{"key":"NA135","location":"NA","environment":"production","releaseVersion":"Spring '24 Patch 17.3","releaseNumber":"248.17.3","status":"OK","isActive":false,"createdAt":"2019-06-22T01:23:40.809Z","updatedAt":"2025-04-17T17:05:47.207Z","city":"","stateName":"","stateCode":"","countryName":"","countryCode":"","maintenanceWindow":"Saturdays 07:00 PM - 11:00 PM PST","Services":[{"key":"analytics","order":10,"isCore":false},{"key":"B2B2CCommerce","order":1400,"isCore":false},{"key":"B2BCommerce","order":1300,"isCore":false},{"key":"Communities","order":200,"isCore":false},{"key":"coreService","order":1,"isCore":true},{"key":"CPQandBilling","order":100,"isCore":false},{"key":"Customer360Audiences","order":500,"isCore":false},{"key":"EinsteinBots","order":110,"isCore":false},{"key":"liveAgent","order":20,"isCore":false},{"key":"SalesforceCMS","order":1200,"isCore":false},{"key":"SALESFORCEORDERMANAGEMENT","order":1210,"isCore":false},{"key":"SalesforceUnifiedMessaging","order":1450,"isCore":false},{"key":"ServiceCloudMessagingChannels","order":1500,"isCore":false},{"key":"ServiceCloudVoice","order":600,"isCore":false},{"key":"search","order":7,"isCore":false}],"Products":[{"key":"Salesforce_Services","order":0,"isActive":true,"name":"Salesforce Services","altDisplayName":"Sales and Service","url":"/products/Salesforce_Services"}],"Incidents":[],"Tags":[],"GeneralMessages":[{"id":20000244,"subject":"Security Advisory: Protecting Experience Cloud Sites from Guest User Misconfigurations ","body":"Salesforce is actively monitoring threat activity targeting public-facing Experience Cloud sites, including attempts to take advantage of overly permissive guest user configurations.\n\nAt this time, we have not identified any vulnerability inherent to the Salesforce platform associated with this activity. These attempts are focused on customer configuration settings that, if not properly secured, may increase exposure.\n\nWe encourage customers to review their Experience Cloud guest user settings and take immediate recommended actions. For additional details and steps to help protect your org, please see our blog: https://www.salesforce.com/blog/protecting-your-data-essential-actions-to-secure-experience-cloud-guest-user-access/","incidentId":null,"publicView":true,"startDate":"2026-03-08T04:00:00.000Z","endDate":"2026-09-30T13:13:00.000Z","createdAt":"2026-03-07T23:06:36.591Z","updatedAt":"2026-09-30T13:16:35.751Z","externalId":null,"isVisibleWhenClosed":false,"isVisible":true,"informationalMessageType":"informationalMessage","status":"Resolved","timeline":[{"title":"Update","content":"Salesforce is actively monitoring threat activity targeting public-facing Experience Cloud sites, including attempts to take advantage of overly permissive guest user configurations.\n\nWe have identified additional guidance for customers to help protect their orgs. Please see our updated blog for recommended actions: https://www.salesforce.com/blog/protecting-your-data-essential-actions-to-secure-experience-cloud-guest-user-access/\n\nAt this time, we have not identified any vulnerability inherent to the Salesforce platform associated with this activity.","createdAt":"2026-03-12T20:20:56.359Z","updatedAt":"2026-03-12T20:20:56.361Z","entryType":"informational_message_update","sourceId":20000406,"sourceType":"update"},{"title":"Security Advisory: Protecting Experience Cloud Sites from Guest User Misconfigurations ","content":"Salesforce is actively monitoring threat activity targeting public-facing Experience Cloud sites, including attempts to take advantage of overly permissive guest user configurations.\n\nAt this time, we have not identified any vulnerability inherent to the Salesforce platform associated with this activity. These attempts are focused on customer configuration settings that, if not properly secured, may increase exposure.\n\nWe encourage customers to review their Experience Cloud guest user settings and take immediate recommended actions. For additional details and steps to help protect your org, please see our blog: https://www.salesforce.com/blog/protecting-your-data-essential-actions-to-secure-experience-cloud-guest-user-access/","createdAt":"2026-03-07T23:06:36.591Z","updatedAt":"2026-09-30T13:16:35.751Z","entryType":"informational_message_created","sourceId":20000244,"sourceType":"message"}],"productKeys":[],"InformationalMessageUpdates":[{"id":20000406,"message":"Salesforce is actively monitoring threat activity targeting public-facing Experience Cloud sites, including attempts to take advantage of overly permissive guest user configurations.