTimeCreatedAt":"2026-07-08T12:33:36.842Z","endTimeModifiedAt":null}],"IncidentEvents":[{"id":20005585,"type":"update","message":"Customers using Salesforce Lightning via the latest versions of Chrome and Microsoft Edge experienced an issue where primary field values weren't rendering in the Dynamic Highlights Panel on record pages. This prevented customers from viewing key record information, such as case numbers and account names. It also affected navigation, record confirmation, and record management workflows.\n\nWe identified the trigger as a rendering change introduced ‌in a recent browser update that conflicted with the existing Salesforce Lightning Design System style class. We developed and deployed a fix across all affected infrastructure to restore normal rendering of primary field values in the Dynamic Highlights Panel. This Trust posting reflects the time the fix reached your affected instance. \n\nFor a historical timeline of the incident, visit: https://status.salesforce.com/incidents/20004230. We apologize for how you and your business may have been affected by this incident. We will thoroughly investigate the incident, confirming the technical trigger, the underlying cause, and preventive action to avoid a repeat in the future. ","createdAt":"2026-07-08T12:33:36.847Z","updatedAt":"2026-07-08T12:33:36.850Z"}],"timeline":[{"title":"Update","content":"Customers using Salesforce Lightning via the latest versions of Chrome and Microsoft Edge experienced an issue where primary field values weren't rendering in the Dynamic Highlights Panel on record pages. This prevented customers from viewing key record information, such as case numbers and account names. It also affected navigation, record confirmation, and record management workflows.\n\nWe identified the trigger as a rendering change introduced ‌in a recent browser update that conflicted with the existing Salesforce Lightning Design System style class. We developed and deployed a fix across all affected infrastructure to restore normal rendering of primary field values in the Dynamic Highlights Panel. This Trust posting reflects the time the fix reached your affected instance. \n\nFor a historical timeline of the incident, visit: https://status.salesforce.com/incidents/20004230. We apologize for how you and your business may have been affected by this incident. We will thoroughly investigate the incident, confirming the technical trigger, the underlying cause, and preventive action to avoid a repeat in the future. ","createdAt":"2026-07-08T12:33:36.847Z","updatedAt":"2026-07-08T12:33:36.850Z","entryType":"event","sourceId":5585,"sourceType":"event"},{"title":"Resolved","content":"Incident Resolved","createdAt":"2026-07-08T12:33:36.842Z","updatedAt":null,"entryType":"impact_end","endTime":"2026-07-07T10:58:00.000Z","sourceId":4560,"sourceType":"impact","impactStartTime":"2026-07-08T12:33:36.842Z"},{"title":"Degradation Started","content":"performanceDegradation","createdAt":"2026-07-08T12:33:36.842Z","updatedAt":null,"entryType":"impact_start","startTime":"2026-07-01T20:02:00.000Z","sourceId":4560,"sourceType":"impact","impactStartTime":"2026-07-08T12:33:36.842Z"}]},{"id":20004241,"externalId":"92556705","message":{"rootCause":null,"actionPlan":null,"pathToResolution":null},"additionalInformation":"","isCore":false,"affectsAll":false,"status":"Resolved","type":"Degradation","createdAt":"2026-07-08T12:35:09.036Z","updatedAt":"2026-07-08T12:35:09.151Z","instanceKeys":["USA9006S","USA9010S","USA9012S","USA9016S","USA9018S","USA9024S","USA9028S","USA9406S","USA9904S","USA9906S","USA9916S","USA9918S"],"serviceKeys":["coreService"],"IncidentImpacts":[{"id":20004561,"startTime":"2026-07-01T20:02:00.000Z","endTime":"2026-07-08T01:53:00.000Z","type":"performanceDegradation","severity":"minor","createdAt":"2026-07-08T12:35:09.139Z","updatedAt":"2026-07-08T12:35:09.143Z","startTimeCreatedAt":"2026-07-08T12:35:09.139Z","startTimeModifiedAt":null,"endTimeCreatedAt":"2026-07-08T12:35:09.139Z","endTimeModifiedAt":null}],"IncidentEvents":[{"id":20005586,"type":"update","message":"Customers using Salesforce Lightning via the latest versions of Chrome and Microsoft Edge experienced an issue where primary field values weren't rendering in the Dynamic Highlights Panel on record pages. This prevented customers from viewing key record information, such as case numbers and account names. It also affected navigation, record confirmation, and record management workflows.