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The Trust post has been updated to more accurately reflect when customers may have begun experiencing the issue.\n\nWe apologize for the inconvenience caused and appreciate your patience.","createdAt":"2026-04-24T08:39:53.772Z","updatedAt":"2026-04-24T08:39:53.775Z","entryType":"event","sourceId":5031,"sourceType":"event"},{"title":"Resolved","content":"Incident Resolved","createdAt":"2026-04-24T08:39:53.768Z","updatedAt":"2026-04-24T17:02:40.993Z","entryType":"impact_end","endTime":"2026-04-24T10:00:00.000Z","sourceId":4266,"sourceType":"impact","impactStartTime":"2026-04-23T18:19:07.334Z"},{"title":"Update","content":"We are investigating a feature disruption impacting customers in Data 360 sandbox environments. As a result, customers are unable to edit data streams or view refresh history for the Data Lake Object page, however querying data via Query Editor or Data Explorer remains available. We've identified the cause as a regression introduced in a recent release and have initiated a fix. The fix is expected to take several hours to complete.\n\nWe will provide another update once the fix is released, or if more information becomes available.\n","createdAt":"2026-04-23T18:19:07.341Z","updatedAt":"2026-04-23T18:19:07.345Z","entryType":"event","sourceId":5029,"sourceType":"event"},{"title":"Degradation Started","content":"featureServiceDisruption","createdAt":"2026-04-23T18:19:07.334Z","updatedAt":"2026-04-24T08:39:53.768Z","entryType":"impact_start","startTime":"2026-04-23T01:26:00.000Z","sourceId":4266,"sourceType":"impact","impactStartTime":"2026-04-23T18:19:07.334Z"}]},{"id":20003968,"externalId":"90045009","message":{"rootCause":null,"actionPlan":null,"pathToResolution":null},"additionalInformation":"","isCore":false,"affectsAll":false,"status":"Resolved","type":"Disruption","createdAt":"2026-04-27T11:27:40.299Z","updatedAt":"2026-04-27T15:50:34.921Z","instanceKeys":["POD235","POD240","POD245","POD248","POD258","POD284","POD305","POD307","POD309","POD311","POD313","POD356"],"serviceKeys":["B2CCore"],"IncidentImpacts":[{"id":20004275,"startTime":"2026-04-27T10:57:00.000Z","endTime":"2026-04-27T15:35:00.000Z","type":"serviceDisruption","severity":"major","createdAt":"2026-04-27T11:27:40.388Z","updatedAt":"2026-04-27T16:04:12.966Z","startTimeCreatedAt":"2026-04-27T11:27:40.388Z","startTimeModifiedAt":"2026-04-27T16:04:12.966Z","endTimeCreatedAt":"2026-04-27T15:50:34.917Z","endTimeModifiedAt":null}],"IncidentEvents":[{"id":20005059,"type":"startTimeRevision","message":"Upon further investigation, we've determined that the start time of impact is different than initially understood. We've revised the start time of the Trust post to more accurately reflect the time customers may have begun to experience impact. We apologize for any confusion caused by this.","createdAt":"2026-04-27T16:04:12.972Z","updatedAt":"2026-04-27T16:04:12.976Z"},{"id":20005058,"type":"update","message":"We have confirmed that service has been restored for all remaining instances as of 15:35 UTC. Following the successful completion of in-place restarts, monitoring confirms that performance has normalized across the region.\n\nWe apologize for how you and your business may have been affected by this incident. We will thoroughly investigate the incident, confirming the technical trigger, the underlying cause, and preventive actions to avoid a recurrence.\n","createdAt":"2026-04-27T15:49:31.513Z","updatedAt":"2026-04-27T15:49:31.516Z"},{"id":20005057,"type":"update","message":"We have determined that restarting services in place is the most effective path to resolution, and we are proceeding with this action now. A site-switch was not performed as we are resolving the issue through these in-place restarts. During this process, customers will see services begin to return in a staggered phase, often before the full restart is complete.\n\nThe current status of the remaining instances is as follows:\nPODs 313 and 356: These instances have been confirmed as restored and are under monitoring.\nPOD 248: The restart is currently in progress. \n\nCustomers may begin to see service recovery on this instance shortly.All other PODs remain stable. \n\nWe’ll provide an update in 30 minutes or sooner if additional information becomes available.\n","createdAt":"2026-04-27T15:31:49.605Z","updatedAt":"2026-04-27T15:36:08.506Z"},{"id":20005055,"type":"update","message":"We've determined that a site-switch for PODs 248, 258, and 356 is the most appropriate action to get customers out of impact and we're proceeding with this action now. \n\nAll other PODs remain out of impact. \n\nWe'll provide an update in 30 minutes or sooner if additional information becomes available.","createdAt":"2026-04-27T14:46:05.498Z","updatedAt":"2026-04-27T14:46:05.501Z"},{"id":20005051,"type":"update","message":"We continue to work to fully restore Commerce Cloud services following the power issue at our data center in France. The majority of PODs are fully back online and under monitoring, and we're restarting services on PODs 248, 258 and 356 as they're still experiencing some latent impact. \n\nWe'll provide an update in 30 minutes or sooner if additional information becomes available.","createdAt":"2026-04-27T13:40:20.371Z","updatedAt":"2026-04-27T13:40:20.375Z"},{"id":20005045,"type":"update","message":"All Core services are recovered and available as of approximately 11:45 UTC. These instances will now be removed from this posting and will receive their own dedicated posting for this incident. \n\nMonitoring for recovery of Commerce Cloud services is still ongoing. We'll provide an update in 30 minutes or sooner if additional information becomes available.","createdAt":"2026-04-27T13:11:36.039Z","updatedAt":"2026-04-27T13:11:36.044Z"},{"id":20005042,"type":"update","message":"We continue to investigate an issue impacting customers using Commerce Cloud and Core services in our France-based infrastructure. Network connectivity began restoring at 11:22 UTC following a power event at our data center. While network links have come back online, services remain in recovery. \n\nWe'll provide an update in 30 minutes or sooner if additional information becomes available.","createdAt":"2026-04-27T12:41:55.825Z","updatedAt":"2026-04-27T12:41:55.830Z"},{"id":20005041,"type":"impactRadiusIncrease","message":"Investigations have highlighted that the impact radius is broader than initially understood. We have updated the posting to reflect the additional instances experiencing impact, and customers in these instances will receive communications related to this incident going forward.  ","createdAt":"2026-04-27T12:05:51.280Z","updatedAt":"2026-04-27T12:05:51.285Z"},{"id":20005040,"type":"update","message":"We're investigating a widespread service disruption impacting Commerce Cloud and Core Services in the France region. Customers are currently experiencing a full disruption and are unable to log in to or access their services. Initial investigations show that the issue is due to a power failure in the data center. \n\nWe'll provide an update in 30 minutes or sooner if additional information becomes available. ","createdAt":"2026-04-27T11:53:09.955Z","updatedAt":"2026-04-27T11:53:09.960Z"},{"id":20005039,"type":"impactRadiusIncrease","message":"Investigations have highlighted that the impact radius is broader than initially understood. We have updated the posting to reflect the additional instances experiencing impact, and customers in these instances will receive communications related to this incident going forward.  ","createdAt":"2026-04-27T11:41:36.785Z","updatedAt":"2026-04-27T11:41:36.789Z"}],"timeline":[{"title":"Update","content":"Upon further investigation, we've determined that the start time of impact is different than initially understood. We've revised the start time of the Trust post to more accurately reflect the time customers may have begun to experience impact. We apologize for any confusion caused by this.","createdAt":"2026-04-27T16:04:12.972Z","updatedAt":"2026-04-27T16:04:12.976Z","entryType":"event","sourceId":5059,"sourceType":"event"},{"title":"Resolved","content":"Incident Resolved","createdAt":"2026-04-27T15:50:34.917Z","updatedAt":null,"entryType":"impact_end","endTime":"2026-04-27T15:35:00.000Z","sourceId":4275,"sourceType":"impact","impactStartTime":"2026-04-27T11:27:40.388Z"},{"title":"Update","content":"We have confirmed that service has been restored for all remaining instances as of 15:35 UTC. Following the successful completion of in-place restarts, monitoring confirms that performance has normalized across the region.\n\nWe apologize for how you and your business may have been affected by this incident. We will thoroughly investigate the incident, confirming the technical trigger, the underlying cause, and preventive actions to avoid a recurrence.\n","createdAt":"2026-04-27T15:49:31.513Z","updatedAt":"2026-04-27T15:49:31.516Z","entryType":"event","sourceId":5058,"sourceType":"event"},{"title":"Update","content":"We have determined that restarting services in place is the most effective path to resolution, and we are proceeding with this action now. A site-switch was not performed as we are resolving the issue through these in-place restarts. During this process, customers will see services begin to return in a staggered phase, often before the full restart is complete.\n\nThe current status of the remaining instances is as follows:\nPODs 313 and 356: These instances have been confirmed as restored and are under monitoring.\nPOD 248: The restart is currently in progress. \n\nCustomers may begin to see service recovery on this instance shortly.All other PODs remain stable. \n\nWe’ll provide an update in 30 minutes or sooner if additional information becomes available.\n","createdAt":"2026-04-27T15:31:49.605Z","updatedAt":"2026-04-27T15:36:08.506Z","entryType":"event","sourceId":5057,"sourceType":"event"},{"title":"Update","content":"We've determined that a site-switch for PODs 248, 258, and 356 is the most appropriate action to get customers out of impact and we're proceeding with this action now. \n\nAll other PODs remain out of impact. \n\nWe'll provide an update in 30 minutes or sooner if additional information becomes available.","createdAt":"2026-04-27T14:46:05.498Z","updatedAt":"2026-04-27T14:46:05.501Z","entryType":"event","sourceId":5055,"sourceType":"event"},{"title":"Update","content":"We continue to work to fully restore Commerce Cloud services following the power issue at our data center in France. The majority of PODs are fully back online and under monitoring, and we're restarting services on PODs 248, 258 and 356 as they're still experiencing some latent impact. \n\nWe'll provide an update in 30 minutes or sooner if additional information becomes available.","createdAt":"2026-04-27T13:40:20.371Z","updatedAt":"2026-04-27T13:40:20.375Z","entryType":"event","sourceId":5051,"sourceType":"event"},{"title":"Update","content":"All Core services are recovered and available as of approximately 11:45 UTC. These instances will now be removed from this posting and will receive their own dedicated posting for this incident. \n\nMonitoring for recovery of Commerce Cloud services is still ongoing. We'll provide an update in 30 minutes or sooner if additional information becomes available.","createdAt":"2026-04-27T13:11:36.039Z","updatedAt":"2026-04-27T13:11:36.044Z","entryType":"event","sourceId":5045,"sourceType":"event"},{"title":"Update","content":"We continue to investigate an issue impacting customers using Commerce Cloud and Core services in our France-based infrastructure. Network connectivity began restoring at 11:22 UTC following a power event at our data center. While network links have come back online, services remain in recovery. \n\nWe'll provide an update in 30 minutes or sooner if additional information becomes available.","createdAt":"2026-04-27T12:41:55.825Z","updatedAt":"2026-04-27T12:41:55.830Z","entryType":"event","sourceId":5042,"sourceType":"event"},{"title":"Update","content":"Investigations have highlighted that the impact radius is broader than initially understood. We have updated the posting to reflect the additional instances experiencing impact, and customers in these instances will receive communications related to this incident going forward.  ","createdAt":"2026-04-27T12:05:51.280Z","updatedAt":"2026-04-27T12:05:51.285Z","entryType":"event","sourceId":5041,"sourceType":"event"},{"title":"Update","content":"We're investigating a widespread service disruption impacting Commerce Cloud and Core Services in the France region. Customers are currently experiencing a full disruption and are unable to log in to or access their services. Initial investigations show that the issue is due to a power failure in the data center. \n\nWe'll provide an update in 30 minutes or sooner if additional information becomes available. ","createdAt":"2026-04-27T11:53:09.955Z","updatedAt":"2026-04-27T11:53:09.960Z","entryType":"event","sourceId":5040,"sourceType":"event"},{"title":"Update","content":"Investigations have highlighted that the impact radius is broader than initially understood. We have updated the posting to reflect the additional instances experiencing impact, and customers in these instances will receive communications related to this incident going forward.  ","createdAt":"2026-04-27T11:41:36.785Z","updatedAt":"2026-04-27T11:41:36.789Z","entryType":"event","sourceId":5039,"sourceType":"event"},{"title":"Disruption Started","content":"serviceDisruption","createdAt":"2026-04-27T11:27:40.388Z","updatedAt":"2026-04-27T16:04:12.966Z","entryType":"impact_start","startTime":"2026-04-27T10:57:00.000Z","sourceId":4275,"sourceType":"impact","impactStartTime":"2026-04-27T11:27:40.388Z"}]},{"id":20003974,"externalId":"90157713","message":{"rootCause":null,"actionPlan":null,"pathToResolution":null},"additionalInformation":"","isCore":false,"affectsAll":false,"status":"Resolved","type":"Degradation","createdAt":"2026-04-30T07:56:55.993Z","updatedAt":"2026-04-30T14:02:21.544Z","instanceKeys":["AUS6S","AUS16S","AUS20S","AUS86","CAN2S","CAN70S","CAN86S","DEU6S","EU55","FRA2S","GBR108S","SWE56","USA576","USA890S"],"serviceKeys":["coreService"],"IncidentImpacts":[{"id":20004281,"startTime":"2026-04-29T20:30:00.000Z","endTime":"2026-04-30T13:44:00.000Z","type":"featureServiceDisruption","severity":"minor","createdAt":"2026-04-30T07:56:56.082Z","updatedAt":"2026-04-30T14:02:21.540Z","startTimeCreatedAt":"2026-04-30T07:56:56.082Z","startTimeModifiedAt":"2026-04-30T08:40:12.901Z","endTimeCreatedAt":"2026-04-30T14:02:21.540Z","endTimeModifiedAt":null}],"IncidentEvents":[{"id":20005070,"type":"update","message":"We've completed the additional action of clearing org caches and confirmed that customers should be out of impact as of 13:44 UTC. If you’re still encountering this issue, we recommend raising a support case, and our Support team will assist you further. More information can be found in this Known Issue article here:  https://help.salesforce.com/s/issue?id=a02Ka00000moMhu  \n\nWe apologize for how you and your business may have been affected by this incident. \n","createdAt":"2026-04-30T14:02:21.547Z","updatedAt":"2026-04-30T14:02:21.552Z"},{"id":20005069,"type":"update","message":"The rollback of the recent change is complete, however, an additional action to clear the org cache is required to bring customers out of impact. We're manually taking this step for all orgs on the impacted instances. This is expected to take some time to complete. \n\nThe next update will be upon significant update. \n","createdAt":"2026-04-30T13:12:33.213Z","updatedAt":"2026-04-30T13:12:33.218Z"},{"id":20005068,"type":"update","message":"We began reverting the recent change,  which resulted in ‌the licensing validation issue, at 11:31 UTC. \n\nUpon further investigation, we've identified additionally impacted instances and have added them to this messaging. We’ve also determined that the instance, CAN44, was incorrectly identified as affected by this issue.  We'll now remove this instance as Industry Cloud customers on this instance, using this specific feature didn’t experience impact.  Impacted instances will continue to be updated. We apologize for any inconvenience caused.\n\nWe'll provide an update in 60 minutes or sooner if additional information becomes available.\n","createdAt":"2026-04-30T12:12:13.223Z","updatedAt":"2026-04-30T12:12:13.226Z"},{"id":20005067,"type":"update","message":"The licensing validation issue, that was determined as the trigger of the issue, has been confirmed to be a result of a recent change. The team which implemented the change is being engaged and will revert the change on a test instance to establish whether this resolves the issue. \n\nWe'll provide an update in 60 minutes or sooner if additional information becomes available.\n","createdAt":"2026-04-30T11:09:17.786Z","updatedAt":"2026-04-30T11:09:17.789Z"},{"id":20005066,"type":"update","message":"We identified a licensing validation issue where the system incorrectly marks valid sandbox licenses as unlicensed, blocking access to these features. The affected check continues to return incorrect results in impacted environments while functioning correctly in healthy ones.