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We've completed deploying a fix across all affected instances. The coupon code component is now visible and working normally for guest users. We apologize for how this incident affected you and your business. We will undertake a full investigation of the incident, establishing the technical trigger, the underlying cause, and preventive action to avoid a repeat in the future.","createdAt":"2026-09-06T19:11:07.676Z","updatedAt":"2026-09-06T19:11:07.680Z"},{"id":20006019,"type":"update","message":"We have verified a fix and begun deploying it across the impacted instances. We expect all environments to receive this update by September 7, 2026.\n\nWe'll provide an update once the fix deployment is completed, or sooner if additional information becomes available.","createdAt":"2026-09-06T14:26:55.881Z","updatedAt":"2026-09-06T14:26:55.885Z"},{"id":20006002,"type":"update","message":"We continue to work on resolving the issue where the standard coupon code component is not visible in B2B Commerce on Core, Developer and Sandbox environments.\nSince our last update, we have completed and verified testing of the fix for the store environments.\nThe deployment of the fix is scheduled for the September 5, 2026, release window (18:00 UTC).\nWe'll provide an update once the fix is deployed, or sooner if additional information becomes available.\n","createdAt":"2026-09-04T06:07:05.272Z","updatedAt":"2026-09-04T06:07:05.278Z"},{"id":20005967,"type":"update","message":"We've made progress on the Standard Coupon Code component issue within the Commerce Store in sandbox environments. As of 01:33 UTC, the fix is confirmed working on a subset of instances, and we’ve moved them on a separate trust post. Guest users on the remaining instances still can't apply coupon codes on the Cart page. We're developing and testing a fix for these instances. \n\nWe'll provide an update within the next few hours or sooner as additional information is available.","createdAt":"2026-09-03T05:27:40.250Z","updatedAt":"2026-09-03T05:27:40.254Z"},{"id":20005961,"type":"update","message":"We're continuing to prepare the targeted fix for deployment. We encountered an intermittent issue during the release process that required us to retry part of the preparation, extending the deployment timeline.\n\nRelease preparation is progressing again, and we've adjusted the rollout schedule accordingly. Once ready, we'll validate the fix in an initial environment before proceeding with the broader deployment. We'll provide another update as significant progress is made.","createdAt":"2026-09-02T18:58:40.734Z","updatedAt":"2026-09-02T18:58:40.739Z"},{"id":20005954,"type":"update","message":"We've determined that the Known Issue (KI) article is no longer a viable workaround, since it requires a code change.\n\nWe're revisiting the targeted fix we developed earlier and aim to deploy it soon. We'll share updates as development and testing progress.\n\nWe'll provide an update as validation completes or when we have a significant update.\n","createdAt":"2026-09-02T11:44:29.185Z","updatedAt":"2026-09-02T11:44:29.188Z"},{"id":20005953,"type":"update","message":"We're developing a Known Issue (KI) article with steps impacted customers can use to resolve the issue. The long-term fix will be included in our upcoming major release in mid October. \n\nOnce the KI article is ready, we'll update this post with more details.","createdAt":"2026-09-02T08:27:13.168Z","updatedAt":"2026-09-02T08:27:13.172Z"},{"id":20005949,"type":"update","message":"We've successfully validated the fix, which will be deployed via our regular release process. In the meantime, we are also developing a temporary workaround that affected customers can implement for immediate relief. \n\nIn parallel, we're investigating whether the issue may affect additional environments beyond the sandbox environments initially identified and are assessing the appropriate remediation path.\n\nWe'll provide another update as significant progress is made.","createdAt":"2026-09-01T18:49:42.685Z","updatedAt":"2026-09-01T18:49:42.690Z"},{"id":20005946,"type":"update","message":"We're continuing to prepare and validate the fix for the issue affecting the Standard Coupon Code component in B2B Commerce Cloud sandbox environments. Once initial testing is complete, we'll progress the fix through additional validation before deployment.\n\nWe'll provide an update in 3 hours or sooner as more information becomes available.","createdAt":"2026-09-01T15:46:07.276Z","updatedAt":"2026-09-01T15:46:07.281Z"},{"id":20005945,"type":"update","message":"We're preparing a test environment that replicates the conditions of the impacted sandbox environment. Once the environment is ready, we'll validate the fix against the issue and proceed with the next steps toward deployment.\n\nWe'll provide an update in 60 minutes or sooner as more information becomes available. ","createdAt":"2026-09-01T14:58:57.031Z","updatedAt":"2026-09-01T14:58:57.036Z"},{"id":20005943,"type":"update","message":"We have identified a fix for the issue and are preparing it for testing. We'll validate the fix and work toward deploying it.\n\nWe'll provide an update in 30 minutes or sooner as more information becomes available.","createdAt":"2026-09-01T14:27:49.483Z","updatedAt":"2026-09-01T14:27:49.488Z"},{"id":20005942,"type":"update","message":"We're investigating an issue where a subset of B2B Commerce Cloud customers may find that the Standard Coupon Code component is not visible on the Cart page following the recent release. As a result, guest users may be unable to view or use the Standard Coupon Code component. The issue is currently limited to sandbox environments. We're working to identify the cause and determine a resolution. \n\nWe'll provide an update in 30 minutes or sooner as more information becomes available.\n","createdAt":"2026-09-01T14:02:41.597Z","updatedAt":"2026-09-01T14:02:41.603Z"}],"timeline":[{"title":"Update","content":"We identified an issue affecting the standard coupon code component on B2B Commerce Store pages, where guest users could not see it on the Cart page. We've completed deploying a fix across all affected instances. The coupon code component is now visible and working normally for guest users. We apologize for how this incident affected you and your business. We will undertake a full investigation of the incident, establishing the technical trigger, the underlying cause, and preventive action to avoid a repeat in the future.","createdAt":"2026-09-06T19:11:07.676Z","updatedAt":"2026-09-06T19:11:07.680Z","entryType":"event","sourceId":20006020,"sourceType":"event"},{"title":"Resolved","content":"Incident Resolved","createdAt":"2026-09-06T19:11:07.670Z","updatedAt":null,"entryType":"impact_end","endTime":"2026-09-06T18:55:00.000Z","sourceId":20004718,"sourceType":"impact","impactStartTime":"2026-09-01T13:56:48.889Z"},{"title":"Update","content":"We have verified a fix and begun deploying it across the impacted instances. We expect all environments to receive this update by September 7, 2026.\n\nWe'll provide an update once the fix deployment is completed, or sooner if additional information becomes available.","createdAt":"2026-09-06T14:26:55.881Z","updatedAt":"2026-09-06T14:26:55.885Z","entryType":"event","sourceId":20006019,"sourceType":"event"},{"title":"Update","content":"We continue to work on resolving the issue where the standard coupon code component is not visible in B2B Commerce on Core, Developer and Sandbox environments.\nSince our last update, we have completed and verified testing of the fix for the store environments.\nThe deployment of the fix is scheduled for the September 5, 2026, release window (18:00 UTC).\nWe'll provide an update once the fix is deployed, or sooner if additional information becomes available.\n","createdAt":"2026-09-04T06:07:05.272Z","updatedAt":"2026-09-04T06:07:05.278Z","entryType":"event","sourceId":20006002,"sourceType":"event"},{"title":"Update","content":"We've made progress on the Standard Coupon Code component issue within the Commerce Store in sandbox environments. As of 01:33 UTC, the fix is confirmed working on a subset of instances, and we’ve moved them on a separate trust post. Guest users on the remaining instances still can't apply coupon codes on the Cart page. We're developing and testing a fix for these instances. \n\nWe'll provide an update within the next few hours or sooner as additional information is available.","createdAt":"2026-09-03T05:27:40.250Z","updatedAt":"2026-09-03T05:27:40.254Z","entryType":"event","sourceId":20005967,"sourceType":"event"},{"title":"Update","content":"We're continuing to prepare the targeted fix for deployment. We encountered an intermittent issue during the release process that required us to retry part of the preparation, extending the deployment timeline.\n\nRelease preparation is progressing again, and we've adjusted the rollout schedule accordingly. Once ready, we'll validate the fix in an initial environment before proceeding with the broader deployment. We'll provide another update as significant progress is made.","createdAt":"2026-09-02T18:58:40.734Z","updatedAt":"2026-09-02T18:58:40.739Z","entryType":"event","sourceId":20005961,"sourceType":"event"},{"title":"Update","content":"We've determined that the Known Issue (KI) article is no longer a viable workaround, since it requires a code change.\n\nWe're revisiting the targeted fix we developed earlier and aim to deploy it soon. We'll share updates as development and testing progress.\n\nWe'll provide an update as validation completes or when we have a significant update.\n","createdAt":"2026-09-02T11:44:29.185Z","updatedAt":"2026-09-02T11:44:29.188Z","entryType":"event","sourceId":20005954,"sourceType":"event"},{"title":"Update","content":"We're developing a Known Issue (KI) article with steps impacted customers can use to resolve the issue. The long-term fix will be included in our upcoming major release in mid October. \n\nOnce the KI article is ready, we'll update this post with more details.","createdAt":"2026-09-02T08:27:13.168Z","updatedAt":"2026-09-02T08:27:13.172Z","entryType":"event","sourceId":20005953,"sourceType":"event"},{"title":"Update","content":"We've successfully validated the fix, which will be deployed via our regular release process. In the meantime, we are also developing a temporary workaround that affected customers can implement for immediate relief. \n\nIn parallel, we're investigating whether the issue may affect additional environments beyond the sandbox environments initially identified and are assessing the appropriate remediation path.\n\nWe'll provide another update as significant progress is made.","createdAt":"2026-09-01T18:49:42.685Z","updatedAt":"2026-09-01T18:49:42.690Z","entryType":"event","sourceId":20005949,"sourceType":"event"},{"title":"Update","content":"We're continuing to prepare and validate the fix for the issue affecting the Standard Coupon Code component in B2B Commerce Cloud sandbox environments. Once initial testing is complete, we'll progress the fix through additional validation before deployment.\n\nWe'll provide an update in 3 hours or sooner as more information becomes available.","createdAt":"2026-09-01T15:46:07.276Z","updatedAt":"2026-09-01T15:46:07.281Z","entryType":"event","sourceId":20005946,"sourceType":"event"},{"title":"Update","content":"We're preparing a test environment that replicates the conditions of the impacted sandbox environment. Once the environment is ready, we'll validate the fix against the issue and proceed with the next steps toward deployment.\n\nWe'll provide an update in 60 minutes or sooner as more information becomes available. ","createdAt":"2026-09-01T14:58:57.031Z","updatedAt":"2026-09-01T14:58:57.036Z","entryType":"event","sourceId":20005945,"sourceType":"event"},{"title":"Update","content":"We have identified a fix for the issue and are preparing it for testing. We'll validate the fix and work toward deploying it.\n\nWe'll provide an update in 30 minutes or sooner as more information becomes available.","createdAt":"2026-09-01T14:27:49.483Z","updatedAt":"2026-09-01T14:27:49.488Z","entryType":"event","sourceId":20005943,"sourceType":"event"},{"title":"Update","content":"We're investigating an issue where a subset of B2B Commerce Cloud customers may find that the Standard Coupon Code component is not visible on the Cart page following the recent release. As a result, guest users may be unable to view or use the Standard Coupon Code component. The issue is currently limited to sandbox environments. We're working to identify the cause and determine a resolution. \n\nWe'll provide an update in 30 minutes or sooner as more information becomes available.\n","createdAt":"2026-09-01T14:02:41.597Z","updatedAt":"2026-09-01T14:02:41.603Z","entryType":"event","sourceId":20005942,"sourceType":"event"},{"title":"Degradation Started","content":"featurePerfDegradation","createdAt":"2026-09-01T13:56:48.889Z","updatedAt":null,"entryType":"impact_start","startTime":"2026-08-29T01:00:00.000Z","sourceId":20004718,"sourceType":"impact","impactStartTime":"2026-09-01T13:56:48.889Z"}]},{"id":20004388,"externalId":"94832119","message":{"rootCause":null,"actionPlan":null,"pathToResolution":null},"additionalInformation":"Impact to private spaces from this incident was resolved on September 2, 2026 for a subset of impacted services. For details, please visit the Trust post here:  https://status.salesforce.com/incidents/20004391","isCore":false,"affectsAll":false,"status":"Resolved","type":"Degradation","createdAt":"2026-09-01T21:45:36.061Z","updatedAt":"2026-09-03T01:10:57.857Z","instanceKeys":["RUNTIMEPLANE-US"],"serviceKeys":["CloudHub20Spaces-US-EAST-1"],"IncidentImpacts":[{"id":20004719,"startTime":"2026-08-19T00:54:00.000Z","endTime":"2026-09-02T20:29:00.000Z","type":"muleSoftPerformanceDegradation","severity":"minor","createdAt":"2026-09-01T21:45:36.152Z","updatedAt":"2026-09-03T01:10:37.554Z","startTimeCreatedAt":"2026-09-01T21:45:36.152Z","startTimeModifiedAt":null,"endTimeCreatedAt":"2026-09-03T01:10:37.555Z","endTimeModifiedAt":null}],"IncidentEvents":[{"id":20005965,"type":"update","message":"All remaining impacted private spaces for private CloudHub 2.0 spaces in the US-EAST-1 region have now been successfully mitigated. Customers are now able to deploy, update, restart, or scale their applications as expected.\n\nWe will fully investigate the incident, confirming the technical trigger, the underlying cause, and preventive action to avoid a repeat in the future. We apologize for how you and your business may have been affected by this incident.","createdAt":"2026-09-03T01:10:37.561Z","updatedAt":"2026-09-03T01:10:37.565Z"},{"id":20005956,"type":"update","message":"We've restored all other previously impacted private spaces to normal operation. We continue to work on restoring the impact to private CloudHub 2.0 space in the US-EAST-1 region where customers may be unable to deploy, update, restart, or scale their applications. We'll provide an update as additional information becomes available.","createdAt":"2026-09-02T17:14:57.599Z","updatedAt":"2026-09-02T17:14:57.602Z"},{"id":20005952,"type":"update","message":"We have made significant progress restoring most of the private spaces affected by this issue, with the majority now in a healthy state. We're continuing network configuration and certificate management fixes for the remaining spaces so customers can resume deploying, updating, restarting, and scaling applications. \n\nWe'll provide an update as additional information becomes available.","createdAt":"2026-09-02T04:47:06.183Z","updatedAt":"2026-09-02T04:47:06.186Z"},{"id":20005951,"type":"update","message":"We’ve identified some private spaces on which customers might not be able to deploy new applications, update existing applications, scale applications up or down, or restart applications. MuleSoft engineering is working on a mitigation, during which, impacted customers will observe their applications being graceful terminated and restarted. No action is needed from customers during this operation\n\nWe'll provide another update as additional information becomes available.","createdAt":"2026-09-01T21:45:36.157Z","updatedAt":"2026-09-01T21:45:36.160Z"}],"timeline":[{"title":"Update","content":"All remaining impacted private spaces for private CloudHub 2.0 spaces in the US-EAST-1 region have now been successfully mitigated. Customers are now able to deploy, update, restart, or scale their applications as expected.\n\nWe will fully investigate the incident, confirming the technical trigger, the underlying cause, and preventive action to avoid a repeat in the future. We apologize for how you and your business may have been affected by this incident.","createdAt":"2026-09-03T01:10:37.561Z","updatedAt":"2026-09-03T01:10:37.565Z","entryType":"event","sourceId":20005965,"sourceType":"event"},{"title":"Resolved","content":"Incident Resolved","createdAt":"2026-09-03T01:10:37.555Z","updatedAt":null,"entryType":"impact_end","endTime":"2026-09-02T20:29:00.000Z","sourceId":20004719,"sourceType":"impact","impactStartTime":"2026-09-01T21:45:36.152Z"},{"title":"Update","content":"We've restored all other previously impacted private spaces to normal operation. We continue to work on restoring the impact to private CloudHub 2.0 space in the US-EAST-1 region where customers may be unable to deploy, update, restart, or scale their applications. We'll provide an update as additional information becomes available.","createdAt":"2026-09-02T17:14:57.599Z","updatedAt":"2026-09-02T17:14:57.602Z","entryType":"event","sourceId":20005956,"sourceType":"event"},{"title":"Update","content":"We have made significant progress restoring most of the private spaces affected by this issue, with the majority now in a healthy state. We're continuing network configuration and certificate management fixes for the remaining spaces so customers can resume deploying, updating, restarting, and scaling applications. \n\nWe'll provide an update as additional information becomes available.","createdAt":"2026-09-02T04:47:06.183Z","updatedAt":"2026-09-02T04:47:06.186Z","entryType":"event","sourceId":20005952,"sourceType":"event"},{"title":"Update","content":"We’ve identified some private spaces on which customers might not be able to deploy new applications, update existing applications, scale applications up or down, or restart applications. MuleSoft engineering is working on a mitigation, during which, impacted customers will observe their applications being graceful terminated and restarted. No action is needed from customers during this operation\n\nWe'll provide another update as additional information becomes available.","createdAt":"2026-09-01T21:45:36.157Z","updatedAt":"2026-09-01T21:45:36.160Z","entryType":"event","sourceId":20005951,"sourceType":"event"},{"title":"Degradation Started","content":"muleSoftPerformanceDegradation","createdAt":"2026-09-01T21:45:36.152Z","updatedAt":null,"entryType":"impact_start","startTime":"2026-08-19T00:54:00.000Z","sourceId":20004719,"sourceType":"impact","impactStartTime":"2026-09-01T21:45:36.152Z"}]},{"id":20004389,"externalId":"94846096","message":{"rootCause":null,"actionPlan":null,"pathToResolution":null},"additionalInformation":"","isCore":false,"affectsAll":false,"status":"Resolved","type":"Degradation","createdAt":"2026-09-02T01:57:12.332Z","updatedAt":"2026-09-02T04:26:47.702Z","instanceKeys":["SWE10","SWE16","SWE52","SWE64","SWE80","USA726","USA960","USA1000","USA1018","USA1038","USA1072","USA1082"],"serviceKeys":["analytics"],"IncidentImpacts":[{"id":20004720,"startTime":"2026-08-31T14:05:00.000Z","endTime":"2026-09-02T03:51:00.000Z","type":"featurePerfDegradation","severity":"minor","createdAt":"2026-09-02T01:57:12.423Z","updatedAt":"2026-09-02T04:26:47.696Z","startTimeCreatedAt":"2026-09-02T01:57:12.423Z","startTimeModifiedAt":"2026-09-02T04:26:47.697Z","endTimeCreatedAt":"2026-09-02T04:26:47.697Z","endTimeModifiedAt":null}],"IncidentEvents":[],"timeline":[{"title":"Resolved","content":"Incident Resolved","createdAt":"2026-09-02T04:26:47.697Z","updatedAt":null,"entryType":"impact_end","endTime":"2026-09-02T03:51:00.000Z","sourceId":20004720,"sourceType":"impact","impactStartTime":"2026-09-02T01:57:12.423Z"},{"title":"Degradation Started","content":"featurePerfDegradation","createdAt":"2026-09-02T01:57:12.423Z","updatedAt":"2026-09-02T04:26:47.697Z","entryType":"impact_start","startTime":"2026-08-31T14:05:00.000Z","sourceId":20004720,"sourceType":"impact","impactStartTime":"2026-09-02T01:57:12.423Z"}]},{"id":20004390,"externalId":"94872003","message":{"rootCause":null,"actionPlan":null,"pathToResolution":null},"additionalInformation":"","isCore":false,"affectsAll":false,"status":"Resolved","type":"Degradation","createdAt":"2026-09-02T17:08:14.093Z","updatedAt":"2026-09-02T17:08:14.194Z","instanceKeys":["USA28S","USA276","USA348","USA478","USA490S","USA494","USA584","USA604","USA628","USA664S","USA680","USA700","USA710S","USA744","USA752S","USA760S","USA770S","USA792S","USA830","USA934S","USA1184"],"serviceKeys":["AgentforceContactCenter"],"IncidentImpacts":[{"id":20004721,"startTime":"2026-09-02T12:38:00.000Z","endTime":"2026-09-02T15:12:00.000Z","type":"featureServiceDisruption","severity":"minor","createdAt":"2026-09-02T17:08:14.184Z","updatedAt":"2026-09-02T17:08:14.188Z","startTimeCreatedAt":"2026-09-02T17:08:14.185Z","startTimeModifiedAt":null,"endTimeCreatedAt":"2026-09-02T17:08:14.185Z","endTimeModifiedAt":null}],"IncidentEvents":[{"id":20005955,"type":"update","message":"We’ve resolved an issue affecting Agentforce Contact Center where transcriptions for calls routed to human agents were unavailable. Calls, call recordings, and bot-transcriptions for Agentforce-handled conversations remained operational throughout the incident. Service was restored as of 15:12 UTC on September 2, and human-agent call transcriptions are now available as expected.\n\nWe apologize for how this incident affected you and your business. We will undertake a full investigation of the incident, establishing the technical trigger, the underlying cause, and preventive action to avoid a repeat in the future.\n","createdAt":"2026-09-02T17:08:14.190Z","updatedAt":"2026-09-02T17:08:14.193Z"}],"timeline":[{"title":"Update","content":"We’ve resolved an issue affecting Agentforce Contact Center where transcriptions for calls routed to human agents were unavailable. Calls, call recordings, and bot-transcriptions for Agentforce-handled conversations remained operational throughout the incident. Service was restored as of 15:12 UTC on September 2, and human-agent call transcriptions are now available as expected.\n\nWe apologize for how this incident affected you and your business. We will undertake a full investigation of the incident, establishing the technical trigger, the underlying cause, and preventive action to avoid a repeat in the future.\n","createdAt":"2026-09-02T17:08:14.190Z","updatedAt":"2026-09-02T17:08:14.193Z","entryType":"event","sourceId":20005955,"sourceType":"event"},{"title":"Resolved","content":"Incident Resolved","createdAt":"2026-09-02T17:08:14.185Z","updatedAt":null,"entryType":"impact_end","endTime":"2026-09-02T15:12:00.000Z","sourceId":20004721,"sourceType":"impact","impactStartTime":"2026-09-02T17:08:14.185Z"},{"title":"Degradation Started","content":"featureServiceDisruption","createdAt":"2026-09-02T17:08:14.185Z","updatedAt":null,"entryType":"impact_start","startTime":"2026-09-02T12:38:00.000Z","sourceId":20004721,"sourceType":"impact","impactStartTime":"2026-09-02T17:08:14.185Z"}]},{"id":20004391,"externalId":"94832119","message":{"rootCause":null,"actionPlan":null,"pathToResolution":null},"additionalInformation":"Impact to private spaces from this incident was resolved on September 2, 2026. For full details, please visit the Trust post here: https://status.salesforce.com/incidents/20004388","isCore":false,"affectsAll":false,"status":"Resolved","type":"Degradation","createdAt":"2026-09-02T17:14:23.880Z","updatedAt":"2026-09-02T20:42:07.822Z","instanceKeys":["RUNTIMEPLANE-US"],"serviceKeys":["CloudHub20Applications-US-EAST-2","CloudHub20Applications-US-WEST-1","CloudHub20Applications-US-WEST-2"],"IncidentImpacts":[{"id":20004722,"startTime":"2026-08-19T00:54:00.000Z","endTime":"2026-09-02T20:29:00.000Z","type":"muleSoftPerformanceDegradation","severity":"minor","createdAt":"2026-09-02T17:14:23.979Z","updatedAt":"2026-09-02T20:42:07.805Z","startTimeCreatedAt":"2026-09-02T17:14:23.979Z","startTimeModifiedAt":null,"endTimeCreatedAt":"2026-09-02T17:14:23.979Z","endTimeModifiedAt":"2026-09-02T20:42:07.805Z"}],"IncidentEvents":[{"id":20005964,"type":"update","message":"All remaining impacted private spaces for private CloudHub 2.0 spaces in the US-EAST-1 region have now been successfully mitigated. Customers are now able to deploy, update, restart, or scale their applications as expected.\n\nWe will fully investigate the incident, confirming the technical trigger, the underlying cause, and preventive action to avoid a repeat in the future. We apologize for how you and your business may have been affected by this incident.","createdAt":"2026-09-02T20:42:07.812Z","updatedAt":"2026-09-02T20:42:07.816Z"},{"id":20005957,"type":"update","message":"We’ve identified and issue where some customers may have been unable to deploy, update, restart, or scale their applications. We've restored the impacted private spaces to normal operation","createdAt":"2026-09-02T17:21:16.915Z","updatedAt":"2026-09-02T17:21:16.920Z"}],"timeline":[{"title":"Update","content":"All remaining impacted private spaces for private CloudHub 2.0 spaces in the US-EAST-1 region have now been successfully mitigated. Customers are now able to deploy, update, restart, or scale their applications as expected.\n\nWe will fully investigate the incident, confirming the technical trigger, the underlying cause, and preventive action to avoid a repeat in the future. We apologize for how you and your business may have been affected by this incident.","createdAt":"2026-09-02T20:42:07.812Z","updatedAt":"2026-09-02T20:42:07.816Z","entryType":"event","sourceId":20005964,"sourceType":"event"},{"title":"Update","content":"We’ve identified and issue where some customers may have been unable to deploy, update, restart, or scale their applications. 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We deployed a configuration change to the affected environments, and monitoring confirms the unexpected session behavior has stopped.\n\nWe apologize for how this incident affected you and your business. We will thoroughly investigate the incident, confirming the technical trigger, the underlying cause, and preventive actions to avoid a repeat in the future.","createdAt":"2026-09-02T18:29:12.753Z","updatedAt":"2026-09-02T18:29:12.757Z"},{"id":20005959,"type":"update","message":"We're investigating an issue affecting a subset of sandbox and production environments where users may experience their sessions expiring shortly after signing in, requiring them to authenticate again.\n\nWe've identified a recent change that may be contributing to the issue and are deploying a configuration change to mitigate the impact. We're monitoring the rollout and validating recovery.\n\nWe'll provide an update in 30 minutes or sooner as more information becomes available.","createdAt":"2026-09-02T18:02:01.888Z","updatedAt":"2026-09-02T18:02:01.892Z"},{"id":20005958,"type":"startTimeRevision","message":"Upon further investigation, we've determined that the start time of impact is different than initially understood. We've revised the start time of the Trust post to more accurately reflect the time customers may have begun to experience impact. We apologize for any confusion caused by this.","createdAt":"2026-09-02T17:52:45.220Z","updatedAt":"2026-09-02T17:52:45.223Z"}],"timeline":[{"title":"Update","content":"We’ve resolved the issue affecting a subset of sandbox and production environments where users experienced their sessions expiring shortly after signing in, requiring them to authenticate again. We deployed a configuration change to the affected environments, and monitoring confirms the unexpected session behavior has stopped.\n\nWe apologize for how this incident affected you and your business. We will thoroughly investigate the incident, confirming the technical trigger, the underlying cause, and preventive actions to avoid a repeat in the future.","createdAt":"2026-09-02T18:29:12.753Z","updatedAt":"2026-09-02T18:29:12.757Z","entryType":"event","sourceId":20005960,"sourceType":"event"},{"title":"Resolved","content":"Incident Resolved","createdAt":"2026-09-02T18:29:12.741Z","updatedAt":null,"entryType":"impact_end","endTime":"2026-09-02T18:06:00.000Z","sourceId":20004724,"sourceType":"impact","impactStartTime":"2026-09-02T17:47:28.599Z"},{"title":"Update","content":"We're investigating an issue affecting a subset of sandbox and production environments where users may experience their sessions expiring shortly after signing in, requiring them to authenticate again.\n\nWe've identified a recent change that may be contributing to the issue and are deploying a configuration change to mitigate the impact. We're monitoring the rollout and validating recovery.