\n\nWe identified the trigger as a rendering change introduced ‌in a recent browser update that conflicted with the existing Salesforce Lightning Design System style class. We developed and deployed a fix across all affected infrastructure to restore normal rendering of primary field values in the Dynamic Highlights Panel. This Trust posting reflects the time the fix reached your affected instance. \n\nFor a historical timeline of the incident, visit: https://status.salesforce.com/incidents/20004230. We apologize for how you and your business may have been affected by this incident. We will thoroughly investigate the incident, confirming the technical trigger, the underlying cause, and preventive action to avoid a repeat in the future. \n","createdAt":"2026-07-08T12:35:09.145Z","updatedAt":"2026-07-08T12:35:09.149Z"}],"timeline":[{"title":"Update","content":"Customers using Salesforce Lightning via the latest versions of Chrome and Microsoft Edge experienced an issue where primary field values weren't rendering in the Dynamic Highlights Panel on record pages. This prevented customers from viewing key record information, such as case numbers and account names. It also affected navigation, record confirmation, and record management workflows.\n\nWe identified the trigger as a rendering change introduced ‌in a recent browser update that conflicted with the existing Salesforce Lightning Design System style class. We developed and deployed a fix across all affected infrastructure to restore normal rendering of primary field values in the Dynamic Highlights Panel. This Trust posting reflects the time the fix reached your affected instance. \n\nFor a historical timeline of the incident, visit: https://status.salesforce.com/incidents/20004230. We apologize for how you and your business may have been affected by this incident. We will thoroughly investigate the incident, confirming the technical trigger, the underlying cause, and preventive action to avoid a repeat in the future. \n","createdAt":"2026-07-08T12:35:09.145Z","updatedAt":"2026-07-08T12:35:09.149Z","entryType":"event","sourceId":5586,"sourceType":"event"},{"title":"Resolved","content":"Incident Resolved","createdAt":"2026-07-08T12:35:09.139Z","updatedAt":null,"entryType":"impact_end","endTime":"2026-07-08T01:53:00.000Z","sourceId":4561,"sourceType":"impact","impactStartTime":"2026-07-08T12:35:09.139Z"},{"title":"Degradation Started","content":"performanceDegradation","createdAt":"2026-07-08T12:35:09.139Z","updatedAt":null,"entryType":"impact_start","startTime":"2026-07-01T20:02:00.000Z","sourceId":4561,"sourceType":"impact","impactStartTime":"2026-07-08T12:35:09.139Z"}]},{"id":20004242,"externalId":"92556705","message":{"rootCause":null,"actionPlan":null,"pathToResolution":null},"additionalInformation":"","isCore":false,"affectsAll":false,"status":"Resolved","type":"Degradation","createdAt":"2026-07-08T12:36:26.185Z","updatedAt":"2026-07-08T12:36:26.304Z","instanceKeys":["USA9002","USA9004S","USA9008","USA9014","USA9020","USA9022S","USA9026","USA9402","USA9404S","USA9902","USA9914"],"serviceKeys":["coreService"],"IncidentImpacts":[{"id":20004562,"startTime":"2026-07-01T20:02:00.000Z","endTime":"2026-07-08T03:32:00.000Z","type":"performanceDegradation","severity":"minor","createdAt":"2026-07-08T12:36:26.292Z","updatedAt":"2026-07-08T12:36:26.296Z","startTimeCreatedAt":"2026-07-08T12:36:26.292Z","startTimeModifiedAt":null,"endTimeCreatedAt":"2026-07-08T12:36:26.292Z","endTimeModifiedAt":null}],"IncidentEvents":[{"id":20005587,"type":"update","message":"Customers using Salesforce Lightning via the latest versions of Chrome and Microsoft Edge experienced an issue where primary field values weren't rendering in the Dynamic Highlights Panel on record pages. This prevented customers from viewing key record information, such as case numbers and account names. It also affected navigation, record confirmation, and record management workflows.