{"key":"USA1","location":"NA","environment":"production","releaseVersion":"Winter '27 Patch 11.5","releaseNumber":"264.11.5","status":"OK","isActive":true,"createdAt":"2020-08-14T20:23:30.280Z","updatedAt":"2026-11-08T09:30:23.847Z","city":"","stateName":"","stateCode":"","countryName":"","countryCode":"","maintenanceWindow":"Sundays 12:00 AM - 4:00 AM PST","Services":[{"key":"Agentforce","order":2,"isCore":false},{"key":"analytics","order":10,"isCore":false},{"key":"B2B2CCommerce","order":1400,"isCore":false},{"key":"B2BCommerce","order":1300,"isCore":false},{"key":"Communities","order":200,"isCore":false},{"key":"coreService","order":1,"isCore":true},{"key":"CPQandBilling","order":100,"isCore":false},{"key":"Customer360Audiences","order":500,"isCore":false},{"key":"EinsteinBots","order":110,"isCore":false},{"key":"liveAgent","order":20,"isCore":false},{"key":"MCGrowth","order":1600,"isCore":false},{"key":"PromptStudio","order":3,"isCore":false},{"key":"SalesforceCMS","order":1200,"isCore":false},{"key":"SALESFORCEORDERMANAGEMENT","order":1210,"isCore":false},{"key":"SalesforceUnifiedMessaging","order":1450,"isCore":false},{"key":"ServiceCloudMessagingChannels","order":1500,"isCore":false},{"key":"ServiceCloudVoice","order":600,"isCore":false},{"key":"FieldServiceMobile","order":1700,"isCore":false},{"key":"FieldServiceScheduling","order":1720,"isCore":false},{"key":"FieldServiceCorePlatform","order":1730,"isCore":false},{"key":"FieldServiceVRA","order":1750,"isCore":false},{"key":"search","order":7,"isCore":false},{"key":"AgentforceContactCenter","order":4,"isCore":false},{"key":"AgentforceVoice","order":5,"isCore":false}],"Products":[{"key":"Salesforce_Services","order":0,"isActive":true,"name":"Salesforce Services","altDisplayName":"Sales and Service","url":"/products/Salesforce_Services"}],"Incidents":[{"id":20004471,"externalId":"96157353","message":{"rootCause":null,"actionPlan":null,"pathToResolution":null},"additionalInformation":"Known Issue Article: https://sfdc.co/CVilqB","isCore":false,"affectsAll":false,"status":"Resolved","type":"Degradation","createdAt":"2026-10-06T10:07:01.631Z","updatedAt":"2026-10-07T21:56:42.032Z","instanceKeys":["USA1"],"serviceKeys":["Agentforce","Customer360Audiences"],"IncidentImpacts":[{"id":20004802,"startTime":"2026-10-06T06:00:00.000Z","endTime":"2026-10-07T21:45:00.000Z","type":"featurePerfDegradation","severity":"minor","createdAt":"2026-10-06T10:07:01.734Z","updatedAt":"2026-10-07T21:56:42.019Z","startTimeCreatedAt":"2026-10-06T10:07:01.734Z","startTimeModifiedAt":null,"endTimeCreatedAt":"2026-10-07T21:56:42.019Z","endTimeModifiedAt":"2026-10-06T15:27:47.530Z"}],"IncidentEvents":[{"id":20006197,"type":"update","message":"The cached metadata has now been cleared. After a period of monitoring, we have confirmed that access to Data Lake Objects is restored for all affected customers. \nWe apologize for the impact on our customers and their businesses. A full investigation will determine the technical trigger and underlying cause, and how we prevent this from happening again.\n","createdAt":"2026-10-07T21:56:42.026Z","updatedAt":"2026-10-07T21:56:42.029Z"},{"id":20006195,"type":"impactRadiusIncrease","message":"Investigations have highlighted that the impact radius is broader than initially understood. We have updated the posting to reflect the additional instances experiencing impact, and customers in these instances will receive communications related to this incident going forward.  ","createdAt":"2026-10-07T17:13:11.880Z","updatedAt":"2026-10-07T17:13:11.889Z"},{"id":20006194,"type":"update","message":"The metadata refresh in lakehouse is complete. We’re continuing to make steady progress with clearing cached metadata. We’re running this process at a measured pace to protect service for all customers. Some customers may still see intermittent errors when viewing Data Lake Objects until the cleanup finishes.\n\nWe’ll continue monitoring and share further updates as progress continues.","createdAt":"2026-10-07T12:11:57.711Z","updatedAt":"2026-10-07T12:11:57.715Z"},{"id":20006192,"type":"update","message":"The metadata refresh in lakehouse is complete. We’re continuing to make steady progress with clearing the cached metadata. We’re running this process at a measured pace to protect the service for all customers. Some customers may still see intermittent errors when viewing Data Lake Objects until the cleanup finishes.\n\nWe’ll continue monitoring and share further updates as progress continues.","createdAt":"2026-10-07T08:38:27.925Z","updatedAt":"2026-10-07T12:11:57.817Z"},{"id":20006190,"type":"update","message":"We’re continuing our efforts to clear the affected data to restore normal service. The data refresh is nearly complete and we are still clearing cached data that can cause errors. Some customers may still see intermittent errors when viewing Data Lake Objects until the cleanup completes.\nThe Known Issue article remains available with workaround steps: https://help.salesforce.com/s/issue?id=a02g700000BAWcz\nWe’ll continue monitoring the recovery and share further updates as progress is made.\n","createdAt":"2026-10-07T02:41:12.469Z","updatedAt":"2026-10-07T02:41:12.473Z"},{"id":20006184,"type":"update","message":"\nWe’re continuing the process to clear the affected data and restore normal service. In the meantime, we've also published a Known Issue article containing workaround steps that affected customers can follow to view the impacted records. \n\nKnown Issue Article: https://help.salesforce.com/s/issue?id=a02g700000BAWcz\n\nWe'll provide another update as additional information becomes available.\n","createdAt":"2026-10-06T15:58:52.982Z","updatedAt":"2026-10-06T16:09:03.963Z"},{"id":20006183,"type":"update","message":"We’ve become aware that a subset of customers are continuing to experience errors when viewing certain records within Salesforce. We've identified the trigger as stale cached data remaining from the earlier issue and are running a process to clear the affected data and restore normal service. This process is expected to take a few hours to complete. \n\nWe'll provide another update as additional information becomes available. ","createdAt":"2026-10-06T15:27:47.537Z","updatedAt":"2026-10-06T15:27:47.540Z"},{"id":20006182,"type":"update","message":"Upon further investigation, we’ve determined that the end time of the impact is different than initially understood. We’ve revised the end time of the Trust post to more accurately reflect when the issue was resolved for customers.  We apologize for any confusion.","createdAt":"2026-10-06T10:55:07.745Z","updatedAt":"2026-10-06T10:55:07.752Z"},{"id":20006181,"type":"update","message":"We’ve confirmed that restarting the affected components resolved the issue. Data 360 services are now working as expected including access to Data Lake Object (DLO) and Data Model Object (DMO) data in Query Editor. \n\nOur investigation also confirmed that the impact was broader than initially identified and we have updated this incident to reflect the full scope of the impact. We apologize for how this incident affected you and your business.\n","createdAt":"2026-10-06T10:41:34.340Z","updatedAt":"2026-10-06T10:41:34.345Z"},{"id":20006180,"type":"update","message":"We're investigating an issue affecting Data 360 where a subset of customers running SQL queries against their data in Data 360 may experience errors or delays. Customers are also unable to view Data Lake Object (DLO) and Data Model Object (DMO) data in Query Editor. We have restarted the affected components and are monitoring the services.\n\nWe'll provide an update in 30 minutes or sooner if additional information becomes available.\n","createdAt":"2026-10-06T10:22:24.540Z","updatedAt":"2026-10-06T10:22:24.544Z"}],"timeline":[{"title":"Update","content":"The cached metadata has now been cleared. After a period of monitoring, we have confirmed that access to Data Lake Objects is restored for all affected customers. \nWe apologize for the impact on our customers and their businesses. A full investigation will determine the technical trigger and underlying cause, and how we prevent this from happening again.\n","createdAt":"2026-10-07T21:56:42.026Z","updatedAt":"2026-10-07T21:56:42.029Z","entryType":"event","sourceId":20006197,"sourceType":"event"},{"title":"Resolved","content":"Incident Resolved","createdAt":"2026-10-07T21:56:42.019Z","updatedAt":"2026-10-06T15:27:47.530Z","entryType":"impact_end","endTime":"2026-10-07T21:45:00.000Z","sourceId":20004802,"sourceType":"impact","impactStartTime":"2026-10-06T10:07:01.734Z"},{"title":"Update","content":"Investigations have highlighted that the impact radius is broader than initially understood. We have updated the posting to reflect the additional instances experiencing impact, and customers in these instances will receive communications related to this incident going forward.  ","createdAt":"2026-10-07T17:13:11.880Z","updatedAt":"2026-10-07T17:13:11.889Z","entryType":"event","sourceId":20006195,"sourceType":"event"},{"title":"Update","content":"The metadata refresh in lakehouse is complete. We’re continuing to make steady progress with clearing cached metadata. We’re running this process at a measured pace to protect service for all customers. Some customers may still see intermittent errors when viewing Data Lake Objects until the cleanup finishes.\n\nWe’ll continue monitoring and share further updates as progress continues.","createdAt":"2026-10-07T12:11:57.711Z","updatedAt":"2026-10-07T12:11:57.715Z","entryType":"event","sourceId":20006194,"sourceType":"event"},{"title":"Update","content":"The metadata refresh in lakehouse is complete. We’re continuing to make steady progress with clearing the cached metadata. We’re running this process at a measured pace to protect the service for all customers. Some customers may still see intermittent errors when viewing Data Lake Objects until the cleanup finishes.\n\nWe’ll continue monitoring and share further updates as progress continues.","createdAt":"2026-10-07T08:38:27.925Z","updatedAt":"2026-10-07T12:11:57.817Z","entryType":"event","sourceId":20006192,"sourceType":"event"},{"title":"Update","content":"We’re continuing our efforts to clear the affected data to restore normal service. The data refresh is nearly complete and we are still clearing cached data that can cause errors. Some customers may still see intermittent errors when viewing Data Lake Objects until the cleanup completes.\nThe Known Issue article remains available with workaround steps: https://help.salesforce.com/s/issue?id=a02g700000BAWcz\nWe’ll continue monitoring the recovery and share further updates as progress is made.\n","createdAt":"2026-10-07T02:41:12.469Z","updatedAt":"2026-10-07T02:41:12.473Z","entryType":"event","sourceId":20006190,"sourceType":"event"},{"title":"Update","content":"\nWe’re continuing the process to clear the affected data and restore normal service. In the meantime, we've also published a Known Issue article containing workaround steps that affected customers can follow to view the impacted records. \n\nKnown Issue Article: https://help.salesforce.com/s/issue?id=a02g700000BAWcz\n\nWe'll provide another update as additional information becomes available.