\n\nWe'll provide an update in 30 minutes or sooner as more information becomes available.","createdAt":"2026-09-02T18:02:01.888Z","updatedAt":"2026-09-02T18:02:01.892Z","entryType":"event","sourceId":20005959,"sourceType":"event"},{"title":"Update","content":"Upon further investigation, we've determined that the start time of impact is different than initially understood. We've revised the start time of the Trust post to more accurately reflect the time customers may have begun to experience impact. We apologize for any confusion caused by this.","createdAt":"2026-09-02T17:52:45.220Z","updatedAt":"2026-09-02T17:52:45.223Z","entryType":"event","sourceId":20005958,"sourceType":"event"},{"title":"Degradation Started","content":"featurePerfDegradation","createdAt":"2026-09-02T17:47:28.599Z","updatedAt":"2026-09-02T17:52:45.217Z","entryType":"impact_start","startTime":"2026-08-29T00:45:00.000Z","sourceId":20004724,"sourceType":"impact","impactStartTime":"2026-09-02T17:47:28.599Z"}]},{"id":20004394,"externalId":"94881921","message":{"rootCause":null,"actionPlan":null,"pathToResolution":null},"additionalInformation":"","isCore":false,"affectsAll":false,"status":"Resolved","type":"Degradation","createdAt":"2026-09-02T19:33:25.258Z","updatedAt":"2026-09-03T01:10:45.455Z","instanceKeys":["MULESOFTENHANCEDEXPERIENCE-AU","MULESOFTENHANCEDEXPERIENCE-CA","MULESOFTENHANCEDEXPERIENCE-EU","MULESOFTENHANCEDEXPERIENCE-IN","MULESOFTENHANCEDEXPERIENCE-JP","MULESOFTENHANCEDEXPERIENCE-US"],"serviceKeys":["MuleSoftAgent"],"IncidentImpacts":[{"id":20004725,"startTime":"2026-08-28T09:30:00.000Z","endTime":"2026-09-03T00:34:00.000Z","type":"muleSoftFeatureDegradation","severity":"minor","createdAt":"2026-09-02T19:33:25.358Z","updatedAt":"2026-09-03T01:10:45.441Z","startTimeCreatedAt":"2026-09-02T19:33:25.358Z","startTimeModifiedAt":null,"endTimeCreatedAt":"2026-09-03T01:10:45.441Z","endTimeModifiedAt":null}],"IncidentEvents":[{"id":20005966,"type":"update","message":"We’ve deployed the fix to production instances across all impacted regions. As of 00:34 UTC, September 3, testing and monitoring confirms performance dashboards are displaying correctly. Validation checks are now complete. \n\nThis is the final update for this incident. We apologize for any inconvenience this issue has caused to customers. \n","createdAt":"2026-09-03T01:10:45.447Z","updatedAt":"2026-09-03T01:10:45.450Z"},{"id":20005963,"type":"update","message":"We don’t have any updates to provide at this time, as we’re still testing and validating the potential fix. More information will be provided as soon as it becomes available.","createdAt":"2026-09-02T20:32:11.886Z","updatedAt":"2026-09-02T20:32:11.891Z"},{"id":20005962,"type":"update","message":"We have identified an issue where customers viewing Agent Broker and Flex Gateway metrics are seeing zero values instead of expected data. Our teams have identified the technical trigger and are currently testing and validating a fix before deploying it to all affected areas. \n\nWe'll provide an update in 30 minutes or sooner if additional information becomes available.\n","createdAt":"2026-09-02T19:46:18.848Z","updatedAt":"2026-09-02T19:46:18.853Z"}],"timeline":[{"title":"Update","content":"We’ve deployed the fix to production instances across all impacted regions. As of 00:34 UTC, September 3, testing and monitoring confirms performance dashboards are displaying correctly. Validation checks are now complete. \n\nThis is the final update for this incident. We apologize for any inconvenience this issue has caused to customers. \n","createdAt":"2026-09-03T01:10:45.447Z","updatedAt":"2026-09-03T01:10:45.450Z","entryType":"event","sourceId":20005966,"sourceType":"event"},{"title":"Resolved","content":"Incident Resolved","createdAt":"2026-09-03T01:10:45.441Z","updatedAt":null,"entryType":"impact_end","endTime":"2026-09-03T00:34:00.000Z","sourceId":20004725,"sourceType":"impact","impactStartTime":"2026-09-02T19:33:25.358Z"},{"title":"Update","content":"We don’t have any updates to provide at this time, as we’re still testing and validating the potential fix. More information will be provided as soon as it becomes available.","createdAt":"2026-09-02T20:32:11.886Z","updatedAt":"2026-09-02T20:32:11.891Z","entryType":"event","sourceId":20005963,"sourceType":"event"},{"title":"Update","content":"We have identified an issue where customers viewing Agent Broker and Flex Gateway metrics are seeing zero values instead of expected data. Our teams have identified the technical trigger and are currently testing and validating a fix before deploying it to all affected areas. \n\nWe'll provide an update in 30 minutes or sooner if additional information becomes available.\n","createdAt":"2026-09-02T19:46:18.848Z","updatedAt":"2026-09-02T19:46:18.853Z","entryType":"event","sourceId":20005962,"sourceType":"event"},{"title":"Degradation Started","content":"muleSoftFeatureDegradation","createdAt":"2026-09-02T19:33:25.358Z","updatedAt":null,"entryType":"impact_start","startTime":"2026-08-28T09:30:00.000Z","sourceId":20004725,"sourceType":"impact","impactStartTime":"2026-09-02T19:33:25.358Z"}]},{"id":20004395,"externalId":"94818293","message":{"rootCause":null,"actionPlan":null,"pathToResolution":null},"additionalInformation":"For additional details and the full incident history, please visit: https://status.salesforce.com/incidents/20004387","isCore":false,"affectsAll":false,"status":"Resolved","type":"Degradation","createdAt":"2026-09-03T05:31:53.064Z","updatedAt":"2026-09-03T05:33:47.572Z","instanceKeys":["USA448S","USA870S"],"serviceKeys":["B2BCommerce"],"IncidentImpacts":[{"id":20004726,"startTime":"2026-08-29T01:00:00.000Z","endTime":"2026-09-03T01:33:00.000Z","type":"featurePerfDegradation","severity":"minor","createdAt":"2026-09-03T05:31:53.154Z","updatedAt":"2026-09-03T05:33:47.556Z","startTimeCreatedAt":"2026-09-03T05:31:53.154Z","startTimeModifiedAt":null,"endTimeCreatedAt":"2026-09-03T05:33:47.557Z","endTimeModifiedAt":null}],"IncidentEvents":[{"id":20005968,"type":"update","message":"As of 01:33 UTC on September 3, 2026, we deployed the fix and resolved the Standard Coupon Code component issue affecting Commerce Store (Lightning Web Runtime, LWR). Guest users on these instances can now see and apply coupon codes on the Cart page as expected. \n\nWe apologize for how you and your business may have been affected by this incident","createdAt":"2026-09-03T05:33:47.564Z","updatedAt":"2026-09-03T05:33:47.568Z"}],"timeline":[{"title":"Update","content":"As of 01:33 UTC on September 3, 2026, we deployed the fix and resolved the Standard Coupon Code component issue affecting Commerce Store (Lightning Web Runtime, LWR). Guest users on these instances can now see and apply coupon codes on the Cart page as expected. \n\nWe apologize for how you and your business may have been affected by this incident","createdAt":"2026-09-03T05:33:47.564Z","updatedAt":"2026-09-03T05:33:47.568Z","entryType":"event","sourceId":20005968,"sourceType":"event"},{"title":"Resolved","content":"Incident Resolved","createdAt":"2026-09-03T05:33:47.557Z","updatedAt":null,"entryType":"impact_end","endTime":"2026-09-03T01:33:00.000Z","sourceId":20004726,"sourceType":"impact","impactStartTime":"2026-09-03T05:31:53.154Z"},{"title":"Degradation Started","content":"featurePerfDegradation","createdAt":"2026-09-03T05:31:53.154Z","updatedAt":null,"entryType":"impact_start","startTime":"2026-08-29T01:00:00.000Z","sourceId":20004726,"sourceType":"impact","impactStartTime":"2026-09-03T05:31:53.154Z"}]},{"id":20004396,"externalId":"94916310","message":{"rootCause":null,"actionPlan":null,"pathToResolution":null},"additionalInformation":"","isCore":false,"affectsAll":false,"status":"Resolved","type":"Disruption","createdAt":"2026-09-03T08:11:27.846Z","updatedAt":"2026-09-03T12:54:59.357Z","instanceKeys":["POD287","POD295","POD359"],"serviceKeys":["B2CCore"],"IncidentImpacts":[{"id":20004727,"startTime":"2026-09-03T06:43:00.000Z","endTime":"2026-09-03T12:36:00.000Z","type":"ccStorefrontSAndOrBusinessManagerUnavailable","severity":"major","createdAt":"2026-09-03T08:11:27.926Z","updatedAt":"2026-09-03T12:54:54.830Z","startTimeCreatedAt":"2026-09-03T08:11:27.926Z","startTimeModifiedAt":"2026-09-03T08:50:15.985Z","endTimeCreatedAt":"2026-09-03T12:54:54.831Z","endTimeModifiedAt":null}],"IncidentEvents":[{"id":20005984,"type":"update","message":"We’ve resolved the issue impacting Storefront and Business Manager access for a subset of B2C Commerce Cloud customers. The issue was caused by a misconfigured setting in a legacy configuration that impacted application connectivity following the recent release. \nWe applied the required corrections to the affected customer instances, and restarted the impacted applications, which resolved the issue.\n\nWe apologize for the inconvenience this issue may have caused and appreciate your patience while we worked to restore service.","createdAt":"2026-09-03T12:54:54.837Z","updatedAt":"2026-09-03T12:54:54.841Z"},{"id":20005983,"type":"update","message":"We’ve identified the cause as a misconfigured setting that's impacting application connectivity following the recent release. We successfully tested a configuration correction and confirmed that restarting the application restored connectivity. We’re now applying the same to ‌affected customer instances and validating the results. \n\nWe’ll provide an update within 30 minutes, or sooner if additional information becomes available.\n","createdAt":"2026-09-03T12:31:50.151Z","updatedAt":"2026-09-03T12:31:50.155Z"},{"id":20005982,"type":"update","message":"We’ve identified a possible cause tied to a recent release that may be impacting the application’s responsiveness and preventing it from returning to a healthy state. We’re working to determine whether changes to the recent release can restore service. \n\nWe’ll provide an update within 30 minutes, or sooner if additional information becomes available.\n","createdAt":"2026-09-03T12:02:54.669Z","updatedAt":"2026-09-03T12:02:54.672Z"},{"id":20005980,"type":"update","message":"We’ve resolved the issue identified during the rollback pre-check. However, Storefront and Business Manager remain unavailable, as the impacted application remains in an unhealthy state, which is preventing the targeted rollback from proceeding. We’re investigating the cause and continuing recovery efforts to restore access.\n\nWe will provide our next update within 30 minutes, or sooner if more information becomes available.\n","createdAt":"2026-09-03T11:30:11.700Z","updatedAt":"2026-09-03T11:30:11.704Z"},{"id":20005978,"type":"update","message":"We’re completing pre-checks before proceeding with the targeted rollback. We've identified an issue during this validation step, and are working to resolve it before moving forward.\n\nWe’ll provide the next update within 30 minutes or sooner as more information becomes available.","createdAt":"2026-09-03T10:57:54.180Z","updatedAt":"2026-09-03T10:57:54.184Z"},{"id":20005976,"type":"update","message":"We identified and stopped the service responsible for the overwrite and manually repaired the configuration, but this didn't restore service. We’re now evaluating a targeted rollback of the recent release as the next step to restore Storefront and Business Manager access.\n\nWe’ll provide the next update within 30 minutes or sooner as more information becomes available.\n","createdAt":"2026-09-03T10:29:06.072Z","updatedAt":"2026-09-03T10:29:06.077Z"},{"id":20005973,"type":"update","message":"We’ve applied the targeted configuration fix, but service hasn't yet been restored for the affected customers. We’re investigating why the updated configuration isn't being reflected as expected and reviewing logs to identify the issue preventing the impacted services from reconnecting successfully.\n\nWe’ll provide the next update within 30 minutes or sooner as more information becomes available.","createdAt":"2026-09-03T09:40:36.475Z","updatedAt":"2026-09-03T09:40:36.478Z"},{"id":20005972,"type":"update","message":"We’ve identified that the issue is related to application restart failures following a recent deployment. The deployment removed a required network configuration entry, preventing the impacted services from connecting to the application servers. We're applying a targeted configuration fix to restore the missing network address entry and enable the impacted services to reconnect.\n\nWe’ll provide the next update within 30 minutes or sooner as more information becomes available.","createdAt":"2026-09-03T09:20:01.943Z","updatedAt":"2026-09-03T09:20:01.947Z"},{"id":20005971,"type":"startTimeRevision","message":"Upon further investigation, we've determined that the start time of impact is different than initially understood. We've revised the start time of the Trust post to more accurately reflect the time customers may have begun to experience impact. We apologize for any confusion caused by this.","createdAt":"2026-09-03T08:50:15.990Z","updatedAt":"2026-09-03T08:50:15.993Z"},{"id":20005970,"type":"update","message":"We’re continuing to investigate an issue with Storefront and Business Manager unavailability, following a recent release. We’re checking the potential connection to the release and working to identify the underlying cause and restore service.\n\nWe'll provide the next update within 30 minutes or sooner as more information becomes available.","createdAt":"2026-09-03T08:45:18.096Z","updatedAt":"2026-09-03T08:45:18.099Z"},{"id":20005969,"type":"update","message":"We’re investigating an issue where a subset of B2C Commerce Cloud customers are experiencing Storefront and Business Manager unavailability following a recent release. We’re investigating and working to restore service.\n\nWe'll provide an update 30 minutes or sooner as more information becomes available.\n","createdAt":"2026-09-03T08:17:38.261Z","updatedAt":"2026-09-03T08:17:38.266Z"}],"timeline":[{"title":"Update","content":"We’ve resolved the issue impacting Storefront and Business Manager access for a subset of B2C Commerce Cloud customers. The issue was caused by a misconfigured setting in a legacy configuration that impacted application connectivity following the recent release. \nWe applied the required corrections to the affected customer instances, and restarted the impacted applications, which resolved the issue.\n\nWe apologize for the inconvenience this issue may have caused and appreciate your patience while we worked to restore service.","createdAt":"2026-09-03T12:54:54.837Z","updatedAt":"2026-09-03T12:54:54.841Z","entryType":"event","sourceId":20005984,"sourceType":"event"},{"title":"Resolved","content":"Incident Resolved","createdAt":"2026-09-03T12:54:54.831Z","updatedAt":null,"entryType":"impact_end","endTime":"2026-09-03T12:36:00.000Z","sourceId":20004727,"sourceType":"impact","impactStartTime":"2026-09-03T08:11:27.926Z"},{"title":"Update","content":"We’ve identified the cause as a misconfigured setting that's impacting application connectivity following the recent release. We successfully tested a configuration correction and confirmed that restarting the application restored connectivity. We’re now applying the same to ‌affected customer instances and validating the results. \n\nWe’ll provide an update within 30 minutes, or sooner if additional information becomes available.\n","createdAt":"2026-09-03T12:31:50.151Z","updatedAt":"2026-09-03T12:31:50.155Z","entryType":"event","sourceId":20005983,"sourceType":"event"},{"title":"Update","content":"We’ve identified a possible cause tied to a recent release that may be impacting the application’s responsiveness and preventing it from returning to a healthy state. We’re working to determine whether changes to the recent release can restore service. \n\nWe’ll provide an update within 30 minutes, or sooner if additional information becomes available.\n","createdAt":"2026-09-03T12:02:54.669Z","updatedAt":"2026-09-03T12:02:54.672Z","entryType":"event","sourceId":20005982,"sourceType":"event"},{"title":"Update","content":"We’ve resolved the issue identified during the rollback pre-check. However, Storefront and Business Manager remain unavailable, as the impacted application remains in an unhealthy state, which is preventing the targeted rollback from proceeding. We’re investigating the cause and continuing recovery efforts to restore access.\n\nWe will provide our next update within 30 minutes, or sooner if more information becomes available.\n","createdAt":"2026-09-03T11:30:11.700Z","updatedAt":"2026-09-03T11:30:11.704Z","entryType":"event","sourceId":20005980,"sourceType":"event"},{"title":"Update","content":"We’re completing pre-checks before proceeding with the targeted rollback. We've identified an issue during this validation step, and are working to resolve it before moving forward.\n\nWe’ll provide the next update within 30 minutes or sooner as more information becomes available.","createdAt":"2026-09-03T10:57:54.180Z","updatedAt":"2026-09-03T10:57:54.184Z","entryType":"event","sourceId":20005978,"sourceType":"event"},{"title":"Update","content":"We identified and stopped the service responsible for the overwrite and manually repaired the configuration, but this didn't restore service. We’re now evaluating a targeted rollback of the recent release as the next step to restore Storefront and Business Manager access.\n\nWe’ll provide the next update within 30 minutes or sooner as more information becomes available.\n","createdAt":"2026-09-03T10:29:06.072Z","updatedAt":"2026-09-03T10:29:06.077Z","entryType":"event","sourceId":20005976,"sourceType":"event"},{"title":"Update","content":"We’ve applied the targeted configuration fix, but service hasn't yet been restored for the affected customers. We’re investigating why the updated configuration isn't being reflected as expected and reviewing logs to identify the issue preventing the impacted services from reconnecting successfully.\n\nWe’ll provide the next update within 30 minutes or sooner as more information becomes available.","createdAt":"2026-09-03T09:40:36.475Z","updatedAt":"2026-09-03T09:40:36.478Z","entryType":"event","sourceId":20005973,"sourceType":"event"},{"title":"Update","content":"We’ve identified that the issue is related to application restart failures following a recent deployment. The deployment removed a required network configuration entry, preventing the impacted services from connecting to the application servers. We're applying a targeted configuration fix to restore the missing network address entry and enable the impacted services to reconnect.\n\nWe’ll provide the next update within 30 minutes or sooner as more information becomes available.","createdAt":"2026-09-03T09:20:01.943Z","updatedAt":"2026-09-03T09:20:01.947Z","entryType":"event","sourceId":20005972,"sourceType":"event"},{"title":"Update","content":"Upon further investigation, we've determined that the start time of impact is different than initially understood. We've revised the start time of the Trust post to more accurately reflect the time customers may have begun to experience impact. We apologize for any confusion caused by this.","createdAt":"2026-09-03T08:50:15.990Z","updatedAt":"2026-09-03T08:50:15.993Z","entryType":"event","sourceId":20005971,"sourceType":"event"},{"title":"Update","content":"We’re continuing to investigate an issue with Storefront and Business Manager unavailability, following a recent release. We’re checking the potential connection to the release and working to identify the underlying cause and restore service.\n\nWe'll provide the next update within 30 minutes or sooner as more information becomes available.","createdAt":"2026-09-03T08:45:18.096Z","updatedAt":"2026-09-03T08:45:18.099Z","entryType":"event","sourceId":20005970,"sourceType":"event"},{"title":"Update","content":"We’re investigating an issue where a subset of B2C Commerce Cloud customers are experiencing Storefront and Business Manager unavailability following a recent release. We’re investigating and working to restore service.\n\nWe'll provide an update 30 minutes or sooner as more information becomes available.\n","createdAt":"2026-09-03T08:17:38.261Z","updatedAt":"2026-09-03T08:17:38.266Z","entryType":"event","sourceId":20005969,"sourceType":"event"},{"title":"Disruption Started","content":"ccStorefrontSAndOrBusinessManagerUnavailable","createdAt":"2026-09-03T08:11:27.926Z","updatedAt":"2026-09-03T08:50:15.985Z","entryType":"impact_start","startTime":"2026-09-03T06:43:00.000Z","sourceId":20004727,"sourceType":"impact","impactStartTime":"2026-09-03T08:11:27.926Z"}]},{"id":20004397,"externalId":"94919528","message":{"rootCause":null,"actionPlan":null,"pathToResolution":null},"additionalInformation":"","isCore":false,"affectsAll":false,"status":"Resolved","type":"Degradation","createdAt":"2026-09-03T09:31:27.646Z","updatedAt":"2026-09-03T18:17:33.312Z","instanceKeys":["ARE4S","BRA4S","BRA8S","BRA30","BRA44","BRA50","BRA58","BRA60S","CAN4S","CAN8S","CAN20S","CAN80","CAN96","CAN98","CHE4S","CS238","CS241","CS243","CS244","CS245","CS246","CS251","CS252","CS254","CS255","CS264","CS275","CS283","CS329","CS339","DEU4S","DEU8S","DEU10S","DEU104S","DEU116S","DEU146S","DEU158S","EU54","EU55","FRA4S","FRA8S","FRA98S","FRA118S","GBR4S","GBR60S","GBR62S","GBR136S","GBR146S","ISR2S","ITA4S","ITA32S","ITA60S","NA224","NA231","NA233","NA234","NA235","NA241","SWE4S","SWE28S","SWE44S","SWE120S","SWE128S","SWE130S","SWE132S","USA2S","USA22S","USA26","USA60S","USA62S","USA202S","USA220","USA242S","USA248S","USA278","USA302","USA318","USA322","USA354","USA366S","USA384","USA432S","USA434S","USA444","USA446S","USA488S","USA490S","USA556","USA568","USA582","USA608","USA626","USA712S","USA750S","USA786S","USA792S","USA804S","USA836S","USA838","USA840","USA842","USA844","USA848","USA858","USA862","USA874S","USA876","USA880S","USA882S","USA884S","USA886S","USA888S","USA890S","USA892S","USA894S","USA896S","USA898S","USA900S","USA902S","USA916S","USA926","USA948S","USA950S","USA952S","USA1000","USA1012","USA1024","USA1026","USA1028","USA1030","USA1032","USA1034","USA1040","USA1042","USA1044","USA1052","USA1054","USA1062","USA1068S","USA1074S","USA1092","USA1112","USA1122","USA1128S","USA1132","USA1134S","USA1140","USA1142","USA1150S","USA1152S","USA1176","USA1180","USA1182","USA1184","USA1188","USA1190","USA1192","USA1210","USA1212","USA1214S","USA1220S","USA1222","USA1224","USA1234S","USA1236S","USA1238S","USA1240S","USA1242S","USA1244S","USA1246S","USA1248S","USA1250S","USA1252S","USA1254S","USA1256S","USA1258S","USA1260S","USA1262S","USA1264S","USA1266S","USA1268","USA1270","USA1272","USA1276S","USA1280","USA1290","USA1294","USA1296","USA1298","USA1312S","USA1330","USA1340S","USA1350S","USA1352","USA1356","USA1360S","USA1364S","USA1366","USA1368","USA1374","USA1376","USA1382","USA1388","USA1390","USA1396","USA1402","USA1404","ZAF2S"],"serviceKeys":["coreService"],"IncidentImpacts":[{"id":20004728,"startTime":"2026-09-03T00:50:00.000Z","endTime":"2026-09-03T17:50:00.000Z","type":"featurePerfDegradation","severity":"minor","createdAt":"2026-09-03T09:31:27.741Z","updatedAt":"2026-09-03T18:17:33.291Z","startTimeCreatedAt":"2026-09-03T09:31:27.741Z","startTimeModifiedAt":"2026-09-03T09:46:46.087Z","endTimeCreatedAt":"2026-09-03T18:17:33.292Z","endTimeModifiedAt":null}],"IncidentEvents":[{"id":20005997,"type":"update","message":"Upon further investigation, we've determined that rolling back to the previous state has resolved this issue for all affected production and sandbox instances as of 17:50 UTC. OmniScripts and FlexCards are now loading and saving as expected. The issue some customers have reported when using the latest version of Chrome is unrelated and will be investigated separately. \n\nWe apologize for how this incident affected you and your business. We will undertake a full investigation of the incident, establishing the technical trigger, the underlying cause, and preventive actions to avoid a repeat in the future.","createdAt":"2026-09-03T18:17:33.300Z","updatedAt":"2026-09-03T18:17:33.307Z"},{"id":20005996,"type":"update","message":"We’ve completed the rollback across the impacted production and sandbox instances, restoring access to OmniScripts and FlexCards. However, some customers continue to experience errors in certain browser-based workflows when using the latest version of Chrome.\n\nWe’re validating a corrected update designed to resolve the remaining issue without reintroducing the earlier impact. Once validation is complete, we’ll deploy the update to a test environment before proceeding with a broader rollout.\n\nWe’ll provide another update as we make significant progress or have additional information to share.","createdAt":"2026-09-03T17:46:19.323Z","updatedAt":"2026-09-03T17:46:19.328Z"},{"id":20005994,"type":"update","message":"We’re continuing the rollback across impacted instances in a staggered manner to minimize the risk of additional disruption. As the rollback progresses, customers may begin to see OmniStudio functionality recover in their environments. \n\nWe’ve also identified the change associated with the issue and are preparing an updated release before resuming deployments. \n\nWe’ll provide another update as we make significant progress or have additional information to share.","createdAt":"2026-09-03T15:44:36.935Z","updatedAt":"2026-09-03T15:44:36.939Z"},{"id":20005990,"type":"update","message":"We're continuing to perform the rollback across all impacted instances. We’re monitoring as the rollback progresses and we'll provide an update in 60 minutes or sooner if we have significant updates. ","createdAt":"2026-09-03T14:37:12.894Z","updatedAt":"2026-09-03T14:37:12.898Z"},{"id":20005987,"type":"update","message":"We've completed the targeted rollback on two testing instances, GBR40s and GBR138s. Customers on these instances are no longer affected, so we're removing them from this update. We'll post a separate Trust update for these instances so the impact times align correctly with each customer's incident history. We'll continue posting updates here for the remaining impacted instances.\n\nWe'll provide an update in 90 minutes or sooner if we have significant updates. \n","createdAt":"2026-09-03T13:35:20.994Z","updatedAt":"2026-09-03T13:35:20.998Z"},{"id":20005986,"type":"update","message":"The targeted rollback is currently underway and we're analyzing whether this resolves the issue. The rollback is expected to take an hour to complete and further validation will be required following it’s completion.\n\nWe'll provide an update in 90 minutes or sooner if we have‌ significant updates.\n","createdAt":"2026-09-03T13:25:48.970Z","updatedAt":"2026-09-03T13:25:48.974Z"},{"id":20005985,"type":"update","message":"Disabling the feature gate didn’t restore service. We’re now testing a targeted rollback while taking steps to reduce risk and avoid impacting other components.\n\nWe'll provide an update in 60 minutes or sooner if we have ‌ significant updates.\n","createdAt":"2026-09-03T12:56:06.980Z","updatedAt":"2026-09-03T12:56:06.984Z"},{"id":20005981,"type":"update","message":"The rollback was successful on the test instance and restored it to the last known good version. However, we can’t roll back the full patch because it includes other critical fixes. We’re now looking at disabling a specific feature gate and rolling back only the affected change for affected customers. The analysis will take some time.\n\nWe'll provide an update in 60 minutes or sooner if we have ‌ significant updates.\n","createdAt":"2026-09-03T11:55:07.260Z","updatedAt":"2026-09-03T12:01:24.549Z"},{"id":20005979,"type":"update","message":"We’ve compared this release with previous releases but haven’t found any clear changes that explain the impact. To restore service, we’re testing a rollback on a test instance before deciding on the next step. In parallel, we’re also investigating a separate impacted sandbox instance to identify the trigger. \n\nWe'll provide an update in 30 minutes or sooner if we have ‌ significant updates.\n","createdAt":"2026-09-03T11:08:49.983Z","updatedAt":"2026-09-03T11:08:49.988Z"},{"id":20005977,"type":"update","message":"We’re reviewing logs and metrics to understand the trigger, while comparing recent release  with previous releases to identify what changed.\n\nOur investigation also confirmed impact to a subset of production instances that received the release. We’ve updated this post with the affected instances, and impacted customers will receive incident communications going forward.\n\nWe'll provide an update in 30 minutes or sooner if we have ‌ significant updates.\n","createdAt":"2026-09-03T10:33:05.878Z","updatedAt":"2026-09-03T10:33:05.883Z"},{"id":20005975,"type":"update","message":"We’ve stopped the deployment to prevent further impact. While we assess the rollback, we’re checking other instances and verifying logs to understand what changes have gone in this release. Based on the findings, we’ll decide whether to proceed with a roll-back or a fix forward.\n\nWe'll provide an update in 30 minutes or sooner if we have ‌ significant updates.