\n\nWe have identified additional guidance for customers to help protect their orgs. Please see our updated blog for recommended actions: https://www.salesforce.com/blog/protecting-your-data-essential-actions-to-secure-experience-cloud-guest-user-access/\n\nAt this time, we have not identified any vulnerability inherent to the Salesforce platform associated with this activity.","createdAt":"2026-03-12T20:20:56.359Z","updatedAt":"2026-03-12T20:20:56.361Z","GeneralMessageId":20000244}]},{"id":20000224,"subject":"Security Advisory: Ongoing Response to Social Engineering Threats","body":"We are aware of recent extortion attempts by threat actors, which we have investigated in partnership with external experts and authorities. Our findings indicate these attempts relate to past or unsubstantiated incidents, and we remain engaged with affected customers to provide support. At this time, there is no indication that the Salesforce platform has been compromised, nor is this activity related to any known vulnerability in our technology.\nOur security teams are actively working to protect customer environments and data, providing guidance and support. Customers identified as potentially affected have been notified directly. If you have not received a notification, we currently have no evidence suggesting any impact to your account. We continue to monitor the situation closely and encourage customers to remain vigilant against phishing and social engineering attempts, which remain common tactics used by threat actors.\n\nFor guidance, please review our blog post (https://www.salesforce.com/blog/protect-against-social-engineering), knowledge article (https://help.salesforce.com/s/articleView?id=005226734&type=1), and reach out through the Salesforce Help portal if you need support.","incidentId":null,"publicView":true,"startDate":"2025-10-02T14:50:00.000Z","endDate":"2026-09-30T13:13:00.000Z","createdAt":"2025-10-02T15:58:29.023Z","updatedAt":"2026-09-30T13:16:53.075Z","externalId":null,"isVisibleWhenClosed":false,"isVisible":true,"informationalMessageType":"informationalMessage","status":"Resolved","timeline":[{"title":"Update","content":"Salesforce is monitoring social engineering campaigns targeting third-party identity providers (IdPs) across the industry. In these attacks, threat actors use fraudulent login pages or impersonate IT support through voice calls to steal credentials or MFA codes, or to trick users into authorizing malicious connected apps. If an IdP account is compromised, attackers may attempt to access connected applications.\n\nPlease note this issue does not stem from a vulnerability inherent to Salesforce; these attacks rely on social engineering and deceptive authentication prompts.\n\nOur security teams are actively working to protect customers and have notified potentially affected accounts. For guidance and mitigations, please review our blog post (https://www.salesforce.com/blog/protecting-salesforce-data-after-an-identity-compromise/) and knowledge article (https://help.salesforce.com/s/articleView?language=en_US&id=005226734&type=1). For support, contact Salesforce Customer Support via https://help.salesforce.com/s/?language=en_US.","createdAt":"2026-01-30T15:58:12.170Z","updatedAt":"2026-01-30T15:58:12.172Z","entryType":"informational_message_update","sourceId":20000402,"sourceType":"update"},{"title":"Security Advisory: Ongoing Response to Social Engineering Threats","content":"We are aware of recent extortion attempts by threat actors, which we have investigated in partnership with external experts and authorities. Our findings indicate these attempts relate to past or unsubstantiated incidents, and we remain engaged with affected customers to provide support. At this time, there is no indication that the Salesforce platform has been compromised, nor is this activity related to any known vulnerability in our technology.\nOur security teams are actively working to protect customer environments and data, providing guidance and support. Customers identified as potentially affected have been notified directly. If you have not received a notification, we currently have no evidence suggesting any impact to your account. We continue to monitor the situation closely and encourage customers to remain vigilant against phishing and social engineering attempts, which remain common tactics used by threat actors.\n\nFor guidance, please review our blog post (https://www.salesforce.com/blog/protect-against-social-engineering), knowledge article (https://help.salesforce.com/s/articleView?id=005226734&type=1), and reach out through the Salesforce Help portal if you need support.","createdAt":"2025-10-02T15:58:29.023Z","updatedAt":"2026-09-30T13:16:53.075Z","entryType":"informational_message_created","sourceId":20000224,"sourceType":"message"}],"productKeys":[],"InformationalMessageUpdates":[{"id":20000402,"message":"Salesforce is monitoring social engineering campaigns targeting third-party identity providers (IdPs) across the industry. In these attacks, threat actors use fraudulent login pages or impersonate IT support through voice calls to steal credentials or MFA codes, or to trick users into authorizing malicious connected apps. If an IdP account is compromised, attackers may attempt to access connected applications.\n\nPlease note this issue does not stem from a vulnerability inherent to Salesforce; these attacks rely on social engineering and deceptive authentication prompts.