\n","createdAt":"2026-10-06T15:58:52.982Z","updatedAt":"2026-10-06T16:09:03.963Z","entryType":"event","sourceId":20006184,"sourceType":"event"},{"title":"Update","content":"We’ve become aware that a subset of customers are continuing to experience errors when viewing certain records within Salesforce. We've identified the trigger as stale cached data remaining from the earlier issue and are running a process to clear the affected data and restore normal service. This process is expected to take a few hours to complete. \n\nWe'll provide another update as additional information becomes available. ","createdAt":"2026-10-06T15:27:47.537Z","updatedAt":"2026-10-06T15:27:47.540Z","entryType":"event","sourceId":20006183,"sourceType":"event"},{"title":"Update","content":"Upon further investigation, we’ve determined that the end time of the impact is different than initially understood. We’ve revised the end time of the Trust post to more accurately reflect when the issue was resolved for customers.  We apologize for any confusion.","createdAt":"2026-10-06T10:55:07.745Z","updatedAt":"2026-10-06T10:55:07.752Z","entryType":"event","sourceId":20006182,"sourceType":"event"},{"title":"Update","content":"We’ve confirmed that restarting the affected components resolved the issue. Data 360 services are now working as expected including access to Data Lake Object (DLO) and Data Model Object (DMO) data in Query Editor. \n\nOur investigation also confirmed that the impact was broader than initially identified and we have updated this incident to reflect the full scope of the impact. We apologize for how this incident affected you and your business.\n","createdAt":"2026-10-06T10:41:34.340Z","updatedAt":"2026-10-06T10:41:34.345Z","entryType":"event","sourceId":20006181,"sourceType":"event"},{"title":"Update","content":"We're investigating an issue affecting Data 360 where a subset of customers running SQL queries against their data in Data 360 may experience errors or delays. Customers are also unable to view Data Lake Object (DLO) and Data Model Object (DMO) data in Query Editor. We have restarted the affected components and are monitoring the services.\n\nWe'll provide an update in 30 minutes or sooner if additional information becomes available.\n","createdAt":"2026-10-06T10:22:24.540Z","updatedAt":"2026-10-06T10:22:24.544Z","entryType":"event","sourceId":20006180,"sourceType":"event"},{"title":"Degradation Started","content":"featurePerfDegradation","createdAt":"2026-10-06T10:07:01.734Z","updatedAt":null,"entryType":"impact_start","startTime":"2026-10-06T06:00:00.000Z","sourceId":20004802,"sourceType":"impact","impactStartTime":"2026-10-06T10:07:01.734Z"}]},{"id":20004476,"externalId":"96203163","message":{"rootCause":null,"actionPlan":null,"pathToResolution":null},"additionalInformation":"","isCore":false,"affectsAll":false,"status":"Resolved","type":"Degradation","createdAt":"2026-10-07T11:26:41.087Z","updatedAt":"2026-10-07T11:26:41.195Z","instanceKeys":["USA1"],"serviceKeys":["Customer360Audiences"],"IncidentImpacts":[{"id":20004808,"startTime":"2026-10-07T09:50:00.000Z","endTime":"2026-10-07T10:49:00.000Z","type":"salesforceDataCloudFeatureDegradation","severity":"minor","createdAt":"2026-10-07T11:26:41.187Z","updatedAt":"2026-10-07T11:26:41.193Z","startTimeCreatedAt":"2026-10-07T11:26:41.187Z","startTimeModifiedAt":null,"endTimeCreatedAt":"2026-10-07T11:26:41.187Z","endTimeModifiedAt":null}],"IncidentEvents":[],"timeline":[{"title":"Resolved","content":"Incident Resolved","createdAt":"2026-10-07T11:26:41.187Z","updatedAt":null,"entryType":"impact_end","endTime":"2026-10-07T10:49:00.000Z","sourceId":20004808,"sourceType":"impact","impactStartTime":"2026-10-07T11:26:41.187Z"},{"title":"Degradation Started","content":"salesforceDataCloudFeatureDegradation","createdAt":"2026-10-07T11:26:41.187Z","updatedAt":null,"entryType":"impact_start","startTime":"2026-10-07T09:50:00.000Z","sourceId":20004808,"sourceType":"impact","impactStartTime":"2026-10-07T11:26:41.187Z"}]},{"id":20004480,"externalId":"96325814","message":{"rootCause":null,"actionPlan":null,"pathToResolution":null},"additionalInformation":"","isCore":true,"affectsAll":true,"status":"Resolved","type":"Degradation","createdAt":"2026-10-09T23:24:36.020Z","updatedAt":"2026-10-09T23:40:03.303Z","instanceKeys":["USA1"],"serviceKeys":["coreService"],"IncidentImpacts":[{"id":20004812,"startTime":"2026-10-09T22:14:00.000Z","endTime":"2026-10-09T22:51:00.000Z","type":"performanceDegradation","severity":"minor","createdAt":"2026-10-09T23:24:36.111Z","updatedAt":"2026-10-09T23:40:03.282Z","startTimeCreatedAt":"2026-10-09T23:24:36.112Z","startTimeModifiedAt":null,"endTimeCreatedAt":"2026-10-09T23:40:03.282Z","endTimeModifiedAt":null}],"IncidentEvents":[{"id":20006214,"type":"update","message":"We’ve investigated and confirmed resolution of a third party performance degradation that impacted multiple Salesforce instances. Impacted customers may have experienced latency and errors. We apologize for how this incident affected you and your business. We will undertake a full investigation of the incident, establishing the technical trigger, the underlying cause, and preventive action to avoid a repeat in the future.","createdAt":"2026-10-09T23:40:03.292Z","updatedAt":"2026-10-09T23:40:03.298Z"},{"id":20006213,"type":"impactRadiusIncrease","message":"Investigations have highlighted that the impact radius is broader than initially understood. We have updated the posting to reflect the additional instances experiencing impact, and customers in these instances will receive communications related to this incident going forward.  ","createdAt":"2026-10-09T23:27:21.812Z","updatedAt":"2026-10-09T23:27:21.818Z"}],"timeline":[{"title":"Update","content":"We’ve investigated and confirmed resolution of a third party performance degradation that impacted multiple Salesforce instances. Impacted customers may have experienced latency and errors. We apologize for how this incident affected you and your business. We will undertake a full investigation of the incident, establishing the technical trigger, the underlying cause, and preventive action to avoid a repeat in the future.","createdAt":"2026-10-09T23:40:03.292Z","updatedAt":"2026-10-09T23:40:03.298Z","entryType":"event","sourceId":20006214,"sourceType":"event"},{"title":"Resolved","content":"Incident Resolved","createdAt":"2026-10-09T23:40:03.282Z","updatedAt":null,"entryType":"impact_end","endTime":"2026-10-09T22:51:00.000Z","sourceId":20004812,"sourceType":"impact","impactStartTime":"2026-10-09T23:24:36.112Z"},{"title":"Update","content":"Investigations have highlighted that the impact radius is broader than initially understood. We have updated the posting to reflect the additional instances experiencing impact, and customers in these instances will receive communications related to this incident going forward.  ","createdAt":"2026-10-09T23:27:21.812Z","updatedAt":"2026-10-09T23:27:21.818Z","entryType":"event","sourceId":20006213,"sourceType":"event"},{"title":"Degradation Started","content":"performanceDegradation","createdAt":"2026-10-09T23:24:36.112Z","updatedAt":null,"entryType":"impact_start","startTime":"2026-10-09T22:14:00.000Z","sourceId":20004812,"sourceType":"impact","impactStartTime":"2026-10-09T23:24:36.112Z"}]},{"id":20004483,"externalId":"96470837","message":{"rootCause":null,"actionPlan":null,"pathToResolution":null},"additionalInformation":"","isCore":false,"affectsAll":false,"status":"Resolved","type":"Degradation","createdAt":"2026-10-13T08:05:41.264Z","updatedAt":"2026-10-13T08:57:02.370Z","instanceKeys":["USA1"],"serviceKeys":["Customer360Audiences"],"IncidentImpacts":[{"id":20004815,"startTime":"2026-10-12T12:47:00.000Z","endTime":"2026-10-13T08:03:00.000Z","type":"featureServiceDisruption","severity":"minor","createdAt":"2026-10-13T08:05:41.365Z","updatedAt":"2026-10-13T08:57:02.360Z","startTimeCreatedAt":"2026-10-13T08:05:41.365Z","startTimeModifiedAt":"2026-10-13T08:57:02.360Z","endTimeCreatedAt":"2026-10-13T08:40:09.075Z","endTimeModifiedAt":null}],"IncidentEvents":[{"id":20006218,"type":"update","message":"We completed the rollback of a recent deployment across all impacted instances. We restored access to shared data through external data warehouse integrations, and requests from connectors are succeeding. Customers can now resume using these integrations.\n\nOur investigation confirmed the impact was broader than first reported. We've updated this Trust post to include all additional impacted instances. Customers on these instances will receive communications about this incident.\n\nWe apologize for the impact this incident had on our customers and their businesses. We'll complete a full investigation to establish the technical trigger, the underlying cause, and preventive actions to help stop this from happening again.\n","createdAt":"2026-10-13T08:40:09.084Z","updatedAt":"2026-10-13T08:40:09.089Z"},{"id":20006216,"type":"update","message":"Upon further investigation, we've determined that the start time of impact is different than initially understood. We've revised the start time of the Trust post to more accurately reflect the time customers may have begun to experience impact. \n\nWe'll provide an update in 30 minutes or sooner if additional information becomes available.\n","createdAt":"2026-10-13T08:12:32.776Z","updatedAt":"2026-10-13T08:18:17.369Z"}],"timeline":[{"title":"Update","content":"We completed the rollback of a recent deployment across all impacted instances. We restored access to shared data through external data warehouse integrations, and requests from connectors are succeeding. Customers can now resume using these integrations.\n\nOur investigation confirmed the impact was broader than first reported. We've updated this Trust post to include all additional impacted instances. Customers on these instances will receive communications about this incident.\n\nWe apologize for the impact this incident had on our customers and their businesses. We'll complete a full investigation to establish the technical trigger, the underlying cause, and preventive actions to help stop this from happening again.\n","createdAt":"2026-10-13T08:40:09.084Z","updatedAt":"2026-10-13T08:40:09.089Z","entryType":"event","sourceId":20006218,"sourceType":"event"},{"title":"Resolved","content":"Incident Resolved","createdAt":"2026-10-13T08:40:09.075Z","updatedAt":null,"entryType":"impact_end","endTime":"2026-10-13T08:03:00.000Z","sourceId":20004815,"sourceType":"impact","impactStartTime":"2026-10-13T08:05:41.365Z"},{"title":"Update","content":"Upon further investigation, we've determined that the start time of impact is different than initially understood. We've revised the start time of the Trust post to more accurately reflect the time customers may have begun to experience impact. \n\nWe'll provide an update in 30 minutes or sooner if additional information becomes available.