\n","createdAt":"2026-09-03T10:15:32.541Z","updatedAt":"2026-09-03T10:15:32.547Z"},{"id":20005974,"type":"update","message":"We’re investigating an issue affecting a subset of Industries Cloud customers using OmniStudio in sandbox environments. Affected customers can’t load or save changes in OmniScripts and FlexCards. Data Mappers and Integration Procedures aren't affected. We've identified a recent deployment as the likely trigger, and are evaluating whether a rollback is an appropriate action to restore service.\n\nThe impact radius is broader than initially understood. We have updated this post to reflect the additional instances experiencing impact, and customers in these instances will receive communications related to this incident going forward.  \n\nWe'll provide an update in 30 minutes or sooner if we have ‌significant update.\n","createdAt":"2026-09-03T09:45:19.765Z","updatedAt":"2026-09-03T09:45:19.770Z"}],"timeline":[{"title":"Update","content":"Upon further investigation, we've determined that rolling back to the previous state has resolved this issue for all affected production and sandbox instances as of 17:50 UTC. OmniScripts and FlexCards are now loading and saving as expected. The issue some customers have reported when using the latest version of Chrome is unrelated and will be investigated separately. \n\nWe apologize for how this incident affected you and your business. We will undertake a full investigation of the incident, establishing the technical trigger, the underlying cause, and preventive actions to avoid a repeat in the future.","createdAt":"2026-09-03T18:17:33.300Z","updatedAt":"2026-09-03T18:17:33.307Z","entryType":"event","sourceId":20005997,"sourceType":"event"},{"title":"Resolved","content":"Incident Resolved","createdAt":"2026-09-03T18:17:33.292Z","updatedAt":null,"entryType":"impact_end","endTime":"2026-09-03T17:50:00.000Z","sourceId":20004728,"sourceType":"impact","impactStartTime":"2026-09-03T09:31:27.741Z"},{"title":"Update","content":"We’ve completed the rollback across the impacted production and sandbox instances, restoring access to OmniScripts and FlexCards. However, some customers continue to experience errors in certain browser-based workflows when using the latest version of Chrome.\n\nWe’re validating a corrected update designed to resolve the remaining issue without reintroducing the earlier impact. Once validation is complete, we’ll deploy the update to a test environment before proceeding with a broader rollout.\n\nWe’ll provide another update as we make significant progress or have additional information to share.","createdAt":"2026-09-03T17:46:19.323Z","updatedAt":"2026-09-03T17:46:19.328Z","entryType":"event","sourceId":20005996,"sourceType":"event"},{"title":"Update","content":"We’re continuing the rollback across impacted instances in a staggered manner to minimize the risk of additional disruption. As the rollback progresses, customers may begin to see OmniStudio functionality recover in their environments. \n\nWe’ve also identified the change associated with the issue and are preparing an updated release before resuming deployments. \n\nWe’ll provide another update as we make significant progress or have additional information to share.","createdAt":"2026-09-03T15:44:36.935Z","updatedAt":"2026-09-03T15:44:36.939Z","entryType":"event","sourceId":20005994,"sourceType":"event"},{"title":"Update","content":"We're continuing to perform the rollback across all impacted instances. We’re monitoring as the rollback progresses and we'll provide an update in 60 minutes or sooner if we have significant updates. ","createdAt":"2026-09-03T14:37:12.894Z","updatedAt":"2026-09-03T14:37:12.898Z","entryType":"event","sourceId":20005990,"sourceType":"event"},{"title":"Update","content":"We've completed the targeted rollback on two testing instances, GBR40s and GBR138s. Customers on these instances are no longer affected, so we're removing them from this update. We'll post a separate Trust update for these instances so the impact times align correctly with each customer's incident history. We'll continue posting updates here for the remaining impacted instances.\n\nWe'll provide an update in 90 minutes or sooner if we have significant updates. \n","createdAt":"2026-09-03T13:35:20.994Z","updatedAt":"2026-09-03T13:35:20.998Z","entryType":"event","sourceId":20005987,"sourceType":"event"},{"title":"Update","content":"The targeted rollback is currently underway and we're analyzing whether this resolves the issue. The rollback is expected to take an hour to complete and further validation will be required following it’s completion.\n\nWe'll provide an update in 90 minutes or sooner if we have‌ significant updates.\n","createdAt":"2026-09-03T13:25:48.970Z","updatedAt":"2026-09-03T13:25:48.974Z","entryType":"event","sourceId":20005986,"sourceType":"event"},{"title":"Update","content":"Disabling the feature gate didn’t restore service. We’re now testing a targeted rollback while taking steps to reduce risk and avoid impacting other components.\n\nWe'll provide an update in 60 minutes or sooner if we have ‌ significant updates.\n","createdAt":"2026-09-03T12:56:06.980Z","updatedAt":"2026-09-03T12:56:06.984Z","entryType":"event","sourceId":20005985,"sourceType":"event"},{"title":"Update","content":"The rollback was successful on the test instance and restored it to the last known good version. However, we can’t roll back the full patch because it includes other critical fixes. We’re now looking at disabling a specific feature gate and rolling back only the affected change for affected customers. The analysis will take some time.\n\nWe'll provide an update in 60 minutes or sooner if we have ‌ significant updates.\n","createdAt":"2026-09-03T11:55:07.260Z","updatedAt":"2026-09-03T12:01:24.549Z","entryType":"event","sourceId":20005981,"sourceType":"event"},{"title":"Update","content":"We’ve compared this release with previous releases but haven’t found any clear changes that explain the impact. To restore service, we’re testing a rollback on a test instance before deciding on the next step. In parallel, we’re also investigating a separate impacted sandbox instance to identify the trigger. \n\nWe'll provide an update in 30 minutes or sooner if we have ‌ significant updates.\n","createdAt":"2026-09-03T11:08:49.983Z","updatedAt":"2026-09-03T11:08:49.988Z","entryType":"event","sourceId":20005979,"sourceType":"event"},{"title":"Update","content":"We’re reviewing logs and metrics to understand the trigger, while comparing recent release  with previous releases to identify what changed.\n\nOur investigation also confirmed impact to a subset of production instances that received the release. We’ve updated this post with the affected instances, and impacted customers will receive incident communications going forward.\n\nWe'll provide an update in 30 minutes or sooner if we have ‌ significant updates.\n","createdAt":"2026-09-03T10:33:05.878Z","updatedAt":"2026-09-03T10:33:05.883Z","entryType":"event","sourceId":20005977,"sourceType":"event"},{"title":"Update","content":"We’ve stopped the deployment to prevent further impact. While we assess the rollback, we’re checking other instances and verifying logs to understand what changes have gone in this release. Based on the findings, we’ll decide whether to proceed with a roll-back or a fix forward.\n\nWe'll provide an update in 30 minutes or sooner if we have ‌ significant updates.\n","createdAt":"2026-09-03T10:15:32.541Z","updatedAt":"2026-09-03T10:15:32.547Z","entryType":"event","sourceId":20005975,"sourceType":"event"},{"title":"Update","content":"We’re investigating an issue affecting a subset of Industries Cloud customers using OmniStudio in sandbox environments. Affected customers can’t load or save changes in OmniScripts and FlexCards. Data Mappers and Integration Procedures aren't affected. We've identified a recent deployment as the likely trigger, and are evaluating whether a rollback is an appropriate action to restore service.\n\nThe impact radius is broader than initially understood. We have updated this post to reflect the additional instances experiencing impact, and customers in these instances will receive communications related to this incident going forward.  \n\nWe'll provide an update in 30 minutes or sooner if we have ‌significant update.\n","createdAt":"2026-09-03T09:45:19.765Z","updatedAt":"2026-09-03T09:45:19.770Z","entryType":"event","sourceId":20005974,"sourceType":"event"},{"title":"Degradation Started","content":"featurePerfDegradation","createdAt":"2026-09-03T09:31:27.741Z","updatedAt":"2026-09-03T09:46:46.087Z","entryType":"impact_start","startTime":"2026-09-03T00:50:00.000Z","sourceId":20004728,"sourceType":"impact","impactStartTime":"2026-09-03T09:31:27.741Z"}]},{"id":20004398,"externalId":"94919528","message":{"rootCause":null,"actionPlan":null,"pathToResolution":null},"additionalInformation":"","isCore":false,"affectsAll":false,"status":"Resolved","type":"Degradation","createdAt":"2026-09-03T13:38:30.935Z","updatedAt":"2026-09-03T13:38:31.051Z","instanceKeys":["GBR40S"],"serviceKeys":["coreService"],"IncidentImpacts":[{"id":20004729,"startTime":"2026-09-03T00:50:00.000Z","endTime":"2026-09-03T11:22:00.000Z","type":"featurePerfDegradation","severity":"minor","createdAt":"2026-09-03T13:38:31.040Z","updatedAt":"2026-09-03T13:38:31.044Z","startTimeCreatedAt":"2026-09-03T13:38:31.040Z","startTimeModifiedAt":null,"endTimeCreatedAt":"2026-09-03T13:38:31.040Z","endTimeModifiedAt":null}],"IncidentEvents":[{"id":20005988,"type":"update","message":"We investigated an issue affecting a subset of Industries Cloud customers using OmniStudio in production and sandbox environments. Affected customers couldn’t load or save changes in OmniScripts and FlexCards components. Data Mappers and Integration Procedures weren't affected. We identified a recent deployment as the trigger, and we rolled back this change which resolved the issue. Customers previously received messaging regarding this incident here: https://status.salesforce.com/incidents/20004397. \n\nWe apologize for how this incident may have affected you and your business. We will thoroughly investigate the incident, confirming the technical trigger, the underlying cause, and preventive action to avoid a repeat in the future. \n","createdAt":"2026-09-03T13:38:31.046Z","updatedAt":"2026-09-03T13:38:31.049Z"}],"timeline":[{"title":"Update","content":"We investigated an issue affecting a subset of Industries Cloud customers using OmniStudio in production and sandbox environments. Affected customers couldn’t load or save changes in OmniScripts and FlexCards components. Data Mappers and Integration Procedures weren't affected. We identified a recent deployment as the trigger, and we rolled back this change which resolved the issue. Customers previously received messaging regarding this incident here: https://status.salesforce.com/incidents/20004397. \n\nWe apologize for how this incident may have affected you and your business. We will thoroughly investigate the incident, confirming the technical trigger, the underlying cause, and preventive action to avoid a repeat in the future. \n","createdAt":"2026-09-03T13:38:31.046Z","updatedAt":"2026-09-03T13:38:31.049Z","entryType":"event","sourceId":20005988,"sourceType":"event"},{"title":"Resolved","content":"Incident Resolved","createdAt":"2026-09-03T13:38:31.040Z","updatedAt":null,"entryType":"impact_end","endTime":"2026-09-03T11:22:00.000Z","sourceId":20004729,"sourceType":"impact","impactStartTime":"2026-09-03T13:38:31.040Z"},{"title":"Degradation Started","content":"featurePerfDegradation","createdAt":"2026-09-03T13:38:31.040Z","updatedAt":null,"entryType":"impact_start","startTime":"2026-09-03T00:50:00.000Z","sourceId":20004729,"sourceType":"impact","impactStartTime":"2026-09-03T13:38:31.040Z"}]},{"id":20004399,"externalId":"94919528","message":{"rootCause":null,"actionPlan":null,"pathToResolution":null},"additionalInformation":"","isCore":false,"affectsAll":false,"status":"Resolved","type":"Degradation","createdAt":"2026-09-03T13:40:22.267Z","updatedAt":"2026-09-03T13:40:22.370Z","instanceKeys":["GBR138S"],"serviceKeys":["coreService"],"IncidentImpacts":[{"id":20004730,"startTime":"2026-09-03T00:50:00.000Z","endTime":"2026-09-03T12:44:00.000Z","type":"featurePerfDegradation","severity":"minor","createdAt":"2026-09-03T13:40:22.358Z","updatedAt":"2026-09-03T13:40:22.362Z","startTimeCreatedAt":"2026-09-03T13:40:22.359Z","startTimeModifiedAt":null,"endTimeCreatedAt":"2026-09-03T13:40:22.359Z","endTimeModifiedAt":null}],"IncidentEvents":[{"id":20005989,"type":"update","message":"We investigated an issue affecting a subset of Industries Cloud customers using OmniStudio in production and sandbox environments. 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This was first identified at 20:10 UTC, September 3.\n\nWe will provide the next update once we can clarify how long the fix-forward will take to verify and deploy, or when new information becomes available. We apologize for any inconvenience this is causing to customers. ","createdAt":"2026-09-04T01:35:35.842Z","updatedAt":"2026-09-04T01:35:35.847Z"},{"id":20006000,"type":"update","message":"As we complete the rollback on individual instances, we will post instance-level updates to accurately reflect each instance’s impact end time. Once an instance has been rolled back, we will remove it from this main post.\n\nInstances where rollback is still in progress will continue to receive updates in this post until remediation is complete. ","createdAt":"2026-09-04T00:20:47.129Z","updatedAt":"2026-09-04T00:20:47.133Z"},{"id":20005998,"type":"update","message":"Data Cloud customers using batch transforms may see completed jobs remain in an outdated status in the user interface. Automated flows, subsequent transforms, or other downstream processes that depend on the status update may not initiate, potentially delaying downstream data processing. Transform jobs continue to complete successfully, and no impact to the processed data has been identified.\n\nWe have identified the trigger and initiated a roll back which is expected to remediate the issue. We will provide an update upon completion of the roll back, or sooner if more information becomes available. ","createdAt":"2026-09-03T22:40:32.607Z","updatedAt":"2026-09-03T22:47:38.999Z"}],"timeline":[{"title":"Update","content":"We've resolved this issue. We developed an updated fix addressing both the original regression and the additional impact.\nWe deployed the updated fix and confirmed that jobs queued during the incident resumed processing normally. \nWe apologize for how you and your business may have been affected by this incident. We will thoroughly investigate the incident, confirming the technical trigger, the underlying cause, and preventive action to avoid a repeat in the future.\n","createdAt":"2026-09-04T06:22:57.357Z","updatedAt":"2026-09-04T06:22:57.362Z","entryType":"event","sourceId":20006003,"sourceType":"event"},{"title":"Resolved","content":"Incident Resolved","createdAt":"2026-09-04T06:22:57.350Z","updatedAt":null,"entryType":"impact_end","endTime":"2026-09-04T05:10:00.000Z","sourceId":20004734,"sourceType":"impact","impactStartTime":"2026-09-03T22:30:03.521Z"},{"title":"Update","content":"Due to a functional issue identified following the rollback, we’ve now paused this activity. We are creating a roll-forward fix to address both the original issue and the new functional impact. Users may now experience that their manual and scheduled transform runs fail to start. This was first identified at 20:10 UTC, September 3.\n\nWe will provide the next update once we can clarify how long the fix-forward will take to verify and deploy, or when new information becomes available. We apologize for any inconvenience this is causing to customers. ","createdAt":"2026-09-04T01:35:35.842Z","updatedAt":"2026-09-04T01:35:35.847Z","entryType":"event","sourceId":20006001,"sourceType":"event"},{"title":"Update","content":"As we complete the rollback on individual instances, we will post instance-level updates to accurately reflect each instance’s impact end time. Once an instance has been rolled back, we will remove it from this main post.\n\nInstances where rollback is still in progress will continue to receive updates in this post until remediation is complete. ","createdAt":"2026-09-04T00:20:47.129Z","updatedAt":"2026-09-04T00:20:47.133Z","entryType":"event","sourceId":20006000,"sourceType":"event"},{"title":"Update","content":"Data Cloud customers using batch transforms may see completed jobs remain in an outdated status in the user interface. Automated flows, subsequent transforms, or other downstream processes that depend on the status update may not initiate, potentially delaying downstream data processing. Transform jobs continue to complete successfully, and no impact to the processed data has been identified.\n\nWe have identified the trigger and initiated a roll back which is expected to remediate the issue. We will provide an update upon completion of the roll back, or sooner if more information becomes available. ","createdAt":"2026-09-03T22:40:32.607Z","updatedAt":"2026-09-03T22:47:38.999Z","entryType":"event","sourceId":20005998,"sourceType":"event"},{"title":"Degradation Started","content":"featurePerfDegradation","createdAt":"2026-09-03T22:30:03.521Z","updatedAt":null,"entryType":"impact_start","startTime":"2026-09-02T17:58:00.000Z","sourceId":20004734,"sourceType":"impact","impactStartTime":"2026-09-03T22:30:03.521Z"}]},{"id":20004404,"externalId":"94946410","message":{"rootCause":null,"actionPlan":null,"pathToResolution":null},"additionalInformation":"Additional detail can be found in the main Trust post covering instances which are still receiving the rollback: https://status.salesforce.com/incidents/20004403.\n","isCore":false,"affectsAll":false,"status":"Resolved","type":"Degradation","createdAt":"2026-09-04T00:14:13.144Z","updatedAt":"2026-09-04T00:14:13.249Z","instanceKeys":["USA9002","USA9004S","USA9006S","USA9008","USA9010S","USA9012S","USA9014","USA9016S","USA9018S","USA9020","USA9022S","USA9024S","USA9026","USA9028S","USA9402","USA9404S","USA9406S","USA9902","USA9904S","USA9906S","USA9914","USA9916S","USA9918S"],"serviceKeys":["Customer360Audiences"],"IncidentImpacts":[{"id":20004735,"startTime":"2026-09-02T17:58:00.000Z","endTime":"2026-09-03T22:34:00.000Z","type":"featurePerfDegradation","severity":"minor","createdAt":"2026-09-04T00:14:13.237Z","updatedAt":"2026-09-04T00:14:13.241Z","startTimeCreatedAt":"2026-09-04T00:14:13.237Z","startTimeModifiedAt":null,"endTimeCreatedAt":"2026-09-04T00:14:13.237Z","endTimeModifiedAt":null}],"IncidentEvents":[{"id":20005999,"type":"update","message":"As of 17:58 UTC, September 2, a subset of customers using Data Cloud services may have been impacted by an issue when using batch transforms, and may have seen completed jobs remain in an outdated status in the user interface. Automated flows, subsequent transforms, or other downstream processes that depend on the status update may not have initiated, potentially delaying downstream data processing actions. \n\nWe identified the trigger as a recent change and initiated a rollback which remediated the issue. After a period of monitoring and validation, these instances were declared out of impact as of 22:34 UTC, September 3. \n\nWe apologize for any inconvenience this issue caused for customers. ","createdAt":"2026-09-04T00:14:13.243Z","updatedAt":"2026-09-04T00:14:13.247Z"}],"timeline":[{"title":"Update","content":"As of 17:58 UTC, September 2, a subset of customers using Data Cloud services may have been impacted by an issue when using batch transforms, and may have seen completed jobs remain in an outdated status in the user interface. Automated flows, subsequent transforms, or other downstream processes that depend on the status update may not have initiated, potentially delaying downstream data processing actions. \n\nWe identified the trigger as a recent change and initiated a rollback which remediated the issue. After a period of monitoring and validation, these instances were declared out of impact as of 22:34 UTC, September 3. \n\nWe apologize for any inconvenience this issue caused for customers. ","createdAt":"2026-09-04T00:14:13.243Z","updatedAt":"2026-09-04T00:14:13.247Z","entryType":"event","sourceId":20005999,"sourceType":"event"},{"title":"Resolved","content":"Incident Resolved","createdAt":"2026-09-04T00:14:13.237Z","updatedAt":null,"entryType":"impact_end","endTime":"2026-09-03T22:34:00.000Z","sourceId":20004735,"sourceType":"impact","impactStartTime":"2026-09-04T00:14:13.237Z"},{"title":"Degradation 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issue affecting outbound email delivery to recipients using a third-party email provider was resolved at 16:35 UTC. The provider completed mitigation, and we have not observed additional delivery delays since that time. Previously delayed messages will continue to be retried automatically.\nWe apologize for how this incident affected you and your business. We will undertake a full investigation of the incident, establishing the technical trigger, the underlying cause, and preventive action to avoid a repeat in the future.","createdAt":"2026-09-04T18:14:35.536Z","updatedAt":"2026-09-04T18:14:35.540Z"},{"id":20006012,"type":"impactRadiusIncrease","message":"Investigations have highlighted that the impact radius is broader than initially understood. We have updated the posting to reflect the additional instances experiencing impact, and customers in these instances will receive communications related to this incident going forward.  ","createdAt":"2026-09-04T16:18:21.278Z","updatedAt":"2026-09-04T16:18:21.283Z"},{"id":20006011,"type":"update","message":"We’ve been observing steady recovery for outbound emails sent from Salesforce to recipients on several previously affected domains since 13:00 UTC. A smaller subset of messages routed through the third-party provider’s email protection service may continue to experience delivery delays.\nThe provider is applying additional mitigation to address the remaining rate limiting, and telemetry shows fewer newly affected messages as those changes progress. We continue to monitor delivery behavior and will provide another update in 60 minutes or sooner if additional information becomes available.","createdAt":"2026-09-04T16:09:58.053Z","updatedAt":"2026-09-04T16:09:58.058Z"},{"id":20006010,"type":"update","message":"We're continuing to work directly with the third-party provider to resolve this issue. This delivery delay affects customers using a specific third-party email provider that is currently limiting the amount of mail it accepts. It isn't caused by any issue with Salesforce's own email system. Impacted outbound emails sent from Salesforce are delayed, not lost — the system will retry delivery for up to 24 hours. Customers who are locked out because they haven't received a device activation code should continue to contact support for help.\n\nWe'll provide an update in 60 minutes or sooner if additional information becomes available.\n","createdAt":"2026-09-04T14:38:54.037Z","updatedAt":"2026-09-04T14:38:54.041Z"},{"id":20006009,"type":"update","message":"We continue to coordinate with our third-party vendor to resolve outbound email delivery issues stemming from rate limits.\nWhile some customers may continue to experience delayed or failed outbound emails, impacted messages are delayed, not lost. The system will periodically retry delivery for up to 24 hours. Customers who are locked out because they haven't received a device activation code should contact support for help.\n\nWe'll provide an update in 60 minutes or sooner if additional information becomes available.\n","createdAt":"2026-09-04T13:37:07.148Z","updatedAt":"2026-09-04T13:37:07.153Z"},{"id":20006008,"type":"update","message":"We're continuing to work with the third-party provider to resolve the rate-limiting issues impacting outbound email delivery. Some customers may continue to experience delayed or failed outbound emails while we work through this. We're investigating in parallel while we wait for their response.\n\nWe'll provide an update in 60 minutes or sooner if additional information becomes available.\n","createdAt":"2026-09-04T13:05:49.334Z","updatedAt":"2026-09-04T13:05:49.339Z"},{"id":20006007,"type":"update","message":"We've submitted a formal request to engage the third-party provider directly to resolve the rate-limiting impacting outbound email delivery. Customers may still experience delayed or failed outbound emails while we work through this. \n\nWe'll provide an update in 60 minutes or sooner if additional information becomes available.\n","createdAt":"2026-09-04T12:03:11.184Z","updatedAt":"2026-09-04T12:03:11.189Z"},{"id":20006006,"type":"update","message":"A third-party email provider issue continues to impact outbound emails sent from Salesforce. As a result, some customers may experience delayed or failed outbound emails. We're working directly with that provider to resolve the rate limits causing the delay.\n\nWe'll provide an update in 30 minutes or sooner if additional information becomes available.\n","createdAt":"2026-09-04T11:28:53.462Z","updatedAt":"2026-09-04T11:28:53.465Z"},{"id":20006005,"type":"update","message":"We've identified two error codes tied to this issue, confirming that a third-party provider is limiting inbound mail from Salesforce. We're now working to contact that provider directly to resolve the rate-limiting‌ issue.\n\nWe'll provide an update in 30 minutes or sooner if additional information becomes available.","createdAt":"2026-09-04T10:51:42.643Z","updatedAt":"2026-09-04T10:51:42.648Z"},{"id":20006004,"type":"update","message":"We're aware of an issue impacting outbound emails sent from Salesforce using a third-party service as the email provider. Emails are sent successfully from Salesforce; however, recipients aren't receiving the email and the mail server is returning a server busy error. We're investigating the issue and reviewing diagnostic data to identify the trigger, including whether a third-party mail provider is involved. \n\nWe'll provide an update in 30 minutes or sooner if additional information becomes available.","createdAt":"2026-09-04T10:29:34.455Z","updatedAt":"2026-09-04T10:29:34.458Z"}],"timeline":[{"title":"Resolved","content":"Incident Resolved","createdAt":"2026-09-04T18:21:30.401Z","updatedAt":null,"entryType":"impact_end","endTime":"2026-09-04T16:35:00.000Z","sourceId":20004736,"sourceType":"impact","impactStartTime":"2026-09-04T10:15:30.767Z"},{"title":"Update","content":"The issue affecting outbound email delivery to recipients using a third-party email provider was resolved at 16:35 UTC. The provider completed mitigation, and we have not observed additional delivery delays since that time. Previously delayed messages will continue to be retried automatically.\nWe apologize for how this incident affected you and your business. We will undertake a full investigation of the incident, establishing the technical trigger, the underlying cause, and preventive action to avoid a repeat in the future.","createdAt":"2026-09-04T18:14:35.536Z","updatedAt":"2026-09-04T18:14:35.540Z","entryType":"event","sourceId":20006013,"sourceType":"event"},{"title":"Update","content":"Investigations have highlighted that the impact radius is broader than initially understood. We have updated the posting to reflect the additional instances experiencing impact, and customers in these instances will receive communications related to this incident going forward.  ","createdAt":"2026-09-04T16:18:21.278Z","updatedAt":"2026-09-04T16:18:21.283Z","entryType":"event","sourceId":20006012,"sourceType":"event"},{"title":"Update","content":"We’ve been observing steady recovery for outbound emails sent from Salesforce to recipients on several previously affected domains since 13:00 UTC. A smaller subset of messages routed through the third-party provider’s email protection service may continue to experience delivery delays.\nThe provider is applying additional mitigation to address the remaining rate limiting, and telemetry shows fewer newly affected messages as those changes progress. We continue to monitor delivery behavior and will provide another update in 60 minutes or sooner if additional information becomes available.","createdAt":"2026-09-04T16:09:58.053Z","updatedAt":"2026-09-04T16:09:58.058Z","entryType":"event","sourceId":20006011,"sourceType":"event"},{"title":"Update","content":"We're continuing to work directly with the third-party provider to resolve this issue. This delivery delay affects customers using a specific third-party email provider that is currently limiting the amount of mail it accepts. It isn't caused by any issue with Salesforce's own email system. Impacted outbound emails sent from Salesforce are delayed, not lost — the system will retry delivery for up to 24 hours. Customers who are locked out because they haven't received a device activation code should continue to contact support for help.\n\nWe'll provide an update in 60 minutes or sooner if additional information becomes available.\n","createdAt":"2026-09-04T14:38:54.037Z","updatedAt":"2026-09-04T14:38:54.041Z","entryType":"event","sourceId":20006010,"sourceType":"event"},{"title":"Update","content":"We continue to coordinate with our third-party vendor to resolve outbound email delivery issues stemming from rate limits.