\n\nAdditional investigations have determined that the issue is also impacting Vlocity Communications, Media, and Energy (CME) and Insurance managed package features in sandbox environments. \n\nWe’re analyzing the underlying service behavior and JAVA code path to determine the cause and to identify and revert any backend changes contributing to this situation.\n\nWe'll provide an update in 60 minutes or sooner if additional information becomes available.\n","createdAt":"2026-04-30T10:41:53.170Z","updatedAt":"2026-04-30T10:41:53.172Z"},{"id":20005065,"type":"update","message":"We identified a licensing validation issue where the system incorrectly marks valid sandbox licenses as unlicensed, blocking access to these features. The affected check continues to return incorrect results in impacted environments while functioning correctly in healthy ones.\n\nAdditional investigations have determined that the issue is also impacting Vlocity Communications, Media, and Energy (CME) and Insurance managed package features in sandbox environments. \n\nWe’re analyzing the underlying service behavior and JAVA code path to determine the cause and to identify and revert any backend changes contributing to this situation.\n\nWe'll provide an update in 60 minutes or sooner if additional information becomes available.\n","createdAt":"2026-04-30T10:41:53.164Z","updatedAt":"2026-04-30T10:41:53.168Z"},{"id":20005064,"type":"update","message":"We identified a broader impact scope than initially understood. We've updated the post to include the additional impacted instances, and customers in those instances will receive ongoing incident communications.","createdAt":"2026-04-30T09:45:37.523Z","updatedAt":"2026-04-30T09:47:47.279Z"},{"id":20005063,"type":"update","message":"The rollback didn't fix the issue. We’ve identified ‌a package licensing check is returning a false result. Investigations into the licensing and package issue are underway. \n\nWe'll provide an update in 60 minutes or sooner if additional information becomes available.","createdAt":"2026-04-30T08:58:46.597Z","updatedAt":"2026-04-30T08:58:46.602Z"},{"id":20005062,"type":"update","message":"Further investigation shows the impact began earlier than initially understood. We have updated the Trust post to reflect the revised start time. We also identified a broader impact scope and updated the post to include additional impacted instances. Customers in these instances will receive ongoing communications for this incident.\n\nWe will provide an update in 30 minutes or sooner if new information becomes available.\n","createdAt":"2026-04-30T08:40:12.906Z","updatedAt":"2026-04-30T08:40:12.910Z"},{"id":20005061,"type":"update","message":"We are investigating an issue affecting a subset of Industry Cloud customers using Vlocity Communications, Media and Technology (CMT) package features in sandbox environments who are unable to access those features and an error prompting them to contact an administrator. \n\nA recent managed package release is identified to be a potential  trigger, and we’ve initiated a rollback on a test instance to validate whether this resolves the issue. That rollback is currently in progress.\n\nWe will provide an update in 30 minutes or sooner if new information becomes available.\n","createdAt":"2026-04-30T08:22:54.446Z","updatedAt":"2026-04-30T08:40:12.912Z"}],"timeline":[{"title":"Update","content":"We've completed the additional action of clearing org caches and confirmed that customers should be out of impact as of 13:44 UTC. If you’re still encountering this issue, we recommend raising a support case, and our Support team will assist you further. More information can be found in this Known Issue article here:  https://help.salesforce.com/s/issue?id=a02Ka00000moMhu  \n\nWe apologize for how you and your business may have been affected by this incident. \n","createdAt":"2026-04-30T14:02:21.547Z","updatedAt":"2026-04-30T14:02:21.552Z","entryType":"event","sourceId":5070,"sourceType":"event"},{"title":"Resolved","content":"Incident Resolved","createdAt":"2026-04-30T14:02:21.540Z","updatedAt":null,"entryType":"impact_end","endTime":"2026-04-30T13:44:00.000Z","sourceId":4281,"sourceType":"impact","impactStartTime":"2026-04-30T07:56:56.082Z"},{"title":"Update","content":"The rollback of the recent change is complete, however, an additional action to clear the org cache is required to bring customers out of impact. We're manually taking this step for all orgs on the impacted instances. This is expected to take some time to complete. \n\nThe next update will be upon significant update. \n","createdAt":"2026-04-30T13:12:33.213Z","updatedAt":"2026-04-30T13:12:33.218Z","entryType":"event","sourceId":5069,"sourceType":"event"},{"title":"Update","content":"We began reverting the recent change,  which resulted in ‌the licensing validation issue, at 11:31 UTC. \n\nUpon further investigation, we've identified additionally impacted instances and have added them to this messaging. We’ve also determined that the instance, CAN44, was incorrectly identified as affected by this issue.  We'll now remove this instance as Industry Cloud customers on this instance, using this specific feature didn’t experience impact.  Impacted instances will continue to be updated. We apologize for any inconvenience caused.\n\nWe'll provide an update in 60 minutes or sooner if additional information becomes available.\n","createdAt":"2026-04-30T12:12:13.223Z","updatedAt":"2026-04-30T12:12:13.226Z","entryType":"event","sourceId":5068,"sourceType":"event"},{"title":"Update","content":"The licensing validation issue, that was determined as the trigger of the issue, has been confirmed to be a result of a recent change. The team which implemented the change is being engaged and will revert the change on a test instance to establish whether this resolves the issue. \n\nWe'll provide an update in 60 minutes or sooner if additional information becomes available.\n","createdAt":"2026-04-30T11:09:17.786Z","updatedAt":"2026-04-30T11:09:17.789Z","entryType":"event","sourceId":5067,"sourceType":"event"},{"title":"Update","content":"We identified a licensing validation issue where the system incorrectly marks valid sandbox licenses as unlicensed, blocking access to these features. The affected check continues to return incorrect results in impacted environments while functioning correctly in healthy ones.\n\nAdditional investigations have determined that the issue is also impacting Vlocity Communications, Media, and Energy (CME) and Insurance managed package features in sandbox environments. \n\nWe’re analyzing the underlying service behavior and JAVA code path to determine the cause and to identify and revert any backend changes contributing to this situation.\n\nWe'll provide an update in 60 minutes or sooner if additional information becomes available.\n","createdAt":"2026-04-30T10:41:53.170Z","updatedAt":"2026-04-30T10:41:53.172Z","entryType":"event","sourceId":5066,"sourceType":"event"},{"title":"Update","content":"We identified a licensing validation issue where the system incorrectly marks valid sandbox licenses as unlicensed, blocking access to these features. The affected check continues to return incorrect results in impacted environments while functioning correctly in healthy ones.\n\nAdditional investigations have determined that the issue is also impacting Vlocity Communications, Media, and Energy (CME) and Insurance managed package features in sandbox environments. \n\nWe’re analyzing the underlying service behavior and JAVA code path to determine the cause and to identify and revert any backend changes contributing to this situation.\n\nWe'll provide an update in 60 minutes or sooner if additional information becomes available.\n","createdAt":"2026-04-30T10:41:53.164Z","updatedAt":"2026-04-30T10:41:53.168Z","entryType":"event","sourceId":5065,"sourceType":"event"},{"title":"Update","content":"We identified a broader impact scope than initially understood. We've updated the post to include the additional impacted instances, and customers in those instances will receive ongoing incident communications.","createdAt":"2026-04-30T09:45:37.523Z","updatedAt":"2026-04-30T09:47:47.279Z","entryType":"event","sourceId":5064,"sourceType":"event"},{"title":"Update","content":"The rollback didn't fix the issue. We’ve identified ‌a package licensing check is returning a false result. Investigations into the licensing and package issue are underway. \n\nWe'll provide an update in 60 minutes or sooner if additional information becomes available.","createdAt":"2026-04-30T08:58:46.597Z","updatedAt":"2026-04-30T08:58:46.602Z","entryType":"event","sourceId":5063,"sourceType":"event"},{"title":"Update","content":"Further investigation shows the impact began earlier than initially understood. We have updated the Trust post to reflect the revised start time. We also identified a broader impact scope and updated the post to include additional impacted instances. Customers in these instances will receive ongoing communications for this incident.\n\nWe will provide an update in 30 minutes or sooner if new information becomes available.\n","createdAt":"2026-04-30T08:40:12.906Z","updatedAt":"2026-04-30T08:40:12.910Z","entryType":"event","sourceId":5062,"sourceType":"event"},{"title":"Update","content":"We are investigating an issue affecting a subset of Industry Cloud customers using Vlocity Communications, Media and Technology (CMT) package features in sandbox environments who are unable to access those features and an error prompting them to contact an administrator. \n\nA recent managed package release is identified to be a potential  trigger, and we’ve initiated a rollback on a test instance to validate whether this resolves the issue. That rollback is currently in progress.\n\nWe will provide an update in 30 minutes or sooner if new information becomes available.\n","createdAt":"2026-04-30T08:22:54.446Z","updatedAt":"2026-04-30T08:40:12.912Z","entryType":"event","sourceId":5061,"sourceType":"event"},{"title":"Degradation Started","content":"featureServiceDisruption","createdAt":"2026-04-30T07:56:56.082Z","updatedAt":"2026-04-30T08:40:12.901Z","entryType":"impact_start","startTime":"2026-04-29T20:30:00.000Z","sourceId":4281,"sourceType":"impact","impactStartTime":"2026-04-30T07:56:56.082Z"}]},{"id":20003977,"externalId":"90175683","message":{"rootCause":null,"actionPlan":null,"pathToResolution":null},"additionalInformation":"","isCore":false,"affectsAll":false,"status":"Resolved","type":"Degradation","createdAt":"2026-04-30T19:09:35.101Z","updatedAt":"2026-04-30T19:20:42.661Z","instanceKeys":["NA233"],"serviceKeys":["coreService"],"IncidentImpacts":[{"id":20004284,"startTime":"2026-04-30T18:39:00.000Z","endTime":"2026-04-30T18:48:00.000Z","type":"performanceDegradation","severity":"minor","createdAt":"2026-04-30T19:09:35.223Z","updatedAt":"2026-04-30T19:14:19.187Z","startTimeCreatedAt":"2026-04-30T19:09:35.223Z","startTimeModifiedAt":"2026-04-30T19:14:19.187Z","endTimeCreatedAt":"2026-04-30T19:14:19.187Z","endTimeModifiedAt":null}],"IncidentEvents":[{"id":20005071,"type":"investigatingCauseOfIssue","message":"We’re investigating the cause of the issue. We will provide an update in 30 minutes or sooner if we have more information.","createdAt":"2026-04-30T19:09:35.228Z","updatedAt":"2026-04-30T19:09:35.240Z"}],"timeline":[{"title":"Resolved","content":"Incident Resolved","createdAt":"2026-04-30T19:14:19.187Z","updatedAt":null,"entryType":"impact_end","endTime":"2026-04-30T18:48:00.000Z","sourceId":4284,"sourceType":"impact","impactStartTime":"2026-04-30T19:09:35.223Z"},{"title":"Update","content":"We’re investigating the cause of the issue. We will provide an update in 30 minutes or sooner if we have more information.","createdAt":"2026-04-30T19:09:35.228Z","updatedAt":"2026-04-30T19:09:35.240Z","entryType":"event","sourceId":5071,"sourceType":"event"},{"title":"Degradation Started","content":"performanceDegradation","createdAt":"2026-04-30T19:09:35.223Z","updatedAt":"2026-04-30T19:14:19.187Z","entryType":"impact_start","startTime":"2026-04-30T18:39:00.000Z","sourceId":4284,"sourceType":"impact","impactStartTime":"2026-04-30T19:09:35.223Z"}]},{"id":20003949,"externalId":"89884844","message":{"rootCause":null,"actionPlan":null,"pathToResolution":null},"additionalInformation":"","isCore":false,"affectsAll":false,"status":"Resolved","type":"Degradation","createdAt":"2026-04-21T12:18:49.326Z","updatedAt":"2026-04-21T16:39:54.878Z","instanceKeys":["POD313"],"serviceKeys":["B2CCore"],"IncidentImpacts":[{"id":20004256,"startTime":"2026-04-21T06:00:00.000Z","endTime":"2026-04-21T16:08:00.000Z","type":"featurePerfDegradation","severity":"minor","createdAt":"2026-04-21T12:18:49.414Z","updatedAt":"2026-04-21T16:39:54.874Z","startTimeCreatedAt":"2026-04-21T12:18:49.414Z","startTimeModifiedAt":"2026-04-21T16:39:54.874Z","endTimeCreatedAt":"2026-04-21T16:39:54.874Z","endTimeModifiedAt":null}],"IncidentEvents":[{"id":20005004,"type":"startTimeRevision","message":"Upon further investigation, the Salesforce Technology team has determined that the start time of impact is different than initially understood. We have now revised the start time of the Trust post to more accurately reflect the time customers may have begun to experience impact. We apologize for any confusion caused by this.","createdAt":"2026-04-21T16:39:54.888Z","updatedAt":"2026-04-21T16:39:54.891Z"},{"id":20005003,"type":"update","message":"At 16:08 UTC, we completed a rollback of a recent patch update on the affected infrastructure. The ability to update promotion product exclusions in the Business Manager has been restored.\n\nWe apologize for how this incident affected you and your business. We will undertake a full investigation of the incident, establishing the technical trigger, the underlying cause, and preventive action to avoid a repeat in the future.\n","createdAt":"2026-04-21T16:39:54.882Z","updatedAt":"2026-04-21T16:39:54.886Z"},{"id":20005001,"type":"update","message":"We're confident the identified change is the contributing factor and are rolling this back. The rollback is being implemented in a non-disruptive manner to minimize further impact to customers. While in progress, customers experiencing this issue can restart their Business Manager instance from Control Center to try to pick up the rollback early.\n\nWe'll provide an update as soon as the rollback completes or if additional information becomes available. \n","createdAt":"2026-04-21T13:48:49.453Z","updatedAt":"2026-04-21T13:48:49.457Z"},{"id":20005000,"type":"update","message":"We're continuing to analyze this change and assess rollback options. We'll provide an update in 30 minutes or sooner if additional information becomes available","createdAt":"2026-04-21T13:36:50.555Z","updatedAt":"2026-04-21T13:36:50.558Z"},{"id":20004999,"type":"update","message":"Our investigation has identified a potential contributing change related to how certain Business Manager screens load. We're currently analyzing this change as a primary focus of our remediation efforts and assessing rollback options.\n\nWe'll provide an update in 30 minutes or sooner if additional information becomes available. \n","createdAt":"2026-04-21T13:08:46.971Z","updatedAt":"2026-04-21T13:08:46.975Z"},{"id":20004998,"type":"update","message":"We're continuing to investigate an issue affecting customers ability to manage promotion product exclusions in Business Manager UI. Specifically, when attempting to add or modify excluded products within a promotion, the action doesn't complete as expected. Existing promotions aren't affected — the impact is limited to the ability to manage product exclusion rules within those promotions. \n\nWe're currently reviewing any ‌recent changes as a potential contributing factor. We'll provide an update in 30 minutes or sooner if additional information becomes available. \n","createdAt":"2026-04-21T12:54:12.107Z","updatedAt":"2026-04-21T12:54:12.112Z"},{"id":20004997,"type":"update","message":"We're actively investigating an issue affecting Business Manager within Commerce Cloud. Customers on impacted instances are unable to update promotion product exclusions within the UI. We'll provide an update within 30 minutes or sooner if additional information becomes available.\n","createdAt":"2026-04-21T12:27:06.000Z","updatedAt":"2026-04-21T12:27:06.005Z"}],"timeline":[{"title":"Update","content":"Upon further investigation, the Salesforce Technology team has determined that the start time of impact is different than initially understood. We have now revised the start time of the Trust post to more accurately reflect the time customers may have begun to experience impact. We apologize for any confusion caused by this.","createdAt":"2026-04-21T16:39:54.888Z","updatedAt":"2026-04-21T16:39:54.891Z","entryType":"event","sourceId":5004,"sourceType":"event"},{"title":"Update","content":"At 16:08 UTC, we completed a rollback of a recent patch update on the affected infrastructure. The ability to update promotion product exclusions in the Business Manager has been restored.