\n\nOur security teams are actively working to protect customers and have notified potentially affected accounts. For guidance and mitigations, please review our blog post (https://www.salesforce.com/blog/protecting-salesforce-data-after-an-identity-compromise/) and knowledge article (https://help.salesforce.com/s/articleView?language=en_US&id=005226734&type=1). For support, contact Salesforce Customer Support via https://help.salesforce.com/s/?language=en_US.","createdAt":"2026-01-30T15:58:12.170Z","updatedAt":"2026-01-30T15:58:12.172Z","GeneralMessageId":20000224}]},{"id":20000263,"subject":"Chrome 152 users may experience managed package applications or Lightning Components not functioning as expected","body":"We are aware of an issue affecting Salesforce customers using Chrome 152 that may prevent certain managed package applications or Lightning Components on the Salesforce Platform from functioning as expected. Salesforce engineering teams identified the issue and is working on an expedited fix for fleetwide deployment during the normal release windows, including both Sandbox and Production environments.\n\nCustomers experiencing this issue can refer to the existing Known Issue for additional details here: https://sfdc.co/b68l5w.\n","incidentId":"94940043","publicView":true,"startDate":"2026-09-04T01:42:00.000Z","endDate":"2026-09-06T07:00:00.000Z","createdAt":"2026-09-03T19:12:49.937Z","updatedAt":"2026-09-06T16:58:52.703Z","externalId":"94940043","isVisibleWhenClosed":false,"isVisible":true,"informationalMessageType":"informationalMessage","status":"Resolved","timeline":[{"title":"Update","content":"We identified an issue affecting Salesforce customers using Chrome 152 that prevented certain managed package applications and Lightning Components on the Salesforce Platform from functioning as expected. A fix has been fully deployed across Sandbox and Production environments, and the affected features are now restored. We apologize for how this incident affected you and your business.","createdAt":"2026-09-06T16:58:52.700Z","updatedAt":"2026-09-06T16:58:52.702Z","entryType":"informational_message_update","sourceId":20000456,"sourceType":"update"},{"title":"Update","content":"We have successfully deployed the fix across  across our fleet. Initial reports have indicated positive results.\nWe are in the process of completing additional validations and checks.\n\nWe’ll provide an update once the validation is completed, or sooner if additional information becomes available.","createdAt":"2026-09-06T14:12:03.971Z","updatedAt":"2026-09-06T14:12:03.973Z","entryType":"informational_message_update","sourceId":20000455,"sourceType":"update"},{"title":"Update","content":"We have verified a fix and begun deploying it across our fleet. We expect all environments to receive this update by September 6, 2026.\n\nCustomers using Chrome 152 may continue to experience issues with certain custom app features and page components until the fix reaches their environment. Please refer to the Known Issue article: https://sfdc.co/b68l5w for the workaround.\n\nWe'll provide our next update within 24 hours or sooner if there's new information.","createdAt":"2026-09-04T04:45:12.464Z","updatedAt":"2026-09-04T05:00:56.896Z","entryType":"informational_message_update","sourceId":20000454,"sourceType":"update"},{"title":"Chrome 152 users may experience managed package applications or Lightning Components not functioning as expected","content":"We are aware of an issue affecting Salesforce customers using Chrome 152 that may prevent certain managed package applications or Lightning Components on the Salesforce Platform from functioning as expected. Salesforce engineering teams identified the issue and is working on an expedited fix for fleetwide deployment during the normal release windows, including both Sandbox and Production environments.\n\nCustomers experiencing this issue can refer to the existing Known Issue for additional details here: https://sfdc.co/b68l5w.\n","createdAt":"2026-09-03T19:12:49.937Z","updatedAt":"2026-09-06T16:58:52.703Z","entryType":"informational_message_created","sourceId":20000263,"sourceType":"message"}],"productKeys":[],"InformationalMessageUpdates":[{"id":20000454,"message":"We have verified a fix and begun deploying it across our fleet. We expect all environments to receive this update by September 6, 2026.\n\nCustomers using Chrome 152 may continue to experience issues with certain custom app features and page components until the fix reaches their environment. Please refer to the Known Issue article: https://sfdc.co/b68l5w for the workaround.\n\nWe'll provide our next update within 24 hours or sooner if there's new information.","createdAt":"2026-09-04T04:45:12.464Z","updatedAt":"2026-09-04T05:00:56.896Z","GeneralMessageId":20000263},{"id":20000455,"message":"We have successfully deployed the fix across  across our fleet. Initial reports have indicated positive results.