\nWhile some customers may continue to experience delayed or failed outbound emails, impacted messages are delayed, not lost. The system will periodically retry delivery for up to 24 hours. Customers who are locked out because they haven't received a device activation code should contact support for help.\n\nWe'll provide an update in 60 minutes or sooner if additional information becomes available.\n","createdAt":"2026-09-04T13:37:07.148Z","updatedAt":"2026-09-04T13:37:07.153Z","entryType":"event","sourceId":20006009,"sourceType":"event"},{"title":"Update","content":"We're continuing to work with the third-party provider to resolve the rate-limiting issues impacting outbound email delivery. Some customers may continue to experience delayed or failed outbound emails while we work through this. We're investigating in parallel while we wait for their response.\n\nWe'll provide an update in 60 minutes or sooner if additional information becomes available.\n","createdAt":"2026-09-04T13:05:49.334Z","updatedAt":"2026-09-04T13:05:49.339Z","entryType":"event","sourceId":20006008,"sourceType":"event"},{"title":"Update","content":"We've submitted a formal request to engage the third-party provider directly to resolve the rate-limiting impacting outbound email delivery. Customers may still experience delayed or failed outbound emails while we work through this. \n\nWe'll provide an update in 60 minutes or sooner if additional information becomes available.\n","createdAt":"2026-09-04T12:03:11.184Z","updatedAt":"2026-09-04T12:03:11.189Z","entryType":"event","sourceId":20006007,"sourceType":"event"},{"title":"Update","content":"A third-party email provider issue continues to impact outbound emails sent from Salesforce. As a result, some customers may experience delayed or failed outbound emails. We're working directly with that provider to resolve the rate limits causing the delay.\n\nWe'll provide an update in 30 minutes or sooner if additional information becomes available.\n","createdAt":"2026-09-04T11:28:53.462Z","updatedAt":"2026-09-04T11:28:53.465Z","entryType":"event","sourceId":20006006,"sourceType":"event"},{"title":"Update","content":"We've identified two error codes tied to this issue, confirming that a third-party provider is limiting inbound mail from Salesforce. 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resolved an issue that prevented Revenue Cloud customers from adding new products and saving quotes. 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We apologize for how this issue may have affected you and your business.","createdAt":"2026-09-08T00:49:08.403Z","updatedAt":"2026-09-08T00:49:08.407Z","entryType":"event","sourceId":20006041,"sourceType":"event"},{"title":"Resolved","content":"Incident Resolved","createdAt":"2026-09-08T00:49:08.396Z","updatedAt":null,"entryType":"impact_end","endTime":"2026-09-07T22:59:00.000Z","sourceId":20004750,"sourceType":"impact","impactStartTime":"2026-09-08T00:49:08.396Z"},{"title":"Degradation Started","content":"featureServiceDisruption","createdAt":"2026-09-08T00:49:08.396Z","updatedAt":null,"entryType":"impact_start","startTime":"2026-09-06T22:30:00.000Z","sourceId":20004750,"sourceType":"impact","impactStartTime":"2026-09-08T00:49:08.396Z"}]},{"id":20004411,"externalId":"95079032","message":{"rootCause":null,"actionPlan":null,"pathToResolution":null},"additionalInformation":"","isCore":false,"affectsAll":false,"status":"Resolved","type":"Degradation","createdAt":"2026-09-07T08:59:19.295Z","updatedAt":"2026-09-08T04:38:52.904Z","instanceKeys":["USA1226S","USA1230"],"serviceKeys":["coreService"],"IncidentImpacts":[{"id":20004742,"startTime":"2026-09-06T22:30:00.000Z","endTime":"2026-09-08T03:59:00.000Z","type":"featureServiceDisruption","severity":"minor","createdAt":"2026-09-07T08:59:19.457Z","updatedAt":"2026-09-08T04:38:52.888Z","startTimeCreatedAt":"2026-09-07T08:59:19.457Z","startTimeModifiedAt":null,"endTimeCreatedAt":"2026-09-08T04:38:52.888Z","endTimeModifiedAt":null}],"IncidentEvents":[{"id":20006045,"type":"resolved","message":"The Salesforce Technology team has observed that instance stability and performance are now at expected levels and declared the incident resolved. We will thoroughly investigate the incident, establishing the technical trigger, the underlying cause, and preventive action to avoid a repeat in the future.","createdAt":"2026-09-08T04:38:52.896Z","updatedAt":"2026-09-08T04:38:52.899Z"},{"id":20006044,"type":"update","message":"Investigations have highlighted that the impact radius is broader than initially understood. We have updated the posting to reflect the additional instances experiencing impact, and customers in these instances will receive communications related to this incident going forward.  \nWe anticipate that the full rollout of the fix will take some time. We’ll provide an update once the rollout has completed, sooner as additional information becomes available.","createdAt":"2026-09-08T03:31:13.093Z","updatedAt":"2026-09-08T03:31:13.096Z"},{"id":20006042,"type":"impactRadiusIncrease","message":"Investigations have highlighted that the impact radius is broader than initially understood. We have updated the posting to reflect the additional instances experiencing impact, and customers in these instances will receive communications related to this incident going forward.  ","createdAt":"2026-09-08T01:20:16.270Z","updatedAt":"2026-09-08T01:20:16.275Z"},{"id":20006034,"type":"update","message":"We're continuing to roll out the fix to all impacted instances. As we're rolling out the fix in a phased approach, customers will notice restored functionality at different times. So we can confirm the exact restoration time for each instance, we'll follow up with a separate notification as the deployment of the fix completes.","createdAt":"2026-09-07T22:15:03.180Z","updatedAt":"2026-09-07T22:15:03.185Z"},{"id":20006033,"type":"update","message":"We've validated the fix and are now rolling it out to all affected customers in phases. As we deliver the fix to each instance, affected customers will see functionality return to normal. Because of this phased approach, resolution times may vary by customer. We’ll provide updates on ‌specific resolution times as this information becomes available. We anticipate that the full rollout of the fix will take some time. We’ll provide an update in 4 hours or sooner as additional information is available.","createdAt":"2026-09-07T19:29:53.947Z","updatedAt":"2026-09-07T19:29:53.952Z"},{"id":20006031,"type":"update","message":"We're currently testing the fix to resolve the issue that prevents Revenue Cloud customers from adding new products and saving quotes. This is expected to take a few hours to complete. We'll provide an update in 4 hours or sooner if additional information becomes available. If testing is successful, we'll roll out the fix across all affected environments. \n\n","createdAt":"2026-09-07T15:55:52.937Z","updatedAt":"2026-09-07T15:55:52.940Z"},{"id":20006030,"type":"update","message":"We're continuing to work on fixes for the Revenue Cloud issue that prevents adding new products and saving quotes, and we've confirmed that the current release isn't impacted. Work continues on the fix for the earlier affected release.\nAs a workaround, turning off the constraint feature allows affected customers to add products again, though this may not work for every customer's setup.\n\nWe'll provide an update within the hour or sooner if additional information becomes available.\n","createdAt":"2026-09-07T14:29:25.129Z","updatedAt":"2026-09-07T14:38:38.546Z"},{"id":20006029,"type":"update","message":"We've confirmed that undoing the change fixes this Revenue Cloud issue with adding products on quotes, in our tests. We've also found that a broader set of affected versions needs the same fix. We're preparing additional fixes to cover these, and the release is now estimated to take three to four hours, followed by testing in a testing instance before we roll it out more broadly.\n\nWe'll provide an update within the hour or sooner if additional information becomes available.\n","createdAt":"2026-09-07T13:20:13.083Z","updatedAt":"2026-09-07T13:20:13.088Z"},{"id":20006028,"type":"update","message":"We've submitted code fixes to undo the specific change in Revenue Cloud that causes the issue when adding new products and saving quotes. We expect this to be applied to the live environment in about one hour, and to the patch version in about three hours. As a temporary workaround, disabling the constraint feature allows customers to continue adding new products, though this may not work for every configuration. \n\nWe'll provide an update in 30 minutes, or sooner if additional information becomes available.\n","createdAt":"2026-09-07T12:36:18.920Z","updatedAt":"2026-09-07T12:36:18.926Z"},{"id":20006027,"type":"update","message":"We've reproduced the issue preventing customers from adding products in Revenue Cloud and have confirmed the specific change causing it. We're preparing a fix that undoes this change. We're running verification checks and will test the fix before applying it to the live environment. \n\nWe'll provide an update in 30 minutes, or sooner if additional information becomes available.\n","createdAt":"2026-09-07T12:07:23.910Z","updatedAt":"2026-09-07T12:07:23.914Z"},{"id":20006026,"type":"update","message":"We're continuing to investigate the issue in Revenue Cloud where customers can't add or edit products on either new or existing quotes when the constraint feature is enabled. We've identified the specific change we believe caused this issue. We're testing an undo of that change on a test instance to confirm it resolves the problem before considering a wider fix. In parallel, we're preparing an alternative code fix as another path to resolution.\n\n\nWe'll provide an update in 30 minutes or sooner if additional information becomes available.  ","createdAt":"2026-09-07T11:25:59.930Z","updatedAt":"2026-09-07T11:25:59.935Z"},{"id":20006025,"type":"update","message":"We're continuing to investigate the issue preventing customers from adding new products and saving quotes in Revenue Cloud. Affected customers can view existing quotes and can create new quotes, but can’t add or edit products on either new or existing quotes. This occurs only when the constraint feature is enabled. \n\nWe're pursuing two paths to resolution: a fix-forward and reverting only the specific change causing the issue, while preserving other important fixes included in the release.\n\nWe'll provide an update in 30 minutes or sooner if additional information becomes available.","createdAt":"2026-09-07T10:56:10.943Z","updatedAt":"2026-09-07T10:56:10.946Z"},{"id":20006024,"type":"update","message":"Customers attempting to add new products or save quotes may continue to see incomplete results. We're reviewing the changes introduced in the release and testing a fix to confirm if it resolves the issue. Our investigations indicate that an update to a component in the release is the likely trigger. We've engaged additional teams to support the investigation.\n\nWe'll provide an update in 30 minutes or sooner if additional information becomes available.  ","createdAt":"2026-09-07T10:16:08.206Z","updatedAt":"2026-09-07T10:16:08.211Z"},{"id":20006023,"type":"update","message":"Investigations have highlighted that the impact radius is narrower than initially understood. We've confirmed that GovCloud instances aren't impacted and we'll now remove these instances that haven't experienced an impact, and these will no longer receive communications about this incident going forward: USA9002, USA9004S, USA9008, USA9010S, USA9014, USA9016S, USA9020, USA9022S, USA9026, USA9402, USA9404S, USA9902, and USA9918S. Impacted instances will continue to be updated. We apologize for any inconvenience caused. \n\nWe'll provide an update in 30 minutes or sooner if additional information becomes available. ","createdAt":"2026-09-07T09:46:12.764Z","updatedAt":"2026-09-07T09:46:12.768Z"},{"id":20006022,"type":"update","message":"We're continuing to investigate the issue preventing customers from adding new products and saving quotes in Revenue Cloud. We've engaged multiple teams and are working on a fix-forward to resolve the issue. \n\nWe'll provide an update in 30 minutes or sooner if additional information becomes available.  ","createdAt":"2026-09-07T09:20:59.974Z","updatedAt":"2026-09-07T09:20:59.979Z"},{"id":20006021,"type":"update","message":"We're investigating an issue impacting Revenue Cloud that's preventing some customers from adding new products and saving quotes, and blocking checkout. Investigations indicate the issue is due to a recent release. We're working to resolve the issue. \n\nWe'll provide an update in 30 minutes or sooner if additional information becomes available. ","createdAt":"2026-09-07T09:07:32.628Z","updatedAt":"2026-09-07T09:07:32.633Z"}],"timeline":[{"title":"Update","content":"The Salesforce Technology team has observed that instance stability and performance are now at expected levels and declared the incident resolved. We will thoroughly investigate the incident, establishing the technical trigger, the underlying cause, and preventive action to avoid a repeat in the future.","createdAt":"2026-09-08T04:38:52.896Z","updatedAt":"2026-09-08T04:38:52.899Z","entryType":"event","sourceId":20006045,"sourceType":"event"},{"title":"Resolved","content":"Incident Resolved","createdAt":"2026-09-08T04:38:52.888Z","updatedAt":null,"entryType":"impact_end","endTime":"2026-09-08T03:59:00.000Z","sourceId":20004742,"sourceType":"impact","impactStartTime":"2026-09-07T08:59:19.457Z"},{"title":"Update","content":"Investigations have highlighted that the impact radius is broader than initially understood. We have updated the posting to reflect the additional instances experiencing impact, and customers in these instances will receive communications related to this incident going forward.  \nWe anticipate that the full rollout of the fix will take some time. We’ll provide an update once the rollout has completed, sooner as additional information becomes available.","createdAt":"2026-09-08T03:31:13.093Z","updatedAt":"2026-09-08T03:31:13.096Z","entryType":"event","sourceId":20006044,"sourceType":"event"},{"title":"Update","content":"Investigations have highlighted that the impact radius is broader than initially understood. We have updated the posting to reflect the additional instances experiencing impact, and customers in these instances will receive communications related to this incident going forward.  ","createdAt":"2026-09-08T01:20:16.270Z","updatedAt":"2026-09-08T01:20:16.275Z","entryType":"event","sourceId":20006042,"sourceType":"event"},{"title":"Update","content":"We're continuing to roll out the fix to all impacted instances. As we're rolling out the fix in a phased approach, customers will notice restored functionality at different times. So we can confirm the exact restoration time for each instance, we'll follow up with a separate notification as the deployment of the fix completes.","createdAt":"2026-09-07T22:15:03.180Z","updatedAt":"2026-09-07T22:15:03.185Z","entryType":"event","sourceId":20006034,"sourceType":"event"},{"title":"Update","content":"We've validated the fix and are now rolling it out to all affected customers in phases. As we deliver the fix to each instance, affected customers will see functionality return to normal. Because of this phased approach, resolution times may vary by customer. We’ll provide updates on ‌specific resolution times as this information becomes available. We anticipate that the full rollout of the fix will take some time. We’ll provide an update in 4 hours or sooner as additional information is available.","createdAt":"2026-09-07T19:29:53.947Z","updatedAt":"2026-09-07T19:29:53.952Z","entryType":"event","sourceId":20006033,"sourceType":"event"},{"title":"Update","content":"We're currently testing the fix to resolve the issue that prevents Revenue Cloud customers from adding new products and saving quotes. This is expected to take a few hours to complete. We'll provide an update in 4 hours or sooner if additional information becomes available. If testing is successful, we'll roll out the fix across all affected environments. \n\n","createdAt":"2026-09-07T15:55:52.937Z","updatedAt":"2026-09-07T15:55:52.940Z","entryType":"event","sourceId":20006031,"sourceType":"event"},{"title":"Update","content":"We're continuing to work on fixes for the Revenue Cloud issue that prevents adding new products and saving quotes, and we've confirmed that the current release isn't impacted. Work continues on the fix for the earlier affected release.\nAs a workaround, turning off the constraint feature allows affected customers to add products again, though this may not work for every customer's setup.\n\nWe'll provide an update within the hour or sooner if additional information becomes available.\n","createdAt":"2026-09-07T14:29:25.129Z","updatedAt":"2026-09-07T14:38:38.546Z","entryType":"event","sourceId":20006030,"sourceType":"event"},{"title":"Update","content":"We've confirmed that undoing the change fixes this Revenue Cloud issue with adding products on quotes, in our tests. We've also found that a broader set of affected versions needs the same fix. We're preparing additional fixes to cover these, and the release is now estimated to take three to four hours, followed by testing in a testing instance before we roll it out more broadly.\n\nWe'll provide an update within the hour or sooner if additional information becomes available.\n","createdAt":"2026-09-07T13:20:13.083Z","updatedAt":"2026-09-07T13:20:13.088Z","entryType":"event","sourceId":20006029,"sourceType":"event"},{"title":"Update","content":"We've submitted code fixes to undo the specific change in Revenue Cloud that causes the issue when adding new products and saving quotes. We expect this to be applied to the live environment in about one hour, and to the patch version in about three hours. As a temporary workaround, disabling the constraint feature allows customers to continue adding new products, though this may not work for every configuration. \n\nWe'll provide an update in 30 minutes, or sooner if additional information becomes available.\n","createdAt":"2026-09-07T12:36:18.920Z","updatedAt":"2026-09-07T12:36:18.926Z","entryType":"event","sourceId":20006028,"sourceType":"event"},{"title":"Update","content":"We've reproduced the issue preventing customers from adding products in Revenue Cloud and have confirmed the specific change causing it. We're preparing a fix that undoes this change. We're running verification checks and will test the fix before applying it to the live environment. \n\nWe'll provide an update in 30 minutes, or sooner if additional information becomes available.\n","createdAt":"2026-09-07T12:07:23.910Z","updatedAt":"2026-09-07T12:07:23.914Z","entryType":"event","sourceId":20006027,"sourceType":"event"},{"title":"Update","content":"We're continuing to investigate the issue in Revenue Cloud where customers can't add or edit products on either new or existing quotes when the constraint feature is enabled. We've identified the specific change we believe caused this issue. We're testing an undo of that change on a test instance to confirm it resolves the problem before considering a wider fix. In parallel, we're preparing an alternative code fix as another path to resolution.\n\n\nWe'll provide an update in 30 minutes or sooner if additional information becomes available.  ","createdAt":"2026-09-07T11:25:59.930Z","updatedAt":"2026-09-07T11:25:59.935Z","entryType":"event","sourceId":20006026,"sourceType":"event"},{"title":"Update","content":"We're continuing to investigate the issue preventing customers from adding new products and saving quotes in Revenue Cloud. Affected customers can view existing quotes and can create new quotes, but can’t add or edit products on either new or existing quotes. This occurs only when the constraint feature is enabled. \n\nWe're pursuing two paths to resolution: a fix-forward and reverting only the specific change causing the issue, while preserving other important fixes included in the release.\n\nWe'll provide an update in 30 minutes or sooner if additional information becomes available.","createdAt":"2026-09-07T10:56:10.943Z","updatedAt":"2026-09-07T10:56:10.946Z","entryType":"event","sourceId":20006025,"sourceType":"event"},{"title":"Update","content":"Customers attempting to add new products or save quotes may continue to see incomplete results. We're reviewing the changes introduced in the release and testing a fix to confirm if it resolves the issue. Our investigations indicate that an update to a component in the release is the likely trigger. We've engaged additional teams to support the investigation.\n\nWe'll provide an update in 30 minutes or sooner if additional information becomes available.  ","createdAt":"2026-09-07T10:16:08.206Z","updatedAt":"2026-09-07T10:16:08.211Z","entryType":"event","sourceId":20006024,"sourceType":"event"},{"title":"Update","content":"Investigations have highlighted that the impact radius is narrower than initially understood. We've confirmed that GovCloud instances aren't impacted and we'll now remove these instances that haven't experienced an impact, and these will no longer receive communications about this incident going forward: USA9002, USA9004S, USA9008, USA9010S, USA9014, USA9016S, USA9020, USA9022S, USA9026, USA9402, USA9404S, USA9902, and USA9918S. Impacted instances will continue to be updated. We apologize for any inconvenience caused. \n\nWe'll provide an update in 30 minutes or sooner if additional information becomes available. ","createdAt":"2026-09-07T09:46:12.764Z","updatedAt":"2026-09-07T09:46:12.768Z","entryType":"event","sourceId":20006023,"sourceType":"event"},{"title":"Update","content":"We're continuing to investigate the issue preventing customers from adding new products and saving quotes in Revenue Cloud. We've engaged multiple teams and are working on a fix-forward to resolve the issue. \n\nWe'll provide an update in 30 minutes or sooner if additional information becomes available.  ","createdAt":"2026-09-07T09:20:59.974Z","updatedAt":"2026-09-07T09:20:59.979Z","entryType":"event","sourceId":20006022,"sourceType":"event"},{"title":"Update","content":"We're investigating an issue impacting Revenue Cloud that's preventing some customers from adding new products and saving quotes, and blocking checkout. Investigations indicate the issue is due to a recent release. We're working to resolve the issue. \n\nWe'll provide an update in 30 minutes or sooner if additional information becomes available. ","createdAt":"2026-09-07T09:07:32.628Z","updatedAt":"2026-09-07T09:07:32.633Z","entryType":"event","sourceId":20006021,"sourceType":"event"},{"title":"Degradation Started","content":"featureServiceDisruption","createdAt":"2026-09-07T08:59:19.457Z","updatedAt":null,"entryType":"impact_start","startTime":"2026-09-06T22:30:00.000Z","sourceId":20004742,"sourceType":"impact","impactStartTime":"2026-09-07T08:59:19.457Z"}]},{"id":20004420,"externalId":"95079032","message":{"rootCause":null,"actionPlan":null,"pathToResolution":null},"additionalInformation":"","isCore":false,"affectsAll":false,"status":"Resolved","type":"Degradation","createdAt":"2026-09-08T01:23:45.490Z","updatedAt":"2026-09-08T01:24:08.652Z","instanceKeys":["USA302","USA304","USA332","USA340","USA342","USA350","USA438","USA466","USA474","USA478","USA480","USA488S","USA490S","USA576","USA580","USA592","USA596","USA600","USA602","USA604","USA678","USA688","USA724","USA736","USA738","USA740","USA744","USA880S","USA882S","USA884S","USA886S","USA890S","USA892S","USA894S","USA896S","USA898S","USA900S","USA902S"],"serviceKeys":["coreService"],"IncidentImpacts":[{"id":20004751,"startTime":"2026-09-06T22:30:00.000Z","endTime":"2026-09-07T23:10:00.000Z","type":"featureServiceDisruption","severity":"minor","createdAt":"2026-09-08T01:23:45.587Z","updatedAt":"2026-09-08T01:23:45.592Z","startTimeCreatedAt":"2026-09-08T01:23:45.588Z","startTimeModifiedAt":null,"endTimeCreatedAt":"2026-09-08T01:23:45.588Z","endTimeModifiedAt":null}],"IncidentEvents":[{"id":20006043,"type":"update","message":"We've resolved an issue that prevented Revenue Cloud customers from adding new products and saving quotes. We developed a fix, validated that it resolved the issue, and deployed it to all impacted instances. This communication is intended to share the exact start and end time of impact. We apologize for how this issue may have affected you and your business.","createdAt":"2026-09-08T01:23:45.595Z","updatedAt":"2026-09-08T01:23:45.599Z"}],"timeline":[{"title":"Update","content":"We've resolved an issue that prevented Revenue Cloud customers from adding new products and saving quotes. We developed a fix, validated that it resolved the issue, and deployed it to all impacted instances. This communication is intended to share the exact start and end time of impact. We apologize for how this issue may have affected you and your business.","createdAt":"2026-09-08T01:23:45.595Z","updatedAt":"2026-09-08T01:23:45.599Z","entryType":"event","sourceId":20006043,"sourceType":"event"},{"title":"Resolved","content":"Incident Resolved","createdAt":"2026-09-08T01:23:45.588Z","updatedAt":null,"entryType":"impact_end","endTime":"2026-09-07T23:10:00.000Z","sourceId":20004751,"sourceType":"impact","impactStartTime":"2026-09-08T01:23:45.588Z"},{"title":"Degradation Started","content":"featureServiceDisruption","createdAt":"2026-09-08T01:23:45.588Z","updatedAt":null,"entryType":"impact_start","startTime":"2026-09-06T22:30:00.000Z","sourceId":20004751,"sourceType":"impact","impactStartTime":"2026-09-08T01:23:45.588Z"}]},{"id":20004421,"externalId":"95108959","message":{"rootCause":null,"actionPlan":null,"pathToResolution":null},"additionalInformation":"","isCore":false,"affectsAll":false,"status":"Resolved","type":"Degradation","createdAt":"2026-09-08T04:38:01.200Z","updatedAt":"2026-09-08T05:51:31.475Z","instanceKeys":["ARE2S","ARE4S","ARE6","ARE12","SWE2S","SWE4S","SWE6S","SWE8","SWE10","SWE12","SWE14","SWE16","SWE18","SWE20","SWE22","SWE24","SWE26","SWE28S","SWE30S","SWE32","SWE34","SWE36","SWE38","SWE40","SWE42","SWE44S","SWE46","SWE48","SWE50","SWE52","SWE54","SWE56","SWE58","SWE60S","SWE62","SWE64","SWE66","SWE68","SWE70","SWE72","SWE74","SWE76","SWE78","SWE80","SWE82","SWE84","SWE88S","SWE90S","SWE92S","SWE94S","SWE96S","SWE98","SWE100","SWE106","SWE108","SWE112","SWE114","SWE118","SWE120S","SWE122","SWE124","SWE126","SWE128S","SWE130S","SWE132S","SWE136S","USA710S","USA712S","USA714","USA716","USA718","USA720","USA722","USA724","USA726","USA728","USA730","USA732","USA734","USA736","USA738","USA740","USA742","USA744","USA746","USA748","USA750S","USA752S","USA754S","USA756S","USA758S","USA760S","USA762S","USA764S","USA766S","USA768S","USA770S","USA772S","USA774S","USA776","USA778","USA780","USA786S","USA788","USA790","USA792S","USA804S","USA810","USA830","USA836S","USA838","USA840","USA842","USA844","USA846","USA848","USA850","USA852","USA854","USA860","USA862","USA864","USA866","USA868","USA916S","USA918","USA920","USA922","USA924","USA926","USA932S","USA934S","USA936S","USA938S","USA940S","USA942S","USA944S","USA946S","USA952S","USA954S","USA996S","USA1000","USA1040","USA1042","USA1044","USA1052","USA1054","USA1056","USA1068S","USA1070S","USA1072","USA1108","USA1110","USA1124","USA1140","USA1142","USA1178S","USA1204S","USA1254S","USA1256S","USA1258S"],"serviceKeys":["B2B2CCommerce","coreService"],"IncidentImpacts":[{"id":20004752,"startTime":"2026-09-07T12:30:00.000Z","endTime":"2026-09-08T05:24:00.000Z","type":"featureServiceDisruption","severity":"minor","createdAt":"2026-09-08T04:38:01.296Z","updatedAt":"2026-09-08T05:45:29.204Z","startTimeCreatedAt":"2026-09-08T04:38:01.296Z","startTimeModifiedAt":"2026-09-08T05:15:47.233Z","endTimeCreatedAt":"2026-09-08T05:45:29.205Z","endTimeModifiedAt":null}],"IncidentEvents":[{"id":20006049,"type":"update","message":"We applied manual fixes across all known affected environments, restoring transaction processing by 05:24 UTC. We also tested an automated, fleet-wide update to fully resolve the issue for the remaining affected environments.\n\nWe apologize for how you and your business may have been affected by this incident. We will thoroughly investigate the incident, confirming the technical trigger, the underlying cause, and preventive action to avoid a repeat in the future.","createdAt":"2026-09-08T05:45:29.213Z","updatedAt":"2026-09-08T05:45:29.218Z"},{"id":20006048,"type":"update","message":"We've applied manual fixes across all known affected environments to restore credit card transaction processing on Commerce Cloud checkouts. We're now testing an automated, fleet-wide fix to fully resolve this issue. \n\nWe'll provide an update in 30 minutes or sooner if additional information becomes available.","createdAt":"2026-09-08T05:34:30.157Z","updatedAt":"2026-09-08T05:34:30.161Z"},{"id":20006046,"type":"update","message":"We're aware of the issue affecting credit card transactions on Commerce Cloud, where customers are unable to complete purchases using credit cards at checkout. We're restarting the affected applications to restore transaction processing and working on a broader fix to resolve this for all impacted customers.