\n\nWe identified the trigger as a rendering change introduced ‌in a recent browser update that conflicted with the existing Salesforce Lightning Design System style class. We developed and deployed a fix across all affected infrastructure to restore normal rendering of primary field values in the Dynamic Highlights Panel. This Trust posting reflects the time the fix reached your affected instance. \n\nFor a historical timeline of the incident, visit: https://status.salesforce.com/incidents/20004230. We apologize for how you and your business may have been affected by this incident. We will thoroughly investigate the incident, confirming the technical trigger, the underlying cause, and preventive action to avoid a repeat in the future. \n","createdAt":"2026-07-08T12:36:26.298Z","updatedAt":"2026-07-08T12:36:26.302Z"}],"timeline":[{"title":"Update","content":"Customers using Salesforce Lightning via the latest versions of Chrome and Microsoft Edge experienced an issue where primary field values weren't rendering in the Dynamic Highlights Panel on record pages. This prevented customers from viewing key record information, such as case numbers and account names. It also affected navigation, record confirmation, and record management workflows.\n\nWe identified the trigger as a rendering change introduced ‌in a recent browser update that conflicted with the existing Salesforce Lightning Design System style class. We developed and deployed a fix across all affected infrastructure to restore normal rendering of primary field values in the Dynamic Highlights Panel. This Trust posting reflects the time the fix reached your affected instance. \n\nFor a historical timeline of the incident, visit: https://status.salesforce.com/incidents/20004230. We apologize for how you and your business may have been affected by this incident. We will thoroughly investigate the incident, confirming the technical trigger, the underlying cause, and preventive action to avoid a repeat in the future. \n","createdAt":"2026-07-08T12:36:26.298Z","updatedAt":"2026-07-08T12:36:26.302Z","entryType":"event","sourceId":5587,"sourceType":"event"},{"title":"Resolved","content":"Incident Resolved","createdAt":"2026-07-08T12:36:26.292Z","updatedAt":null,"entryType":"impact_end","endTime":"2026-07-08T03:32:00.000Z","sourceId":4562,"sourceType":"impact","impactStartTime":"2026-07-08T12:36:26.292Z"},{"title":"Degradation Started","content":"performanceDegradation","createdAt":"2026-07-08T12:36:26.292Z","updatedAt":null,"entryType":"impact_start","startTime":"2026-07-01T20:02:00.000Z","sourceId":4562,"sourceType":"impact","impactStartTime":"2026-07-08T12:36:26.292Z"}]},{"id":20004243,"externalId":"92556705","message":{"rootCause":null,"actionPlan":null,"pathToResolution":null},"additionalInformation":"","isCore":false,"affectsAll":false,"status":"Resolved","type":"Degradation","createdAt":"2026-07-08T12:37:36.881Z","updatedAt":"2026-07-08T12:37:36.988Z","instanceKeys":["BRA60S","IND86","USA28S"],"serviceKeys":["coreService"],"IncidentImpacts":[{"id":20004563,"startTime":"2026-07-01T20:02:00.000Z","endTime":"2026-07-07T23:57:00.000Z","type":"performanceDegradation","severity":"minor","createdAt":"2026-07-08T12:37:36.976Z","updatedAt":"2026-07-08T12:37:36.980Z","startTimeCreatedAt":"2026-07-08T12:37:36.976Z","startTimeModifiedAt":null,"endTimeCreatedAt":"2026-07-08T12:37:36.976Z","endTimeModifiedAt":null}],"IncidentEvents":[{"id":20005588,"type":"update","message":"Customers using Salesforce Lightning via the latest versions of Chrome and Microsoft Edge experienced an issue where primary field values weren't rendering in the Dynamic Highlights Panel on record pages. This prevented customers from viewing key record information, such as case numbers and account names. It also affected navigation, record confirmation, and record management workflows.\n\nWe identified the trigger as a rendering change introduced ‌in a recent browser update that conflicted with the existing Salesforce Lightning Design System style class. We developed and deployed a fix across all affected infrastructure to restore normal rendering of primary field values in the Dynamic Highlights Panel. This Trust posting reflects the time the fix reached your affected instance. \n\nFor a historical timeline of the incident, visit: https://status.salesforce.com/incidents/20004230. We apologize for how you and your business may have been affected by this incident. We will thoroughly investigate the incident, confirming the technical trigger, the underlying cause, and preventive action to avoid a repeat in the future. \n","createdAt":"2026-07-08T12:37:36.982Z","updatedAt":"2026-07-08T12:37:36.987Z"}],"timeline":[{"title":"Update","content":"Customers using Salesforce Lightning via the latest versions of Chrome and Microsoft Edge experienced an issue where primary field values weren't rendering in the Dynamic Highlights Panel on record pages. This prevented customers from viewing key record information, such as case numbers and account names. It also affected navigation, record confirmation, and record management workflows.