\n","createdAt":"2026-10-13T08:12:32.776Z","updatedAt":"2026-10-13T08:18:17.369Z","entryType":"event","sourceId":20006216,"sourceType":"event"},{"title":"Degradation Started","content":"featureServiceDisruption","createdAt":"2026-10-13T08:05:41.365Z","updatedAt":"2026-10-13T08:57:02.360Z","entryType":"impact_start","startTime":"2026-10-12T12:47:00.000Z","sourceId":20004815,"sourceType":"impact","impactStartTime":"2026-10-13T08:05:41.365Z"}]},{"id":20004500,"externalId":"96753418","message":{"rootCause":null,"actionPlan":null,"pathToResolution":null},"additionalInformation":"","isCore":false,"affectsAll":false,"status":"Resolved","type":"Degradation","createdAt":"2026-10-19T12:31:38.196Z","updatedAt":"2026-10-20T01:04:22.175Z","instanceKeys":["USA1"],"serviceKeys":["Customer360Audiences"],"IncidentImpacts":[{"id":20004834,"startTime":"2026-10-19T09:15:00.000Z","endTime":"2026-10-19T23:36:00.000Z","type":"salesforceDataCloudFeatureDegradation","severity":"minor","createdAt":"2026-10-19T12:31:38.322Z","updatedAt":"2026-10-20T01:04:22.155Z","startTimeCreatedAt":"2026-10-19T12:31:38.322Z","startTimeModifiedAt":"2026-10-19T15:46:02.433Z","endTimeCreatedAt":"2026-10-20T01:04:22.155Z","endTimeModifiedAt":null}],"IncidentEvents":[{"id":20006259,"type":"update","message":"The queue backlog of pending jobs has been cleared, and, after a period of monitoring and validation, all services have been confirmed restored and operating as expected. Activation files and related data jobs are processing normally again. This incident has been declared resolved as at 23:36 UTC, October 19. This is the final update for this incident. We apologize for any inconvenience this issue has caused our customers.","createdAt":"2026-10-20T01:04:22.165Z","updatedAt":"2026-10-20T01:04:22.169Z"},{"id":20006258,"type":"update","message":"Our third-party provider continues to process the backlog of pending jobs, which is progressing well and has been decreasing steadily. We're nearing completion of the backlog. A number of pending jobs may still require additional time to complete, so a subset of customers may continue to see failed or delayed activation files and related data jobs. We'll provide an update once we can clarify this further or once additional information becomes available. ","createdAt":"2026-10-19T23:43:56.789Z","updatedAt":"2026-10-19T23:43:56.792Z"},{"id":20006257,"type":"impactRadiusIncrease","message":"Investigations have highlighted that the impact radius is broader than initially understood. We have updated the posting to reflect the additional instances experiencing impact, and customers in these instances will receive communications related to this incident going forward.  ","createdAt":"2026-10-19T22:50:39.169Z","updatedAt":"2026-10-19T22:50:39.175Z"},{"id":20006256,"type":"impactRadiusIncrease","message":"Investigations have highlighted that the impact radius is broader than initially understood. We have updated the posting to reflect the additional instances experiencing impact, and customers in these instances will receive communications related to this incident going forward.  ","createdAt":"2026-10-19T20:42:34.493Z","updatedAt":"2026-10-19T20:42:34.498Z"},{"id":20006255,"type":"impactRadiusIncrease","message":"Investigations have highlighted that the impact radius is broader than initially understood. We have updated the posting to reflect the additional instances experiencing impact, and customers in these instances will receive communications related to this incident going forward.  ","createdAt":"2026-10-19T20:25:56.448Z","updatedAt":"2026-10-19T20:25:56.452Z"},{"id":20006254,"type":"update","message":"Our third-party provider’s deployment to fix older pending jobs is still in progress and is expected to complete within approximately 4 hours. \n\nIn the meantime, we are continuing to evaluate alternate ways to safely retry and reprocess jobs in parallel to expedite mitigation. \n\nCustomers may continue to see failed or delayed activation files, Calculated Insights, Data Transforms, and data ingestion jobs during the recovery process. We'll confirm the retry approach for each service as soon as it's validated. \n\nWe appreciate your patience and will share another update as soon as there's significant progress.\n","createdAt":"2026-10-19T19:41:28.688Z","updatedAt":"2026-10-19T19:41:28.691Z"},{"id":20006253,"type":"update","message":"Our third-party provider is still deploying a fix for older pending jobs and expects to clear that backlog within three hours. When the fix finishes, many of those older jobs may fail. We'll retry them automatically where possible. Customers may see failed or delayed activation files, Calculated Insights, Data Transforms, and data ingestion jobs during this time. We're reviewing each service to confirm how it will handle these jobs.\n\nWe'll provide an update in 60 minutes or sooner if additional information becomes available.\n","createdAt":"2026-10-19T18:34:17.823Z","updatedAt":"2026-10-19T18:34:17.827Z"},{"id":20006252,"type":"update","message":"Before our third-party provider can handle older queued jobs, the provider needs to finish deploying its fix. Once the fix is complete, many of those older jobs will fail. We'll retry them automatically where possible. Customers may see failed or delayed activation files, Calculated Insights, Data Transforms, and data ingestion jobs during this time. Some jobs may need to be rerun. We're reviewing each service to confirm retries work as expected.\n\nWe'll provide an update in 30 minutes or sooner if additional information becomes available.\n","createdAt":"2026-10-19T18:05:38.065Z","updatedAt":"2026-10-19T18:05:38.069Z"},{"id":20006251,"type":"update","message":"Most affected services are now processing new jobs successfully. Services that moved to another processing path, including activations, data services, and insights, are completing new jobs. We're confirming recovery for the remaining services. Jobs that were pending before the recovery are still delayed. Our third-party provider expects to clear them within four hours. We're working with the provider on the safest way to recover these older jobs and avoid additional impact. Customers may continue to see delayed activation files, Calculated Insights, Data Transforms, and data ingestion jobs.\n\nWe'll provide an update in 30 minutes or sooner if additional information becomes available.\n","createdAt":"2026-10-19T17:36:54.186Z","updatedAt":"2026-10-19T17:36:54.190Z"},{"id":20006250,"type":"update","message":"Our third-party provider is deploying a fix for older pending jobs and expects to clear that backlog within about four to five hours. We moved data ingestion to another processing path, and new data ingestion jobs are now completing. Data ingestion jobs submitted before that change are still pending. We haven't canceled any pending jobs, and we're assessing the safest way to recover them without additional impact.Customers may continue to see delayed activation files, Calculated Insights, Data Transforms, and data ingestion jobs.\n\nWe'll provide an update in 30 minutes or sooner if additional information becomes available.\n","createdAt":"2026-10-19T17:10:05.834Z","updatedAt":"2026-10-19T17:10:05.839Z"},{"id":20006249,"type":"update","message":"Our third-party provider is processing new jobs successfully on affected instances. The provider identified an issue that is slowing older pending jobs. It's deploying a fix to resolve. Customers may continue to see delayed Calculated Insights, Data Transforms, activation files, and data ingestion jobs until the backlog clears. We're reviewing each service to decide whether to wait for older jobs or cancel and resubmit them.\n\nWe'll provide an update in 30 minutes or sooner if additional information becomes available.\n","createdAt":"2026-10-19T16:43:17.137Z","updatedAt":"2026-10-19T16:43:17.141Z"},{"id":20006248,"type":"impactRadiusIncrease","message":"Investigations have highlighted that the impact radius is broader than initially understood. We have updated the posting to reflect the additional instances experiencing impact, and customers in these instances will receive communications related to this incident going forward.  ","createdAt":"2026-10-19T16:12:34.524Z","updatedAt":"2026-10-19T16:22:26.572Z"},{"id":20006247,"type":"update","message":"We're still waiting on our third-party provider to finish rolling back the change that triggered this issue, and we don't yet have a completion time. In the meantime, we've moved some affected services to another processing path and confirmed that new jobs are running successfully in a test environment. We're applying the same change to more instances, and we'll then move on to the live environment.\n\nWe'll provide an update in 30 minutes or sooner if additional information becomes available.\n","createdAt":"2026-10-19T15:46:02.438Z","updatedAt":"2026-10-19T15:46:02.442Z"},{"id":20006246,"type":"update","message":"We've identified the trigger of this issue with a third-party provider and they are rolling back a recent change. An estimated timeline for completing the rollback is currently unavailable. In parallel, we're validating a fallback that sends affected jobs through another processing path. \n\nWe'll provide an update in 30 minutes or sooner if additional information becomes available.","createdAt":"2026-10-19T15:17:12.486Z","updatedAt":"2026-10-19T15:17:12.492Z"},{"id":20006245,"type":"update","message":"We're testing a switch to alternative infrastructure to restore processing of activation jobs, and we're seeing positive results. We're working to apply this change across the impacted features and will continue to monitor progress. We remain in contact with the third-party service provider responsible for this issue.