\n\nWe'll provide an update in 30 minutes or sooner if additional information becomes available.","createdAt":"2026-09-08T04:51:24.433Z","updatedAt":"2026-09-08T04:51:24.436Z"}],"timeline":[{"title":"Update","content":"We applied manual fixes across all known affected environments, restoring transaction processing by 05:24 UTC. We also tested an automated, fleet-wide update to fully resolve the issue for the remaining affected environments.\n\nWe apologize for how you and your business may have been affected by this incident. We will thoroughly investigate the incident, confirming the technical trigger, the underlying cause, and preventive action to avoid a repeat in the future.","createdAt":"2026-09-08T05:45:29.213Z","updatedAt":"2026-09-08T05:45:29.218Z","entryType":"event","sourceId":20006049,"sourceType":"event"},{"title":"Resolved","content":"Incident Resolved","createdAt":"2026-09-08T05:45:29.205Z","updatedAt":null,"entryType":"impact_end","endTime":"2026-09-08T05:24:00.000Z","sourceId":20004752,"sourceType":"impact","impactStartTime":"2026-09-08T04:38:01.296Z"},{"title":"Update","content":"We've applied manual fixes across all known affected environments to restore credit card transaction processing on Commerce Cloud checkouts. We're now testing an automated, fleet-wide fix to fully resolve this issue. \n\nWe'll provide an update in 30 minutes or sooner if additional information becomes available.","createdAt":"2026-09-08T05:34:30.157Z","updatedAt":"2026-09-08T05:34:30.161Z","entryType":"event","sourceId":20006048,"sourceType":"event"},{"title":"Update","content":"We're aware of the issue affecting credit card transactions on Commerce Cloud, where customers are unable to complete purchases using credit cards at checkout. We're restarting the affected applications to restore transaction processing and working on a broader fix to resolve this for all impacted customers.\n\nWe'll provide an update in 30 minutes or sooner if additional information becomes available.","createdAt":"2026-09-08T04:51:24.433Z","updatedAt":"2026-09-08T04:51:24.436Z","entryType":"event","sourceId":20006046,"sourceType":"event"},{"title":"Degradation Started","content":"featureServiceDisruption","createdAt":"2026-09-08T04:38:01.296Z","updatedAt":"2026-09-08T05:15:47.233Z","entryType":"impact_start","startTime":"2026-09-07T12:30:00.000Z","sourceId":20004752,"sourceType":"impact","impactStartTime":"2026-09-08T04:38:01.296Z"}]},{"id":20004422,"externalId":"95135873","message":{"rootCause":null,"actionPlan":null,"pathToResolution":null},"additionalInformation":null,"isCore":false,"affectsAll":false,"status":"Resolved","type":"Degradation","createdAt":"2026-09-08T18:36:40.025Z","updatedAt":"2026-09-08T18:48:19.889Z","instanceKeys":["USA232"],"serviceKeys":["coreService"],"IncidentImpacts":[{"id":20004753,"startTime":"2026-09-08T17:57:00.000Z","endTime":"2026-09-08T18:06:00.000Z","type":"performanceDegradation","severity":"minor","createdAt":"2026-09-08T18:36:40.112Z","updatedAt":"2026-09-08T18:36:40.115Z","startTimeCreatedAt":"2026-09-08T18:36:40.112Z","startTimeModifiedAt":null,"endTimeCreatedAt":"2026-09-08T18:36:40.112Z","endTimeModifiedAt":null}],"IncidentEvents":[{"id":20006050,"type":"investigatingCauseOfIssue","message":"We’re investigating the cause of the issue. We will provide an update in 30 minutes or sooner if we have more information.","createdAt":"2026-09-08T18:36:40.117Z","updatedAt":"2026-09-08T18:36:40.129Z"}],"timeline":[{"title":"Update","content":"We’re investigating the cause of the issue. We will provide an update in 30 minutes or sooner if we have more information.","createdAt":"2026-09-08T18:36:40.117Z","updatedAt":"2026-09-08T18:36:40.129Z","entryType":"event","sourceId":20006050,"sourceType":"event"},{"title":"Resolved","content":"Incident Resolved","createdAt":"2026-09-08T18:36:40.112Z","updatedAt":null,"entryType":"impact_end","endTime":"2026-09-08T18:06:00.000Z","sourceId":20004753,"sourceType":"impact","impactStartTime":"2026-09-08T18:36:40.112Z"},{"title":"Degradation Started","content":"performanceDegradation","createdAt":"2026-09-08T18:36:40.112Z","updatedAt":null,"entryType":"impact_start","startTime":"2026-09-08T17:57:00.000Z","sourceId":20004753,"sourceType":"impact","impactStartTime":"2026-09-08T18:36:40.112Z"}]},{"id":20004423,"externalId":"95137238","message":{"rootCause":null,"actionPlan":null,"pathToResolution":null},"additionalInformation":"","isCore":false,"affectsAll":false,"status":"Resolved","type":"Degradation","createdAt":"2026-09-08T20:19:30.925Z","updatedAt":"2026-09-09T00:55:21.151Z","instanceKeys":["NA223","USA718","USA720","USA730","USA734","USA740","USA744","USA746","USA756S","USA762S","USA764S","USA766S","USA768S","USA774S","USA776","USA778","USA780","USA788","USA792S","USA830","USA838","USA840","USA866","USA918","USA920","USA924","USA932S","USA934S","USA936S","USA940S","USA946S","USA952S","USA1000","USA1056","USA1108","USA1142"],"serviceKeys":["Agentforce"],"IncidentImpacts":[{"id":20004754,"startTime":"2026-09-06T16:30:00.000Z","endTime":"2026-09-07T00:15:00.000Z","type":"featurePerfDegradation","severity":"minor","createdAt":"2026-09-08T20:19:31.031Z","updatedAt":"2026-09-09T00:55:21.128Z","startTimeCreatedAt":"2026-09-08T20:19:31.031Z","startTimeModifiedAt":"2026-09-09T00:55:21.128Z","endTimeCreatedAt":"2026-09-08T23:24:03.680Z","endTimeModifiedAt":"2026-09-09T00:55:21.128Z"}],"IncidentEvents":[{"id":20006056,"type":"update","message":"Upon further investigation, we've determined that the start and end time of impact is different than initially understood. We've revised the start time of the Trust post to more accurately reflect the time customers may have begun to experience impact. We apologize for any confusion caused by this.","createdAt":"2026-09-09T00:55:21.134Z","updatedAt":"2026-09-09T00:55:21.139Z"},{"id":20006055,"type":"update","message":"As of 23:02 UTC, September 8, we resolved the issue affecting Agentforce session scoring and tagging for a subset of customers. Session scoring and tagging functionality is now operating at usual performance levels. \nThis is the final update for this incident. We apologize for any inconvenience for our customers.","createdAt":"2026-09-08T23:24:03.685Z","updatedAt":"2026-09-08T23:24:03.688Z"},{"id":20006054,"type":"update","message":"We have identified a potential fix and are preparing to apply it to affected customer environments. We’ll monitor session tagging performance following the change to determine whether functionality recovers while our investigation into the underlying issue continues.\n\nWe’ll provide another update as significant progress is made.","createdAt":"2026-09-08T22:41:21.937Z","updatedAt":"2026-09-08T22:41:21.942Z"},{"id":20006053,"type":"update","message":"Our teams have narrowed the investigation to failures occurring during session processing and are working to identify a path to restore functionality.\n\nWe’ll provide an update in 60 minutes or sooner if additional information becomes available.","createdAt":"2026-09-08T21:37:03.615Z","updatedAt":"2026-09-08T21:37:03.620Z"},{"id":20006052,"type":"update","message":"We’re continuing to investigate an issue affecting Agentforce session scoring and tagging for a subset of customers. Our teams are analyzing processing failures and reviewing affected customer environments to determine the trigger and identify a path to restore functionality.\n\nWe’ll provide an update in 30 minutes or sooner if additional information becomes available.","createdAt":"2026-09-08T20:58:39.212Z","updatedAt":"2026-09-08T20:58:39.217Z"},{"id":20006051,"type":"update","message":"We’re investigating an issue affecting Agentforce session scoring and tagging functionality for a subset of customers. Our teams are actively working to identify the trigger and restore service.\n\nWe’ll provide an update in 30 minutes or sooner if additional information becomes available.","createdAt":"2026-09-08T20:28:04.101Z","updatedAt":"2026-09-08T20:28:04.106Z"}],"timeline":[{"title":"Update","content":"Upon further investigation, we've determined that the start and end time of impact is different than initially understood. We've revised the start time of the Trust post to more accurately reflect the time customers may have begun to experience impact. We apologize for any confusion caused by this.","createdAt":"2026-09-09T00:55:21.134Z","updatedAt":"2026-09-09T00:55:21.139Z","entryType":"event","sourceId":20006056,"sourceType":"event"},{"title":"Update","content":"As of 23:02 UTC, September 8, we resolved the issue affecting Agentforce session scoring and tagging for a subset of customers. Session scoring and tagging functionality is now operating at usual performance levels. \nThis is the final update for this incident. We apologize for any inconvenience for our customers.","createdAt":"2026-09-08T23:24:03.685Z","updatedAt":"2026-09-08T23:24:03.688Z","entryType":"event","sourceId":20006055,"sourceType":"event"},{"title":"Resolved","content":"Incident Resolved","createdAt":"2026-09-08T23:24:03.680Z","updatedAt":"2026-09-09T00:55:21.128Z","entryType":"impact_end","endTime":"2026-09-07T00:15:00.000Z","sourceId":20004754,"sourceType":"impact","impactStartTime":"2026-09-08T20:19:31.031Z"},{"title":"Update","content":"We have identified a potential fix and are preparing to apply it to affected customer environments. We’ll monitor session tagging performance following the change to determine whether functionality recovers while our investigation into the underlying issue continues.\n\nWe’ll provide another update as significant progress is made.","createdAt":"2026-09-08T22:41:21.937Z","updatedAt":"2026-09-08T22:41:21.942Z","entryType":"event","sourceId":20006054,"sourceType":"event"},{"title":"Update","content":"Our teams have narrowed the investigation to failures occurring during session processing and are working to identify a path to restore functionality.\n\nWe’ll provide an update in 60 minutes or sooner if additional information becomes available.","createdAt":"2026-09-08T21:37:03.615Z","updatedAt":"2026-09-08T21:37:03.620Z","entryType":"event","sourceId":20006053,"sourceType":"event"},{"title":"Update","content":"We’re continuing to investigate an issue affecting Agentforce session scoring and tagging for a subset of customers. 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our teams investigated the incident further, we discovered that sandboxes were not impacted. To accurately reflect impact, we have updated this post to remove these instances. We apologize for any confusion this may have caused.","createdAt":"2026-09-17T17:16:45.133Z","updatedAt":"2026-09-17T17:16:45.138Z"},{"id":20006085,"type":"resolved","message":"The Salesforce Technology team has observed that instance stability and performance are now at expected levels and declared the incident resolved. We will thoroughly investigate the incident, establishing the technical trigger, the underlying cause, and preventive action to avoid a repeat in the future.","createdAt":"2026-09-16T18:59:57.881Z","updatedAt":"2026-09-16T18:59:57.885Z"},{"id":20006084,"type":"update","message":"The issue causing severe delays, intermittent errors, and difficulty accessing some Salesforce services or creating support cases across affected Hyperforce environments was resolved as of 15:26 UTC. A targeted mitigation restored service, and telemetry has remained healthy during extended validation.\n\nWe apologize for how this incident affected you and your business. We will undertake a full investigation of the incident, establishing the technical trigger, the underlying cause, and preventive action to avoid a repeat in the future.","createdAt":"2026-09-16T18:59:57.875Z","updatedAt":"2026-09-16T18:59:57.879Z"},{"id":20006083,"type":"update","message":"Service telemetry remains healthy, and our review has not confirmed any ongoing customer impact related to this incident. Before declaring the issue resolved, we’re ensuring the existing mitigation remains active across all affected customer-facing Hyperforce environments.\n\nWe’re applying targeted updates where the automated process did not complete, helping maintain service stability and reduce the risk of impact returning. We’ll provide another update in 30 minutes or sooner if additional information becomes available.","createdAt":"2026-09-16T18:46:44.014Z","updatedAt":"2026-09-16T18:46:44.018Z"},{"id":20006082,"type":"update","message":"We continue to observe healthy service telemetry across customer-facing Hyperforce environments, and our review of recent customer reports has not confirmed ongoing impact related to this incident. We’re completing validation of one isolated report before declaring the issue resolved.\n\nThe mitigation remains active, and we’re adding preventive protections to related service paths to reduce the risk of recurrence. We’ll provide another update in 30 minutes or sooner if additional information becomes available.","createdAt":"2026-09-16T18:06:50.078Z","updatedAt":"2026-09-16T18:06:50.081Z"},{"id":20006081,"type":"update","message":"Service telemetry has remained healthy across customer-facing Hyperforce environments since 15:26 UTC. Our review of recent customer reports has not identified any confirmed ongoing impact related to this incident.\n\nThe mitigation remains active, and we’re applying additional preventive protections to related service paths while completing final validation. \n\nWe’ll provide another update in 30 minutes or sooner if additional information becomes available.","createdAt":"2026-09-16T17:29:47.885Z","updatedAt":"2026-09-16T17:29:47.889Z"},{"id":20006080,"type":"update","message":"Our telemetry is no longer showing active performance or availability impact across customer-facing Hyperforce environments. We’re validating recent customer reports against service health data and confirming the recovery time before declaring the issue resolved.\n\nWe’ll provide an update in 30 minutes or sooner if additional information becomes available.","createdAt":"2026-09-16T17:00:42.220Z","updatedAt":"2026-09-16T17:00:42.225Z"},{"id":20006078,"type":"update","message":"We’ve completed applying the mitigation across the affected Hyperforce environments and are conducting fleetwide validation to confirm service recovery. Most customer-facing impact has cleared, while we work through a small number of remaining instances that require additional verification or targeted recovery actions.\n\nCustomers on any remaining affected instances may continue to experience severe delays, intermittent errors, or difficulty accessing some services and creating support cases.\n\nWe’ll provide an update in 30 minutes or sooner if additional information becomes available.","createdAt":"2026-09-16T16:23:11.509Z","updatedAt":"2026-09-16T16:23:11.513Z"},{"id":20006077,"type":"impactRadiusDecrease","message":"Investigations have highlighted that the impact radius is narrower than initially understood. We will now remove any instances that have not experienced an impact, and these will no longer receive communications about this incident going forward. Impacted instances will continue to be updated. We apologize for any inconvenience caused. ","createdAt":"2026-09-16T15:56:37.433Z","updatedAt":"2026-09-16T15:56:37.436Z"},{"id":20006076,"type":"update","message":"We’ve narrowed the remaining impact to a subset of Hyperforce instances. First-party environments were not impacted. The mitigation is now in place across nearly all affected instances, and we’re completing targeted restarts and manual recovery actions on the remaining affected instances.\n\nSome customers may continue to experience severe delays, intermittent errors, and inability to access some services and support case creation.\n\nWe'll provide an update in 30 minutes or sooner if additional information becomes available.","createdAt":"2026-09-16T15:39:15.942Z","updatedAt":"2026-09-16T15:39:15.946Z"},{"id":20006075,"type":"update","message":"We're seeing signs of recovery and many customers are coming out of impact. We continue to manually restart ‌instances where the automated fix didn't fully resolve the issue. We don't have a confirmed resolution time.  \n\nCustomers continue to experience severe delays, intermittent errors, and inability to access some services and support case creation.\n\nWe'll provide an update in 30 minutes or sooner if additional information becomes available.","createdAt":"2026-09-16T14:56:31.590Z","updatedAt":"2026-09-16T14:56:31.594Z"},{"id":20006073,"type":"update","message":"We've completed the next phase of the rollout to the remaining impacted instances. We continue to manually restart ‌instances where the automated fix didn't fully resolve the issue. \n\nCustomers who are affected may continue to experience severe delays, intermittent errors, and inability to access some services and support case creation.\n\nWe'll provide an update in 30 minutes or sooner if additional information becomes available.","createdAt":"2026-09-16T14:27:19.693Z","updatedAt":"2026-09-16T14:27:19.698Z"},{"id":20006072,"type":"update","message":"We've completed the next phase of the rollout. We're manually restarting ‌instances where the automated fix didn't fully resolve the issue. We’ve received reports of scheduled jobs not running as expected for some customers who are now able to access the service. We're investigating this. \n\nInvestigations have highlighted that the impact radius is narrower than initially understood. We'll now remove any instances that haven't experienced an impact, and these will no longer receive communications about this incident going forward. Impacted instances will continue to be updated. We apologize for any inconvenience caused.\n\nWe'll provide an update in 30 minutes or sooner if additional information becomes available.","createdAt":"2026-09-16T14:00:35.660Z","updatedAt":"2026-09-16T14:01:59.287Z"},{"id":20006071,"type":"update","message":"We've determined that the rollout didn't fully complete for a number of instances, so some customers may still be experiencing the original issue. We're reapplying the fix now. Some customers may need to clear cached data or restart their session for full recovery. \n\nWe'll provide an update in 30 minutes or sooner if additional information becomes available.\n","createdAt":"2026-09-16T13:13:20.319Z","updatedAt":"2026-09-16T13:13:20.322Z"},{"id":20006070,"type":"update","message":"As the rollout is progressing region-wise, most instances are recovering. Some customers may still see errors accessing the service until we finish a manual restart on their instance. We don't have a confirmed resolution time.  \n\nWe'll provide an update in 30 minutes or sooner if additional information becomes available.","createdAt":"2026-09-16T12:39:44.512Z","updatedAt":"2026-09-16T12:39:44.515Z"},{"id":20006069,"type":"update","message":"The rollout is progressing region-wise and services are returning to normal in regions that are completed. We're monitoring the rollout as it continues, and we're working on a permanent fix. \n\nWe'll provide an update in 30 minutes or sooner if additional information becomes available.","createdAt":"2026-09-16T12:13:10.420Z","updatedAt":"2026-09-16T12:13:10.424Z"},{"id":20006068,"type":"update","message":"The rollout is progressing region by region and we're seeing improvement. We don't have a confirmed time of completion. GovCloud customers have been confirmed to be out of impact. \n\nCustomers may continue to experience severe delays, intermittent errors, and inability to access some services and support case creation.\n\nWe'll provide an update in 30 minutes or sooner if additional information becomes available.","createdAt":"2026-09-16T11:41:54.396Z","updatedAt":"2026-09-16T11:41:54.400Z"},{"id":20006067,"type":"update","message":"A fleetwide rollout is in progress and customers are starting to see their service return to normal. In parallel, we're working on a code-level permanent fix.\n\nWe'll provide an update in 30 minutes or sooner if additional information becomes available.","createdAt":"2026-09-16T11:19:04.428Z","updatedAt":"2026-09-16T11:19:04.431Z"},{"id":20006066,"type":"update","message":"We've validated the fix successfully on the test instance. We'll now roll out the fix fleetwide to all impacted instances. \n\nWe'll provide an update in 30 minutes or sooner if additional information becomes available.","createdAt":"2026-09-16T10:56:36.911Z","updatedAt":"2026-09-16T10:56:36.915Z"},{"id":20006065,"type":"update","message":"We're pursuing the fastest path to restore services. We're testing our fix on a test instance. Once the test is validated, we'll roll out the fix fleetwide. \n\nCustomers continue to experience severe delays, intermittent errors, and inability to access some services and support case creation.\n\nWe'll provide an update in 30 minutes or sooner if additional information becomes available. ","createdAt":"2026-09-16T10:31:31.130Z","updatedAt":"2026-09-16T10:31:31.135Z"},{"id":20006064,"type":"update","message":"One of our core system components experienced increased load, which limited its capacity to process requests. We're working on a fix to resolve this issue and restore services. \n\nWe'll provide an update in 30 minutes or sooner if additional information becomes available. ","createdAt":"2026-09-16T10:18:06.138Z","updatedAt":"2026-09-16T10:18:06.142Z"},{"id":20006063,"type":"update","message":"We're no longer pursuing restarts as a path to remediation. Customers continue to experience severe delays, intermittent errors, and inability to access some services and support case creation.\n\nWe'll provide an update in 30 minutes or sooner if additional information becomes available. ","createdAt":"2026-09-16T10:01:20.691Z","updatedAt":"2026-09-16T10:01:20.697Z"},{"id":20006062,"type":"update","message":"We believe that the issue is caused by an external dependency failure that's impacting the legacy login server. We're blocking the Application Programming Interface (API) endpoint as a potential mitigation step. We also engaged our third-party infrastructure provider to determine if there are any issues and they've confirmed that there are no issues with ‌third-party infrastructure. \n\nWe'll provide an update in 30 minutes or sooner if additional information becomes available. ","createdAt":"2026-09-16T09:57:01.936Z","updatedAt":"2026-09-16T09:57:01.939Z"},{"id":20006061,"type":"update","message":"Investigations indicate that requests are stalling while waiting on a response from an internal login service, which is using up available server resources. Customers continue to experience severe delays, intermittent errors, and inability to access some services. This also affects support case creation.\n\nWe've attempted a rolling restart on one of the impacted instances to see if that resolves the issue.\n\nWe'll provide an update in 30 minutes or sooner if additional information becomes available.","createdAt":"2026-09-16T09:10:00.351Z","updatedAt":"2026-09-16T09:10:00.357Z"},{"id":20006060,"type":"update","message":"We're investigating an issue impacting multiple instances across all regions where customers may experience severe delays, intermittent errors, or an inability to access some services. Some customers are also unable to submit new support cases through the Help portal. We're investigating the issue.  \n\nWe'll provide an update in 30 minutes or sooner if additional information becomes available. ","createdAt":"2026-09-16T08:45:24.941Z","updatedAt":"2026-09-16T08:45:24.947Z"}],"timeline":[{"title":"Update","content":"As our teams investigated the incident further, we discovered that sandboxes were not impacted. To accurately reflect impact, we have updated this post to remove these instances. We apologize for any confusion this may have caused.","createdAt":"2026-09-17T17:16:45.133Z","updatedAt":"2026-09-17T17:16:45.138Z","entryType":"event","sourceId":20006087,"sourceType":"event"},{"title":"Update","content":"The Salesforce Technology team has observed that instance stability and performance are now at expected levels and declared the incident resolved. We will thoroughly investigate the incident, establishing the technical trigger, the underlying cause, and preventive action to avoid a repeat in the future.","createdAt":"2026-09-16T18:59:57.881Z","updatedAt":"2026-09-16T18:59:57.885Z","entryType":"event","sourceId":20006085,"sourceType":"event"},{"title":"Update","content":"The issue causing severe delays, intermittent errors, and difficulty accessing some Salesforce services or creating support cases across affected Hyperforce environments was resolved as of 15:26 UTC. A targeted mitigation restored service, and telemetry has remained healthy during extended validation.\n\nWe apologize for how this incident affected you and your business. We will undertake a full investigation of the incident, establishing the technical trigger, the underlying cause, and preventive action to avoid a repeat in the future.","createdAt":"2026-09-16T18:59:57.875Z","updatedAt":"2026-09-16T18:59:57.879Z","entryType":"event","sourceId":20006084,"sourceType":"event"},{"title":"Resolved","content":"Incident Resolved","createdAt":"2026-09-16T18:59:57.866Z","updatedAt":null,"entryType":"impact_end","endTime":"2026-09-16T15:26:00.000Z","sourceId":20004764,"sourceType":"impact","impactStartTime":"2026-09-16T08:32:58.218Z"},{"title":"Update","content":"Service telemetry remains healthy, and our review has not confirmed any ongoing customer impact related to this incident. Before declaring the issue resolved, we’re ensuring the existing mitigation remains active across all affected customer-facing Hyperforce environments.\n\nWe’re applying targeted updates where the automated process did not complete, helping maintain service stability and reduce the risk of impact returning. We’ll provide another update in 30 minutes or sooner if additional information becomes available.","createdAt":"2026-09-16T18:46:44.014Z","updatedAt":"2026-09-16T18:46:44.018Z","entryType":"event","sourceId":20006083,"sourceType":"event"},{"title":"Update","content":"We continue to observe healthy service telemetry across customer-facing Hyperforce environments, and our review of recent customer reports has not confirmed ongoing impact related to this incident. We’re completing validation of one isolated report before declaring the issue resolved.\n\nThe mitigation remains active, and we’re adding preventive protections to related service paths to reduce the risk of recurrence. We’ll provide another update in 30 minutes or sooner if additional information becomes available.","createdAt":"2026-09-16T18:06:50.078Z","updatedAt":"2026-09-16T18:06:50.081Z","entryType":"event","sourceId":20006082,"sourceType":"event"},{"title":"Update","content":"Service telemetry has remained healthy across customer-facing Hyperforce environments since 15:26 UTC. Our review of recent customer reports has not identified any confirmed ongoing impact related to this incident.\n\nThe mitigation remains active, and we’re applying additional preventive protections to related service paths while completing final validation. \n\nWe’ll provide another update in 30 minutes or sooner if additional information becomes available.","createdAt":"2026-09-16T17:29:47.885Z","updatedAt":"2026-09-16T17:29:47.889Z","entryType":"event","sourceId":20006081,"sourceType":"event"},{"title":"Update","content":"Our telemetry is no longer showing active performance or availability impact across customer-facing Hyperforce environments. We’re validating recent customer reports against service health data and confirming the recovery time before declaring the issue resolved.\n\nWe’ll provide an update in 30 minutes or sooner if additional information becomes available.","createdAt":"2026-09-16T17:00:42.220Z","updatedAt":"2026-09-16T17:00:42.225Z","entryType":"event","sourceId":20006080,"sourceType":"event"},{"title":"Update","content":"We’ve completed applying the mitigation across the affected Hyperforce environments and are conducting fleetwide validation to confirm service recovery. Most customer-facing impact has cleared, while we work through a small number of remaining instances that require additional verification or targeted recovery actions.\n\nCustomers on any remaining affected instances may continue to experience severe delays, intermittent errors, or difficulty accessing some services and creating support cases.\n\nWe’ll provide an update in 30 minutes or sooner if additional information becomes available.","createdAt":"2026-09-16T16:23:11.509Z","updatedAt":"2026-09-16T16:23:11.513Z","entryType":"event","sourceId":20006078,"sourceType":"event"},{"title":"Update","content":"Investigations have highlighted that the impact radius is narrower than initially understood. We will now remove any instances that have not experienced an impact, and these will no longer receive communications about this incident going forward. Impacted instances will continue to be updated. We apologize for any inconvenience caused. ","createdAt":"2026-09-16T15:56:37.433Z","updatedAt":"2026-09-16T15:56:37.436Z","entryType":"event","sourceId":20006077,"sourceType":"event"},{"title":"Update","content":"We’ve narrowed the remaining impact to a subset of Hyperforce instances. First-party environments were not impacted. The mitigation is now in place across nearly all affected instances, and we’re completing targeted restarts and manual recovery actions on the remaining affected instances.