[{"id":20004430,"externalId":"icc-f17ca2b2-0f46-4ab7-b1b2-bc78f892e109","message":{"rootCause":null,"actionPlan":null,"pathToResolution":null},"additionalInformation":"Advanced Analytics data is stale as of 09/14/26 1:40 PM UTC","isCore":false,"affectsAll":false,"status":"Active","type":"Degradation","createdAt":"2026-09-14T17:11:08.855Z","updatedAt":"2026-09-18T13:42:24.896Z","instanceKeys":["SPIFF-US1"],"serviceKeys":["Spiff"],"IncidentImpacts":[{"id":20004761,"startTime":"2026-09-14T13:40:00.000Z","endTime":null,"type":"salesforceSpiffFeatureDegradation","severity":"minor","createdAt":"2026-09-14T17:11:08.945Z","updatedAt":"2026-09-14T17:11:52.430Z","startTimeCreatedAt":"2026-09-14T17:11:08.945Z","startTimeModifiedAt":"2026-09-14T17:11:52.431Z","endTimeCreatedAt":null,"endTimeModifiedAt":null}],"IncidentEvents":[{"id":20006090,"type":"investigatingPotentialCause","message":"We are investigating a potential cause of the issue.","createdAt":"2026-09-18T13:42:24.886Z","updatedAt":"2026-09-18T13:42:24.891Z"},{"id":20006079,"type":"investigatingPotentialCause","message":"We are investigating a potential cause of the issue.","createdAt":"2026-09-16T16:32:09.249Z","updatedAt":"2026-09-16T16:32:09.252Z"}],"timeline":[{"title":"Update","content":"We are investigating a potential cause of the issue.","createdAt":"2026-09-18T13:42:24.886Z","updatedAt":"2026-09-18T13:42:24.891Z","entryType":"event","sourceId":20006090,"sourceType":"event"},{"title":"Update","content":"We are investigating a potential cause of the issue.","createdAt":"2026-09-16T16:32:09.249Z","updatedAt":"2026-09-16T16:32:09.252Z","entryType":"event","sourceId":20006079,"sourceType":"event"},{"title":"Degradation Started","content":"salesforceSpiffFeatureDegradation","createdAt":"2026-09-14T17:11:08.945Z","updatedAt":"2026-09-14T17:11:52.431Z","entryType":"impact_start","startTime":"2026-09-14T13:40:00.000Z","sourceId":20004761,"sourceType":"impact","impactStartTime":"2026-09-14T17:11:08.945Z"}]}]