\n\nWe apologize for how this incident affected you and your business. We will undertake a full investigation of the incident, establishing the technical trigger, the underlying cause, and preventive action to avoid a repeat in the future.\n","createdAt":"2026-04-21T16:39:54.882Z","updatedAt":"2026-04-21T16:39:54.886Z","entryType":"event","sourceId":5003,"sourceType":"event"},{"title":"Resolved","content":"Incident Resolved","createdAt":"2026-04-21T16:39:54.874Z","updatedAt":null,"entryType":"impact_end","endTime":"2026-04-21T16:08:00.000Z","sourceId":4256,"sourceType":"impact","impactStartTime":"2026-04-21T12:18:49.414Z"},{"title":"Update","content":"We're confident the identified change is the contributing factor and are rolling this back. The rollback is being implemented in a non-disruptive manner to minimize further impact to customers. While in progress, customers experiencing this issue can restart their Business Manager instance from Control Center to try to pick up the rollback early.\n\nWe'll provide an update as soon as the rollback completes or if additional information becomes available. \n","createdAt":"2026-04-21T13:48:49.453Z","updatedAt":"2026-04-21T13:48:49.457Z","entryType":"event","sourceId":5001,"sourceType":"event"},{"title":"Update","content":"We're continuing to analyze this change and assess rollback options. We'll provide an update in 30 minutes or sooner if additional information becomes available","createdAt":"2026-04-21T13:36:50.555Z","updatedAt":"2026-04-21T13:36:50.558Z","entryType":"event","sourceId":5000,"sourceType":"event"},{"title":"Update","content":"Our investigation has identified a potential contributing change related to how certain Business Manager screens load. We're currently analyzing this change as a primary focus of our remediation efforts and assessing rollback options.\n\nWe'll provide an update in 30 minutes or sooner if additional information becomes available. \n","createdAt":"2026-04-21T13:08:46.971Z","updatedAt":"2026-04-21T13:08:46.975Z","entryType":"event","sourceId":4999,"sourceType":"event"},{"title":"Update","content":"We're continuing to investigate an issue affecting customers ability to manage promotion product exclusions in Business Manager UI. Specifically, when attempting to add or modify excluded products within a promotion, the action doesn't complete as expected. Existing promotions aren't affected — the impact is limited to the ability to manage product exclusion rules within those promotions. \n\nWe're currently reviewing any ‌recent changes as a potential contributing factor. We'll provide an update in 30 minutes or sooner if additional information becomes available. \n","createdAt":"2026-04-21T12:54:12.107Z","updatedAt":"2026-04-21T12:54:12.112Z","entryType":"event","sourceId":4998,"sourceType":"event"},{"title":"Update","content":"We're actively investigating an issue affecting Business Manager within Commerce Cloud. Customers on impacted instances are unable to update promotion product exclusions within the UI. We'll provide an update within 30 minutes or sooner if additional information becomes available.\n","createdAt":"2026-04-21T12:27:06.000Z","updatedAt":"2026-04-21T12:27:06.005Z","entryType":"event","sourceId":4997,"sourceType":"event"},{"title":"Degradation Started","content":"featurePerfDegradation","createdAt":"2026-04-21T12:18:49.414Z","updatedAt":"2026-04-21T16:39:54.874Z","entryType":"impact_start","startTime":"2026-04-21T06:00:00.000Z","sourceId":4256,"sourceType":"impact","impactStartTime":"2026-04-21T12:18:49.414Z"}]},{"id":20003960,"externalId":"89952616","message":{"rootCause":null,"actionPlan":null,"pathToResolution":null},"additionalInformation":"","isCore":false,"affectsAll":false,"status":"Resolved","type":"Disruption","createdAt":"2026-04-23T20:04:01.992Z","updatedAt":"2026-04-23T20:49:49.718Z","instanceKeys":["PDPUWAA"],"serviceKeys":["AnalyticsCloud"],"IncidentImpacts":[{"id":20004267,"startTime":"2026-04-23T19:10:00.000Z","endTime":"2026-04-23T20:20:00.000Z","type":"tableauServiceDisruption","severity":"major","createdAt":"2026-04-23T20:04:02.088Z","updatedAt":"2026-04-23T20:49:49.714Z","startTimeCreatedAt":"2026-04-23T20:04:02.088Z","startTimeModifiedAt":"2026-04-23T20:49:49.714Z","endTimeCreatedAt":"2026-04-23T20:49:49.714Z","endTimeModifiedAt":null}],"IncidentEvents":[{"id":20005030,"type":"monitoringServiceDisruption","message":"We’ve implemented a solution to resolve the issue causing the service disruption. Initial results indicate that the feature is working as expected. Engineers continue to monitor the situation closely. We’ll provide an update in 30 minutes or sooner if additional information becomes available.","createdAt":"2026-04-23T20:29:42.549Z","updatedAt":"2026-04-23T20:29:42.552Z"}],"timeline":[{"title":"Resolved","content":"Incident Resolved","createdAt":"2026-04-23T20:49:49.714Z","updatedAt":null,"entryType":"impact_end","endTime":"2026-04-23T20:20:00.000Z","sourceId":4267,"sourceType":"impact","impactStartTime":"2026-04-23T20:04:02.088Z"},{"title":"Update","content":"We’ve implemented a solution to resolve the issue causing the service disruption. Initial results indicate that the feature is working as expected. Engineers continue to monitor the situation closely. We’ll provide an update in 30 minutes or sooner if additional information becomes available.","createdAt":"2026-04-23T20:29:42.549Z","updatedAt":"2026-04-23T20:29:42.552Z","entryType":"event","sourceId":5030,"sourceType":"event"},{"title":"Disruption Started","content":"tableauServiceDisruption","createdAt":"2026-04-23T20:04:02.088Z","updatedAt":"2026-04-23T20:49:49.714Z","entryType":"impact_start","startTime":"2026-04-23T19:10:00.000Z","sourceId":4267,"sourceType":"impact","impactStartTime":"2026-04-23T20:04:02.088Z"}]},{"id":20003969,"externalId":"90043658","message":{"rootCause":null,"actionPlan":null,"pathToResolution":null},"additionalInformation":"","isCore":false,"affectsAll":false,"status":"Resolved","type":"Degradation","createdAt":"2026-04-27T12:18:21.341Z","updatedAt":"2026-04-27T13:35:50.564Z","instanceKeys":["ANYPOINTMANAGEMENTCENTER-EU","ANYPOINTMANAGEMENTCENTER-US"],"serviceKeys":["RuntimeManager"],"IncidentImpacts":[{"id":20004276,"startTime":"2026-04-27T03:10:00.000Z","endTime":"2026-04-27T12:58:00.000Z","type":"muleSoftFeatureDegradation","severity":"minor","createdAt":"2026-04-27T12:18:21.426Z","updatedAt":"2026-04-27T13:35:50.559Z","startTimeCreatedAt":"2026-04-27T12:18:21.426Z","startTimeModifiedAt":null,"endTimeCreatedAt":"2026-04-27T13:35:50.559Z","endTimeModifiedAt":null}],"IncidentEvents":[{"id":20005050,"type":"update","message":"The issue has been resolved and customers are no longer affected by this issue. We executed a rollback of a change that was implemented across a service called by the Runtime Manager UI, which fully resolved the issue.\n\nWe apologize for any inconvenience this may have caused for you and your business.","createdAt":"2026-04-27T13:35:50.568Z","updatedAt":"2026-04-27T13:35:50.573Z"},{"id":20005049,"type":"update","message":"Following a thorough investigation, we have determined that the scope of impact is narrower than initially thought. This post has been updated to reflect only the regions impacted. \nWe apologize if this caused any inconvenience. \n","createdAt":"2026-04-27T13:25:31.631Z","updatedAt":"2026-04-27T13:25:31.636Z"},{"id":20005044,"type":"update","message":"Customers using Runtime Manager may be unable to load the Applications list in the Runtime Manager UI, or receive errors when calling the Applications Application Programming Interface (API) directly (/armui/api/v2/applications). Users can't view or manage deployed applications.\n\nRefreshing the page may reload the Applications list successfully; the UI auto-refresh may also surface data. Other Runtime Manager functions aren't affected.\n\nWe're actively working on resolving the issue. \n\nWe'll provide an update when additional information becomes available.","createdAt":"2026-04-27T12:56:05.978Z","updatedAt":"2026-04-27T12:56:05.982Z"}],"timeline":[{"title":"Update","content":"The issue has been resolved and customers are no longer affected by this issue. We executed a rollback of a change that was implemented across a service called by the Runtime Manager UI, which fully resolved the issue.\n\nWe apologize for any inconvenience this may have caused for you and your business.","createdAt":"2026-04-27T13:35:50.568Z","updatedAt":"2026-04-27T13:35:50.573Z","entryType":"event","sourceId":5050,"sourceType":"event"},{"title":"Resolved","content":"Incident Resolved","createdAt":"2026-04-27T13:35:50.559Z","updatedAt":null,"entryType":"impact_end","endTime":"2026-04-27T12:58:00.000Z","sourceId":4276,"sourceType":"impact","impactStartTime":"2026-04-27T12:18:21.426Z"},{"title":"Update","content":"Following a thorough investigation, we have determined that the scope of impact is narrower than initially thought. This post has been updated to reflect only the regions impacted. \nWe apologize if this caused any inconvenience. \n","createdAt":"2026-04-27T13:25:31.631Z","updatedAt":"2026-04-27T13:25:31.636Z","entryType":"event","sourceId":5049,"sourceType":"event"},{"title":"Update","content":"Customers using Runtime Manager may be unable to load the Applications list in the Runtime Manager UI, or receive errors when calling the Applications Application Programming Interface (API) directly (/armui/api/v2/applications). Users can't view or manage deployed applications.\n\nRefreshing the page may reload the Applications list successfully; the UI auto-refresh may also surface data. Other Runtime Manager functions aren't affected.\n\nWe're actively working on resolving the issue. \n\nWe'll provide an update when additional information becomes available.","createdAt":"2026-04-27T12:56:05.978Z","updatedAt":"2026-04-27T12:56:05.982Z","entryType":"event","sourceId":5044,"sourceType":"event"},{"title":"Degradation Started","content":"muleSoftFeatureDegradation","createdAt":"2026-04-27T12:18:21.426Z","updatedAt":null,"entryType":"impact_start","startTime":"2026-04-27T03:10:00.000Z","sourceId":4276,"sourceType":"impact","impactStartTime":"2026-04-27T12:18:21.426Z"}]},{"id":20003950,"externalId":"89864207","message":{"rootCause":null,"actionPlan":null,"pathToResolution":null},"additionalInformation":"","isCore":false,"affectsAll":false,"status":"Resolved","type":"Degradation","createdAt":"2026-04-21T15:10:19.154Z","updatedAt":"2026-04-24T22:07:36.618Z","instanceKeys":["USA9402"],"serviceKeys":["coreService"],"IncidentImpacts":[{"id":20004257,"startTime":"2026-04-20T13:42:00.000Z","endTime":"2026-04-24T21:03:00.000Z","type":"featureServiceDisruption","severity":"minor","createdAt":"2026-04-21T15:10:19.240Z","updatedAt":"2026-04-24T21:48:20.530Z","startTimeCreatedAt":"2026-04-21T15:10:19.240Z","startTimeModifiedAt":null,"endTimeCreatedAt":"2026-04-24T21:48:20.530Z","endTimeModifiedAt":null}],"IncidentEvents":[{"id":20005036,"type":"update","message":"The third-party global infrastructure provider has resolved the issue that resulted in intermittent page load errors. After completing the necessary health checks, we can  confirm that the issue has been resolved.","createdAt":"2026-04-24T22:08:28.866Z","updatedAt":"2026-04-24T22:08:28.869Z"},{"id":20005035,"type":"update","message":"The Salesforce Technology team is investigating a performance degradation that impacts Government Cloud Plus instances. This issue affects users utilizing .mil domain naming system (DNS) domains. The Technology team is working with a third-party vendor to troubleshoot the issue. As a result of this issue, affected customers may encounter difficulties accessing their sites or may experience reduced performance. Customers who are utilizing .mil domain naming system (DNS) domains are advised to create a customer case with your .mil DNS vendor to help expedite the resolution. Further updates will be provided as more information becomes available.","createdAt":"2026-04-24T22:07:36.654Z","updatedAt":"2026-04-24T22:07:36.657Z"}],"timeline":[{"title":"Update","content":"The third-party global infrastructure provider has resolved the issue that resulted in intermittent page load errors. After completing the necessary health checks, we can  confirm that the issue has been resolved.","createdAt":"2026-04-24T22:08:28.866Z","updatedAt":"2026-04-24T22:08:28.869Z","entryType":"event","sourceId":5036,"sourceType":"event"},{"title":"Update","content":"The Salesforce Technology team is investigating a performance degradation that impacts Government Cloud Plus instances. This issue affects users utilizing .mil domain naming system (DNS) domains. The Technology team is working with a third-party vendor to troubleshoot the issue. As a result of this issue, affected customers may encounter difficulties accessing their sites or may experience reduced performance. Customers who are utilizing .mil domain naming system (DNS) domains are advised to create a customer case with your .mil DNS vendor to help expedite the resolution. Further updates will be provided as more information becomes available.","createdAt":"2026-04-24T22:07:36.654Z","updatedAt":"2026-04-24T22:07:36.657Z","entryType":"event","sourceId":5035,"sourceType":"event"},{"title":"Resolved","content":"Incident Resolved","createdAt":"2026-04-24T21:48:20.530Z","updatedAt":null,"entryType":"impact_end","endTime":"2026-04-24T21:03:00.000Z","sourceId":4257,"sourceType":"impact","impactStartTime":"2026-04-21T15:10:19.240Z"},{"title":"Degradation Started","content":"featureServiceDisruption","createdAt":"2026-04-21T15:10:19.240Z","updatedAt":null,"entryType":"impact_start","startTime":"2026-04-20T13:42:00.000Z","sourceId":4257,"sourceType":"impact","impactStartTime":"2026-04-21T15:10:19.240Z"}]},{"id":20003951,"externalId":"89906019","message":{"rootCause":null,"actionPlan":null,"pathToResolution":null},"additionalInformation":"","isCore":false,"affectsAll":false,"status":"Resolved","type":"Degradation","createdAt":"2026-04-22T06:01:47.743Z","updatedAt":"2026-04-22T06:39:33.482Z","instanceKeys":["EU54"],"serviceKeys":["coreService"],"IncidentImpacts":[{"id":20004258,"startTime":"2026-04-22T05:46:00.000Z","endTime":"2026-04-22T05:57:00.000Z","type":"performanceDegradation","severity":"minor","createdAt":"2026-04-22T06:01:47.832Z","updatedAt":"2026-04-22T06:39:33.479Z","startTimeCreatedAt":"2026-04-22T06:01:47.832Z","startTimeModifiedAt":null,"endTimeCreatedAt":"2026-04-22T06:39:33.479Z","endTimeModifiedAt":null}],"IncidentEvents":[],"timeline":[{"title":"Resolved","content":"Incident Resolved","createdAt":"2026-04-22T06:39:33.479Z","updatedAt":null,"entryType":"impact_end","endTime":"2026-04-22T05:57:00.000Z","sourceId":4258,"sourceType":"impact","impactStartTime":"2026-04-22T06:01:47.832Z"},{"title":"Degradation Started","content":"performanceDegradation","createdAt":"2026-04-22T06:01:47.832Z","updatedAt":null,"entryType":"impact_start","startTime":"2026-04-22T05:46:00.000Z","sourceId":4258,"sourceType":"impact","impactStartTime":"2026-04-22T06:01:47.832Z"}]},{"id":20003961,"externalId":"89978847","message":{"rootCause":null,"actionPlan":null,"pathToResolution":null},"additionalInformation":"","isCore":false,"affectsAll":false,"status":"Resolved","type":"Degradation","createdAt":"2026-04-24T18:18:23.383Z","updatedAt":"2026-04-24T19:37:07.723Z","instanceKeys":["AP52","AP60","CS242","CS247","CS249","CS253","CS267","CS276","CS279","CS281","CS342","EU53","NA225","NA226","NA232","NA236","NA239","NA240","NA242","NA243","NA245","NA247","NA249","NA250","NA251","NA252"],"serviceKeys":["coreService"],"IncidentImpacts":[{"id":20004268,"startTime":"2026-04-24T02:00:00.000Z","endTime":"2026-04-24T18:55:00.000Z","type":"intermittentPageLoadErrors","severity":"minor","createdAt":"2026-04-24T18:18:23.489Z","updatedAt":"2026-04-24T19:37:07.720Z","startTimeCreatedAt":"2026-04-24T18:18:23.490Z","startTimeModifiedAt":"2026-04-24T18:22:37.277Z","endTimeCreatedAt":"2026-04-24T19:37:07.720Z","endTimeModifiedAt":null}],"IncidentEvents":[{"id":20005033,"type":"update","message":"At 02:00 UTC, on April 24, 2026, we noted a performance degradation impacting multiple instances. During this time, customers connecting to Salesforce via US-based networks may have intermittently encountered 500 errors when attempting to access their services. \n\nWe explored several diagnostic paths to isolate the underlying cause and identified three problematic hosts as the trigger for this issue. Following the removal of these specific hosts, we observed immediate and significant improvements in system performance. As of 18:55 UTC, the services have been restored and customers should no longer  encounter 500 errors when attempting to access their services. \n\nWe apologise for how you and your business may have been affected by this incident. We'll thoroughly investigate the incident, confirming the technical trigger, the underlying cause, and preventive action to avoid a repeat in future.