\n\nWe identified the trigger as a rendering change introduced ‌in a recent browser update that conflicted with the existing Salesforce Lightning Design System style class. We developed and deployed a fix across all affected infrastructure to restore normal rendering of primary field values in the Dynamic Highlights Panel. This Trust posting reflects the time the fix reached your affected instance. \n\nFor a historical timeline of the incident, visit: https://status.salesforce.com/incidents/20004230. We apologize for how you and your business may have been affected by this incident. We will thoroughly investigate the incident, confirming the technical trigger, the underlying cause, and preventive action to avoid a repeat in the future. \n","createdAt":"2026-07-08T12:37:36.982Z","updatedAt":"2026-07-08T12:37:36.987Z","entryType":"event","sourceId":5588,"sourceType":"event"},{"title":"Resolved","content":"Incident Resolved","createdAt":"2026-07-08T12:37:36.976Z","updatedAt":null,"entryType":"impact_end","endTime":"2026-07-07T23:57:00.000Z","sourceId":4563,"sourceType":"impact","impactStartTime":"2026-07-08T12:37:36.976Z"},{"title":"Degradation Started","content":"performanceDegradation","createdAt":"2026-07-08T12:37:36.976Z","updatedAt":null,"entryType":"impact_start","startTime":"2026-07-01T20:02:00.000Z","sourceId":4563,"sourceType":"impact","impactStartTime":"2026-07-08T12:37:36.976Z"}]},{"id":20004244,"externalId":"92556705","message":{"rootCause":null,"actionPlan":null,"pathToResolution":null},"additionalInformation":"","isCore":false,"affectsAll":false,"status":"Resolved","type":"Degradation","createdAt":"2026-07-08T12:39:25.890Z","updatedAt":"2026-07-08T12:39:25.987Z","instanceKeys":["CS251","CS277","NA238"],"serviceKeys":["coreService"],"IncidentImpacts":[{"id":20004564,"startTime":"2026-07-01T20:02:00.000Z","endTime":"2026-07-07T21:04:00.000Z","type":"performanceDegradation","severity":"minor","createdAt":"2026-07-08T12:39:25.975Z","updatedAt":"2026-07-08T12:39:25.979Z","startTimeCreatedAt":"2026-07-08T12:39:25.975Z","startTimeModifiedAt":null,"endTimeCreatedAt":"2026-07-08T12:39:25.975Z","endTimeModifiedAt":null}],"IncidentEvents":[{"id":20005589,"type":"update","message":"Customers using Salesforce Lightning via the latest versions of Chrome and Microsoft Edge experienced an issue where primary field values weren't rendering in the Dynamic Highlights Panel on record pages. This prevented customers from viewing key record information, such as case numbers and account names. It also affected navigation, record confirmation, and record management workflows.\n\nWe identified the trigger as a rendering change introduced ‌in a recent browser update that conflicted with the existing Salesforce Lightning Design System style class. We developed and deployed a fix across all affected infrastructure to restore normal rendering of primary field values in the Dynamic Highlights Panel. This Trust posting reflects the time the fix reached your affected instance. \n\nFor a historical timeline of the incident, visit: https://status.salesforce.com/incidents/20004230. We apologize for how you and your business may have been affected by this incident. We will thoroughly investigate the incident, confirming the technical trigger, the underlying cause, and preventive action to avoid a repeat in the future. ","createdAt":"2026-07-08T12:39:25.981Z","updatedAt":"2026-07-08T12:39:25.985Z"}],"timeline":[{"title":"Update","content":"Customers using Salesforce Lightning via the latest versions of Chrome and Microsoft Edge experienced an issue where primary field values weren't rendering in the Dynamic Highlights Panel on record pages. This prevented customers from viewing key record information, such as case numbers and account names. It also affected navigation, record confirmation, and record management workflows.