\n\nSome customers may continue to experience severe delays, intermittent errors, and inability to access some services and support case creation.\n\nWe'll provide an update in 30 minutes or sooner if additional information becomes available.","createdAt":"2026-09-16T15:39:15.942Z","updatedAt":"2026-09-16T15:39:15.946Z","entryType":"event","sourceId":20006076,"sourceType":"event"},{"title":"Update","content":"We're seeing signs of recovery and many customers are coming out of impact. We continue to manually restart ‌instances where the automated fix didn't fully resolve the issue. We don't have a confirmed resolution time.  \n\nCustomers continue to experience severe delays, intermittent errors, and inability to access some services and support case creation.\n\nWe'll provide an update in 30 minutes or sooner if additional information becomes available.","createdAt":"2026-09-16T14:56:31.590Z","updatedAt":"2026-09-16T14:56:31.594Z","entryType":"event","sourceId":20006075,"sourceType":"event"},{"title":"Update","content":"We've completed the next phase of the rollout to the remaining impacted instances. We continue to manually restart ‌instances where the automated fix didn't fully resolve the issue. \n\nCustomers who are affected may continue to experience severe delays, intermittent errors, and inability to access some services and support case creation.\n\nWe'll provide an update in 30 minutes or sooner if additional information becomes available.","createdAt":"2026-09-16T14:27:19.693Z","updatedAt":"2026-09-16T14:27:19.698Z","entryType":"event","sourceId":20006073,"sourceType":"event"},{"title":"Update","content":"We've completed the next phase of the rollout. We're manually restarting ‌instances where the automated fix didn't fully resolve the issue. We’ve received reports of scheduled jobs not running as expected for some customers who are now able to access the service. We're investigating this. \n\nInvestigations have highlighted that the impact radius is narrower than initially understood. We'll now remove any instances that haven't experienced an impact, and these will no longer receive communications about this incident going forward. Impacted instances will continue to be updated. We apologize for any inconvenience caused.\n\nWe'll provide an update in 30 minutes or sooner if additional information becomes available.","createdAt":"2026-09-16T14:00:35.660Z","updatedAt":"2026-09-16T14:01:59.287Z","entryType":"event","sourceId":20006072,"sourceType":"event"},{"title":"Update","content":"We've determined that the rollout didn't fully complete for a number of instances, so some customers may still be experiencing the original issue. We're reapplying the fix now. Some customers may need to clear cached data or restart their session for full recovery. \n\nWe'll provide an update in 30 minutes or sooner if additional information becomes available.\n","createdAt":"2026-09-16T13:13:20.319Z","updatedAt":"2026-09-16T13:13:20.322Z","entryType":"event","sourceId":20006071,"sourceType":"event"},{"title":"Update","content":"As the rollout is progressing region-wise, most instances are recovering. Some customers may still see errors accessing the service until we finish a manual restart on their instance. We don't have a confirmed resolution time.  \n\nWe'll provide an update in 30 minutes or sooner if additional information becomes available.","createdAt":"2026-09-16T12:39:44.512Z","updatedAt":"2026-09-16T12:39:44.515Z","entryType":"event","sourceId":20006070,"sourceType":"event"},{"title":"Update","content":"The rollout is progressing region-wise and services are returning to normal in regions that are completed. We're monitoring the rollout as it continues, and we're working on a permanent fix. \n\nWe'll provide an update in 30 minutes or sooner if additional information becomes available.","createdAt":"2026-09-16T12:13:10.420Z","updatedAt":"2026-09-16T12:13:10.424Z","entryType":"event","sourceId":20006069,"sourceType":"event"},{"title":"Update","content":"The rollout is progressing region by region and we're seeing improvement. We don't have a confirmed time of completion. GovCloud customers have been confirmed to be out of impact. \n\nCustomers may continue to experience severe delays, intermittent errors, and inability to access some services and support case creation.\n\nWe'll provide an update in 30 minutes or sooner if additional information becomes available.","createdAt":"2026-09-16T11:41:54.396Z","updatedAt":"2026-09-16T11:41:54.400Z","entryType":"event","sourceId":20006068,"sourceType":"event"},{"title":"Update","content":"A fleetwide rollout is in progress and customers are starting to see their service return to normal. In parallel, we're working on a code-level permanent fix.\n\nWe'll provide an update in 30 minutes or sooner if additional information becomes available.","createdAt":"2026-09-16T11:19:04.428Z","updatedAt":"2026-09-16T11:19:04.431Z","entryType":"event","sourceId":20006067,"sourceType":"event"},{"title":"Update","content":"We've validated the fix successfully on the test instance. We'll now roll out the fix fleetwide to all impacted instances. \n\nWe'll provide an update in 30 minutes or sooner if additional information becomes available.","createdAt":"2026-09-16T10:56:36.911Z","updatedAt":"2026-09-16T10:56:36.915Z","entryType":"event","sourceId":20006066,"sourceType":"event"},{"title":"Update","content":"We're pursuing the fastest path to restore services. We're testing our fix on a test instance. Once the test is validated, we'll roll out the fix fleetwide. \n\nCustomers continue to experience severe delays, intermittent errors, and inability to access some services and support case creation.\n\nWe'll provide an update in 30 minutes or sooner if additional information becomes available. ","createdAt":"2026-09-16T10:31:31.130Z","updatedAt":"2026-09-16T10:31:31.135Z","entryType":"event","sourceId":20006065,"sourceType":"event"},{"title":"Update","content":"One of our core system components experienced increased load, which limited its capacity to process requests. We're working on a fix to resolve this issue and restore services. \n\nWe'll provide an update in 30 minutes or sooner if additional information becomes available. ","createdAt":"2026-09-16T10:18:06.138Z","updatedAt":"2026-09-16T10:18:06.142Z","entryType":"event","sourceId":20006064,"sourceType":"event"},{"title":"Update","content":"We're no longer pursuing restarts as a path to remediation. Customers continue to experience severe delays, intermittent errors, and inability to access some services and support case creation.\n\nWe'll provide an update in 30 minutes or sooner if additional information becomes available. ","createdAt":"2026-09-16T10:01:20.691Z","updatedAt":"2026-09-16T10:01:20.697Z","entryType":"event","sourceId":20006063,"sourceType":"event"},{"title":"Update","content":"We believe that the issue is caused by an external dependency failure that's impacting the legacy login server. We're blocking the Application Programming Interface (API) endpoint as a potential mitigation step. We also engaged our third-party infrastructure provider to determine if there are any issues and they've confirmed that there are no issues with ‌third-party infrastructure. \n\nWe'll provide an update in 30 minutes or sooner if additional information becomes available. ","createdAt":"2026-09-16T09:57:01.936Z","updatedAt":"2026-09-16T09:57:01.939Z","entryType":"event","sourceId":20006062,"sourceType":"event"},{"title":"Update","content":"Investigations indicate that requests are stalling while waiting on a response from an internal login service, which is using up available server resources. Customers continue to experience severe delays, intermittent errors, and inability to access some services. This also affects support case creation.\n\nWe've attempted a rolling restart on one of the impacted instances to see if that resolves the issue.\n\nWe'll provide an update in 30 minutes or sooner if additional information becomes available.","createdAt":"2026-09-16T09:10:00.351Z","updatedAt":"2026-09-16T09:10:00.357Z","entryType":"event","sourceId":20006061,"sourceType":"event"},{"title":"Update","content":"We're investigating an issue impacting multiple instances across all regions where customers may experience severe delays, intermittent errors, or an inability to access some services. Some customers are also unable to submit new support cases through the Help portal. We're investigating the issue.  \n\nWe'll provide an update in 30 minutes or sooner if additional information becomes available. ","createdAt":"2026-09-16T08:45:24.941Z","updatedAt":"2026-09-16T08:45:24.947Z","entryType":"event","sourceId":20006060,"sourceType":"event"},{"title":"Disruption Started","content":"serviceDisruption","createdAt":"2026-09-16T08:32:58.218Z","updatedAt":"2026-09-16T08:33:44.453Z","entryType":"impact_start","startTime":"2026-09-16T07:50:00.000Z","sourceId":20004764,"sourceType":"impact","impactStartTime":"2026-09-16T08:32:58.218Z"}]},{"id":20004434,"externalId":"95390539","message":{"rootCause":null,"actionPlan":null,"pathToResolution":null},"additionalInformation":"","isCore":false,"affectsAll":false,"status":"Resolved","type":"Degradation","createdAt":"2026-09-16T14:50:15.346Z","updatedAt":"2026-09-18T23:10:40.015Z","instanceKeys":["USA9002","USA9008","USA9014","USA9020","USA9026","USA9402","USA9902"],"serviceKeys":["coreService"],"IncidentImpacts":[{"id":20004765,"startTime":"2026-09-16T07:50:00.000Z","endTime":"2026-09-16T10:56:00.000Z","type":"performanceDegradation","severity":"minor","createdAt":"2026-09-16T14:50:15.438Z","updatedAt":"2026-09-18T23:10:40.003Z","startTimeCreatedAt":"2026-09-16T14:50:15.438Z","startTimeModifiedAt":null,"endTimeCreatedAt":"2026-09-16T14:50:15.438Z","endTimeModifiedAt":null}],"IncidentEvents":[{"id":20006097,"type":"impactTypeDecrease","message":"We have observed that the impact on service health has decreased from a disrupted to a degraded state. We have amended the posting to reflect this and have highlighted the approximate timings of this transition.  ","createdAt":"2026-09-18T23:10:40.007Z","updatedAt":"2026-09-18T23:10:40.010Z"},{"id":20006088,"type":"update","message":"As our teams investigated the incident further, we discovered that sandboxes were not impacted. To accurately reflect impact, we have updated this post to remove these instances. We apologize for any confusion this may have caused.","createdAt":"2026-09-17T19:50:20.494Z","updatedAt":"2026-09-17T19:50:20.499Z"},{"id":20006074,"type":"update","message":"We're aware of an issue that impacted multiple  instances across all regions. Customers experienced severe delays, intermittent errors, or an inability to access some services. Some customers were also unable to submit new support cases through the Help portal.\n\nOne of our core system components experienced increased load, which limited its capacity to process requests. We also checked with our third-party infrastructure provider, who confirmed there were no issues on their end. \n\nWe rolled out a fix that resolved the issue and fully restored services.\n\nFor more detailed updates about this incident, please follow the updates here in the main Trust post: https://status.salesforce.com/incidents/20004433. \n\nWe apologize for how you and your business may have been affected by this incident. We will thoroughly investigate the incident, confirming the technical trigger, the underlying cause, and preventive action to avoid a repeat in the future. ","createdAt":"2026-09-16T14:50:15.443Z","updatedAt":"2026-09-16T14:50:15.446Z"}],"timeline":[{"title":"Update","content":"We have observed that the impact on service health has decreased from a disrupted to a degraded state. We have amended the posting to reflect this and have highlighted the approximate timings of this transition.  ","createdAt":"2026-09-18T23:10:40.007Z","updatedAt":"2026-09-18T23:10:40.010Z","entryType":"event","sourceId":20006097,"sourceType":"event"},{"title":"Update","content":"As our teams investigated the incident further, we discovered that sandboxes were not impacted. To accurately reflect impact, we have updated this post to remove these instances. We apologize for any confusion this may have caused.","createdAt":"2026-09-17T19:50:20.494Z","updatedAt":"2026-09-17T19:50:20.499Z","entryType":"event","sourceId":20006088,"sourceType":"event"},{"title":"Update","content":"We're aware of an issue that impacted multiple  instances across all regions. Customers experienced severe delays, intermittent errors, or an inability to access some services. Some customers were also unable to submit new support cases through the Help portal.\n\nOne of our core system components experienced increased load, which limited its capacity to process requests. We also checked with our third-party infrastructure provider, who confirmed there were no issues on their end. \n\nWe rolled out a fix that resolved the issue and fully restored services.\n\nFor more detailed updates about this incident, please follow the updates here in the main Trust post: https://status.salesforce.com/incidents/20004433. \n\nWe apologize for how you and your business may have been affected by this incident. We will thoroughly investigate the incident, confirming the technical trigger, the underlying cause, and preventive action to avoid a repeat in the future. ","createdAt":"2026-09-16T14:50:15.443Z","updatedAt":"2026-09-16T14:50:15.446Z","entryType":"event","sourceId":20006074,"sourceType":"event"},{"title":"Resolved","content":"Incident Resolved","createdAt":"2026-09-16T14:50:15.438Z","updatedAt":null,"entryType":"impact_end","endTime":"2026-09-16T10:56:00.000Z","sourceId":20004765,"sourceType":"impact","impactStartTime":"2026-09-16T14:50:15.438Z"},{"title":"Degradation Started","content":"performanceDegradation","createdAt":"2026-09-16T14:50:15.438Z","updatedAt":null,"entryType":"impact_start","startTime":"2026-09-16T07:50:00.000Z","sourceId":20004765,"sourceType":"impact","impactStartTime":"2026-09-16T14:50:15.438Z"}]},{"id":20004435,"externalId":"95406919","message":{"rootCause":null,"actionPlan":null,"pathToResolution":null},"additionalInformation":"","isCore":false,"affectsAll":false,"status":"Resolved","type":"Degradation","createdAt":"2026-09-16T19:39:09.114Z","updatedAt":"2026-09-16T20:40:51.368Z","instanceKeys":["USA9004S","USA9006S","USA9010S","USA9012S","USA9016S","USA9022S","USA9024S","USA9028S","USA9404S","USA9406S","USA9904S","USA9906S","USA9916S","USA9918S"],"serviceKeys":["Agentforce"],"IncidentImpacts":[{"id":20004766,"startTime":"2026-09-16T18:20:00.000Z","endTime":"2026-09-16T18:20:00.000Z","type":"performanceDegradation","severity":"minor","createdAt":"2026-09-16T19:39:09.249Z","updatedAt":"2026-09-16T20:40:51.364Z","startTimeCreatedAt":"2026-09-16T19:39:09.249Z","startTimeModifiedAt":"2026-09-16T20:40:51.364Z","endTimeCreatedAt":"2026-09-16T20:24:17.188Z","endTimeModifiedAt":"2026-09-16T20:40:51.364Z"}],"IncidentEvents":[{"id":20006086,"type":"correctionFalsePositive","message":"The Salesforce Technology team has completed its investigation and determined that the listed instances and services remained healthy and did not experience impact during the times outlined. We apologize for any inconvenience caused by the false positive notification, and we will undertake a full investigation as we look to improve our impact alerting and assessment configurations.","createdAt":"2026-09-16T19:42:14.757Z","updatedAt":"2026-09-16T19:42:14.761Z"}],"timeline":[{"title":"Resolved","content":"Incident Resolved","createdAt":"2026-09-16T20:24:17.188Z","updatedAt":"2026-09-16T20:40:51.364Z","entryType":"impact_end","endTime":"2026-09-16T18:20:00.000Z","sourceId":20004766,"sourceType":"impact","impactStartTime":"2026-09-16T19:39:09.249Z"},{"title":"Update","content":"The Salesforce Technology team has completed its investigation and determined that the listed instances and services remained healthy and did not experience impact during the times outlined. We apologize for any inconvenience caused by the false positive notification, and we will undertake a full investigation as we look to improve our impact alerting and assessment configurations.","createdAt":"2026-09-16T19:42:14.757Z","updatedAt":"2026-09-16T19:42:14.761Z","entryType":"event","sourceId":20006086,"sourceType":"event"},{"title":"Degradation Started","content":"performanceDegradation","createdAt":"2026-09-16T19:39:09.249Z","updatedAt":"2026-09-16T20:40:51.364Z","entryType":"impact_start","startTime":"2026-09-16T18:20:00.000Z","sourceId":20004766,"sourceType":"impact","impactStartTime":"2026-09-16T19:39:09.249Z"}]},{"id":20004436,"externalId":"95435546","message":{"rootCause":null,"actionPlan":null,"pathToResolution":null},"additionalInformation":"","isCore":false,"affectsAll":false,"status":"Resolved","type":"Degradation","createdAt":"2026-09-17T15:02:29.112Z","updatedAt":"2026-09-17T15:02:29.222Z","instanceKeys":["USA408"],"serviceKeys":["coreService"],"IncidentImpacts":[{"id":20004767,"startTime":"2026-09-17T14:42:00.000Z","endTime":"2026-09-17T14:49:00.000Z","type":"performanceDegradation","severity":"minor","createdAt":"2026-09-17T15:02:29.214Z","updatedAt":"2026-09-17T15:02:29.219Z","startTimeCreatedAt":"2026-09-17T15:02:29.214Z","startTimeModifiedAt":null,"endTimeCreatedAt":"2026-09-17T15:02:29.214Z","endTimeModifiedAt":null}],"IncidentEvents":[],"timeline":[{"title":"Resolved","content":"Incident Resolved","createdAt":"2026-09-17T15:02:29.214Z","updatedAt":null,"entryType":"impact_end","endTime":"2026-09-17T14:49:00.000Z","sourceId":20004767,"sourceType":"impact","impactStartTime":"2026-09-17T15:02:29.214Z"},{"title":"Degradation Started","content":"performanceDegradation","createdAt":"2026-09-17T15:02:29.214Z","updatedAt":null,"entryType":"impact_start","startTime":"2026-09-17T14:42:00.000Z","sourceId":20004767,"sourceType":"impact","impactStartTime":"2026-09-17T15:02:29.214Z"}]},{"id":20004437,"externalId":"95469534","message":{"rootCause":null,"actionPlan":null,"pathToResolution":null},"additionalInformation":"","isCore":false,"affectsAll":false,"status":"Resolved","type":"Disruption","createdAt":"2026-09-18T13:06:06.176Z","updatedAt":"2026-09-18T16:22:22.617Z","instanceKeys":["DB791"],"serviceKeys":["AdvertisingAudiences","AnalyticsBuilder","AudienceBuilder","AutomationStudio","CloudPages","ContactBuilder","ContentBuilder","EmailStudio","JourneyBuilder","MarketingCloudCoreService","MarketingCloudLogin","MarketingCloudRESTAPI","MarketingCloudSOAPAPI","MobileConnect","MobilePush","OtherFeature"],"IncidentImpacts":[{"id":20004768,"startTime":"2026-09-18T12:09:00.000Z","endTime":"2026-09-18T15:45:00.000Z","type":"marketingCloudDisruption","severity":"major","createdAt":"2026-09-18T13:06:06.270Z","updatedAt":"2026-09-18T16:22:22.598Z","startTimeCreatedAt":"2026-09-18T13:06:06.271Z","startTimeModifiedAt":null,"endTimeCreatedAt":"2026-09-18T16:22:22.599Z","endTimeModifiedAt":null}],"IncidentEvents":[{"id":20006096,"type":"update","message":"The Marketing Cloud Engagement database disruption is now resolved. We completed a failover to a secondary database, and services have returned to normal operation. Customers can now connect and use affected services as usual. \n\nWe apologize for how this incident affected you and your business. We will undertake a full investigation of the incident, establishing the technical trigger, the underlying cause, and preventive action to avoid a repeat in the future.\n","createdAt":"2026-09-18T16:22:22.608Z","updatedAt":"2026-09-18T16:22:22.613Z"},{"id":20006095,"type":"update","message":"We continue to work on restoring the Marketing Cloud Engagement database. A replacement of a failed component on the storage array has been planned, and is expected to take a few hours. The replacement will run parallel to our recovery work without affecting it.\n\nWe'll provide an update in 30 minutes or sooner if additional information becomes available. \n","createdAt":"2026-09-18T15:55:32.677Z","updatedAt":"2026-09-18T15:55:32.683Z"},{"id":20006094,"type":"update","message":"Affected customers remain unable to connect to the Marketing Cloud Engagement database affected by this incident. We're now evaluating whether to continue recovery efforts on this database or move forward to our secondary database, which is fully prepared.\n\nWe'll provide an update in 30 minutes or sooner if additional information becomes available. \n","createdAt":"2026-09-18T15:16:36.474Z","updatedAt":"2026-09-18T15:16:36.479Z"},{"id":20006093,"type":"update","message":"We've performed an in-place restart of the impacted Marketing Cloud Engagement database which has moved into a recovery state. Affected customers remain unable to connect to services while recovery completes. We're monitoring progress closely. In parallel, we're preparing a secondary database as a backup option.\n\nWe'll provide an update in 30 minutes or sooner if additional information becomes available.\n","createdAt":"2026-09-18T14:45:38.071Z","updatedAt":"2026-09-18T14:45:38.075Z"},{"id":20006092,"type":"update","message":"We've ruled out a storage-level file lock as a factor in the ongoing recovery issue impacting Marketing Cloud Engagement. Affected customers remain unable to connect to services on the impacted database. We've started taking the database offline and bringing it back online in an effort to complete recovery. In parallel, we're preparing a secondary database as a backup option. \n\nWe'll provide an update in 30 minutes or sooner if additional information becomes available.\n","createdAt":"2026-09-18T14:15:04.878Z","updatedAt":"2026-09-18T14:15:04.882Z"},{"id":20006091,"type":"update","message":"We're continuing to investigate a disruption impacting a database supporting Marketing Cloud Engagement, and affected customers remain unable to connect. We've identified that a storage-level lock is likely preventing the database from completing recovery, and our engineering teams are working to resolve it. \n\nWe'll provide an update in 30 minutes or sooner if additional information becomes available.\n","createdAt":"2026-09-18T13:49:17.248Z","updatedAt":"2026-09-18T13:49:17.253Z"},{"id":20006089,"type":"update","message":"We're investigating an issue impacting a database supporting Marketing Cloud Engagement, and customers on the impacted database are currently unable to connect. Our investigation points to a potential file lock as the trigger. We've engaged additional support and are preparing a secondary environment in case it is needed.\n\nWe'll provide an update in 30 minutes or sooner if additional information becomes available. \n","createdAt":"2026-09-18T13:24:23.574Z","updatedAt":"2026-09-18T13:24:23.577Z"}],"timeline":[{"title":"Update","content":"The Marketing Cloud Engagement database disruption is now resolved. We completed a failover to a secondary database, and services have returned to normal operation. Customers can now connect and use affected services as usual. \n\nWe apologize for how this incident affected you and your business. We will undertake a full investigation of the incident, establishing the technical trigger, the underlying cause, and preventive action to avoid a repeat in the future.\n","createdAt":"2026-09-18T16:22:22.608Z","updatedAt":"2026-09-18T16:22:22.613Z","entryType":"event","sourceId":20006096,"sourceType":"event"},{"title":"Resolved","content":"Incident Resolved","createdAt":"2026-09-18T16:22:22.599Z","updatedAt":null,"entryType":"impact_end","endTime":"2026-09-18T15:45:00.000Z","sourceId":20004768,"sourceType":"impact","impactStartTime":"2026-09-18T13:06:06.271Z"},{"title":"Update","content":"We continue to work on restoring the Marketing Cloud Engagement database. A replacement of a failed component on the storage array has been planned, and is expected to take a few hours. The replacement will run parallel to our recovery work without affecting it.\n\nWe'll provide an update in 30 minutes or sooner if additional information becomes available. \n","createdAt":"2026-09-18T15:55:32.677Z","updatedAt":"2026-09-18T15:55:32.683Z","entryType":"event","sourceId":20006095,"sourceType":"event"},{"title":"Update","content":"Affected customers remain unable to connect to the Marketing Cloud Engagement database affected by this incident. We're now evaluating whether to continue recovery efforts on this database or move forward to our secondary database, which is fully prepared.\n\nWe'll provide an update in 30 minutes or sooner if additional information becomes available. \n","createdAt":"2026-09-18T15:16:36.474Z","updatedAt":"2026-09-18T15:16:36.479Z","entryType":"event","sourceId":20006094,"sourceType":"event"},{"title":"Update","content":"We've performed an in-place restart of the impacted Marketing Cloud Engagement database which has moved into a recovery state. Affected customers remain unable to connect to services while recovery completes. We're monitoring progress closely. In parallel, we're preparing a secondary database as a backup option.\n\nWe'll provide an update in 30 minutes or sooner if additional information becomes available.\n","createdAt":"2026-09-18T14:45:38.071Z","updatedAt":"2026-09-18T14:45:38.075Z","entryType":"event","sourceId":20006093,"sourceType":"event"},{"title":"Update","content":"We've ruled out a storage-level file lock as a factor in the ongoing recovery issue impacting Marketing Cloud Engagement. Affected customers remain unable to connect to services on the impacted database. We've started taking the database offline and bringing it back online in an effort to complete recovery. In parallel, we're preparing a secondary database as a backup option. \n\nWe'll provide an update in 30 minutes or sooner if additional information becomes available.\n","createdAt":"2026-09-18T14:15:04.878Z","updatedAt":"2026-09-18T14:15:04.882Z","entryType":"event","sourceId":20006092,"sourceType":"event"},{"title":"Update","content":"We're continuing to investigate a disruption impacting a database supporting Marketing Cloud Engagement, and affected customers remain unable to connect. We've identified that a storage-level lock is likely preventing the database from completing recovery, and our engineering teams are working to resolve it. \n\nWe'll provide an update in 30 minutes or sooner if additional information becomes available.\n","createdAt":"2026-09-18T13:49:17.248Z","updatedAt":"2026-09-18T13:49:17.253Z","entryType":"event","sourceId":20006091,"sourceType":"event"},{"title":"Update","content":"We're investigating an issue impacting a database supporting Marketing Cloud Engagement, and customers on the impacted database are currently unable to connect. Our investigation points to a potential file lock as the trigger. We've engaged additional support and are preparing a secondary environment in case it is needed.\n\nWe'll provide an update in 30 minutes or sooner if additional information becomes available. \n","createdAt":"2026-09-18T13:24:23.574Z","updatedAt":"2026-09-18T13:24:23.577Z","entryType":"event","sourceId":20006089,"sourceType":"event"},{"title":"Disruption Started","content":"marketingCloudDisruption","createdAt":"2026-09-18T13:06:06.271Z","updatedAt":null,"entryType":"impact_start","startTime":"2026-09-18T12:09:00.000Z","sourceId":20004768,"sourceType":"impact","impactStartTime":"2026-09-18T13:06:06.271Z"}]},{"id":20004438,"externalId":"95390539","message":{"rootCause":null,"actionPlan":null,"pathToResolution":null},"additionalInformation":"","isCore":false,"affectsAll":false,"status":"Resolved","type":"Disruption","createdAt":"2026-09-18T23:23:59.466Z","updatedAt":"2026-09-21T13:46:43.032Z","instanceKeys":["USA9902"],"serviceKeys":["coreService"],"IncidentImpacts":[{"id":20004769,"startTime":"2026-09-16T08:02:00.000Z","endTime":"2026-09-16T09:38:00.000Z","type":"serviceDisruption","severity":"major","createdAt":"2026-09-18T23:23:59.553Z","updatedAt":"2026-09-21T13:46:23.200Z","startTimeCreatedAt":"2026-09-18T23:23:59.553Z","startTimeModifiedAt":null,"endTimeCreatedAt":"2026-09-18T23:24:50.769Z","endTimeModifiedAt":"2026-09-21T13:46:23.201Z"}],"IncidentEvents":[{"id":20006099,"type":"update","message":"During our investigation we’ve identified some instances to have a different scope of impact as initially understood and communicated in the supplemental Trust post: https://status.salesforce.com/incidents/20004434. \n\nAs a result, we’ve adjusted its status and created this one to facilitate this new understanding. We thank you for your patience and understanding.","createdAt":"2026-09-18T23:24:50.777Z","updatedAt":"2026-09-18T23:24:50.781Z"},{"id":20006098,"type":"update","message":"We're aware of an issue that impacted multiple instances across all regions. Customers experienced severe delays, intermittent errors, or an inability to access some services. Some customers were also unable to submit new support cases through the Help portal.\n\nOne of our core system components experienced increased load, which limited its capacity to process requests. We also checked with our third-party infrastructure provider, who confirmed there were no issues on their end. \n\nWe rolled out a fix that resolved the issue and fully restored services.