\nWe are in the process of completing additional validations and checks.\n\nWe’ll provide an update once the validation is completed, or sooner if additional information becomes available.","createdAt":"2026-09-06T14:12:03.971Z","updatedAt":"2026-09-06T14:12:03.973Z","GeneralMessageId":20000263},{"id":20000456,"message":"We identified an issue affecting Salesforce customers using Chrome 152 that prevented certain managed package applications and Lightning Components on the Salesforce Platform from functioning as expected. A fix has been fully deployed across Sandbox and Production environments, and the affected features are now restored. We apologize for how this incident affected you and your business.","createdAt":"2026-09-06T16:58:52.700Z","updatedAt":"2026-09-06T16:58:52.702Z","GeneralMessageId":20000263}]},{"id":20000264,"subject":"Intermittent UI Freezing on Salesforce in Chrome and Edge 153","body":"We’re aware of an issue affecting some customers using Chrome and Microsoft Edge version 153, where Salesforce pages may intermittently freeze or become unresponsive across multiple workflows. \n\nWe have identified this as a non-Salesforce issue. The incident was triggered by an external environmental change, specifically the auto-update of Chromium-based browsers (Chrome and Microsoft Edge) to version 153, which began around 2026-09-08.","incidentId":null,"publicView":true,"startDate":"2026-09-07T18:30:00.000Z","endDate":"2026-09-17T20:59:00.000Z","createdAt":"2026-09-11T19:58:39.772Z","updatedAt":"2026-09-17T22:57:58.384Z","externalId":"95258214","isVisibleWhenClosed":false,"isVisible":true,"informationalMessageType":"informationalMessage","status":"Resolved","timeline":[{"title":"Update","content":"The provider has released a fix in Chromium version 153.0.8010.52, which is now available for browser updates.\n\nChrome:\nTo update, select the three dots in the top-right corner of the browser, then go to Help → About. Restart the browser when prompted to apply the update.\n\nEdge:\nBrowser updates are managed by the vendor and are typically released on a two-week cadence. As of September 10, the current version is 153.0.4234.32. To check for and apply an update, select the three dots in the top-right corner of the browser, then go to Help and feedback → About. Restart the browser when prompted.\n\nFor more information regarding Edge browser update cadences, you can refer to the browser vendor's website for additional details and the latest stable channel release.","createdAt":"2026-09-17T22:57:58.381Z","updatedAt":"2026-09-17T22:57:58.382Z","entryType":"informational_message_update","sourceId":20000467,"sourceType":"update"},{"title":"Update","content":"The vendor has released a fix for the intermittent freezing issue affecting Chrome 153 version. Customers using Chrome should update to the latest available version, which resolves the issue.\n\nCustomers using Microsoft Edge 153 version may continue to experience intermittent freezing, as the fix for Edge browser is still pending.\n\nWe recommend that affected Chrome customers update their browser as soon as possible. Customers who cannot update immediately may continue to experience the issue. If freezing persists after updating to the latest Chrome version, please contact Salesforce Support.\n\nFor additional details about the Chrome fix, please refer to the KA: https://help.salesforce.com/s/articleView?id=005459650&type=1","createdAt":"2026-09-16T05:13:32.794Z","updatedAt":"2026-09-16T05:13:32.797Z","entryType":"informational_message_update","sourceId":20000466,"sourceType":"update"},{"title":"Update","content":"We are reopening this informational message to ensure that affected customers are provided with any information we have regarding this third-party issue.\n\nWe are continuing to receive reports of intermittent freezing on the Salesforce UI affecting a subset of customers using certain browser versions. We are working with our third-party vendor to prioritize this issue and drive resolution for all affected customers. \n\nWe'll provide another update as additional information becomes available.","createdAt":"2026-09-14T17:21:35.125Z","updatedAt":"2026-09-14T17:21:35.127Z","entryType":"informational_message_update","sourceId":20000465,"sourceType":"update"},{"title":"Update","content":"Upon further investigation, we have identified this as a non-Salesforce issue. The incident was triggered by an external environmental change, specifically the auto-update of Chromium-based browsers (Chrome and Microsoft Edge) to version 153, which began around 2026-09-08. While this browser update was the primary trigger, the direct cause of the UI freeze was not within Salesforce's codebase.\n\nWe have also published a knowledge article that provides additional information.