\n\nWe identified the trigger as a rendering change introduced ‌in a recent browser update that conflicted with the existing Salesforce Lightning Design System style class. We developed and deployed a fix across all affected infrastructure to restore normal rendering of primary field values in the Dynamic Highlights Panel. This Trust posting reflects the time the fix reached your affected instance. \n\nFor a historical timeline of the incident, visit: https://status.salesforce.com/incidents/20004230. We apologize for how you and your business may have been affected by this incident. We will thoroughly investigate the incident, confirming the technical trigger, the underlying cause, and preventive action to avoid a repeat in the future. ","createdAt":"2026-07-08T12:39:25.981Z","updatedAt":"2026-07-08T12:39:25.985Z","entryType":"event","sourceId":5589,"sourceType":"event"},{"title":"Resolved","content":"Incident Resolved","createdAt":"2026-07-08T12:39:25.975Z","updatedAt":null,"entryType":"impact_end","endTime":"2026-07-07T21:04:00.000Z","sourceId":4564,"sourceType":"impact","impactStartTime":"2026-07-08T12:39:25.975Z"},{"title":"Degradation Started","content":"performanceDegradation","createdAt":"2026-07-08T12:39:25.975Z","updatedAt":null,"entryType":"impact_start","startTime":"2026-07-01T20:02:00.000Z","sourceId":4564,"sourceType":"impact","impactStartTime":"2026-07-08T12:39:25.975Z"}]},{"id":20004245,"externalId":"92556705","message":{"rootCause":null,"actionPlan":null,"pathToResolution":null},"additionalInformation":"","isCore":false,"affectsAll":false,"status":"Resolved","type":"Degradation","createdAt":"2026-07-08T12:41:15.410Z","updatedAt":"2026-07-08T12:41:15.520Z","instanceKeys":["EU49","EU50","EU52","EU53","EU54","EU56","NA223","NA224","NA225","NA226","NA231","NA232","NA233","NA234","NA235","NA236","NA237","NA239","NA240","NA241","NA242","NA243","NA244","NA245","NA246","NA247","NA248","NA249","NA250","NA251","NA252","NA253","NA254"],"serviceKeys":["coreService"],"IncidentImpacts":[{"id":20004565,"startTime":"2026-07-01T20:02:00.000Z","endTime":"2026-07-08T02:46:00.000Z","type":"performanceDegradation","severity":"minor","createdAt":"2026-07-08T12:41:15.508Z","updatedAt":"2026-07-08T12:41:15.512Z","startTimeCreatedAt":"2026-07-08T12:41:15.508Z","startTimeModifiedAt":null,"endTimeCreatedAt":"2026-07-08T12:41:15.508Z","endTimeModifiedAt":null}],"IncidentEvents":[{"id":20005590,"type":"update","message":"Customers using Salesforce Lightning via the latest versions of Chrome and Microsoft Edge experienced an issue where primary field values weren't rendering in the Dynamic Highlights Panel on record pages. This prevented customers from viewing key record information, such as case numbers and account names. It also affected navigation, record confirmation, and record management workflows.\n\nWe identified the trigger as a rendering change introduced ‌in a recent browser update that conflicted with the existing Salesforce Lightning Design System style class. We developed and deployed a fix across all affected infrastructure to restore normal rendering of primary field values in the Dynamic Highlights Panel. This Trust posting reflects the time the fix reached your affected instance. \n\nFor a historical timeline of the incident, visit: https://status.salesforce.com/incidents/20004230. We apologize for how you and your business may have been affected by this incident. We will thoroughly investigate the incident, confirming the technical trigger, the underlying cause, and preventive action to avoid a repeat in the future. \n","createdAt":"2026-07-08T12:41:15.514Z","updatedAt":"2026-07-08T12:41:15.518Z"}],"timeline":[{"title":"Update","content":"Customers using Salesforce Lightning via the latest versions of Chrome and Microsoft Edge experienced an issue where primary field values weren't rendering in the Dynamic Highlights Panel on record pages. This prevented customers from viewing key record information, such as case numbers and account names. It also affected navigation, record confirmation, and record management workflows.