\n\nFor more detailed updates about this incident, please follow the updates here in the main Trust post: https://status.salesforce.com/incidents/20004433. \n\nWe apologize for how you and your business may have been affected by this incident. We will thoroughly investigate the incident, confirming the technical trigger, the underlying cause, and preventive action to avoid a repeat in the future.","createdAt":"2026-09-18T23:23:59.560Z","updatedAt":"2026-09-18T23:23:59.565Z"}],"timeline":[{"title":"Update","content":"During our investigation we’ve identified some instances to have a different scope of impact as initially understood and communicated in the supplemental Trust post: https://status.salesforce.com/incidents/20004434. \n\nAs a result, we’ve adjusted its status and created this one to facilitate this new understanding. 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We'll provide an update if additional information becomes available.","createdAt":"2026-09-20T01:45:05.567Z","updatedAt":"2026-09-20T01:45:05.571Z","entryType":"event","sourceId":20006105,"sourceType":"event"},{"title":"Update","content":"We've identified that the issue affecting Data Cloud activations stems from a third-party cloud storage service used in our Prod1 CDP1 environment. We applied a configuration change to that service to help address the errors, and we're preparing an alternate storage option as an additional measure. We're continuing to work directly with the third-party provider and monitoring for improvement. 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We identified increased database session activity as the trigger and remapped the impacted instances to a newly scaled cache cluster to restore service. We apologize for how this incident may have affected our customers and their businesses. We will thoroughly investigate the incident, confirming the technical trigger, the underlying cause, and preventive action to avoid a repeat in the future.","createdAt":"2026-09-21T17:56:33.775Z","updatedAt":"2026-09-21T17:56:33.779Z"},{"id":20006112,"type":"update","message":"We've started remapping to the scaled cache cluster, and the change is still deploying. We expect full propagation across all impacted instances to take up to 60 minutes, after which traffic should stabilize. Some customers may continue to experience slower response times while this rollout completes. 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We have taken steps to increase system capacity on the impacted instances as we continue to investigate the underlying trigger. We'll provide an update in 30 minutes or sooner if additional information becomes available.","createdAt":"2026-09-21T16:44:45.191Z","updatedAt":"2026-09-21T16:44:45.195Z"},{"id":20006108,"type":"impactRadiusIncrease","message":"Investigations have highlighted that the impact radius is broader than initially understood. We have updated the posting to reflect the additional instances experiencing impact, and customers in these instances will receive communications related to this incident going forward.  ","createdAt":"2026-09-21T16:32:22.299Z","updatedAt":"2026-09-21T16:32:22.301Z"},{"id":20006107,"type":"investigatingCauseOfIssue","message":"We’re investigating the cause of the issue. 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further investigation, we've determined that the start time of impact is different than initially understood. We've revised the start time of the Trust post to more accurately reflect the time customers may have begun to experience impact. We apologize for any confusion caused by this.","createdAt":"2026-09-25T06:37:38.607Z","updatedAt":"2026-09-25T06:37:38.610Z"},{"id":20006128,"type":"update","message":"We resolved the search index errors affecting some B2B Commerce customers. We confirmed successful certificate rotation and service restoration across all affected regions, and customers can now rebuild search indexes normally. We apologize for how this incident affected you and your business. \nWe will undertake a full investigation of the incident, establishing the technical trigger, the underlying cause, and preventive action to avoid a repeat in the future.","createdAt":"2026-09-25T06:28:29.289Z","updatedAt":"2026-09-25T06:31:16.668Z"},{"id":20006127,"type":"update","message":"We completed a certificate rotation and restarted application services in the first affected region, and validation confirmed this was successful. We're now rolling out the certificate rotation across the remaining affected regions in parallel. \n\nWe'll provide an update in 30 minutes or sooner if additional information becomes available.","createdAt":"2026-09-25T06:06:59.119Z","updatedAt":"2026-09-25T06:06:59.124Z"},{"id":20006126,"type":"impactRadiusIncrease","message":"Investigations have highlighted that the impact radius is broader than initially understood. 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We're now rolling out the certificate rotation across the remaining affected regions in parallel. \n\nWe'll provide an update in 30 minutes or sooner if additional information becomes available.","createdAt":"2026-09-25T06:06:59.119Z","updatedAt":"2026-09-25T06:06:59.124Z","entryType":"event","sourceId":20006127,"sourceType":"event"},{"title":"Update","content":"Investigations have highlighted that the impact radius is broader than initially understood. We have updated the posting to reflect the additional instances experiencing impact, and customers in these instances will receive communications related to this incident going forward.  ","createdAt":"2026-09-25T05:31:24.910Z","updatedAt":"2026-09-25T05:31:24.915Z","entryType":"event","sourceId":20006126,"sourceType":"event"},{"title":"Update","content":"We're still validating the rotated certificate in the first affected region. We've also identified this issue affecting additional environments and are expanding our investigation to determine the full scope of impact. \n\nWe'll provide an update in 30 minutes or sooner if additional information becomes available.","createdAt":"2026-09-25T05:21:47.000Z","updatedAt":"2026-09-25T05:21:47.004Z","entryType":"event","sourceId":20006125,"sourceType":"event"},{"title":"Update","content":"We've rotated the certificate in the first affected region and updated the search service. We're now validating the logs to confirm the fix before rolling out the certificate rotation across the remaining affected regions in parallel. \n\nWe'll provide an update in 30 minutes or sooner if additional information becomes available.","createdAt":"2026-09-25T04:22:13.286Z","updatedAt":"2026-09-25T04:22:13.289Z","entryType":"event","sourceId":20006124,"sourceType":"event"},{"title":"Update","content":"We’ve generated the certificates required for rotation and are now working on the activation requests. The issue continues to affect search index rebuilds for a subset of B2B Commerce customers.\n\nWe’ll provide an update in 30 minutes, or sooner if additional information becomes available.","createdAt":"2026-09-25T03:56:21.081Z","updatedAt":"2026-09-25T03:56:21.086Z","entryType":"event","sourceId":20006123,"sourceType":"event"},{"title":"Update","content":"We've confirmed that certificate expiry triggered the issue and are now rotating certificates to restore service. This continues to affect search index rebuilds for a subset of B2B Commerce customers. We're generating new certificates for the affected regions. We'll first rotate the certificate in one region to validate the fix, then roll it out across the remaining affected regions in parallel. \n\nWe'll provide an update in 30 minutes or sooner if additional information becomes available.","createdAt":"2026-09-25T03:21:55.352Z","updatedAt":"2026-09-25T03:21:55.357Z","entryType":"event","sourceId":20006122,"sourceType":"event"},{"title":"Update","content":"We identified a certificate expiry issue, disrupting requests to the Discovery service and causing search and index rebuild failures. We're validating certificate status across all impacted environments before rotating the certificate to restore service. We've also identified additional environments experiencing this issue and are expanding our scope of investigation. We'll provide an update in 30 minutes or sooner if additional information becomes available.","createdAt":"2026-09-25T02:58:57.124Z","updatedAt":"2026-09-25T03:39:02.974Z","entryType":"event","sourceId":20006121,"sourceType":"event"},{"title":"Update","content":"Investigations have highlighted that the impact radius is broader than initially understood. We have updated the posting to reflect the additional instances experiencing impact, and customers in these instances will receive communications related to this incident going forward.  ","createdAt":"2026-09-25T02:50:06.722Z","updatedAt":"2026-09-25T02:50:06.726Z","entryType":"event","sourceId":20006120,"sourceType":"event"},{"title":"Degradation Started","content":"featureServiceDisruption","createdAt":"2026-09-25T02:30:45.668Z","updatedAt":"2026-09-25T06:37:38.602Z","entryType":"impact_start","startTime":"2026-09-24T23:59:00.000Z","sourceId":20004779,"sourceType":"impact","impactStartTime":"2026-09-25T02:30:45.668Z"}]},{"id":20004449,"externalId":"95744701","message":{"rootCause":null,"actionPlan":null,"pathToResolution":null},"additionalInformation":"","isCore":false,"affectsAll":false,"status":"Resolved","type":"Degradation","createdAt":"2026-09-25T08:55:39.075Z","updatedAt":"2026-09-25T10:40:53.290Z","instanceKeys":["DB401000","DB401001","DB401002","DB401003","DB401004","DB401005","DB401006","DB401008","DB401009","DB401011","DB401012","DB401013","DB401014","DB401015","DB401016","DB401017","DB401018","DB401019","DB401020","DB401021","DB401022","DB401023","DB401024","DB401025","DB401026","DB401027","DB401028","DB401029","DB401031","DB401032","DB401033","DB401034"],"serviceKeys":["MarketingCloudLogin"],"IncidentImpacts":[{"id":20004780,"startTime":"2026-09-25T07:10:00.000Z","endTime":"2026-09-25T10:16:00.000Z","type":"marketingCloudFeatureDisruption","severity":"minor","createdAt":"2026-09-25T08:55:39.238Z","updatedAt":"2026-09-25T10:40:53.273Z","startTimeCreatedAt":"2026-09-25T08:55:39.238Z","startTimeModifiedAt":null,"endTimeCreatedAt":"2026-09-25T10:40:53.273Z","endTimeModifiedAt":null}],"IncidentEvents":[{"id":20006133,"type":"update","message":"We’ve resolved the issue that prevented some Marketing Cloud Engagement users from logging in to Stack 401. We applied rate limits to the high volume of login requests, and all services are now operating normally.\n\nWe apologize for the impact this incident had on you and your business. We will undertake a full investigation of the incident, establishing the technical trigger, the underlying cause, and preventive action to avoid a repeat in the future.\n","createdAt":"2026-09-25T10:40:53.281Z","updatedAt":"2026-09-25T10:40:53.286Z"},{"id":20006132,"type":"update","message":"We've identified the specific integration that's generating a high volume of login requests to Stack 401 in Marketing Cloud Engagement and have applied rate limits to those requests. We’re validating the changes and monitoring login access.\n\nWe've also confirmed there are no underlying database issues on the Stack. \n\nWe'll provide another update within 30 minutes, or sooner if new information becomes available.\n","createdAt":"2026-09-25T10:26:57.461Z","updatedAt":"2026-09-25T10:26:57.465Z"},{"id":20006131,"type":"update","message":"As we continue to investigate the login issue impacting Stack 401 in Marketing Cloud Engagement, we identified timeout errors on login token requests and are reviewing the health of the caching and database services connected to this Stack.\n\nWe’ve also identified a high volume of login requests originating from a small number of integrations. We're implementing rate limits on these requests to see if this resolves the issue.\n\nWe'll provide an update in 30 minutes or sooner if additional information becomes available.\n","createdAt":"2026-09-25T09:50:13.317Z","updatedAt":"2026-09-25T09:50:13.321Z"},{"id":20006130,"type":"update","message":"We're investigating an issue impacting login access to Stack 401 for Marketing Cloud Engagement. Affected users are unable to log in to this Stack. We've engaged multiple engineering teams to review database and caching services.\n\nWe'll provide an update in 30 minutes or sooner if additional information becomes available.\n","createdAt":"2026-09-25T09:12:25.396Z","updatedAt":"2026-09-25T09:12:25.401Z"}],"timeline":[{"title":"Update","content":"We’ve resolved the issue that prevented some Marketing Cloud Engagement users from logging in to Stack 401. We applied rate limits to the high volume of login requests, and all services are now operating normally.\n\nWe apologize for the impact this incident had on you and your business. We will undertake a full investigation of the incident, establishing the technical trigger, the underlying cause, and preventive action to avoid a repeat in the future.\n","createdAt":"2026-09-25T10:40:53.281Z","updatedAt":"2026-09-25T10:40:53.286Z","entryType":"event","sourceId":20006133,"sourceType":"event"},{"title":"Resolved","content":"Incident Resolved","createdAt":"2026-09-25T10:40:53.273Z","updatedAt":null,"entryType":"impact_end","endTime":"2026-09-25T10:16:00.000Z","sourceId":20004780,"sourceType":"impact","impactStartTime":"2026-09-25T08:55:39.238Z"},{"title":"Update","content":"We've identified the specific integration that's generating a high volume of login requests to Stack 401 in Marketing Cloud Engagement and have applied rate limits to those requests. We’re validating the changes and monitoring login access.\n\nWe've also confirmed there are no underlying database issues on the Stack. \n\nWe'll provide another update within 30 minutes, or sooner if new information becomes available.\n","createdAt":"2026-09-25T10:26:57.461Z","updatedAt":"2026-09-25T10:26:57.465Z","entryType":"event","sourceId":20006132,"sourceType":"event"},{"title":"Update","content":"As we continue to investigate the login issue impacting Stack 401 in Marketing Cloud Engagement, we identified timeout errors on login token requests and are reviewing the health of the caching and database services connected to this Stack.\n\nWe’ve also identified a high volume of login requests originating from a small number of integrations. We're implementing rate limits on these requests to see if this resolves the issue.\n\nWe'll provide an update in 30 minutes or sooner if additional information becomes available.\n","createdAt":"2026-09-25T09:50:13.317Z","updatedAt":"2026-09-25T09:50:13.321Z","entryType":"event","sourceId":20006131,"sourceType":"event"},{"title":"Update","content":"We're investigating an issue impacting login access to Stack 401 for Marketing Cloud Engagement. Affected users are unable to log in to this Stack. We've engaged multiple engineering teams to review database and caching services.\n\nWe'll provide an update in 30 minutes or sooner if additional information becomes available.\n","createdAt":"2026-09-25T09:12:25.396Z","updatedAt":"2026-09-25T09:12:25.401Z","entryType":"event","sourceId":20006130,"sourceType":"event"},{"title":"Degradation Started","content":"marketingCloudFeatureDisruption","createdAt":"2026-09-25T08:55:39.238Z","updatedAt":null,"entryType":"impact_start","startTime":"2026-09-25T07:10:00.000Z","sourceId":20004780,"sourceType":"impact","impactStartTime":"2026-09-25T08:55:39.238Z"}]},{"id":20004450,"externalId":"95750993","message":{"rootCause":null,"actionPlan":null,"pathToResolution":null},"additionalInformation":"","isCore":false,"affectsAll":false,"status":"Resolved","type":"Degradation","createdAt":"2026-09-25T11:29:40.225Z","updatedAt":"2026-09-25T23:26:31.115Z","instanceKeys":["POD217","POD240","POD244","POD248","POD253","POD256","POD258","POD267","POD270","POD284","POD297","POD304","POD306","POD308","POD311","POD313","POD314","POD316","POD318","POD321","POD323","POD330","POD332","POD335","POD341","POD354","POD356","POD370","POD372","POD374","POD400","POD403","POD404","POD407","POD416"],"serviceKeys":["B2CCore"],"IncidentImpacts":[{"id":20004781,"startTime":"2026-09-25T00:00:00.000Z","endTime":"2026-09-25T22:57:00.000Z","type":"featurePerfDegradation","severity":"minor","createdAt":"2026-09-25T11:29:40.318Z","updatedAt":"2026-09-25T23:26:31.091Z","startTimeCreatedAt":"2026-09-25T11:29:40.318Z","startTimeModifiedAt":null,"endTimeCreatedAt":"2026-09-25T23:26:31.091Z","endTimeModifiedAt":null}],"IncidentEvents":[{"id":20006143,"type":"update","message":"We're continuing to monitor the remaining backlog as it processes, and expect it to fully populate over the next several hours. \n\nWe'll provide another update as additional information becomes available.\n","createdAt":"2026-09-25T19:55:25.435Z","updatedAt":"2026-09-25T19:55:25.438Z"},{"id":20006140,"type":"update","message":"We've identified additional impacted instances and updated this messaging to reflect them. These customers will now receive communications about this incident going forward. These customers are also seeing zero values when accessing their site view traffic dashboard. We've completed the remediation step. The processing of the data backlog is now underway and will take several hours to complete.\n\nWe'll provide an update in 5 hours, or sooner if additional information becomes available.","createdAt":"2026-09-25T13:49:33.847Z","updatedAt":"2026-09-25T13:49:33.852Z"},{"id":20006139,"type":"update","message":"We’ve completed the necessary configuration change to unblock the site visit traffic data processing issue. The traffic data is expected to take several hours to completely process and appear in customer dashboards.\n\nWe'll provide an update in 5 hours, or sooner if additional information becomes available.\n","createdAt":"2026-09-25T13:44:08.931Z","updatedAt":"2026-09-25T13:44:08.936Z"},{"id":20006138,"type":"update","message":"We're continuing to perform the necessary configuration change to unblock the processing of the site visit traffic data. Once this is complete, we’ll validate that the processing of the backlog is has begun. \n\nWe'll provide an update in 30 minutes or sooner if additional information becomes available.\n","createdAt":"2026-09-25T13:18:00.862Z","updatedAt":"2026-09-25T13:18:00.867Z"},{"id":20006137,"type":"update","message":"We’ve confirmed the trigger of the issue, the pipeline that processes the traffic data became blocked. We’re working to perform a configuration change to unblock the traffic data. \n\nWe'll provide an update in 30 minutes or sooner if additional information becomes available.\n","createdAt":"2026-09-25T12:50:08.780Z","updatedAt":"2026-09-25T12:50:08.785Z"},{"id":20006136,"type":"update","message":"We're working to understand why the data isn't being processed correctly. We're in the process of analyzing error logs to determine the trigger of the issue and possible remediation steps needed.\n\nWe'll provide an update in 30 minutes or sooner if additional information becomes available.\n","createdAt":"2026-09-25T12:28:55.108Z","updatedAt":"2026-09-25T12:28:55.112Z"},{"id":20006135,"type":"update","message":"We're continuing to investigate the issue and are working to fully understand the scope of the impact. We have confirmed that the traffic data is being recorded correctly it's just not displaying in dashboards. \n\nWe'll provide an update in 30 minutes or sooner if additional information becomes available. ","createdAt":"2026-09-25T12:00:20.090Z","updatedAt":"2026-09-25T12:00:20.095Z"},{"id":20006134,"type":"update","message":"We're investigating an issue affecting Commerce Cloud users' ability to view site visit traffic data. Some customers are seeing zero values when accessing their traffic dashboard. Site visits are occurring, but the dashboard isn't displaying them. We've engaged our engineering teams to restore full visibility into traffic data. \n\nWe've also determined that the impact radius is broader than initially understood. We have updated the posting to reflect the additional instances experiencing impact, and customers in these instances will receive communications related to this incident going forward.  ","createdAt":"2026-09-25T11:35:22.366Z","updatedAt":"2026-09-25T11:35:22.371Z"}],"timeline":[{"title":"Resolved","content":"Incident Resolved","createdAt":"2026-09-25T23:26:31.091Z","updatedAt":null,"entryType":"impact_end","endTime":"2026-09-25T22:57:00.000Z","sourceId":20004781,"sourceType":"impact","impactStartTime":"2026-09-25T11:29:40.318Z"},{"title":"Update","content":"We're continuing to monitor the remaining backlog as it processes, and expect it to fully populate over the next several hours. \n\nWe'll provide another update as additional information becomes available.\n","createdAt":"2026-09-25T19:55:25.435Z","updatedAt":"2026-09-25T19:55:25.438Z","entryType":"event","sourceId":20006143,"sourceType":"event"},{"title":"Update","content":"We've identified additional impacted instances and updated this messaging to reflect them. These customers will now receive communications about this incident going forward. These customers are also seeing zero values when accessing their site view traffic dashboard. We've completed the remediation step. The processing of the data backlog is now underway and will take several hours to complete.\n\nWe'll provide an update in 5 hours, or sooner if additional information becomes available.","createdAt":"2026-09-25T13:49:33.847Z","updatedAt":"2026-09-25T13:49:33.852Z","entryType":"event","sourceId":20006140,"sourceType":"event"},{"title":"Update","content":"We’ve completed the necessary configuration change to unblock the site visit traffic data processing issue. The traffic data is expected to take several hours to completely process and appear in customer dashboards.\n\nWe'll provide an update in 5 hours, or sooner if additional information becomes available.\n","createdAt":"2026-09-25T13:44:08.931Z","updatedAt":"2026-09-25T13:44:08.936Z","entryType":"event","sourceId":20006139,"sourceType":"event"},{"title":"Update","content":"We're continuing to perform the necessary configuration change to unblock the processing of the site visit traffic data. Once this is complete, we’ll validate that the processing of the backlog is has begun. \n\nWe'll provide an update in 30 minutes or sooner if additional information becomes available.\n","createdAt":"2026-09-25T13:18:00.862Z","updatedAt":"2026-09-25T13:18:00.867Z","entryType":"event","sourceId":20006138,"sourceType":"event"},{"title":"Update","content":"We’ve confirmed the trigger of the issue, the pipeline that processes the traffic data became blocked. We’re working to perform a configuration change to unblock the traffic data. \n\nWe'll provide an update in 30 minutes or sooner if additional information becomes available.\n","createdAt":"2026-09-25T12:50:08.780Z","updatedAt":"2026-09-25T12:50:08.785Z","entryType":"event","sourceId":20006137,"sourceType":"event"},{"title":"Update","content":"We're working to understand why the data isn't being processed correctly. We're in the process of analyzing error logs to determine the trigger of the issue and possible remediation steps needed.\n\nWe'll provide an update in 30 minutes or sooner if additional information becomes available.\n","createdAt":"2026-09-25T12:28:55.108Z","updatedAt":"2026-09-25T12:28:55.112Z","entryType":"event","sourceId":20006136,"sourceType":"event"},{"title":"Update","content":"We're continuing to investigate the issue and are working to fully understand the scope of the impact. We have confirmed that the traffic data is being recorded correctly it's just not displaying in dashboards. \n\nWe'll provide an update in 30 minutes or sooner if additional information becomes available. ","createdAt":"2026-09-25T12:00:20.090Z","updatedAt":"2026-09-25T12:00:20.095Z","entryType":"event","sourceId":20006135,"sourceType":"event"},{"title":"Update","content":"We're investigating an issue affecting Commerce Cloud users' ability to view site visit traffic data. Some customers are seeing zero values when accessing their traffic dashboard. Site visits are occurring, but the dashboard isn't displaying them. We've engaged our engineering teams to restore full visibility into traffic data. \n\nWe've also determined that the impact radius is broader than initially understood. We have updated the posting to reflect the additional instances experiencing impact, and customers in these instances will receive communications related to this incident going forward.  ","createdAt":"2026-09-25T11:35:22.366Z","updatedAt":"2026-09-25T11:35:22.371Z","entryType":"event","sourceId":20006134,"sourceType":"event"},{"title":"Degradation Started","content":"featurePerfDegradation","createdAt":"2026-09-25T11:29:40.318Z","updatedAt":null,"entryType":"impact_start","startTime":"2026-09-25T00:00:00.000Z","sourceId":20004781,"sourceType":"impact","impactStartTime":"2026-09-25T11:29:40.318Z"}]},{"id":20004451,"externalId":"#icc-95758640","message":{"rootCause":null,"actionPlan":null,"pathToResolution":null},"additionalInformation":"","isCore":false,"affectsAll":false,"status":"Resolved","type":"Disruption","createdAt":"2026-09-25T15:05:54.414Z","updatedAt":"2026-09-25T15:21:11.876Z","instanceKeys":["AZUREUS"],"serviceKeys":["Platform"],"IncidentImpacts":[{"id":20004782,"startTime":"2026-09-25T14:19:00.000Z","endTime":"2026-09-25T15:00:00.000Z","type":"datoramaServiceDisruption","severity":"major","createdAt":"2026-09-25T15:05:54.513Z","updatedAt":"2026-09-25T15:21:11.872Z","startTimeCreatedAt":"2026-09-25T15:05:54.513Z","startTimeModifiedAt":null,"endTimeCreatedAt":"2026-09-25T15:05:54.513Z","endTimeModifiedAt":"2026-09-25T15:21:11.872Z"}],"IncidentEvents":[],"timeline":[{"title":"Resolved","content":"Incident Resolved","createdAt":"2026-09-25T15:05:54.513Z","updatedAt":"2026-09-25T15:21:11.872Z","entryType":"impact_end","endTime":"2026-09-25T15:00:00.000Z","sourceId":20004782,"sourceType":"impact","impactStartTime":"2026-09-25T15:05:54.513Z"},{"title":"Disruption Started","content":"datoramaServiceDisruption","createdAt":"2026-09-25T15:05:54.513Z","updatedAt":null,"entryType":"impact_start","startTime":"2026-09-25T14:19:00.000Z","sourceId":20004782,"sourceType":"impact","impactStartTime":"2026-09-25T15:05:54.513Z"}]},{"id":20004452,"externalId":"icc-95765674","message":{"rootCause":null,"actionPlan":null,"pathToResolution":null},"additionalInformation":"Recurrence of the earlier US2 incident — same root cause. The US2 Redis cache is again at its memory limit and rejecting writes.\nImpact:Disruption in.  logins succeed but sessions drop after ~5 min .","isCore":false,"affectsAll":false,"status":"Resolved","type":"Disruption","createdAt":"2026-09-25T18:51:59.349Z","updatedAt":"2026-09-25T20:50:14.527Z","instanceKeys":["AZUREUS"],"serviceKeys":["Platform"],"IncidentImpacts":[{"id":20004783,"startTime":"2026-09-25T17:38:00.000Z","endTime":"2026-09-25T20:48:00.000Z","type":"datoramaServiceDisruption","severity":"major","createdAt":"2026-09-25T18:51:59.455Z","updatedAt":"2026-09-25T20:50:14.516Z","startTimeCreatedAt":"2026-09-25T18:51:59.455Z","startTimeModifiedAt":null,"endTimeCreatedAt":"2026-09-25T20:50:14.516Z","endTimeModifiedAt":null}],"IncidentEvents":[{"id":20006142,"type":"update","message":"Recurrence of the earlier US2 incident — same root cause. The US2 Redis cache is again at its memory limit and rejecting writes.\nImpact:logins  disruption","createdAt":"2026-09-25T18:53:19.396Z","updatedAt":"2026-09-25T18:53:19.401Z"}],"timeline":[{"title":"Resolved","content":"Incident Resolved","createdAt":"2026-09-25T20:50:14.516Z","updatedAt":null,"entryType":"impact_end","endTime":"2026-09-25T20:48:00.000Z","sourceId":20004783,"sourceType":"impact","impactStartTime":"2026-09-25T18:51:59.455Z"},{"title":"Update","content":"Recurrence of the earlier US2 incident — same root cause. The US2 Redis cache is again at its memory limit and rejecting writes.