\n\nKnowledge article link: https://help.salesforce.com/s/articleView?id=005459650&type=1","createdAt":"2026-09-12T03:02:13.984Z","updatedAt":"2026-09-14T17:26:00.236Z","entryType":"informational_message_update","sourceId":20000461,"sourceType":"update"},{"title":"Update","content":"We continue to investigate intermittent Salesforce UI freezing affecting some customers using Chrome or Microsoft Edge version 153 on Windows. A customer-side investigation has shown that when the problem happens, the page may still scroll but will stop receiving mouse and pointer events. A browser setting that was tested before did not fix the problem. Our teams are now collecting deeper browser-level diagnostic logs and preparing to engage third-party vendor to help isolate the cause. \n\nWe’ll provide another update upon significant update.","createdAt":"2026-09-11T23:45:11.762Z","updatedAt":"2026-09-11T23:45:11.765Z","entryType":"informational_message_update","sourceId":20000460,"sourceType":"update"},{"title":"Update","content":"We continue to investigate intermittent Salesforce UI freezing affecting some customers using Chrome or Microsoft Edge version 153 on Windows. Customer-side debugging has shown that, when the issue occurs, the page may remain scrollable but will stop receiving mouse and pointer events, and a previously-tested browser setting did not resolve the behavior. Our teams are now collecting deeper browser-level diagnostic logs and preparing to engage the third-party vendor to help isolate the cause. \n\nWe’ll provide another update in 60 minutes or sooner.","createdAt":"2026-09-11T22:36:16.072Z","updatedAt":"2026-09-11T22:36:16.073Z","entryType":"informational_message_update","sourceId":20000459,"sourceType":"update"},{"title":"Update","content":"We continue to investigate reports of intermittent Salesforce UI freezing for some customers using Chrome or Microsoft Edge version 153 on Windows. We’ve confirmed the behavior can occur across both console and non-console applications, and are continuing to review diagnostic data to determine the trigger. A browser configuration change tested during the investigation did not resolve the issue. Where organizational policies permit, using another supported browser or reverting to version 152 may provide temporary relief. \n\nWe’ll provide another update in 60 minutes or sooner.","createdAt":"2026-09-11T21:42:58.433Z","updatedAt":"2026-09-11T21:42:58.436Z","entryType":"informational_message_update","sourceId":20000458,"sourceType":"update"},{"title":"Update","content":"We continue to investigate reports of intermittent Salesforce UI freezing for some customers using Chrome or Microsoft Edge version 153 on Windows. The issue may occur while switching between Salesforce tabs and can leave the page unresponsive. We’ve engaged additional engineering resources and are reviewing customer-provided recordings, browser information, and affected environment data while working to reproduce the behavior internally. Where permitted by organizational device-management policies, using another supported browser or reverting to version 152 may provide a temporary workaround, though this may not be feasible for all customers. \nWe’ll provide another update in 60 minutes or sooner.","createdAt":"2026-09-11T20:33:43.773Z","updatedAt":"2026-09-11T20:33:43.775Z","entryType":"informational_message_update","sourceId":20000457,"sourceType":"update"},{"title":"Intermittent UI Freezing on Salesforce in Chrome and Edge 153","content":"We’re aware of an issue affecting some customers using Chrome and Microsoft Edge version 153, where Salesforce pages may intermittently freeze or become unresponsive across multiple workflows. \n\nWe have identified this as a non-Salesforce issue. The incident was triggered by an external environmental change, specifically the auto-update of Chromium-based browsers (Chrome and Microsoft Edge) to version 153, which began around 2026-09-08.","createdAt":"2026-09-11T19:58:39.772Z","updatedAt":"2026-09-17T22:57:58.384Z","entryType":"informational_message_created","sourceId":20000264,"sourceType":"message"}],"productKeys":[],"InformationalMessageUpdates":[{"id":20000457,"message":"We continue to investigate reports of intermittent Salesforce UI freezing for some customers using Chrome or Microsoft Edge version 153 on Windows. The issue may occur while switching between Salesforce tabs and can leave the page unresponsive. We’ve engaged additional engineering resources and are reviewing customer-provided recordings, browser information, and affected environment data while working to reproduce the behavior internally. Where permitted by organizational device-management policies, using another supported browser or reverting to version 152 may provide a temporary workaround, though this may not be feasible for all customers. \nWe’ll provide another update in 60 minutes or sooner.","createdAt":"2026-09-11T20:33:43.773Z","updatedAt":"2026-09-11T20:33:43.775Z","GeneralMessageId":20000264},{"id":20000458,"message":"We continue to investigate reports of intermittent Salesforce UI freezing for some customers using Chrome or Microsoft Edge version 153 on Windows. We’ve confirmed the