\n\nWe identified the trigger as a rendering change introduced ‌in a recent browser update that conflicted with the existing Salesforce Lightning Design System style class. We developed and deployed a fix across all affected infrastructure to restore normal rendering of primary field values in the Dynamic Highlights Panel. This Trust posting reflects the time the fix reached your affected instance. \n\nFor a historical timeline of the incident, visit: https://status.salesforce.com/incidents/20004230. We apologize for how you and your business may have been affected by this incident. We will thoroughly investigate the incident, confirming the technical trigger, the underlying cause, and preventive action to avoid a repeat in the future. \n","createdAt":"2026-07-08T12:41:15.514Z","updatedAt":"2026-07-08T12:41:15.518Z","entryType":"event","sourceId":5590,"sourceType":"event"},{"title":"Resolved","content":"Incident Resolved","createdAt":"2026-07-08T12:41:15.508Z","updatedAt":null,"entryType":"impact_end","endTime":"2026-07-08T02:46:00.000Z","sourceId":4565,"sourceType":"impact","impactStartTime":"2026-07-08T12:41:15.508Z"},{"title":"Degradation Started","content":"performanceDegradation","createdAt":"2026-07-08T12:41:15.508Z","updatedAt":null,"entryType":"impact_start","startTime":"2026-07-01T20:02:00.000Z","sourceId":4565,"sourceType":"impact","impactStartTime":"2026-07-08T12:41:15.508Z"}]},{"id":20004246,"externalId":"92556705","message":{"rootCause":null,"actionPlan":null,"pathToResolution":null},"additionalInformation":"","isCore":false,"affectsAll":false,"status":"Resolved","type":"Degradation","createdAt":"2026-07-08T12:42:46.441Z","updatedAt":"2026-07-08T12:42:46.535Z","instanceKeys":["CS236","CS237","CS238","CS239","CS240","CS241","CS242","CS243","CS244","CS245","CS246","CS247","CS248","CS249","CS250","CS252","CS253","CS254","CS255","CS256","CS257","CS258","CS259","CS260","CS261","CS262","CS263","CS264","CS265","CS266","CS267","CS268","CS269","CS270","CS271","CS272","CS273","CS274","CS275","CS276","CS278","CS279","CS280","CS281","CS282","CS283","CS316","CS317","CS318","CS319","CS320","CS321","CS328","CS329","CS330","CS331","CS333","CS335","CS336","CS338","CS339","CS343","CS344","EU51","EU55"],"serviceKeys":["coreService"],"IncidentImpacts":[{"id":20004566,"startTime":"2026-07-01T20:02:00.000Z","endTime":"2026-07-07T11:56:00.000Z","type":"performanceDegradation","severity":"minor","createdAt":"2026-07-08T12:42:46.526Z","updatedAt":"2026-07-08T12:42:46.529Z","startTimeCreatedAt":"2026-07-08T12:42:46.526Z","startTimeModifiedAt":null,"endTimeCreatedAt":"2026-07-08T12:42:46.526Z","endTimeModifiedAt":null}],"IncidentEvents":[{"id":20005591,"type":"update","message":"Customers using Salesforce Lightning via the latest versions of Chrome and Microsoft Edge experienced an issue where primary field values weren't rendering in the Dynamic Highlights Panel on record pages. This prevented customers from viewing key record information, such as case numbers and account names. It also affected navigation, record confirmation, and record management workflows.\n\nWe identified the trigger as a rendering change introduced ‌in a recent browser update that conflicted with the existing Salesforce Lightning Design System style class. We developed and deployed a fix across all affected infrastructure to restore normal rendering of primary field values in the Dynamic Highlights Panel. This Trust posting reflects the time the fix reached your affected instance. \n\nFor a historical timeline of the incident, visit: https://status.salesforce.com/incidents/20004230. We apologize for how you and your business may have been affected by this incident. We will thoroughly investigate the incident, confirming the technical trigger, the underlying cause, and preventive action to avoid a repeat in the future. \n","createdAt":"2026-07-08T12:42:46.531Z","updatedAt":"2026-07-08T12:42:46.534Z"}],"timeline":[{"title":"Update","content":"Customers using Salesforce Lightning via the latest versions of Chrome and Microsoft Edge experienced an issue where primary field values weren't rendering in the Dynamic Highlights Panel on record pages. This prevented customers from viewing key record information, such as case numbers and account names. It also affected navigation, record confirmation, and record management workflows.