\n\nWe'll provide an update in 30 minutes or sooner if additional information becomes available. \n","createdAt":"2026-10-19T14:52:39.930Z","updatedAt":"2026-10-19T14:52:39.936Z"},{"id":20006244,"type":"update","message":"We're in the process of testing whether we can switch to an alternative infrastructure to restore the processing of activation jobs. The third-party service provider is also continuing to work to resolve the issue on their end. We've also identified additionally impacted customers and customers in these instances will receive communications related to this incident going forward. We’ve also determined that customers using Data 360 CRM Connectors may be seeing impact. \n\nWe'll provide an update in 30 minutes or sooner if additional information becomes available. \n","createdAt":"2026-10-19T14:31:47.306Z","updatedAt":"2026-10-19T14:31:47.311Z"},{"id":20006243,"type":"update","message":"Following further investigation, we've identified additionally impacted customers and customers in these instances will receive communications related to this incident going forward. We've also determined that these features may be experiencing the same issue: Calculated Insights and Data Transform. \n\nWe'll provide an update in 30 minutes or sooner if additional information becomes available. \n","createdAt":"2026-10-19T14:08:35.488Z","updatedAt":"2026-10-19T14:08:35.492Z"},{"id":20006242,"type":"update","message":"We're still investigating whether we can take any action on our side to restore service for affected customers. The third-party provider has confirmed it has the right resources in place and is continuing to work on a resolution. \n\nWe'll provide an update in 30 minutes or sooner if additional information becomes available. \n","createdAt":"2026-10-19T13:53:22.382Z","updatedAt":"2026-10-19T13:53:22.385Z"},{"id":20006241,"type":"update","message":"Data 360 customers are experiencing activation jobs are queued and are timing out. A subset of customers using Marketing Cloud Connector are seeing the issue as well. We have identified that the issue is a result of a third-party provider issue. We’re working alongside the third-party provider to find a resolution to this issue. We’re also evaluating a switch to alternative infrastructure to restore processing sooner. \n\nWe'll provide an update in 30 minutes or sooner if additional information becomes available. \n","createdAt":"2026-10-19T13:39:22.148Z","updatedAt":"2026-10-19T13:39:22.151Z"}],"timeline":[{"title":"Update","content":"The queue backlog of pending jobs has been cleared, and, after a period of monitoring and validation, all services have been confirmed restored and operating as expected. Activation files and related data jobs are processing normally again. This incident has been declared resolved as at 23:36 UTC, October 19. This is the final update for this incident. We apologize for any inconvenience this issue has caused our customers.","createdAt":"2026-10-20T01:04:22.165Z","updatedAt":"2026-10-20T01:04:22.169Z","entryType":"event","sourceId":20006259,"sourceType":"event"},{"title":"Resolved","content":"Incident Resolved","createdAt":"2026-10-20T01:04:22.155Z","updatedAt":null,"entryType":"impact_end","endTime":"2026-10-19T23:36:00.000Z","sourceId":20004834,"sourceType":"impact","impactStartTime":"2026-10-19T12:31:38.322Z"},{"title":"Update","content":"Our third-party provider continues to process the backlog of pending jobs, which is progressing well and has been decreasing steadily. We're nearing completion of the backlog. A number of pending jobs may still require additional time to complete, so a subset of customers may continue to see failed or delayed activation files and related data jobs. We'll provide an update once we can clarify this further or once additional information becomes available. ","createdAt":"2026-10-19T23:43:56.789Z","updatedAt":"2026-10-19T23:43:56.792Z","entryType":"event","sourceId":20006258,"sourceType":"event"},{"title":"Update","content":"Investigations have highlighted that the impact radius is broader than initially understood. We have updated the posting to reflect the additional instances experiencing impact, and customers in these instances will receive communications related to this incident going forward.  ","createdAt":"2026-10-19T22:50:39.169Z","updatedAt":"2026-10-19T22:50:39.175Z","entryType":"event","sourceId":20006257,"sourceType":"event"},{"title":"Update","content":"Investigations have highlighted that the impact radius is broader than initially understood. We have updated the posting to reflect the additional instances experiencing impact, and customers in these instances will receive communications related to this incident going forward.  ","createdAt":"2026-10-19T20:42:34.493Z","updatedAt":"2026-10-19T20:42:34.498Z","entryType":"event","sourceId":20006256,"sourceType":"event"},{"title":"Update","content":"Investigations have highlighted that the impact radius is broader than initially understood. We have updated the posting to reflect the additional instances experiencing impact, and customers in these instances will receive communications related to this incident going forward.  ","createdAt":"2026-10-19T20:25:56.448Z","updatedAt":"2026-10-19T20:25:56.452Z","entryType":"event","sourceId":20006255,"sourceType":"event"},{"title":"Update","content":"Our third-party provider’s deployment to fix older pending jobs is still in progress and is expected to complete within approximately 4 hours. \n\nIn the meantime, we are continuing to evaluate alternate ways to safely retry and reprocess jobs in parallel to expedite mitigation. \n\nCustomers may continue to see failed or delayed activation files, Calculated Insights, Data Transforms, and data ingestion jobs during the recovery process. We'll confirm the retry approach for each service as soon as it's validated. \n\nWe appreciate your patience and will share another update as soon as there's significant progress.\n","createdAt":"2026-10-19T19:41:28.688Z","updatedAt":"2026-10-19T19:41:28.691Z","entryType":"event","sourceId":20006254,"sourceType":"event"},{"title":"Update","content":"Our third-party provider is still deploying a fix for older pending jobs and expects to clear that backlog within three hours. When the fix finishes, many of those older jobs may fail. We'll retry them automatically where possible. Customers may see failed or delayed activation files, Calculated Insights, Data Transforms, and data ingestion jobs during this time. We're reviewing each service to confirm how it will handle these jobs.\n\nWe'll provide an update in 60 minutes or sooner if additional information becomes available.\n","createdAt":"2026-10-19T18:34:17.823Z","updatedAt":"2026-10-19T18:34:17.827Z","entryType":"event","sourceId":20006253,"sourceType":"event"},{"title":"Update","content":"Before our third-party provider can handle older queued jobs, the provider needs to finish deploying its fix. Once the fix is complete, many of those older jobs will fail. We'll retry them automatically where possible. Customers may see failed or delayed activation files, Calculated Insights, Data Transforms, and data ingestion jobs during this time. Some jobs may need to be rerun. We're reviewing each service to confirm retries work as expected.\n\nWe'll provide an update in 30 minutes or sooner if additional information becomes available.\n","createdAt":"2026-10-19T18:05:38.065Z","updatedAt":"2026-10-19T18:05:38.069Z","entryType":"event","sourceId":20006252,"sourceType":"event"},{"title":"Update","content":"Most affected services are now processing new jobs successfully. Services that moved to another processing path, including activations, data services, and insights, are completing new jobs. We're confirming recovery for the remaining services. Jobs that were pending before the recovery are still delayed. Our third-party provider expects to clear them within four hours. We're working with the provider on the safest way to recover these older jobs and avoid additional impact. Customers may continue to see delayed activation files, Calculated Insights, Data Transforms, and data ingestion jobs.\n\nWe'll provide an update in 30 minutes or sooner if additional information becomes available.\n","createdAt":"2026-10-19T17:36:54.186Z","updatedAt":"2026-10-19T17:36:54.190Z","entryType":"event","sourceId":20006251,"sourceType":"event"},{"title":"Update","content":"Our third-party provider is deploying a fix for older pending jobs and expects to clear that backlog within about four to five hours. We moved data ingestion to another processing path, and new data ingestion jobs are now completing. Data ingestion jobs submitted before that change are still pending. We haven't canceled any pending jobs, and we're assessing the safest way to recover them without additional impact.Customers may continue to see delayed activation files, Calculated Insights, Data Transforms, and data ingestion jobs.\n\nWe'll provide an update in 30 minutes or sooner if additional information becomes available.\n","createdAt":"2026-10-19T17:10:05.834Z","updatedAt":"2026-10-19T17:10:05.839Z","entryType":"event","sourceId":20006250,"sourceType":"event"},{"title":"Update","content":"Our third-party provider is processing new jobs successfully on affected instances. The provider identified an issue that is slowing older pending jobs. It's deploying a fix to resolve. Customers may continue to see delayed Calculated Insights, Data Transforms, activation files, and data ingestion jobs until the backlog clears. We're reviewing each service to decide whether to wait for older jobs or cancel and resubmit them.\n\nWe'll provide an update in 30 minutes or sooner if additional information becomes available.\n","createdAt":"2026-10-19T16:43:17.137Z","updatedAt":"2026-10-19T16:43:17.141Z","entryType":"event","sourceId":20006249,"sourceType":"event"},{"title":"Update","content":"Investigations have highlighted that the impact radius is broader than initially understood. We have updated the posting to reflect the additional instances experiencing impact, and customers in these instances will receive communications related to this incident going forward.  ","createdAt":"2026-10-19T16:12:34.524Z","updatedAt":"2026-10-19T16:22:26.572Z","entryType":"event","sourceId":20006248,"sourceType":"event"},{"title":"Update","content":"We're still waiting on our third-party provider to finish rolling back the change that triggered this issue, and we don't yet have a completion time. In the meantime, we've moved some affected services to another processing path and confirmed that new jobs are running successfully in a test environment. We're applying the same change to more instances, and we'll then move on to the live environment.\n\nWe'll provide an update in 30 minutes or sooner if additional information becomes available.\n","createdAt":"2026-10-19T15:46:02.438Z","updatedAt":"2026-10-19T15:46:02.442Z","entryType":"event","sourceId":20006247,"sourceType":"event"},{"title":"Update","content":"We've identified the trigger of this issue with a third-party provider and they are rolling back a recent change. An estimated timeline for completing the rollback is currently unavailable. In parallel, we're validating a fallback that sends affected jobs through another processing path. \n\nWe'll provide an update in 30 minutes or sooner if additional information becomes available.","createdAt":"2026-10-19T15:17:12.486Z","updatedAt":"2026-10-19T15:17:12.492Z","entryType":"event","sourceId":20006246,"sourceType":"event"},{"title":"Update","content":"We're testing a switch to alternative infrastructure to restore processing of activation jobs, and we're seeing positive results. We're working to apply this change across the impacted features and will continue to monitor progress. We remain in contact with the third-party service provider responsible for this issue.