behavior can occur across both console and non-console applications, and are continuing to review diagnostic data to determine the trigger. A browser configuration change tested during the investigation did not resolve the issue. Where organizational policies permit, using another supported browser or reverting to version 152 may provide temporary relief. \n\nWe’ll provide another update in 60 minutes or sooner.","createdAt":"2026-09-11T21:42:58.433Z","updatedAt":"2026-09-11T21:42:58.436Z","GeneralMessageId":20000264},{"id":20000459,"message":"We continue to investigate intermittent Salesforce UI freezing affecting some customers using Chrome or Microsoft Edge version 153 on Windows. Customer-side debugging has shown that, when the issue occurs, the page may remain scrollable but will stop receiving mouse and pointer events, and a previously-tested browser setting did not resolve the behavior. Our teams are now collecting deeper browser-level diagnostic logs and preparing to engage the third-party vendor to help isolate the cause. \n\nWe’ll provide another update in 60 minutes or sooner.","createdAt":"2026-09-11T22:36:16.072Z","updatedAt":"2026-09-11T22:36:16.073Z","GeneralMessageId":20000264},{"id":20000460,"message":"We continue to investigate intermittent Salesforce UI freezing affecting some customers using Chrome or Microsoft Edge version 153 on Windows. A customer-side investigation has shown that when the problem happens, the page may still scroll but will stop receiving mouse and pointer events. A browser setting that was tested before did not fix the problem. Our teams are now collecting deeper browser-level diagnostic logs and preparing to engage third-party vendor to help isolate the cause. \n\nWe’ll provide another update upon significant update.","createdAt":"2026-09-11T23:45:11.762Z","updatedAt":"2026-09-11T23:45:11.765Z","GeneralMessageId":20000264},{"id":20000461,"message":"Upon further investigation, we have identified this as a non-Salesforce issue. The incident was triggered by an external environmental change, specifically the auto-update of Chromium-based browsers (Chrome and Microsoft Edge) to version 153, which began around 2026-09-08. While this browser update was the primary trigger, the direct cause of the UI freeze was not within Salesforce's codebase.\n\nWe have also published a knowledge article that provides additional information.\n\nKnowledge article link: https://help.salesforce.com/s/articleView?id=005459650&type=1","createdAt":"2026-09-12T03:02:13.984Z","updatedAt":"2026-09-14T17:26:00.236Z","GeneralMessageId":20000264},{"id":20000465,"message":"We are reopening this informational message to ensure that affected customers are provided with any information we have regarding this third-party issue.\n\nWe are continuing to receive reports of intermittent freezing on the Salesforce UI affecting a subset of customers using certain browser versions. We are working with our third-party vendor to prioritize this issue and drive resolution for all affected customers. \n\nWe'll provide another update as additional information becomes available.","createdAt":"2026-09-14T17:21:35.125Z","updatedAt":"2026-09-14T17:21:35.127Z","GeneralMessageId":20000264},{"id":20000466,"message":"The vendor has released a fix for the intermittent freezing issue affecting Chrome 153 version. Customers using Chrome should update to the latest available version, which resolves the issue.\n\nCustomers using Microsoft Edge 153 version may continue to experience intermittent freezing, as the fix for Edge browser is still pending.\n\nWe recommend that affected Chrome customers update their browser as soon as possible. Customers who cannot update immediately may continue to experience the issue. If freezing persists after updating to the latest Chrome version, please contact Salesforce Support.\n\nFor additional details about the Chrome fix, please refer to the KA: https://help.salesforce.com/s/articleView?id=005459650&type=1","createdAt":"2026-09-16T05:13:32.794Z","updatedAt":"2026-09-16T05:13:32.797Z","GeneralMessageId":20000264},{"id":20000467,"message":"The provider has released a fix in Chromium version 153.0.8010.52, which is now available for browser updates.\n\nChrome:\nTo update, select the three dots in the top-right corner of the browser, then go to Help → About. Restart the browser when prompted to apply the update.\n\nEdge:\nBrowser updates are managed by the vendor and are typically released on a two-week cadence. As of September 10, the current version is 153.0.4234.32. To check for and apply an update, select the three dots in the top-right corner of the browser, then go to Help and feedback → About. Restart the browser when prompted.