\n","createdAt":"2026-04-24T19:37:07.727Z","updatedAt":"2026-04-24T19:37:07.731Z"},{"id":20005032,"type":"impactRadiusIncrease","message":"Investigations have highlighted that the impact radius is broader than initially understood. We have updated the posting to reflect the additional instances experiencing impact, and customers in these instances will receive communications related to this incident going forward.  ","createdAt":"2026-04-24T19:34:47.701Z","updatedAt":"2026-04-24T19:34:47.704Z"}],"timeline":[{"title":"Update","content":"At 02:00 UTC, on April 24, 2026, we noted a performance degradation impacting multiple instances. During this time, customers connecting to Salesforce via US-based networks may have intermittently encountered 500 errors when attempting to access their services. \n\nWe explored several diagnostic paths to isolate the underlying cause and identified three problematic hosts as the trigger for this issue. Following the removal of these specific hosts, we observed immediate and significant improvements in system performance. As of 18:55 UTC, the services have been restored and customers should no longer  encounter 500 errors when attempting to access their services. \n\nWe apologise for how you and your business may have been affected by this incident. We'll thoroughly investigate the incident, confirming the technical trigger, the underlying cause, and preventive action to avoid a repeat in future.\n","createdAt":"2026-04-24T19:37:07.727Z","updatedAt":"2026-04-24T19:37:07.731Z","entryType":"event","sourceId":5033,"sourceType":"event"},{"title":"Resolved","content":"Incident Resolved","createdAt":"2026-04-24T19:37:07.720Z","updatedAt":null,"entryType":"impact_end","endTime":"2026-04-24T18:55:00.000Z","sourceId":4268,"sourceType":"impact","impactStartTime":"2026-04-24T18:18:23.490Z"},{"title":"Update","content":"Investigations have highlighted that the impact radius is broader than initially understood. We have updated the posting to reflect the additional instances experiencing impact, and customers in these instances will receive communications related to this incident going forward.  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Upon further review, we've updated the scope of impact and included additional PODs in the posting. \n\nWe apologize for how you and your business may have been affected by this incident. We will thoroughly investigate the incident, confirming the technical trigger, the underlying cause, and preventive action to avoid a repeat in the future.","createdAt":"2026-04-27T15:09:59.588Z","updatedAt":"2026-04-27T15:09:59.592Z"},{"id":20005054,"type":"update","message":"Investigations have highlighted that the impact radius is broader than initially understood and we've added DBs 51090, 51237, 51156, 51062, and 51081 to this posting. ","createdAt":"2026-04-27T14:10:23.136Z","updatedAt":"2026-04-27T14:10:23.141Z"},{"id":20005053,"type":"update","message":"Investigations have highlighted that the impact radius is broader than initially understood and we've added DB51038 and DB51219 to this posting. 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We will thoroughly investigate the incident, confirming the technical trigger, the underlying cause, and preventive action to avoid a repeat in the future.","createdAt":"2026-04-27T15:09:59.588Z","updatedAt":"2026-04-27T15:09:59.592Z","entryType":"event","sourceId":5056,"sourceType":"event"},{"title":"Resolved","content":"Incident Resolved","createdAt":"2026-04-27T15:09:59.581Z","updatedAt":null,"entryType":"impact_end","endTime":"2026-04-27T12:46:00.000Z","sourceId":4277,"sourceType":"impact","impactStartTime":"2026-04-27T12:34:16.162Z"},{"title":"Update","content":"Investigations have highlighted that the impact radius is broader than initially understood and we've added DBs 51090, 51237, 51156, 51062, and 51081 to this posting. 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a period of monitoring and completing health checks, the team has confirmed that services have been fully restored as of 12:17 UTC. \n\nWe'll perform a full investigation of the incident, confirming the technical trigger, the underlying cause, and preventive action to avoid a repeat in the future.\n\nWe apologize for how you and your business may have been affected by this incident.","createdAt":"2026-04-22T12:25:01.759Z","updatedAt":"2026-04-22T12:25:01.763Z"},{"id":20005009,"type":"update","message":"The rollback has been completed on all impacted instances as of 11:23 UTC and customers should no longer be affected by the issue. We'll monitor the service for a period of time to ensure the issue is fully resolved.\n\nWe'll provide an update in 30 minutes or sooner if additional information becomes available.","createdAt":"2026-04-22T12:15:33.689Z","updatedAt":"2026-04-22T12:15:33.692Z"},{"id":20005008,"type":"update","message":"We have now updated this Trust post to accurately reflect the impacted services. \n\nWe’re continuing the rollback on the remaining impacted instances and is estimated to complete at approximately 12:00 UTC. We apologize for any inconvenience this issue has caused. \n\nWe'll provide an update in 30 minutes or sooner if additional information becomes available.","createdAt":"2026-04-22T11:13:04.394Z","updatedAt":"2026-04-22T11:13:04.399Z"},{"id":20005007,"type":"update","message":"Upon further investigation, we have determined that the start time of impact is different than initially understood. We have now revised the start time of the Trust post to more accurately reflect the time customers may have begun to experience impact. We apologize for any confusion caused by this.","createdAt":"2026-04-22T10:37:28.739Z","updatedAt":"2026-04-22T10:59:11.846Z"},{"id":20005006,"type":"update","message":"Further investigations indicate that Commerce Cloud is also impacted, with order ingestion into Salesforce Order Management failing in sandbox environments, blocking testing and go-live preparation. \nThe rollback has been completed in the test environment and the results are positive. We're now rolling back the change across all the remaining impacted instances. \nWe'll provide an update in 30 minutes or sooner if additional information becomes available.\n","createdAt":"2026-04-22T10:34:43.816Z","updatedAt":"2026-04-22T10:34:43.820Z"},{"id":20005005,"type":"update","message":"We’re investigating an issue impacting Data Cloud sandbox environments. Customers are unable to create or update records and may encounter an invalid type connection error. This issue doesn't impact production environment.\n\nInitial investigations indicate that a recent release is a trigger, and we're actively working on a fix.  We're rolling back the change in test environments to validate the fix.\n\nIn the interim, customers can grant read access to the \"Data Multi Org Connection\" object to mitigate the issue. We'll provide an update in 30 minutes or sooner if additional information becomes available","createdAt":"2026-04-22T09:58:08.146Z","updatedAt":"2026-04-22T10:07:14.961Z"}],"timeline":[{"title":"Update","content":"After a period of monitoring and completing health checks, the team has confirmed that services have been fully restored as of 12:17 UTC. \n\nWe'll perform a full investigation of the incident, confirming the technical trigger, the underlying cause, and preventive action to avoid a repeat in the future.\n\nWe apologize for how you and your business may have been affected by this incident.","createdAt":"2026-04-22T12:25:01.759Z","updatedAt":"2026-04-22T12:25:01.763Z","entryType":"event","sourceId":5010,"sourceType":"event"},{"title":"Resolved","content":"Incident Resolved","createdAt":"2026-04-22T12:25:01.750Z","updatedAt":null,"entryType":"impact_end","endTime":"2026-04-22T12:17:00.000Z","sourceId":4259,"sourceType":"impact","impactStartTime":"2026-04-22T09:58:08.139Z"},{"title":"Update","content":"The rollback has been completed on all impacted instances as of 11:23 UTC and customers should no longer be affected by the issue. We'll monitor the service for a period of time to ensure the issue is fully resolved.\n\nWe'll provide an update in 30 minutes or sooner if additional information becomes available.","createdAt":"2026-04-22T12:15:33.689Z","updatedAt":"2026-04-22T12:15:33.692Z","entryType":"event","sourceId":5009,"sourceType":"event"},{"title":"Update","content":"We have now updated this Trust post to accurately reflect the impacted services. \n\nWe’re continuing the rollback on the remaining impacted instances and is estimated to complete at approximately 12:00 UTC. We apologize for any inconvenience this issue has caused. \n\nWe'll provide an update in 30 minutes or sooner if additional information becomes available.","createdAt":"2026-04-22T11:13:04.394Z","updatedAt":"2026-04-22T11:13:04.399Z","entryType":"event","sourceId":5008,"sourceType":"event"},{"title":"Update","content":"Upon further investigation, we have determined that the start time of impact is different than initially understood. We have now revised the start time of the Trust post to more accurately reflect the time customers may have begun to experience impact. We apologize for any confusion caused by this.","createdAt":"2026-04-22T10:37:28.739Z","updatedAt":"2026-04-22T10:59:11.846Z","entryType":"event","sourceId":5007,"sourceType":"event"},{"title":"Update","content":"Further investigations indicate that Commerce Cloud is also impacted, with order ingestion into Salesforce Order Management failing in sandbox environments, blocking testing and go-live preparation. \nThe rollback has been completed in the test environment and the results are positive. We're now rolling back the change across all the remaining impacted instances. \nWe'll provide an update in 30 minutes or sooner if additional information becomes available.\n","createdAt":"2026-04-22T10:34:43.816Z","updatedAt":"2026-04-22T10:34:43.820Z","entryType":"event","sourceId":5006,"sourceType":"event"},{"title":"Update","content":"We’re investigating an issue impacting Data Cloud sandbox environments. Customers are unable to create or update records and may encounter an invalid type connection error. This issue doesn't impact production environment.\n\nInitial investigations indicate that a recent release is a trigger, and we're actively working on a fix.  We're rolling back the change in test environments to validate the fix.\n\nIn the interim, customers can grant read access to the \"Data Multi Org Connection\" object to mitigate the issue. We'll provide an update in 30 minutes or sooner if additional information becomes available","createdAt":"2026-04-22T09:58:08.146Z","updatedAt":"2026-04-22T10:07:14.961Z","entryType":"event","sourceId":5005,"sourceType":"event"},{"title":"Degradation Started","content":"featureServiceDisruption","createdAt":"2026-04-22T09:58:08.139Z","updatedAt":"2026-04-22T10:37:28.733Z","entryType":"impact_start","startTime":"2026-04-21T21:30:00.000Z","sourceId":4259,"sourceType":"impact","impactStartTime":"2026-04-22T09:58:08.139Z"}]},{"id":20003962,"externalId":"89989691","message":{"rootCause":null,"actionPlan":null,"pathToResolution":null},"additionalInformation":"","isCore":false,"affectsAll":false,"status":"Resolved","type":"Degradation","createdAt":"2026-04-25T03:07:22.725Z","updatedAt":"2026-04-25T03:07:35.334Z","instanceKeys":["SWE4S"],"serviceKeys":["coreService"],"IncidentImpacts":[{"id":20004269,"startTime":"2026-04-25T02:32:00.000Z","endTime":"2026-04-25T02:43:00.000Z","type":"performanceDegradation","severity":"minor","createdAt":"2026-04-25T03:07:22.817Z","updatedAt":"2026-04-25T03:07:22.821Z","startTimeCreatedAt":"2026-04-25T03:07:22.817Z","startTimeModifiedAt":null,"endTimeCreatedAt":"2026-04-25T03:07:22.817Z","endTimeModifiedAt":null}],"IncidentEvents":[],"timeline":[{"title":"Resolved","content":"Incident Resolved","createdAt":"2026-04-25T03:07:22.817Z","updatedAt":null,"entryType":"impact_end","endTime":"2026-04-25T02:43:00.000Z","sourceId":4269,"sourceType":"impact","impactStartTime":"2026-04-25T03:07:22.817Z"},{"title":"Degradation Started","content":"performanceDegradation","createdAt":"2026-04-25T03:07:22.817Z","updatedAt":null,"entryType":"impact_start","startTime":"2026-04-25T02:32:00.000Z","sourceId":4269,"sourceType":"impact","impactStartTime":"2026-04-25T03:07:22.817Z"}]},{"id":20003953,"externalId":"89921957","message":{"rootCause":null,"actionPlan":null,"pathToResolution":null},"additionalInformation":"","isCore":false,"affectsAll":false,"status":"Resolved","type":"Degradation","createdAt":"2026-04-22T19:57:19.779Z","updatedAt":"2026-04-23T03:40:53.147Z","instanceKeys":["BRA2S","CAN2S","CAN6S","CAN8S","CS241","DEU2S","DEU12S","DEU14S","SWE128S","USA244S","USA250S","USA256S","USA260S","USA268S","USA534S","USA654S","USA658S","USA664S","USA666S","USA670S","USA712S","USA752S","USA754S","USA758S","USA762S","USA766S","USA772S","USA774S","USA870S","USA872S","USA874S","USA932S","USA940S","USA1088S","USA1136S","USA1148S"],"serviceKeys":["coreService"],"IncidentImpacts":[{"id":20004260,"startTime":"2026-04-22T14:51:00.000Z","endTime":"2026-04-23T02:43:00.000Z","type":"featureServiceDisruption","severity":"minor","createdAt":"2026-04-22T19:57:19.868Z","updatedAt":"2026-04-23T03:40:53.144Z","startTimeCreatedAt":"2026-04-22T19:57:19.868Z","startTimeModifiedAt":"2026-04-22T22:12:15.148Z","endTimeCreatedAt":"2026-04-23T03:40:53.144Z","endTimeModifiedAt":null}],"IncidentEvents":[{"id":20005026,"type":"update","message":"As of 02:43 UTC on April 23, 2026, ‌incident is resolved. We identified an issue at database tier introduced by a recent release. We validated a fix in a lower environment, and deployed it across all impacted instances. After successful validation, it was rolled out to impacted sandbox instances, fully resolving ‌impact.\n\nWe apologize for how you and your business may have been affected by this incident.","createdAt":"2026-04-23T03:42:55.139Z","updatedAt":"2026-04-23T03:42:55.143Z"},{"id":20005020,"type":"impactRadiusIncrease","message":"Investigations have highlighted that the impact radius is broader than initially understood. We have updated the posting to reflect the additional instances experiencing impact, and customers in these instances will receive communications related to this incident going forward.  ","createdAt":"2026-04-23T01:28:02.680Z","updatedAt":"2026-04-23T01:28:02.683Z"},{"id":20005019,"type":"impactRadiusIncrease","message":"Investigations have highlighted that the impact radius is broader than initially understood. We have updated the posting to reflect the additional instances experiencing impact, and customers in these instances will receive communications related to this incident going forward.  ","createdAt":"2026-04-23T00:33:28.377Z","updatedAt":"2026-04-23T00:33:28.382Z"},{"id":20005018,"type":"update","message":"We are currently in the process of finalizing the associated release build.\n\nOnce the build is complete, we will begin a targeted deployment to a single instance to verify the resolution in the environment. Following successful verification, we will initiate a phased rollout to all remaining impacted instances\n\nWe will provide an update upon significant development, or sooner if additional information becomes available.","createdAt":"2026-04-22T22:57:48.243Z","updatedAt":"2026-04-22T22:57:48.248Z"},{"id":20005016,"type":"startTimeRevision","message":"Upon further investigation, the Salesforce Technology team has determined that the start time of impact is different than initially understood. We have now revised the start time of the Trust post to more accurately reflect the time customers may have begun to experience impact. We apologize for any confusion caused by this.","createdAt":"2026-04-22T22:12:15.152Z","updatedAt":"2026-04-22T22:12:15.155Z"},{"id":20005015,"type":"update","message":"We have identified a path to resolution by rolling forward to a new release version, which contains the necessary fixes. \n\nWe are currently finalizing the build for this version and expect to begin a test deployment to a single instance soon. Upon successful verification, we will proceed with a broader rollout to all impacted instances which may take several hours to complete.\n\nWe will provide an update in 60 minutes, or sooner if additional information becomes available.","createdAt":"2026-04-22T21:44:18.271Z","updatedAt":"2026-04-22T21:44:18.276Z"},{"id":20005013,"type":"update","message":"We continue to investigate the feature disruption affecting Sandbox environments. Our engineering teams have determined that the issue is related to a database schema conflict following a recent release cycle. \n\nWe are currently evaluating a path to resolve the disruption and working on a fix.\n\nWe will provide an update in 60 minutes, or sooner if additional information becomes available.","createdAt":"2026-04-22T20:48:58.334Z","updatedAt":"2026-04-22T20:48:58.338Z"},{"id":20005012,"type":"update","message":"At 10:00 UTC on April 22, 2026, we began investigating a feature disruption affecting multiple sandbox environments. As a result, users may be unable to create new users via the user interface or may encounter an error. We are currently investigating this issue.