\n\nWe'll provide an update in 30 minutes or sooner if additional information becomes available. \n","createdAt":"2026-10-19T14:52:39.930Z","updatedAt":"2026-10-19T14:52:39.936Z","entryType":"event","sourceId":20006245,"sourceType":"event"},{"title":"Update","content":"We're in the process of testing whether we can switch to an alternative infrastructure to restore the processing of activation jobs. The third-party service provider is also continuing to work to resolve the issue on their end. We've also identified additionally impacted customers and customers in these instances will receive communications related to this incident going forward. We’ve also determined that customers using Data 360 CRM Connectors may be seeing impact. \n\nWe'll provide an update in 30 minutes or sooner if additional information becomes available. \n","createdAt":"2026-10-19T14:31:47.306Z","updatedAt":"2026-10-19T14:31:47.311Z","entryType":"event","sourceId":20006244,"sourceType":"event"},{"title":"Update","content":"Following further investigation, we've identified additionally impacted customers and customers in these instances will receive communications related to this incident going forward. We've also determined that these features may be experiencing the same issue: Calculated Insights and Data Transform. \n\nWe'll provide an update in 30 minutes or sooner if additional information becomes available. \n","createdAt":"2026-10-19T14:08:35.488Z","updatedAt":"2026-10-19T14:08:35.492Z","entryType":"event","sourceId":20006243,"sourceType":"event"},{"title":"Update","content":"We're still investigating whether we can take any action on our side to restore service for affected customers. The third-party provider has confirmed it has the right resources in place and is continuing to work on a resolution. \n\nWe'll provide an update in 30 minutes or sooner if additional information becomes available. \n","createdAt":"2026-10-19T13:53:22.382Z","updatedAt":"2026-10-19T13:53:22.385Z","entryType":"event","sourceId":20006242,"sourceType":"event"},{"title":"Update","content":"Data 360 customers are experiencing activation jobs are queued and are timing out. A subset of customers using Marketing Cloud Connector are seeing the issue as well. We have identified that the issue is a result of a third-party provider issue. We’re working alongside the third-party provider to find a resolution to this issue. We’re also evaluating a switch to alternative infrastructure to restore processing sooner. \n\nWe'll provide an update in 30 minutes or sooner if additional information becomes available. \n","createdAt":"2026-10-19T13:39:22.148Z","updatedAt":"2026-10-19T13:39:22.151Z","entryType":"event","sourceId":20006241,"sourceType":"event"},{"title":"Degradation Started","content":"salesforceDataCloudFeatureDegradation","createdAt":"2026-10-19T12:31:38.322Z","updatedAt":"2026-10-19T15:46:02.433Z","entryType":"impact_start","startTime":"2026-10-19T09:15:00.000Z","sourceId":20004834,"sourceType":"impact","impactStartTime":"2026-10-19T12:31:38.322Z"}]},{"id":20004547,"externalId":"97244442","message":{"rootCause":null,"actionPlan":null,"pathToResolution":null},"additionalInformation":"","isCore":false,"affectsAll":false,"status":"Resolved","type":"Degradation","createdAt":"2026-10-30T15:31:47.193Z","updatedAt":"2026-10-30T18:31:14.850Z","instanceKeys":["USA1"],"serviceKeys":["Agentforce"],"IncidentImpacts":[{"id":20004882,"startTime":"2026-10-30T12:37:00.000Z","endTime":"2026-10-30T18:06:00.000Z","type":"featurePerfDegradation","severity":"minor","createdAt":"2026-10-30T15:31:47.315Z","updatedAt":"2026-10-30T18:31:14.835Z","startTimeCreatedAt":"2026-10-30T15:31:47.315Z","startTimeModifiedAt":"2026-10-30T16:31:31.732Z","endTimeCreatedAt":"2026-10-30T18:31:14.835Z","endTimeModifiedAt":null}],"IncidentEvents":[{"id":20006350,"type":"update","message":"We've resolved the issue affecting Agentforce requests that use certain third-party large language models. A third-party service provider made a change to how it routes requests. The provider rolled back the change and applied a follow-up fix. We confirmed that service has returned to normal, and customers no longer see errors.\n\nWe apologize for how this incident may have affected our customers and their businesses. We'll investigate the incident to confirm the cause and the steps we'll take to prevent it from happening again.\n","createdAt":"2026-10-30T18:31:14.842Z","updatedAt":"2026-10-30T18:31:14.846Z"},{"id":20006349,"type":"update","message":"The third-party service provider is continuing to roll back the recent change to how it routes requests. After the rollback, the provider will also apply a follow-up fix. We're working with the provider to confirm recovery steps and expected recovery time. We'll provide an update in 30 minutes, or sooner if additional information becomes available.","createdAt":"2026-10-30T18:08:14.572Z","updatedAt":"2026-10-30T18:08:14.576Z"},{"id":20006348,"type":"update","message":"The third-party provider has identified an update that may be causing the issue. The third-party provider will begin the rollback in one region to confirm it resolves the issue which is expected to take about two hours. We'll provide an update in 30 minutes, or sooner if additional information becomes available.","createdAt":"2026-10-30T17:38:52.662Z","updatedAt":"2026-10-30T17:38:52.667Z"},{"id":20006347,"type":"update","message":"The third-party provider has shared initial findings but doesn't yet know the definitive cause of the widespread service disruption. Their engineering team is actively investigating across the impacted regions. We'll provide an update in 30 minutes, or sooner if additional information becomes available.","createdAt":"2026-10-30T17:12:33.579Z","updatedAt":"2026-10-30T17:12:33.583Z"},{"id":20006346,"type":"update","message":"We're working with the third-party provider and looking at alternate large language model options. We don't have a time for resolution yet, as the provider continues to investigate the incident trigger. Contractual and data residency commitments limit where we can reroute requests. We'll provide an update in 30 minutes, or sooner if additional information becomes available.\n","createdAt":"2026-10-30T16:56:18.763Z","updatedAt":"2026-10-30T16:56:18.767Z"},{"id":20006345,"type":"startTimeRevision","message":"Upon further investigation, we've determined that the start time of impact is different than initially understood. We've revised the start time of the Trust post to more accurately reflect the time customers may have begun to experience impact. We apologize for any confusion caused by this.","createdAt":"2026-10-30T16:31:52.822Z","updatedAt":"2026-10-30T16:31:52.827Z"},{"id":20006344,"type":"update","message":"We're working with the provider to get a recovery timeline and looking at options to route requests to alternative large language models. Because the issue affects multiple regions, we have limited rerouting options, and putting them in place may take more time. We'll provide an update in 30 minutes, or sooner if additional information becomes available.","createdAt":"2026-10-30T16:25:15.862Z","updatedAt":"2026-10-30T16:25:15.868Z"},{"id":20006343,"type":"impactRadiusIncrease","message":"Investigations have highlighted that the impact radius is broader than initially understood. We have updated the posting to reflect the additional instances experiencing impact, and customers in these instances will receive communications related to this incident going forward.  ","createdAt":"2026-10-30T16:13:19.406Z","updatedAt":"2026-10-30T16:13:19.411Z"},{"id":20006342,"type":"update","message":"We're investigating an issue affecting some Agentforce customers who use large language models hosted by a third-party provider. Affected requests may return errors or fail to complete.\n\nCustomers in multiple regions may be affected when their requests use the impacted capacity. The issue currently appears limited to models hosted by this provider. We're working with our service provider and reviewing changes to how requests are routed to resolve the issue. We're investigating the issue and will provide an update in 30 minutes, or sooner if we have more information.\n\n","createdAt":"2026-10-30T15:48:40.652Z","updatedAt":"2026-10-30T15:48:40.656Z"}],"timeline":[{"title":"Update","content":"We've resolved the issue affecting Agentforce requests that use certain third-party large language models. A third-party service provider made a change to how it routes requests. The provider rolled back the change and applied a follow-up fix. We confirmed that service has returned to normal, and customers no longer see errors.\n\nWe apologize for how this incident may have affected our customers and their businesses. We'll investigate the incident to confirm the cause and the steps we'll take to prevent it from happening again.\n","createdAt":"2026-10-30T18:31:14.842Z","updatedAt":"2026-10-30T18:31:14.846Z","entryType":"event","sourceId":20006350,"sourceType":"event"},{"title":"Resolved","content":"Incident Resolved","createdAt":"2026-10-30T18:31:14.835Z","updatedAt":null,"entryType":"impact_end","endTime":"2026-10-30T18:06:00.000Z","sourceId":20004882,"sourceType":"impact","impactStartTime":"2026-10-30T15:31:47.315Z"},{"title":"Update","content":"The third-party service provider is continuing to roll back the recent change to how it routes requests. After the rollback, the provider will also apply a follow-up fix. We're working with the provider to confirm recovery steps and expected recovery time. We'll provide an update in 30 minutes, or sooner if additional information becomes available.","createdAt":"2026-10-30T18:08:14.572Z","updatedAt":"2026-10-30T18:08:14.576Z","entryType":"event","sourceId":20006349,"sourceType":"event"},{"title":"Update","content":"The third-party provider has identified an update that may be causing the issue. The third-party provider will begin the rollback in one region to confirm it resolves the issue which is expected to take about two hours. We'll provide an update in 30 minutes, or sooner if additional information becomes available.","createdAt":"2026-10-30T17:38:52.662Z","updatedAt":"2026-10-30T17:38:52.667Z","entryType":"event","sourceId":20006348,"sourceType":"event"},{"title":"Update","content":"The third-party provider has shared initial findings but doesn't yet know the definitive cause of the widespread service disruption. Their engineering team is actively investigating across the impacted regions. We'll provide an update in 30 minutes, or sooner if additional information becomes available.","createdAt":"2026-10-30T17:12:33.579Z","updatedAt":"2026-10-30T17:12:33.583Z","entryType":"event","sourceId":20006347,"sourceType":"event"},{"title":"Update","content":"We're working with the third-party provider and looking at alternate large language model options. We don't have a time for resolution yet, as the provider continues to investigate the incident trigger. Contractual and data residency commitments limit where we can reroute requests. We'll provide an update in 30 minutes, or sooner if additional information becomes available.\n","createdAt":"2026-10-30T16:56:18.763Z","updatedAt":"2026-10-30T16:56:18.767Z","entryType":"event","sourceId":20006346,"sourceType":"event"},{"title":"Update","content":"Upon further investigation, we've determined that the start time of impact is different than initially understood. We've revised the start time of the Trust post to more accurately reflect the time customers may have begun to experience impact. We apologize for any confusion caused by this.","createdAt":"2026-10-30T16:31:52.822Z","updatedAt":"2026-10-30T16:31:52.827Z","entryType":"event","sourceId":20006345,"sourceType":"event"},{"title":"Update","content":"We're working with the provider to get a recovery timeline and looking at options to route requests to alternative large language models. Because the issue affects multiple regions, we have limited rerouting options, and putting them in place may take more time. We'll provide an update in 30 minutes, or sooner if additional information becomes available.","createdAt":"2026-10-30T16:25:15.862Z","updatedAt":"2026-10-30T16:25:15.868Z","entryType":"event","sourceId":20006344,"sourceType":"event"},{"title":"Update","content":"Investigations have highlighted that the impact radius is broader than initially understood. We have updated the posting to reflect the additional instances experiencing impact, and customers in these instances will receive communications related to this incident going forward.  ","createdAt":"2026-10-30T16:13:19.406Z","updatedAt":"2026-10-30T16:13:19.411Z","entryType":"event","sourceId":20006343,"sourceType":"event"},{"title":"Update","content":"We're investigating an issue affecting some Agentforce customers who use large language models hosted by a third-party provider. Affected requests may return errors or fail to complete.\n\nCustomers in multiple regions may be affected when their requests use the impacted capacity. The issue currently appears limited to models hosted by this provider. We're working with our service provider and reviewing changes to how requests are routed to resolve the issue. We're investigating the issue and will provide an update in 30 minutes, or sooner if we have more information.\n\n","createdAt":"2026-10-30T15:48:40.652Z","updatedAt":"2026-10-30T15:48:40.656Z","entryType":"event","sourceId":20006342,"sourceType":"event"},{"title":"Degradation Started","content":"featurePerfDegradation","createdAt":"2026-10-30T15:31:47.315Z","updatedAt":"2026-10-30T16:31:31.732Z","entryType":"impact_start","startTime":"2026-10-30T12:37:00.000Z","sourceId":20004882,"sourceType":"impact","impactStartTime":"2026-10-30T15:31:47.315Z"}]},{"id":20004557,"externalId":"97358858","message":{"rootCause":null,"actionPlan":null,"pathToResolution":null},"additionalInformation":"","isCore":false,"affectsAll":false,"status":"Resolved","type":"Degradation","createdAt":"2026-11-02T22:50:20.318Z","updatedAt":"2026-11-03T08:56:47.310Z","instanceKeys":["USA1"],"serviceKeys":["MCGrowth"],"IncidentImpacts":[{"id":20004893,"startTime":"2026-10-28T21:35:00.000Z","endTime":"2026-11-02T23:29:00.000Z","type":"featureServiceDisruption","severity":"minor","createdAt":"2026-11-02T22:50:20.498Z","updatedAt":"2026-11-03T08:56:47.278Z","startTimeCreatedAt":"2026-11-02T22:50:20.499Z","startTimeModifiedAt":null,"endTimeCreatedAt":"2026-11-03T08:56:47.278Z","endTimeModifiedAt":null}],"IncidentEvents":[{"id":20006372,"type":"update","message":"We resolved the issue that prevented Marketing Cloud Next customers from completing setup and provisioning new orgs because the Select a Data Space option was unavailable. We reverted the recent configuration change that caused the issue and fully restored service.\n\nIf you continue to experience issues with MCN setup or org provisioning, please refer to the Known Issue article here: https://help.salesforce.com/s/issue?id=a02g700000DDMrF \n\nWe apologize for how this incident affected you and your business.\n","createdAt":"2026-11-03T08:56:47.288Z","updatedAt":"2026-11-03T08:56:47.293Z"},{"id":20006371,"type":"update","message":"The root cause was confirmed as a recent configuration change in the Set-up process. Disabling this change has been validated as restoring the service for customers. We have now reverted the change and services are restored as of 23:29 UTC, November 2. Should customers continue to experience issues with Marketing Cloud Next (MCN), and provisioning MCN orgs, please see the Known Issue article available here: https://help.salesforce.com/s/issue?id=a02g700000DDMrF  \n\nWe apologize for any inconvenience this issue may have caused to our customers. \n","createdAt":"2026-11-03T00:46:23.024Z","updatedAt":"2026-11-03T00:46:23.030Z"},{"id":20006370,"type":"update","message":"The fix validation has passed and deployment has begun. Once complete, we will confirm resolution across all environments.","createdAt":"2026-11-02T23:54:35.426Z","updatedAt":"2026-11-02T23:54:35.431Z"},{"id":20006369,"type":"update","message":"The fix is undergoing validation. Once complete, it will be deployed across all affected instances.","createdAt":"2026-11-02T23:36:10.892Z","updatedAt":"2026-11-02T23:36:10.896Z"},{"id":20006368,"type":"update","message":"Efforts to prepare the fix are still ongoing. Once complete and validated, we will deploy it to all affected instances.","createdAt":"2026-11-02T23:17:50.330Z","updatedAt":"2026-11-02T23:17:50.335Z"},{"id":20006367,"type":"update","message":"We've identified a recent configuration change as the likely cause of the issue and are working on a fix to reverse it.","createdAt":"2026-11-02T23:07:29.183Z","updatedAt":"2026-11-02T23:07:29.187Z"},{"id":20006366,"type":"impactRadiusIncrease","message":"Investigations have highlighted that the impact radius is broader than initially understood. We have updated the posting to reflect the additional instances experiencing impact, and customers in these instances will receive communications related to this incident going forward.  ","createdAt":"2026-11-02T23:00:24.238Z","updatedAt":"2026-11-02T23:00:24.243Z"},{"id":20006365,"type":"update","message":"We're aware of an issue affecting the Unified Marketing Application. Customers using the Unified Marketing Application may be unable to select a data space, preventing them from provisioning the Marketing app in their orgs. We're investigating the cause and working toward resolution. We'll provide an update in 30 minutes or sooner if additional information becomes available.","createdAt":"2026-11-02T22:50:20.505Z","updatedAt":"2026-11-02T22:50:20.509Z"}],"timeline":[{"title":"Update","content":"We resolved the issue that prevented Marketing Cloud Next customers from completing setup and provisioning new orgs because the Select a Data Space option was unavailable. We reverted the recent configuration change that caused the issue and fully restored service.\n\nIf you continue to experience issues with MCN setup or org provisioning, please refer to the Known Issue article here: https://help.salesforce.com/s/issue?id=a02g700000DDMrF \n\nWe apologize for how this incident affected you and your business.\n","createdAt":"2026-11-03T08:56:47.288Z","updatedAt":"2026-11-03T08:56:47.293Z","entryType":"event","sourceId":20006372,"sourceType":"event"},{"title":"Resolved","content":"Incident Resolved","createdAt":"2026-11-03T08:56:47.278Z","updatedAt":null,"entryType":"impact_end","endTime":"2026-11-02T23:29:00.000Z","sourceId":20004893,"sourceType":"impact","impactStartTime":"2026-11-02T22:50:20.499Z"},{"title":"Update","content":"The root cause was confirmed as a recent configuration change in the Set-up process. Disabling this change has been validated as restoring the service for customers. We have now reverted the change and services are restored as of 23:29 UTC, November 2. Should customers continue to experience issues with Marketing Cloud Next (MCN), and provisioning MCN orgs, please see the Known Issue article available here: https://help.salesforce.com/s/issue?id=a02g700000DDMrF  \n\nWe apologize for any inconvenience this issue may have caused to our customers. \n","createdAt":"2026-11-03T00:46:23.024Z","updatedAt":"2026-11-03T00:46:23.030Z","entryType":"event","sourceId":20006371,"sourceType":"event"},{"title":"Update","content":"The fix validation has passed and deployment has begun. Once complete, we will confirm resolution across all environments.","createdAt":"2026-11-02T23:54:35.426Z","updatedAt":"2026-11-02T23:54:35.431Z","entryType":"event","sourceId":20006370,"sourceType":"event"},{"title":"Update","content":"The fix is undergoing validation. Once complete, it will be deployed across all affected instances.","createdAt":"2026-11-02T23:36:10.892Z","updatedAt":"2026-11-02T23:36:10.896Z","entryType":"event","sourceId":20006369,"sourceType":"event"},{"title":"Update","content":"Efforts to prepare the fix are still ongoing. Once complete and validated, we will deploy it to all affected instances.","createdAt":"2026-11-02T23:17:50.330Z","updatedAt":"2026-11-02T23:17:50.335Z","entryType":"event","sourceId":20006368,"sourceType":"event"},{"title":"Update","content":"We've identified a recent configuration change as the likely cause of the issue and are working on a fix to reverse it.","createdAt":"2026-11-02T23:07:29.183Z","updatedAt":"2026-11-02T23:07:29.187Z","entryType":"event","sourceId":20006367,"sourceType":"event"},{"title":"Update","content":"Investigations have highlighted that the impact radius is broader than initially understood. We have updated the posting to reflect the additional instances experiencing impact, and customers in these instances will receive communications related to this incident going forward.  ","createdAt":"2026-11-02T23:00:24.238Z","updatedAt":"2026-11-02T23:00:24.243Z","entryType":"event","sourceId":20006366,"sourceType":"event"},{"title":"Update","content":"We're aware of an issue affecting the Unified Marketing Application. Customers using the Unified Marketing Application may be unable to select a data space, preventing them from provisioning the Marketing app in their orgs. We're investigating the cause and working toward resolution. We'll provide an update in 30 minutes or sooner if additional information becomes available.","createdAt":"2026-11-02T22:50:20.505Z","updatedAt":"2026-11-02T22:50:20.509Z","entryType":"event","sourceId":20006365,"sourceType":"event"},{"title":"Degradation Started","content":"featureServiceDisruption","createdAt":"2026-11-02T22:50:20.499Z","updatedAt":null,"entryType":"impact_start","startTime":"2026-10-28T21:35:00.000Z","sourceId":20004893,"sourceType":"impact","impactStartTime":"2026-11-02T22:50:20.499Z"}]},{"id":20004558,"externalId":"97384795","message":{"rootCause":null,"actionPlan":null,"pathToResolution":null},"additionalInformation":"","isCore":false,"affectsAll":false,"status":"Resolved","type":"Degradation","createdAt":"2026-11-03T15:21:43.419Z","updatedAt":"2026-11-03T16:55:50.431Z","instanceKeys":["USA1"],"serviceKeys":["MCGrowth"],"IncidentImpacts":[{"id":20004894,"startTime":"2026-10-31T02:42:00.000Z","endTime":"2026-11-03T16:05:00.000Z","type":"featureServiceDisruption","severity":"minor","createdAt":"2026-11-03T15:21:43.622Z","updatedAt":"2026-11-03T16:55:50.414Z","startTimeCreatedAt":"2026-11-03T15:21:43.623Z","startTimeModifiedAt":"2026-11-03T16:24:36.913Z","endTimeCreatedAt":"2026-11-03T16:55:50.414Z","endTimeModifiedAt":null}],"IncidentEvents":[{"id":20006378,"type":"update","message":"Some customers couldn't access their marketing landing pages, forms, and sites because of a configuration change. We reversed that change and confirmed the fix is in place across all impacted instances. The affected marketing pages are available again, and the issue is now resolved. Customers who republished or modified a page during the impact window need to republish it to restore access. Pages that customers didn't change continued to work normally throughout.