\n\nFor more information regarding Edge browser update cadences, you can refer to the browser vendor's website for additional details and the latest stable channel release.","createdAt":"2026-09-17T22:57:58.381Z","updatedAt":"2026-09-17T22:57:58.382Z","GeneralMessageId":20000264}]},{"id":20000265,"subject":"Data Cloud CRM Connector Issue on Sandbox Environments","body":"We’re aware of an issue affecting the Data Cloud CRM Connector ingesting data from sandbox environments. Customers can’t verify connections or deploy CRM streams, which impacts connection setup and data stream deployment. We identified a connection error occurring when the connector calls backend services, and we’re actively investigating the cause. We’ll provide an update upon significant update or if additional information becomes available.","incidentId":null,"publicView":true,"startDate":"2026-09-01T20:34:00.000Z","endDate":"2026-09-12T20:46:00.000Z","createdAt":"2026-09-12T01:39:34.063Z","updatedAt":"2026-09-12T20:48:49.919Z","externalId":"95264805","isVisibleWhenClosed":false,"isVisible":true,"informationalMessageType":"informationalMessage","status":"Resolved","timeline":[{"title":"Update","content":"We identified a network configuration change affecting the Data Cloud CRM Connector on sandbox environments, preventing some customers from verifying connections or deploying CRM streams. We rolled back the change across all affected environments.. Connections and stream deployments are now fully restored. We apologize for how this incident affected you and your business. We will undertake a full investigation of the incident, establishing the technical trigger, the underlying cause, and preventive action to avoid a repeat in the future.","createdAt":"2026-09-12T20:46:43.994Z","updatedAt":"2026-09-12T20:46:43.996Z","entryType":"informational_message_update","sourceId":20000464,"sourceType":"update"},{"title":"Update","content":"We're continuing to work on restoring the Data Cloud CRM Connector for customers on affected sandbox environments. We identified a network configuration change coinciding with the start of impact and completed targeted rollbacks on two environments. The issue has since been found affecting additional sandboxes, and remediation is underway. We're also contacting a small number of customers to coordinate extra steps needed to repair their connection settings. We’ll provide an update upon significant update or if additional information becomes available.","createdAt":"2026-09-12T16:31:58.904Z","updatedAt":"2026-09-12T16:31:58.906Z","entryType":"informational_message_update","sourceId":20000463,"sourceType":"update"},{"title":"Update","content":"We identified the potential cause of the issue and are working on implementing a fix to resolve the impact on customers.","createdAt":"2026-09-12T05:34:03.970Z","updatedAt":"2026-09-12T05:34:03.972Z","entryType":"informational_message_update","sourceId":20000462,"sourceType":"update"},{"title":"Data Cloud CRM Connector Issue on Sandbox Environments","content":"We’re aware of an issue affecting the Data Cloud CRM Connector ingesting data from sandbox environments. Customers can’t verify connections or deploy CRM streams, which impacts connection setup and data stream deployment. We identified a connection error occurring when the connector calls backend services, and we’re actively investigating the cause. We’ll provide an update upon significant update or if additional information becomes available.","createdAt":"2026-09-12T01:39:34.063Z","updatedAt":"2026-09-12T20:48:49.919Z","entryType":"informational_message_created","sourceId":20000265,"sourceType":"message"}],"productKeys":[],"InformationalMessageUpdates":[{"id":20000462,"message":"We identified the potential cause of the issue and are working on implementing a fix to resolve the impact on customers.","createdAt":"2026-09-12T05:34:03.970Z","updatedAt":"2026-09-12T05:34:03.972Z","GeneralMessageId":20000265},{"id":20000463,"message":"We're continuing to work on restoring the Data Cloud CRM Connector for customers on affected sandbox environments. We identified a network configuration change coinciding with the start of impact and completed targeted rollbacks on two environments. The issue has since been found affecting additional sandboxes, and remediation is underway. We're also contacting a small number of customers to coordinate extra steps needed to repair their connection settings. We’ll provide an update upon significant update or if additional information becomes available.","createdAt":"2026-09-12T16:31:58.904Z","updatedAt":"2026-09-12T16:31:58.906Z","GeneralMessageId":20000265},{"id":20000464,"message":"We identified a network configuration change affecting the Data Cloud CRM Connector on sandbox environments, preventing some customers from verifying connections or deploying CRM streams. We rolled back the change across all affected environments.. Connections and stream deployments are now fully restored. We apologize for how this incident affected you and your business. We will undertake a full investigation of the incident, establishing the technical trigger, the underlying cause, and preventive action to avoid a repeat in the future.","createdAt":"2026-09-12T20:46:43.994Z","updatedAt":"2026-09-12T20:46:43.996Z","GeneralMessageId":20000265}]},{"id":20000246,"subject":"How Salesforce is preparing for the frontier AI threat landscape","body":"Anthropic’s announcement of Claude Mythos underscores a reality Salesforce has been preparing for: increasingly capable frontier AI models will continue to accelerate the evolution of the cybersecurity landscape.