\n\nWe will provide an update in 60 minutes, or sooner if additional information becomes available.","createdAt":"2026-04-22T20:12:43.940Z","updatedAt":"2026-04-22T20:12:43.945Z"},{"id":20005011,"type":"startTimeRevision","message":"Upon further investigation, the Salesforce Technology team has determined that the start time of impact is different than initially understood. We have now revised the start time of the Trust post to more accurately reflect the time customers may have begun to experience impact. We apologize for any confusion caused by this.","createdAt":"2026-04-22T20:10:16.130Z","updatedAt":"2026-04-22T20:10:16.133Z"}],"timeline":[{"title":"Update","content":"As of 02:43 UTC on April 23, 2026, ‌incident is resolved. We identified an issue at database tier introduced by a recent release. We validated a fix in a lower environment, and deployed it across all impacted instances. After successful validation, it was rolled out to impacted sandbox instances, fully resolving ‌impact.\n\nWe apologize for how you and your business may have been affected by this incident.","createdAt":"2026-04-23T03:42:55.139Z","updatedAt":"2026-04-23T03:42:55.143Z","entryType":"event","sourceId":5026,"sourceType":"event"},{"title":"Resolved","content":"Incident Resolved","createdAt":"2026-04-23T03:40:53.144Z","updatedAt":null,"entryType":"impact_end","endTime":"2026-04-23T02:43:00.000Z","sourceId":4260,"sourceType":"impact","impactStartTime":"2026-04-22T19:57:19.868Z"},{"title":"Update","content":"Investigations have highlighted that the impact radius is broader than initially understood. We have updated the posting to reflect the additional instances experiencing impact, and customers in these instances will receive communications related to this incident going forward.  ","createdAt":"2026-04-23T01:28:02.680Z","updatedAt":"2026-04-23T01:28:02.683Z","entryType":"event","sourceId":5020,"sourceType":"event"},{"title":"Update","content":"Investigations have highlighted that the impact radius is broader than initially understood. We have updated the posting to reflect the additional instances experiencing impact, and customers in these instances will receive communications related to this incident going forward.  ","createdAt":"2026-04-23T00:33:28.377Z","updatedAt":"2026-04-23T00:33:28.382Z","entryType":"event","sourceId":5019,"sourceType":"event"},{"title":"Update","content":"We are currently in the process of finalizing the associated release build.\n\nOnce the build is complete, we will begin a targeted deployment to a single instance to verify the resolution in the environment. Following successful verification, we will initiate a phased rollout to all remaining impacted instances\n\nWe will provide an update upon significant development, or sooner if additional information becomes available.","createdAt":"2026-04-22T22:57:48.243Z","updatedAt":"2026-04-22T22:57:48.248Z","entryType":"event","sourceId":5018,"sourceType":"event"},{"title":"Update","content":"Upon further investigation, the Salesforce Technology team has determined that the start time of impact is different than initially understood. We have now revised the start time of the Trust post to more accurately reflect the time customers may have begun to experience impact. We apologize for any confusion caused by this.","createdAt":"2026-04-22T22:12:15.152Z","updatedAt":"2026-04-22T22:12:15.155Z","entryType":"event","sourceId":5016,"sourceType":"event"},{"title":"Update","content":"We have identified a path to resolution by rolling forward to a new release version, which contains the necessary fixes. \n\nWe are currently finalizing the build for this version and expect to begin a test deployment to a single instance soon. Upon successful verification, we will proceed with a broader rollout to all impacted instances which may take several hours to complete.\n\nWe will provide an update in 60 minutes, or sooner if additional information becomes available.","createdAt":"2026-04-22T21:44:18.271Z","updatedAt":"2026-04-22T21:44:18.276Z","entryType":"event","sourceId":5015,"sourceType":"event"},{"title":"Update","content":"We continue to investigate the feature disruption affecting Sandbox environments. Our engineering teams have determined that the issue is related to a database schema conflict following a recent release cycle. \n\nWe are currently evaluating a path to resolve the disruption and working on a fix.\n\nWe will provide an update in 60 minutes, or sooner if additional information becomes available.","createdAt":"2026-04-22T20:48:58.334Z","updatedAt":"2026-04-22T20:48:58.338Z","entryType":"event","sourceId":5013,"sourceType":"event"},{"title":"Update","content":"At 10:00 UTC on April 22, 2026, we began investigating a feature disruption affecting multiple sandbox environments. As a result, users may be unable to create new users via the user interface or may encounter an error. We are currently investigating this issue.\n\nWe will provide an update in 60 minutes, or sooner if additional information becomes available.","createdAt":"2026-04-22T20:12:43.940Z","updatedAt":"2026-04-22T20:12:43.945Z","entryType":"event","sourceId":5012,"sourceType":"event"},{"title":"Update","content":"Upon further investigation, the Salesforce Technology team has determined that the start time of impact is different than initially understood. We have now revised the start time of the Trust post to more accurately reflect the time customers may have begun to experience impact. We apologize for any confusion caused by this.","createdAt":"2026-04-22T20:10:16.130Z","updatedAt":"2026-04-22T20:10:16.133Z","entryType":"event","sourceId":5011,"sourceType":"event"},{"title":"Degradation Started","content":"featureServiceDisruption","createdAt":"2026-04-22T19:57:19.868Z","updatedAt":"2026-04-22T22:12:15.148Z","entryType":"impact_start","startTime":"2026-04-22T14:51:00.000Z","sourceId":4260,"sourceType":"impact","impactStartTime":"2026-04-22T19:57:19.868Z"}]},{"id":20003964,"externalId":"90006832","message":{"rootCause":null,"actionPlan":null,"pathToResolution":null},"additionalInformation":"","isCore":false,"affectsAll":false,"status":"Resolved","type":"Disruption","createdAt":"2026-04-25T22:41:03.874Z","updatedAt":"2026-04-26T01:23:25.602Z","instanceKeys":["DB6012"],"serviceKeys":["MarketingCloudCoreService"],"IncidentImpacts":[{"id":20004271,"startTime":"2026-04-25T21:53:00.000Z","endTime":"2026-04-26T00:55:00.000Z","type":"marketingCloudDisruption","severity":"major","createdAt":"2026-04-25T22:41:03.974Z","updatedAt":"2026-04-26T01:23:25.598Z","startTimeCreatedAt":"2026-04-25T22:41:03.974Z","startTimeModifiedAt":null,"endTimeCreatedAt":"2026-04-26T01:23:25.599Z","endTimeModifiedAt":null}],"IncidentEvents":[{"id":20005038,"type":"implementingSolutionWorkingOnFixContinued","message":"We’re working on implementing a fix that we believe will resolve the impact to customers. We will provide an update in 30 minutes or sooner if we have more information.","createdAt":"2026-04-26T00:09:18.375Z","updatedAt":"2026-04-26T00:09:18.379Z"},{"id":20005037,"type":"implementingSolution","message":"The Salesforce Technology team has identified a potential trigger for the issue and is working on implementing a fix to resolve it. We don’t have an estimated time for the completion of all workstreams at this point; however, we will provide an update in 30 minutes or sooner if we have more information.","createdAt":"2026-04-25T23:41:20.040Z","updatedAt":"2026-04-25T23:41:20.044Z"}],"timeline":[{"title":"Resolved","content":"Incident Resolved","createdAt":"2026-04-26T01:23:25.599Z","updatedAt":null,"entryType":"impact_end","endTime":"2026-04-26T00:55:00.000Z","sourceId":4271,"sourceType":"impact","impactStartTime":"2026-04-25T22:41:03.974Z"},{"title":"Update","content":"We’re working on implementing a fix that we believe will resolve the impact to customers. We will provide an update in 30 minutes or sooner if we have more information.","createdAt":"2026-04-26T00:09:18.375Z","updatedAt":"2026-04-26T00:09:18.379Z","entryType":"event","sourceId":5038,"sourceType":"event"},{"title":"Update","content":"The Salesforce Technology team has identified a potential trigger for the issue and is working on implementing a fix to resolve it. We don’t have an estimated time for the completion of all workstreams at this point; however, we will provide an update in 30 minutes or sooner if we have more information.","createdAt":"2026-04-25T23:41:20.040Z","updatedAt":"2026-04-25T23:41:20.044Z","entryType":"event","sourceId":5037,"sourceType":"event"},{"title":"Disruption Started","content":"marketingCloudDisruption","createdAt":"2026-04-25T22:41:03.974Z","updatedAt":null,"entryType":"impact_start","startTime":"2026-04-25T21:53:00.000Z","sourceId":4271,"sourceType":"impact","impactStartTime":"2026-04-25T22:41:03.974Z"}]},{"id":20003971,"externalId":"90045009","message":{"rootCause":null,"actionPlan":null,"pathToResolution":null},"additionalInformation":"Impact was originally communicated via: https://status.salesforce.com/incidents/20003971","isCore":false,"affectsAll":false,"status":"Resolved","type":"Disruption","createdAt":"2026-04-27T13:14:48.160Z","updatedAt":"2026-04-27T13:16:23.248Z","instanceKeys":["FRA2S","FRA4S","FRA6S","FRA8S","FRA12S","FRA24S","FRA32","FRA34","FRA36","FRA42","FRA44","FRA46","FRA48","FRA50","FRA52","FRA54","FRA56","FRA62","FRA64","FRA66","FRA70","FRA74","FRA76","FRA78","FRA80","FRA84","FRA86","FRA88","FRA90","FRA96S","FRA98S","FRA100","FRA104"],"serviceKeys":["coreService"],"IncidentImpacts":[{"id":20004278,"startTime":"2026-04-27T11:09:00.000Z","endTime":"2026-04-27T11:45:00.000Z","type":"serviceDisruption","severity":"major","createdAt":"2026-04-27T13:14:48.255Z","updatedAt":"2026-04-27T13:14:48.260Z","startTimeCreatedAt":"2026-04-27T13:14:48.255Z","startTimeModifiedAt":null,"endTimeCreatedAt":"2026-04-27T13:14:48.255Z","endTimeModifiedAt":null}],"IncidentEvents":[{"id":20005046,"type":"update","message":"We investigated and resolved an incident impacting our Core services in our France-based infrastructure. An unexpected power event at our data center resulted in a period of disruption. Network connectivity began restoring at 11:22 UTC and services began restoring shortly after. We apologize for how you and your business may have been affected by this incident. We will thoroughly investigate the incident, confirming the technical trigger, the underlying cause, and preventive action to avoid a repeat in the future.\n","createdAt":"2026-04-27T13:15:06.908Z","updatedAt":"2026-04-27T13:15:06.913Z"}],"timeline":[{"title":"Update","content":"We investigated and resolved an incident impacting our Core services in our France-based infrastructure. An unexpected power event at our data center resulted in a period of disruption. Network connectivity began restoring at 11:22 UTC and services began restoring shortly after. We apologize for how you and your business may have been affected by this incident. We will thoroughly investigate the incident, confirming the technical trigger, the underlying cause, and preventive action to avoid a repeat in the future.\n","createdAt":"2026-04-27T13:15:06.908Z","updatedAt":"2026-04-27T13:15:06.913Z","entryType":"event","sourceId":5046,"sourceType":"event"},{"title":"Resolved","content":"Incident Resolved","createdAt":"2026-04-27T13:14:48.255Z","updatedAt":null,"entryType":"impact_end","endTime":"2026-04-27T11:45:00.000Z","sourceId":4278,"sourceType":"impact","impactStartTime":"2026-04-27T13:14:48.255Z"},{"title":"Disruption Started","content":"serviceDisruption","createdAt":"2026-04-27T13:14:48.255Z","updatedAt":null,"entryType":"impact_start","startTime":"2026-04-27T11:09:00.000Z","sourceId":4278,"sourceType":"impact","impactStartTime":"2026-04-27T13:14:48.255Z"}]},{"id":20003954,"externalId":"89921976","message":{"rootCause":null,"actionPlan":null,"pathToResolution":null},"additionalInformation":"","isCore":false,"affectsAll":false,"status":"Resolved","type":"Degradation","createdAt":"2026-04-22T19:58:46.491Z","updatedAt":"2026-04-22T20:57:21.431Z","instanceKeys":["ODS-US02"],"serviceKeys":["B2CCore"],"IncidentImpacts":[{"id":20004261,"startTime":"2026-04-21T16:00:00.000Z","endTime":"2026-04-21T16:01:00.000Z","type":"onDemandSandboxOdsPerformanceDegradation","severity":"minor","createdAt":"2026-04-22T19:58:46.574Z","updatedAt":"2026-04-22T20:57:21.428Z","startTimeCreatedAt":"2026-04-22T19:58:46.575Z","startTimeModifiedAt":null,"endTimeCreatedAt":"2026-04-22T20:57:21.428Z","endTimeModifiedAt":null}],"IncidentEvents":[{"id":20005014,"type":"correctionFalsePositive","message":"The Salesforce Technology team has completed its investigation and determined that the listed instances and services remained healthy and did not experience impact during the times outlined. We apologize for any inconvenience caused by the false positive notification, and we will undertake a full investigation as we look to improve our impact alerting and assessment configurations.","createdAt":"2026-04-22T20:57:21.433Z","updatedAt":"2026-04-22T20:57:21.437Z"}],"timeline":[{"title":"Update","content":"The Salesforce Technology team has completed its investigation and determined that the listed instances and services remained healthy and did not experience impact during the times outlined. We apologize for any inconvenience caused by the false positive notification, and we will undertake a full investigation as we look to improve our impact alerting and assessment configurations.","createdAt":"2026-04-22T20:57:21.433Z","updatedAt":"2026-04-22T20:57:21.437Z","entryType":"event","sourceId":5014,"sourceType":"event"},{"title":"Resolved","content":"Incident Resolved","createdAt":"2026-04-22T20:57:21.428Z","updatedAt":null,"entryType":"impact_end","endTime":"2026-04-21T16:01:00.000Z","sourceId":4261,"sourceType":"impact","impactStartTime":"2026-04-22T19:58:46.575Z"},{"title":"Degradation 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Upon successful validation, we confirm that Tableau Cloud login services using Multi-Factor Authentication (MFA) are restored and the issue is resolved.\n\nWe sincerely apologize for how this incident may have affected you and your business.\nWe will conduct a full investigation to confirm the technical trigger, underlying cause, and preventive actions.","createdAt":"2026-05-05T06:11:23.973Z","updatedAt":"2026-05-05T06:11:23.978Z"},{"id":20005083,"type":"update","message":"The rolling restart is currently underway for the remaining POD’s. 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investigations have highlighted that the impact radius was narrower than initially understood. As such, we’ve removed any instances that weren’t impacted by this incident. We apologize for any inconvenience caused.","createdAt":"2026-05-11T19:07:01.053Z","updatedAt":"2026-05-11T19:07:01.058Z"},{"id":20005100,"type":"update","message":"We investigated a feature disruption that impacted multiple instances. During this time, customers with Marketing Cloud Einstein features enabled may have encountered errors loading Marketing Cloud Einstein data in UIs, or experienced failed API calls.\n\nWe identified a recent configuration change as the trigger and successfully performed a rollback to resolve the issue. Customers should no longer experience any issues when accessing their services.\n\nWe apologize for how you and your business may have been affected by this incident. We will thoroughly investigate the incident, confirming the technical trigger, the underlying cause, and preventive action to avoid a repeat in the future.\n","createdAt":"2026-05-07T21:14:14.474Z","updatedAt":"2026-05-07T21:14:14.476Z"}],"timeline":[{"title":"Update","content":"Post-impact investigations have highlighted that the impact radius was narrower than initially understood. As such, we’ve removed any instances that weren’t impacted by this incident. We apologize for any inconvenience caused.","createdAt":"2026-05-11T19:07:01.053Z","updatedAt":"2026-05-11T19:07:01.058Z","entryType":"event","sourceId":5128,"sourceType":"event"},{"title":"Update","content":"We investigated a feature disruption that impacted multiple instances. During this time, customers with Marketing Cloud Einstein features enabled may have encountered errors loading Marketing Cloud Einstein data in UIs, or experienced failed API calls.\n\nWe identified a recent configuration change as the trigger and successfully performed a rollback to resolve the issue. Customers should no longer experience any issues when accessing their services.\n\nWe apologize for how you and your business may have been affected by this incident. 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","createdAt":"2026-05-08T07:18:25.338Z","updatedAt":"2026-05-08T07:18:25.341Z"},{"id":20005109,"type":"update","message":"On further analysis, we've narrowed the issue down to a network routing and connectivity problem within the underlying infrastructure. We have teams focused on this component and continue to work closely with our third-party infrastructure providers to isolate the trigger and restore full service.\n\nWe'll provide another update in 60 minutes or sooner if additional information becomes available.