\n\nWe identified the trigger as a rendering change introduced ‌in a recent browser update that conflicted with the existing Salesforce Lightning Design System style class. We developed and deployed a fix across all affected infrastructure to restore normal rendering of primary field values in the Dynamic Highlights Panel. This Trust posting reflects the time the fix reached your affected instance. \n\nFor a historical timeline of the incident, visit: https://status.salesforce.com/incidents/20004230. We apologize for how you and your business may have been affected by this incident. We will thoroughly investigate the incident, confirming the technical trigger, the underlying cause, and preventive action to avoid a repeat in the future. \n","createdAt":"2026-07-08T12:42:46.531Z","updatedAt":"2026-07-08T12:42:46.534Z","entryType":"event","sourceId":5591,"sourceType":"event"},{"title":"Resolved","content":"Incident Resolved","createdAt":"2026-07-08T12:42:46.526Z","updatedAt":null,"entryType":"impact_end","endTime":"2026-07-07T11:56:00.000Z","sourceId":4566,"sourceType":"impact","impactStartTime":"2026-07-08T12:42:46.526Z"},{"title":"Degradation Started","content":"performanceDegradation","createdAt":"2026-07-08T12:42:46.526Z","updatedAt":null,"entryType":"impact_start","startTime":"2026-07-01T20:02:00.000Z","sourceId":4566,"sourceType":"impact","impactStartTime":"2026-07-08T12:42:46.526Z"}]},{"id":20004248,"externalId":"92619002","message":{"rootCause":null,"actionPlan":null,"pathToResolution":null},"additionalInformation":"","isCore":false,"affectsAll":false,"status":"Resolved","type":"Degradation","createdAt":"2026-07-08T14:41:06.713Z","updatedAt":"2026-07-08T14:46:27.852Z","instanceKeys":["UE1PD"],"serviceKeys":["AnalyticsCloud"],"IncidentImpacts":[{"id":20004568,"startTime":"2026-07-08T13:16:00.000Z","endTime":"2026-07-08T13:44:00.000Z","type":"retroactiveTableauPerformanceDegradation","severity":"minor","createdAt":"2026-07-08T14:41:06.788Z","updatedAt":"2026-07-08T14:41:06.791Z","startTimeCreatedAt":"2026-07-08T14:41:06.788Z","startTimeModifiedAt":null,"endTimeCreatedAt":"2026-07-08T14:41:06.788Z","endTimeModifiedAt":null}],"IncidentEvents":[],"timeline":[{"title":"Resolved","content":"Incident Resolved","createdAt":"2026-07-08T14:41:06.788Z","updatedAt":null,"entryType":"impact_end","endTime":"2026-07-08T13:44:00.000Z","sourceId":4568,"sourceType":"impact","impactStartTime":"2026-07-08T14:41:06.788Z"},{"title":"Degradation Started","content":"retroactiveTableauPerformanceDegradation","createdAt":"2026-07-08T14:41:06.788Z","updatedAt":null,"entryType":"impact_start","startTime":"2026-07-08T13:16:00.000Z","sourceId":4568,"sourceType":"impact","impactStartTime":"2026-07-08T14:41:06.788Z"}]},{"id":20004249,"externalId":"92628217","message":{"rootCause":null,"actionPlan":null,"pathToResolution":null},"additionalInformation":"","isCore":false,"affectsAll":false,"status":"Resolved","type":"Degradation","createdAt":"2026-07-08T18:41:24.283Z","updatedAt":"2026-07-08T19:56:16.285Z","instanceKeys":["USA9002","USA9004S","USA9006S","USA9008","USA9010S","USA9012S","USA9014","USA9016S","USA9018S","USA9020","USA9022S","USA9024S","USA9026","USA9028S","USA9402","USA9404S","USA9406S","USA9902","USA9904S","USA9906S","USA9914","USA9916S","USA9918S"],"serviceKeys":["coreService"],"IncidentImpacts":[{"id":20004569,"startTime":"2026-07-08T16:00:00.000Z","endTime":"2026-07-08T19:54:00.000Z","type":"featurePerfDegradation","severity":"minor","createdAt":"2026-07-08T18:41:24.368Z","updatedAt":"2026-07-08T19:56:16.282Z","startTimeCreatedAt":"2026-07-08T18:41:24.369Z","startTimeModifiedAt":null,"endTimeCreatedAt":"2026-07-08T19:56:16.282Z","endTimeModifiedAt":null}],"IncidentEvents":[{"id":20005597,"type":"correctionFalsePositive","message":"The Salesforce Technology team has completed its investigation and determined that the listed instances and services remained healthy and did not experience impact during the times outlined. We apologize for any inconvenience caused by the false positive notification, and we will undertake a full investigation as we look to improve our impact alerting and assessment configurations.","createdAt":"2026-07-08T19:56:16.287Z","updatedAt":"2026-07-08T19:56:16.290Z"}],"timeline":[{"title":"Update","content":"The Salesforce Technology team has completed its investigation and determined that the listed instances and services remained healthy and did not experience impact during the times outlined. We apologize for any inconvenience caused by the false positive notification, and we will undertake a full investigation as we look to improve our impact alerting and assessment configurations.","createdAt":"2026-07-08T19:56:16.287Z","updatedAt":"2026-07-08T19:56:16.290Z","entryType":"event","sourceId":5597,"sourceType":"event"},{"title":"Resolved","content":"Incident