\n\nOur security teams are continuously evaluating how frontier models like Mythos may change attacker and defender capabilities, and we are applying those insights to strengthen our security posture and guide continued enhancements across our environment.\n\nWe view this as an acceleration of work already underway, not a departure from it. Salesforce has long invested in automation and AI to help identify risk, strengthen defenses, and support the trust our customers place in us.\n\nTrust remains our #1 value, and we remain focused on helping protect our customers’ data in a rapidly evolving threat environment.","incidentId":null,"publicView":true,"startDate":"2026-04-14T06:23:00.000Z","endDate":null,"createdAt":"2026-04-13T23:24:55.319Z","updatedAt":"2026-04-13T23:24:55.322Z","externalId":null,"isVisibleWhenClosed":false,"isVisible":true,"informationalMessageType":"informationalMessage","status":"Active","timeline":[{"title":"How Salesforce is preparing for the frontier AI threat landscape","content":"Anthropic’s announcement of Claude Mythos underscores a reality Salesforce has been preparing for: increasingly capable frontier AI models will continue to accelerate the evolution of the cybersecurity landscape.\n\nOur security teams are continuously evaluating how frontier models like Mythos may change attacker and defender capabilities, and we are applying those insights to strengthen our security posture and guide continued enhancements across our environment.\n\nWe view this as an acceleration of work already underway, not a departure from it. Salesforce has long invested in automation and AI to help identify risk, strengthen defenses, and support the trust our customers place in us.\n\nTrust remains our #1 value, and we remain focused on helping protect our customers’ data in a rapidly evolving threat environment.","createdAt":"2026-04-13T23:24:55.319Z","updatedAt":"2026-04-13T23:24:55.322Z","entryType":"informational_message_created","sourceId":20000246,"sourceType":"message"}],"productKeys":[],"InformationalMessageUpdates":[]},{"id":20000227,"subject":"Security Alert: Phishing Campaign with Malicious links","body":"Salesforce is aware of and closely monitoring a phishing campaign appearing as fraudulent emails from Salesforce with a malicious link to download Remote Monitoring & Management (RMM) software.\n\nOur security teams are working diligently to contain this issue and urge all customers to maintain a high level of vigilance against phishing and social engineering attempts, as these remain frequently used tactics by threat actors. If you receive requests from Salesforce to install RMM software, we recommend you validate its legitimacy with Salesforce Support or architect teams prior to taking action by opening up a ticket through the Salesforce Help portal.\n\nFor guidance and support, please reach out through the Salesforce Help portal. You can also refer to this article for guidance on how to protect your environments from social engineering threats: https://www.salesforce.com/blog/protect-against-social-engineering/. ","incidentId":null,"publicView":true,"startDate":"2025-10-21T14:48:00.000Z","endDate":"2026-09-30T13:12:00.000Z","createdAt":"2025-10-22T01:49:54.286Z","updatedAt":"2026-09-30T13:17:12.186Z","externalId":null,"isVisibleWhenClosed":false,"isVisible":true,"informationalMessageType":"informationalMessage","status":"Resolved","timeline":[{"title":"Security Alert: Phishing Campaign with Malicious links","content":"Salesforce is aware of and closely monitoring a phishing campaign appearing as fraudulent emails from Salesforce with a malicious link to download Remote Monitoring & Management (RMM) software.\n\nOur security teams are working diligently to contain this issue and urge all customers to maintain a high level of vigilance against phishing and social engineering attempts, as these remain frequently used tactics by threat actors. If you receive requests from Salesforce to install RMM software, we recommend you validate its legitimacy with Salesforce Support or architect teams prior to taking action by opening up a ticket through the Salesforce Help portal.\n\nFor guidance and support, please reach out through the Salesforce Help portal. You can also refer to this article for guidance on how to protect your environments from social engineering threats: https://www.salesforce.com/blog/protect-against-social-engineering/. ","createdAt":"2025-10-22T01:49:54.286Z","updatedAt":"2026-09-30T13:17:12.186Z","entryType":"informational_message_created","sourceId":20000227,"sourceType":"message"}],"productKeys":[],"InformationalMessageUpdates":[]}],"Maintenances":[]}