\n","createdAt":"2026-05-08T06:53:43.277Z","updatedAt":"2026-05-08T06:53:43.282Z"},{"id":20005108,"type":"update","message":"We have restored service for the related telemetry and ingestion functionality; however, some customers may still see connection loss errors when their applications interact with the message queue.\nWe're investigating the remaining connectivity issues, and working with our third-party infrastructure providers to isolate the cause and restore full service.\n\nWe'll provide another update in 60 minutes or sooner if additional information becomes available.\n","createdAt":"2026-05-08T06:31:53.415Z","updatedAt":"2026-05-08T06:31:53.419Z"},{"id":20005107,"type":"update","message":"We're aware of a performance degradation  impacting Anypoint MQ services. A subset of  customers may experience errors when their applications attempt to interact with the message queue.\n We're actively working to restore full service. We'll provide an update in 60 minutes or sooner if additional information becomes available.","createdAt":"2026-05-08T05:59:16.149Z","updatedAt":"2026-05-08T05:59:16.154Z"}],"timeline":[{"title":"Update","content":"At 07:26 UTC, May 8, 2026, we resolved the  performance degradation impacting the Anypoint MQ broker services.The service is now fully operational, and customers should no longer experience connection loss errors when their applications attempt to interact with the message queue.\n\nWe apologize for how this incident affected you and your business.  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We’ll thoroughly investigate the incident, establishing the technical trigger, the underlying cause, and preventive action to avoid a repeat in the future.\n\nAdditionally, investigations have highlighted that the impact radius is narrower than initially understood. As such, we have removed any instances that did not experience an impact. We apologize for any inconvenience caused. \n","createdAt":"2026-05-12T16:48:23.415Z","updatedAt":"2026-05-12T16:48:23.418Z","entryType":"event","sourceId":5136,"sourceType":"event"},{"title":"Resolved","content":"Incident Resolved","createdAt":"2026-05-12T16:48:23.410Z","updatedAt":null,"entryType":"impact_end","endTime":"2026-05-12T15:33:00.000Z","sourceId":4319,"sourceType":"impact","impactStartTime":"2026-05-12T14:17:50.822Z"},{"title":"Update","content":"We're continuing with the final stages of preparing to roll back the change that's causing deployments that contain a list view to fail to deploy. \n\nWe'll provide an update in 30 minutes or sooner if additional information becomes available.\n","createdAt":"2026-05-12T14:56:06.249Z","updatedAt":"2026-05-12T14:56:06.254Z","entryType":"event","sourceId":5135,"sourceType":"event"},{"title":"Update","content":"Investigations have highlighted that the start time is earlier then previously understood and we've updated the posting. 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Customers can now open custom prompt templates without errors. \n\nWe apologize for the inconvenience, we’ll complete a full investigation to implement preventive measures to avoid recurrence.","createdAt":"2026-05-12T07:50:45.760Z","updatedAt":"2026-05-12T07:50:45.764Z"},{"id":20005131,"type":"update","message":"The fix has been fully validated and is being prepared for deployment to all impacted instances. This process is expected to take several hours to complete. \n\nWe'll provide another update once the fix has been deployed to all impacted instances, or sooner if additional information becomes available.","createdAt":"2026-05-11T21:01:55.815Z","updatedAt":"2026-05-11T21:01:55.819Z"},{"id":20005127,"type":"update","message":"We’ve validated the fix, and it’s now progressing through our deployment build pipeline. We expect this process to take approximately three to four hours. Once complete, we'll perform a final round of validation before rolling out the fix to all affected customers.\n\nUpon further investigation, we have determined that the start time of the impact is earlier than initially understood. We have now revised the start time of the Trust post to more accurately reflect the time customers may have begun to experience impact.\n\nWe'll provide an update upon completion of the fix or if significant information becomes available.\n","createdAt":"2026-05-11T16:45:19.052Z","updatedAt":"2026-05-11T16:45:19.057Z"},{"id":20005126,"type":"update","message":"We’ve completed the development of the configuration change and are currently verifying it on a test instance. If this proves successful, it'll be rolled out to all impacted instances. \n\nWe’ll provide an update in 60 minutes or sooner if additional information becomes available.  \n","createdAt":"2026-05-11T14:41:06.162Z","updatedAt":"2026-05-11T14:41:06.166Z"},{"id":20005125,"type":"update","message":"Work is still underway to develop the configuration change needed to resolve the issue for affected customers. This is expected to take some more time to complete. \n\nWe’ll provide an update in 60 minutes or sooner if additional information becomes available.  \n","createdAt":"2026-05-11T14:10:04.475Z","updatedAt":"2026-05-11T14:10:04.480Z"},{"id":20005124,"type":"update","message":"The roll-back of the recent release on a test instance was unsuccessful. We've identified the need to implement a configuration change to the impacted instances. The configuration change will act as a fix for the issue. Once this configuration change is developed, it'll be validated on a test instance and then rolled out to all impacted\tinstances. \n\nWe’ll provide an update in 60 minutes or sooner if additional information becomes available. \n","createdAt":"2026-05-11T13:11:05.471Z","updatedAt":"2026-05-11T13:11:05.476Z"},{"id":20005123,"type":"update","message":"We are attempting to perform a roll-back on the release on a test instance. If this is successful, it will be applied to all impacted instances. In the event that the rollback is not successful, we'll attempt an emergency code fix. The development and testing of the fix is being done in parallel and is expected to take 60 minutes to complete. \n\nWe’ll provide an update in 60 minutes or sooner if additional information becomes available.\n","createdAt":"2026-05-11T12:57:18.075Z","updatedAt":"2026-05-11T12:57:18.079Z"},{"id":20005122,"type":"update","message":"We're currently investigating whether this issue is a result of a recent release. If confirmed to be related, we'll attempt to perform a rollback of the recent release to resolve the issue for affected customers. \n\nAttempts to use the \"Draft with AI\" functionality dependent on custom prompt templates are also failing. Standard prompt templates are not impacted. \n\nWe’ll provide an update in 30 minutes or sooner if additional information becomes available.\n","createdAt":"2026-05-11T12:19:44.109Z","updatedAt":"2026-05-11T12:19:44.114Z"},{"id":20005121,"type":"update","message":"A subset of customers are experiencing an issue affecting Agentforce custom prompt templates. Customers may receive the following error message “Can't open prompt template. The URL contains a record ID for a prompt template that doesn't exist. Check the URL and try again”. We're in the process of engaging additional engineering teams to further investigate the issue.\n\nWe’ll provide an update in 30 minutes or sooner if additional information becomes available.\n","createdAt":"2026-05-11T12:05:36.507Z","updatedAt":"2026-05-11T12:05:36.512Z"}],"timeline":[{"title":"Update","content":"The custom prompt templates issue on impacted sandbox instances have been restored. \nThe fix has been completed. Customers can now open custom prompt templates without errors. \n\nWe apologize for the inconvenience, we’ll complete a full investigation to implement preventive measures to avoid recurrence.","createdAt":"2026-05-12T07:50:45.760Z","updatedAt":"2026-05-12T07:50:45.764Z","entryType":"event","sourceId":5132,"sourceType":"event"},{"title":"Resolved","content":"Incident Resolved","createdAt":"2026-05-12T07:50:45.754Z","updatedAt":null,"entryType":"impact_end","endTime":"2026-05-12T07:21:00.000Z","sourceId":4314,"sourceType":"impact","impactStartTime":"2026-05-11T12:05:36.501Z"},{"title":"Update","content":"The fix has been fully validated and is being prepared for deployment to all impacted instances. This process is expected to take several hours to complete. \n\nWe'll provide another update once the fix has been deployed to all impacted instances, or sooner if additional information becomes available.","createdAt":"2026-05-11T21:01:55.815Z","updatedAt":"2026-05-11T21:01:55.819Z","entryType":"event","sourceId":5131,"sourceType":"event"},{"title":"Update","content":"We’ve validated the fix, and it’s now progressing through our deployment build pipeline. We expect this process to take approximately three to four hours. Once complete, we'll perform a final round of validation before rolling out the fix to all affected customers.\n\nUpon further investigation, we have determined that the start time of the impact is earlier than initially understood. We have now revised the start time of the Trust post to more accurately reflect the time customers may have begun to experience impact.\n\nWe'll provide an update upon completion of the fix or if significant information becomes available.\n","createdAt":"2026-05-11T16:45:19.052Z","updatedAt":"2026-05-11T16:45:19.057Z","entryType":"event","sourceId":5127,"sourceType":"event"},{"title":"Update","content":"We’ve completed the development of the configuration change and are currently verifying it on a test instance. If this proves successful, it'll be rolled out to all impacted instances. \n\nWe’ll provide an update in 60 minutes or sooner if additional information becomes available.  \n","createdAt":"2026-05-11T14:41:06.162Z","updatedAt":"2026-05-11T14:41:06.166Z","entryType":"event","sourceId":5126,"sourceType":"event"},{"title":"Update","content":"Work is still underway to develop the configuration change needed to resolve the issue for affected customers. This is expected to take some more time to complete. \n\nWe’ll provide an update in 60 minutes or sooner if additional information becomes available.  \n","createdAt":"2026-05-11T14:10:04.475Z","updatedAt":"2026-05-11T14:10:04.480Z","entryType":"event","sourceId":5125,"sourceType":"event"},{"title":"Update","content":"The roll-back of the recent release on a test instance was unsuccessful. We've identified the need to implement a configuration change to the impacted instances. The configuration change will act as a fix for the issue. 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rollback has completed and we have confirmed the issue is resolved. We will fully investigate the incident, confirming the technical trigger, the underlying cause, and preventive action to avoid a repeat in the future. We apologize for how you and your business may have been affected by this incident.","createdAt":"2026-05-14T20:25:37.921Z","updatedAt":"2026-05-14T20:25:37.925Z"},{"id":20005150,"type":"impactRadiusIncrease","message":"Investigations have highlighted that the impact radius is broader than initially understood. We have updated the posting to reflect the additional instances experiencing impact, and customers in these instances will receive communications related to this incident going forward.  ","createdAt":"2026-05-14T19:45:21.450Z","updatedAt":"2026-05-14T19:45:21.454Z"}],"timeline":[{"title":"Update","content":"The rollback has completed and we have confirmed the issue is resolved. We will fully investigate the incident, confirming the technical trigger, the underlying cause, and preventive action to avoid a repeat in the future. We apologize for how you and your business may have been affected by this incident.","createdAt":"2026-05-14T20:25:37.921Z","updatedAt":"2026-05-14T20:25:37.925Z","entryType":"event","sourceId":5152,"sourceType":"event"},{"title":"Resolved","content":"Incident Resolved","createdAt":"2026-05-14T20:20:02.455Z","updatedAt":null,"entryType":"impact_end","endTime":"2026-05-14T18:49:00.000Z","sourceId":4329,"sourceType":"impact","impactStartTime":"2026-05-14T19:17:22.144Z"},{"title":"Update","content":"Investigations have highlighted that the impact radius is broader than initially understood. We have updated the posting to reflect the additional instances experiencing impact, and customers in these instances will receive communications related to this incident going forward.  ","createdAt":"2026-05-14T19:45:21.450Z","updatedAt":"2026-05-14T19:45:21.454Z","entryType":"event","sourceId":5150,"sourceType":"event"},{"title":"Degradation Started","content":"agentforcePerformanceDegradation","createdAt":"2026-05-14T19:17:22.144Z","updatedAt":"2026-05-14T20:20:02.455Z","entryType":"impact_start","startTime":"2026-05-14T16:25:00.000Z","sourceId":4329,"sourceType":"impact","impactStartTime":"2026-05-14T19:17:22.144Z"}]},{"id":20004016,"externalId":"90625415","message":{"rootCause":null,"actionPlan":null,"pathToResolution":null},"additionalInformation":"","isCore":false,"affectsAll":false,"status":"Resolved","type":"Degradation","createdAt":"2026-05-14T09:55:17.776Z","updatedAt":"2026-05-15T00:58:08.173Z","instanceKeys":["POD253","POD256","POD311","POD313","POD316","POD321","POD332","POD356","POD372"],"serviceKeys":["PaymentService"],"IncidentImpacts":[{"id":20004326,"startTime":"2026-05-14T01:05:00.000Z","endTime":"2026-05-15T00:00:00.000Z","type":"featureServiceDisruption","severity":"minor","createdAt":"2026-05-14T09:55:17.931Z","updatedAt":"2026-05-15T00:58:08.170Z","startTimeCreatedAt":"2026-05-14T09:55:17.931Z","startTimeModifiedAt":null,"endTimeCreatedAt":"2026-05-15T00:58:08.170Z","endTimeModifiedAt":null}],"IncidentEvents":[{"id":20005153,"type":"update","message":"The fix-forward release was successfully tested and validated. This has now been deployed across all impacted instances, and the issue is resolved. The fleetwide deployment will be completed during regular maintenance windows. The end time for this incident has been declared as 00:00 UTC, May 15, 2026.\n\nWe apologize for any inconvenience this issue has caused for customers. ","createdAt":"2026-05-15T00:58:08.176Z","updatedAt":"2026-05-15T00:58:08.179Z"},{"id":20005151,"type":"update","message":"The fix-forward patch is currently being confirmed in a testing environment. Once validation is confirmed, we'll proceed with full deployment to the entire fleet, which is expected to take several hours.\n\nIn the meantime, this workaround remains available to customers. Details of the workaround can be found here: https://help.salesforce.com/s/issue?id=a02Ka00000mGFWI\n\nWe'll provide an update ‌as additional information becomes available.\n","createdAt":"2026-05-14T20:07:38.469Z","updatedAt":"2026-05-14T20:07:38.474Z"},{"id":20005148,"type":"update","message":"We are currently developing a fix-forward patch, which is expected to take several hours to build, validate, and deploy. \nIn the meantime, this workaround remains available to customers. Details of the workaround can be found here: https://help.salesforce.com/s/issue?id=a02Ka00000mGFWI\n\nWe'll provide an update in 4 hours or sooner if additional information becomes available.\n","createdAt":"2026-05-14T15:41:46.537Z","updatedAt":"2026-05-14T15:41:46.541Z"},{"id":20005146,"type":"update","message":"The rollback on a test POD was unsuccessful. We're now‌ developing a fix in the form of a patch. We're gathering the necessary resources to assist in creating this fix. This is expected to take multiple hours to develop and test. In the meantime, there's a workaround available to customers. Details of the workaround can be found here: https://help.salesforce.com/s/issue?id=a02Ka00000mGFWI\n\nWe have also determined that this issue could impact any Commerce Cloud customer using SOAP-based Web Services Description Language (WSDL) integrations, and not just third-party integrations, as was previously understood. \n\nWe'll provide an update in 3 hours or sooner if additional information becomes available.\n","createdAt":"2026-05-14T13:31:06.102Z","updatedAt":"2026-05-14T13:31:06.107Z"},{"id":20005143,"type":"update","message":"We're still‌ performing the rollback and application server restarts on a test POD. This is expected to take some time to complete. We're continuing to monitor it’s progress. \n\nWe'll provide an update in 60 minutes or sooner if additional information becomes available.\n","createdAt":"2026-05-14T12:18:04.357Z","updatedAt":"2026-05-14T12:18:04.362Z"},{"id":20005142,"type":"impactRadiusIncrease","message":"Investigations have highlighted that the impact radius is broader than initially understood. We have updated the posting to reflect the additional instances experiencing impact, and customers in these instances will receive communications related to this incident going forward.  ","createdAt":"2026-05-14T12:08:21.153Z","updatedAt":"2026-05-14T12:08:21.157Z"},{"id":20005141,"type":"update","message":"We’ve initiated a rollback on a test POD followed by application server restarts to validate the approach before extending the rollback to the remaining impacted PODs. We are closely monitoring the rollback process.