\n\nWe're fully committed to minimizing downtime when incidents occur. We also continually assess and improve our tools, processes, and architecture to provide the best service possible.\n","createdAt":"2026-11-03T16:55:50.422Z","updatedAt":"2026-11-03T16:55:50.427Z"},{"id":20006377,"type":"update","message":"We've confirmed that the impact is limited to marketing pages, forms, and sites that customers republished or modified during this impact window. Existing pages that customers haven't changed since the original configuration change continue to work normally. We're continuing to confirm the fix with an impacted customer. We'll provide an update in 30 minutes or sooner if additional information becomes available.","createdAt":"2026-11-03T16:44:49.251Z","updatedAt":"2026-11-03T16:44:49.255Z"},{"id":20006376,"type":"startTimeRevision","message":"Upon further investigation, we've determined that the start time of impact is different than initially understood. We've revised the start time of the Trust post to more accurately reflect the time customers may have begun to experience impact. We apologize for any confusion caused by this.","createdAt":"2026-11-03T16:24:36.917Z","updatedAt":"2026-11-03T16:24:36.921Z"},{"id":20006375,"type":"update","message":"We reversed the configuration change, and it's now rolled out across all impacted instances. Our internal testing shows that affected marketing pages are available again. We're working to confirm the fix with impacted customers. Customers need to republish their landing pages, forms, or marketing sites to restore access. We'll provide an update in 30 minutes or sooner if additional information becomes available.","createdAt":"2026-11-03T16:18:56.174Z","updatedAt":"2026-11-03T16:18:56.179Z"},{"id":20006374,"type":"update","message":"We've identified that a configuration change we made last week combined with a later code change to cause some published marketing pages to fail to load. We're preparing to reverse the configuration change. \n\nOnce we reverse the change, impacted customers will need to republish their affected landing page, form, or site to restore access. We'll provide an update in 30 minutes or sooner if additional information becomes available. ","createdAt":"2026-11-03T15:50:13.380Z","updatedAt":"2026-11-03T15:50:13.384Z"},{"id":20006373,"type":"update","message":"We're aware of an issue affecting customers using the Marketing Cloud Growth & Advanced Editions product. Some published marketing pages aren't loading and return error messages, so visitors can't access them. Republishing the pages doesn't resolve it. \n\nWe've identified a likely contributing change and we're working on a fix. We'll provide an update in 30 minutes or sooner if we have more information. \n","createdAt":"2026-11-03T15:21:43.630Z","updatedAt":"2026-11-03T15:25:08.678Z"}],"timeline":[{"title":"Update","content":"Some customers couldn't access their marketing landing pages, forms, and sites because of a configuration change. We reversed that change and confirmed the fix is in place across all impacted instances. The affected marketing pages are available again, and the issue is now resolved. Customers who republished or modified a page during the impact window need to republish it to restore access. Pages that customers didn't change continued to work normally throughout.\n\nWe're fully committed to minimizing downtime when incidents occur. We also continually assess and improve our tools, processes, and architecture to provide the best service possible.\n","createdAt":"2026-11-03T16:55:50.422Z","updatedAt":"2026-11-03T16:55:50.427Z","entryType":"event","sourceId":20006378,"sourceType":"event"},{"title":"Resolved","content":"Incident Resolved","createdAt":"2026-11-03T16:55:50.414Z","updatedAt":null,"entryType":"impact_end","endTime":"2026-11-03T16:05:00.000Z","sourceId":20004894,"sourceType":"impact","impactStartTime":"2026-11-03T15:21:43.623Z"},{"title":"Update","content":"We've confirmed that the impact is limited to marketing pages, forms, and sites that customers republished or modified during this impact window. Existing pages that customers haven't changed since the original configuration change continue to work normally. We're continuing to confirm the fix with an impacted customer. We'll provide an update in 30 minutes or sooner if additional information becomes available.","createdAt":"2026-11-03T16:44:49.251Z","updatedAt":"2026-11-03T16:44:49.255Z","entryType":"event","sourceId":20006377,"sourceType":"event"},{"title":"Update","content":"Upon further investigation, we've determined that the start time of impact is different than initially understood. We've revised the start time of the Trust post to more accurately reflect the time customers may have begun to experience impact. We apologize for any confusion caused by this.","createdAt":"2026-11-03T16:24:36.917Z","updatedAt":"2026-11-03T16:24:36.921Z","entryType":"event","sourceId":20006376,"sourceType":"event"},{"title":"Update","content":"We reversed the configuration change, and it's now rolled out across all impacted instances. Our internal testing shows that affected marketing pages are available again. We're working to confirm the fix with impacted customers. Customers need to republish their landing pages, forms, or marketing sites to restore access. We'll provide an update in 30 minutes or sooner if additional information becomes available.","createdAt":"2026-11-03T16:18:56.174Z","updatedAt":"2026-11-03T16:18:56.179Z","entryType":"event","sourceId":20006375,"sourceType":"event"},{"title":"Update","content":"We've identified that a configuration change we made last week combined with a later code change to cause some published marketing pages to fail to load. We're preparing to reverse the configuration change. \n\nOnce we reverse the change, impacted customers will need to republish their affected landing page, form, or site to restore access. We'll provide an update in 30 minutes or sooner if additional information becomes available. ","createdAt":"2026-11-03T15:50:13.380Z","updatedAt":"2026-11-03T15:50:13.384Z","entryType":"event","sourceId":20006374,"sourceType":"event"},{"title":"Update","content":"We're aware of an issue affecting customers using the Marketing Cloud Growth & Advanced Editions product. Some published marketing pages aren't loading and return error messages, so visitors can't access them. Republishing the pages doesn't resolve it. \n\nWe've identified a likely contributing change and we're working on a fix. We'll provide an update in 30 minutes or sooner if we have more information. \n","createdAt":"2026-11-03T15:21:43.630Z","updatedAt":"2026-11-03T15:25:08.678Z","entryType":"event","sourceId":20006373,"sourceType":"event"},{"title":"Degradation Started","content":"featureServiceDisruption","createdAt":"2026-11-03T15:21:43.623Z","updatedAt":"2026-11-03T16:24:36.913Z","entryType":"impact_start","startTime":"2026-10-31T02:42:00.000Z","sourceId":20004894,"sourceType":"impact","impactStartTime":"2026-11-03T15:21:43.623Z"}]},{"id":20004568,"externalId":"97401395","message":{"rootCause":null,"actionPlan":null,"pathToResolution":null},"additionalInformation":"","isCore":false,"affectsAll":false,"status":"Resolved","type":"Degradation","createdAt":"2026-11-04T15:01:51.167Z","updatedAt":"2026-11-04T15:01:51.280Z","instanceKeys":["USA1"],"serviceKeys":["Communities"],"IncidentImpacts":[{"id":20004904,"startTime":"2026-10-27T19:00:00.000Z","endTime":"2026-11-04T15:00:00.000Z","type":"featurePerfDegradation","severity":"minor","createdAt":"2026-11-04T15:01:51.268Z","updatedAt":"2026-11-04T15:01:51.273Z","startTimeCreatedAt":"2026-11-04T15:01:51.268Z","startTimeModifiedAt":null,"endTimeCreatedAt":"2026-11-04T15:01:51.268Z","endTimeModifiedAt":null}],"IncidentEvents":[{"id":20006400,"type":"update","message":"A subset of customers using Lightning Web Runtime sites experienced missing styling and broken page layouts when their pages included rich text or HTML content. Customers were previously informed of this issue via this Trust posting here: https://status.salesforce.com/incidents/20004559. We’ve successfully completed the rollout of the fix. We’ve validated that the issue is now resolved.. We apologize for how this incident may have affected you and your business.","createdAt":"2026-11-04T15:01:51.275Z","updatedAt":"2026-11-04T15:01:51.278Z"}],"timeline":[{"title":"Update","content":"A subset of customers using Lightning Web Runtime sites experienced missing styling and broken page layouts when their pages included rich text or HTML content. Customers were previously informed of this issue via this Trust posting here: https://status.salesforce.com/incidents/20004559. We’ve successfully completed the rollout of the fix. We’ve validated that the issue is now resolved.. We apologize for how this incident may have affected you and your business.","createdAt":"2026-11-04T15:01:51.275Z","updatedAt":"2026-11-04T15:01:51.278Z","entryType":"event","sourceId":20006400,"sourceType":"event"},{"title":"Resolved","content":"Incident Resolved","createdAt":"2026-11-04T15:01:51.268Z","updatedAt":null,"entryType":"impact_end","endTime":"2026-11-04T15:00:00.000Z","sourceId":20004904,"sourceType":"impact","impactStartTime":"2026-11-04T15:01:51.268Z"},{"title":"Degradation Started","content":"featurePerfDegradation","createdAt":"2026-11-04T15:01:51.268Z","updatedAt":null,"entryType":"impact_start","startTime":"2026-10-27T19:00:00.000Z","sourceId":20004904,"sourceType":"impact","impactStartTime":"2026-11-04T15:01:51.268Z"}]}],"Tags":[],"GeneralMessages":[{"id":20000270,"subject":"Feature Disruption Impacting Data Cloud - Enabled Scratch Orgs Creation Failure","body":"Issue: We were investigating an issue that affected customers attempting to create scratch orgs with Data Cloud features through Salesforce CLI.\n \nImpact: Affected requests may have failed with an INVALID_INPUT error indicating that CustomerDataPlatformLite was not a valid feature value. We had identified a recent provisioning configuration rollout as the trigger and were progressing a change across production to restore scratch-org creation for eligible Dev Hubs.\n\nWorkaround/Additional Information: No workaround was available for workflows that required Data Cloud features.\n","incidentId":null,"publicView":true,"startDate":"2026-11-03T21:13:00.000Z","endDate":"2026-11-05T19:50:00.000Z","createdAt":"2026-11-04T19:30:24.773Z","updatedAt":"2026-11-05T20:54:14.760Z","externalId":"97433441","isVisibleWhenClosed":false,"isVisible":true,"informationalMessageType":"informationalMessage","status":"Resolved","timeline":[{"title":"Update","content":"We’ve resolved the issue affecting the creation of Data 360-enabled scratch orgs through Salesforce CLI. The required configuration update has completed across eligible production environments, and validation confirmed that scratch org creation is working again for Dev Hubs with a valid Data 360 license. Service was restored at 19:50 UTC on November 5.