\nImpact:logins  disruption","createdAt":"2026-09-25T18:53:19.396Z","updatedAt":"2026-09-25T18:53:19.401Z","entryType":"event","sourceId":20006142,"sourceType":"event"},{"title":"Disruption Started","content":"datoramaServiceDisruption","createdAt":"2026-09-25T18:51:59.455Z","updatedAt":null,"entryType":"impact_start","startTime":"2026-09-25T17:38:00.000Z","sourceId":20004783,"sourceType":"impact","impactStartTime":"2026-09-25T18:51:59.455Z"}]},{"id":20004453,"externalId":"95812386","message":{"rootCause":null,"actionPlan":null,"pathToResolution":null},"additionalInformation":"","isCore":false,"affectsAll":false,"status":"Resolved","type":"Disruption","createdAt":"2026-09-26T21:54:19.340Z","updatedAt":"2026-09-26T21:54:19.442Z","instanceKeys":["DB50163"],"serviceKeys":["MarketingCloudCoreService"],"IncidentImpacts":[{"id":20004784,"startTime":"2026-09-26T20:45:00.000Z","endTime":"2026-09-26T20:56:00.000Z","type":"marketingCloudDisruption","severity":"major","createdAt":"2026-09-26T21:54:19.436Z","updatedAt":"2026-09-26T21:54:19.440Z","startTimeCreatedAt":"2026-09-26T21:54:19.436Z","startTimeModifiedAt":null,"endTimeCreatedAt":"2026-09-26T21:54:19.436Z","endTimeModifiedAt":null}],"IncidentEvents":[],"timeline":[{"title":"Resolved","content":"Incident Resolved","createdAt":"2026-09-26T21:54:19.436Z","updatedAt":null,"entryType":"impact_end","endTime":"2026-09-26T20:56:00.000Z","sourceId":20004784,"sourceType":"impact","impactStartTime":"2026-09-26T21:54:19.436Z"},{"title":"Disruption Started","content":"marketingCloudDisruption","createdAt":"2026-09-26T21:54:19.436Z","updatedAt":null,"entryType":"impact_start","startTime":"2026-09-26T20:45:00.000Z","sourceId":20004784,"sourceType":"impact","impactStartTime":"2026-09-26T21:54:19.436Z"}]},{"id":20004454,"externalId":"95873447","message":{"rootCause":null,"actionPlan":null,"pathToResolution":null},"additionalInformation":"","isCore":false,"affectsAll":false,"status":"Resolved","type":"Disruption","createdAt":"2026-09-28T09:14:22.639Z","updatedAt":"2026-09-28T10:33:44.575Z","instanceKeys":["ANYPOINTMANAGEMENTCENTER-AU","ANYPOINTMANAGEMENTCENTER-CA","ANYPOINTMANAGEMENTCENTER-EU","ANYPOINTMANAGEMENTCENTER-IN","ANYPOINTMANAGEMENTCENTER-JP","ANYPOINTMANAGEMENTCENTER-US"],"serviceKeys":["AccessManagement"],"IncidentImpacts":[{"id":20004785,"startTime":"2026-09-27T03:04:00.000Z","endTime":"2026-09-28T10:25:00.000Z","type":"muleSoftServiceDisruption","severity":"major","createdAt":"2026-09-28T09:14:22.727Z","updatedAt":"2026-09-28T10:33:44.561Z","startTimeCreatedAt":"2026-09-28T09:14:22.727Z","startTimeModifiedAt":null,"endTimeCreatedAt":"2026-09-28T10:33:44.561Z","endTimeModifiedAt":null}],"IncidentEvents":[{"id":20006147,"type":"update","message":"We've completed the rollback for all impacted regions, and logins are now successful. Customers are no longer experiencing single sign-on (SSO) login failures when logging in to Anypoint Platform via SSO. \n\nSSO logins were impacted only for customers whose org's stored Identity Provider (IDP) signing certificate isn't formatted as Privacy-Enhanced Mail (PEM) from logging into access management following a change. \n\nWe'll perform a full investigation of the incident, confirming the technical trigger, the underlying cause, and preventive action to avoid a repeat in the future.\n\nWe apologize for how you and your business may have been affected by this incident. ","createdAt":"2026-09-28T10:33:44.568Z","updatedAt":"2026-09-28T10:33:44.572Z"},{"id":20006146,"type":"update","message":"The rollback in the US region is complete without any errors. The rollback is in progress for the remaining impacted regions and should be completed within 60 minutes.  \n\nUsers who are already logged in, continue to remain unaffected and won't lose access or experience any disruptions. \n\nWe'll provide an update in 30 minutes or sooner if additional information becomes available.","createdAt":"2026-09-28T10:18:36.281Z","updatedAt":"2026-09-28T10:18:36.284Z"},{"id":20006145,"type":"update","message":"We're continuing to work on a rollback to resolve the single sign-on (SSO) login issue impacting Anypoint Platform. The rollback is in progress for one of the regions and we're checking to see if this resolves the issue. \n\nUsers who are already logged in are unaffected and won't lose access or experience disruptions. \n\nWe'll provide an update in 30 minutes or sooner if additional information becomes available.","createdAt":"2026-09-28T09:57:08.868Z","updatedAt":"2026-09-28T10:07:46.911Z"},{"id":20006144,"type":"update","message":"We're investigating SSO login failures where customers logging in via single sign-on (SSO), specifically to Anypoint Platform, are unable to authenticate. The impact spans the platform for anyone using SSO login.\n\nWe've identified a recent change that's preventing customers whose org's stored Identity Provider (IDP) signing certificate isn't formatted as Privacy-Enhanced Mail (PEM) from logging into access management.\n\nUsers who are already logged in are unaffected and won't lose access or experience disruptions. We're executing a rollback to resolve the ongoing login issues.\n\nWe'll provide an update in 30 minutes or sooner if additional information becomes available.","createdAt":"2026-09-28T09:24:11.231Z","updatedAt":"2026-09-28T09:24:11.236Z"}],"timeline":[{"title":"Update","content":"We've completed the rollback for all impacted regions, and logins are now successful. Customers are no longer experiencing single sign-on (SSO) login failures when logging in to Anypoint Platform via SSO. \n\nSSO logins were impacted only for customers whose org's stored Identity Provider (IDP) signing certificate isn't formatted as Privacy-Enhanced Mail (PEM) from logging into access management following a change. \n\nWe'll perform a full investigation of the incident, confirming the technical trigger, the underlying cause, and preventive action to avoid a repeat in the future.\n\nWe apologize for how you and your business may have been affected by this incident. ","createdAt":"2026-09-28T10:33:44.568Z","updatedAt":"2026-09-28T10:33:44.572Z","entryType":"event","sourceId":20006147,"sourceType":"event"},{"title":"Resolved","content":"Incident Resolved","createdAt":"2026-09-28T10:33:44.561Z","updatedAt":null,"entryType":"impact_end","endTime":"2026-09-28T10:25:00.000Z","sourceId":20004785,"sourceType":"impact","impactStartTime":"2026-09-28T09:14:22.727Z"},{"title":"Update","content":"The rollback in the US region is complete without any errors. The rollback is in progress for the remaining impacted regions and should be completed within 60 minutes.  \n\nUsers who are already logged in, continue to remain unaffected and won't lose access or experience any disruptions. \n\nWe'll provide an update in 30 minutes or sooner if additional information becomes available.","createdAt":"2026-09-28T10:18:36.281Z","updatedAt":"2026-09-28T10:18:36.284Z","entryType":"event","sourceId":20006146,"sourceType":"event"},{"title":"Update","content":"We're continuing to work on a rollback to resolve the single sign-on (SSO) login issue impacting Anypoint Platform. The rollback is in progress for one of the regions and we're checking to see if this resolves the issue. \n\nUsers who are already logged in are unaffected and won't lose access or experience disruptions. \n\nWe'll provide an update in 30 minutes or sooner if additional information becomes available.","createdAt":"2026-09-28T09:57:08.868Z","updatedAt":"2026-09-28T10:07:46.911Z","entryType":"event","sourceId":20006145,"sourceType":"event"},{"title":"Update","content":"We're investigating SSO login failures where customers logging in via single sign-on (SSO), specifically to Anypoint Platform, are unable to authenticate. The impact spans the platform for anyone using SSO login.\n\nWe've identified a recent change that's preventing customers whose org's stored Identity Provider (IDP) signing certificate isn't formatted as Privacy-Enhanced Mail (PEM) from logging into access management.\n\nUsers who are already logged in are unaffected and won't lose access or experience disruptions. We're executing a rollback to resolve the ongoing login issues.\n\nWe'll provide an update in 30 minutes or sooner if additional information becomes available.","createdAt":"2026-09-28T09:24:11.231Z","updatedAt":"2026-09-28T09:24:11.236Z","entryType":"event","sourceId":20006144,"sourceType":"event"},{"title":"Disruption Started","content":"muleSoftServiceDisruption","createdAt":"2026-09-28T09:14:22.727Z","updatedAt":null,"entryType":"impact_start","startTime":"2026-09-27T03:04:00.000Z","sourceId":20004785,"sourceType":"impact","impactStartTime":"2026-09-28T09:14:22.727Z"}]},{"id":20004455,"externalId":"95877345","message":{"rootCause":null,"actionPlan":null,"pathToResolution":null},"additionalInformation":"","isCore":false,"affectsAll":false,"status":"Resolved","type":"Degradation","createdAt":"2026-09-28T11:08:06.607Z","updatedAt":"2026-09-28T11:08:15.391Z","instanceKeys":["SWE88S"],"serviceKeys":["coreService"],"IncidentImpacts":[{"id":20004786,"startTime":"2026-09-28T10:48:00.000Z","endTime":"2026-09-28T10:58:00.000Z","type":"performanceDegradation","severity":"minor","createdAt":"2026-09-28T11:08:06.695Z","updatedAt":"2026-09-28T11:08:06.699Z","startTimeCreatedAt":"2026-09-28T11:08:06.695Z","startTimeModifiedAt":null,"endTimeCreatedAt":"2026-09-28T11:08:06.695Z","endTimeModifiedAt":null}],"IncidentEvents":[],"timeline":[{"title":"Resolved","content":"Incident Resolved","createdAt":"2026-09-28T11:08:06.695Z","updatedAt":null,"entryType":"impact_end","endTime":"2026-09-28T10:58:00.000Z","sourceId":20004786,"sourceType":"impact","impactStartTime":"2026-09-28T11:08:06.695Z"},{"title":"Degradation Started","content":"performanceDegradation","createdAt":"2026-09-28T11:08:06.695Z","updatedAt":null,"entryType":"impact_start","startTime":"2026-09-28T10:48:00.000Z","sourceId":20004786,"sourceType":"impact","impactStartTime":"2026-09-28T11:08:06.695Z"}]},{"id":20004456,"externalId":"95885201","message":{"rootCause":null,"actionPlan":null,"pathToResolution":null},"additionalInformation":"","isCore":false,"affectsAll":false,"status":"Resolved","type":"Degradation","createdAt":"2026-09-28T15:36:56.370Z","updatedAt":"2026-09-28T15:37:02.471Z","instanceKeys":["AUS72"],"serviceKeys":["coreService"],"IncidentImpacts":[{"id":20004787,"startTime":"2026-09-28T15:12:00.000Z","endTime":"2026-09-28T15:18:00.000Z","type":"performanceDegradation","severity":"minor","createdAt":"2026-09-28T15:36:56.514Z","updatedAt":"2026-09-28T15:36:56.519Z","startTimeCreatedAt":"2026-09-28T15:36:56.514Z","startTimeModifiedAt":null,"endTimeCreatedAt":"2026-09-28T15:36:56.514Z","endTimeModifiedAt":null}],"IncidentEvents":[],"timeline":[{"title":"Resolved","content":"Incident Resolved","createdAt":"2026-09-28T15:36:56.514Z","updatedAt":null,"entryType":"impact_end","endTime":"2026-09-28T15:18:00.000Z","sourceId":20004787,"sourceType":"impact","impactStartTime":"2026-09-28T15:36:56.514Z"},{"title":"Degradation Started","content":"performanceDegradation","createdAt":"2026-09-28T15:36:56.514Z","updatedAt":null,"entryType":"impact_start","startTime":"2026-09-28T15:12:00.000Z","sourceId":20004787,"sourceType":"impact","impactStartTime":"2026-09-28T15:36:56.514Z"}]},{"id":20004457,"externalId":"95881118","message":{"rootCause":null,"actionPlan":null,"pathToResolution":null},"additionalInformation":"","isCore":false,"affectsAll":false,"status":"Resolved","type":"Degradation","createdAt":"2026-09-29T02:46:02.095Z","updatedAt":"2026-09-29T04:04:26.206Z","instanceKeys":["ANYPOINTOBSERVABILITYSUITE-EU","ANYPOINTOBSERVABILITYSUITE-US","RUNTIMEPLANE-EU","RUNTIMEPLANE-US"],"serviceKeys":["AnypointMonitoring","CloudHub20Spaces-AP-NORTHEAST-1","CloudHub20Spaces-AP-SOUTHEAST-1","CloudHub20Spaces-AP-SOUTHEAST-2","CloudHub20Spaces-CA-CENTRAL-1","CloudHub20Spaces-EU-CENTRAL-1","CloudHub20Spaces-EU-WEST-1","CloudHub20Spaces-EU-WEST-2","CloudHub20Spaces-SA-EAST-1","CloudHub20Spaces-US-EAST-1","CloudHub20Spaces-US-EAST-2","CloudHub20Spaces-US-WEST-1","CloudHub20Spaces-US-WEST-2"],"IncidentImpacts":[{"id":20004788,"startTime":"2026-09-25T17:33:00.000Z","endTime":"2026-09-28T23:31:00.000Z","type":"muleSoftFeatureDisruption","severity":"minor","createdAt":"2026-09-29T02:46:02.198Z","updatedAt":"2026-09-29T03:06:57.241Z","startTimeCreatedAt":"2026-09-29T02:46:02.198Z","startTimeModifiedAt":null,"endTimeCreatedAt":"2026-09-29T03:06:57.241Z","endTimeModifiedAt":null}],"IncidentEvents":[{"id":20006149,"type":"update","message":"On September 25, 2026, at 17:33 UTC, a subset of MuleSoft CloudHub 2.0 Private Space customers lost visibility into application logs, traces, and monitoring metrics. Application traffic kept processing without interruption. We rolled back the change in the EU and US regions, and by 23:31 UTC on September 28, we've restored the previous configuration. The fix requires customers to redeploy their applications with the corrected port configuration. For details, please refer to the knowledge article: help.salesforce.com/s/issue?id=a02g700000AmrXJ.

\n\nWe apologize for how this incident affected you and your business.","createdAt":"2026-09-29T03:06:57.246Z","updatedAt":"2026-09-29T04:04:18.634Z"}],"timeline":[{"title":"Update","content":"On September 25, 2026, at 17:33 UTC, a subset of MuleSoft CloudHub 2.0 Private Space customers lost visibility into application logs, traces, and monitoring metrics. Application traffic kept processing without interruption. We rolled back the change in the EU and US regions, and by 23:31 UTC on September 28, we've restored the previous configuration. The fix requires customers to redeploy their applications with the corrected port configuration. For details, please refer to the knowledge article: help.salesforce.com/s/issue?id=a02g700000AmrXJ.

\n\nWe apologize for how this incident affected you and your business.","createdAt":"2026-09-29T03:06:57.246Z","updatedAt":"2026-09-29T04:04:18.634Z","entryType":"event","sourceId":20006149,"sourceType":"event"},{"title":"Resolved","content":"Incident Resolved","createdAt":"2026-09-29T03:06:57.241Z","updatedAt":null,"entryType":"impact_end","endTime":"2026-09-28T23:31:00.000Z","sourceId":20004788,"sourceType":"impact","impactStartTime":"2026-09-29T02:46:02.198Z"},{"title":"Degradation Started","content":"muleSoftFeatureDisruption","createdAt":"2026-09-29T02:46:02.198Z","updatedAt":null,"entryType":"impact_start","startTime":"2026-09-25T17:33:00.000Z","sourceId":20004788,"sourceType":"impact","impactStartTime":"2026-09-29T02:46:02.198Z"}]},{"id":20004458,"externalId":"95905691","message":{"rootCause":null,"actionPlan":null,"pathToResolution":null},"additionalInformation":"","isCore":false,"affectsAll":false,"status":"Resolved","type":"Degradation","createdAt":"2026-09-29T05:38:20.246Z","updatedAt":"2026-09-29T08:00:53.891Z","instanceKeys":["POD257","POD267","POD295","POD316","POD349","POD368","POD378","POD400","POD403","POD404","POD407","POD408","POD409","POD411","POD415","POD416","POD419"],"serviceKeys":["B2CCore"],"IncidentImpacts":[{"id":20004789,"startTime":"2026-09-29T02:32:00.000Z","endTime":"2026-09-29T07:18:00.000Z","type":"featurePerfDegradation","severity":"minor","createdAt":"2026-09-29T05:38:20.428Z","updatedAt":"2026-09-29T08:00:53.867Z","startTimeCreatedAt":"2026-09-29T05:38:20.428Z","startTimeModifiedAt":"2026-09-29T08:00:53.868Z","endTimeCreatedAt":"2026-09-29T08:00:53.868Z","endTimeModifiedAt":null}],"IncidentEvents":[{"id":20006153,"type":"update","message":"We’ve resolved the issue impacting Log Center by restarting the affected log collection component, restoring normal log flow. Through proactive monitoring, we identified and addressed additional affected PODs and implemented preventive actions across the fleet to mitigate further impact.\n\nWe apologize for any inconvenience this incident may have caused and appreciate your patience while we worked to resolve the issue.\n","createdAt":"2026-09-29T08:00:53.876Z","updatedAt":"2026-09-29T08:00:53.881Z"},{"id":20006152,"type":"update","message":"We’ve restarted the affected log collection components and confirmed that log activity has returned to normal on those instances. We identified an additional impacted instance, completed the restart, and confirmed recovery there as well. We’re continuing to review other instances flagged by monitoring and will restart and validate them as needed.\nWe’ll provide another update in 30 minutes or sooner if additional information becomes available.\n","createdAt":"2026-09-29T07:35:34.232Z","updatedAt":"2026-09-29T07:35:34.237Z"},{"id":20006151,"type":"update","message":"We’ve confirmed that the log processing service is operating normally and that a recent planned application update is not related to the issue. Our teams are restarting the affected log collection component to restore full log visibility, beginning with one impacted instance. \nWe’ll continue to monitor recovery and provide an update in 30 minutes or sooner if additional information becomes available.\n\n","createdAt":"2026-09-29T07:00:04.463Z","updatedAt":"2026-09-29T07:00:04.468Z"},{"id":20006150,"type":"update","message":"We’re aware of an issue affecting Log Center on a subset of PODs, where customers may experience missing application, deployment, and Ecom logs. The impact began at 02:36 UTC and may affect log monitoring, alerting, and third-party log streaming. We are actively investigating the issue. \nWe’ll provide an update in 30 minutes or sooner if additional information becomes available.\n","createdAt":"2026-09-29T06:31:45.484Z","updatedAt":"2026-09-29T06:31:45.489Z"}],"timeline":[{"title":"Update","content":"We’ve resolved the issue impacting Log Center by restarting the affected log collection component, restoring normal log flow. 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We'll undertake a full investigation of the incident, establishing the technical trigger, the underlying cause, and preventive action to avoid a repeat in the future. ","createdAt":"2026-09-29T23:44:29.030Z","updatedAt":"2026-09-29T23:44:29.034Z"},{"id":20006158,"type":"impactRadiusIncrease","message":"Investigations have highlighted that the impact radius is broader than initially understood. We have updated the posting to reflect the additional instances experiencing impact, and customers in these instances will receive communications related to this incident going forward.  ","createdAt":"2026-09-29T23:00:12.195Z","updatedAt":"2026-09-29T23:00:12.199Z"},{"id":20006157,"type":"update","message":"We’ve successfully increased service capacity in one of the affected environments, and initial validation confirms the additional service instances are active. We’re applying the same targeted action to the remaining affected environments while addressing the issue that prevented services from scaling automatically.\n\nCustomers on affected environments may continue to experience delays or failures when ingesting data through the Ingestion API, Web and Mobile Connector, or MCP Connector. We’ll provide another update in 30 minutes or sooner if additional information becomes available.","createdAt":"2026-09-29T22:57:06.564Z","updatedAt":"2026-09-29T22:57:06.569Z"},{"id":20006156,"type":"update","message":"We’ve started the rollback in an initial affected environment and are seeing early signs of recovery, though service capacity has not yet returned to expected levels. We’ve narrowed the investigation to a small number of production environments and are manually increasing capacity while validating the rollback.   \n\nCustomers on affected environments may continue to experience delays or failures when ingesting data through the Ingestion API, Web and Mobile Connector, or MCP Connector.\n\nWe’ll provide another update in 30 minutes or sooner if additional information becomes available.","createdAt":"2026-09-29T22:30:33.766Z","updatedAt":"2026-09-29T22:30:33.771Z"},{"id":20006155,"type":"update","message":"We’re continuing to investigate the Data Cloud streaming ingestion issue and are moving forward with a rollback in one environment to validate recovery before expanding the action. In parallel, we’re investigating why the service is failing to start normally.\n\nWe’ll provide another update in 30 minutes or sooner if additional information becomes available.","createdAt":"2026-09-29T22:03:23.201Z","updatedAt":"2026-09-29T22:03:23.205Z"},{"id":20006154,"type":"update","message":"We’re investigating an issue affecting Data Cloud streaming ingestion in a subset of environments. Customers may experience delays or failures when ingesting data through the Ingestion API, Web and Mobile Connector, or MCP Connector. \n\nWe’ve identified service startup failures in some affected environments and are evaluating targeted restarts and rollback options to restore normal ingestion. \n\nWe’ll provide an update in 30 minutes or sooner if additional information becomes available.","createdAt":"2026-09-29T21:38:15.850Z","updatedAt":"2026-09-29T21:38:15.855Z"}],"timeline":[{"title":"Update","content":"The issue affecting Data 360 streaming ingestion in a subset of environments has been resolved, after the service's capacity was increased. \n\nWe apologize for how this incident affected you and your business. We'll undertake a full investigation of the incident, establishing the technical trigger, the underlying cause, and preventive action to avoid a repeat in the future. ","createdAt":"2026-09-29T23:44:29.030Z","updatedAt":"2026-09-29T23:44:29.034Z","entryType":"event","sourceId":20006159,"sourceType":"event"},{"title":"Resolved","content":"Incident Resolved","createdAt":"2026-09-29T23:44:29.023Z","updatedAt":null,"entryType":"impact_end","endTime":"2026-09-29T23:11:00.000Z","sourceId":20004790,"sourceType":"impact","impactStartTime":"2026-09-29T21:27:02.715Z"},{"title":"Update","content":"Investigations have highlighted that the impact radius is broader than initially understood. We have updated the posting to reflect the additional instances experiencing impact, and customers in these instances will receive communications related to this incident going forward.  ","createdAt":"2026-09-29T23:00:12.195Z","updatedAt":"2026-09-29T23:00:12.199Z","entryType":"event","sourceId":20006158,"sourceType":"event"},{"title":"Update","content":"We’ve successfully increased service capacity in one of the affected environments, and initial validation confirms the additional service instances are active. We’re applying the same targeted action to the remaining affected environments while addressing the issue that prevented services from scaling automatically.\n\nCustomers on affected environments may continue to experience delays or failures when ingesting data through the Ingestion API, Web and Mobile Connector, or MCP Connector. We’ll provide another update in 30 minutes or sooner if additional information becomes available.","createdAt":"2026-09-29T22:57:06.564Z","updatedAt":"2026-09-29T22:57:06.569Z","entryType":"event","sourceId":20006157,"sourceType":"event"},{"title":"Update","content":"We’ve started the rollback in an initial affected environment and are seeing early signs of recovery, though service capacity has not yet returned to expected levels. 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Customers may need to run any tasks that failed or were delayed during the disruption.\n\nWe apologize for how your and your business may have been affected by this incident. \n","createdAt":"2026-10-05T00:57:54.798Z","updatedAt":"2026-10-05T00:57:54.803Z"},{"id":20006176,"type":"update","message":"We've completed the recovery steps on the affected internal services. CRM Analytics recipe runs are starting to succeed, and we're monitoring to confirm full recovery.\n\nAdditionally, we're working to restore Data 360 segmentation tasks. We’ll provide an update as additional information becomes available.\n","createdAt":"2026-10-05T00:34:46.344Z","updatedAt":"2026-10-05T00:34:46.350Z"},{"id":20006175,"type":"impactRadiusIncrease","message":"Investigations have highlighted that the impact radius is broader than initially understood. 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As a result, customers in the affected environment are unable to use CRM Analytics, and their CRM Analytics jobs are failing.\n\nWe are investigating the issue and analyzing data to determine the best path to resolution.\n\nWe’ll provide an update in 30 minutes or sooner if additional information becomes available.\n","createdAt":"2026-10-04T13:31:31.596Z","updatedAt":"2026-10-04T13:31:31.599Z"}],"timeline":[{"title":"Update","content":"\nWe increased capacity on the affected internal services and restarted them, which restored normal operation at 00:25 UTC on October 5, 2026.\nCRM Analytics recipe runs and Data 360 segmentation tasks are running successfully, and we resolved the issue. Customers may need to run any tasks that failed or were delayed during the disruption.\n\nWe apologize for how your and your business may have been affected by this incident. \n","createdAt":"2026-10-05T00:57:54.798Z","updatedAt":"2026-10-05T00:57:54.803Z","entryType":"event","sourceId":20006177,"sourceType":"event"},{"title":"Resolved","content":"Incident Resolved","createdAt":"2026-10-05T00:57:54.791Z","updatedAt":null,"entryType":"impact_end","endTime":"2026-10-05T00:25:00.000Z","sourceId":20004797,"sourceType":"impact","impactStartTime":"2026-10-04T13:07:44.439Z"},{"title":"Update","content":"We've completed the recovery steps on the affected internal services. CRM Analytics recipe runs are starting to succeed, and we're monitoring to confirm full recovery.\n\nAdditionally, we're working to restore Data 360 segmentation tasks. We’ll provide an update as additional information becomes available.\n","createdAt":"2026-10-05T00:34:46.344Z","updatedAt":"2026-10-05T00:34:46.350Z","entryType":"event","sourceId":20006176,"sourceType":"event"},{"title":"Update","content":"Investigations have highlighted that the impact radius is broader than initially understood. We have updated the posting to reflect the additional instances experiencing impact, and customers in these instances will receive communications related to this incident going forward.  ","createdAt":"2026-10-05T00:16:24.877Z","updatedAt":"2026-10-05T00:16:24.880Z","entryType":"event","sourceId":20006175,"sourceType":"event"},{"title":"Update","content":"We've identified that Data Cloud customers are also affected. Some Data Cloud ingestion and segmentation tasks may fail or be delayed, in addition to CRM Analytics recipe runs. We continue to work on mitigation to restore service for both. \nWe'll provide an update once additional information becomes available.","createdAt":"2026-10-04T22:36:19.128Z","updatedAt":"2026-10-04T22:36:19.132Z","entryType":"event","sourceId":20006174,"sourceType":"event"},{"title":"Update","content":"We continue to work on mitigation to restore service for CRM Analytics customers. We're taking steps to reduce the load on the affected service. Some customers may still see failures or delays. \nWe'll provide an update after additional information becomes available.","createdAt":"2026-10-04T22:23:36.725Z","updatedAt":"2026-10-04T22:23:36.731Z","entryType":"event","sourceId":20006173,"sourceType":"event"},{"title":"Update","content":"We continue to work on mitigation to restore service for CRM Analytics customers. Some customers may still see failures or delays when running recipes. We're working with other teams to identify the source of the increased load. \nWe'll provide an update after additional information becomes available.","createdAt":"2026-10-04T20:06:47.166Z","updatedAt":"2026-10-04T20:06:47.171Z","entryType":"event","sourceId":20006172,"sourceType":"event"},{"title":"Update","content":"We continue to work on mitigation to restore service for CRM Analytics customers. Some customers may still see failures or delays when running recipes. \nWe'll provide an update once additional information becomes available.","createdAt":"2026-10-04T18:09:13.110Z","updatedAt":"2026-10-04T18:09:13.114Z","entryType":"event","sourceId":20006171,"sourceType":"event"},{"title":"Update","content":"We're continuing to work on restoring service for CRM Analytics customers on the affected instances. Our investigation found that a supporting service used during startup is slow to respond. We've applied configuration changes and are raising a request limit on that service. We'll provide the next update once additional information becomes available.","createdAt":"2026-10-04T16:45:14.261Z","updatedAt":"2026-10-04T16:45:14.265Z","entryType":"event","sourceId":20006170,"sourceType":"event"},{"title":"Update","content":"We have identified a potential trigger of the issue and are reviewing additional logs.\nIn parallel, we are working on allocating additional resources to accommodate for increased memory utilization as an interim fix.\n\nWe’ll provide an update in 60 minutes or sooner if additional information becomes available.","createdAt":"2026-10-04T15:22:51.788Z","updatedAt":"2026-10-04T15:22:51.794Z","entryType":"event","sourceId":20006169,"sourceType":"event"},{"title":"Update","content":"We remain engaged and will continue to determine the best path to resolution.\n\nWe’ll provide an update in 60 minutes or sooner if additional information becomes available.","createdAt":"2026-10-04T14:30:25.273Z","updatedAt":"2026-10-04T14:30:25.278Z","entryType":"event","sourceId":20006168,"sourceType":"event"},{"title":"Update","content":"We have identified an issue related to high memory utilization due to an underlying service. 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investigating the cause of the issue. We will provide an update in 30 minutes or sooner if we have more information.","createdAt":"2026-10-05T19:14:36.279Z","updatedAt":"2026-10-05T19:14:36.294Z"}],"timeline":[{"title":"Update","content":"We’re investigating the cause of the issue. We will provide an update in 30 minutes or sooner if we have more information.","createdAt":"2026-10-05T19:14:36.279Z","updatedAt":"2026-10-05T19:14:36.294Z","entryType":"event","sourceId":20006178,"sourceType":"event"},{"title":"Resolved","content":"Incident Resolved","createdAt":"2026-10-05T19:14:36.272Z","updatedAt":null,"entryType":"impact_end","endTime":"2026-10-05T18:46:00.000Z","sourceId":20004801,"sourceType":"impact","impactStartTime":"2026-10-05T19:14:36.272Z"},{"title":"Degradation Started","content":"performanceDegradation","createdAt":"2026-10-05T19:14:36.272Z","updatedAt":null,"entryType":"impact_start","startTime":"2026-10-05T18:34:00.000Z","sourceId":20004801,"sourceType":"impact","impactStartTime":"2026-10-05T19:14:36.272Z"}]}]