\n\nWe'll provide an update in 60 minutes or sooner if additional information becomes available.","createdAt":"2026-05-14T11:36:05.211Z","updatedAt":"2026-05-14T11:36:05.215Z"},{"id":20005140,"type":"update","message":"Further investigation confirmed that SOAP API and SOAP Web Service calls to third-party payment gateways are failing, resulting in the current impact. We’re evaluating the best rollback approach while also exploring alternative mitigation options to minimize any additional risk.\n\nWe'll provide an update in 30 minutes or sooner if additional information becomes available.","createdAt":"2026-05-14T11:18:14.333Z","updatedAt":"2026-05-14T11:18:14.338Z"},{"id":20005139,"type":"update","message":"We’ve analyzed further and it’s confirmed that the recent release is the cause. A rollback of this release is being discussed as to whether it involves any further disruption to the service as this involves a complex configuration change.\n\nAlso, the impact radius is broader than initially understood. We have updated the posting to reflect the additional PODs experiencing impact, and customers will receive communication.\n\nWe'll provide an update in 30 minutes or sooner if additional information becomes available.\n","createdAt":"2026-05-14T10:38:52.597Z","updatedAt":"2026-05-14T10:38:52.602Z"},{"id":20005138,"type":"update","message":"We are investigating an issue impacting Commerce Cloud customers using a specific third-party payment service provider to process payments. As a result, the orders are not completing. We believe the trigger may be related to this recent release. \n\nWe'll provide an update in 30 minutes or sooner if additional information becomes available.\n","createdAt":"2026-05-14T10:06:59.762Z","updatedAt":"2026-05-14T10:06:59.766Z"}],"timeline":[{"title":"Update","content":"The fix-forward release was successfully tested and validated. This has now been deployed across all impacted instances, and the issue is resolved. The fleetwide deployment will be completed during regular maintenance windows. The end time for this incident has been declared as 00:00 UTC, May 15, 2026.\n\nWe apologize for any inconvenience this issue has caused for customers. ","createdAt":"2026-05-15T00:58:08.176Z","updatedAt":"2026-05-15T00:58:08.179Z","entryType":"event","sourceId":5153,"sourceType":"event"},{"title":"Resolved","content":"Incident Resolved","createdAt":"2026-05-15T00:58:08.170Z","updatedAt":null,"entryType":"impact_end","endTime":"2026-05-15T00:00:00.000Z","sourceId":4326,"sourceType":"impact","impactStartTime":"2026-05-14T09:55:17.931Z"},{"title":"Update","content":"The fix-forward patch is currently being confirmed in a testing environment. Once validation is confirmed, we'll proceed with full deployment to the entire fleet, which is expected to take several hours.\n\nIn the meantime, this workaround remains available to customers. Details of the workaround can be found here: https://help.salesforce.com/s/issue?id=a02Ka00000mGFWI\n\nWe'll provide an update ‌as additional information becomes available.\n","createdAt":"2026-05-14T20:07:38.469Z","updatedAt":"2026-05-14T20:07:38.474Z","entryType":"event","sourceId":5151,"sourceType":"event"},{"title":"Update","content":"We are currently developing a fix-forward patch, which is expected to take several hours to build, validate, and deploy. \nIn the meantime, this workaround remains available to customers. Details of the workaround can be found here: https://help.salesforce.com/s/issue?id=a02Ka00000mGFWI\n\nWe'll provide an update in 4 hours or sooner if additional information becomes available.\n","createdAt":"2026-05-14T15:41:46.537Z","updatedAt":"2026-05-14T15:41:46.541Z","entryType":"event","sourceId":5148,"sourceType":"event"},{"title":"Update","content":"The rollback on a test POD was unsuccessful. We're now‌ developing a fix in the form of a patch. We're gathering the necessary resources to assist in creating this fix. This is expected to take multiple hours to develop and test. In the meantime, there's a workaround available to customers. Details of the workaround can be found here: https://help.salesforce.com/s/issue?id=a02Ka00000mGFWI\n\nWe have also determined that this issue could impact any Commerce Cloud customer using SOAP-based Web Services Description Language (WSDL) integrations, and not just third-party integrations, as was previously understood. \n\nWe'll provide an update in 3 hours or sooner if additional information becomes available.\n","createdAt":"2026-05-14T13:31:06.102Z","updatedAt":"2026-05-14T13:31:06.107Z","entryType":"event","sourceId":5146,"sourceType":"event"},{"title":"Update","content":"We're still‌ performing the rollback and application server restarts on a test POD. This is expected to take some time to complete. We're continuing to monitor it’s progress. \n\nWe'll provide an update in 60 minutes or sooner if additional information becomes available.\n","createdAt":"2026-05-14T12:18:04.357Z","updatedAt":"2026-05-14T12:18:04.362Z","entryType":"event","sourceId":5143,"sourceType":"event"},{"title":"Update","content":"Investigations have highlighted that the impact radius is broader than initially understood. We have updated the posting to reflect the additional instances experiencing impact, and customers in these instances will receive communications related to this incident going forward.  ","createdAt":"2026-05-14T12:08:21.153Z","updatedAt":"2026-05-14T12:08:21.157Z","entryType":"event","sourceId":5142,"sourceType":"event"},{"title":"Update","content":"We’ve initiated a rollback on a test POD followed by application server restarts to validate the approach before extending the rollback to the remaining impacted PODs. We are closely monitoring the rollback process.\n\nWe'll provide an update in 60 minutes or sooner if additional information becomes available.","createdAt":"2026-05-14T11:36:05.211Z","updatedAt":"2026-05-14T11:36:05.215Z","entryType":"event","sourceId":5141,"sourceType":"event"},{"title":"Update","content":"Further investigation confirmed that SOAP API and SOAP Web Service calls to third-party payment gateways are failing, resulting in the current impact. We’re evaluating the best rollback approach while also exploring alternative mitigation options to minimize any additional risk.\n\nWe'll provide an update in 30 minutes or sooner if additional information becomes available.","createdAt":"2026-05-14T11:18:14.333Z","updatedAt":"2026-05-14T11:18:14.338Z","entryType":"event","sourceId":5140,"sourceType":"event"},{"title":"Update","content":"We’ve analyzed further and it’s confirmed that the recent release is the cause. A rollback of this release is being discussed as to whether it involves any further disruption to the service as this involves a complex configuration change.\n\nAlso, the impact radius is broader than initially understood. We have updated the posting to reflect the additional PODs experiencing impact, and customers will receive communication.\n\nWe'll provide an update in 30 minutes or sooner if additional information becomes available.\n","createdAt":"2026-05-14T10:38:52.597Z","updatedAt":"2026-05-14T10:38:52.602Z","entryType":"event","sourceId":5139,"sourceType":"event"},{"title":"Update","content":"We are investigating an issue impacting Commerce Cloud customers using a specific third-party payment service provider to process payments. As a result, the orders are not completing. We believe the trigger may be related to this recent release. \n\nWe'll provide an update in 30 minutes or sooner if additional information becomes available.\n","createdAt":"2026-05-14T10:06:59.762Z","updatedAt":"2026-05-14T10:06:59.766Z","entryType":"event","sourceId":5138,"sourceType":"event"},{"title":"Degradation Started","content":"featureServiceDisruption","createdAt":"2026-05-14T09:55:17.931Z","updatedAt":null,"entryType":"impact_start","startTime":"2026-05-14T01:05:00.000Z","sourceId":4326,"sourceType":"impact","impactStartTime":"2026-05-14T09:55:17.931Z"}]},{"id":20004020,"externalId":"90672465","message":{"rootCause":null,"actionPlan":null,"pathToResolution":null},"additionalInformation":"","isCore":false,"affectsAll":false,"status":"Resolved","type":"Disruption","createdAt":"2026-05-15T14:03:56.225Z","updatedAt":"2026-05-15T15:53:26.333Z","instanceKeys":["POD361"],"serviceKeys":["B2CCore"],"IncidentImpacts":[{"id":20004330,"startTime":"2026-05-15T12:26:00.000Z","endTime":"2026-05-15T15:01:00.000Z","type":"ccStorefrontSAndOrBusinessManagerUnavailable","severity":"major","createdAt":"2026-05-15T14:03:56.374Z","updatedAt":"2026-05-15T15:53:26.330Z","startTimeCreatedAt":"2026-05-15T14:03:56.374Z","startTimeModifiedAt":"2026-05-15T15:26:50.423Z","endTimeCreatedAt":"2026-05-15T15:53:26.330Z","endTimeModifiedAt":null}],"IncidentEvents":[{"id":20005160,"type":"update","message":"Following the failover, we’ve manually executed data synchronization. After a period of performance monitoring and comprehensive health checks, Commerce Cloud services have been fully restored. Customers should no longer experience any issues when accessing their Storefronts.\n\nWe apologize for how you and your business may have been affected by this incident. We'll thoroughly investigate the incident, confirming the technical trigger, the underlying cause, and preventive action to avoid a repeat in the future.\n","createdAt":"2026-05-15T15:53:26.336Z","updatedAt":"2026-05-15T15:53:26.340Z"},{"id":20005159,"type":"update","message":"We've completed the failover and are seeing positive initial results. We're continuing to monitor the environment closely to ensure stability.\n\nUpon further investigation, we've determined that the start time of the impact was different than initially understood. We've revised the start time of the Trust post to more accurately reflect the time customers may have begun to experience impact.\n\nWe'll provide an update in 30 minutes or sooner if additional information becomes available.\n","createdAt":"2026-05-15T15:26:50.427Z","updatedAt":"2026-05-15T15:26:50.430Z"},{"id":20005156,"type":"update","message":"The failover to a healthy server is progressing well. We've completed the switch and are now completing the final steps to confirm service restoration for affected customers. \n\nWe'll provide an update in 30 minutes or sooner if additional information becomes available.","createdAt":"2026-05-15T14:47:46.190Z","updatedAt":"2026-05-15T14:47:46.193Z"},{"id":20005155,"type":"update","message":"We've identified a potential trigger with routing and utility infrastructure availability and are preparing a recovery plan to execute a failover for this utility. \n\nWe'll provide an update in 30 minutes or sooner if additional information becomes available.","createdAt":"2026-05-15T14:33:23.480Z","updatedAt":"2026-05-15T14:33:23.484Z"},{"id":20005154,"type":"update","message":"We're aware of an issue that we believe is impacting a subset of Commerce Cloud Storefronts. As a result, some customers are unable to access their Storefronts, and pages and prices aren't loading. \n\nWe're investigating to establish further details on the potential ‌impact scope. We'll provide an update in 30 minutes or sooner if additional information becomes available.","createdAt":"2026-05-15T14:09:33.703Z","updatedAt":"2026-05-15T14:09:33.707Z"}],"timeline":[{"title":"Update","content":"Following the failover, we’ve manually executed data synchronization. After a period of performance monitoring and comprehensive health checks, Commerce Cloud services have been fully restored. Customers should no longer experience any issues when accessing their Storefronts.\n\nWe apologize for how you and your business may have been affected by this incident. We'll thoroughly investigate the incident, confirming the technical trigger, the underlying cause, and preventive action to avoid a repeat in the future.\n","createdAt":"2026-05-15T15:53:26.336Z","updatedAt":"2026-05-15T15:53:26.340Z","entryType":"event","sourceId":5160,"sourceType":"event"},{"title":"Resolved","content":"Incident Resolved","createdAt":"2026-05-15T15:53:26.330Z","updatedAt":null,"entryType":"impact_end","endTime":"2026-05-15T15:01:00.000Z","sourceId":4330,"sourceType":"impact","impactStartTime":"2026-05-15T14:03:56.374Z"},{"title":"Update","content":"We've completed the failover and are seeing positive initial results. We're continuing to monitor the environment closely to ensure stability.\n\nUpon further investigation, we've determined that the start time of the impact was different than initially understood. We've revised the start time of the Trust post to more accurately reflect the time customers may have begun to experience impact.\n\nWe'll provide an update in 30 minutes or sooner if additional information becomes available.\n","createdAt":"2026-05-15T15:26:50.427Z","updatedAt":"2026-05-15T15:26:50.430Z","entryType":"event","sourceId":5159,"sourceType":"event"},{"title":"Update","content":"The failover to a healthy server is progressing well. We've completed the switch and are now completing the final steps to confirm service restoration for affected customers. \n\nWe'll provide an update in 30 minutes or sooner if additional information becomes available.","createdAt":"2026-05-15T14:47:46.190Z","updatedAt":"2026-05-15T14:47:46.193Z","entryType":"event","sourceId":5156,"sourceType":"event"},{"title":"Update","content":"We've identified a potential trigger with routing and utility infrastructure availability and are preparing a recovery plan to execute a failover for this utility. \n\nWe'll provide an update in 30 minutes or sooner if additional information becomes available.","createdAt":"2026-05-15T14:33:23.480Z","updatedAt":"2026-05-15T14:33:23.484Z","entryType":"event","sourceId":5155,"sourceType":"event"},{"title":"Update","content":"We're aware of an issue that we believe is impacting a subset of Commerce Cloud Storefronts. 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investigations have highlighted that the impact radius was narrower than initially understood. As such, we’ve removed any instances that weren’t impacted by this incident. We apologize for any inconvenience caused.","createdAt":"2026-05-15T16:15:36.444Z","updatedAt":"2026-05-15T16:15:36.447Z"},{"id":20005158,"type":"update","message":"Between 01:06 UTC and 14:14 UTC, an issue impacting the Advertising Audiences UI feature occurred within Advertising Studio in Marketing Cloud. As a result, customers were unable to load the Advertising Studio Overview page via the user interface. We completed a deployment that resolved the issue across all stacks, restoring access to the Advertising Studio UI. Customers can now access the Advertising Audiences UI feature via the user interface. \n\nDue to an abundance of caution, we have made this post. Once the impacted DB IDs are identified we will clarify this post.\n\nThe impact start time was different than initially communicated, we’ve corrected the post to reflect the correct time.\n\nWe apologize for how this incident affected you and your business. \n","createdAt":"2026-05-15T15:20:54.879Z","updatedAt":"2026-05-15T15:20:54.883Z"}],"timeline":[{"title":"Update","content":"Post-impact investigations have highlighted that the impact radius was narrower than initially understood. As such, we’ve removed any instances that weren’t impacted by this incident. We apologize for any inconvenience caused.","createdAt":"2026-05-15T16:15:36.444Z","updatedAt":"2026-05-15T16:15:36.447Z","entryType":"event","sourceId":5161,"sourceType":"event"},{"title":"Update","content":"Between 01:06 UTC and 14:14 UTC, an issue impacting the Advertising Audiences UI feature occurred within Advertising Studio in Marketing Cloud. As a result, customers were unable to load the Advertising Studio Overview page via the user interface. We completed a deployment that resolved the issue across all stacks, restoring access to the Advertising Studio UI. Customers can now access the Advertising Audiences UI feature via the user interface. \n\nDue to an abundance of caution, we have made this post. Once the impacted DB IDs are identified we will clarify this post.\n\nThe impact start time was different than initially communicated, we’ve corrected the post to reflect the correct time.