Resolved","createdAt":"2026-07-08T19:56:16.282Z","updatedAt":null,"entryType":"impact_end","endTime":"2026-07-08T19:54:00.000Z","sourceId":4569,"sourceType":"impact","impactStartTime":"2026-07-08T18:41:24.369Z"},{"title":"Degradation Started","content":"featurePerfDegradation","createdAt":"2026-07-08T18:41:24.369Z","updatedAt":null,"entryType":"impact_start","startTime":"2026-07-08T16:00:00.000Z","sourceId":4569,"sourceType":"impact","impactStartTime":"2026-07-08T18:41:24.369Z"}]},{"id":20004251,"externalId":"92639157","message":{"rootCause":null,"actionPlan":null,"pathToResolution":null},"additionalInformation":"","isCore":false,"affectsAll":false,"status":"Resolved","type":"Disruption","createdAt":"2026-07-09T01:16:36.083Z","updatedAt":"2026-07-09T01:39:43.056Z","instanceKeys":["ANYPOINTMANAGEMENTCENTER-GOV"],"serviceKeys":["APIManager","AccessManagement","AuditLog","Exchange","RuntimeManager"],"IncidentImpacts":[{"id":20004571,"startTime":"2026-07-09T01:15:00.000Z","endTime":"2026-07-09T01:35:00.000Z","type":"muleSoftServiceDisruption","severity":"major","createdAt":"2026-07-09T01:16:36.179Z","updatedAt":"2026-07-09T01:39:43.052Z","startTimeCreatedAt":"2026-07-09T01:16:36.180Z","startTimeModifiedAt":null,"endTimeCreatedAt":"2026-07-09T01:39:43.052Z","endTimeModifiedAt":null}],"IncidentEvents":[{"id":20005603,"type":"update","message":"We’ve rolled back the change and validated that services have been restored for customers as of 01:35 UTC, July 9. This is the final update for this issue.\n\nWe apologize for any inconvenience this issue has caused our customers. ","createdAt":"2026-07-09T01:39:43.060Z","updatedAt":"2026-07-09T01:39:43.064Z"},{"id":20005602,"type":"update","message":"We’ve identified the issue and are proceeding to roll back a configuration change we believe is the cause. This should take no longer than approximately 30 minutes to complete. We will provide additional information as new details become available. \n\nWe apologize for any inconvenience this issue is causing to customers. ","createdAt":"2026-07-09T01:34:03.052Z","updatedAt":"2026-07-09T01:34:03.055Z"},{"id":20005601,"type":"update","message":"Some customers are experiencing issues logging into the Anypoint Platform via single-sign-on. We're aware of the issue and are actively investigating. We'll provide an update in 30 minutes or sooner if additional information becomes available.","createdAt":"2026-07-09T01:16:36.186Z","updatedAt":"2026-07-09T01:16:36.190Z"}],"timeline":[{"title":"Update","content":"We’ve rolled back the change and validated that services have been restored for customers as of 01:35 UTC, July 9. This is the final update for this issue.\n\nWe apologize for any inconvenience this issue has caused our customers. ","createdAt":"2026-07-09T01:39:43.060Z","updatedAt":"2026-07-09T01:39:43.064Z","entryType":"event","sourceId":5603,"sourceType":"event"},{"title":"Resolved","content":"Incident Resolved","createdAt":"2026-07-09T01:39:43.052Z","updatedAt":null,"entryType":"impact_end","endTime":"2026-07-09T01:35:00.000Z","sourceId":4571,"sourceType":"impact","impactStartTime":"2026-07-09T01:16:36.180Z"},{"title":"Update","content":"We’ve identified the issue and are proceeding to roll back a configuration change we believe is the cause. This should take no longer than approximately 30 minutes to complete. We will provide additional information as new details become available. \n\nWe apologize for any inconvenience this issue is causing to customers. ","createdAt":"2026-07-09T01:34:03.052Z","updatedAt":"2026-07-09T01:34:03.055Z","entryType":"event","sourceId":5602,"sourceType":"event"},{"title":"Update","content":"Some customers are experiencing issues logging into the Anypoint Platform via single-sign-on. We're aware of the issue and are actively investigating. We'll provide an update in 30 minutes or sooner if additional information becomes available.","createdAt":"2026-07-09T01:16:36.186Z","updatedAt":"2026-07-09T01:16:36.190Z","entryType":"event","sourceId":5601,"sourceType":"event"},{"title":"Disruption Started","content":"muleSoftServiceDisruption","createdAt":"2026-07-09T01:16:36.180Z","updatedAt":null,"entryType":"impact_start","startTime":"2026-07-09T01:15:00.000Z","sourceId":4571,"sourceType":"impact","impactStartTime":"2026-07-09T01:16:36.180Z"}]}]