\n\nWe apologize for how this incident affected you and your business. We’ll complete a full investigation to confirm the technical trigger and identify preventive actions.","createdAt":"2026-11-05T20:52:02.564Z","updatedAt":"2026-11-05T20:52:02.566Z","entryType":"informational_message_update","sourceId":20000471,"sourceType":"update"},{"title":"Update","content":"We are still rolling out the configuration change required to resolve the issue across the affected environments. Customers may still be unable to create scratch orgs with Data 360 features until we deploy the change to their instances. Once the rollout is complete, we will validate the resolution and continue monitoring the affected environments to ensure everything is functioning as expected. We’ll provide another update as significant progress is made.","createdAt":"2026-11-05T06:43:40.830Z","updatedAt":"2026-11-05T06:43:40.832Z","entryType":"informational_message_update","sourceId":20000470,"sourceType":"update"},{"title":"Update","content":"We are rolling out the configuration change required to restore Data Cloud-enabled scratch org creation. Customers may continue to see scratch-org creation requests rejected until the change reaches their environment. Once it does, we’ll validate successful creation for eligible Dev Hubs and continue monitoring the broader rollout. We’ll provide another update as significant progress is made.","createdAt":"2026-11-04T22:12:03.623Z","updatedAt":"2026-11-04T22:12:03.625Z","entryType":"informational_message_update","sourceId":20000469,"sourceType":"update"},{"title":"Feature Disruption Impacting Data Cloud - Enabled Scratch Orgs Creation Failure","content":"Issue: We were investigating an issue that affected customers attempting to create scratch orgs with Data Cloud features through Salesforce CLI.\n \nImpact: Affected requests may have failed with an INVALID_INPUT error indicating that CustomerDataPlatformLite was not a valid feature value. We had identified a recent provisioning configuration rollout as the trigger and were progressing a change across production to restore scratch-org creation for eligible Dev Hubs.\n\nWorkaround/Additional Information: No workaround was available for workflows that required Data Cloud features.\n","createdAt":"2026-11-04T19:30:24.773Z","updatedAt":"2026-11-05T20:54:14.760Z","entryType":"informational_message_created","sourceId":20000270,"sourceType":"message"}],"productKeys":[],"InformationalMessageUpdates":[{"id":20000469,"message":"We are rolling out the configuration change required to restore Data Cloud-enabled scratch org creation. Customers may continue to see scratch-org creation requests rejected until the change reaches their environment. Once it does, we’ll validate successful creation for eligible Dev Hubs and continue monitoring the broader rollout. We’ll provide another update as significant progress is made.","createdAt":"2026-11-04T22:12:03.623Z","updatedAt":"2026-11-04T22:12:03.625Z","GeneralMessageId":20000270},{"id":20000470,"message":"We are still rolling out the configuration change required to resolve the issue across the affected environments. Customers may still be unable to create scratch orgs with Data 360 features until we deploy the change to their instances. Once the rollout is complete, we will validate the resolution and continue monitoring the affected environments to ensure everything is functioning as expected. We’ll provide another update as significant progress is made.","createdAt":"2026-11-05T06:43:40.830Z","updatedAt":"2026-11-05T06:43:40.832Z","GeneralMessageId":20000270},{"id":20000471,"message":"We’ve resolved the issue affecting the creation of Data 360-enabled scratch orgs through Salesforce CLI. The required configuration update has completed across eligible production environments, and validation confirmed that scratch org creation is working again for Dev Hubs with a valid Data 360 license. Service was restored at 19:50 UTC on November 5.\n\nWe apologize for how this incident affected you and your business. We’ll complete a full investigation to confirm the technical trigger and identify preventive actions.","createdAt":"2026-11-05T20:52:02.564Z","updatedAt":"2026-11-05T20:52:02.566Z","GeneralMessageId":20000270}]},{"id":20000246,"subject":"How Salesforce is preparing for the frontier AI threat landscape","body":"Anthropic’s announcement of Claude Mythos underscores a reality Salesforce has been preparing for: increasingly capable frontier AI models will continue to accelerate the evolution of the cybersecurity landscape.\n\nOur security teams are continuously evaluating how frontier models like Mythos may change attacker and defender capabilities, and we are applying those insights to strengthen our security posture and guide continued enhancements across our environment.\n\nWe view this as an acceleration of work already underway, not a departure from it. Salesforce has long invested in automation and AI to help identify risk, strengthen defenses, and support the trust our customers place in us.\n\nTrust remains our #1 value, and we remain focused on helping protect our customers’ data in a rapidly evolving threat environment.","incidentId":null,"publicView":true,"startDate":"2026-04-14T06:23:00.000Z","endDate":null,"createdAt":"2026-04-13T23:24:55.319Z","updatedAt":"2026-04-13T23:24:55.322Z","externalId":null,"isVisibleWhenClosed":false,"isVisible":true,"informationalMessageType":"informationalMessage","status":"Active","timeline":[{"title":"How Salesforce is preparing for the frontier AI threat landscape","content":"Anthropic’s announcement of Claude Mythos underscores a reality Salesforce has been preparing for: increasingly capable frontier AI models will continue to accelerate the evolution of the cybersecurity landscape.\n\nOur security teams are continuously evaluating how frontier models like Mythos may change attacker and defender capabilities, and we are applying those insights to strengthen our security posture and guide continued enhancements across our environment.\n\nWe view this as an acceleration of work already underway, not a departure from it. Salesforce has long invested in automation and AI to help identify risk, strengthen defenses, and support the trust our customers place in us.\n\nTrust remains our #1 value, and we remain focused on helping protect our customers’ data in a rapidly evolving threat environment.","createdAt":"2026-04-13T23:24:55.319Z","updatedAt":"2026-04-13T23:24:55.322Z","entryType":"informational_message_created","sourceId":20000246,"sourceType":"message"}],"productKeys":[],"InformationalMessageUpdates":[]},{"id":20000269,"subject":"Agentforce Feature Degradation","body":"Issue: We resolved the issue that affected some customers using Agentforce. A third-party service provider that supports some of the Large Language Models (LLMs) Agentforce uses made a change that caused the issue. The provider rolled back the change and applied a follow-up fix.\n\nImpact: Some Agentforce customers using third-party LLMs saw errors. Service has returned to normal.\n\nNext Update: This is the final update. We apologize for how this incident may have affected our customers and their businesses. We'll investigate the incident to confirm the cause and the steps we'll take to prevent it from happening again.\n--------\nIssue: We are aware of an issue that has resulted in a feature degradation for a subset of customers utilizing Agentforce. The issue stems from a third-party service provider that supports some of the large language models used by Agentforce. As of 16:00 UTC, the provider has acknowledged the issue and is investigating with us.\n\nImpact: During a feature degradation, some Agentforce features may be unavailable or running at less than optimal performance. Agentforce customers using third-party service provider large language models (LLMs) are seeing 4xx errors. We are working to confirm the full scope and impact of the issue.","incidentId":null,"publicView":true,"startDate":"2026-10-30T12:37:00.000Z","endDate":"2026-10-30T18:06:00.000Z","createdAt":"2026-10-30T16:10:16.148Z","updatedAt":"2026-10-30T18:39:08.808Z","externalId":"97244442","isVisibleWhenClosed":false,"isVisible":true,"informationalMessageType":"informationalMessage","status":"Resolved","timeline":[{"title":"Agentforce Feature Degradation","content":"Issue: We resolved the issue that affected some customers using Agentforce. A third-party service provider that supports some of the Large Language Models (LLMs) Agentforce uses made a change that caused the issue. The provider rolled back the change and applied a follow-up fix.\n\nImpact: Some Agentforce customers using third-party LLMs saw errors. Service has returned to normal.\n\nNext Update: This is the final update. We apologize for how this incident may have affected our customers and their businesses. We'll investigate the incident to confirm the cause and the steps we'll take to prevent it from happening again.\n--------\nIssue: We are aware of an issue that has resulted in a feature degradation for a subset of customers utilizing Agentforce. The issue stems from a third-party service provider that supports some of the large language models used by Agentforce. As of 16:00 UTC, the provider has acknowledged the issue and is investigating with us.\n\nImpact: During a feature degradation, some Agentforce features may be unavailable or running at less than optimal performance. Agentforce customers using third-party service provider large language models (LLMs) are seeing 4xx errors. We are working to confirm the full scope and impact of the issue.","createdAt":"2026-10-30T16:10:16.148Z","updatedAt":"2026-10-30T18:39:08.808Z","entryType":"informational_message_created","sourceId":20000269,"sourceType":"message"}],"productKeys":[],"InformationalMessageUpdates":[]},{"id":20000266,"subject":"Proactive Maintenance: Third-Party Certificate Authority Issue","body":"Salesforce is aware of a publicly reported compromise of intermediate certificates issued by a third-party certificate authority. Salesforce is continuing to monitor the situation and may undertake proactive maintenance. We will provide updates here as appropriate. ","incidentId":null,"publicView":true,"startDate":"2026-10-20T18:34:00.000Z","endDate":null,"createdAt":"2026-10-21T05:35:23.048Z","updatedAt":"2026-10-21T05:35:23.052Z","externalId":"96839678","isVisibleWhenClosed":false,"isVisible":true,"informationalMessageType":"informationalMessage","status":"Active","timeline":[{"title":"Proactive Maintenance: Third-Party Certificate Authority Issue","content":"Salesforce is aware of a publicly reported compromise of intermediate certificates issued by a third-party certificate authority. Salesforce is continuing to monitor the situation and may undertake proactive maintenance. We will provide updates here as appropriate. ","createdAt":"2026-10-21T05:35:23.048Z","updatedAt":"2026-10-21T05:35:23.052Z","entryType":"informational_message_created","sourceId":20000266,"sourceType":"message"}],"productKeys":[],"InformationalMessageUpdates":[]},{"id":20000267,"subject":"Security Advisory: PHP Vulnerabilities (CVE-2026-109618 and CVE-2026-109619)","body":"Salesforce is aware of and actively monitoring the PHP vulnerabilities (CVE-2026-109618 and CVE-2026-109619) and related activity. 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