\n\nWe apologize for how this incident affected you and your business. \n","createdAt":"2026-05-15T15:20:54.879Z","updatedAt":"2026-05-15T15:20:54.883Z","entryType":"event","sourceId":5158,"sourceType":"event"},{"title":"Resolved","content":"Incident Resolved","createdAt":"2026-05-15T15:20:54.753Z","updatedAt":null,"entryType":"impact_end","endTime":"2026-05-15T14:14:00.000Z","sourceId":4331,"sourceType":"impact","impactStartTime":"2026-05-15T14:24:10.519Z"},{"title":"Degradation Started","content":"featureServiceDisruption","createdAt":"2026-05-15T14:24:10.519Z","updatedAt":"2026-05-15T15:20:23.322Z","entryType":"impact_start","startTime":"2026-05-15T01:06:00.000Z","sourceId":4331,"sourceType":"impact","impactStartTime":"2026-05-15T14:24:10.519Z"}]},{"id":20004023,"externalId":"90692852","message":{"rootCause":null,"actionPlan":null,"pathToResolution":null},"additionalInformation":"","isCore":false,"affectsAll":false,"status":"Resolved","type":"Degradation","createdAt":"2026-05-16T12:57:13.103Z","updatedAt":"2026-05-16T16:29:34.205Z","instanceKeys":["ANYPOINTMANAGEMENTCENTER-US","ANYPOINTOBSERVABILITYSUITE-US","ANYPOINTSECURITY-US","DESIGNCENTER-US","RUNTIMESERVICES-US"],"serviceKeys":["APIDesigner","APIFunctionalMonitoring","RuntimeFabric","RuntimeManager","SecretsManager"],"IncidentImpacts":[{"id":20004333,"startTime":"2026-05-16T09:30:00.000Z","endTime":"2026-05-16T15:52:00.000Z","type":"muleSoftPerformanceDegradation","severity":"minor","createdAt":"2026-05-16T12:57:13.197Z","updatedAt":"2026-05-16T16:29:34.202Z","startTimeCreatedAt":"2026-05-16T12:57:13.197Z","startTimeModifiedAt":null,"endTimeCreatedAt":"2026-05-16T16:29:34.202Z","endTimeModifiedAt":null}],"IncidentEvents":[{"id":20005167,"type":"update","message":"The issue affecting MuleSoft Runtime Manager for Hybrid Standalone (HSA) deployments, where some applications became stuck in a transition state (e.g., \"Deploying\" or \"Starting\"), has been resolved. 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We continue to investigate the issue and analyze data to determine the best path to resolution.\n\nWe’ll provide an update upon significant update, or sooner if additional information becomes available.","createdAt":"2026-05-16T13:28:38.504Z","updatedAt":"2026-05-16T13:28:38.509Z"},{"id":20005163,"type":"update","message":"At 09:30 UTC, May 16, 2026, we identified a performance degradation affecting the Secrets Manager Provider and API in our production environment. 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a period of monitoring, we can see that email and calendar event synchronization has returned to normal service levels. The incident has been declared resolved as of May 19, 2026 at 00:49 UTC. We apologize for any inconvenience this ‌issue may have caused your business. ","createdAt":"2026-05-19T01:23:01.500Z","updatedAt":"2026-05-19T01:23:01.504Z"},{"id":20005171,"type":"update","message":"We have implemented corrective actions to stabilize the impacted infrastructure and have mitigated high-traffic data sources contributing to the delays. While we are seeing a steady improvement in processing rates, customers with the Einstein Activity Capture (EAC) feature enabled may continue to experience delays in email and calendar event synchronization as the remaining backlog of events is processed. We are closely monitoring the service as performance levels return to normal. \n\nWe will provide another update upon significant update or sooner if additional information becomes available.","createdAt":"2026-05-18T23:11:41.302Z","updatedAt":"2026-05-18T23:11:41.307Z"},{"id":20005170,"type":"update","message":"At 00:49 UTC on May 16, 2026, we noted a performance degradation impacting the synchronization of email and calendar events. As a result, some customers may experience significant delays in email and calendar events syncing successfully. \n\nInitial investigation has determined the issue is related to an unintended autoscaling operation affecting specific node pools. Engineering teams are actively working to stabilize the impacted infrastructure, prevent additional scale-down activity, and restore normal processing performance.\n\nWe will provide another update within 30 minutes or sooner if additional information becomes available.\n","createdAt":"2026-05-18T22:44:53.537Z","updatedAt":"2026-05-18T22:44:53.542Z"},{"id":20005169,"type":"impactRadiusIncrease","message":"Investigations have highlighted that the impact radius is broader than initially understood. We have updated the posting to reflect the additional instances experiencing impact, and customers in these instances will receive communications related to this incident going forward.  ","createdAt":"2026-05-18T22:44:22.491Z","updatedAt":"2026-05-18T22:44:22.496Z"}],"timeline":[{"title":"Update","content":"After a period of monitoring, we can see that email and calendar event synchronization has returned to normal service levels. The incident has been declared resolved as of May 19, 2026 at 00:49 UTC. We apologize for any inconvenience this ‌issue may have caused your business. ","createdAt":"2026-05-19T01:23:01.500Z","updatedAt":"2026-05-19T01:23:01.504Z","entryType":"event","sourceId":5172,"sourceType":"event"},{"title":"Resolved","content":"Incident Resolved","createdAt":"2026-05-19T01:23:01.492Z","updatedAt":null,"entryType":"impact_end","endTime":"2026-05-19T00:49:00.000Z","sourceId":4336,"sourceType":"impact","impactStartTime":"2026-05-18T22:27:38.998Z"},{"title":"Update","content":"We have implemented corrective actions to stabilize the impacted infrastructure and have mitigated high-traffic data sources contributing to the delays. While we are seeing a steady improvement in processing rates, customers with the Einstein Activity Capture (EAC) feature enabled may continue to experience delays in email and calendar event synchronization as the remaining backlog of events is processed. 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We apologize for any inconvenience this may have caused your business.","createdAt":"2026-05-20T00:36:21.734Z","updatedAt":"2026-05-20T00:36:21.738Z"},{"id":20005178,"type":"update","message":"We continue to see stable performance and have successfully maintained service availability for the majority of customers. Our engineering teams are finalizing additional resilience changes to ensure the environment remains stable as traffic volumes continue to increase. We are closely monitoring downstream services to ensure performance remains within optimal thresholds.\n\nWe will provide further updates upon significant development.","createdAt":"2026-05-19T21:23:03.436Z","updatedAt":"2026-05-19T21:23:03.440Z"},{"id":20005177,"type":"update","message":"We continue to observe stable performance following capacity increases across Agentforce services. Our engineering teams have implemented a change to improve service resilience against high traffic volumes. While remediation efforts are showing positive results, we continue to monitor the effectiveness of these changes as traffic patterns evolve.\n\nWe'll provide an update in 60 minutes or sooner if additional information becomes available.","createdAt":"2026-05-19T20:40:14.778Z","updatedAt":"2026-05-19T20:40:14.781Z"},{"id":20005175,"type":"update","message":"We have completed capacity increases across several internal services to stabilize the environment. While we are seeing signs of improvement, we continue to monitor the service as traffic volumes fluctuate. Our engineering teams are now focused on implementing additional optimizations to ensure the service remains resilient during peak usage periods.\n\nWe'll provide an update in 30 minutes or sooner if additional information becomes available.","createdAt":"2026-05-19T20:20:43.197Z","updatedAt":"2026-05-19T20:20:43.201Z"},{"id":20005174,"type":"update","message":"We are seeing signs of improvement following the capacity increases across the Agentforce service tiers. We continue to monitor the stability of the environment and are validating that these remediation efforts are successfully managing increased traffic volumes.\n\nWe'll provide an update in 30 minutes or sooner if additional information becomes available.","createdAt":"2026-05-19T19:59:27.275Z","updatedAt":"2026-05-19T19:59:27.280Z"},{"id":20005173,"type":"update","message":"We are aware of an issue impacting Agentforce. As a result, some users may be unable to complete Agentforce conversations or interactions. 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We apologize for any inconvenience this may have caused your business.","createdAt":"2026-05-20T00:36:21.734Z","updatedAt":"2026-05-20T00:36:21.738Z","entryType":"event","sourceId":5179,"sourceType":"event"},{"title":"Resolved","content":"Incident Resolved","createdAt":"2026-05-20T00:36:21.725Z","updatedAt":null,"entryType":"impact_end","endTime":"2026-05-19T19:05:00.000Z","sourceId":4339,"sourceType":"impact","impactStartTime":"2026-05-19T19:40:27.253Z"},{"title":"Update","content":"We continue to see stable performance and have successfully maintained service availability for the majority of customers. Our engineering teams are finalizing additional resilience changes to ensure the environment remains stable as traffic volumes continue to increase. 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Impacted customers may receive 403 error messages when trying to use the performance priming feature. We are in the process of deploying a fix to remediate the issue and this is expected to take approximately 60 minutes. We’ll provide an update in the next 60-90 minutes or sooner if new information, or validation of the fix, becomes available. ","createdAt":"2026-05-20T01:38:26.135Z","updatedAt":"2026-05-20T01:38:26.138Z"}],"timeline":[{"title":"Update","content":"We’ve confirmed that the solution implemented to mitigate the issue causing the feature disruption was successful. We have observed that the service is stable and have resolved the incident. Customers should no longer see any impact. We will fully investigate the incident, confirming the technical trigger, the underlying cause, and preventive action to avoid a repeat in the future. 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","createdAt":"2026-05-20T13:01:12.530Z","updatedAt":"2026-05-20T13:01:12.535Z"}],"timeline":[{"title":"Update","content":"We’ve completed the rolling restart on the impacted instances and the team has confirmed that the Agentforce messaging session transfers for customers using Service Agent have been restored. \n\nWe'll perform a full investigation of the incident, confirming the technical trigger, the underlying cause, and preventive action to avoid a repeat in the future.\n\nWe apologize for how you and your business may have been affected by this incident.","createdAt":"2026-05-20T13:45:04.711Z","updatedAt":"2026-05-20T13:45:04.717Z","entryType":"event","sourceId":5185,"sourceType":"event"},{"title":"Resolved","content":"Incident Resolved","createdAt":"2026-05-20T13:45:04.701Z","updatedAt":null,"entryType":"impact_end","endTime":"2026-05-20T13:10:00.000Z","sourceId":4343,"sourceType":"impact","impactStartTime":"2026-05-20T12:35:57.135Z"},{"title":"Update","content":"We have performed a rolling restart of the impacted instances and validation is in progress. 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the deployment of a remediation plan and subsequent validation by our teams, we confirmed that functionality for custom CloudPage unsubscribe requests has been fully restored as of 21:51 UTC.\n\nWe apologize for the disruption this caused you and your business. 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of 03:10 UTC, on May 22, 2026, we’ve resolved the issue‌ impacting Apex test executions across all sandbox environments.\nThis issue was due to recent changes that affected our sandbox infrastructure, and to remediate, we performed a fix-forward deployment of multiple last-known-good configurations. Additionally, rolling restarts were performed to clear any cached connections that were preventing full remediation.\nWe apologize for how this incident affected you and your business. We'll undertake a full investigation to establish the underlying cause, and preventive action to avoid a repeat in the future.\n","createdAt":"2026-05-22T03:41:11.967Z","updatedAt":"2026-05-22T03:41:11.971Z"},{"id":20005207,"type":"update","message":"We completed rolling restarts across the initially impacted sandbox environments and cleared the cached database connections that retained the previous configurations. Apex test executions are now succeeding for affected customers. \nAs a proactive measure to ensure full remediation, we're currently performing a fleet-wide rolling restart across all remaining sandbox environments. \n\nWe'll provide a final update upon the completion of these actions, or sooner if additional information becomes available.\n","createdAt":"2026-05-22T00:23:42.325Z","updatedAt":"2026-05-22T00:23:42.330Z"},{"id":20005204,"type":"update","message":"Further investigation indicates the continued customer failures are not related to this issue. The rolling restarts successfully released connections with pre-mitigation configurations. We are currently performing final validations and taking proactive actions to ensure full remediation. Some customers may observe Apex test executions are now succeeding.\n\nWe will provide an update in 60 minutes or sooner if additional information becomes available.","createdAt":"2026-05-21T23:13:31.891Z","updatedAt":"2026-05-21T23:13:31.895Z"},{"id":20005201,"type":"update","message":"We have completed a rolling restart of application servers to clear cached connection states; however, some customers continue to experience Apex test failures. We are actively collecting database traces and reviewing logs to determine the underlying technical cause and identify next steps. \n\nWe will provide an update in 60 minutes or sooner if additional information becomes available.","createdAt":"2026-05-21T21:59:10.979Z","updatedAt":"2026-05-21T21:59:10.984Z"},{"id":20005200,"type":"update","message":"We are currently deep-diving into system logs, attempting to reproduce the issue in isolation, and evaluating additional remediation options, including app server restart across all sandbox environments.\n\nWe will provide an update in 60 minutes or sooner if additional information becomes available.","createdAt":"2026-05-21T21:03:49.965Z","updatedAt":"2026-05-21T21:03:49.970Z"},{"id":20005199,"type":"update","message":"We continue to investigate the issue impacting Apex test executions in some sandbox environments. The identified additional changes have been reverted to their last known good configuration, but impact still persists. We are investigating the issue and potential remediation solutions.\n\nWe will provide an update in 60 minutes or sooner if additional information becomes available.","createdAt":"2026-05-21T19:43:27.525Z","updatedAt":"2026-05-21T19:43:27.529Z"},{"id":20005198,"type":"update","message":"We continue to investigate the issue impacting Apex test executions in some sandbox environments. Ongoing investigation of the regression has identified additional changes which need to be reverted to its last known good configuration. The potential fix is currently underway and we will validate remediation once it's complete.\n\nWe will provide an update in 60 minutes or sooner if additional information becomes available.","createdAt":"2026-05-21T18:32:53.711Z","updatedAt":"2026-05-21T18:32:53.715Z"},{"id":20005197,"type":"update","message":"We continue to investigate the issue impacting Apex test executions in some sandbox environments. Ongoing validations of the current fix has shown some success, however we have also identified a potential regression. We are investigating this further to identify the cause.\n\nWe will provide an update in 60 minutes or sooner if additional information becomes available.","createdAt":"2026-05-21T17:36:21.167Z","updatedAt":"2026-05-21T17:36:21.171Z"},{"id":20005196,"type":"impactRadiusIncrease","message":"Investigations have highlighted that the impact radius is broader than initially understood. We have updated the posting to reflect the additional instances experiencing impact, and customers in these instances will receive communications related to this incident going forward.  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At this time, some customers using SOQL queries with filters on External ID fields may experience test class failures due to no rows being returned during test execution. \n\nWe’ll provide an update in 30 minutes or sooner if additional information becomes available.","createdAt":"2026-05-21T16:11:07.102Z","updatedAt":"2026-05-21T16:11:07.111Z"}],"timeline":[{"title":"Update","content":"As of 03:10 UTC, on May 22, 2026, we’ve resolved the issue‌ impacting Apex test executions across all sandbox environments.\nThis issue was due to recent changes that affected our sandbox infrastructure, and to remediate, we performed a fix-forward deployment of multiple last-known-good configurations. Additionally, rolling restarts were performed to clear any cached connections that were preventing full remediation.\nWe apologize for how this incident affected you and your business. 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We have updated the posting to reflect the additional instances experiencing impact, and customers in these instances will receive communications related to this incident going forward.  ","createdAt":"2026-05-21T17:34:10.218Z","updatedAt":"2026-05-21T17:34:10.221Z","entryType":"event","sourceId":5196,"sourceType":"event"},{"title":"Update","content":"We continue to investigate the issue impacting Apex test executions in some sandbox environments.\n\nOur engineering teams have identified a technical trigger and have developed a potential fix, which is currently undergoing validations. 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